Sutton Coldfield

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(51, 51, 51);">This course offers a basic introduction to Legionnaires&#39; disease Management and Control and aims to provide the candidates with the foundation of knowledge to allow them to function correctly and adequately in their role and to be able to attend further intermediate and advanced level modules of this course.</span></p>

HYDROP E.C.S.

Legionella

Legionella Awareness

Our Legionella/Water Quality Risk Management – General Awareness course offers a basic introduction to Legionnaires' disease Management and Control.

Legionella/Water Quality Risk Management – General Awareness

Bardsey

Leeds

Nottingham

Reading

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any team member with Customer interaction (including internal) are the &#39;Ambassadors&#39; of the company/organisation. If they project positive professionalism - they win others&#39; confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Professional Customer Care course is comprised of four modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What is Excellent Customer Care?</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Internal versus external customers</li><li fr-original-style="" style="box-sizing: border-box;">Why customer care is important</li><li fr-original-style="" style="box-sizing: border-box;">Meeting customer expectations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Making a Personal Difference</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How do you measure customer care?</li><li fr-original-style="" style="box-sizing: border-box;">Making a difference</li><li fr-original-style="" style="box-sizing: border-box;">Taking ownership</li><li fr-original-style="" style="box-sizing: border-box;">Positive mental attitude</li><li fr-original-style="" style="box-sizing: border-box;">Displaying professionalism both face-to-face and over the telephone</li><li fr-original-style="" style="box-sizing: border-box;">Using positive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gathering Information and Offering Solutions</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Asking the right questions</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Summarising and clarifying skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Difficult Situations</li><li fr-original-style="" style="box-sizing: border-box;">How to give a &#39;service&#39; no</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrating empathy</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Handling a complaint</li><li fr-original-style="" style="box-sizing: border-box;">Problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Saying &#39;sorry&#39;</li><li fr-original-style="" style="box-sizing: border-box;">Making realistic promises and keeping them</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Real Play Scenarios with a Professional Actor</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(Optional Extra)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme benefits significantly from our innovative training feature: Real Play.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to &#39;pause&#39; the role play to coach and control their character to improve their skill sets and practice the theory delivered.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The outcome of the scenario is the responsibility of the delegates, not the trainer and actor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the course participants will be able to</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopt a professional telephone manner</li><li fr-original-style="" style="box-sizing: border-box;">Communicate assertively by taking control and directing the conversation</li><li fr-original-style="" style="box-sizing: border-box;">Deliver information positively by offering options and alternatives</li><li fr-original-style="" style="box-sizing: border-box;">Develop a range of versatile behaviours to use when dealing with difficult situations by:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Listening actively</li><li fr-original-style="" style="box-sizing: border-box;">Using empathy</li><li fr-original-style="" style="box-sizing: border-box;">Gathering relevant information through effective questioning</li><li fr-original-style="" style="box-sizing: border-box;">Finding solutions to concerns/problems quickly and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Speaking positively and assertively</li></ul></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Is The Benefit?</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.</p></article><a name="InHouse" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"></span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1b.png" alt="" width="402" height="269" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Far too many to count?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">The Importance of Customers and Clients</h3></article></div><img src="https://www.dicksontraining.com/images/customer-service-402x255.png" alt="" width="402" height="255" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients&#39; motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of &#39;professional&#39;. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Customer Care Programmes from Dickson Training Ltd</h3></article></div></section></article></div><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any &#39;internal clients&#39; such as other departments where you need to rely on their support and collaboration in order to achieve your goals.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></section></article></div>

Dickson Training Ltd

Customer Care

Professional Customer Care

<div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p style="color: rgb(60, 60, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(60, 60, 62);">An accredited qualification to prepare supervisors and team leaders for a future management role.</p></blockquote></div><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme gives Team Leaders &amp; Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All of our ILM Programmes are provided in partnership with&nbsp;<a href="https://www.thebcfgroup.co.uk/management-training/ilm-level-2-award-in-leadership-and-team-skills.php" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);">BCF Group Limited</a>, which is the ILM Approved Centre we deliver under.</p></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following:</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Developing Yourself as a Team Leader</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Learning the various roles, functions and responsibilities of a team leader - depending on workplace</li><li fr-original-style="" style="box-sizing: border-box;">Recognising limits of authority and accountability, and how these are defined</li><li fr-original-style="" style="box-sizing: border-box;">Developing personal skills and abilities for effective team leading</li><li fr-original-style="" style="box-sizing: border-box;">Using reflective learning skills to improve performance</li><li fr-original-style="" style="box-sizing: border-box;">Identifying areas of strength and possible improvement</li><li fr-original-style="" style="box-sizing: border-box;">Finding ways of obtaining feedback from others</li><li fr-original-style="" style="box-sizing: border-box;">Receiving and responding positively to feedback</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Workplace Communications</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Learning stages in the communication process</li><li fr-original-style="" style="box-sizing: border-box;">Consideration of the recipient&#39;s needs</li><li fr-original-style="" style="box-sizing: border-box;">Spotting barriers to communication and how to overcome them</li><li fr-original-style="" style="box-sizing: border-box;">Establishing a range of direct communication methods relevant to the team</li><li fr-original-style="" style="box-sizing: border-box;">Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face</li><li fr-original-style="" style="box-sizing: border-box;">Recognising the aspects of face-to-face communication, including appearance, impact, body language</li><li fr-original-style="" style="box-sizing: border-box;">Realising the importance of succinct and accurate records of one-to-one oral communication</li><li fr-original-style="" style="box-sizing: border-box;">Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues)</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managing Yourself</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Setting SMART objectives and using them to prioritise own actions</li><li fr-original-style="" style="box-sizing: border-box;">Learning simple time management techniques</li><li fr-original-style="" style="box-sizing: border-box;">Developing an awareness of own skills and abilities</li><li fr-original-style="" style="box-sizing: border-box;">Giving yourself personal objectives in relation to team objectives</li><li fr-original-style="" style="box-sizing: border-box;">Developing flexibility and responding to daily changing circumstances</li><li fr-original-style="" style="box-sizing: border-box;">Diagnosing the causes and impacts of stress at work</li><li fr-original-style="" style="box-sizing: border-box;">Identifying symptoms of stress in yourself</li><li fr-original-style="" style="box-sizing: border-box;">Knowing the implications of stress for workplace and non-work activities/relationships</li><li fr-original-style="" style="box-sizing: border-box;">Developing simple stress management techniques</li><li fr-original-style="" style="box-sizing: border-box;">Available sources of support</li><li fr-original-style="" style="box-sizing: border-box;">Action planning and review techniques</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Accreditation</h2><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace.</p><br fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Who Is It For?</h2><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place.</p><br fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Will I Learn?</h2><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At the end of the course, successful candidates will:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a good understanding of the team leader role</li><li fr-original-style="" style="box-sizing: border-box;">Apply a range of effective communication skills to overcome barriers</li><li fr-original-style="" style="box-sizing: border-box;">Know how to motivate, build confidence and gain the best from their teams</li><li fr-original-style="" style="box-sizing: border-box;">Identify, build and encourage effective team behaviours</li><li fr-original-style="" style="box-sizing: border-box;">Apply practical skills and knowledge to be transferred to the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Gain an internationally recognised qualification</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Is Required?</h2><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme.</p></section></article><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h2 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h2><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.</p></section></article></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><br fr-original-style="" style="box-sizing: border-box;"></section></div>

