2670 ARC courses

LOOKING FOR: YA, NA, ADULT FICTION Helen Lane is a Junior Agent at The Booker Albert Literary Agency. She is also an editor and a writer of Adult Fantasy and Horror. She has a BSc in Environmental Science from the University of East Anglia and a postgrad qualification in Acoustics. She is passionate about books and has spent the last decade working with manuscripts. She lives in London with her family and the world’s naughtiest cocker spaniel. Helen represents Adult Fantasy, Sci Fi, Horror, Paranormal Romance, LGBTQ+ Romance, Action & Adventure & Thrillers. She also represents YA Fantasy. She is slightly obsessed with monster stories (especially if they have giant sharks or squids). And stories set in extreme environments such as the arctic, jungle, caves, ocean, and mountains. She DOES NOT want to read about affairs or abuse in any genre. (My husband likes me to add here that this is nothing to do with him, I just don't like sad stories). Her favourite authors are Mira Grant, Greig Beck, James Rollins, Matthew Reilly, Jennifer L. Armentrout, Darcy Coates, Patricia Briggs & Kelley Armstrong. To make querying more accessible she does not require personalisation in the letter, comparison titles or a synopsis. But if you have them already, please include them. Follow Helen on social media: @HFLane_writing [https://twitter.com/HFLane_writing] Helen would like you to submit a covering letter, 1 page synopsis and first three chapters (Max 5,000 words) of your manuscript in a single word document. (In addition to the paid sessions, Helen is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk [agent121@iaminprint.co.uk] to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 20 May 2024

Duration 5 Days 30 CPD hours This course is intended for This course is designed for anyone seeking CCNA certification. The course also provides foundational knowledge for all support technicians involved in the basic installation, operation, and verification of Cisco networks. The job roles best suited to the material in this course are: Entry-level network engineer Network administrator Network support technician Help desk technician Overview This course will help you: Learn the knowledge and skills to install, configure, and operate a small- to medium-sized network Gain a foundation in the essentials of networking, security, and automation Earn 30 CE credits toward recertification The Implementing and Administering Cisco Solutions (CCNA) v2.0 course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking. This course helps you prepare to take the 200-301 Cisco© Certified Network Associate (CCNA©) exam. By passing this one exam, you earn the CCNA certification. This course also earns you 30 Continuing Education (CE) credits towards recertification. COURSE OUTLINE * Exploring the Functions of Networking ? Lecture * Introducing the Host-to-Host Communications Model ? Lecture * Operating Cisco IOS Software ? Lecture * Introducing LANs ? Lecture * Exploring the TCP/IP Link Layer ? Lecture * Starting a Switch ? Lecture * Introducing the TCP/IP Internet Layer, IPv4 Addressing, and Subnets ? Lecture * Explaining the TCP/IP Transport Layer and Application Layer ? Lecture * Exploring the Functions of Routing ? Lecture * Configuring a Cisco Router ? Lecture * Exploring the Packet Delivery Process ? Lecture * Troubleshooting a Simple Network ? Lecture * Introducing Basic IPv6 ? Lecture * Configuring Static Routing ? Lecture * Implementing VLANs and Trunks ? Lecture * Routing Between VLANs ? Lecture * Introducing OSPF ? Lecture * Building Redundant Switched Topologies ? Self-study * Improving Redundant Switched Topologies with EtherChannel ? Lecture * Exploring Layer 3 Redundancy ? Self-study * Introducing WAN Technologies ? Self-study * Explaining Basics of ACL ? Lecture * Enabling Internet Connectivity ? Lecture * Introducing QoS ? Self-study * Explaining Wireless Fundamentals ? Self-study * Introducing Architectures and Virtualization ? Self-study * Explaining the Evolution of Intelligent Networks ? Lecture * Introducing System Monitoring ? Lecture * Managing Cisco Devices ? Lecture * Examining the Security Threat Landscape ? Self-study ADDITIONAL COURSE DETAILS: Nexus Humans Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications. Overview Describe the features Configuration Manager and Intune include, and explain how you can use these features to manage PCs and mobile devices in an enterprise environment. Analyze data by using queries and reports. Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Intune. Deploy and manage the Configuration Manager client. Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering. Identify and configure the most appropriate method to distribute and manage content used for deployments. Distribute, deploy, and monitor applications for managed users and systems. Maintain software updates for PCs that Configuration Manager manages. Implement Endpoint Protection for managed PCs. Configure an operating-system deployment strategy by using Configuration Manager. Manage and maintain a Configuration Manager site. This five-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize Endpoint Protection, manage compliance, and create management queries and reports. Although this course and the associated labs are written for Microsoft Endpoint Configuration Manager and Windows 11, the skills taught will also be backwards compatible with previous editions of System Center Configuration Manager and Windows 10. Prerequisites Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing. Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management. Installation, configuration, and troubleshooting for Windows-based personal computers. Basic concepts of public key infrastructure (PKI) security. Basic understanding of scripting and Windows PowerShell syntax. Basic understanding of Windows Server roles and services. Basic understanding of the configuration options for iOS and Android Mobile device platforms. 