528 Business Communication Skills courses

> Sales Talk? Communication with customers?  Learn the secrets to successful > communication for sales and more in this course! DESCRIPTION: Mastering the art of communication in sales industry is extremely important but it becomes difficult if you are not willing to learn it systematically in an appropriate manner. It is immensely important to communicate with your customers effectively as it is your key to success and greater revenue. Attracting more people to yourself or to your business will become easier if you are willing to learn the secrets of how to communicate successfully. This course outlines and explains the effective techniques and methods of how to excel the sales communication skills to grow your business and get more revenue.  This course will equip you with the appropriate sales communication skills to have a better relationship with your customers and it will surely help you increase your sales. Learn the important strategies of the business industry to expand your commercial, social network.  WHO IS THE COURSE FOR? * Employees of the sales industry and other businessmen who want to learn how to communicate effectively with their customers and potential clients. * People who have an interest in finding better ways of commercial and social communication. ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds.  * Learners should be ages 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:  * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. * PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognised accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH Sales Communication Diploma  will be very beneficial and helpful, especially to the following careers: * Sales Executive * Marketing Executive * Marketing and Promotions Specialists * Marketing Managers * Sales Managers * Sales and Promotions Specialists * Top Executives. Chapter 1 Communication Basics 00:30:00 Chapter 2 The Importance Of Self Esteem 00:30:00 Chapter 3 Oral Communication Strategies 00:30:00 Chapter 4 Written Communication Techniques 00:30:00 Chapter 5 The Importance Of Body Language 00:30:00 Chapter 6 Public Speaking Tips 00:30:00 Chapter 7 How Bad Communication Damages Your Business 00:30:00 Reference Book Marketing Communications 00:00:00 Mock Exam Mock Exam- Sales Communication Diploma 00:20:00 Final Exam Final Exam- Sales Communication Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

> IMPROVE YOUR BUSINESS WRITING SKILLS IN THIS HELPFUL COURSE Can you ensure that your writing is as clear and effective as possible? How do you make your communications stand out? Find out in this Business Writing Skills Course course. Overworked managers with little time might think that improving their writing is a tedious or even frivolous exercise. But knowing how to fashion an interesting and intelligent sentence is essential to communicating effectively, winning business, and setting yourself apart. Before you put pen to paper or hands to keyboard, consider what you want to say. Think before you write. Make your point right up front. Many people find that the writing style and structure they developed in school doesn't work as well in the business world. Writing is considered as one of the necessary skills needed by any professionals. In the business industry, you need to know the technicalities in business writing if you want to succeed. This course will help you improve your business writing skills and in turn put you ahead of the pack. If you are interested in learning more about business writing, then this is your chance to grab it. COURSE HIGHLIGHTS Business Writing Skills Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business Writing Skills Course into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. WHY YOU SHOULD CHOOSE BUSINESS WRITING SKILLS COURSE * Lifetime access to the course * No hidden fees or exam charges * CPD Accredited certification on successful completion * Full Tutor support on weekdays (Monday - Friday) * Efficient exam system, assessment and instant results * Download Printable PDF certificate immediately after completion * Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. * Improve your chance of gaining professional skills and better earning potential. WHO IS THIS COURSE FOR? Business Writing Skills Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. REQUIREMENTS Our Business Writing Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business Writing Basics Module One - Getting Started FREE 00:30:00 Module Two - Working with Words FREE 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Business