9 B2B Sales courses delivered Live Online

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 WHAT'S HAPPENING? * Issues around us * Risks in context * Personal experiences 2 SAFETY FUNDAMENTALS * Following internal policy and procedure * Personal safety and lone working * Use of technology 3 NIPPING ISSUES IN THE BUD * Recognising early warning signs * Avoiding causing problems for ourselves 4 CALMING - REACHING - CONTROLLING * Tips and techniques for potentially calming a situation * Reaching and building rapport * Accelerants - tips on avoiding accelerating a situation * Assertiveness techniques * Non-verbal behaviour * Active listening and the use of questions and distractions * Exploring ways forward and identifying win/wins * Avoiding the secondary argument * Fogging * The 'drama triangle' * If all else fails... 5 HARASSMENT, STALKING AND ON-LINE BULLING * What constitutes harassment and definition of stalking * On-line bullying * Steps to take 6 REPORTING PRINCIPLES * Importance of incidence reporting * Taking care of us * What next?

Duration 2 Days 12 CPD hours This course is intended for This class is designed for individuals responsible for implementing a new B2B Commerce Cloud on Classic storefront or providing functional storefront maintenance in a support or administrative role. Overview Understand the different types of products and how to configure them. Set up different pricing strategies. Understand how to implement Marketing and Pricing Strategies. Organize your storefront by configuring Categories and Menus. Understand how the B2B Commerce Cloud handles Internationalization by setting up additional currencies and languages. Grasp Attribute Driven Commerce. Configure Facetted Searches. Take the next step toward a B2B Commerce Administrator Accreditation. Design, build, and launch a business-to-business (B2B) commerce solution that enables retailers, wholesalers, or distributors to purchase goods or services from your brand. In this 2-day class, our Commerce Cloud experts will walk you through how to set up and configure the essential elements required to manage a storefront, so you can deliver a buyer experience that satisfies your organization?s unique requirements. PLATFORM OVERVIEW * Understand the Features and Functionality of B2B Commerce SETUP * Administer Commerce Cloud * Adjust Sharing Settings * Configure the Storefront Secure Domain * Style Your Storefronts with Themes * Add Widgets to Storefront Pages * Leverage Indexing * Enable Caching for Storefront Pages B2B BUYERS * Manage Contacts * Create Buyer Users * Understand Community Licenses * Enable a User * Create Account Groups * Create Price Lists * Manage Storefront Access PRODUCTS * Add Standard Products to a Price Book * Create a Product Bundle * Create a Product Kit * Create an Aggregated Product * Create a Dynamic Kit * Create an Assembly Product MARKETING AND PRICING STRATEGIES * Show Related Products * Create Subscription Products * Set Up Promotions * Offer Coupons for Discounts on Storefront Purchases * Offer Tiered Pricing to Give Customers a Price Break * Configure Attribute Pricing * Configure Contract Pricing STOREFRONT ORGANIZATION * Show Your Featured and Spotlight Products * Plan Your Category Structure * Add a Menu Component * Create Page Sections * Customize Storefront Headings with Page Labels LOCALIZATION * Add or Change the List of Available Languages * Add or Change the List of Available Currencies * Localize Objects ADVANCED CONFIGURATIONS * Enable Effective Accounts * Split an Order with Line Level Independence ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Merchandise a B2B Commerce on Classic Store (B2B101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The audience for B2B Commerce Developer is any individual who will participate in a new implementation who needs working knowledge and experience with B2B Commerce technical components. Attendees should have intermediate skills in: Object Oriented Programming (Apex or Java) Full-Stack Development (VisualForce, JavaScript, CSS and REST APIs, JSON, Handlebars, and jQuery) Salesforce Administration (Sharing Rules, Process Builder, and Object Relationships)This class is designed for individuals responsible for implementing the technical components of a new B2B Commerce Cloud storefront. You should have some experience with the following: Object-oriented programming (Apex or Java) Full-stack development (Visualforce, JavaScript, CSS and REST APIs, JSON, Handlebars, and jQuery) Salesforce Administration (Sharing Rules, Process Builder, and Object Relationships) Overview Identify where and what events require code extension. Effectively navigate and configure in B2B Commerce on Classic Admin. Implement UI, Logic Class, and Service Class Overrides along with Subscriber Code Integration. Create your own B2B Commerce on Classic solution and troubleshoot problem areas during the development cycle. Take the next step toward a B2B Commerce Developer Accreditation. Explore the Salesforce B2B Commerce platform on Classic and discover how and when to extend your events with code. In this 2-day class, our B2B Commerce Cloud experts will walk you through how to use code to customize the UI and extend functionality in your B2B Commerce Cloud on Classic storefront so you can deliver a buyer experience that satisfies your organization?s unique requirements. TECHNICAL OVERVIEW * Review Key Terms * Understand B2B Commerce on Classic Architecture and Technology Stack * Take a Tour of the UI * Understand B2C Commerce Cloud on Classic Admin Configuration vs. Code Extension STOREFRONT OVERVIEW * Implement B2B Commerce on Classic * Create a Storefront * Load Data * Enable Buyers USER INTERFACE * Review UI Best Practices * Familiarize Yourself with Key Terms * Explore UI Themes * Customize UI Layouts * Use Subscriber Templates * Use Page Includes * Manage Subscriber Pages EXTENSIONS * Override Handlebars * Extend My Account * Extend B2B Commerce Checkout Flow * Explore Global JavaScript Functions * Understand B2B Commerce Event Handling * Explore Handlebars Functions * Explore Localization Functions * Extend Utility Functions and Objects * Extend Global Extension Points CORE CAPABILITIES * Handle Cases Using Process Builder * Configure Payment Types

