33 B2B courses delivered Live Online

Bitesize Masterclass on AI - facilitated by Fiona Young, Leading Expert and Trainer.    Are you a total beginner to AI? Or maybe you've dabbled but found it all overwhelming...or underwhelming?  Then this bitesize masterclass on AI is for you!    We'll be covering AI fundamentals, what AI means for exec support roles, and practically how to use AI chatbots (like ChatGPT and Copilot) to shortcut admin drudgery.    You’ll come away from this session with the confidence and skills to start using AI in your workflow right away, making you more efficient and giving you time back to do more of the human work you love.    Note that this is NOT a passive webinar — we'll have demos, discussions and breakouts. You'll get a chance to practice using AI chatbots in the room for real world projects with other forward-thinking assistants like you.  Here's a detailed breakdown of session content: AI fundamentals  •    Defining AI, gen AI and other need to know terms  •    Key AI risks to be aware of  •    Exciting tools for assistants right now How AI will change the assistant role  •    Explore our feelings about AI right now  •    Some predictions on what AI means for the future of exec support  •    What you can do to win in the age of AI A practical guide to using ChatGPT and LLMs at work  •    How to use AI chatbots in your workflow  •    How to craft great prompts to optimise outputs  •    A chance to practice & workshop prompting in the room   Fiona Young is founder of Carve, a series of live digital courses for executive assistants to learn AI, create capacity and develop into a strategic assistant — carving out their career growth in the process. Before launching Carve, Fiona spent five years leading learning programs at Hive Learning, the b2b peer learning app. She previously ran Learning & Development for Blenheim Chalcot, one of the world’s most successful venture builders, overseeing group learning strategy and programs for 3,000 people across 25 ventures.  Fiona started her career as an executive assistant in entrepreneurial businesses. 

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Business Process Architects, Developers, Developer Consultants, System Administrators, System Architects, and Technology Consultants. Overview The participants will learn to configure scenariosUnderstand and configure the different options with which a back-end system can be connected to the SAP Process Integration (formerly known as SAP Exchange Infrastructure). In this course, students gain knowledge in configuring SAP Process Integration and learn how to implement different integration scenarios with SAP and non-SAP applications. SAP PROCESS INTEGRATION ARCHITECTURE * Describing SAP Process Integration Architecture * Explaining the Functionality and Utilization of SAP Process Integration THE SYSTEM LANDSCAPE DIRECTORY (SLD) MAINTAINING PRODUCTS AND SOFTWARE COMPONENTS IN THE SYSTEM * Landscape Directory (SLD) * Implementing Technical Systems in the System Landscape Directory * Maintaining Business Systems for Use in the Integration Directory INTERFACE OBJECTS IN THE ENTERPRISE SERVICE REPOSITORY (ESR) * Listing Options for Navigating the Enterprise Services Repository (ESR) Analyzing Interface Objects in the Enterprise Services Repository * (ESR) * Maintaining Interface Objects * Defining Message Processing Types and Quality of Services OBJECT MAPPING IN THE ENTERPRISE SERVICE REPOSITORY (ESR) * Creating Message Mapping Objects * Mapping Between Service Interfaces * Analyzing Asynchronous Integration Scenarios CONFIGURATION OF INTEGRATION DIRECTORY COMMUNICATION OBJECTS * Using Configuration Views * Creating Communication Channels in the Integration Directory (ID) CONFIGURATION OF INTEGRATION DIRECTORY OBJECTS FOR ABAP PROCESSING * Analyzing Objects Used in the Configuration of Integration * Engine (IE) Communication * Analyzing Routing Objects Used in Integration Engine (IE) Communication * Analyzing Multiple Receiver Objects Used in Integration Engine * (IE) Communication CONFIGURATION OF INTEGRATION DIRECTORY OBJECTS FOR JAVA PROCESSING * Maintaining Objects for Advanced Adapter Engine (AAE)-Only * Processing * Maintaining Objects for Advanced Adapter Engine Extended (AEX) * Message Processing * Creating and Deploying