1 - MANAGING COMPUTERS AND MOBILE DEVICES IN THE ENTERPRISE * Overview of systems management by using enterprise management solutions * Overview of the Configuration Manager architecture * Overview of the Configuration Manager administrative tools * Tools for monitoring and troubleshooting a Configuration Manager site 2 - ANALYZING DATA USING QUERIES, REPORTS, AND CMPIVOT * Introduction to queries * Configuring SQL Server Reporting Services * Analyzing the real-time state of a device by using CMPivot 3 - PREPARING THE CONFIGURATION MANAGER MANAGEMENT INFRASTRUCTURE * Configuring site boundaries and boundary groups * Configuring resource discovery * Organizing resources using device and user collections 4 - DEPLOYING AND MANAGING THE CONFIGURATION MANAGER CLIENT * Overview of the Configuration Manager client * Deploying the Configuration Manager client * Configuring and monitoring client status * Managing client settings and performing management operations 5 - MANAGING INVENTORY FOR PCS AND APPLICATIONS * Overview of inventory collection * Configuring hardware and software inventory * Managing inventory collection * Configuring software metering * Configuring and managing Asset Intelligence 6 - DISTRIBUTING AND MANAGING CONTENT USED FOR DEPLOYMENTS * Preparing the infrastructure for content management * Distributing and managing content on distribution points 7 - DEPLOYING AND MANAGING APPLICATIONS * Overview of application management * Creating applications * Deploying applications * Managing applications * Deploying and managing Windows apps 8 - MAINTAINING SOFTWARE UPDATES FOR MANAGED PCS * The software updates process * Preparing a Configuration Manager site for software updates * Managing software updates * Configuring automatic deployment rules * Monitoring and troubleshooting software updates * Enabling third-party updates 9 - IMPLEMENTING DEFENDER PROTECTION FOR MANAGED PCS * Overview of Endpoint Protection in Configuration Manager * Configuring, deploying, and monitoring Endpoint Protection policies * Configuring and deploying advanced threat policies 10 - MANAGING COMPLIANCE AND SECURE DATA ACCESS * Overview of Compliance Settings * Configuring compliance settings * Viewing compliance results * Managing resource and data access 11 - MANAGING OPERATING SYSTEM DEPLOYMENT * An overview of operating system deployment * Preparing a site for operating system deployment * Deploying an operating system * Managing Windows as a service 12 - MANAGING AND MAINTAINING A CONFIGURATION MANAGER SITE * Configuring role-based administration * Configuring Remote Tools * Overview of Configuration Manager site maintenance and Management Insights * Backing up and recovering a Configuration Manager site * Updating the Configuration Manager infrastructure 13 - WHAT?S NEW IN MICROSOFT ENDPOINT CONFIGURATION MANAGER * Whats new in Microsoft Endpoint Manager covering each semi annual release ADDITIONAL COURSE DETAILS: Nexus Humans 55348: Administering Microsoft Endpoint Configuration Manager training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55348: Administering Microsoft Endpoint Configuration Manager course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for IT Professionals who are already experienced in general Windows Server, Windows client, Azure, and Microsoft 365 administration, and who want to learn more about using Windows PowerShell for administration. No prior experience with any version of PowerShell or any scripting language is assumed. This course is also suitable for IT Professionals already experienced in server administration, including Microsoft Exchange Server, Microsoft SharePoint Server, and Microsoft SQL Server. This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches. Prerequisites Before attending this course, students must have: * -Experience with Windows networking technologies and implementation. * - Experience with Windows Server administration, maintenance, and troubleshooting. 1 - REVIEW WINDOWS POWERSHELL * Learn about Windows PowerShell * Get familiar with Windows PowerShell applications * Identify factors to install and use Windows PowerShell * Configure the Windows PowerShell console * Configure the Windows PowerShell Integrated Scripting Environment (ISE) * Use Visual Studio Code with PowerShell 2 - UNDERSTAND THE COMMAND SYNTAX IN WINDOWS POWERSHELL * Discover the structure of PowerShell cmdlets * Discover the parameters for using PowerShell cmdlets * Review the tab completion feature in PowerShell * Display the About files content in PowerShell 3 - FIND COMMANDS AND GET-HELP IN WINDOWS POWERSHELL * Define modules in PowerShell * Find cmdlets in PowerShell * Use command aliases in PowerShell * Use Show-Command and Get-Help in PowerShell * Interpret the help file contents and update the local help content in PowerShell 4 - MANAGE ACTIVE DIRECTORY DOMAIN SERVICES USING POWERSHELL CMDLETS * Manage user accounts in PowerShell * Manage groups and group memberships in PowerShell * Manage computer accounts in PowerShell * Manage organizational units and Active Directory objects in PowerShell 5 - MANAGE NETWORK SERVICE SETTINGS FOR WINDOWS DEVICES USING POWERSHELL CMDLETS * Manage IP addresses in PowerShell * Manage IP routing in PowerShell * Manage DNS clients in PowerShell * Manage Windows Firewall settings in PowerShell 6 - MANAGE WINDOWS SERVER SETTINGS USING POWERSHELL CMDLETS * Automate management tasks using the Group Policy management cmdlets * Manage server roles and services using PowerShell cmdlets * Manage Hyper-V Virtual Machines using PowerShell cmdlets * Manage Internet Information Services using PowerShell cmdlets 7 - MANAGE SETTINGS FOR A LOCAL WINDOWS MACHINE USING POWERSHELL CMDLETS * Manage Windows 10 using PowerShell * Manage permissions with PowerShell 8 - UNDERSTAND THE WINDOWS POWERSHELL PIPELINE * Review Windows PowerShell pipeline and its output * Discover object members in PowerShell * Control the formatting of pipeline output 9 - SELECT, SORT, AND MEASURE OBJECTS USING