24 Business Communication Skills courses in London
Selling through service (In-House)
By The In House Training Company
In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: * Take control of a customer conversation, with confidence * Refresh and polish their customer service and sales performance * Recognise and develop a sales opportunity * Engage the customer and build rapport * Identify a customer's needs * Match the customer's needs to the organisation's products or services * Handle objections confidently * Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 INTRODUCTION * Course overview, objectives and introductions 2 SERVING OR SELLING? * Feelings and attitudes - How we can affect the outcome by our feelings and behaviour * What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 DEVELOPING THE RIGHT SKILLS * Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' * Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? * Relating to different types of people by identifying and matching their communication style on the telephone 4 MAKING IT EASY FOR THE CUSTOMER * Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services * Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? * Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested * Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy * Closing on a positive note- When and how to ask for commitment * Dealing with the customer's objections and concerns in a positive manner * 5 COURSE SUMMARY AND ACTION PLANS * Review of main learning points * Presentation of personal action plans
Sales awareness for IT professionals (In-House)
By The In House Training Company
In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: * Understand the power of a positive customer experience in developing sales opportunities * Recognise and develop a sales opportunity when it arises * Engage with customers and develop rapport and trust * Use verbal and non-verbal communication skills and pick up on signals * Ask powerful questions - and listen to the answers * Create 'magic moments' for the customer * Turn a complaint into an opportunity * Know when to ask for referrals and testimonials * Pass on leads to the relevant people 1 INTRODUCTION * Aims and objectives * Beliefs about sales 2 BUILDING RAPPORT * First impressions * Short cuts to rapport * Finding common interests 3 SELLING OR SERVING? * Managing emotions and behaviour - Transactional Analysis * Moments of truth - creating 'magic moments' * Speed sells - the follow-up 4 MEETINGS * Planning a successful meeting * Pre-meeting connection and assistance * Sales meeting failure reasons * Right v wrong mindset 5 COMMUNICATION - VERBAL AND NON-VERBAL * The 3 Vs - Visual, Verbal, Vocal * Picking up on signals * 7 power questions * Questioning techniques * LISTEN - 3 types of listening skills 6 INFLUENCING * 6 levels of influence * Framing to change perspectives * Turning complaints into opportunities 7 REFERRALS * The power of referrals * How and when to ask for a referral * 5 steps from rapport to referral 8 PRESENTATION AND PITCHING (OPTIONAL SESSION) * Basic presentation structure and delivery * Creating powerful impressions * Creating a 60-second pitch * The elevator 10-second pitch - answering 'What do you do?' * Sales presentations * Emotion v Intellect - how to engage * Using visuals
Commercial awareness for technical people (In-House)
By The In House Training Company
The aim of this course is to expose the commercial context within which technical work is carried out. It is to allow technical staff to understand how they fit into a larger picture, why they may be asked to undertake tasks that may not appear to be technical and the impact their interactions have within the commercial context. The scope of the programme includes: The course emphasises the collaborative nature of delivery and the need to offer value to customers. The principal training objectives for this programme are to help participants: * Understand why technical roles are broader than we might assume * Appreciate the importance of, and the need to support, sales * Value the idea of 'Good Enough' * Recognise what can affect profitability * Realise the future needs protecting 1 INTRODUCTION * (Course sponsor) * Why this programme has been developed * Review of participants' needs and objectives 2 THAT'S NOT MY JOB! * How we see our own role in work * How other people see our role * Stakeholders: who are they and why do they matter? * The organisational backdrop * What is my role really? 3 SALES AND MARKETING * Where does the money come from? * Where do we find customers? * The sales process * One-off sales versus repeat business * Customer/supplier relationships * What something costs versus what the customer will pay * The value chain 4 ESTIMATING * Purpose of estimates * The problem with precision * Five estimating techniques 5 CHANGE CONTROL * Can you just do this for me? * When being helpful leads to bankruptcy * How to deal with change requests 6 RISK MANAGEMENT * Risk in projects * Risk in operations * Categories of risk 7 THE VALUE OF INTELLECTUAL PROPERTY * Issues with sharing information * Commercial in confidence * Non-disclosure agreements 8 COURSE REVIEW AND ACTION PLANNING * (Course sponsor present) * Identify actions to be implemented individually * What actions should be implemented to improve working with non-technical people? * Conclusion
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By Nexus Human