Proposal Writing Module One - Getting Started 01:00:00 Module Two - Understanding Proposals 01:00:00 Module Three - Beginning the Proposal Writing Process 00:30:00 Module Four - Preparing An Outline 01:00:00 Module Five - Finding Facts 01:00:00 Module Six - Writing Skills (I) 01:00:00 Module Seven - Writing Skills (II) 00:30:00 Module Eight - Writing the Proposal 01:00:00 Module Nine - Checking for Readability 01:00:00 Module Ten - Proofreading and Editing 00:30:00 Module Eleven - Adding the Final Touches 01:00:00 Module Twelve - Wrapping Up 01:00:00 Business Proposal Writing Diploma- Activities 00:00:00 Business Content Writing Introduction 00:15:00 Advantages Of Writing As A Business 00:15:00 Types Of Writing 00:30:00 Where To Sell Your Writing 01:00:00 How Much Should You Charge? 00:15:00 Specializing 00:15:00 Conclusion 00:15:00 Mock Exam Final Exam

OVERVIEW Corporate & Strategic Communication Skills for Managers Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Corporate & Strategic Communication Skills for Managers Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. WHY CHOOSE TEACHERS TRAINING Some of our website features are: * This is a dedicated website for teaching * 24/7 tutor support * Interactive Content * Affordable price * Courses accredited by the UK's top awarding bodies * 100% online * Flexible deadline ENTRY REQUIREMENTS No formal entry requirements. You need to have: * Passion for learning * A good understanding of the English language * Be motivated and hard-working * Over the age of 16. CERTIFICATION CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. * You can get your digital certificate (PDF) for £4.99 only * Hard copy certificates are also available, and you can get one for only £10.99 * You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: Basic Communication Skills Definition Of Communication 00:03:00 Elements Of Communication 00:04:00 Communication Styles 00:03:00 Steps In Communication Process 00:01:00 Step 1 Of Communication Process 00:02:00 Step 1 Explained - Goal And Preparation 00:05:00 Step 1 Explained - Practicing Positive Intent 00:02:00 Step 1 Explained - Understanding Assumptions 00:06:00 Step 2 Of Communication Process 00:04:00 Characteristics Of Clear Message 00:04:00 Three Different Communication Styles 00:06:00 Assertive Communication Style 00:02:00 Body Language And Signals 00:03:00 Third Step In Communication - Seeing Feedback 00:04:00 Listening Skills - Listen With Compassion 00:04:00 Listening Skills - Meaning Of Paraphrasing 00:02:00 Ways To Improve Communication And Knowledge Check 00:05:00 Increase Effectiveness Of Communication 00:08:00 8 Guidelines For Giving Praise And Feedback 00:05:00 Additional Tips For Effective Communications 00:09:00 Section 02: Communication In Organisations & Strategic Communications Communication Requirements In Business 00:08:00 Skills Required In Corporate Communication 00:06:00 Interactive Communications 00:08:00 Reason Why Communication Fails 00:03:00 Communication Channels And Their Problems 00:06:00 Indications Of Incompetent Communication 00:06:00 Other Reasons For Communication Failure 00:04:00 Strategic Communication Liner Model 00:05:00 Strategic Communication Adaptive Model 00:04:00 Strategic Communication Interpretive Model 00:04:00 Strategic Communication In Public Communication 00:09:00 Resources And Audience For Strategic Public Communication 00:07:00 Source Of Strategic Communication 00:05:00 Strategic Communication - Summary Of Three Models 00:12:00 Strategic Communication - Guidelines For Interpretative Models 00:05:00 Strategic Communication - Public Communications 00:11:00 Internal Communication - Orientation 00:09:00 Internal Communication - Moral Compansation And Benefits 00:07:00 Internal Communication - Organisation Change 00:07:00 External Communication - Issues Management 00:06:00 External Communication And PR 00:05:00 External Communication - Issue Management - Organisation Response 00:13:00 External Communication - Image Management And Issue Advocacy 00:06:00 External Communication - Risk And Crisis Communication 00:10:00 Case Study On Corporate Strategic Communication 00:09:00 Section 03: How To Make Strategic Communication Plans What Is Strategy? 00:06:00 What Is Communication Strategy? 00:05:00 When Communication Strategy Is Required 00:04:00 Why Communication Strategy Is Required 00:03:00 Information We Need Before Making Strategy 00:08:00 Setting Goals And Identify Audience 00:08:00 Catagorise Your Audience To Help Draft Right Message 00:04:00 Drafting Message To Cater Your Audience 00:04:00 Channels And Timing Of Communication 00:05:00 Resources Risk And Evaluation Of Communication Strategy 00:04:00 Summary Of Communication Strategy 00:03:00 Strategic Communication Plan Template 00:04:00 Strategic Communication Plan 00:04:00 Difference Between Strategic And Tactical Communication 00:03:00 Traditional Planning And Why Refreshed Approached 00:05:00 Change Management - What Are Concerns? 