ILM Level 2 Award in Leadership and Team Skills

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The 2-day Coaching and Mentoring for Managers course is designed for organisations that want their managers and team leaders to apply practical coaching and mentoring skills in everyday work situations in order to develop the performance of those they are responsible for, as well as improving communication within the business.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Previous attendees have included chief executives, general managers, and HR managers, right through to production line supervisors and office staff. In fact, anybody that has to work as part of a team and relies on other people&#39;s efforts will benefit from this programme.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Coaching and Mentoring for Managers course is comprised of four modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Introduction to Coaching and Mentoring</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Exploding the myths surrounding coaching</li><li fr-original-style="" style="box-sizing: border-box;">Benefits of coaching and mentoring</li><li fr-original-style="" style="box-sizing: border-box;">The role of a coach and mentor</li><li fr-original-style="" style="box-sizing: border-box;">How to avoid everyday interference that takes your time away from coaching people to achieve results</li><li fr-original-style="" style="box-sizing: border-box;">How motivation works</li><li fr-original-style="" style="box-sizing: border-box;">The difference between mentoring, coaching, directing, supporting &amp; delegating, and learning when it is necessary to apply them</li><li fr-original-style="" style="box-sizing: border-box;">Why coaching is an action orientated partnership purely focused on measurable results</li><li fr-original-style="" style="box-sizing: border-box;">Coaching and mentoring outcomes</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managing a Coaching Session</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The most important skills of a business coach</li><li fr-original-style="" style="box-sizing: border-box;">The key characteristics of a good coach</li><li fr-original-style="" style="box-sizing: border-box;">How to ask powerful coaching questions</li><li fr-original-style="" style="box-sizing: border-box;">Opportunity to role-play using the STAR/GROW model</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Mentoring in Action</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Mentoring suggestions</li><li fr-original-style="" style="box-sizing: border-box;">The first meeting</li><li fr-original-style="" style="box-sizing: border-box;">Between first and second meetings</li><li fr-original-style="" style="box-sizing: border-box;">The second meeting</li><li fr-original-style="" style="box-sizing: border-box;">The Experiential learning cycle</li><li fr-original-style="" style="box-sizing: border-box;">Model discussions</li><li fr-original-style="" style="box-sizing: border-box;">Frequent questions asked by Mentors</li><li fr-original-style="" style="box-sizing: border-box;">Duration of mentoring</li><li fr-original-style="" style="box-sizing: border-box;">End of relationships</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Putting Learning into Practice</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Building a bank of great coaching questions</li><li fr-original-style="" style="box-sizing: border-box;">Demonstration of what has been taught in a live coaching/mentoring meeting</li><li fr-original-style="" style="box-sizing: border-box;">Individual feedback from a professional coach</li><li fr-original-style="" style="box-sizing: border-box;">Creating SMART action plans</li><li fr-original-style="" style="box-sizing: border-box;">Getting started as a work coach/mentor</li><li fr-original-style="" style="box-sizing: border-box;">Group review and feedback on new learning</li><li fr-original-style="" style="box-sizing: border-box;">Action steps for new coaches</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></div>

Mentoring

Management Skills

Coaching and Mentoring for Managers

<section style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen -</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it&rsquo;s clients, it&rsquo;s workforce and it&rsquo;s Leaders</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke &lsquo;Ushering the Team Back to the Workplace&rsquo; workshop.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Programme Outline</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><img src="https://www.dicksontraining.com/images/team-hands-lightbulb-concept.png" alt="Hands forming a lightbulb shape signifying teamwork and idea generation" width="332" height="187" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Below is a template of an actual Programme that has been delivered very successfully for clients such as the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NHS; Claranet; Jotun Paints &amp; Workspace</strong>.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This, however, can be modified to suit any group or size.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It will be designed to reflect the Organisation&rsquo;s preferred Hybrid working framework and communication systems.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The options of having the innovative Real Play technique to help handle delicate conversations is especially effective.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The objectives include:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Making the transition back to working as a collaborative team</li><li fr-original-style="" style="box-sizing: border-box;">Enhancing the Leadership skills of the team</li><li fr-original-style="" style="box-sizing: border-box;">Reviewing/establishing the Hybrid working protocols</li><li fr-original-style="" style="box-sizing: border-box;">Galvanising the Team spirit</li><li fr-original-style="" style="box-sizing: border-box;">Maintain inclusivity among full-time; part-time and Region based team members</li><li fr-original-style="" style="box-sizing: border-box;">Energising and motivational</li><li fr-original-style="" style="box-sizing: border-box;">Fun!</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise &ndash; Round the Bend</h5><img src="https://www.dicksontraining.com/images/round-the-bend.png" alt="Group meeting concept" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are to follow the instructions delivered as they walk (and jump) through the route &ndash; always keeping a safe distance apart.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The instructions become more complicated as they progress.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Change</li><li fr-original-style="" style="box-sizing: border-box;">Attention to Detail</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Number Crunch</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><img src="https://www.dicksontraining.com/images/number-crunch-cartoon.png" alt="Number crunch cartoon image" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Support and co-ordination</li><li fr-original-style="" style="box-sizing: border-box;">Strategy and planning</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial &ndash; Team Dynamics</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Tuckman model</li><li fr-original-style="" style="box-sizing: border-box;">Phases of Development towards Maturity</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Juggling</h5><img src="https://www.dicksontraining.com/images/juggling-two.png" alt="A woman juggling Earth globes" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The group(s) will be invited to optimise the number of &lsquo;clients&rsquo; (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group&rsquo;s preparation and approach to a variety &lsquo;customers&rsquo; needs.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ensuring effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Clarifying the approach for dealing with the unexpected</li><li fr-original-style="" style="box-sizing: border-box;">Setting expectations and reviewing delivery</li><li fr-original-style="" style="box-sizing: border-box;">Treating every colleague with care and respect</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial - Email Etiquette</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The primary standards &ndash; best practices</li><li fr-original-style="" style="box-sizing: border-box;">ABSURD model</li><li fr-original-style="" style="box-sizing: border-box;">Preparation and planning</li><li fr-original-style="" style="box-sizing: border-box;">Top Tips</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">World Cafe</h5><img src="https://www.dicksontraining.com/images/world-cafe.png" alt="World cafe drawing" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are split into 5-6 sub-groups &ndash; each with a specific review focus:-</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What recommendations do you have to engage the team back into the Workplace?</li><li fr-original-style="" style="box-sizing: border-box;">How do we ensure the framework is efficient?</li><li fr-original-style="" style="box-sizing: border-box;">What are the best ways to optimise team working strategically when most/all team members are in the office?</li><li fr-original-style="" style="box-sizing: border-box;">What potential barriers are there?</li><li fr-original-style="" style="box-sizing: border-box;">How do we accommodate for the Regional team members?</li><li fr-original-style="" style="box-sizing: border-box;">What are the benefits to bringing the team back to the workplace?</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each session has 2 &ndash; 3 rounds with each table&rsquo;s &lsquo;host&rsquo; sharing feedback for applying to the Team Action Plan &ndash; or Charter.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Each Syndicate&rsquo;s recommendations and capture the key actions they generate</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">&#39;Real Play&#39;</h5><img src="https://www.dicksontraining.com/images/real-play-two.png" alt="A Real Play session" width="332" height="170" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer.</li><li fr-original-style="" style="box-sizing: border-box;">Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied.</li><li fr-original-style="" style="box-sizing: border-box;">The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction.</li><li fr-original-style="" style="box-sizing: border-box;">The outcome is the responsibility of the team(s) &ndash;&nbsp;<u fr-original-style="" style="box-sizing: border-box;">not</u>&nbsp;the performers</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Assign 24 x &lsquo;Directors&rsquo; (4 for each Player &ndash; Phil &amp; Julia &ndash; for each Real Play.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Potential Real Play Scenarios:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Engaging with a team member as to how the new working plans will be applied.</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming concerns to the new working practices/framework</li><li fr-original-style="" style="box-sizing: border-box;">Addressing issues where a team member feels excluded from the teamworking practices/culture</li></ul><br fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/the-debrief.png" alt="The debrief" width="332" height="200" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Debrief the Programme</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Individual Action Plans</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Team Priorities for application into the workplace</strong></p></section></section><main style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"></div><section fr-original-style="" style="box-sizing: border-box;"><article fr-original-style="" style="box-sizing: border-box;"></article></section></main>