Integration Flows to the Advanced Adapter * Engine Extended (AEX) OPERATIONS OF SAP PROCESS INTEGRATION * Using the Runtime Workbench * Using the Process Integration Monitoring (PIMon) Home * Using the SAP NetWeaver Administrator CONNECTIVITY OPTIONS FOR SAP PROCESS INTEGRATION * Analyzing Connectivity Options between Back-End Systems with * SAP Process Integration HTTP CONNECTIVITY OPTIONS * Configuring the Simple Object Access Protocol (SOAP) Adapter * Using Proxy Technology * Checking the HTTP ABAP Adapter * Using the HTTP_AAE (Java) Adapter FILE ADAPTER CONFIGURATION * Configuring the Receiver File Adapter * Configuring a Sender File Adapter INTERMEDIATE DOCUMENT (IDOC) CONNECTIVITY OPTIONS * Using the Intermediate Document (IDoc) Adapter with the Receiver * Intermediate Document Adapter for the ABAP Stack * Using the Sender Intermediate Document (IDoc) Adapter * Using the Intermediate Document (IDoc) Adapter in the Advanced * Adapter Engine (AAE) * Configuring a Complete Intermediate Document (IDoc) Scenario CONFIGURATION OF SAP BUSINESS APPLICATION PROGRAMMING INTERFACES (BAPIS) CONNECTIVITY * Configuring the Receiver Remote Function Call (RFC) Adapter * Configuring the Sender Remote Function Call (RFC) Scenario ENTERPRISE SERVICES AND B2B CONNECTIVITY * Analyzing Enterprise Services * Configuring Business-to-Business (B2B) Connectivity CROSS-COMPONENT BUSINESS PROCESS MANAGEMENT (CCBPM) INTEGRATION PROCESSES * Analyzing the Runtime of the Cross-Component Business Process * Management (ccBPM) * Identifying the Steps to Create and Use an Integration Process ADDITIONAL COURSE DETAILS: Nexus Humans BIT400 SAP Process Integration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BIT400 SAP Process Integration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Students should have a fundamental understanding of financial principles and business operations. An understanding of cloud computing is helpful but isn't necessary. Overview After completing this course, students will be able to: Describe the core capabilities of Dynamics 365 finance and operations apps Describe the capabilities and functionality of Dynamics 365 Finance Describe the capabilities and functionality of Dynamics 365 Supply Chain Management Describe the capabilities and functionality of Dynamics 365 Commerce Describe the capabilities and functionality of Dynamics 365 Human Resources Describe the capabilities and functionality of Dynamics 365 Project Operations (ERP) This course will provide you with a broad introduction to the finance and operations capabilities of Dynamics 365. You will become familiar with the concept of enterprise resource management (ERP), as well as each of the finance and operations apps, including Dynamics 365 Supply Chain Management, Dynamics 365 Finance, Dynamics 365 Commerce , Dynamics 365 Human Resources, and the ERP capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on-labs. MODULE 1: EXPLORE THE CORE CAPABILITIES OF DYNAMICS 365 FINANCE AND OPERATIONS APPS * Get introduced to the finance and operations apps * Create reports and integrate finance and operations apps MODULE 2: LEARN THE FUNDAMENTALS OF DYNAMICS 365 FINANCE * Explore Dynamics 365 Finance core capabilities * Explore general ledger * Explore accounts payable and accounts receivable * Explore expense management, fixed asset management, and budgeting MODULE 3: LEARN THE FUNDAMENTALS OF DYNAMICS 365 SUPPLY CHAIN MANAGEMENT * Identify general capabilities of Dynamics 365 Supply Chain Management * Explore warehouse and inventory capabilities * Explore manufacturing strategies in Dynamics 365 Supply Chain Management MODULE 4: LEARN THE FUNDAMENTALS OF DYNAMICS 365 COMMERCE * Explore Dynamics 365 Commerce capabilities * Explore Microsoft Dynamics 365 B2B e-commerce, Store Commerce and Clienteling MODULE 5: LEARN THE FUNDAMENTALS OF DYNAMICS 365 HUMAN RESOURCES * Explore Dynamics 365 Human Resources core capabilities * Explore personnel management capabilities in Dynamics 365 Human Resources MODULE 6: LEARN THE FUNDAMENTALS OF DYNAMICS 365 PROJECT OPERATIONS * Identify project life cycle management capabilities in Dynamics 365 Project Operations * Explore the project planning and execution capabilities of 365 Project Operations