00:03:00 Refreshed Approach To Communication Planning 00:07:00 Possible Problems In Communication Plan, Success Measurement 00:06:00 Measure, Feedback And Manage Cynics 00:03:00 Social Aspects Of Communication Strategy 00:12:00 Additional Planning On Social Aspects Of Communication Strategy 00:04:00 Strategic Communication - American Airlines Case Study 00:33:00 Section 04: Group Discussions Skills How To Succeed In Group Communication 00:10:00 Defining Group Communication 00:08:00 Elements Of Group Communication And Types Of Group 00:08:00 Advantages And Disadvantages Of Group Discussion 00:08:00 How To Prepare For Group Discussion 00:07:00 Practice For Group Discussion And Other Aspects 00:08:00 Dos And Don't Group Discussion 00:08:00 Section 05: Communication Skills For Conflict Resolution Summary Of Previous Class 00:05:00 What Is Conflict - Class Discussion? 00:07:00 Communication In Conflict 00:08:00 Meaning Of Positive Intent In Difficult Situations 00:09:00 Positive Intent - Example 00:05:00 De-Escalating Emotions As A Method To Communicate In Conflicts 00:06:00 Detached Responsibility Method In Resolving Conflicts 00:13:00 Keys To Handle Angry Peoples 00:06:00 Keys To Deal With Denial 00:04:00 Uncovering Hidden Agendas 00:06:00 Giving Negative Feedback 00:09:00 Receiving Negative Feedback And Exercise 00:08:00 Assignment Assignment - Corporate & Strategic Communication For Managers 00:00:00

> Are you aware of the importance of communication and its usage to customer > relations dealings? Do you want to know how to improve yourself to be able to > communicate well with your cients? If yes, then you should take an initiative > to be able to develop your communicate techniques to be able to communicate > well with your customers. DESCRIPTION: When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life. Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively. WHO IS THE COURSE FOR? * Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing * People who are interested in learning more about communication ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds.  * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:  * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. * PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers: * Call Center Agent * Concierge * Client Relations Associate * Customer Service Representative * Front Desk Associate/Receptionist * Member Service Specialist * Patient Care Coordinator. Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Whether you want to close a business deal or sell a house effective negotiation skills can help you seal the deal. This craft can take you a long way in both your personal and professional life. Learn this useful skill set from the comfort of your home with the Negotiation Skills Certificate course. This course will take your skills to the next level in no time. This course will provide quality training on negotiation. Through the informative and engaging modules, you will get a clear understanding of collaborative negotiation. Then it will provide elaborate lessons on the seven steps of successful negotiation. Next, you will learn how to apply these steps in your home. The course will also teach you tips and tricks to negotiate with different personalities. In addition to this valuable skill set you will also receive a certificate of achievement which will add significant value to your resume. Join now! LEARNING OUTCOMES  * Get introduced to the essentials of collaborative negotiation  * Learn about the 7 steps of successful negotiation in detail * Know how to use these 7 steps in your home  * Develop the skills to negotiate with different personality types  * Identify the practices you should avoid while negotiating WHO IS THIS COURSE FOR? Anyone who wants to improve their negotiation skills can join the course. The Negotiation Skills Certificate course will equip the learners with excellent negotiation techniques and help them close lucrative deals. ENTRY REQUIREMENTS * Individuals from any background can take the course  * A good understanding of the English language, numeracy and ICT * Any smart device such as a laptop, pc, or smartphone with an internet connection  CPD CERTIFICATE FROM COURSE GATE  After completing the final assignment, you