873 Outstanding courses

Would you like to immerse yourself in your personal yoga practice? To refresh and inspire your personal approach to yoga? If, like many of us, you feel the need to take time out, dive deep into your personal practice and replenish your energy levels, then join us for this year’s Scaravelli Inspired Yoga & Wellbeing Immersion. This year, we’re focusing on feeling good. Exploring how and why yoga helps to lift our mood and downregulate our nervous system. Each day, we’ll practice yoga, breathwork and meditation. We’ll walk across the downs and down to the beach for a swim, maybe light a bonfire as the sun sets.

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Our 1 day foraging courses are for anyone who’d like to gain an insight into the edible delights of the British hedgerow and woodlands. So if you’re curious about the plants, berries and fruits that grow around you and wonder which you can eat and which you need to avoid, come and join us! On our foraging courses the focus is on edible plants, nuts, berries and fruits commonly found in the hedgerow and woodland.  Note that what we find and forage will depend on the time of year you come along. From the meeting point we’ll take an amble along the tranquil lanes of the stunning North Downs Way and look at common plants, hedgerow fruits, berries and nuts that can be eaten; we’ll collect some as we go.  We’ll also point out any plants and berries that are poisonous so you know what to avoid. From the hedgerow we’ll move into ancient woodland and look at different plants, again collecting as we go. When we arrive at our ancient woodland camp, we’ll have a refresher on the plants we’ve collected before settling in for the afternoon and cooking them.  Everyone gets their own dish to cook and contribute to the banquet. About us and the venue Jack Raven Bushcraft was founded in 2011 and we've been delivering bushcraft, craft and foraging courses since then from our 30 acre private ancient woodland on the Kent Downs in an area of outstanding natural beauty. Courses in  the summer are held outdoors in our woodland camp complete with covered work areas, an outdoor kitchen and a composting loo.  Courses in the winter are held in our workshop in a converted barn. Whilst we don't have many reviews on Craft Courses, we have hundreds on our website, Facebook page and Google Business page, take a look for yourself! What's included in the price? Tea and coffee You'll need to bring a packed lunch Cancellation policy Strict - Cancellation and a full refund can be obtained up to 8 weeks before the course starts

This course leads to the Mediterm Advanced Certificate in Medical Terminology (Level 3), the highest qualification in Medical Terminology, and can be studied flexibly over 20 weeks

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. CUSTOMER SERVICE - A BASELINE * Recognizing Your Customers * Understanding Your Role in Customer Service 2. DEVELOPING A CUSTOMER SERVICE MIND-SET * Leveraging Your First Impression * Feeling Positively About Customers * Mastering Moods and Emotions 3. IDENTIFYING CUSTOMER NEEDS * Understanding the Customer\'s Situation * Avoiding Assumption and Prejudgment * Meeting Basic Needs * Seeking to Exceeding Expectations * Building Repeat Relationships 4. CONNECTING WITH THE CUSTOMER * Achieving Authenticity through Body Language * Responding Effectively to Problems * Mastering Online Etiquette * Seeking Customer Feedback 5. DEALING WITH DIFFICULT SITUATIONS * Effectively Addressing Complaints * De-escalating Anger * Establishing Common Ground * Remaining Calm, Respectful and Objective 6. EFFECTIVELY ADDRESSING COMPLAINTS * Creating a Memorable Customer Experience ADDITIONAL COURSE DETAILS: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This 18 weeks Virtual Airline Cabin Crew course delivered via Zoom. Lessons scheduled for once a week, evenings from 6:30pm to 9pm. 98% Employment rate after completion of the course. -------------------------------------------------------------------------------- Virtual Airline Cabin Crew which is also known as Air Hostess, Flight Attendant and Stewardess course – Join your lesson from wherever you are.  This intensive 18 weeks Virtual Airline Cabin Crew course designed for candidates who wish to: Travel the world and be paid for it Work in a friendly, collaborative atmosphere, 5000 metres above the sea level Build a global network This glamourous and exciting job requires lots of training and energy. Behind the beautiful smile of each flight attendant, stands a highly trained and skilled person who can deal with unforeseen situations on board.  98% Employment rate after completion of the course.   