Business Communication Skills

Description

Business Communication Skills:

Communicating effectively in the workplace

Course Description

Course Description

Poor communication and presentation of business information breeds poor decisions. We may be masters of the spreadsheet and wizards with a project plan, but we are not always brilliant at communicating or presenting the results of our work

Management meetings can, sometimes, be tedious and uninspiring, where managers compete for excuses to avoid attending!

A good manager is someone who understands performance and can present information in a way that enables others to understand what the issues are and make correct decisions.  A good manager can cut through the fog of numbers to make a clear point and assist others to make effective decisions.

In “Business Communication Skills” we present tools and structures that will help you plan and deliver your message effectively and facilitate group meetings to achieve a useful outcome.

Topics covered include the principles of good communication; planning your communication; structuring your message; and facilitating business meetings, including online meetings.

We hope you enjoy it.

Key Learning

Participants in this course will learn:

• The principles of effective communication
• Planning your communication – message, audience, medium, structure, call to action.
• How to structure your communication
• Language patterns to help get your message across
• How to facilitate Business Meetings
• The Skills of a good facilitator
• The rules for a well-structured meeting
• Planning your meeting agenda
• How to facilitate an online meeting
• What to look for when facilitating a session
• Tools you can use in facilitation.
• Evaluating your Facilitation

Curriculum

L1 Effective Communication

L2 Planning your Communication 1

L3 Planning your Communication 2

L4 Planning your Communication 3

L5 Exercise: Stakeholder Analysis

L6 Facilitating Business Meetings

L7 Planning your Meeting Agenda

L8 As a facilitator what should I look for?

L9 Tools you can use in facilitation

L10 Facilitation Tools

L11 Exercise: Planning your Agenda

Resource: Tools to help you communicate and facilitate

Pre-Course Requirements

None

Additional Resources

None

Course Tutor

Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses.

Ross lives in Scotland with his wife, daughter and Cocker Spaniel