will receive a CPD-accredited certificate. The PDF copy of the certificate will cost you £9. You can order the hard copy for £15, or you can get both the hard copy and PDF certificate for £22. CAREER PATH This course will provide the learners with an in-depth understanding of the subject. After completing the course, the learners will develop the skills and knowledge to explore career opportunities in the following fields  * Sales Executives * Customer Service Executives * Project Managers * Estate Agent  * Contract Specialist COURSE CURRICULUM Introduction and The Principles of Collaborative Negotiation Welcome and Course Overview 00:06:00 Why Good Negotiation Practice Leads to Better Relationships 01:03:00 Shameless Book Plug 00:01:00 Millie's Cookie Story 00:07:00 Exercise 1: Intentions / Objectives for This Programme 00:01:00 Giving Structure to Your Negotiation Strategy Negotiation is not 00:02:00 Distinguishing Negotiation from -Haggling 00:07:00 The 7 Steps to Negotiation Success 00:06:00 Exercise 2: Giving Structure to your Negotiations 00:01:00 Step One - Preparing Yourself for Collaborative Negotiation Preparing Yourself and Your WIN Outcomes 00:06:00 Exercise 3: Securing Commitment to Negotiate 00:01:00 The 4 P's 00:01:00 The Importance of Personality 00:02:00 We, Then Me 00:02:00 Exercise 4: The 4 P's 00:01:00 Step Two - Preparation - Understanding the Power of Variables Introduction to Variables 00:04:00 Video Examples of Excellent Creativity in Variables 00:03:00 Exercise 5: Understanding the Power of Variables 00:01:00 Using the WIN Matrix 00:03:00 Exercise 6: Write Your Win Matrix 00:02:00 Step Three - Understanding Your Partner's Point of View Introduction 00:01:00 Example Story- Maps of the World - Dyl's Den 00:03:00 Exercise 7: Stepping Into Your Partner's Shoes 00:01:00 Step Four - Discussing Introduction- Stating Intentions 00:04:00 Co-Active Listening- Are You Really Listening 00:02:00 The Power of Pause 00:01:00 Exercise 8: Using Open Questions 00:01:00 Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00 Exercise 10: Socratic Questioning 00:04:00 Exercise 11: Creating a Discussion Agreement Statement= 00:01:00 Step Five - Proposing Introduction to the Propose Stage 00:05:00 Exercise 12: Putting Your Proposal into Writing 00:01:00 Step Six - Bargaining Introduction 00:02:00 Exercise 13: Creating a Bargaining Agreement Statement 00:02:00 The Power of Silence 00:04:00 Exercise 14: Developing Your Time-Out Strategy 00:01:00 Step Seven - Agreeing Introduction to Bargaining 00:04:00 The Written Columbo 00:02:00 Exercise 15: Drafting an 'Agreement In Principle' 00:01:00 Getting Yourself Out of the Way - The Human Operating System Introduction - The Missing Link 00:04:00 Exercise 16: Noticing Your Thinking 00:02:00 What Does this Mean in Your Negotiations? 00:03:00 Understanding Personality Why Personality? 00:05:00 Introducing the 4 Colours 00:04:00 Introducing the 8 Aspects 00:04:00 Inspiration v Discipline Driven 00:04:00 Exercise 17: Teddy Bear 00:01:00 Big Picture vs Down to Earth 00:03:00 Exercise 18: Football Club Trip 00:01:00 People Focused vs Outcome Focused 00:02:00 Splash App 00:02:00 Exercise 19: Completing Your Own Assessment 00:01:00 Negotiation with Different 'Personality Types' 00:04:00 Using the Seven Steps at Home Introduction 00:04:00 Avoiding Common Gambits Some Negotiators Use Nibbling - The Columbo 00:02:00 The Flinch 00:02:00 The Red Herring 00:01:00 Higher Authority 00:02:00 The Reluctant Buyer - Seller 00:01:00 The Best of a Bad Choice 00:01:00 Conclusion - Can You Really Get More by Giving More? Conclusion & Thank You 00:02:00 Bonus Lecture 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. The Difficult Conversations: How To Become a Master of Them course is an attempt to demonstrate how to master difficult conversations at work. You'll focus on both the skillset and the confidence you need to manage difficult conversations successfully. You'll learn how to identify the factors that direct to difficult conversations and get plenty of tips and ideas to ensure both sides have the best possibility of leaving the conflict feeling content. Besides, learn practical ways of handling difficult conversations. Difficult conversations are a significant part of every leader's job. Therefore, this course will be perfect for potential leaders and managers who are responsible to help every team member improve, and handling these conversations. WHAT WILL I LEARN? * Understand the circumstances that lead to difficult conversations * Learn ways of handling difficult conversations * Understand how to use empathy to facilitate a conversation * Ask open and supportive questions * Focus on facts, not personalities * Use tone and body language to great effect * Handle challenges whilst remaining calm * Learn how to reach agreement and close the conversation gracefully REQUIREMENTS: * No prerequisites Difficult Conversations Introduction - Welcome from Alan Stevens FREE 00:02:00 Why Are Some Conversations Difficult? FREE 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:02:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 How to Close a Difficult Conversation 00:02:00 Conclusion Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Course Certification