Ushering The Team Back To The Workplace

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Communication Process</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identifying, what is effective communication?</li><li fr-original-style="" style="box-sizing: border-box;">Recognising the different ways in which we communicate</li><li fr-original-style="" style="box-sizing: border-box;">The barriers to effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Looking at Johari&#39;s&trade; Window, to better understand how communication flows</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Effective Communication Skills</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrating a positive mental attitude</li><li fr-original-style="" style="box-sizing: border-box;">Establishing active listening</li><li fr-original-style="" style="box-sizing: border-box;">Developing your questioning skills</li><li fr-original-style="" style="box-sizing: border-box;">Using positive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Different Types of Influencing</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Looking at influencing versus manipulation</li><li fr-original-style="" style="box-sizing: border-box;">Developing your own preferred influencing style</li><li fr-original-style="" style="box-sizing: border-box;">Understanding the different influencing styles and their uses</li><li fr-original-style="" style="box-sizing: border-box;">adopting a flexible style for the desired outcome</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Behaviour Breeds Bahaviour (Transactional Analysis)</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Looking at the history of hidden transactions in communications</li><li fr-original-style="" style="box-sizing: border-box;">The hidden meaning in what we say and what we receive</li><li fr-original-style="" style="box-sizing: border-box;">How to recognise if what you&#39;re saying is calm, rational, logical and professional</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Five</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Body Language</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understanding the impact of body language in effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Noticing how your own body language influences others positively and negatively</li><li fr-original-style="" style="box-sizing: border-box;">Analysing and practicing the techniques of successful body language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Six</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It&#39;s All in the Voice</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Learning the importance of tone of voice in effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Realising how your tone of voice influences others</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Seven</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Written Communication</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understanding the pitfalls of opening a discussion</li><li fr-original-style="" style="box-sizing: border-box;">Identifying the different types of written communication</li><li fr-original-style="" style="box-sizing: border-box;">Recognising the importance of preparation and planning</li><li fr-original-style="" style="box-sizing: border-box;">Looking at different structures and layouts of written communication</li><li fr-original-style="" style="box-sizing: border-box;">Using the correct words and phrases</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></div>

Effective Communication and Influencing

Team Building

Team Building & Team Development

<p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);">At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill.</p><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Course Syllabus<p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following:</p></h3><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module One</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Self Awareness</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Attitude towards challenges - self-resilience</li><li fr-original-style="" style="box-sizing: border-box;">Going into a challenging scenario - how to prepare</li><li fr-original-style="" style="box-sizing: border-box;">Recognising the signs of contention</li><li fr-original-style="" style="box-sizing: border-box;">Giving feedback constructively</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Two</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Having Difficult Conversations with Confidence</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Behaviour labelling - preparing the approach</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with a difficult issue focussing on behaviour &amp; consequences</li><li fr-original-style="" style="box-sizing: border-box;">Keeping objective and professional throughout</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Three</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Examining Your Preferred Communication Style</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recognising the different communication styles</li><li fr-original-style="" style="box-sizing: border-box;">Analysing your preferred style - Paradigm FitIn Profiler review</li><li fr-original-style="" style="box-sizing: border-box;">Identifying the most appropriate situations for each style</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Four</h5><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Helpful Interpersonal Skills</h5></div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Effective questioning techniques</li><li fr-original-style="" style="box-sizing: border-box;">Active listening</li><li fr-original-style="" style="box-sizing: border-box;">Body language</li><li fr-original-style="" style="box-sizing: border-box;">Recognising and dealing with behaviours</li><li fr-original-style="" style="box-sizing: border-box;">Displaying and creating positive attitudes</li><li fr-original-style="" style="box-sizing: border-box;">Remaining Assertive and in control</li></ul></div>

Confidence

Dealing with Difficult Situations with Confidence

<section style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We often find ourselves working in fast-paced matrix environments, working in/with virtual teams or simply trying to get something done by someone in another part of the business.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This common aspect of our working lives has a common challenge: how to influence other people to help us or do something for us, when they don&#39;t report to us. Pulling rank or strong nudging might work once, but we need to build a supportive and collaborative relationship over the long term.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Does This Course Offer?</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Fortunately, there are really effective tips for influencing, and our program offers an influencing model in detail. Through activity and discussion we explore how you can apply these principles and use it when you need help from other people.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Even when we are not in a leadership position it can sometimes be extremely difficult to get people&#39;s help, especially when we have no authority over them. This is where an approach and an influencing model can help us identify what we and other people value in a given influencing situation. We can then explore that information so that everyone can view and pursue a common purpose.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will enhance and promote the skill set necessary for any leader or manager, allowing our in-depth influencing knowledge to be applied into your working environment. From an employer&#39;s perspective this award can be a significant long-term return on investment by developing your leaders and managers.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We also offer our Paradigm Trait-Map&trade; online assessment and report as a frame of reference for your own influencing styles and that of others. This assessment should be completed before attending the program, and will be expanded upon during the program delivery.</p></section></article><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Course Content</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The&nbsp;Influencing for Leadership and Management&nbsp;course covers the following topics:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Two key influencing models that you can apply back in your daily work</li><li fr-original-style="" style="box-sizing: border-box;">Different types of influencing</li><li fr-original-style="" style="box-sizing: border-box;">How to create the right environment for influencing</li><li fr-original-style="" style="box-sizing: border-box;">Barriers you may face and how to overcome these barriers</li></ul></section></article><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Accreditation Activity</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">*Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program.</p></section></article><a name="Coursedates" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Course Dates</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us.</p></section></article><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This means that the course syllabus is extremely flexible and can be tailored to your specific requirements.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.</p></section></article></div></section><main style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></section></main>

