Description

Mediation Skills

This is an interactive and dynamic workshop designed to help participants increase their understanding of conflict and of the use of mediation mindsets and skills to manage it. Mediation facilitates people in conflict finding their own way forward. By using mediation mindsets and skills, participants will be able to understand the sources of conflict and how to manage it and will become more effective in dealing with it in their organisations.

Learning objectives

At the end of the session participants will:

Understand themselves better when they are in conflict

Be aware of how people in conflict behave, feel and think

Understand, and be able to apply, mediation mindsets and skills to managing conflict

Be able to deal with conflict more effectively, becoming more confident and assertive

Introduction

Workshop objectives

Participants' experience and confidence in this area

Personal objectives

Overview of conflict

Conflict in organisations and teams

The conflict escalation spiral

Constructive or destructive conflict?

Causes of conflict

Neurobiology and conflict: reaction and response

Observations and interpretations

Mayer's Wheel of Conflict

The PIN model: Positions-Interests-Needs

Key mindsets in mediation

Impartiality and neutrality

Creating space

Creating safety

Key skills

Listening for facts, feelings, needs and assumptions

Reflecting and summarising

Powerful questioning

Empathy

Assertive communication and non-violent communication

NVC model

I statements

Application and review of the day

So, what do you need to deal with conflict successfully?

Diffusing a reaction

Action planning

Review and close

Course Images

Mediation Mindsets and Skills

By Maximum Performance

Booking options

Highlights

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About The Provider

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