This is a very important course for those who do not feel much comfortable in handling any conflict or difficult conversation. The course provides a detailed roundup of the subject matter that will leverage the development of your conflict management power. Be prepared to handle even the most uncomfortable conversation tactfully. Through the coursework, the learners will be equipped with steps that can demonstrate clever ways to avoid a probable conflict or pacify a crucial conversation. The learners will get to learn how to deliver their message without hurting the opposite party and maintain a respected communication.  HIGHLIGHTS OF THE COURSE * Learn how to avoid and manage conflicts * Learn the elements that might ignite conflicts * Discover the steps to pacify a crucial conversation * Deliver message without hurting the opposite party * Comfortably face a difficult conversation WHO IS THIS COURSE FOR? Conflict Management and Crucial Conversations is CPD Qualification Standards accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Conflict Management and Crucial Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our courses' are CPD Qualification Standards accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Preparing for your conversation Welcome FREE 00:01:00 INTRO FREE 00:05:00 Preparing your problem statement 00:06:00 Delivering your conversation Getting into the right state 00:07:00 Presenting your problem statement 00:04:00 Asking your critical question 00:03:00 Listening to the other person 00:05:00 Agreeing on next steps 00:03:00 Finishing the conversation 00:03:00 Conclusion 00:03:00 BONUS Section: examples Example 1 - breaking up 00:07:00 Example 2 - separation at work 00:07:00 Example 3 - Flatmate discussion 00:03:00 BONUS VIDEOS Bonus - Crucial conversations 00:03:00 Bonus - Feedback 00:04:00 Additional Resource Resource : Conflict Management and Crucial Conversations 00:00:00

Do you want to improve your oratory skill? Do you work in the Public affair or do you want to be a politician? Are you trying to develop good command over your communication skill? Then this course is the perfect solution for you. The course provides a powerful insight into the way communication works. Do you have the ability to read people? Do you understand what motivates other people? Do you handle difficult people and hard situations with grace, serenity and tranquility? A good communicator does these works. They can quickly assess people and guess what their problems are? The course will help you to upgrade your intellectual abilities so that you can get individuals to react with the right communication. The course will guide you to gain excellent communications skills to express your thoughts nicely. COURSE HIGHLIGHTS Mastering Communication Techniques is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mastering Communication Techniques into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 45 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. WHY YOU SHOULD CHOOSE MASTERING COMMUNICATION TECHNIQUES * Lifetime access to the course * No hidden fees or exam charges * CPD Accredited certification on successful completion * Full Tutor support on weekdays (Monday - Friday) * Efficient exam system, assessment and instant results * Download Printable PDF certificate immediately after completion * Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. * Improve your chance of gaining professional skills and better earning potential. WHO IS THIS COURSE FOR? Mastering Communication Techniques is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. REQUIREMENTS Our Mastering Communication Techniques is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Communication Techniques What Is Communication FREE 00:30:00 Understand Yourself And Your Message FREE 00:30:00 Ways To Understand Face Reading 00:30:00 Pay Attention To Body Language 00:15:00 Learn To Use Terms That Spark Interest 00:30:00 Give Your Message Within Very Short Time 00:30:00 Communicating Effectively Module One - Getting Started FREE 00:30:00 Module Two - Communicating with Body Language FREE 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Final Exam