Influencing for Leadership and Management

<section style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">EQ is a pattern of how people&#39;s biases in their thinking leads them to think one choice or thing is better than another, as well as their clarity in differentiating within those biases to exercise clear and sound judgement. Where your thinking and responses lie within your biases spectrum, and your ability in adjusting to the situation you find yourself in, will determine responses equating to poor or strong Emotional Intelligence (EI).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will enhance and promote the skill set necessary for any working leader or manager, allowing our in-depth emotional intelligence knowledge to be applied into your working environment. From an employer&#39;s perspective, this award can be a significant long-term return on investment by further developing your leaders and managers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Does This Course Offer?</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our program offers an EQ-SWOT&trade; assessment and EI Model in detail, and through activity and discussion we explore how applying and possibly adjusting, you may offer an improved Emotional Intelligence.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We also offer our Paradigm EQ-SWOT&trade; online assessment and report as a frame of reference within the program. This assessment should be completed before attending the program, and will be expanded upon during the program delivery.</p></section></article><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Course Content</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The&nbsp;Emotional Intelligence for Today&rsquo;s Leadership and Management&nbsp;course covers the following topics:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What makes EI so important within the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Self-Awareness and your EQ Profile</li><li fr-original-style="" style="box-sizing: border-box;">The EQ unpacked</li><li fr-original-style="" style="box-sizing: border-box;">Unconscious Bias &amp; EI</li><li fr-original-style="" style="box-sizing: border-box;">How to develop your EI quotient</li></ul></section></article><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Accreditation Activity</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">*Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program.</p></section></article><a name="Coursedates" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Course Dates</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us.</p></section></article><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This means that the course syllabus is extremely flexible and can be tailored to your specific requirements.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.</p></section></article></article></div></section><main style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><br fr-original-style="" style="box-sizing: border-box;"></main>

Emotional Intelligence for Today’s Leadership and Management

Bournemouth

London Waterloo Academy

Flight Attendant

Stewardess

FLIGHT ATTENDANT VIRTUAL VIA ZOOM COURSE, EVENINGS

Registration Fee

Course Fee

Manchester

<p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(34, 34, 34);">The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Schedule:</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">The 8 x 2-hour online sessions on -&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What the course covers</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Wine tasting</strong>: You will learn how to taste and describe wines using the WSET Systematic Approach to Tasting (SAT)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Food and wine pairing</strong>: You will learn the principles of food and wine pairing</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Wine service and storage</strong>: You will learn the correct way to store and serve wine and how to recognise common faults found in wine</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Labelling</strong>: You will learn how to decode and understand wine labels</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Factors influencing the style of wine</strong>: You will explore how environmental factors, grape-growing, vineyard and maturation options influence the style and quality of the wines made all over the world</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Grape varieties</strong>: You&#39;ll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI&#39;s) around the world</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Sparkling and Fortified wines</strong>: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories.</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">No prior wine knowledge is required however the course builds upon the&nbsp;<a href="https://www.localwineschool.com/manchester/events/professional-courses/wset-courses/wset-course-level-1-online/" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">WSET Level 1 Award in Wines</a> course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete begineer you may wish to consider this option. We recommend you read the course specification document&nbsp;<a href="https://www.wsetglobal.com/media/11718/wset_l2wines_specification_en_jun2022_issue11.pdf" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">HERE</a>&nbsp;for full details of the content, structure and assesment criteria. Any questions please&nbsp;<a href="https://www.localwineschool.com/manchester/contact/" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">get in touch</a>.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course delivery</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;">The Level 2 Award in Wines online course covers the same syllabus as the classroom course and is delivered in LIVE interactive online lessons by one of our certified wine educators</li><li fr-original-style="" style="box-sizing: border-box;">This course includes 16 hours online tuition in 8 x 2hr sessions&nbsp;and we recommend a minimum of 12 hours additional study</li><li fr-original-style="" style="box-sizing: border-box;">Your tutor will give you a guided tasting of 12 wines on this course (for details of how to order the wines see below)</li><li fr-original-style="" style="box-sizing: border-box;">You will receive access to practice multiple-choice revision questions specific to this course - FREE OF CHARGE</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Please note a reliable broadband connection is essential for the completion of this online course as are basic computer skills.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Examination</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">To obtain the WSET Level 2 Award in Wines Qualification, you will need to successfully pass the exam. The exam is made up of 50 multiple-choice questions to be completed in 1 hour. A mark of 55% is required to pass the exam.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">The exam is taken online via a <a href="https://www.youtube.com/watch?v=DarWJz6dUbU" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">Remote Invigilation</a> service giving you the flexibility to take the exam at a time and date of your choice. More details will be sent upon registration. Please ensure you read the information&nbsp;<a href="https://www.wsetglobal.com/wset-remote-invigilation-essential-guidance/?dm_i=5G5C,KRHB,4A50QU,2G285,1" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">HERE</a>&nbsp;if you wish to take the exam online.&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Whats included</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;">All WSET course materials posted to you at no extra charge including: Looking Behind the Label course manual, Study Guide, specification and SAT Tasting Card</li><li fr-original-style="" style="box-sizing: border-box;">LIVE virtual interactive sessions taught by a Local Wine School WSET Certified Tutor</li><li fr-original-style="" style="box-sizing: border-box;">Exclusive access to practice multiple choice questions provided FREE OF CHARGE</li><li fr-original-style="" style="box-sizing: border-box;">WSET exam fee&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Remote Invigilation service&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Internationally recognised WSET qualification, certificate and pin for those who pass the exam</li><li fr-original-style="" style="box-sizing: border-box;">VAT at 20% &nbsp;(VAT receipt can be provided on request)</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Wines</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">It is recommended that at least 12 wines are tasted as part of this course, although this is optional and the cost of wines is not included in the course fee above.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Our wine experts have specially selected wines for this course designed to demonstrate specific learning outcomes. We have negotiated a discounted price only available to our online students. Details of how to order your case of wines will be provided when you book your place. The cost is approx &pound;150 including VAT and delivery.&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Wine preservation advice is give so that after each tasting exercise you can reseal and return to the wines over the coming days. &nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Special Educational Needs</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Please make the school aware if you have a condition which may mean that you will qualify for additional help during the exam such as dyslexia.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Important dates</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Registration deadline: please book at least 5 days before the start of the course, to allow time to send materials and order the tasting wines.</p>

