DESCRIPTION
Change is an inevitable part of organizational life
And if you have any leadership role, you'll soon be called upon to help lead it.
But, we often fear change. This leads to resistance.
So, managing and leading change is a challenging role. It will take you outside
of your comfort zone and beyond your existing management and supervision
tool-set.
But change is predictable
You can anticipate how people will respond, and what you need to do to engage
them positively. You can plan, prepare, and handle the resistance that will
certainly come.
To do that, you need practical tools and models
And this course will give you them.
More than that, you'll learn:
* how the need for change arises,
* how to communicate it, and
* the way to lead people through it.
Here are the main topics you'll cover:
* The Cycle of Change
* Barriers to Change
* The first reason why people resist change
* Tools for change leaders
* Stakeholder analysis
* How people respond to change: the change curve
* The impact of change on operational performance: the Satir Curve
* The three phases of a change program: the Lewin Model
* The Onion Model of resistance to change
* How to win over resisters
Ongoing Project: Change Management Case Study
Throughout the course, you will have short exercises to do, that use the skills
we'll cover. They are based on a real organizational change project. Other
students and your tutor will support you, endorse your successes, and help you
with your questions.
Prior Experience
The only prior experience you need is working life. But, if you have management
or project management experience, you'll find it even easier!
Your Tutor
Your tutor is Dr. Mike Clayton. As a senior project, program and change manager
at international consulting firm, Deloitte, Mike led large and complex change
projects for his clients.
Now, as a trainer and facilitator, he has been applying what he learned and
teaching it to others. This course represents 15 years' experience of what tools
students find most helpful, and 25 years experience in business, managing
change, large and small.
WHAT WILL I LEARN?
* Convince people about the need for change
* Evaluate how people feel about the changes
* Paint a compelling picture of the future
* Anticipate how people will respond to change
* Anticipate the impact of change on operational performance
* Plan effective project communications
* Handle resistance to change effectively, to win over resisters
WHO IS THE TARGET AUDIENCE?
* Supervisors, Managers and leaders at all levels, who need to lead change in
their organization
* Team members who are experiencing change and want to understand what's going
on.
REQUIREMENTS
* You should have some experience of organizational life
* Experience in management and leadership - at a supervisory level or higher -
will be a great help
* Experience of project working will be a great help
Introduction: Change at Work Welcome! 00:03:00 The Cycle of Change 00:04:00
Sources of and Barriers to Change 00:05:00 Step 1: Demonstrate the Need for
Change The First Layer of Resistance to Change 00:02:00 Demonstrating the Need
for Change: Applying Leverage 00:05:00 What if they Still don't Accept the Need
for Change? Pattern Interrupt 00:05:00 Tools for Change Leaders: Mad-Sad-Glad
Exercise 00:04:00 Tools for Change Leaders: Perceptual Positions 00:06:00 Step
2: Create a Compelling Future Fear and Desire as Motivators for Change 00:02:00
A Compelling Future 00:04:00 Stakeholder Engagement 00:05:00 Tools for Change
Leaders: Stakeholder Triage 00:06:00 Tools for Change Leaders: Stakeholder
Analysis 00:03:00 Step 3: Expect an Argument Response to Change: Introduction
00:03:00 The Change Curve 00:05:00 The Impact of Change on Operational
Performance 00:04:00 The Three Phases of a Change Program 00:05:00 How to
Communicate Well 00:05:00 Tools for Change Leaders: Communication Plan 00:04:00
Tools for Change Leaders: Progression Plan 00:04:00 Handling Resistance
Resistance to Change 00:05:00 The Inner Layers of the Onion 00:07:00 Engage with
the Resistance 00:05:00 Win over Your Resisters (Part 1) 00:04:00 Win over Your
Resisters (Part 2) 00:04:00 Steps 4, 5 & 6: Leading the Change It's a Project
00:03:00 99 per cent Perspiration 00:03:00