THE PIPELINE * Sort and group objects by property in the pipeline * Measure objects in the pipeline * Select a set of objects in the pipeline * Select object properties in the pipeline * Create and format calculated properties in the pipeline 10 - FILTER OBJECTS OUT OF THE PIPELINE * Learn about the comparison operators in PowerShell * Review basic filter syntax in the pipeline * Review advanced filter syntax in the pipeline * Optimize the filter performance in the pipeline 11 - ENUMERATE OBJECTS IN THE PIPELINE * Learn about enumerations in the pipeline * Review basic syntax to enumerate objects in the pipeline * Review advanced syntax to enumerate objects in the pipeline 12 - SEND AND PASS DATA AS OUTPUT FROM THE PIPELINE * Write pipeline data to a file * Convert pipeline objects to other forms of data representation in PowerShell * Control additional output options in PowerShell 13 - PASS PIPELINE OBJECTS * Pipeline parameter binding * Identify ByValue parameters * Pass data by using ByValue * Pass data by using ByPropertyName * Identify ByPropertyName parameters * Use manual parameters to override the pipeline * Use parenthetical commands * Expand property values 14 - CONNECT WITH DATA STORES USING POWERSHELL PROVIDERS * Define Windows PowerShell providers * Review the built-in providers in PowerShell * Access provider help in PowerShell 15 - USE POWERSHELL DRIVES IN POWERSHELL * Explain PowerShell drives in PowerShell * Use PowerShell drive cmdlets in PowerShell * Manage the file system in PowerShell * Manage the registry in PowerShell * Work with certificates in PowerShell * Work with other PowerShell drives in PowerShell 16 - REVIEW CIM AND WMI * Review architecture of CIM and WMI * Review repositories in CIM and WMI * Locate online class documentation by using CIM and WMI cmdlets 17 - QUERY CONFIGURATION INFORMATION BY USING CIM AND WMI * List local repository namespaces and classes by using CIM and WMI * Query instances by using commands and WMI Query Language * Connect to remote computers by using CIM and WMI cmdlets * Query repository classes from remote computers by using CIMSession objects 18 - QUERY AND MANIPULATE REPOSITORY OBJECTS BY USING CIM AND WMI METHODS * Discover methods of repository objects by using CIM and WMI * Locate class methods and documentation by using CIM and WMI * Invoke methods of repository objects by using CIM and WMI 19 - MANAGE VARIABLES IN WINDOWS POWERSHELL SCRIPTS * Define variables in Windows PowerShell scripts * Create variable names in Windows PowerShell scripts * Assign values and types to variables in Windows PowerShell scripts * Identify the methods and properties of variables in Windows PowerShell scripts * Use string variables and methods in Windows PowerShell scripts * Use date variables and methods in Windows PowerShell scripts 20 - WORK WITH ARRAYS AND HASH TABLES IN WINDOWS POWERSHELL SCRIPTS * Define an array in Windows PowerShell scripts * Work with array lists in Windows PowerShell scripts * Define hash tables in Windows PowerShell Scripts * Work with hash tables in Windows PowerShell scripts 21 - CREATE AND RUN SCRIPTS BY USING WINDOWS POWERSHELL * Review Windows PowerShell scripts * Modify scripts in the PowerShell Gallery * Create scripts using Windows PowerShell * Review the PowerShellGet module in Windows PowerShell * Run scripts and set the execution policy in Windows PowerShell * Review Windows PowerShell and AppLocker * Sign the scripts digitally in Windows PowerShell 22 - WORK WITH SCRIPTING CONSTRUCTS IN WINDOWS POWERSHELL * Review and use the ForEach loop in Windows PowerShell scripts * Review and use the If construct in Windows PowerShell scripts * Review and use the Switch construct in Windows PowerShell scripts * Review the For construct in Windows PowerShell scripts * Review other loop constructs in Windows PowerShell scripts * Review Break and Continue in Windows PowerShell scripts 23 - IMPORT DATA IN DIFFERENT FORMATS FOR USE IN SCRIPTS BY USING WINDOWS POWERSHELL CMDLETS * Use the Get-Content command in Windows PowerShell scripts * Use the Import-Csv cmdlet in Windows PowerShell scripts * Use the Import-Clixml cmdlet in Windows PowerShell scripts * Use the ConvertFrom-Json cmdlet in Windows PowerShell scripts 24 - USE METHODS TO ACCEPT USER INPUTS IN WINDOWS POWERSHELL SCRIPTS * Identify values that might change in Windows PowerShell scripts * Use the Read-Host cmdlet in Windows PowerShell scripts * Use the Get-Credential cmdlet in Windows PowerShell scripts * Use the Out-GridView cmdlet in Windows PowerShell scripts * Pass parameters to a Windows PowerShell script 25 - TROUBLESHOOT SCRIPTS AND HANDLE ERRORS IN WINDOWS POWERSHELL * Interpret error messages generated for Windows PowerShell commands * Add output to Windows PowerShell scripts * Use breakpoints in Windows PowerShell scripts * Interpret error actions for Windows PowerShell commands 26 - USE FUNCTIONS AND MODULES IN WINDOWS POWERSHELL SCRIPTS * Review functions in Windows PowerShell scripts * Use variable scope in Windows PowerShell scripts * Create modules in Windows PowerShell scripts * Use the dot sourcing feature in Windows PowerShell 27 - MANAGE SINGLE AND MULTIPLE COMPUTERS BY USING WINDOWS POWERSHELL REMOTING * Review the remoting feature of Windows PowerShell * Compare remoting with remote connectivity * Review the remoting security feature of Windows PowerShell * Enable remoting by using Windows PowerShell * Use one-to-one remoting by using Windows PowerShell * Use one-to-many remoting by using Windows PowerShell * Compare remoting output with local output 28 - USE ADVANCED WINDOWS POWERSHELL REMOTING TECHNIQUES * Review common remoting techniques of Windows PowerShell * Send parameters to remote computers in Windows PowerShell * Set access protection to variables, aliases, and functions by using the scope modifier * Enable multi-hop remoting in Windows PowerShell 29 - MANAGE PERSISTENT CONNECTIONS TO REMOTE COMPUTERS BY USING WINDOWS POWERSHELL SESSIONS * Review persistent