147 Emergency Medical Dispatcher courses

Advanced paediatric course for clinical staff working with children.

COURSE OVERVIEW Gain the skills to provide the best ambulance care with the Ambulance Care Assistant Course. This course will teach you how to perform your primary duties as an ambulance care assistant.  This Ambulance Care Assistant Course delves into the specifics of how an ambulance service works. It will educate you on Pediatrics first aid for common illnesses, injuries and incidents. You will learn the procedure to perform CPR and explore the steps to care for an unconscious person. In addition, you will explore how to handle common hazards and injuries and attain the ability to undertake essential ambulance maintenance. By the end of the course, you will have a solid knowledge of delivering the best care and safer transport to non-emergency patients. LEARNING OUTCOMES * Learn the fundamentals of ambulance care  * Gain the skills and knowledge in Pediatric first aid * Learn how to provide emergency treatment for loss of responsiveness and CPR * Deepen your understanding of fire safety * Learn about the manual handling hazards and injuries * Learn how to perform basic ambulance maintenance WHO IS THIS COURSE FOR This Ambulance Care Assistant Course is ideal for aspiring professionals interested in learning how to deliver the best ambulance care to non-emergency patients. The skills developed in the learning process will provide tremendous opportunities to work as Ambulance Care Assistants. ENTRY REQUIREMENT * This course is available to all learners of all academic backgrounds. * Learners should be aged 16 or over. * Good understanding of English language, numeracy and ICT skills are required to take this course. CERTIFICATION * After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. * The PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos and materials from the industry-leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * United Kingdom & internationally recognized accredited qualification; * Access to course content on mobile, tablet and desktop from anywhere, anytime; * Substantial career advancement opportunities; * 24/7 student support via email. CAREER PATH The valuable Ambulance Care Assistant Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: * Ambulance care assistant  * Call handler/emergency medical dispatcher * Emergency Care Assistant * Patient Transport Service (PTS) . * Paramedic Ambulance Care Assistant Course Module 01: Basics of Ambulance Care 00:18:00 Module 02: Paediatric First Aid 00:17:00 Module: 03: Paediatric First Aid for Common Illnesses, Injuries and Incidents 00:37:00 Module 04: Loss of Responsiveness and CPR 00:19:00 Module 05: Fire Safety 00:34:00 Module 06: Manual Handling Hazards and Injuries 00:35:00 Module 07: Ambulance Maintenance 00:28:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

OVERVIEW Find the roadmap to a successful medical receptionist career by taking this Online Medical Receptionist Course.  Medical receptionists play a vital role in the growth of healthcare facilities. They are the first point of contact for patients and can leave lasting positive impressions.  This Online Medical Receptionist Course will teach you how to carry out the various duties of a medical receptionist. For instance, you'll learn how to organise schedules, maintain medical records, organise an office filing system and maintain confidentiality in a medical environment.  Also, you'll learn to manage your time as a medical receptionist and maintain workplace safety. Finally, you'll understand what information technology is used in healthcare and identify the ethical and legal responsibilities of healthcare workers. COURSE PREVIEW LEARNING OUTCOMES * Learn about the filing systems used in medical offices * Understand the importance of time management in healthcare * Know effective ways to organise schedules * Learn how to maintain confidentiality in a clinical setting * Enrich your knowledge of information technology in healthcare * Identify the ethical and legal aspects of healthcare WHY TAKE THIS COURSE FROM JOHN ACADEMY? * Affordable, well-structured and high-quality e-learning study materials * Meticulously crafted engaging and informative tutorial videos and materials * Efficient exam systems for the assessment and instant result * Earn UK & internationally recognised accredited qualification * Easily access the course content on mobile, tablet, or desktop from anywhere, anytime * Excellent career advancement opportunities * Get 24/7 student support via email WHAT SKILLS WILL YOU LEARN FROM THE COURSE? * File Management  * Record Keeping * Medical Jargon * Workplace Safety Management  WHO SHOULD TAKE THIS ONLINE MEDICAL RECEPTIONIST COURSE? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. ARE THERE ANY ENTRY REQUIREMENTS? This Online Medical Receptionist Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. ONLINE MEDICAL RECEPTIONIST COURSE CERTIFICATION After completing and passing the Online Medical Receptionist Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. CAREER PATH€‹ Online Medical Receptionist Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as:   * Medical secretary - Salary: £17,500 to £24,000 * Medical illustrator - Salary: £25,654 to £39,026 * Receptionist - Salary: £15,000 to £22,000 * Emergency medical dispatcher - Salary: £21,730 to £26,282 * Medical receptionist - £24,000 per annum * Medical receptionist / Administrator - £11.00 per hour Module 1: Introduction to Healthcare and Receptionists Introduction to Medical Secretary 00:16:00 Module 2: Organise Schedules Organise Schedules 00:21:00 Module 3: Maintaining Medical Records Maintaining Medical Records 00:19:00 Module 4: Effective Filing Systems in Medical Offices Effective Filing Systems in Medical Offices 00:16:00 Module 5: Confidentiality in a Medical Environment Confidentiality in a Medical Environment 00:14:00 Module 6: Time Management Time Management 00:37:00 Module 7: Medical Jargon and Terminology Medical Jargon and Terminology 00:25:00 Module 8: Maintaining Workplace Safety Maintaining Workplace Safety 00:20:00 Module 9: Information Technology in Health Care Information Technology in Health Care 00:13:00 Module 10: Legal aspects and Ethics Legal aspects and Ethics 00:19:00 Assignment Assignment - Medical Receptionist 00:00:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00

