1325 A2 courses delivered Online

Every relationship has its ups and downs, but sometimes these become too difficult for a couple to manage on their own… -------------------------------------------------------------------------------- * Accredited CPD Certificate: 6 hours * Length: 1 day (9.15am–4.00pm GMT) -------------------------------------------------------------------------------- > Probably the best couples therapy training course I have ever attended. Very > full, hugely informative content > > WELLBEING OFFICER, SOLENT MIND Live training delivered online – Attend Jennifer Broadley’s online training masterclass live online on Tuesday 21st May 24 via Zoom. The content covered is the same as her attended workshop with a few modifications to some of the exercises, and you will have plenty of opportunities to ask questions. All you need is a quiet place to watch, a computer or tablet and a strong internet signal, the rest is easy – simply book your place as normal, and we will email you details of how to join the Zoom workshop. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. WHY TAKE THIS COURSE Relationship issues are one of the most common causes of emotional distress – and often the reason people seek help. A solid understanding of why difficulties arise, and what can be done about them, is extremely useful therefore for all caring professionals, not just those working with couples. Drawing on pioneering research, Jennifer Broadley’s one-day couples counselling course gives you this important knowledge, along with a range of strategies and proven tips for working effectively and ethically with more than one client.  She shares the practical guidelines and skills she has acquired over many years of successfully helping couples using the human givens approach to build and maintain supportive and mutually rewarding relationships. Presented without psychobabble, and making good use of insightful case histories, Jennifer demystifies an area of counselling that many find daunting or fear is complicated. The day covers: the most effective ways to help and build rapport with couples in conflicted relationships; the sex differences in processing emotions; non-blame talking styles; the long-term impact of parenting; past conditioning, including psychological traumas, that can give clues about why difficulties arose; and what we can learn from the way successful couples facilitate mutual needs satisfaction. > Well worth attending – and the money. I'm going back refreshed and well > resourced, with lots of new skills and strategies to try. > > PSYCHOTHERAPIST    WHAT WILL YOU LEARN * Essential skills for building and maintaining rapport with two emotionally-aroused people * Ways to encourage both partners to engage in solving their difficulties * How to teach non-blaming communication skills and explain the differences in male and female behaviour to clients * What to do if one or even both parties are having an affair * How to deal with issues specific to couple counselling, such as confidentiality * The key points you need to bear in mind when working with more than one client at a time * How to structure effective therapy sessions and goal setting with two people * Effective ways to help each partner begin to cooperate in helping the other get their emotional needs met * The key ingredients for a healthy and mutually rewarding relationship * An insight into the many common relationship problems – and how to help clients overcome them (illustrated with case histories) * Tips and techniques for staying objective and empathetic, whilst calming your clients’ high emotional arousal * How to recognise and interrupt disruptive behaviour patterns * How to use Solution Focused Questioning to initiate change * How to manage setbacks and keep the partners motivated * How to tell when the relationship isn’t the problem – and what to do about it * How to use Guided Imagery with two people * Information regarding the latest research into effective couples therapy * How early life experiences can influence our relationships, and what to do about this now * Creative ways to develop effective interventions, including using tasks and metaphor * Asperger’s syndrome – how to work with couples if one or both show Asperger traits, a common cause of relationship problems * Considering the wider picture, including other family members * Course notes, Accredited CPD Certificate and more… COURSE PROGRAMME The ‘Couples therapy – a practical masterclass’ counselling course starts at 9.15am and runs until 4.00pm.  (GMT). * 9.15am Join the Zoom meeting * 9.30am What predicts relationship stability and fulfilment? * 11.00am Comfort break and discussion * 11.30am Building empathy, how to use RIGAAR™ * 1.00pm Lunch break * 1.45pm Structuring therapeutic interventions, establishing goals, and moving forward * 2.45pm Comfort break and discussion * 3.00pm Valuing the bigger context * 4.00pm Day ends -------------------------------------------------------------------------------- WHO IS THIS COURSE SUITABLE FOR? * Anyone considering working therapeutically with couples * Psychotherapists and counsellors already working with couples who would like additional insights, tools and strategies to use * Anyone involved in mental health or whose work involves dealing with couples or families, including: social workers, psychologists, teachers, GPs and health visitors  * Anyone who is interested in learning solution focused, brief therapy interventions, working from the human givens approach, to facilitate a rapid process of change for couples in distress * Anyone wanting to overcome their own insecurity in a relationship or to learn more about the myriad dynamics that come into play in relationships will benefit from the information given on this course. -------------------------------------------------------------------------------- PLEASE NOTE This course is not a substitute for therapy.