Duration 5 Days 30 CPD hours This course is intended for Business Process Architects, Developers, Consultants, Systems Administrators, and Technology Consultants Overview This course will prepare you to: Explain the use of SAP Process Integration and the path to SAP Process Orchestration (AEX, BPM and BRM) Explain SAP Process Integration architecture Configure JAVA scenarios Understand and configure the different options with which a back- end system can be connected to the SAP Process Integration (formerly known as SAP Exchange Infrastructure) using JAVA. In this course, students learn how to explain the use of SAP Process Integration and learn how to explain SAP Process Integration architecture. MODULE 1 * SAP Process Integration Architecture MODULE 2 * The System Landscape Directory (SLD) MODULE 3 * Interface Objects in the Enterprise Service Repository MODULE 4 * Object Mapping in the Enterprise Service Repository MODULE 5 * Configuration of Integration Directory Communication Objects MODULE 6 * Configuration of Integration Directory Objects for Java Processing MODULE 7 * Operations of SAP Process Integration MODULE 8 * Connectivity Options for SAP Process Integration MODULE 9 * HTTP Connectivity Options MODULE 10 * File Adapter Configuration MODULE 11 * Intermediate Document Connectivity Options MODULE 12 * Configuration of SAP Business Application Programming Interfaces Connectivity MODULE 13 * Enterprise Services and B2B Connectivity ADDITIONAL COURSE DETAILS: Nexus Humans BIT500 SAP Java Process Integration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BIT500 SAP Java Process Integration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks online. There's only so much time they're willing to spend carrying on clicking. This mentality isn't just restricted to the world of B2C. In our increasingly hectic world, where information is expected to be available instantly, it applies just as much to B2B. In this workshop, we look at how putting yourself in the shoes of your customer and mapping their decision-making and buying journey is critical to ensuring that you provide what they perceive as fast solutions and added value. You will learn all about the three pillars for creating competitive brand experiences: Customer engagement planning puts you firmly in the shoes of your customer, helping you to build meaningful marketing communications delivered through the right resources at the right time to inspire your customers to engage with you. This programme will help participants to: * Understand the evolution of the customer buying journey * Map a customer buying journey for your brand or solutions * Understand the customer micro-moments and signals indicating interest and buying intent, both online and offline * Apply the psychology of branding to build marketing communications with impact * Develop sales and marketing content that differentiates your brand(s) from the competition by demonstrating unique value and how you can meet your customer's needs 1 THE EVOLUTION OF THE CUSTOMER JOURNEY * Understand how the use of mobile has had an impact on the customer buying journey where today's customers can research and compare products and solutions whenever and wherever they like, making the purchase journey even less linear * Explore how marketers are adapting to this new customer behaviour and drawing upon various strategies to win the hearts and minds of their audiences 2 THE SEE-THINK-DO-CARE FRAMEWORK * Explore the many different frameworks used to track the customer journey * Understand and apply the modern marketing model, where the internet has enabled the customer to hop between multiple touchpoints before making a purchase decision 3 CUSTOMER MICRO-MOMENTS AND SIGNALS IN THEIR BUYING JOURNEY * Understand the online and offline moments when customers seek information to research and make buying decisions * Apply this understanding to build a marketing communication plan to reach customers at all stages of their buying journey 4 THE ROLE OF BRANDING IN THE CUSTOMER JOURNEY * Explore the psychology of branding * Learn how to ensure your branding is relevant to your target customer needs * Bring together your brand value and story to achieve brand loyalty 5 THE WHY-HOW-WHAT FRAMEWORK * Apply a systematic approach to build a successful and compelling brand * Understand how starting with 