Manchester Wine School

Sommelier

ONLINE - WSET Level 2 Award in Wines - Evenings

General Admission

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Welcome to our premier destination for clinical hypnotherapists and trainee clinical hypnotherapists seeking to elevate their knowledge and practice to new heights!&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Introducing our weekly masterclass series designed to guide practitioners from foundational principles to advanced mastery.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Embark on a transformative journey with us as we delve into the art and science of clinical hypnotherapy, starting from the very basics and progressing seamlessly to advanced techniques. Whether you&#39;re a seasoned professional looking to sharpen your skills or a newcomer eager to explore the realm of hypnotherapy, our comprehensive masterclass programme offers something for everyone.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Starting in May and again in September, our carefully curated curriculum is structured to coincide with term times, ensuring maximum convenience and flexibility for busy practitioners. Each week, participants will have the opportunity to gain invaluable insights, and hone their craft through immersive learning experiences.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Join a community of like-minded professionals dedicated to pushing the boundaries of clinical hypnotherapy. Whether you&#39;re seeking to expand your client base, enhance treatment outcomes, or simply deepen your understanding of the field, our masterclass series provides the tools, guidance, and support you need to thrive.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Don&#39;t miss this opportunity to unlock your full potential as a clinical hypnotherapist. Enroll now and embark on a journey of growth, discovery, and transformation. Let&#39;s elevate your practice together!</p>

Welcome to our premier destination for clinical hypnotherapists and trainee clinical hypnotherapists seeking to elevate their knowledge and practice to new heights! 
Introducing our weekly masterclass series designed to guide practitioners from foundational principles to advanced mastery.
Embark on a transformative journey with us as we delve into the art and science of clinical hypnotherapy, starting from the very basics and progressing seamlessly to advanced techniques. Whether you're a seasoned professional looking to sharpen your skills or a newcomer eager to explore the realm of hypnotherapy, our comprehensive masterclass programme offers something for everyone.
Starting in May and again in September, our carefully curated curriculum is structured to coincide with term times, ensuring maximum convenience and flexibility for busy practitioners. Each week, participants will have the opportunity to gain invaluable insights, and hone their craft through immersive learning experiences.
Join a community of like-minded professionals dedicated to pushing the boundaries of clinical hypnotherapy. Whether you're seeking to expand your client base, enhance treatment outcomes, or simply deepen your understanding of the field, our masterclass series provides the tools, guidance, and support you need to thrive.
Don't miss this opportunity to unlock your full potential as a clinical hypnotherapist. Enroll now and embark on a journey of growth, discovery, and transformation. Let's elevate your practice together!

The Northern College Of Clinical Hypnotherapy

Accredited Hypnotherapy

Each week, participants will have the opportunity to gain invaluable insights, and hone their craft through immersive learning experiences.

The Monday Masterclass

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This&nbsp;live virtual<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> <span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Business Agility Foundations (ICP-BAF) training &amp; certification program</span></strong>&nbsp;enables the participants to learn:</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1. How to Adapt to Business Needs</strong>: Participants gain the ability to quickly adapt to changing business requirements, ensuring they can effectively respond to market changes and challenges.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2. Opportunity Identification Skills</strong>: Participants are equipped with the skills necessary to identify and leverage potential opportunities for enhancing business systems and delivering better business value.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3. Transformation of Management Models</strong>: The program provides insights on how to transform traditional management and corporate governance models into modern frameworks that prioritize agility.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">4. Business Agility Mindset Building</strong>: It aims to cultivate a mindset focused on business agility, emphasizing the importance of agile principles in the context of business operations.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">5. Frameworks, Tools, and Techniques</strong>: Participants are introduced to various frameworks, tools, and techniques essential for implementing and maintaining business agility within an organization.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">6. Coverage of a Broad Range of Topics</strong>: The training covers a wide spectrum of topics, including Leadership, Lean System Thinking, Network Organization, Developing People, Managing Change, and Design Thinking.<br fr-original-style="" style="box-sizing: border-box;"></span></p><ul fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Leadership for Agility:</span> </strong>Learn to lead with flexibility, fostering an environment where innovation thrives.</span></li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Lean System Thinking:</span></strong><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> </span>Understand how to streamline processes for maximum efficiency and value delivery.</span></li><li style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Network Organization:</strong> <span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Discover how to leverage the power of networked teams and communication for enhanced collaboration and results.</span></span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Developing People:</span></strong><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> </span>Focus on building and nurturing a team capable of driving and sustaining agility.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Managing Change:</span></strong><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> </span>Master the strategies for managing change effectively, ensuring your organization remains resilient and responsive.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Design Thinking:</span></strong><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> </span>Embrace customer-centric problem solving to create solutions that genuinely meet user needs and stand out in the market.</span></li></ul></ul><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">7. The Blend of Theory and Practice</strong>: Through a combination of case studies and theoretical knowledge, the program prepares participants to apply their skills as effective agility practitioners in real-world business scenarios.</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">8. Certification Achievement</strong>: Upon successful completion, participants are awarded the ICP-BAF certification, recognizing their understanding and capability to foster business agility.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);">Bonus Module: <em fr-original-style="" style="box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Enhancing Business Agility with AI &amp; Analytics:</u></em>&nbsp;</span></strong>This bonus section covers how artificial intelligence (AI) and analytics can boost business agility. It explains how these technologies simplify decision-making, automate tasks, and analyze data to improve agile practices. Participants will learn about the practical uses of AI and analytics in making businesses more innovative and efficient, with real-world examples from agile environments. This module offers insights into using AI and analytics to enhance the agility of businesses.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course will be delivered through <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">live virtual sessions via Zoom</span></strong>.&nbsp;<span style="font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 14px;">There are the following dates on which you can opt for this course:</span></span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(44, 130, 201); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201); font-size: 14px;">Business Agility | 22-23 Apr | 9 am - 5 pm BST | Weekday | 2 days - 8 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201); font-size: 14px;">Business Agility | 16-17 May | 9 am - 5 pm BST | Weekday | 2 days - 8 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201); font-size: 14px;">Business Agility | 24-25 Jun | 9 am - 5 pm BST | Weekday | 2 days - 8 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201); font-size: 14px;">Business Agility | 11-12 Jul | 9 am - 5 pm BST | Weekday | 2 days - 8 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201); font-size: 14px;">Business Agility | 5-6 Aug | 9 am - 5 pm BST | Weekday | 2 days - 8 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201); font-size: 14px;">Business Agility | 19-20 Sep | 9 am - 5 pm BST | Weekday | 2 days - 8 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201); font-size: 14px;">Business Agility | 7-8 Oct | 9 am - 5 pm BST | Weekday | 2 days - 8 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201); font-size: 14px;">Business Agility | 14-15 Nov | 9 am - 5 pm GMT | Weekday | 2 days - 8 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201); font-size: 14px;">Business Agility | 16-17 Dec | 9 am - 5 pm GMT | Weekday | 2 days - 8 hrs/day | Best for UK / Europe</li></ol><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 14px;"><a href="https://drive.google.com/file/d/1UNdZWuOt1Sh55xk0BPGUclog8GhCiuMm/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Click Here</span></strong></a>&nbsp;</span>or download the <span style="font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 14px;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"><u fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">detailed course brochure</strong></u></span></span> via the following link to make an informed decision:</div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><a href="https://drive.google.com/file/d/1UNdZWuOt1Sh55xk0BPGUclog8GhCiuMm/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">https://drive.google.com/file/d/1UNdZWuOt1Sh55xk0BPGUclog8GhCiuMm/view?usp=drive_link</span></a><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">&nbsp;</span></span></div></li></ul>

