Tutor Stream

Introduction The TutorStream Website helps Students to find Tutors, Tutors to market their services, and for Students to book and pay for Lessons. All of these terms and conditions apply to Students and Tutors, unless they specifically state otherwise, or are marked with a "T", when they only apply to Tutors. Clause 5 only applies to Tutors. These terms and conditions replace any previous versions of them. The TutorStream Website is owned and operated by Tutor Stream Ltd, trading as TutorStream. TutorStream is a limited liability company registered in England and Wales under company number 12338203. TutorStream's registered office is at Kemp House, 152-160 City Road, London, EC1V 2NX United Kingdom. TutorStream's other contact details are set out on the Website, which is at https://TutorStream.net. A User may register on the Website as a Student or as a Tutor. A User may use the Website without registering, but if a User does register, certain information will be stored, making future visits to the Website easier. By registering on or using our Website, the User agrees to be bound by these terms and conditions. These terms and conditions are legally binding – every User should read them fully before agreeing to them. (Please print or save these terms for future use as TutorStream will not keep a file copy specifically for the User and TutorStream cannot guarantee that they will remain accessible on the Website in future.) If a User does not wish to be bound by these terms, they should not use the Website. ("T") Where the person who agrees these terms and conditions contracts on behalf of a company/organisation, they hereby confirm that they have authority to act on behalf of that entity. Certain words are defined in clause 16 (Definitions) of these terms and conditions and are capitalised throughout. TutorStream Rights & Responsibilities This clause sets out what TutorStream promises to do: To help Tutors and Students to meet by allowing Tutors to advertise their professional tuition services on the Website, and Students to book and pay for Lessons To maintain a functioning Website, including communication systems, a booking platform and Online Classroom, wherever possible. TutorStream cannot guarantee that the Website will always be available, or that it will always work, but it will try to have it up and running properly at all times. Every now and again, the Website might need to be taken offline for maintenance purposes. To communicate any planned maintenance of the Website or Platform downtime. To use reasonable endeavours (which means to try hard!) to keep the Website free from viruses and worms. To use reasonable endeavours to check the identity of all Tutors and the background checks of Tutors who have Background Checked Status. (But if a Student is concerned about any Tutor, do not meet a Tutor alone.) To decide when a Tutor’s profile is sufficiently complete to be set live on the Website and be accessible by other Users. To communicate new Bookings, confirmation of Bookings and cancellations, to both Students and Tutors via the Website and by email (except where a Student or Tutor has chosen to alter their notification settings to exclude email communication). To endeavour to ensure that each Student’s payment of Lesson Fees and the payment of each Tutor’s Tutor Fees are processed promptly and usually within 9 days of a Lesson, when there is no Complaint or Failed Payment. To endeavour to ensure Complaints are considered promptly and in accordance with these terms and conditions. To endeavour to ensure that refunds to Students are made promptly in accordance with these terms and conditions. To endeavour to ensure that Failed Payments are processed promptly and in accordance with these terms and conditions. To take precautions TutorStream considers appropriate to protect Students' and Tutors' information. To monitor postings made on the Website and messages sent between Students and Tutors. TutorStream does so in the hope of helping Students and Tutors meet, but also to stop misuse of the Website, as set out in these terms and conditions.