Designed for professional B2B salespeople to develop a modern approach to winning business

Designed for professional B2B salespeople to develop a modern approach to winning business

Designed for professional B2B salespeople to develop a modern approach to winning business

Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines

Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal

Duration 5 Days 30 CPD hours This course is intended for Consultants, Support, System Administrators Overview Upon completion of the course, students will be able to: Run a business process. Create a business process using the Graphical Process Modeler. Explain how to create a service configuration. Explain how to track an executable business process. Discuss the basics of Sterling B2B Integrator. This course teaches students techniques, tools, and recommended practices that can be used to run a business process, create a business process using the Graphical Process Modeler, explain how to create a service configuration, explain how to track an executable business process, and discuss the basics of Sterling B2B Integrator through a combination of lecture and hands-on labs. ABOUT IBM STERLING B2B INTEGRATOR * High level overview of the Admin Console with an exercise to start the application XML AND XPATH BASICS * Review the basics of XML and XPath which is heavily used in the application BASIC BUSINESS PROCESS CONCEPTS * Reviewing what XML and XPath components are used to build business processes * Reviewing how to manually execute a business process within the application TRACKING AND TROUBLESHOOTING BUSINESS PROCESSES * Exercises to demonstrate how to work with business process instances GRAPHICAL PROCESS MODELER (GPM) * Overview of the Graphical Process Modeler * Exercises to walk through the development of a business process in the GPM * Exercises for checking in, executing, and modifying business processes INTRODUCTION TO SERVICE MANAGEMENT * Several exercises showcasing specific services/adapters and other functionality BEST PRACTICES * Covers specific business process development methods that are best practice MAPPING * Introduction to the Map Editor and Standards * Exercises to build and use an XML Encoder Map TYPING MAP * Exercises to build and use a Typing Map CASE STUDY * Exercise to build an end-to-end solution using what was learned in previous exercises TRACKING SYSTEM HEALTH * Review of archiving, migrating, and deleting business processes ADDITIONAL COURSE DETAILS: Nexus Humans IBM Sterling B2B Integrator Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the IBM Sterling B2B Integrator Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.