ValueX2

https://www.valuex2.com/icagile-business-agility-foundations-certification-training/
https://www.linkedin.com/company/80563537/

Business Agility Foundations (ICP-BAF) Training & Certification Program | 2 days - 8 hrs/day | 9 am - 5 pm UK Time

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The primary audience for this course is any IT, facilities or data centre professional, consultant and/or those who work in network cabling system design, implementation and operation.</p>Overview<p>With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer.</p><p>It is therefore vital that the mission-critical data centre is designed, maintained and operated with high-availability and efficiency in mind. Among all the facilities, network cabling is the foundation for the network and one of the major contributors to the availability of the data center.CNCDPÂ© is a 2-day course designed to expose participants to in-depth knowledge in designing and installing the data network cabling system which includes key subject matters such as; technical standards, designing of different cabling sub-systems, calculation of material requirements, architecture, installation, testing and acceptance.</p></div><div id="course-pills-2"><h4>Introduction to Structured Cabling System (SCS)</h4><ul><li>Brief history of SCS</li><li>Basic copper and fibre transmission</li><li>Copper and fibre cabling</li><li>Single and multimode fibre</li><li>Step/graded index multimode fibre</li><li>Difference between Commercial Wiring and data centre cabling</li><li>Development of standards</li><li>Role of standards</li><li>ANSI/TIA 568 standard</li><li>Common standards</li><li>The new usage of cabling to support Smart building</li></ul><h4>Horizontal and Administration - Commercial Building</h4><ul><li>Standard diagram recap: ANSI/TIA-568</li><li>Functional elements and example</li><li>Scenario A: Determine the number of work areas</li><li>Scenario B: Determine the number of user locations</li><li>Zone wiring</li><li>Administration: Interconnect and cross-connect</li><li>Angled and flat panels</li><li>Creating a cabling schematic design</li><li>Convert schematic into physical layout</li><li>Calculating the material list</li></ul><h4>Horizontal and Administration - Data Centre</h4><ul><li>Standard diagram recap: TIA-942</li><li>Basic/Reduced/Typical data centre setup</li><li>Traditional 3 layers network design/ Spine and Leaf network design</li><li>Select termination hardware</li><li>Administration design</li><li>ToR/EoR/Spine &amp; Leaf cabling design</li><li>Network and cabling resiliency</li><li>Create cabling schematic design for ToR/EoR</li><li>Convert into patch panel/rack layout</li><li>Calculate the material list for ToR/EoR</li></ul><h4>Building Backbone - Commercial Building</h4><ul><li>Backbone diagram</li><li>Calculate the copper backbone requirements per Telecom Room (TR)</li><li>Calculate the fibre backbone requirements per Telecom Room</li><li>Summarize the building backbone requirements</li><li>Recognised cables</li><li>Backbone Patch panels</li><li>The maximum backbone distances</li><li>Create cabling schematic design</li><li>Converting the schematic design into patch panel/ rack layout</li></ul><h4>Building Backbone - Data Centre</h4><ul><li>TIA-942 based backbone topology</li><li>TIA-942 backbone requirements</li><li>Recognised backbone cable</li><li>ToR/EoR/Spine and Leaf</li><li>Backbone distance estimation</li><li>Resiliency of backbone cable routes</li><li>Creating cabling schematic design</li><li>Converting the schematic design into patch panel/ rack layout</li><li>Field and Fusion Termination for fibre connectors</li><li>Pre-terminated fibre trunk and copper cables</li></ul><h4>Architectural Considerations</h4><ul><li>ANSI/TIA569-D Cable pathway and spaces</li><li>Common requirements for the rooms</li><li>Definition of the rooms</li><li>Entrance Room/Demarcation</li><li>Ceiling and floor pathways types</li><li>Cable trays/basket/ladder/conduit</li><li>Inner duct/sleeve/slot</li><li>Calculating of pathway size</li><li>Cable run best practices</li><li>Cable management/AIM</li><li>Grounding and bonding</li><li>Separation distance requirements for copper cabling to power cabling</li><li>Fire stopping</li><li>Fire rated barrier</li><li>Fire rated jacket cable</li></ul><h4>Campus / Outdoor Backbone</h4><ul><li>Common campus cable installation and cable types : Aerial cable / Direct-buried / Underground in-conduit</li><li>Outdoor cable installation planning</li><li>Lightning / surge protection</li><li>Approved ground for surge protector</li><li>Creating a schematic diagram</li><li>Converting a schematic into a physical layout</li></ul><h4>Site Inspection and Testing</h4><ul><li>Visual site inspection notes</li><li>Installation common issues</li><li>Copper testing standard</li><li>Permanent link / Channel / Patch cord / MPTL testing configuration</li><li>Fibre connectors</li><li>Fibre testing standard</li><li>Tier 1 &amp; 2 certification</li><li>Fibre link definition</li><li>Fibre testing steps</li><li>Fibre inspection and cleaning</li><li>Calibrating the test sets - 3 methods</li><li>Setting up mandrel for testing</li><li>Fibre loss budget calculation</li><li>G.657 Bend insensitive fibre</li><li>Optical Time-Domain Reflectometer (OTDR)</li></ul><h4>Exam - Certified Network Cabling Design Professional (CNCDPÂ©)</h4><ul><li>The exam is a 60-minute closed book exam, with 40 multiple-choice questions.</li><li>The candidate requires a minimum of 27 correct answers to pass the exam.</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Network Cabling Design Professional (CNCDP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Network Cabling Design Professional (CNCDP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Certified Technology Specialist (CTS)

Cisco Certified Network Professional certification (CCNP)

Construction Design & Management (CDM)

Structured Cabling

IT Networking Fundamentals

Computer Networking

Certified Network Cabling Design Professional (CNCDP)