How will you learn? Apart of our traditional class-based tuition, we also offer Virtual Learning courses. On our Virtual (live stream via Zoom) lessons, we provide the same quality of tuition as in the classroom. You only need a laptop, PC or tablet with either built in (or external) camera and microphone. The virtual platform is very interactive with a sense of real classroom at the Academy. You will study from the comfort of your own home and communicate with your tutor and classmates via video chat (by using your phone or computer camera) and you will receive outstanding tuition, qualification, and certification. We provide A-Z guidance starting from before and after the course. Your tutor will guide you through the online course to graduation which you will be welcome to attend. What a joy it would be to meet your tutor and classmates in real life!! You will have: According to the timetable- 1 lesson per week for 18 consecutive weeks. Exams and final exam based on which the certificate will be issued. On successful completion you will hold: Airline Cabin Crew certificate in Current Airline Training Standards and Equipment. Individual support on the journey from the course to a job placement Receive constant updates on recruitment and news from Aviation the world We will enhance your CV Full support on your job application process Gain an insight into the airline selection process and final one-to-one interview What is Flight Attendant? Flight attendant/Airline Cabin Crew/Stewardess/Air Hostess are the most visible, glamorous jobs of all airline employees. A Flight Attendant is someone whose primary duty is to ensure the safety and comfort of passengers during a flight. They are members of an aircrew team , who operate a commercial, business or even military aircraft while travelling domestically or internationally.  Flight Attendant benefits: * Getting paid for travelling the world * Lifestyle * Flexible Work Schedules * Meeting Interesting People * Free Food & Accommodation * Excellent Compensation * The uniforms * Working Environment How to become successful Flight Attendant job candidate? [https://waterlooacademy.co.uk/airline-cabin-crew-course-career-progression-with-london-waterloo-academy/]Our Aviation Team understands each candidate who wish to become Airline Cabin Crew or start a career in Aviation. Airline companies look for individuals who share their values and can act as ambassadors for the company’s brand. Cabin Crew are the face of the airline company which means they deliver a fantastic service that makes airline world famous. Airline companies prefer candidates with knowledge of Cabin Crew role. Airline companies have selection day or online tests as a first stage of recruitment, after which, they will take a closer look at applicants CV, skills and experience. If you completed Airline Cabin Crew course, your application will stand out and you can get an offer from the first round.  Student – Cabin Crew Flying Support Group As a market leading Airline Cabin Crew Training Company with a wealth of experience in Aviation and recruitment, we constantly upgrading our course and going extra nautical mile to guide and support all our students to ensure they can reach their goals. Graduates who are already flying, offer their full support to us and new students. They share an insight of the airline they already fly with, and help new students through the process of joining them at that airline. It gives a flying start to a career to new learners.  Why London Waterloo Academy? [https://waterlooacademy.co.uk/airline-cabin-crew-course-career-progression-with-london-waterloo-academy/] * Top Airline Cabin Crew course provider in London * 98% Employment rate after completion of the course * With years of experience in Airline Cabin Crew industry, London Waterloo Academy has been recognised by major TV, radio channels who have invited our Aviation Team for expert advice or interview. * We are recognised by major airline companies in Europe and overseas who have approached London Waterloo Academy to deliver internal cabin crew training, corporate training and to recruit our graduates as a result of their high qualification standards and knowledge. * Our graduates are now flying with Etihad, Saudi Air, Hainan Airlines, Small Planet, British Airways, Qatar, EasyJet, Thomas Cook, Ryanair, Cubana de Aviación, Air France,Titan, Norwegian B737 Short Haul and many more. * The vast global experience of our instructors * This course has been developed in accordance with EASA PART-CC   Working together – Starting a new career isn’t easy and often it can seem like a lonely and impossible process. Our Aviation Department stays behind each learner, supporting every step of the way, we give you all the tools, skills and assistance you need to succeed. Our success, built on the success of our students and a long list of graduates with successful stories. Course Entry Requirements: English Language at B2 (CEFR) level or above. There are no other special requirements for this Airline Cabin Crew course. We will teach you from scratch and support after the course when applying for the job. This course has been developed for all candidates, independent of their background, wishing to start a new career.  Dates (choose one for your  course): 14 March 2024 – 11 July 2024, Thursday classes 10 June 2024 – 7 October 2024, Monday classes 17 September 2024 – 14 January 2025, Tuesday classes 18 November 2024 – 17 March 2025, Monday classes Course duration – 18 weeks Classes – once a week Lesson Time – 6:30pm to 9pm – GMT (London time) Course fee – £529 (we offer flexible payment plan and accept weekly instalments) Registration fee – £300  (includes: examination,  Airline Cabin Crew certificate in Current Airline Training Standards and Equipment)    