connections in Windows PowerShell * Create and manage persistent PSSessions by using Windows PowerShell * Disconnect PSSessions by using Windows PowerShell * Review the feature of implicit remoting in Windows PowerShell 30 - REVIEW AZURE POWERSHELL MODULE * Review Azure PowerShell * Review the benefits of the Azure PowerShell module * Install the Azure PowerShell module * Migrate Azure PowerShell from AzureRM to Azure * Review Microsoft Azure Active Directory module for Windows PowerShell and Azure Active Directory PowerShell for Graph modules 31 - REVIEW THE FEATURES AND TOOLS FOR AZURE CLOUD SHELL * Review the characteristics of Azure Cloud Shell * Review the features and tools of Azure Cloud Shell * Configure and experiment with Azure Cloud Shell 32 - MANAGE AZURE RESOURCES WITH WINDOWS POWERSHELL * Create a new Azure virtual machine by using Windows PowerShell commands * Manage Azure virtual machines by using Windows PowerShell commands * Manage Azure related storage by using Azure PowerShell * Manage Azure subscriptions by using Azure PowerShell 33 - MANAGE USERS, GROUPS, AND LICENSES IN MICROSOFT ENTRA ID BY USING WINDOWS POWERSHELL * Review benefits to manage Microsoft 365 services by using Windows PowerShell * Connect to the Microsoft 365 tenant by using Windows PowerShell * Manage users in Microsoft 365 by using Windows PowerShell * Manage groups in Microsoft 365 by using Windows PowerShell * Manage roles in Microsoft 365 by using Windows PowerShell * Manage licenses in Microsoft 365 by using Windows PowerShell 34 - MANAGE EXCHANGE ONLINE BY USING WINDOWS POWERSHELL * Connect to Exchange Online by using Windows PowerShell * Manage mailboxes in Exchange Online by using Windows PowerShell * Manage resources in Exchange Online by using Windows PowerShell * Manage admin roles in Exchange Online by using Windows PowerShell 35 - MANAGE SHAREPOINT ONLINE BY USING WINDOWS POWERSHELL * Install and connect to SharePoint Online Management Shell by using Windows PowerShell * Manage SharePoint Online users and groups by using Windows PowerShell * Manage SharePoint sites by using Windows PowerShell * Manage SharePoint Online external user sharing by using Windows PowerShell 36 - MANAGE MICROSOFT TEAMS BY USING WINDOWS POWERSHELL * Review Microsoft Teams PowerShell module * Install the Microsoft Teams PowerShell module * Manage teams with Microsoft Teams PowerShell module 37 - CREATE AND MANAGE BACKGROUND JOBS USING WINDOWS POWERSHELL * Define the types of background jobs in Windows PowerShell * Start remote jobs and CIM/WMI jobs in Windows PowerShell * Monitor jobs in Windows PowerShell * Retrieve results for running jobs in Windows PowerShell 38 - CREATE AND MANAGE SCHEDULED JOBS USING WINDOWS POWERSHELL * Create and run Windows PowerShell scripts as scheduled tasks * Define scheduled jobs in Windows PowerShell * Create job option and job trigger objects in Windows PowerShell * Create and register a scheduled job in Windows PowerShell * Retrieve the results from a scheduled job in Windows PowerShell

Duration 4 Days 24 CPD hours This course is intended for Students in this course are interested in designing and implementing DevOps processes or in passing the Microsoft Azure DevOps Solutions certification exam. This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms Prerequisites Successful learners will have prior knowledge and understanding of: * Cloud computing concepts, including an understanding of PaaS, SaaS, and IaaS implementations. * Both Azure administration and Azure development with proven expertise in at least one of these areas. * Version control, Agile software development, and core software development principles. It would be helpful to have experience in an organization that delivers software. * AZ-104T00 - Microsoft Azure Administrator * AZ-204T00: Developing Solutions for Microsoft Azure 1 - INTRODUCTION TO DEVOPS * What is DevOps? * Explore the DevOps journey * Identify transformation teams * Explore shared goals and define timelines 2 - CHOOSE THE RIGHT PROJECT * Explore greenfield and brownfield projects * Decide when to use greenfield and brownfield projects * Decide when to use systems of record versus systems of engagement * Identify groups to minimize initial resistance * Identify project metrics and key performance indicators (KPIs) 3 - DESCRIBE TEAM STRUCTURES * Explore agile development practices * Explore principles of agile development * Define organization structure for agile practices * Explore ideal DevOps team members * Enable in-team and cross-team collaboration * Select tools and processes for agile practices 4 - CHOOSE THE DEVOPS TOOLS * What is Azure DevOps? * What is GitHub? * Explore an authorization and access strategy * Migrate or integrate existing work management tools * Migrate or integrate existing test management tools * Design a license management strategy 5 - PLAN AGILE WITH GITHUB PROJECTS AND AZURE BOARDS * Link GitHub to Azure Boards * Configure GitHub Projects * Manage work with GitHub Project boards * Customize Project views * Collaborate using team discussions * Agile Plan and Portfolio Management with Azure Boards 6 - INTRODUCTION TO SOURCE CONTROL * Explore DevOps foundational practices * What is source control? * Explore benefits of source control * Explore best practices for source control 7 - DESCRIBE TYPES OF SOURCE CONTROL SYSTEMS * Understand centralized source control * Understand distributed source control * Explore Git and Team Foundation Version Control * Examine and choose Git * Understand objections to using Git * Describe working with Git locally 8 - WORK WITH AZURE REPOS AND GITHUB * Migrate from TFVC to Git * Use GIT-TFS * Develop online with GitHub Codespaces 9 - STRUCTURE YOUR GIT REPO * Explore monorepo versus multiple repos * Implement a change log 10 - MANAGE GIT BRANCHES AND WORKFLOWS * Explore branch workflow types * Explore feature branch workflow * Explore Git branch model for continuous delivery * Explore GitHub flow * Explore fork workflow * Version Control with Git in Azure Repos 11 - COLLABORATE WITH PULL REQUESTS IN AZURE REPOS * Collaborate with pull requests * Examine GitHub mobile for pull request approvals 12 - IDENTIFY TECHNICAL DEBT * Examine code quality * Examine complexity and quality metrics * Measure and manage technical debt * Integrate other code quality tools * Plan effective code reviews 13 - EXPLORE GIT HOOKS * Implement Git hooks 14 - PLAN FOSTER INNER SOURCE * Explore foster inner source * Implement the fork workflow * Describe inner source with forks 15 - MANAGE GIT REPOSITORIES * Work with large repositories * Purge repository data * Manage releases with GitHub Repos * Automate release notes with GitHub 16 - EXPLORE AZURE PIPELINES * Explore the concept of pipelines in DevOps * Describe Azure Pipelines * Understand Azure Pipelines key terms 17 - MANAGE AZURE PIPELINE AGENTS AND POOLS * Choose between Microsoft-hosted versus self-hosted agents * Explore job types * Explore predefined agent pool * Understand typical situations for agent pools * Communicate with Azure Pipelines * Communicate to deploy to target servers * Examine other considerations * Describe security of agent pools * Configure agent pools and understanding pipeline styles 18 - DESCRIBE PIPELINES AND CONCURRENCY * Understand parallel jobs * Estimate parallel jobs * Describe Azure Pipelines and open-source projects * Explore Azure Pipelines and Visual Designer * Describe Azure Pipelines and YAML 19 - EXPLORE CONTINUOUS INTEGRATION * Learn the four pillars of continuous integration * Explore benefits of continuous integration * Describe build properties * Enable Continuous Integration with Azure Pipelines 20 - IMPLEMENT A PIPELINE STRATEGY * Configure agent demands * Implement multi-agent builds * Explore source control types supported by Azure Pipelines 21 - INTEGRATE WITH AZURE PIPELINES * Describe the anatomy of a pipeline * Understand the pipeline structure * Detail templates * Explore YAML resources * Use multiple repositories in your pipeline 22 - INTRODUCTION TO GITHUB ACTIONS * What are Actions? * Explore Actions flow * Understand workflows * Describe standard workflow syntax elements * Explore events * Explore jobs * Explore runners * Examine release and test an action 23 - LEARN CONTINUOUS INTEGRATION WITH GITHUB ACTIONS * Describe continuous integration with actions * Examine environment variables * Share artifacts between jobs * Examine Workflow badges * Describe best practices for creating actions * Mark releases with Git tags * Create encrypted secrets * Use secrets in a workflow * Implement GitHub Actions for CI/CD 24 - DESIGN A CONTAINER BUILD STRATEGY * Examine structure of containers * Work with Docker containers * Understand Dockerfile core concepts * Examine multi-stage dockerfiles * Examine considerations for multiple stage builds * Explore Azure container-related services * Deploy Docker containers to Azure App Service web apps 25 - INTRODUCTION TO CONTINUOUS DELIVERY * Explore traditional IT development cycle * What is continuous delivery? * Move to continuous delivery * Understand releases and deployments * Understand release process versus release 26 - CREATE A RELEASE PIPELINE * Describe Azure DevOps release pipeline capabilities * Explore release pipelines * Explore artifact sources * Choose the appropriate artifact source * Examine considerations for deployment to stages * Explore build and release tasks * Explore custom build and release tasks * Explore release jobs * Configure Pipelines as Code with YAML 27 - EXPLORE RELEASE RECOMMENDATIONS * Understand the delivery cadence and three types of triggers * Explore release approvals * Explore release gates * Use release gates to protect quality * Control Deployments using Release Gates 28 - PROVISION AND TEST ENVIRONMENTS * Provision and configure target environments * Configure automated integration and functional test automation * Understand Shift-left * Set up and run availability tests * Explore Azure Load Testing * Set up and run functional tests 29 - MANAGE AND MODULARIZE TASKS AND TEMPLATES * Examine task groups * Explore variables in release pipelines * Understand variable groups 30 - AUTOMATE INSPECTION OF HEALTH * Automate inspection of health * Explore events and notifications * Explore service hooks * Configure Azure DevOps notifications * Configure GitHub notifications * Explore how to measure quality of your release process * Examine release notes and documentation * Examine considerations for choosing release management tools * Explore common release management tools 31 - INTRODUCTION TO DEPLOYMENT PATTERNS * Explore microservices architecture * Examine classical deployment patterns * Understand modern deployment patterns 32 - IMPLEMENT BLUE-GREEN DEPLOYMENT AND FEATURE TOGGLES * What is blue-green deployment? * Explore deployment slots * Describe feature toggle maintenance 33 - IMPLEMENT CANARY RELEASES AND DARK LAUNCHING * Explore canary releases * Examine Traffic Manager * Understand dark launching 34 - IMPLEMENT A/B TESTING AND PROGRESSIVE EXPOSURE DEPLOYMENT * What is A/B testing? * Explore CI-CD with deployment rings 35 - INTEGRATE WITH IDENTITY MANAGEMENT SYSTEMS * Integrate GitHub with single sign-on (SSO) * Explore service principals * Explore Managed Identity 36 - MANAGE APPLICATION CONFIGURATION DATA * Rethink application configuration data * Explore separation of concerns * Understand external configuration store patterns * Examine Key-value pairs * Examine App configuration feature management * Integrate Azure Key Vault with Azure Pipelines * Manage secrets, tokens and certificates * Examine DevOps inner and outer loop * Integrate Azure Key Vault with Azure DevOps * Enable Dynamic Configuration and Feature Flags 37 - EXPLORE INFRASTRUCTURE AS CODE AND CONFIGURATION MANAGEMENT * Explore environment deployment * Examine environment configuration * Understand imperative versus declarative configuration * Understand idempotent configuration 38 - CREATE AZURE RESOURCES USING