<p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Become a Certified User Experience Professional</strong></p><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);">Build a career in UX with the world&rsquo;s only university credit-rated online UX course. Acquire the mindset, the skills and the confidence that make UX designers so valuable. A rewarding and meaningful career awaits.</p><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why become a UX designer?</strong></p><ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Be in demand</strong><br fr-original-style="" style="box-sizing: border-box;">UX is a high-growth sector. The demand for UX designers far outstrips the supply of qualified professionals.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Get well paid</strong><br fr-original-style="" style="box-sizing: border-box;">UX designers are highly paid. The average entry-level salary for a UX designer in the United Kingdom is &pound;35,465 (PayScale, 2019)<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Love your job</strong><br fr-original-style="" style="box-sizing: border-box;">UX designers make an impact. They solve real-world problems using an exciting mix of research, design, technology and psychology.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Study method</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online, self-paced</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">6 months</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Access to content</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">12 months</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualification</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Level 8 Diploma - User Experience Design</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Awarded by Glasgow Caledonian University</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Regulated by SQA</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Additional info</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Exam(s) / assessment(s) is included in price</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tutor is available to students</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration: 6 months<br fr-original-style="" style="box-sizing: border-box;"></strong>Get certified in six months following a flexible, structured learning path.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery: Online<br fr-original-style="" style="box-sizing: border-box;"></strong>The course is delivered entirely online, including video modules, mentor-led webinars and support.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Assessment: 2-hour exam<br fr-original-style="" style="box-sizing: border-box;"></strong>Before getting certified, you&#39;ll be assessed during a two-hour exam taken online.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Outcomes for you</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Think like a UX designer; adopt the mindset that sets them apart</li><li fr-original-style="" style="box-sizing: border-box;">Showcase your knowledge with a portfolio of project work</li><li fr-original-style="" style="box-sizing: border-box;">Speak with the confidence that comes from a true, deep understanding of UX</li><li fr-original-style="" style="box-sizing: border-box;">Advance your career with job-ready skills</li><li fr-original-style="" style="box-sizing: border-box;">Complete a university credit-rated course, valued by employers globally</li><li fr-original-style="" style="box-sizing: border-box;">Become a Certified UX Professional</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn with us</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We&rsquo;ve worked hard to design the best possible online learning experience for you. As well as an unmatched syllabus, our approach includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Projects &amp; portfolio</strong><br fr-original-style="" style="box-sizing: border-box;">Learn by doing with a series of real-world projects ideal for your UX portfolio.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Mentors &amp; webinars</strong><br fr-original-style="" style="box-sizing: border-box;">Be guided by our hand-picked, world-class mentors during monthly webinars.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Structure &amp; support</strong><br fr-original-style="" style="box-sizing: border-box;">Stay motivated with a structured programme supported by fellow students and our customer success team.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What you&rsquo;ll learn</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We&rsquo;ve put together a university credit-rated curriculum that&rsquo;s deep, rigorous and<br fr-original-style="" style="box-sizing: border-box;">covers everything you need to know to become a certified UX professional and<br fr-original-style="" style="box-sizing: border-box;">turbocharge your career.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 01</strong>&nbsp;- Introduction to UX design</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 02</strong>&nbsp;- User research</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 03</strong>&nbsp;- User goals</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 04</strong>&nbsp;- Structure and navigation</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 05</strong>&nbsp;- Interactions</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 06</strong>&nbsp;- Design principles</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 07</strong>&nbsp;- Design patterns</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 08</strong>&nbsp;- Mobile</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 09</strong>&nbsp;- Workflows</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 10</strong>&nbsp;- Prototyping and handover</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 11</strong> - AI and UX</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 12</strong> - Creating your portfolio</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 13</strong> - Career guidance Hub</li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Tutorials for Figma</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Projects and portfolio</strong>&nbsp;- Projects that build into a portfolio</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Exam</strong>&nbsp;- 2-hour final exam</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Background</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You don&rsquo;t need experience in design or technology to enrol in our courses, although having one or both is a definite bonus. Our students come from a diverse array of backgrounds, including project management, development, graphic design, product management, business analysis and so on.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Commitment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You do need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus. Our team will be there to support you along every step of the way but success will come as a result of your own diligence.</p></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Career path</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The average salary for entry level user experience designers is &pound;28,000</li><li fr-original-style="" style="box-sizing: border-box;">The average salary for user experience designers with 1-5 years experience ranges from &pound;29,000 to &pound;50,000</li><li fr-original-style="" style="box-sizing: border-box;">The average salary for user experience managers/leads is &pound;80,000</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Information from LinkedIn Salary Reports, based on real jobs listings.</p></section>