DESCRIPTION Emergency And Disaster Management Diploma A premier online course tailored for individuals who are keen on gaining in-depth knowledge in the realm of emergency and disaster management. This carefully designed course equips learners with the essential skills and understanding required to effectively manage, respond, and adapt to various emergency and disaster situations. One of the foundational aspects of the Emergency And Disaster Management Diploma is its focus on understanding emergencies and disasters. Learners get equipped with the necessary tools to discern the nature of different crises, be it natural calamities or human-induced disruptions. This comprehension is paramount in tailoring specific and effective responses to diverse emergencies. A critical component of emergency management is the proactive approach of preparedness and planning. This course ensures that individuals understand the nuances of effective planning and how preparedness can often spell the difference between successful outcomes and devastating failures. By studying the elements of planning, learners are poised to design robust strategies and frameworks that mitigate potential adverse effects of disasters. Moving from the phase of understanding and preparation, the course then transitions into the practicalities of response and relief operations. Here, students learn the intricacies of immediate response, from the mobilisation of resources to the establishment of relief centres. The efficiency and timeliness of these operations often determine the extent to which lives can be saved. Post the immediate aftermath, recovery and reconstruction are vital stages in returning to normalcy. The Emergency And Disaster Management Diploma sheds light on how societies and communities can rebuild, both physically and mentally. It explores strategies to reconstruct infrastructure and rehabilitate communities after a disaster. Risk, an inherent part of emergencies and disasters, demands keen attention. Hence, the course delves into risk reduction and mitigation. By understanding the potential risks and ways to mitigate them, individuals are better prepared to prevent, or at the very least, lessen the impact of future emergencies. Given the ever-increasing global emphasis on climate change, its intersection with disaster management is pivotal. The course covers the implications of climate change on disaster management, offering insights into how shifting weather patterns can exacerbate crises and what can be done to adapt to these changes. Public health emergencies, especially after global experiences with pandemics, have come to the forefront. The diploma elucidates the nature of such emergencies, their management, and the importance of a coordinated response. In today's complex geopolitical environment, the threat of terrorism and other human-induced disasters can't be ignored. The course provides an in-depth understanding of these threats, highlighting the importance of vigilance, preparation, and adaptive response mechanisms. Engaging communities in disaster management is a modern and effective approach. Community-Based Disaster Management, covered in this course, emphasizes the importance of involving local communities in both planning and response stages, ensuring that the measures taken resonate with the specific needs and nuances of the affected population. Lastly, by exploring future trends and challenges in emergency and disaster management, the course ensures that learners are not just prepared for today, but are also equipped to handle the evolving nature of emergencies in the future. In conclusion, the Emergency And Disaster Management Diploma is a comprehensive online course that prepares individuals to face, manage, and mitigate various emergencies and disasters with competence and confidence. It is a must for those looking to make a significant impact in this crucial domain. What you will learn 1:Understanding Emergencies and Disasters 2:Preparedness and Planning 3:Response and Relief Operations 4:Recovery and Reconstruction 5:Risk Reduction and Mitigation 6:Climate Change and Disaster Management 7:Public Health Emergencies 8:Terrorism and Human-induced Disasters 9:Community-Based Disaster Management 10:Future Trends and Challenges in Emergency and Disaster Management COURSE OUTCOMES After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. ASSESSMENT Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. ACCREDITATION Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