AZURE RESOURCE MANAGER TEMPLATES * Why use Azure Resource Manager templates? * Explore template components * Manage dependencies * Modularize templates * Manage secrets in templates * Deployments using Azure Bicep templates 39 - CREATE AZURE RESOURCES BY USING AZURE CLI * What is Azure CLI? * Work with Azure CLI 40 - EXPLORE AZURE AUTOMATION WITH DEVOPS * Create automation accounts * What is a runbook? * Understand automation shared resources * Explore runbook gallery * Examine webhooks * Explore source control integration * Explore PowerShell workflows * Create a workflow * Examine checkpoint and parallel processing 41 - IMPLEMENT DESIRED STATE CONFIGURATION (DSC) * Understand configuration drift * Explore Desired State Configuration (DSC) * Explore Azure Automation State configuration (DSC) * Examine DSC configuration file * Explore hybrid management * Implement DSC and Linux Automation on Azure 42 - IMPLEMENT BICEP * What is Bicep? * Install Bicep * Understand Bicep file structure and syntax 43 - INTRODUCTION TO SECURE DEVOPS * Describe SQL injection attack * Understand DevSecOps * Explore Secure DevOps Pipeline * Explore key validation points * Explore continuous security validation * Understand threat modeling 44 - IMPLEMENT OPEN-SOURCE SOFTWARE * Explore how software is built * What is open-source software * Explore corporate concerns with open-source software components * Explore common open-source licenses * Examine license implications and ratings 45 - SOFTWARE COMPOSITION ANALYSIS * Inspect and validate code bases for compliance * Explore software composition analysis (SCA) * Integrate Mend with Azure Pipelines * Implement GitHub Dependabot alerts and security updates * Integrate software composition analysis checks into pipelines * Examine tools for assess package security and license rate * Interpret alerts from scanner tools * Implement security and compliance in an Azure Pipeline 46 - STATIC ANALYZERS * Explore SonarCloud * Explore CodeQL in GitHub * Manage technical debt with SonarCloud and Azure DevOps 47 - OWASP AND DYNAMIC ANALYZERS * Plan Implement OWASP Secure Coding Practices * Explore OWASP ZAP penetration test * Explore OWASP ZAP results and bugs 48 - SECURITY MONITORING AND GOVERNANCE * Implement pipeline security * Explore Microsoft Defender for Cloud * Examine Microsoft Defender for Cloud usage scenarios * Explore Azure Policy * Understand policies * Explore initiatives * Explore resource locks * Explore Azure Blueprints * Understand Microsoft Defender for Identity 49 - EXPLORE PACKAGE DEPENDENCIES * What is dependency management? * Describe elements of a dependency management strategy * Identify dependencies * Understand source and package componentization * Decompose your system * Scan your codebase for dependencies 50 - UNDERSTAND PACKAGE MANAGEMENT * Explore packages * Understand package feeds * Explore package feed managers * Explore common public package sources * Explore self-hosted and SaaS based package sources * Consume packages * Publish packages * Package management with Azure Artifacts 51 - MIGRATE CONSOLIDATING AND SECURE ARTIFACTS * Identify existing artifact repositories * Migrate and integrating artifact repositories * Secure access to package feeds * Examine roles * Examine permissions * Examine authentication 52 - IMPLEMENT A VERSIONING STRATEGY * Understand versioning of artifacts * Explore semantic versioning * Examine release views * Promote packages * Explore best practices for versioning 53 - INTRODUCTION TO GITHUB PACKAGES * Publish packages * Install a package * Delete and restore a package * Explore package access control and visibility 54 - IMPLEMENT TOOLS TO TRACK USAGE AND FLOW * Understand the inner loop * Explore Azure Monitor and Log Analytics * Examine Kusto Query Language (KQL) * Explore Application Insights * Implement Application Insights * Monitor application performance with Application Insights 55 - DEVELOP MONITOR AND STATUS DASHBOARDS * Explore Azure Dashboards * Examine view designer in Azure Monitor * Explore Azure Monitor workbooks * Explore Power BI * Build your own custom application 56 - SHARE KNOWLEDGE WITHIN TEAMS * Share acquired knowledge within development teams * Integrate with Azure Boards * Share team knowledge using Azure Project Wiki 57 - DESIGN PROCESSES TO AUTOMATE APPLICATION ANALYTICS * Explore rapid responses and augmented search * Integrate telemetry * Examine monitoring tools and technologies 58 - MANAGE ALERTS, BLAMELESS RETROSPECTIVES AND A JUST CULTURE * Examine when get a notification * Explore how to fix it * Explore smart detection notifications * Improve performance * Understand server response time degradation * Reduce meaningless and non-actionable alerts * Examine blameless retrospective * Develop a just culture

Duration 5 Days 30 CPD hours This course is intended for This course is designed for people who are seeking to launch a career in cybersecurity. Overview Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; Monitor and secure hybrid environments, including cloud, mobile, and IoT; Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; Identify, analyze, and respond to security events and incidents. CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and is the first security certification a candidate should earn. CompTIA Security+ establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. LESSON 1: SUMMARIZE FUNDAMENTAL SECURITY CONCEPTS * Security Concepts * Security Controls LESSON 2: COMPARE THREAT TYPES * Threat Actors * Attack Surfaces * Social Engineering LESSON 3: EXPLAIN CRYPTOGRAPHIC SOLUTIONS * Cryptographic Algorithms * Public Key Infrastructure * Cryptographic Solutions LESSON 4: IMPLEMENT IDENTITY AND ACCESS MANAGEMENT * Authentication * Authorization * Identity Management LESSON 5: SECURE ENTERPRISE NETWORK ARCHITECTURE * Enterprise Network Architecture * Network Security Appliances * Secure Communications LESSON 6: SECURE CLOUD NETWORK ARCHITECTURE * Cloud Infrastructure * Embedded Systems and