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UK Wide
Full day
All levels
This is an essential programme for any member of staff whose role requires a high level of attention to detail. The focus is specifically on the handling of text and data, whether at the input stage or when collating information into reports and documents for use by others.
The session looks at both prevention and cure. For 'prevention', it focuses on understanding how common errors occur and on developing an awareness of the factors which influence our level of attentiveness. It introduces key psychological theories around attentiveness including the 'capacity' and 'bottleneck filter' models. And it looks at how working styles can affect attention to detail.
For 'cure', the programme looks at how to minimise the effect of stress on concentration as well as introducing a number of tools and techniques for promoting accuracy - at both the input and the checking stages. Particular attention is paid to proof-reading techniques.
By the end of the session, participants will:
Appreciate why errors occur
Understand how stress and other factors can affect focus and accuracy
Know how to improve accuracy and reduce errors when handling text and data
Be able to proof-read text and number-based documents more accurately
The impact of mistakes
Why accuracy is so important
Main reasons why errors occur
The 'capacity' and 'bottleneck filter' models
Selective attention
Chunking - big picture / little picture
Working styles - how they affect detail-orientation
Identifying and minimising the impact of stress on concentration
How to improve accuracy and reduce errors when inputting text
Managing interruptions and distractions
Proofing text and numbers