This training program is designed to support individuals interested in becoming Call Center Agents and introduces the skills that will make anyone stand out from the crowd. In this course, you will have a better understanding of the ways to listen, be heard, and manage relationships with sales prospects successfully. Discover a range of topics explaining telephone etiquette, essential tools and techniques to build rapport with customers, types of questions required to ask, setting goals, key steps that enable to avoid critical mistake while speaking. In addition, you will master to communicate effectively with the customers, learn suitable ways of greetings, transferring calls and closing a conversation. IN JUST 5 HOURS 40 MINUTES YOU WILL: * Develop the right attitude required to become an excellent Call Center Agent * Become a skilled communicator and manage difficult or hostile customers * Meet the needs of your customers and overcome the obstacles to your succeed * Have a better understanding of the value of call center based customer service * Excel in career direction as a Call Center Agent/Call Center Representative WHY CHOOSE THIS COURSE * Earn an e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment CERTIFICATION After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. WHO IS THIS COURSE FOR? Level 1 Certificate in Call Center Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. THIS QUALIFICATION IS IDEAL FOR: * Customer Service Agents * Managers * Assistant Managers * Call Center Executives * Customer Service Representatives * Customer Support Associates * Freshers COURSE CONTENT Call Center Training Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:15:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:15:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: * Determine what drives customers' purchases and the various conversational tenses. * Describe the many methods and instruments that may be applied to leave clients with a favourable impression. * Explore the steps involved in defining goals and benchmarks to build an effective call centre team. * State the important terms and procedures that can help you get ready for a sales call. * Analyse the strategies you may use to overcome the objections and rejections of clients. * Determine the procedures necessary to turn calls into sales. * Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: * Course 01: Phone-Based Customer Service * Course 02: Customer Relationship Management * Course 03: Retail Strategy * Course 04: Sales: Psychology of Customers * Course 05: Telesales Executive Training * Course 06: Facilities Management Level 3 * Course 07: Data Protection and Data Security Level 2 * Course 08: Effective Communication Skills Diploma * Course 09: Public Speaking and Presentation Skill Course * Course 10: The Formula to Talk with Strangers * Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: * PDF Certificate: Free (Previously it was £6*11 = £66) * Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Individuals who would benefit from enrolling in our Call Centre Training course include: * Aspiring people who want to work in a call centre. * Representatives, customer service managers, and technical support specialists. * Sales representatives who handle customer interaction. * People who want to learn about call centres for future benefits. REQUIREMENTS This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. CAREER PATH Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: * Training Officer: £15,000 to £35,000 * Call Centre Operator: £15,000 to £28,000 * Receptionist: £15,000 to £22,000 CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

COURSE DESCRIPTION Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation. LEARNING OUTCOME * Familiarise with building rapport over the phone  * Understand aspects of phone etiquette  * Gain in-depth knowledge of the inbound and outbound calls  * Deepen your understanding of active listening and managing tough callers  HOW MUCH DO CUSTOMER SERVICE EXECUTIVES EARN?  * Senior - £38,000 (Apprx.)  * Average - £223,000 (Apprx.)   * Starting - £14,000 (Apprx.) REQUIREMENT Our Phone-Based Customer Service Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 2 Module 01: Aspects of Phone Etiquette 00:31:00 Module 02: Building Rapport Over the Phone 00:24:00 Module 03: Inbound and Outbound Calls 00:16:00 Module 04: Active Listening and Managing Tough Callers 00:28:00 Assignment Assignment - Phone-Based Customer Service Part - 2 00:00:00