An accredited qualification for current and prospective managers. -------------------------------------------------------------------------------- This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. One of the main responsibilities of a manager is to make sure that employees are satisfied with their job and reaching their full potential. A manager who can energise his or her employees will have a team which has a much greater potential and capability of achieving company goals and objectives. It is therefore vital that a manager has the essential skills to fully support and lead their team to success. This 3-day programme brings together the key leadership skills that you will need to be an effective manager so that you can return to the workplace and deliver tangible results. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- COURSE SYLLABUS The syllabus of the ILM Level 3 Award in Leadership and Management course is split into three main modules, covering the following: MODULE ONE SOLVING PROBLEMS AND MAKING DECISIONS * What is a problem? * How to identify a problem, its nature, scope and impact * Identifying the root cause * Understanding how to interpret information to solve a problem * What is involved in making an informed decision? * Generate ideas/solutions- creative thinking techniques * How to evaluate your options * Finding the critical path * Having confidence to commit to a decision * Planning approach * Communicating the decision * Implementing the plan MODULE TWO UNDERSTANDING LEADERSHIP * What is leadership? * Recognise the differences and similarities between leadership and management * Qualities and skills of a leader * Action Centered Leadership - Team, Task, Individual - John Adair * Varying leadership styles * Evaluating a range of leadership models and their significance for: Task, Performance, Culture, Relationships * Reflect on your own leadership styles and behaviours * Create an action plan to enhance your performance MODULE THREE UNDERSTANDING THE COMMUNICATION PROCESS IN THE WORKPLACE * Identify what is effective communication * Understand the importance of effective communication at work * Recognise the different ways we communicate * Recognise possible barriers to communication and how to overcome them * Johari's window - communication flows * How others will perceive and interpret the information you have provided * Active listening * Developing questioning skills * Understanding the significance of non-verbal communication and body language * Developing sensory acuity and how to use it effectively in the workplace -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/management-training/ilm-level-3-award-leadership-and-management.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- IN-HOUSE COURSES As well as being one of the most popular open courses, we can also arrange this course as an in-house programme for companies and organisations who wish to develop a number of their managers at the same time, and would find an in-house course at their own premises much more suitable. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 2 work-based assignments. Cost: £995 + vat * 07-08 September 2023 * 14-15 December 2023 * 12-13 February 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 2 work-based assignments. Cost: £995 + vat * 05-06 October 2023 * 15-16 January 2024 * 11-12 April 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. The only difference is that we split the course into four half-day sessions to make it easier on your eyes! Cost: £895 + vat * November 2023 - 7th Nov (morning), 7th Nov (afternoon), 8th Nov (morning), 8th Nov (afternoon) * March 2024 - 19th Mar (morning), 19th Mar (afternoon), 20th Mar (morning), 20th Mar (afternoon) * June 2024 - 11th Jun (morning), 11th Jun (afternoon), 12th Jun (morning), 12th Jun (afternoon) -------------------------------------------------------------------------------- Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

