Description

The Customer Relationship Management (CRM) sector is witnessing an upsurge, offering many career opportunities worldwide. From managing customer data to resolving complaints, CRM professionals play an indispensable role in shaping an organisation's image and building customer loyalty.

With the average salary range for CRM specialists in the UK lying between £40,000 to £90,000 and rising demand for such roles, this is a profession not just of the present but the future.

Learning Outcomes:

Understand the core principles of CRM.

Identify effective CRM strategies for businesses.

Analyse customer data for insightful decision-making.

Familiarise yourself with CRM database structures and uses.

Deepen and enhance customer relationships.

Efficiently address and manage customer complaints.

Predict future trends and directions of CRM.

Kye Highlights of the Customer Relationship Management (CRM)course:

Lifetime access to CRM course materials

Full tutor support is available from Monday to Friday with the CRM course

Learn CRM skills at your own pace from the comfort of your home

Gain a complete understanding of CRM course

Accessible, informative CRM learning modules designed by experts

Get 24/7 help or advice from our email and live chat teams with the CRM

Study CRM in your own time through your computer, tablet or mobile device

A 100% learning satisfaction guarantee with your CRM course

Customer Relationship Management

Curriculum Breakdown of the Customer Relationship Management Course

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies

Module 04: Data Analysis in CRM

Module 05: CRM Databases

Module 06: Deepening Customer Relationship

Module 07: Handling Customer Complaints

Module 08: Future of CRM

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Customer Relationship Management (CRM) course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Relationship Management (CRM).

Requirements

To enrol in this Customer Relationship Management course, all you need is a basic understanding of the English Language and an internet connection.

Career path

The Customer Relationship Management course will enhance your knowledge and improve your confidence.

CRM Specialist: £30,000 to £50,000 per year

Customer Success Manager: £35,000 to £60,000 per year

CRM Administrator: £25,000 to £40,000 per year

Sales Operations Analyst (CRM-focused): £28,000 to £45,000 per year

CRM Consultant: £40,000 to £65,000 per year

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited PDF Certificate

CPD Accredited Hard Copy Certificate

Hard copy certificate - £10.79

CPD Accredited Hard Copy Certificate

Delivery Charge:

Inside the UK: Free

Outside of the UK: £9.99 each

Course Images

CRM - Customer Relationship Management

By Compliance Central

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