Afternoon Cuppa Session - Running a careers themed Takeover Day     Tuesday 21 May, 2-3.30pm   Join us for an informal virtual briefing and discussion session to inspire your own careers themed Takeover Day.  Kids in Museums Takeover Day is when museums, galleries, historic homes, archives and heritage sites invite young people to take over jobs normally done by adults for the day. This year Takeover Day is on Friday 22 November. The theme for Takeover Day in 2024 is careers. We are bringing Takeover Day back to its roots and highlighting how it can support young people of all ages to learn about different jobs in museums and develop their skills, both in the sector and beyond. The date also coincides with Discover Creative Careers Week [https://discovercreative.careers/about/discover-creative-careers-week-2024/#:~:text=Creative%20Careers%20Week%20will%20take,in%20our%2077%20priority%20areas.] In this session, we will: * provide a range of ideas to inspire your own careers themed Takeover Day involving local children and young people  * hear a case study from Dover Museum about their careers themed Takeover Day in November 2023 * create opportunities for attendees to informally share their ideas and other projects they have undertaken around careers. Please bring along your own cuppa and snacks! Take a look at the full schedule. [https://kidsinmuseums.org.uk/wp-content/uploads/2024/03/Schedule-creating-a-careers-themed-Takeover-Day-afternoon-cuppa-session-21.05.pdf]   This event will be delivered virtually over one and a half hours. 

Wanna learn something simple yet so amazing that it's going to blow your mind? Good, because this little workshop's a gem. Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

Forget your fear of all things finance, quickly understand financial terms and techniques and make a more calculated contribution in your management role.

Duration 4 Days 24 CPD hours This course is intended for This course is designed for data scientists with existing knowledge of Python and machine learning frameworks like Scikit-Learn, PyTorch, and Tensorflow, who want to build and operate machine learning solutions in the cloud. Overview Learn how to operate machine learning solutions at cloud scale using Azure Machine Learning. This course teaches you to leverage your existing knowledge of Python and machine learning to manage data ingestion and preparation, model training and deployment, and machine learning solution monitoring in Microsoft Azure. Learn how to operate machine learning solutions at cloud scale using Azure Machine Learning. This course teaches you to leverage your existing knowledge of Python and machine learning to manage data ingestion and preparation, model training and deployment, and machine learning solution monitoring with Azure Machine Learning and MLflow. Prerequisites Creating cloud resources in Microsoft Azure. Using Python to explore and visualize data. Training and validating machine learning models using common frameworks like Scikit-Learn, PyTorch, and TensorFlow. Working with containers AI-900T00: Microsoft Azure AI Fundamentals is recommended, or the equivalent experience. 1 - DESIGN A DATA INGESTION STRATEGY FOR MACHINE LEARNING PROJECTS * Identify your data source and format * Choose how to serve data to machine learning workflows * Design a data ingestion solution 2 - DESIGN A MACHINE LEARNING MODEL TRAINING SOLUTION * Identify machine learning tasks * Choose a service to train a machine learning model * Decide between compute options 3 - DESIGN A MODEL DEPLOYMENT SOLUTION * Understand how model will be consumed * Decide on real-time or batch deployment 4 - DESIGN A MACHINE LEARNING OPERATIONS SOLUTION * Explore an MLOps architecture * Design for monitoring * Design for retraining 5 - EXPLORE AZURE MACHINE LEARNING WORKSPACE RESOURCES AND ASSETS * Create an Azure Machine Learning workspace * Identify Azure Machine Learning resources * Identify Azure Machine Learning assets * Train models in the workspace 6 - EXPLORE DEVELOPER TOOLS FOR WORKSPACE INTERACTION * Explore the studio * Explore the Python SDK * Explore the CLI 7 - MAKE DATA AVAILABLE IN AZURE MACHINE LEARNING * Understand URIs * Create a datastore * Create a data asset 8 - WORK WITH COMPUTE TARGETS IN AZURE MACHINE LEARNING * Choose the appropriate compute target * Create and use a compute instance * Create and use a compute cluster 9 - WORK WITH ENVIRONMENTS IN AZURE MACHINE LEARNING * Understand environments * Explore and use curated environments * Create and use custom environments 10 - FIND THE