25 Assertiveness courses

OVERVIEW This one day course will provide guidance on how to become more assertive and build self-confidence, which in-turn will help your attendees to achieve greater work effectiveness and productivity, whilst putting them in control of their daily activities and making them more able to overcome stressful work and life situations. DESCRIPTION Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions. Topics covered: * What is Assertiveness? – A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants. * My Assertiveness Goals – A chance for the participants to review what they want to get out of the session and where they would like to end up with regard to their approach to assertiveness. * How Assertiveness Works – A look at human reactions and the reasoning behind them culminating in an activity that looks at the participants own observations in relation to assertive behaviour. * My Assertive Rights – A review of the rights we have as individuals followed by a commitment to the rights by the participants. * Taking a Positive Approach – Looking at key methodology, including: – Giving and Receiving Compliments A review of typical responses to compliments and their negative consequences, followed by an opportunity to develop new, positive responses. – Improving Self-Esteem An in-depth review of each individual’s positive aspects. – New Challenges A set of challenges to take participants out of their comfort-zone and into the realm of possibilities. – Effective Communication A look at what makes effective communication, with some modelling of behaviours. * Approaching Assertiveness – A look at the four cornerstones of being assertive with an opportunity to practice these behaviours. * The Words You Use – Understanding the key areas of effective communication. Covering the areas of; Disclosing Your Feelings, Being Clear, Being Persistent, Empathising and Working Towards a Wise Outcome. * Preparing to Be Assertive – A chance to understand and practice a set process of ‘scripting’ in order to develop an effective and natural approach to assertive interactions. * Assertive Review – An activity that solidifies the reasoning behind wanting to become assertive, whilst demonstrating that it is not an unachievable outcome. WHO SHOULD ATTEND Anyone that needs to develop their assertiveness skills and improve communication with others REQUIREMENTS FOR ATTENDEES None.

Assertiveness & Personal Effectiveness - 1 day training course delivered in Nottingham To provide tools and techniques to enable delegates to evaluate and adjust their behaviours to appear more assertive in their discussions with others including colleagues, customers and other stakeholders.

For anyone who wants to develop more productive working relationships with colleagues and clients.

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training.  Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required. OBJECTIVES  The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings.  By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours. CONTENT WHAT IS INFLUENCING AND ASSERTIVENESS? * Sources of power * Influencing skills and choosing the right approach * When to be assertive and alternative behaviours ASSERTIVE BEHAVIOUR * Behavioural styles and their impact on working relationships * Identifying different behaviour types; assertive, aggressive, passive * Building confidence and negotiating a win/win result DEVELOPING SKILLS * Communication skills – the language of influence and communication dynamics * Different influencing techniques and when to use them * The art of saying ‘No’ - having the confidence to challenge * Receiving criticism assertively and assertiveness behaviour analysis * The language of assertion * Meeting skills * Giving and receiving feedback * Dealing with confrontation, aggression and challenges in a confident manner PRACTICAL EXERCISES AND ACTION PLANNING * Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

For anyone wishing to improve their time management at work.

Experience transformative relationship counselling tailored specifically for singles with our exceptional package: “Relationship Counselling for Singles with Miss Date Doctor.” Discover the power of self-discovery, personal growth, and fostering healthy connections under the expert guidance of Miss Date Doctor, a renowned relationship coach. In this comprehensive package, you’ll embark on a journey of self-exploration and gain invaluable insights to enhance your dating life and prepare yourself for meaningful relationships. Our specialized approach focuses on addressing the unique challenges faced by singles in their pursuit of love and companionship. Here’s what our “Relationship Counselling for Singles with Miss Date Doctor” package Self-Discovery and Relationship Readiness Assessment: Gain a deep understanding of yourself, your values, and your relationship goals. Explore topics like self-reflection, self-awareness, and relationship readiness to align your desires with your personal growth journey. Building Confidence and Self-Esteem: Boost your confidence and develop a positive self-image. Discover strategies for overcoming insecurities and self-doubt while embracing your unique qualities. Learn and gain insight on “self-confidence exercises,” “building self-esteem,” and “self-empowerment techniques.” Effective Communication Skills: Master the art of communication to establish meaningful connections. Learn active listening techniques, assertiveness, and non-verbal communication skills. In depth coaching on the following areas “effective conversation skills,” “empathetic listening,” and “non-verbal cues in dating.” Understanding Relationship Patterns: Uncover patterns that may be hindering your dating success. Gain insights into attachment styles, relationship dynamics, and common pitfalls in dating. Explore related topics like “attachment theory,” “relationship patterns,” and “identifying toxic relationships.” Overcoming Dating Challenges: Tackle common dating obstacles with resilience and grace. Learn how to navigate rejection, deal with online dating fatigue, and manage expectations. We also teach you how to be better at “handling dating rejection,” “managing online dating burnout,” and “maintaining realistic dating expectations.” Developing Healthy Boundaries: Establish clear boundaries to protect your emotional well-being. Understand the importance of self-care, setting limits, and maintaining a healthy work-life-dating balance. Explore the following areas such as “self-care practices,” “boundary-setting in relationships,” and “maintaining work-life balance.” With our “Relationship Counselling for Singles with Miss Date Doctor” package, you’ll gain the tools and guidance necessary to navigate the dating world with confidence, authenticity, and a deeper understanding of yourself and your desires. Invest in your personal growth, enhance your dating experiences, and set the foundation for fulfilling relationships. Enroll in our transformative “Relationship Counselling for Singles with Miss Date Doctor” package today and embark on a journey toward lasting love and happiness. 3 sessions x 1 hour https://relationshipsmdd.com/product/relationship-counselling-for-singles-package/ [https://relationshipsmdd.com/product/relationship-counselling-for-singles-package/]

Individuals with great leadership skills empower teams to achieve their full potential, make decisions, and stategise well to help organisations thrive. This course provides the knowledge and skills to help you hone your leadership skills.

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

You can handle the tough stuff with the help of this comprehensive, interactive and thought-provoking course. Our trainers are experienced managers who will guide and support you through the intricacies of people and personal management. The key responsibilities of the manager A manager’s impact on the business and its staff Being a role model Communicating with confidence Questioning skills Managing hybrid teams Assertiveness techniques Managing team performance with ease Giving great feedback Prioritising like a winner Time management techniques Delegating effectively