This 2 day course is ideal for Team Leaders and Managers who have had little or no training in the role where they have to lead a team and take on management responsibilities. It will give them confidence and the skills to take decisions and get the best performance from their team. The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course. Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development. -------------------------------------------------------------------------------- COURSE SYLLABUS MODULE ONE ROLE ASSESSMENT AND PERSONAL DEVELOPMENT PLANNING * Understanding roles and responsibilities * Outline framework of management * Taking the step into management * Identifying personal development needs and planning MODULE TWO EFFECTIVE COMMUNICATION SKILLS * Communicating to be effective - how and what to communicate * Designing effective questioning techniques and listening actively * Non-verbal communication * Dealing with, and responding to, differing communication styles MODULE THREE MANAGING YOURSELF * Use of planning tools and techniques * Dealing with time stealers and interruptions * Learn how to delegate effectively MODULE FOUR MANAGING YOUR TEAM * Understanding different management styles and how to use them * Recognising performance management * Setting expectations and clearly defining roles and responsibilities * Pinpointing performance and motivating your team/individuals * Learning the management actions required to maintain team effectiveness * Team dynamics and looking at individual behaviour within teams -------------------------------------------------------------------------------- FIRST LINE MANAGEMENT COURSE Management is the efficient, effective and economic use of resources to achieve results with and through the efforts of other people. Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . The Role of the First Line Manager as ‘Leader'. First Line Managers have Leadership responsibilities – this is often the biggest challenge for Team Leaders and Supervisors who have to adapt from performing a task to motivating a team. At the beginning of the 21st century, the most powerful sources of growth, employment and wealth creation are found in innovation-driven industries. As a result, organisational leaders face a whole new set of challenges. They have to change and will increasingly need to rely on the knowledge, skills, experience and judgement of all their people. Organisational leaders will need to place less emphasis on traditional structures and control, and concentrate on five key priorities: . Five Key Priorities . * using strategic vision to motivate and inspire * empowering employees at all levels * accumulating and sharing internal knowledge * gathering and integrating external information * challenging the status quo and enabling creativity Using Strategic Vision. Effective leaders will develop a strategic vision that is clear and compelling, and communicate it in a way that gives a real sense of purpose and direction. A powerful vision is clear about direction and objectives, proactive in its approach, but allows room for flexibility about the means of achievement. A powerful vision is important because it is one way of linking the present to a desirable future. The role of strategic planning is then to map out a path to achieve that vision. However, visionary thinking should not be the exclusive province of the organisation's top executives. Successful leaders will encourage participation in the formulation of a strategic vision that offers different perspectives and encourages commitment. It is also important to empower employees with the responsibility and authority to implement the vision. . Empowering Employees. Some people have proposed the view that the great leader is a great servant [2]. Certainly, many organisations believe that an environment based on trust will produce better results than one of rules, regulation and hierarchy. This means that leaders will increasingly have to respond to their employees' needs and take on some unaccustomed roles, such as coach, teacher, information provider, facilitator, listener or supporter. But for empowerment to work, organisations will have to share information and knowledge far more than they have done in the past. This will certainly include First Line Managers . Challenging the status quo and enabling creativity. There are a number of ways in which effective First Line Managers can challenge the status quo and enable creativity: . Facilitate ‘constructive dissent', i.e. encourage people to question openly a manager's perspective without fear of retaliation. An interesting example of this is at Motorola, where employees can file a ‘minority report' and lodge a different point of view to their immediate First Line Manager on a business issue.Foster a culture that encourages risk-taking.Create a sense of urgency by producing a compelling picture of the risks of not changing. To summarise, successful First Line Managers will be those that are proactive both in facilitating organisational learning and encouraging positive adaptation to external changes. . A 2 day First Line Manager Course will accelerate the process for Team Leaders and Supervisors to reach a high level of competence and confidence in the Leadership role they have . -------------------------------------------------------------------------------- SAMPLE EXERCISES Our range of bespoke First Line Manager modules works wonders! The course outlines may