Zero Trust Architecture LESSON 7: EXPLAIN RESILIENCY AND SITE SECURITY CONCEPTS * Asset Management * Redundancy Strategies * Physical Security LESSON 8: EXPLAIN VULNERABILITY MANAGEMENT * Device and OS Vulnerabilities * Application and Cloud Vulnerabilities * Vulnerability Identification Methods * Vulnerability Analysis and Remediation LESSON 9: EVALUATE NETWORK SECURITY CAPABILITIES * Network Security Baselines * Network Security Capability Enhancement LESSON 10: ASSESS ENDPOINT SECURITY CAPABILITIES * Implement Endpoint Security * Mobile Device Hardening LESSON 11: ENHANCE APPLICATION SECURITY CAPABILITIES * Application Protocol Security Baselines * Cloud and Web Application Security Concepts LESSON 12: EXPLAIN INCIDENT RESPONSE AND MONITORING CONCEPTS * Incident Response * Digital Forensics * Data Sources * Alerting and Monitoring Tools LESSON 13: ANALYZE INDICATORS OF MALICIOUS ACTIVITY * Malware Attack Indicators * Physical and Network Attack Indicators * Application Attack Indicators LESSON 14: SUMMARIZE SECURITY GOVERNANCE CONCEPTS * Policies, Standards, and Procedures * Change Management * Automation and Orchestration LESSON 15: EXPLAIN RISK MANAGEMENT PROCESSES * Risk Management Processes and Concepts * Vendor Management Concepts * Audits and Assessments LESSON 16: SUMMARIZE DATA PROTECTION AND COMPLIANCE CONCEPTS * Data Classification and Compliance * Personnel Policies ADDITIONAL COURSE DETAILS: Nexus Humans CompTIA Security Plus Certification (Exam SY0-601) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Security Plus Certification (Exam SY0-601) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and who has the responsibility to achieve and improve the availability and manageability of the data centre. Overview After completion of the course the participant will be able to:? Choose an optimum site for mission-critical data centre based on current and future needs? Describe all components that are important for high availability in a data centre and how to effectively setup the data centre? Name and apply the various industry standards? Describe the various technologies for UPS, fire suppression, cooling, monitoring systems, cabling standards, etc, and to select and apply them effectively to cost-efficiently enhance the high-availability of the data centre.? Review the electrical distribution system to avoid costly downtime? Enhance cooling capabilities and efficiency in the data centre by using existing and new techniques and technologies for the increased cooling requirements of the future? Design a highly reliable and scalable network architecture and learn how to ensure installers apply proper testing techniques? Create effective maintenance contracts with equipment suppliers ensuring the best return on investment? Setup effective data centre monitoring ensuring the right people get the right message? Ensure proper security measures, both procedural and technical, are established to safeguard your company's valuable information in the data centre The course will address how to setup and improve key aspects such as power, cooling, security, cabling, safety, etc., to ensure a high available data centre. It will also address key operations and maintenance aspects. THE DATA CENTRE, IT?S IMPORTANCE AND CAUSES FOR DOWNTIME DATA CENTRE STANDARDS AND BEST PRACTICES DATA CENTRE LOCATION, BUILDING AND CONSTRUCTION * Selecting appropriate sites and buildings and how to avoid pitfalls Various components of an effective data centre and supporting facilities setup RAISED FLOOR/SUSPENDED CEILING * Uniform, concentrated and rolling load definitions Applicable standards Raised Floor guidelines Signal Reference Grid, grounding of racks Disability act and regulations Suspended ceiling usage and requirements LIGHT * Standards Light fixture types and placement Emergency lighting, Emergency Power Supply (EPS) POWER INFRASTRUCTURE * Power infrastructure layout from generation to rack level ATS and STS systems Redundancy levels and techniques Three-phase and single-phase usage Power distribution options within the computer room Power cabling versus bus bar trunking Bonding versus grounding Common Mode Noise and isolation transformers Distribution boards, form factors and IP-protection grades Power quality guidelines Real power versus apparent power How to size and calculate load in the data centre Generators Static and dynamic UPS systems, selection criteria, how they operate and energy efficiency option Battery types, correct selection and testing Thermo-graphics ELECTRO MAGNETIC FIELDS * Electrical fields and magnetic fields definitions and units of measurements Sources of EMF Effects of EMF on human health and equipment (H)EMP Standards EMF shielding solutions EQUIPMENT RACKS * Rack standards, properties and selection criteria Security considerations Power rail/strip options COOLING INFRASTRUCTURE * Temperature and humidity recommendations Cooling measurement units and conversion rates Sensible and latent heat definitions Differences between comfort and precision cooling Overview of different air conditioner technologies Raised floor versus non-raised floor cooling Placement of air conditioner units and limitations to be observed Supplemental cooling options Cold aisle/hot aisle containment WATER SUPPLY * Importance of water supply and application areas Backup water supply techniques DESIGNING A SCALABLE NETWORK INFRASTRUCTURE * The importance of a Structured Cabling System Planning considerations Copper and Fiber cable technology and standards ANSI/TIA-942 Cabling hierarchy and recommendations Testing and verification SAN storage cabling Network redundancy Building-to-building connectivity Network monitoring system requirements FIRE SUPPRESSION * Standards for fire suppression Detection systems Various total flooding fire suppression techniques and systems, their benefits and disadvantages Handheld extinguishers Signage and safety Regulatory requirements and best practices DATA CENTRE MONITORING * Data centre monitoring