Duration 2 Days 12 CPD hours This course is intended for Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course. Overview Describe common communication barriers Understand how to use effective interpersonal skills in their spoken and written communications Analyze the pillars of organizational awareness Apply principles of effective facilitation Understand how to adapt their approach to different learning and communication styles Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers ? language, culture, distrust, distance ? to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A HISTORY OF ORGANIZATIONAL COMMUNICATION * A Historical Perspective * Classic vs. Human Relations Communications * Generational and Technological Change * Digital Communication * Effectiveness of Communication Channels 2. THE EFFECTIVENESS OF INTERPERSONAL SKILLS * Limitations of Self-Awareness * Transactional Analysis * Connecting with Powerful Communication * Active Listening * Non-Verbal Communication * Written Communication * The Power of Facilitation 3. THE PILLARS OF ORGANIZATIONAL AWARENESS * Culture and Behavior * Creating Psychological Safety * Inclusion and Belonging * Sweaty-Palmed Conversations * Care and Challenge Each Other 4. THE ADAPTATION OF COMMUNICATION STRATEGIES * Factors in Communication * Communication Barriers * Adapting to Different Learning and Communication Styles * Communication Strategies Across Time * Position and Posture ADDITIONAL COURSE DETAILS: Nexus Humans Communicating Across Your Organization (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communicating Across Your Organization (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Business Communication Skills
By Course Cloud
COURSE OVERVIEW The Business Communication Skills course focuses on facilitation in business, and why it is important in meetings. You will learn how to use a wide range of facilitation tools, which can be applied in business meetings and stakeholder analysis, strengthening your leadership and relationship-building skills. Through this course, you will learn how to build rapport and plan a meeting agenda to ensure productive business meetings where desired outcomes are met. You will also enhance your problem-solving and management skills, to deal with stakeholders, clients and colleagues effectively. By the end of this training, you will have learnt the tools and techniques to enhance your own facilitation style, equipped with the skills and knowledge needed to facilitate productive discussion, support meeting participants, and form successful working relationships. This best selling Business Communication Skills has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Business Communication Skills is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Business Communication Skills is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Business Communication Skills is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Business Communication Skills, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Business Communication Skills will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Business Communication Skills to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
Basic Business Communication Skills
By The Teachers Training
Enhance your professional communication skills with our Basic Business Communication Skills Course. Learn essential techniques for effective written and verbal communication, mastering email etiquette, and conducting successful meetings. Enroll now to boost your confidence and excel in the workplace.
Accredited Business Communication Skills Training
By iStudy UK
Do you want to know the practical techniques of business communication? Do you want to build good communication skills for your business? This course will focus all the necessary aspects of an effective business communication. A good Communication skill is a must in business and corporate world. The course will assist you to develop good communication skill with your clients and colleagues. The course will help you how to grab the attentions a valuable client and how to communicate with them so that they may convince by your speech. The course will guide you to improve your oratory skill so that the customers will believe in you. The course will also guide you to overcome common communication obstacles. By the end of the course, you will be an expert communicator in the business field. COURSE HIGHLIGHTS Accredited Business Communication Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Business Communication Skills Training into 9 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours, 55 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. WHY YOU SHOULD CHOOSE ACCREDITED BUSINESS COMMUNICATION SKILLS TRAINING * Lifetime access to the course * No hidden fees or exam charges * CPD Accredited certification on successful completion * Full Tutor support on weekdays (Monday - Friday) * Efficient exam system, assessment and instant results * Download Printable PDF certificate immediately after completion * Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. * Improve your chance of gaining professional skills and better earning potential. WHO IS THIS COURSE FOR? Accredited Business Communication Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. REQUIREMENTS Our Accredited Business Communication Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business Communication Communication Basics FREE 00:30:00 Know Thyself and The Message FREE 00:30:00 Learn To Use Terms of Business Communication That Invoke Emotions 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 The Benefits Of Presenting Your Message In 1 Minute 00:30:00 Wrapping Up 00:15:00 Reference Books English For Business Communication 00:00:00 Communication for Business Success 00:00:00 Mock Exam Mock Exam- Accredited Business Communication Skills Training 00:20:00 Final Exam Final Exam- Accredited Business Communication Skills Training 00:20:00
Communication Strategies
By Nexus Human