'why' will help build your brand purpose * Apply the content marketing matrix to communicate your brand's value * Apply the hero-help-hub model to build engaging content marketing ACTIONABLE OUTCOMES We will use your brand examples to provide opportunities for practice: * You will learn and reflect on best practice examples of customer engagement * You will discover your brand value, purpose and the 'sweet spot' to drive engagement with your customers * You will create a customer engagement plan that can be implemented immediately within your business * You will receive immediate feedback on your customer engagement plan * You will have the opportunity to share common issues and solutions with your colleagues in the group

Duration 5 Days 30 CPD hours This course is intended for Deployment engineer Network engineer Sales engineer Overview After taking this course, you should be able to: Describe the Cisco conferencing architecture including cloud, hybrid, and on-premises conferencing Describe the physical deployment options and deployment models for Cisco Meeting Server, including Cisco Meeting Server 1000, 2000, and virtual machine Configure a Cisco Meeting Server single combined deployment for Web-Real Time Communications (WebRTC) endpoints within the enterprise Use APIs and the Cisco Meeting Server API Guide to configure profiles using Postman and the Webadmin API tool Configure a scalable and resilient deployment of Cisco Meeting Server with three servers for WebRTC endpoints within the enterprise Configure a scalable and resilient deployment of Cisco Meeting Server to support standard Session Initiation Protocol (SIP) and WebRTC connectivity outside the enterprise Configure a scalable and resilient deployment of Cisco Meeting Server to support recording and streaming of conferences Configure Cisco Unified Communications Manager and Cisco Meeting Server to support Rendezvous, Scheduled, and Ad-hoc conferencing for Cisco Unified CM registered endpoints Configure Cisco Meeting Server to integrate with a preconfigured on-premise Microsoft Skype for Business installation Install Cisco TelePresence Management Suite (Cisco TMS) and Cisco TelePresence Management Suite for Microsoft Exchange (Cisco TMSXE) on a single Microsoft Windows 2012 server and connect to an existing SQL environment Install and integrate Cisco Meeting Management with Cisco TMS and Cisco Meeting Server Set up and manage a scheduled conference with Cisco TMS and Cisco Meeting Management Capture and analyze logs from Cisco Meeting Server and Cisco Meeting Manager to diagnose faults, including a SIP connection error The Implementing Cisco Collaboration Conferencing (CLCNF) v1.0 course focuses on Cisco© on-premises conferencing architecture and solutions. You will gain knowledge and skills to design and implement common conferencing deployment scenarios of Cisco Meeting Server, its integration with call control features such as Cisco Unified Communications Manager and Cisco Expressway, and other Cisco collaboration conferencing devices.This course offers lessons and hands-on labs to prepare you for the 300-825 Implementing Cisco Collaboration Conferencing (CLCNF) exam. COURSE OUTLINE * Describing Cisco Conferencing Architecture * Configuring a Single Combined Deployment * Installing Cisco Meeting Server * Using APIs with Cisco Meeting Server * Configuring a Cisco Meeting Server Scalable and Resilient Deployment * Configuring Business to Business (B2B) and WebRTC Firewall Traversal Connectivity for Cisco Meeting Server * Configuring Recording and Streaming with Cisco Meeting Server * Troubleshooting Cisco Meeting Server * Integrating Cisco Meeting Server with Cisco Unified CM * Integrating Cisco Meeting Server with Microsoft Skype for Business * Installing and Operating Cisco TMS and Cisco TMSXE * Installing and Integrating Cisco Meeting Management ADDITIONAL COURSE DETAILS: Nexus Humans Cisco Implementing Cisco Collaboration Conferencing v2.0 (CLCNF) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Conferencing v2.0 (CLCNF) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce, or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family. Overview After completing this course, students will be able to: Configure Dynamics 365 Commerce Headquarters Configure