BEST CLASSIFICATION MODEL WITH AUTOMATED MACHINE LEARNING * Preprocess data and configure featurization * Run an Automated Machine Learning experiment * Evaluate and compare models 11 - TRACK MODEL TRAINING IN JUPYTER NOTEBOOKS WITH MLFLOW * Configure MLflow for model tracking in notebooks * Train and track models in notebooks 12 - RUN A TRAINING SCRIPT AS A COMMAND JOB IN AZURE MACHINE LEARNING * Convert a notebook to a script * Run a script as a command job * Use parameters in a command job 13 - TRACK MODEL TRAINING WITH MLFLOW IN JOBS * Track metrics with MLflow * View metrics and evaluate models 14 - PERFORM HYPERPARAMETER TUNING WITH AZURE MACHINE LEARNING * Define a search space * Configure a sampling method * Configure early termination * Use a sweep job for hyperparameter tuning 15 - RUN PIPELINES IN AZURE MACHINE LEARNING * Create components * Create a pipeline * Run a pipeline job 16 - REGISTER AN MLFLOW MODEL IN AZURE MACHINE LEARNING * Log models with MLflow * Understand the MLflow model format * Register an MLflow model 17 - CREATE AND EXPLORE THE RESPONSIBLE AI DASHBOARD FOR A MODEL IN AZURE MACHINE LEARNING * Understand Responsible AI * Create the Responsible AI dashboard * Evaluate the Responsible AI dashboard 18 - DEPLOY A MODEL TO A MANAGED ONLINE ENDPOINT * Explore managed online endpoints * Deploy your MLflow model to a managed online endpoint * Deploy a model to a managed online endpoint * Test managed online endpoints 19 - DEPLOY A MODEL TO A BATCH ENDPOINT * Understand and create batch endpoints * Deploy your MLflow model to a batch endpoint * Deploy a custom model to a batch endpoint * Invoke and troubleshoot batch endpoints

Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers, team leads, and individual contributors on techniques and best practices for continual improvement of themselves as leaders. Overview Define leadership. Assess your own leadership traits. Establish your leadership development plan. Develop your communication skills. Build your reputation. You have transitioned from an individual contributor to a manager, or as an individual contributor, you\'ve acquired practical skills to enhance your leadership abilities. When you want to take your leadership skills to the next level, you assess your leadership traits, develop your communication skills, and build your reputation. These strategies can increase your ability to effectively influence others and get results. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites Students taking this course should have completed the course: Practical Leadership (Second Edition) 1. DEFINING LEADERSHIP * Topic A: Identify Leadership Attributes * Topic B: Identify Leadership Responsibilities 2. ASSESSING YOUR LEADERSHIP TRAITS * Topic A: Assess Your Leadership Characteristics * Topic B: Determine How Colleagues View Your Leadership * Topic C: Evaluate Factors that Affect Your Leadership 3. ESTABLISHING YOUR LEADERSHIP DEVELOPMENT PLAN * Topic A: Identify Your Destination * Topic B: Establish Your Map * Topic C: Build a Leadership Development Plan 4. DEVELOPING YOUR COMMUNICATION SKILLS * Topic A: Upgrade Your Listening Skills * Topic B: Improve Your Communication Effectiveness 5. BUILDING YOUR REPUTATION * Topic A: Establish Your Credibility * Topic B: Use Influence to Get Results ADDITIONAL COURSE DETAILS: Nexus Humans Developing Yourself as a Leader (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Yourself as a Leader (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for The Power BI in a Day course is designed for beginners and intermediate users of Power BI. Overview #NAME? Students will discover the full capabilities of Power BI in a one-day, hands-on workshop. Please Note: This workshop is primarily self-directed and students will work at their own pace while having access to an instructor for questions. 1 - ACCESSING & PREPARING DATA * Data Set * Power BI Desktop * Power BI Desktop ? Accessing Data * Power BI Desktop ? Data Preparation 2 - DATA MODELING AND EXPLORATION * Power BI Desktop ? Data Modeling and Exploration * Power BI Desktop ? Data Exploration Continued * References 3 - DATA VISUALIZATION * Power BI Desktop * Power BI Desktop ? Data Visualization * References 4 - PUBLISHING & ACCESSING REPORTS * Power BI Desktop ? Creating Mobile View * Power BI Service * Power BI Service ? Publishing Report * Power BI Mobile ? Accessing Report on Mobile Device * Power BI Service ? Collaboration and Distribution * References 5 - DASHBOARD AND COLLABORATION * Power BI Service * Building Dashboard * References ADDITIONAL COURSE DETAILS: Nexus Humans Power BI: Dashboard in a Day training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Power BI: Dashboard in a Day course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