UX Design Institute 

Product Design

UI / UX Design

Professional Diploma in UX Design

ILM Level 3 Award in Leadership and Management

Online Course

Classroom Course

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>This course is for Azure Security Engineers who are planning to take the associated certification exam, or who are performing security tasks in their day-to-day job. This course would also be helpful to an engineer that wants to specialize in providing security for Azure-based digital platforms and play an integral role in protecting an organization's data.</p><p></p><p></p><p>This course provides IT Security Professionals with the knowledge and skills needed to implement security controls, maintain an organization?s security posture, and identify and remediate security vulnerabilities. This course includes security for identity and access, platform protection, data and applications, and security operations.</p><p></p>Prerequisites<p></p><li>AZ-104T00 - Microsoft Azure Administrator</li>  <li>Security best practices and industry security requirements such as defense in depth, least privileged access, role-based access control, multi-factor authentication, shared responsibility, and zero trust model.</li>  <li>Be familiar with security protocols such as Virtual Private Networks (VPN), Internet Security Protocol (IPSec), Secure Socket Layer (SSL), disk and data encryption methods.</li>  <li>Have some experience deploying Azure workloads. This course does not cover the basics of Azure administration, instead the course content builds on that knowledge by adding security specific information.</li>  <li>Have experience with Windows and Linux operating systems and scripting languages. Course labs may use PowerShell and the CLI.</li><p></p></div><div id="course-pills-2"><h3>1 - Manage identities in Microsoft Entra ID</h3> <ul> <li>Secure users in Microsoft Entra ID</li> <li>Secure groups in Microsoft Entra ID</li> <li>Recommend when to use external identities</li> <li>Secure external identities</li> <li>Implement Microsoft Entra Identity protection</li> </ul> <h3>2 - Manage authentication by using Microsoft Entra ID</h3> <ul> <li>Configure Microsoft Entra Verified ID</li> <li>Implement multifactor authentication (MFA)</li> <li>Implement passwordless authentication</li> <li>Implement password protection</li> <li>Implement single sign-on (SSO)</li> <li>Integrate single sign-on (SSO) and identity providers</li> <li>Recommend and enforce modern authentication protocols </li> </ul> <h3>3 - Manage authorization by using Microsoft Entra ID</h3> <ul> <li>Configure Azure role permissions for management groups, subscriptions, resource groups, and resources</li> <li>Assign built-in roles in Microsoft Entra ID</li> <li>Assign built-in roles in Azure</li> <li>Create and assign a custom role in Microsoft Entra ID</li> <li>Implement and manage Microsoft Entra Permissions Management</li> <li>Configure Microsoft Entra Privileged Identity Management </li> <li>Configure role management and access reviews by using Microsoft Entra Identity Governance</li> <li>Implement Conditional Access policies</li> </ul> <h3>4 - Manage application access in Microsoft Entra ID</h3> <ul> <li>Manage access to enterprise applications in Microsoft Entra ID, including OAuth permission grants</li> <li>Manage app registrations in Microsoft Entra ID</li> <li>Configure app registration permission scopes</li> <li>Manage app registration permission consent</li> <li>Manage and use service principals</li> <li>Manage managed identities for Azure resources</li> <li>Recommend when to use and configure a Microsoft Entra Application Proxy, including authentication</li> </ul> <h3>5 - Plan and implement security for virtual networks</h3> <ul> <li>Plan and implement Network Security Groups (NSGs) and Application Security Groups (ASGs)</li> <li>Plan and implement User-Defined Routes (UDRs)</li> <li>Plan and implement Virtual Network peering or gateway</li> <li>Plan and implement Virtual Wide Area Network, including secured virtual hub</li> <li>Secure VPN connectivity, including point-to-site and site-to-site</li> <li>Implement encryption over ExpressRoute</li> <li>Configure firewall settings on PaaS resources</li> <li>Monitor network security by using Network Watcher, including NSG flow logging</li> </ul> <h3>6 - Plan and implement security for private access to Azure resources</h3> <ul> <li>Plan and implement virtual network Service Endpoints</li> <li>Plan and implement Private Endpoints</li> <li>Plan and implement Private Link services</li> <li>Plan and implement network integration for Azure App Service and Azure Functions</li> <li>Plan and implement network security configurations for an App Service Environment (ASE)</li> <li>Plan and implement network security configurations for an Azure SQL Managed Instance</li> </ul> <h3>7 - Plan and implement security for public access to Azure resources</h3> <ul> <li>Plan and implement Transport Layer Security (TLS) to applications, including Azure App Service and API Management</li> <li>Plan, implement, and manage an Azure Firewall, Azure Firewall Manager and firewall policies</li> <li>Plan and implement an Azure Application Gateway</li> <li>Plan and implement an Azure Front Door, including Content Delivery Network (CDN)</li> <li>Plan and implement a Web Application Firewall (WAF)</li> <li>Recommend when to use Azure DDoS Protection Standard</li> </ul> <h3>8 - Plan and implement advanced security for compute</h3> <ul> <li>Plan and implement remote access to public endpoints, Azure Bastion and just-in-time (JIT) virtual machine (VM) access</li> <li>Configure network isolation for Azure Kubernetes Service (AKS)</li> <li>Secure and monitor AKS</li> <li>Configure authentication for AKS</li> <li>Configure security for Azure Container Instances (ACIs)</li> <li>Configure security for Azure Container Apps (ACAs)</li> <li>Manage access to Azure Container Registry (ACR)</li> <li>Configure disk encryption, Azure Disk Encryption (ADE), encryption as host, and confidential disk encryption</li> <li>Recommend security configurations for Azure API Management</li> </ul> <h3>9 - Plan and implement security for storage</h3> <ul> <li>Configure access control for storage accounts</li> <li>Manage life cycle for storage account access keys</li> <li>Select and configure an appropriate method for access to Azure Files</li> <li>Select and configure an appropriate method for access to Azure Blob Storage</li> <li>Select and configure an appropriate method for access to Azure Tables</li> <li>Select and configure an appropriate method for access to Azure Queues</li> <li>Select and configure appropriate methods for protecting against data security threats, including soft delete, backups, versioning, and immutable storage</li> <li>Configure Bring your own key (BYOK)</li> <li>Enable double encryption at the Azure Storage infrastructure level</li> </ul> <h3>10 - Plan and implement security for Azure SQL Database and Azure SQL Managed Instance</h3> <ul> <li>Enable database authentication by using Microsoft Entra ID</li> <li>Enable and monitor database audit</li> <li>Identify use cases for the Microsoft Purview governance portal</li> <li>Implement data classification of sensitive information by using the Microsoft Purview governance portal</li> <li>Plan and implement dynamic mask</li> <li>Implement transparent data encryption?</li> <li>Recommend when to use Azure SQL Database Always Encrypted</li> </ul> <h3>11 - Plan, implement, and manage governance for security</h3> <ul> <li>Create, assign, and interpret security policies and initiatives in Azure Policy</li> <li>Configure security settings by using Azure Blueprint</li> <li>Deploy secure infrastructures by using a landing zone</li> <li>Create and configure an Azure Key Vault</li> <li>Recommend when to use a dedicated Hardware Security Module (HSM)</li> <li>Configure access to Key Vault, including vault access policies and Azure Role Based Access Control</li> <li>Manage certificates, secrets, and keys</li> <li>Configure key rotation</li> <li>Configure backup and recovery of certificates, secrets, and keys</li> </ul> <h3>12 - Manage security posture by using Microsoft Defender for Cloud</h3> <ul> <li>Implement Microsoft Defender for Cloud</li> <li>Identify and remediate security risks by using the Microsoft Defender for Cloud Secure Score and Inventory</li> <li>Assess compliance against security frameworks and Microsoft Defender for Cloud</li> <li>Add industry and regulatory standards to Microsoft Defender for Cloud</li> <li>Add custom initiatives to Microsoft Defender for Cloud</li> <li>Connect hybrid cloud and multicloud environments to Microsoft Defender for Cloud</li> <li>Identify and monitor external assets by using Microsoft Defender External Attack Surface Management</li> </ul> <h3>13 - Configure and manage threat protection by using Microsoft Defender for Cloud</h3> <ul> <li>Enable workload protection services in Microsoft Defender for Cloud, including Microsoft Defender for Storage, Databases, Containers, App Service, Key Vault, Resource Manager, and DNS</li> <li>Configure Microsoft Defender for Servers</li> <li>Configure Microsoft Defender for Azure SQL Database</li> <li>Manage and respond to security alerts in Microsoft Defender for Cloud</li> <li>Configure workflow automation by using Microsoft Defender for Cloud</li> <li>Evaluate vulnerability scans from Microsoft Defender for Server</li> </ul> <h3>14 - Configure and manage security monitoring and automation solutions</h3> <ul> <li>Monitor security events by using Azure Monitor</li> <li>Configure data connectors in Microsoft Sentinel</li> <li>Create and customize analytics rules in Microsoft Sentinel</li> <li>Configure automation in Microsoft Sentinel</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans AZ-500T00 Microsoft Azure Security Technologies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the AZ-500T00 Microsoft Azure Security Technologies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft AZ-900

Microsoft AZ-104

Microsoft Azure

Microsoft AZ-303

Microsoft AZ-700

CompTIA Security+

AZ-500T00 Microsoft Azure Security Technologies

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Mental Health First Aid (MHFA&reg;) is an internationally recognised training course, designed to teach people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. We offer both Adult and Youth MHFA England accredited courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(62, 62, 62); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(62, 62, 62);">The</span><span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);">&nbsp;two-day Adult MHFAider&reg; courses are tailored around supporting adults</span><span style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style="color: rgb(62, 62, 62);">, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider&reg;&rsquo;s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(62, 62, 62); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(62, 62, 62);">Each and every MHFA course is delivered by a qualified and quality assured instructor and at the end of the course the trainee will be fully qualified as a Youth/Adult MHFAider&reg;.</span></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a></p>

Mental Health First Aid (MHFA®) is an internationally recognised training course, designed to teach people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. We offer both Adult and Youth MHFA England accredited courses.
The two-day Adult MHFAider® courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider®’s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.
Each and every MHFA course is delivered by a qualified and quality assured instructor and at the end of the course the trainee will be fully qualified as a Youth/Adult MHFAider®.
View all testimonials

Brightcore Consultancy

Mental Health

Accredited Mental Health First Aid

The two-day Adult MHFAider® courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider®’s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.

Adult Mental Health First Aid Two-Day Course

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Slough

Bingley

Newport

Peterborough

Milton Keynes 

Paisley

Birmingham

Luton

Hull

Northampton

Bedford

Liverpool 

Swansea

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

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How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


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