DESCRIPTION: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. LEARNING OUTCOMES : * The nuances of body language and verbal skills. * Aspects of verbal communication such as tone, cadence, and pitch. * Questioning and listening skills. * Ways of delivering bad news and saying no. * Effective ways to negotiate. * The importance of creating and delivering meaningful messages. * Tools to facilitate communication. * The value of personalizing interactions and developing relationships. * Vocal techniques that enhance speech and communication ability. * Techniques for managing stress. ASSESSMENT: * At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. * Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

"Answering a call isn't just about picking up the phone, it's about creating an experience. Enhance your communication and negotiation skills, and master the art of dealing with challenging clients. Learn the art of handling customers professionally. Our Call Centre Training is here to help you develop the necessary communication, negotiation and technology skills. With this course, you'll be equipped to handle even the toughest clients with ease. This Call Centre Training is designed for individuals interested in pursuing a career in customer service, particularly in call centres. Whether you are a new entrant to the industry or seeking to enhance your skills, our course will help you develop the necessary skills for success in this field. Learning Outcomes: * Understand the fundamentals of Call Centre operations and metrics. * Develop key traits required to excel as a Call Centre agent. * Enhance communication and negotiation skills to manage client expectations. * Identify customer needs and maintain a healthy agent-customer relationship. * Learn telephone etiquettes and best practices for professional conduct. * Gain knowledge about emerging technologies and trends in the Call Centre industry. In the current competitive market, Call Centres play a crucial role in Recruitment. The Call Centre Training course provides an in-depth understanding of call centre operations and metrics, customer relationship management, and essential communication skills. The course modules cover key aspects such as telephone etiquettes, negotiation techniques, and managing difficult clients, empowering you with the right tools to provide exceptional customer service. Throughout the course, you'll learn about the various call centre metrics, industry trends, and the impact of emerging technologies on the industry. You'll also learn about the best practices and standards for professional conduct in a Call Centre environment. Upon completion, you'll have a solid foundation in call centre operations, making you an expert in this sector. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * Individuals looking to enter the industry. * Call Centre agents and managers seeking to enhance their skills and knowledge. * Professionals looking to understand Call Centre operations and customer relationship management. * Anyone interested in understanding the fundamentals of Call Centre management. CAREER PATH * Call Centre Agent: £18,000 - £24,000 per annum * Customer Service Representative: £16,000 - £25,000 per annum * Call Centre Manager: £25,000 - £50,000 per annum * Sales Representative: £18,000 - £40,000 per annum * Operations Manager: £30,000 - £60,000 per annum * Customer Service Manager: £25,000 - £50,000 per annum

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. LEARNING OUTCOMES * Gain an in-depth understanding of call centre operations. * Identify and embody the essential traits of a successful call centre agent. * Master telephone etiquettes to create outstanding customer experiences. * Hone your communication skills for effective customer interactions. * Acquire expertise in scripting and negotiation techniques. WHY BUY THIS CALL CENTRE TRAINING: EXCELLING IN CUSTOMER SERVICE AND COMMUNICATION? 1. Unlimited access to the course for forever 2. Digital Certificate, Transcript, student ID all included in the price 3. Absolutely no hidden fees 4. Directly receive CPD accredited qualifications after course completion 5. Receive one to one assistance on every weekday from professionals 6. Immediately receive the PDF certificate after passing 7. Receive the original copies of your certificate and transcript on the next working day 8. Easily learn the skills and knowledge from the comfort of your home CERTIFICATION After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. WHO IS THIS CALL CENTRE TRAINING: EXCELLING IN CUSTOMER SERVICE AND COMMUNICATION COURSE FOR? * Aspiring call centre professionals looking to kickstart their career. * Customer service enthusiasts seeking to excel in call centre roles. * Existing call centre agents aiming to enhance their skills. * Managers and supervisors overseeing call centre teams. * Anyone passionate about delivering exceptional customer experiences. PREREQUISITES This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CAREER PATH * Call Centre Agent: £18,000 - £25,000 per annum * Customer Service Representative: £18,000 - £30,000 per annum * Call Centre Supervisor: £25,000 - £40,000 per annum * Customer Experience Manager: £30,000 - £50,000 per annum * Operations Manager (Call Centre): £40,000 - £60,000 per annum * Call Centre Director: £60,000 - £100,000+ per annum COURSE CURRICULUM Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00