Duration 1 Days 6 CPD hours For the better part of every day, we are communicating to and with others. Whether it?s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. 1 - GETTING STARTED * Icebreaker * Housekeeping Items * The Parking Lot * Workshop Objectives 2 - THE BIG PICTURE * What is Communication? * How Do We Communicate? * Other Factors in Communication 3 - UNDERSTANDING COMMUNICATION BARRIERS * An Overview of Common Barriers * Language Barriers * Cultural Barriers * Differences in Time and Place 4 - PARAVERBAL COMMUNICATION SKILLS * The Power of Pitch * The Truth about Tone * The Strength of Speed 5 - NON-VERBAL COMMUNICATION * Understanding the Mehrabian Study * All About Body Language * Interpreting Gestures 6 - SPEAKING LIKE A STAR * S = Situation * T = Task * A = Action * R = Result * Summary 7 - LISTENING SKILLS * Seven Ways to Listen Better Today * Understanding Active Listening * Sending Good Signals to Others 8 - ASKING GOOD QUESTIONS * Open Questions * Closed Questions * Probing Questions 9 - APPRECIATIVE INQUIRY * The Purpose of AI * The Four Stages * Examples and Case Studies 10 - MASTERING THE ART OF CONVERSATION * Level One: Discussing General Topics * Level Two: Sharing Ideas and Perspectives * Level Three: Sharing Personal Experiences * Our Top Networking Tips 11 - ADVANCED COMMUNICATION SKILLS * Understanding Precipitating Factors * Establishing Common Ground * Using ?I? Messages 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans and Evaluations ADDITIONAL COURSE DETAILS: Nexus Humans Communication Strategies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communication Strategies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Business Communication Skills
By Ideas Into Action
Business Communication Skills: Communicating effectively in the workplace Course Description Course Description Poor communication and presentation of business information breeds poor decisions. We may be masters of the spreadsheet and wizards with a project plan, but we are not always brilliant at communicating or presenting the results of our work Management meetings can, sometimes, be tedious and uninspiring, where managers compete for excuses to avoid attending! A good manager is someone who understands performance and can present information in a way that enables others to understand what the issues are and make correct decisions. A good manager can cut through the fog of numbers to make a clear point and assist others to make effective decisions. In “Business Communication Skills” we present tools and structures that will help you plan and deliver your message effectively and facilitate group meetings to achieve a useful outcome. Topics covered include the principles of good communication; planning your communication; structuring your message; and facilitating business meetings, including online meetings. We hope you enjoy it. Key Learning Participants in this course will learn: * The principles of effective communication * Planning your communication – message, audience, medium, structure, call to action. * How to structure your communication * Language patterns to help get your message across * How to facilitate Business Meetings * The Skills of a good facilitator * The rules for a well-structured meeting * Planning your meeting agenda * How to facilitate an online meeting * What to look for when facilitating a session * Tools you can use in facilitation. * Evaluating your Facilitation Curriculum L1 Effective Communication L2 Planning your Communication 1 L3 Planning your Communication 2 L4 Planning your Communication 3 L5 Exercise: Stakeholder Analysis L6 Facilitating Business Meetings L7 Planning your Meeting Agenda L8 As a facilitator what should I look for? L9 Tools you can use in facilitation L10 Facilitation Tools L11 Exercise: Planning your Agenda Resource: Tools to help you communicate and facilitate Pre-Course Requirements None Additional Resources None Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel
How to organise and facilitate project workshops
By Nadege Minois Coaching Vision
In this series of 2-hour workshops, you'll learn practical strategies to improve relationships with your team and stakeholders, ensuring smoother and more successful project delivery. Each session includes knowledge-sharing and hands-on activities. Attendance is limited to foster connections with like-minded project managers.
Office Management & Business Communication Skills
By EduXpress
Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set. Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey. KEY LEARNING OUTCOMES: * Grasp the fundamentals and their practical applications. * Cultivate the necessary skills for success in your field. * Apply newfound knowledge to real-world scenarios. * Develop effective solutions for relevant topics. * Elevate your employability and career prospects. Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home. WHY CHOOSE US? * Learn at your own pace with 24/7 online access to course materials. * Benefit from full tutor support available Monday through Friday. * Acquire essential skills in the convenience of your home through informative video modules. * Enjoy 24/7 assistance and advice via email and live chat. * Study on your preferred device - computer, tablet, or mobile. * Gain a thorough understanding of the course content. * Improve professional skills and earning potential upon completion. * Access lifetime course materials and expert guidance. * Enjoy the convenience of online learning with flexible schedules. WHY ENROLL IN THIS COURSE? Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives. ASSESSMENT: The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement. CAREER PATH: Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you'll have the qualifications to pursue diverse career opportunities across various industries. COURSE CONTENT * DIPLOMA OF PARALEGAL (LEGAL SECRETARY)