products, prices, discounts, loyalty, and affiliations Manage Point of Sale (POS) in Dynamics 365 Commerce Configure and Manage Dynamics 365 Commerce call centers Manage e-commerce Dynamics 365 Commerce functional consultants set up and use the application functionality in Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role MODULE 1: GET STARTED WITH DYNAMICS 365 COMMERCE * Introduction to Unified Commerce platform * Dynamics 365 Commerce architecture * Deployment of Dynamics 365 Commerce * Hardware and peripherals MODULE 2: CONFIGURE COMMERCE HEADQUARTERS * Configure prerequisites and Commerce parameters * Configure and maintain payment processing * Configure Commerce Data Exchange (CDX) * Configure delivery modes and charges * Configure and work with statements MODULE 3: PRODUCTS AND MERCHANDISING * Product information management * Merchandising in Dynamics 365 Commerce * Product recommendations and product discovery MODULE 4: RETAIL PRICING * Manage Pricing * Manage discounts and promotions MODULE 5: LOYALTY AND CUSTOMER EXPERIENCE * Customer Management * Loyalty and affiliations MODULE 6: POINT OF SALE * Introduction to POS * Channel Setup * Configure Cash and Shift management * Worker Setup * Point of Sale Setup * Customer management at POS * Transaction processing * Inventory processing * End of day processing * Reporting * Configure and work with Task management * Test POS * Maintain registers and devices * Localization MODULE 7: CONFIGURE AND WORK WITH CALL CENTERS IN DYNAMICS 365 COMMERCE * Configure channel * Configure Product Catalogs * Configure Order Holds * Create call center orders * Configure call center directed selling * Configure Returns and Refunds * Configure continuity orders and installment billing MODULE 8: WORK WITH E-COMMERCE IN DYNAMICS 365 COMMERCE * Describe e-commerce core capabilities * Configure an E-Commerce Channel in Dynamics 365 HQ * Configure an E-Commerce site * Configure and manage E-Commerce site content * Describe & Demonstrate digital asset management * Configure business-to-business (B2B) site * Configure Ratings and reviews functionality * Demonstrate E-Commerce Order Processing MODULE 9: MANAGE ORDER FULFILLMENT AND INVENTORY IN DYNAMICS 365 COMMERCE * Configure and work with Stock replenishment * Configure and work with Order fulfillment MODULE 10: WORK WITH DYNAMICS 365 FRAUD PROTECTION * Overview of Dynamics Fraud Protection * Describe Dynamics Fraud Protection Services * Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce ADDITIONAL COURSE DETAILS: Nexus Humans MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is for IT Professionals with expertise in designing and implementing solutions running on Microsoft Azure. They should have broad knowledge of IT operations, including networking, virtualization, identity, security, business continuity, disaster recovery, data platform, budgeting, and governance. Azure Solution Architects use the Azure Portal and as they become more adept they use the Command Line Interface. Candidates must have expert-level skills in Azure administration and have experience with Azure development processes and DevOps processes. Overview Recommend solutions to minimize costs Recommend a solution for Conditional Access, including multi-factor authentication Recommend a solution for a hybrid identity including Azure AD Connect and Azure AD Connect Recommend a solution for using Azure Policy Recommend a solution that includes KeyVault Recommend a solution that includes Azure AD Managed Identities Recommend a storage access solution Design an Azure Site Recovery solution Recommend a solution for autoscaling Recommend a solution for containers Recommend a solution for network security Recommend a solution for migrating applications and VMs Recommend a solution for migration of databases This course teaches Solutions Architects how to translate business requirements into secure, scalable, and reliable solutions. Lessons include design considerations related to logging, cost analysis, authentication and authorization, governance, security, storage, high availability, and migration. This role requires decisions in multiple areas that affect an overall design solution. DESIGN A COMPUTE SOLUTION * Recommend a Solution for Compute Provisioning * Determine Appropriate Compute Technologies * Recommend a Solution for Containers * Recommend a Solution for Automating Compute Management DESIGN A NETWORK SOLUTION * Recommend a Solution for Network Addressing and Name Resolution * Recommend a Solution for Network Provisioning * Recommend a Solution for Network Security * Recommend a Solution for iInternete Connectivity and On-Premises Networks * Recommend a Solution for Automating Network Management * Recommend a Solution for Load Balancing and Rraffic Routing DESIGN FOR MIGRATION * Assess and On-Premises Servers and Applications for Migration * Recommend a Solution for Migrating Applications and VMs * Recommend a Solution for Migration of Databases DESIGN AUTHENTICATION AND AUTHORIZATION * Tips for Identity and Access Management * Recommend a Solution for Multi-Factor Authentication * Five Steps for Securing Identity Infrastructure * Recommend a Solution for Single-Sign On (SSO) * Recommend a Solution for a Hybrid Identity * Recommend a Solution for B2B Integration * Recommend a Hierarchical Structure for Management Groups DESIGN GOVERNANCE * Recommend a Solution for using Azure Policy * Recommend a Solution for using Azure Blueprint DESIGN A SOLUTION FOR DATABASES * Select an Appropriate Data Platform Based on Requirements * Overview of Azure Data Storage * Recommend Database Service Tier Sizing * Dynamically Scale Azure SQL Database and Azure SQL Managed Instances * Recommend a Solution for Encrypting Data at Rest, Transmission, and In Use SELECT AN APPROPRIATE STORAGE ACCOUNT * Understanding Storage Tiers * Recommend a Storage Access Solution * Recommend Storage Management Tools DESIGN DATA INTEGRATION * Recommend a Data Flow * Recommend a Solution for Data Integration DESIGN A SOLUTION FOR LOGGING AND MONITORING * Azure Monitoring Services * Azure Monitor DESIGN A SOLUTION FOR BACKUP AND RECOVERY * Recommend a Recovery Solution for Hybrid and On-Premises Workloads * Design and Azure Site Recovery Solution * Recommend a Solution for Recovery in Different Regions * Recommend a Solution for Azure Backup Management * Design a Solution for Data Archiving and Retention DESIGN FOR HIGH AVAILABILITY * Recommend a Solution for Application and Workload Redundancy * Recommend a Solution for Autoscaling * Identify Resources that Require High Availability * Identify Storage Tpes for High Availability * Recommend a Solution for Geo-Redundancy of Workloads DESIGN FOR COST OPTIMIZATION * Recommend Solutions for Cost Management * Recommended Viewpoints for Minimizing Costs DESIGN AN APPLICATION ARCHITECTURE * Recommend a Microservices Architecture * Recommend an Orchestration Solution for Deployment of Applications * Recommend a Solution for API Integration DESIGN SECURITY FOR APPLICATIONS * Security for Applications and Services * Recommend a Solution using Key Vault * Recommend Solutions using Azure AD Managed Identities

SESSION BORDER CONTROLLERS COURSE DESCRIPTION A hands on course covering Session Border Controllers with a focus on the technical workings of features commonly found in Session Border Controllers. Hands on practicals follow each major theory session. WHAT WILL YOU LEARN * Explain how Session Border Controllers work. * Explain the SIP call flow using a SBC. * Deploy Session Border Controllers * Describe the features found in Session Border Controllers. SESSION BORDER CONTROLLERS COURSE DETAILS * Who will benefit: Technical staff working with SIP. * Prerequisites: Definitive SIP for engineers * Duration 2 days SESSION BORDER CONTROLLERS COURSE CONTENTS * SIP review Signalling, media, RTP, SIP, peer to peer, SIP proxies, SIP call flows. Hands on: SIP packet analysis. * Session Border Controllers What is a SBC? SBC features, peering scenario, access scenario, NNI SBC, UNI SBC, enterprise SBC. Hands on: SBC call flows * SBC topology hiding Header privacy, B2BUA. Hands on: Header analysis. * Session control Call admissions, QoS, statistics and billing, redundancy and scalability. Hands on: SBC session control * SBC and NAT NAT traversal, STUN, ICE, NAT and SIP, NAT and RTP. Hands on: SBC and NAT traversal. * SBC and security DoS, access control, encryption, authentication, toll fraud, regulatory issues, lawful intercept. Hands on: Security. * Interoperability mediation Manipulating SIP headers, IMS, IETF, TISPAN, SIP-I. SBC interworking.