requirements EMS versus BMS Water leak detection systems Notification options and considerations OPERATIONAL SECURITY AND SAFETY PRACTICES * Data centre security layers Physical, infrastructure and organisational security Safety measures and essential signage LABELLING * Choosing a labelling scheme Recommended labelling practices Network labelling DOCUMENTATION * How to setup proper documentation Document management policies and procedures CLEANING * Cleaning practices for the data centre MTBF/MTTR * Standards and definitions Calculation models The ?real? value MAINTENANCE CONTRACTS/SLA/OLA EXAM: CERTIFIED DATA CENTRE PROFESSIONAL ADDITIONAL COURSE DETAILS: Nexus Humans Certified Data Centre Professional (CDCP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Data Centre Professional (CDCP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for software developers, testers, and architects who design and develop software in various programming languages and platforms, including desktop, web, cloud, and mobile, and who want to improve their ability to deliver software that is of high quality, particularly regarding security and privacy. This course is also designed for students who are seeking the CertNexus Cyber Secure Coder (CSC) Exam CSC-210 certification Overview In this course, you will employ best practices in software development to develop secure software.You will: Identify the need for security in your software projects. Eliminate vulnerabilities within software. Use a Security by Design approach to design a secure architecture for your software. Implement common protections to protect users and data. Apply various testing methods to find and correct security defects in your software. Maintain deployed software to ensure ongoing security... The stakes for software security are very high, and yet many development teams deal with software security only after the code has been developed and the software is being prepared for delivery. As with any aspect of software quality, to ensure successful implementation, security and privacy issues should be managed throughout the entire software development lifecycle. This course presents an approach for dealing with security and privacy throughout the entire software development lifecycle. You will learn about vulnerabilities that undermine security, and how to identify and remediate them in your own projects. You will learn general strategies for dealing with security defects and misconfiguration, how to design software to deal with the human element in security, and how to incorporate security into all phases of development. IDENTIFYING THE NEED FOR SECURITY IN YOUR SOFTWARE PROJECTS * Identify Security Requirements and Expectations * Identify Factors That Undermine Software Security * Find Vulnerabilities in Your Software * Gather Intelligence on Vulnerabilities and Exploits HANDLING VULNERABILITIES * Handle Vulnerabilities Due to Software Defects and Misconfiguration * Handle Vulnerabilities Due to Human Factors * Handle Vulnerabilities Due to Process Shortcomings DESIGNING FOR SECURITY * Apply General Principles for Secure Design * Design Software to Counter Specific Threats DEVELOPING SECURE CODE * Follow Best Practices for Secure Coding * Prevent Platform Vulnerabilities * Prevent Privacy Vulnerabilities IMPLEMENTING COMMON PROTECTIONS * Limit Access Using Login and User Roles * Protect Data in Transit and At Rest * Implement Error Handling and Logging * Protect Sensitive Data and Functions * Protect Database Access TESTING SOFTWARE SECURITY * Perform Security Testing * Analyze Code to find Security Problems * Use Automated Testing Tools to Find Security Problems MAINTAINING SECURITY IN DEPLOYED SOFTWARE * Monitor and Log Applications to Support Security * Maintain Security after Deployment

Duration 2 Days 12 CPD hours This course is intended for The target audience for the CASM course is Anyone interested in learning about Agile and Scrum from a products and process perspective Process owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Internal and external suppliers Process stakeholders Overview The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: What does it mean to 'be agile?' The Agile Manifesto, its core values, and principles Agile concepts and practices including ITSM, Kanban, Lean and DevOps Learn about SCRUM from a product and process perspective Agile thinking and values into service management Scrum roles, artifacts, and events as it applies to both products and processes The two aspects of Agile Service Management: Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control Agile Process Design-applying Agile practices to process design projects This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. WHY AGILE SERVICE MANAGEMENT? * Challenges Today * What is IT Service Management? * What is Agile? * Agile Manifesto and Principles * What Does It Take To Be Agile? AGILE SERVICE MANAGEMENT * What is Agile Service Management? * Agile Service Management Goals, Objectives and Benefits * Two Aspects: Agile Process Engineering & Agile Process Improvement LEVERAGING RELATED GUIDANCE * DevOps * ITIL * Site Reliability Engineering * Lean * Scrum AGILE SERVICE MANAGEMENT ROLES * Relationship to Scrum roles * Agile Practice Owner * Agile Service Management Team * Agile Service Manager AGILE PROCESS ENGINEERING * Agile Processes * How Processes Deliver Value * Waterfall vs Agile Process Engineering * Relationship to Scrum Events & Artifacts * Minimum Viable Process * Microprocess Architectures * Service Management Architecture AGILE SERVICE MANAGEMENT ARTIFACTS * Practice Backlog * Spring Backlog * Increment AGILE SERVICE MANAGEMENT EVENTS * Planning * The Sprint * Sprint Planning * Process Standups * Sprint Review * Sprint Retrospective AGILE PROCESS IMPROVEMENT * Why Process Improvement is Important * Process Improvement Goals * Process Improvement Reviews * Sustaining Improvements * Automation

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.