look as you'd expect - but the content, approach and effect is very much greater than expectations. We have a very large library of innovative exercises that are highly effective in capturing and embedding the learning points in a practical way. Following each exercise - that may be aligned to a 'Financial Theme' - they are debriefed fully and related to how the learning can to be applied back in the work-place. They are also really great fun!! Here are some template modules and sample exercises designed to embed the learning in a motivational and memorable way:- SAMPLE 'ICE-BREAKER' EXERCISE - NUMBER CRUNCH The team must be effectively led and motivated to work as one to reach their objective of visiting each location in a short period of time. Debrief - Leadership and co-ordination, strategy and planning, adapting approach, decision making & control SAMPLE EXERCISE - THROUGH THE HOOP Taking the full team through the 'hoop' within the 'stretching' time limit is likely to exceed the group's own self-limitations. TIME MANAGEMENT SAMPLE EXERCISE - CONES This task requires the team to take a numbered tower of 5 cones from point 'A' to 'B' in a specific order; this will have to meet the criteria outlined in the brief. The option of 'C' is vital to achieve the results. Debrief: * Stepping back for overview * Planning disciplines * Time-budgeting * Skills audit for delegation HANDLING CONFLICT SAMPLE EXERCISE - CAVE RESCUE * Requires that the group make some difficult choices and then hold a press conference to justify their decisions while under scrutiny and criticism. This also displayed some required leadership learning; notably that a unified leadership team is crucial to gain commitment and confidence and also how vital it is to plan for any communication that will involve some sort of conflict. * Handling Conflict and maintaining control in a professional manner are key debriefing points from this exercise. COMMUNICATION, NEGOTIATION & INFLUENCE SAMPLE EXERCISE - RED & WHITE There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing Points: * Engaging the other group to 'buy-in' to collaboration * Commercial consequences when collaboration is lacking or difficult * Effective communication and influence across barriers GLOBAL THINKING & BUSINESS MIND-SET SAMPLE EXERCISE - DRAGON'S DEN The delegation is split into 2 -3 groups - each with a specific product or service to win the Dragons' investment. (A specialised Toy; A unique Team Building Training programme; An eBook Library; An innovative soft-ware package for the Retail Industry Sector. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an 'I'm in' or an 'I'm out' reply. Debrief: * Global business potential * Supply Chain appreciation * Commercial framework PERFORMANCE MANAGEMENT SAMPLE EXERCISE - JUGGLING The group will be asked to set their own team target of how many 'issues' (balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group's preparation and approach to a variety 'team members' needs. Debrief: * How to maintain focus when pressure is applied * Ensuring effective communication * Clarifying the approach for dealing with the unexpected * Setting expectations and reviewing delivery * Treating every team member as an individual PRIORITISATION & ORGANISATION SAMPLE EXERCISE - LABYRINTH This activity requires the group to solve a number of tasks through verbal communication only, but they will be forbidden to write any information down or make any gestures using their hands. They will each be provided with a great deal of different pieces of data that has to be assimilated within an increasingly pressurised time-scale. The material also contains distracting and misleading 'red-herrings'. The task requires delegates to keep focussed on the 'critical path' and be very organised in order to meet the dead-line. Debrief: * Rigour of planning - SMART * Prioritising through ambiguity * Time budgeting * Assigning roles & responsibilities to break down volume of material * The value of keeping accurate records -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/management-training/first-line-manager-course.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- IN-HOUSE COURSES This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers. -------------------------------------------------------------------------------- SCHEDULED COURSES A one day version of this First Line Management course is available as an Open Course delivered at our partner, the BCF's Training suites in Nottingham and Reading from the following scheduled dates... CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat * 16 October 2023 * 09 January 2024 * 11 March 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat * 07 December 2023 * 15 February 2024 * 14 May 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. Cost: £495 + vat * 11 September 2023 * 04 December 2023 * 13 March 2024 -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- COURSE SYLLABUS The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: MODULE ONE INTRODUCTION * 1.1) Explore the myths * 1.2) What is coaching and mentoring? * 1.3) What is business coaching? * 1.4) Thoughts and perceptions * 1.5) 7 competencies of a coach * 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling MODULE TWO MODELS AND PRACTICE * 2.1) The Wheel of Life * 2.2) Johari's Window * 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach * 2.4) STAR / GROW model * 2.5) Effective use of Paradigm cards * 2.6) Practice and feedback MODULE THREE BUILDING THE RELATIONSHIP * 3.1) Self-management * 3.2) How motivation works * 3.3) Personality & behavioural traits * 3.4) Rapport and trust MODULE FOUR COMMUNICATION AND PRACTICE * 4.1) Non-verbal communication * 4.2) Effective communication * 4.3) Questioning through 2nd/3rd/4th level questioning * 4.4) Building a bank of coaching questions * 4.5) Practice and feedback MODULE FIVE STRUCTURE * 5.1) Introduction * 5.2) The coaching cycle * 5.3) How to give feedback * 5.4) The COMET model * 5.5) Executive coaching * 5.6) Psychometrics * 5.7) Closing the coaching session MODULE SIX WELL-FORMED OUTCOMES * 6.1) Challenge and focus steps * 6.2) Coaching goals * 6.3) Establishing the gap analysis * 6.4) Using diagnostic tools * 6.5) SMART objectives * 6.6) Designing & planning focus steps * 6.7) Gaining commitment * 6.8) Practice and feedback -------------------------------------------------------------------------------- WHO IS IT FOR? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. -------------------------------------------------------------------------------- ACCREDITATION Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. -------------------------------------------------------------------------------- REQUIRED ACTIVITIES PRE-COURSE We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. POST-COURSE To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. -------------------------------------------------------------------------------- COURSE MATERIAL Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report [https://www.dicksontraining.com/paradigm-psychometrics/index.php] and receive a year's membership with the Institute of Leadership & Management (ILM). -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/business-coaching/ilm-level-5-business-coaching-and-mentoring.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 03-04 October 2023 * 22-23 February 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 14-15 September 2023 * 14-15 December 2023 * 14-15 March 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. The only difference is that we split the course into four half-day sessions to make it easier on your eyes! Diploma: £1,795 + vat | Certificate: £1,495 + vat * September 2023 - 25th Sep (morning), 25th Sep (afternoon), 26th Sep (morning), 26th Sep (afternoon) * November 2023 - 6th Nov (morning), 6th Nov (afternoon), 7th Nov (morning), 7th Nov (afternoon) * January 2024 - 11th Jan (morning), 11th Jan (afternoon), 12th Jan (morning), 12th Jan (afternoon) * March 2024 - 11th Mar (morning), 11th Mar (afternoon), 12th Mar (morning), 12th Mar (afternoon) * May 2024 - 14th May (morning), 14th May (afternoon), 15th May (morning), 15th May (afternoon) * July 2024 - 9th Jul (morning), 9th Jul (afternoon), 10th Jul (morning), 10th Jul (afternoon -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company.  What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course. WHAT YOU'LL LEARN * STOP Losing Money Due to Poor or Average Customer Service! $$$ * Make MORE Money from Each Customer! $$$ * SAVE a Fortune in Advertising Dollars! $$$ * Get MORE Referrals! $$$ * Solve Problems FAST! * Retain Existing Customers! * Learn How to Create an Outstanding Customer Service Experience * Learn the 5 Tenets of TQM * Avoid the 10 Deadly Sins of Customer Service! * How to Handle Difficult Customers like a PRO! * ... and MUCH More!!! WHY YOU SHOULD CHOOSE 'OUTSTANDING CUSTOMER SERVICE - THE ULTIMATE GUIDE' * Access from all types of devices with internet access and optimum screen size * 2.5 hours of video lessons * 1 full-length * 1 resource to download * A CPD-accredited certificate of completion * Opportunity to download PDF certification promptly after successful completion of the course. * Learning the ways of minimizing loss due to average or poor customer service * Understanding how to handle difficult customers * Learning to create an excellent customer service experience * Avoiding the mistakes and errors in customer service * Gaining knowledge of handling customers for retention WHO IS THIS COURSE FOR? The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course. REQUIREMENTS * Basic / Simple Computer Skills * Basic English CAREER PATH With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company. Outstanding Customer Service - The Ultimate Guide! WHY Customer Service Is CRITICAL To Your Business! FREE 00:05:00 Good Isn't Good Enough! FREE 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00