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Basic Telephone Etiquette Skills

Basic Telephone Etiquette Skills

By Online Training Academy

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 1 hour 54 minutes

  • All levels

Description

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career.

Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually.

By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart.

Key Features:

  • CPD Certified Basic Telephone Etiquette Skills Course

  • Free Certificate from Reed

  • CIQ Approved Basic Telephone Etiquette Skills Course

  • Developed by Specialist

  • Lifetime Access

Course Curriculum

  • Module 01: Introduction to Telephone Skills

  • Module 02: Preparing for the Call

  • Module 03: Answering Calls

  • Module 04: Conducting a Business Call

  • Module 05: Handling Difficult Situations

  • Module 06: Holding and Transferring Calls

  • Module 07: Ending the Call

  • Module 08: Telephone Etiquette for Customer Service

  • Module 09: Best Practices of Telephone Etiquette

Learning Outcomes:

  • Cultivate confident call handling with strategic preparation techniques.

  • Master the art of conducting seamless and impactful business conversations.

  • Navigate and resolve challenging situations with poise and professionalism.

  • Acquire proficiency in the seamless transfer of calls.

  • Enhance your telephone etiquette to provide exceptional customer service.

  • Apply best practices, setting yourself apart as a communication virtuoso.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

  • Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00

Who is this course for?

This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for:

  • Professionals seeking to refine their telephone communication skills.

  • Customer service representatives aiming for excellence in phone interactions.

  • Individuals aspiring to enhance their business communication finesse.

  • Team members involved in call handling and transfers.

  • Anyone looking to elevate their overall telephone communication competency.

Requirements

There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course.

Career path

After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are:

  • Customer Service Representative - £18K to 25K/year.

  • Receptionist - £16K to 22K/year.

  • Office Administrator - £18K to 24K/year.

  • Call Centre Operator - £17K to 23K/year.

  • Telemarketer - £16K to 20K/year.

Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

About The Provider

Online Training Academy

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