A one-day training for counsellors, nurses, managers and healthcare practitioners who want to learn how to set up and facilitate Reflective Practice groups. Reflective Practice is the cornerstone of professionalism in healthcare. It develops clinical skills, improves decision-making, enhances work satisfaction, and reduces burnout.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1101 Certification Exam and the CompTIA A+ Core 2 220-1102 Certification Exam. Overview On course completion, participants will be able to: Support operating systems. Install and configure PC system unit components and peripheral devices. Install, configure, and troubleshoot display and multimedia devices. Install, configure, and troubleshoot storage devices. Install, configure, and troubleshoot internal system components. Install, configure, and maintain operating systems. Maintain and troubleshoot Microsoft Windows. Explain network infrastructure concepts. Configure and troubleshoot network connections. Manage users, workstations, and shared resources. Implement client virtualization and cloud computing. Implement physical security. Secure workstations and data. Troubleshoot workstation security issues. Support and troubleshoot laptops. Support and troubleshoot mobile devices. Install, configure, and troubleshoot print devices. Implement operational procedures. CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace. 1 - INSTALLING MOTHERBOARDS AND CONNECTORS * Explain Cable Types and Connectors * Install and Configure Motherboards * Explain Legacy Cable Types 2 - INSTALLING SYSTEM DEVICES * Install and Configure Power Supplies and Cooling * Select and Install Storage Devices * Install and Configure System Memory * Install and Configure CPUs 3 - TROUBLESHOOTING PC HARDWARE * Apply Troubleshooting Methodology * Configure BIOS/UEFI * Troubleshoot Power and Disk Issues * Troubleshoot System and Display Issues 4 - COMPARING LOCAL NETWORKING HARDWARE * Compare Network Types * Compare Networking Hardware * Explain Network Cable Types * Compare Wireless Networking Types 5 - CONFIGURING NETWORK ADDRESSING AND INTERNET CONNECTIONS * Compare Internet Connection Types * Use Basic TCP/IP Concepts * Compare Protocols and Ports * Compare Network Configuration Concepts 6 - SUPPORTING NETWORK SERVICES * Summarize Services Provided by Networked Hosts * Compare Internet and Embedded Appliances * Troubleshoot Networks 7 - SUMMARIZING VIRTUALIZATION AND CLOUD CONCEPTS * Summarize Client-Side Virtualization * Summarize Cloud Concepts 8 - SUPPORTING MOBILE DEVICES * Set Up Mobile Devices and Peripherals * Configure Mobile Device Apps * Install and Configure Laptop Hardware * Troubleshoot Mobile Device Issues 9 - SUPPORTING PRINT DEVICES * Deploy Printer and Multifunction Devices * Replace Print Device Consumables * Troubleshoot Print Device Issues 10 - CONFIGURING WINDOWS * Configure Windows User Settings * Configure Windows System Settings 11 - MANAGING WINDOWS * Use Management Consoles * Use Performance and Troubleshooting Tools * Use Command-line Tools 12 - IDENTIFYING OS TYPES AND FEATURES * Explain OS Types * Compare Windows Editions 13 - SUPPORTING WINDOWS * Perform OS Installations and Upgrades * Install and Configure Applications * Troubleshoot Windows OS Problems 14 - MANAGING WINDOWS NETWORKING * Manage Windows Networking * Troubleshoot Windows Networking * Configure Windows Security Settings * Manage Windows Shares 15 - MANAGING LINUX AND MACOS * Identify Features of Linux * Identify Features of macOS 16 - CONFIGURING SOHO NETWORK SECURITY * Explain Attacks, Threats, and Vulnerabilities * Compare Wireless Security Protocols * Configure SOHO Router Security * Summarize Security Measures 17 - MANAGING SECURITY SETTINGS * Configure Workstation Security * Configure Browser Security * Troubleshoot Workstation Security Issues 18 - SUPPORTING MOBILE SOFTWARE * Configure Mobile OS Security * Troubleshoot Mobile OS and App Software * Troubleshoot Mobile OS and App Security 19 - USING SUPPORT AND SCRIPTING TOOLS * Use Remote Access Technologies * Implement Backup and Recovery * Explain Data Handling Best Practices * Identify Basics of Scripting 20 - IMPLEMENTING OPERATIONAL PROCEDURES * Implement Best Practice Documentation * Use Proper Communication Techniques * Use Common Safety and Environmental Procedures