Networking is one of the most important skills that one should have for success. Networking is like branding yourself and making others informed that you're capable. Without proper networking, your potential and capabilities remain unknown to others. So, it's important to master the skills of networking to kickstart a better career.  This Personal / Business Networking Skills For Maximum Success Course is designed to teach you the strategies and techniques of effective networking so that you can succeed in your personal and professional life.  WHAT YOU'LL LEARN * Powerful Networking Tools & Strategies - Unique! * Learn How the Law Of Reciprocity Can Work For You * Learn the Power of the 'Likeability Factor' * Hot / Targeted Places to Network * Best Online Networking Strategies For Success * Mentors - The Power To Transform Your Life! WHO IS THIS COURSE FOR? This course a perfect fit for anyone who is looking for learning the skills of networking and effective communication.  REQUIREMENTS * Basic / Simple Computer Skills. * English speaking knowledge.  * This course fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation. CAREER PATH You will be ready to enter the relevant job market after completing this course and will be equipped with the necessary knowledge and skills required to succeed in this sector. All of our courses are CPD and IAO accredited, so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.  Personal / Business Networking Skills For Maximum Success! Why Is Networking Powerful? FREE 00:05:00 Networking Paradigm Shifts FREE 00:03:00 You've Got To GIVE To GET 00:08:00 The Power Of 'Likeability' 00:09:00 Making The Connection 00:06:00 Great Places To Network 00:08:00 The Power Of Mentors 00:06:00

COURSE OVERVIEW Learn to communicate with clarity, confidence, and persuasiveness with this Level 2 Certificate in Communication Skills course. In today's world, good communication skills are a must if you want to become successful. Think about it, what good does having amazing skills do you if you can't communicate clearly with others?  This course is designed to level up your communication skills. You'll learn many communication styles. You will also learn how you can improve your communication skills, body language and many more. There are so many people in the world who have amazing skills but do not know how to communicate properly with others and that holds them back. Don't be one of those people; learn to communicate with others confidently and you'll be a lot more successful. Good communication skills are always noticed and appreciated. If you have good communication skills, you'll always be in demand. Everyone likes the person who communicates clearly and effectively. Enrol today and unleash your true confidence! WHAT YOU WILL LEARN THIS IS ONE OF THE BEST COURSES ON COMMUNICATION SKILLS YOU'LL FIND, AND IT'LL GIVE YOU VAST KNOWLEDGE ABOUT THIS TOPIC. * Communication Basics * Types of Communication * Types of Personalities * Body Language Basics and many more WHY YOU SHOULD CHOOSE THIS COURSE FROM ISTUDY STUDY AT YOUR OWN PACE FULL TUTOR SUPPORT ON WEEKDAYS (MONDAY - FRIDAY) FULLY COMPATIBLE WITH ANY DEVICE FREE PRINTABLE PDF CERTIFICATE IMMEDIATELY AFTER COMPLETION NO PRIOR QUALIFICATIONS ARE NEEDED TO TAKE THIS COURSE NO HIDDEN FEES OR EXAM CHARGES CPD QUALIFICATION STANDARDS AND IAO ACCREDITED EFFICIENT EXAM SYSTEM, ASSESSMENT, AND INSTANT RESULTS OUR CUSTOMER SUPPORT TEAM IS ALWAYS READY TO HELP YOU GAIN PROFESSIONAL SKILLS AND BETTER EARNING POTENTIAL CERTIFICATION AFTER COMPLETING THE COURSE YOU'LL RECEIVE A FREE PRINTABLE CPD ACCREDITED PDF CERTIFICATE. HARD COPY CERTIFICATE IS ALSO AVAILABLE, AND YOU CAN GET ONE FOR JUST £9! ACCREDITATION THIS COURSE IS ACCREDITED BY CONTINUING PROFESSIONAL DEVELOPMENT (CPD). IT IS A RECOGNISED INDEPENDENT ACCREDITATION SERVICE. ENROL TODAY AND LEARN SOMETHING NEW WITH ISTUDY. YOU'LL FIND A FULL BREAKDOWN OF THE COURSE CURRICULUM DOWN BELOW, TAKE A LOOK AND SEE JUST HOW MUCH THIS COURSE OFFERS. WE'RE SURE YOU'LL BE SATISFIED WITH THIS COURSE. Chapter 01 Communication Basics FREE 00:15:00 Chapter 02 Types Of Communication FREE 00:30:00 Chapter 03 Types Of Personalities 01:00:00 Chapter 04 Body Language Basics 00:30:00 Chapter 05 Improving Skills 00:30:00 Chapter 06 Final Hints 00:30:00 Mock Exam Mock Exam- Level 2 Certificate in Communication Skills 00:20:00 Final Exam Final Exam- Level 2 Certificate in Communication Skills 00:20:00