Generating new leads and new business can be both time-consuming and frustrating. It's not easy - it takes skill, careful preparation and the creation of effective models and methods, even perhaps using formal approaches and scripts. Once generated, a new lead or enquiry must also be carefully managed to maximise the potential revenue it can generate. But it's crucial to get it right. If your company can afford not to worry about getting new business - congratulations! If your company is completely confident that it is performing at peak potential in generating new leads - again, congratulations! But if your company is working in the real world, couldn't your team do with some help, to become even just that little bit more effective, to make the process just that little less painful? This highly practical, intensive workshop gives sales teams the proven strategies and tactics they need to build a sustainable new business pipeline. This course will help participants: * Develop a clear and consistent process for new business development and lead-generation * Master the secret of effective new business development and lead-generation - 'only sell the appointment or next stage of the sales process, not your product or service' * Set and achieve the right level of new business development and lead-generation activity to achieve your personal and organisational sales goals * Apply the key principles of effective prospecting and pipeline management using a proven toolkit and approach * Overcome the most common 'put-offs' when conducting telephone or face-to-face business-development and lead-generation activities * Develop an engaging telephone voice and manner - and a 'networking personality' * Qualify potential opportunities with more accuracy on a consistent basis * Prioritise opportunities and manage their time when sourcing new business * Discover online sources of leads, contacts and referrals * Overcome psychological blocks to cold or warm calling - theirs and the client's * Identify potential prospects - and decision-makers and influencers within target prospects - with greater accuracy * Make outbound sales or appointment calls with improved confidence, control and results * Improve the conversion of calls to appointments by using more effective questions and sales messages * Get past gatekeepers and assistants more effectively * Make the most of your CRM software and systems 1 ONLINE MARKETING - WHAT WORKS! * Workshop overview and learning objectives * Choosing your social media channels * LinkedIn for sales and marketing * Designing and implementing an effective new business email campaign online * Creating a lead-generation strategy online - with case studies * Avoiding common mistakes in social media marketing * Case study: 'Best practice in social media sales and marketing' * Using blogs and video-based marketing (eg, YouTube) * New trends and how to keep your finger on the 'social media' pulse * Twenty essential websites and online marketing tools 2 MAKING APPOINTMENTS BY TELEPHONE * Planning the call, telephone techniques, integrating with email and online marketing * Developing a clear and consistent process to appointment-making * Setting and achieving the right level of telephone activity to achieve your appointment goals * Applying the key principles of effective prospecting and pipeline management generation, using a proven toolkit and approach * Overcoming the most common 'put-offs' to seeing or engaging with you * Overcoming psychological blocks to cold or warm calling - yours and the client's * Identifying potential prospects - and decision-makers and influencers within target prospects - with greater accuracy * Making outbound sales or appointment calls with improved confidence, control and results * Improving conversion of calls to appointments by using more effective questions and sales messages * The five keys to developing an engaging telephone voice and approaching manner 3 POWER NETWORKING * Strategies for networking and B2B referral-based marketing * The importance, and different types, of networking * How to work a room - preparation and strategy * Communication dynamics in networking - the power of the listening networker * Assumptions when networking * Business networking etiquette * Making connections, asking for cards, contact details and referrals, gaining follow-up commitments * Building relationships - follow-up and follow-through 4 DEVELOPING NEW LEADS * Strategies for first-time sales calls * Gaining rapport and opening first-time and new business sales calls effectively * Advanced consultative selling - questioning techniques to quickly and efficiently uncover opportunities, need areas and preferences * Presenting your solution to a new or first-time customer - creating an enthusiastic and compelling personalised and persuasive summary of your proposal * Value message - differentiate your solutions clearly and accurately, with tailored value statements * Presenting the right initial USPs, features and benefits and making them relevant and real to the customer * Smart ways to position price, emphasise value and be a strong player without being the cheapest or leading on price * Learn and use advanced techniques to determine customer needs, value and decision-making criteria in depth on a first-time call 5 ORGANISED PERSISTENCE - CRM AND PROSPECT-TRACKING * Organised persistence - sales tracking, following up on 'sleeping' customers, gaining referrals, time and territory management * Maintaining a good database for maximising new business ROI * Developing a contact strategy with different types and levels of contact * Analysing your contact base using state-of-the-art software and tools * Making the most of your CRM systems and solutions * Understanding that your attitude makes a difference when sourcing new business * Setting SMART objectives for new business development and lead-generation * Practical exercise - setting personal development and business goals * Time management tips to improve daily productivity * New business pipeline management strategies for peak sales performance 6 WORKSHOP SUMMARY AND CLOSE * Practical exercise - developing your new business action plan * Review and feedback