Duration 5 Days 30 CPD hours This course is intended for This course is targeted to those seeking A+ Certification and anyone in these roles: IT Support Specialist Helpdesk Technician Field Technician Tier I Support Specialist Desktop Support Specialist Associate Network Engineer Systems Support Technician Junior Systems Administrator Overview At completion of this course, you will be able to: Install and configure end-user devices and software Address connectivity problems Perform basic cybersecurity mitigations Troubleshoot common problems to diagnose and resolve issues Demonstrate basic knowledge of scripting, the cloud, and virtualization CompTIA A+ certified professionals are proven problem solvers. They support today?s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today?s digital world. This course, prepares you for the CompTIA A+ Certification exams 220-1101 and 220-1102. LESSON 1: INSTALLING MOTHERBOARDS AND CONNECTORS * Topic 1A: Explain Cable Types and Connectors * Topic 1B: Install and Configure Motherboards * Topic 1C: Explain Legacy Cable Types LESSON 2: INSTALLING SYSTEM DEVICES * Topic 2A: Install and Configure Power Supplies and Cooling * Topic 2B: Select and Install Storage Devices * Topic 2C: Install and Configure System Memory * Topic 2D: Install and Configure CPUs LESSON 3: TROUBLESHOOTING PC HARDWARE * Topic 3A: Apply Troubleshooting Methodology * Topic 3B: Configure BIOS/UEFI * Topic 3C: Troubleshoot Power and Disk Issues * Topic 3D: Troubleshoot System and Display Issues LESSON 4: COMPARING LOCAL NETWORKING HARDWARE * Topic 4A: Compare Network Types * Topic 4B: Compare Networking Hardware * Topic 4C: Explain Network Cable Types * Topic 4D: Compare Wireless Networking Types LESSON 5: CONFIGURING NETWORK ADDRESSING AND INTERNET CONNECTIONS * Topic 5A: Compare Internet Connection Types * Topic 5B: Use Basic TCP/IP Concepts * Topic 5C: Compare Protocols and Ports * Topic 5D: Compare Network Configuration Concepts LESSON 6: SUPPORTING NETWORK SERVICES * Topic 6A: Summarize Services Provided by Networked Hosts * Topic 6B: Compare Internet and Embedded Appliances * Topic 6C: Troubleshoot Networks LESSON 7: SUMMARIZING VIRTUALIZATION AND CLOUD CONCEPTS * Topic 7A: Summarize Client-Side Virtualization * Topic 7B: Summarize Cloud Concepts LESSON 8: SUPPORTING MOBILE DEVICES * Topic 8A: Set Up Mobile Devices and Peripherals * Topic 8B: Configure Mobile Device Apps * Topic 8C: Install and Configure Laptop Hardware * Topic 8D: Troubleshoot Mobile Device Issues LESSON 9: SUPPORTING PRINT DEVICES * Topic 9A: Deploy Printer and Multifunction Devices * Topic 9B: Replace Print Device Consumables * Topic 9C: Troubleshoot Print Device Issues LESSON 10: CONFIGURING WINDOWS * Topic 10A: Configure Windows User Settings * Topic 10B: Configure Windows System Settings LESSON 11: MANAGING WINDOWS * Topic 11A: Use Management Consoles * Topic 11B: Use Performance and Troubleshooting Tools * Topic 11C: Use Command-line Tools LESSON 12: IDENTIFYING OS TYPES AND FEATURES * Topic 12A: Explain OS Types * Topic 12B: Compare Windows Editions LESSON 13: SUPPORTING WINDOWS * Topic 13A: Perform OS Installations and Upgrades * Topic 13B: Install and Configure Applications * Topic 13C: Troubleshoot Windows OS Problems LESSON 14: MANAGING WINDOWS NETWORKING * Topic 14A: Manage Windows Networking * Topic 14B: Troubleshoot Windows Networking * Topic 14C: Configure Windows Security Settings * Topic 14D: Manage Windows Shares LESSON 15: MANAGING LINUX AND MACOS * Topic 15A: Identify Features of Linux * Topic 15B: Identify Features of macOS LESSON 16: CONFIGURING SOHO NETWORK SECURITY * Topic 16A: Explain Attacks, Threats, and Vulnerabilities * Topic 16B: Compare Wireless Security Protocols * Topic 16C: Configure SOHO Router Security * Topic 16D: Summarize Security Measures LESSON 17: MANAGING SECURITY SETTINGS * Topic 17A: Configure Workstation Security * Topic 17B: Configure Browser Security * Topic 17C: Troubleshoot Workstation Security Issues LESSON 18: SUPPORTING MOBILE SOFTWARE * Topic 18A: Configure Mobile OS Security * Topic 18B: Troubleshoot Mobile OS and App Software * Topic 18C: Troubleshoot Mobile OS and App Security LESSON 19: USING SUPPORT AND SCRIPTING TOOLS * Topic 19A: Use Remote Access Technologies * Topic 19B: Implement Backup and Recovery * Topic 19C: Explain Data Handling Best Practices * Topic 19D: Identify Basics of Scripting LESSON 20: IMPLEMENTING OPERATIONAL PROCEDURES * Topic 20A: Implement Best Practice Documentation * Topic 20B: Use Proper Communication Techniques * Topic 20C: Use Common Safety and Environmental Procedures