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Price on Enquiry
Delivered Online or In-Person
You travel to organiser or they travel to you
Harpenden
10 days
All levels
A practical approach to managing yourself and those around you, this unique &'bite-sized', ILM-recognised programme will help managers step up and make a difference.
Aimed primarily at new and aspiring managers (and also a very good refresher for managers who have not been through a structured development programme before), the programme takes a &'bite-sized', modular approach which gives participants plenty of tools and strategies for dealing with everyday challenges in the workplace as well as the opportunity to learn from others' experiences, reflect on their own, and benefit from the inspirational advice and guidance of your choice of expert trainer.
Welcome to your MDP (½ day)
Welcome and introductions
Why invest in managers?
Expectations
Aptimore and Mindmarker explained
1:1 coaching support
What makes a manager? (½ day)
Identifying skills and traits of effective managers
How do you compare?
What is the balance I need to manage?
Introduction to FACET5
Your FACET5 report
Reflections on strengths and development areas
Learning review
Creating the environment for success (½ day)
Your experiences of good and bad managers
How to create an environment for success
Managing your team through maturity stages
Setting expectations
The shadow of a leader
Learning review
Managing my time (½ day)
Time traps
Dealing with procrastination
Are your efforts aligned?
To-do lists
Prioritising
Urgent v Important tasks
The OATS principle
Learning review
Crucial conversations (full day)
Your conversation barriers
Skills needed to be effective
Be specific!
Observations and inferences
Transactional Analysis
Learning review
Managing performance reviews (½ day)
The performance conversation and structure
The agenda
Setting clear goals
Measuring performance
Behavioural objectives
Make the conversation interesting for both parties
Learning review
Coaching skills to develop others (½ day)
What is coaching?
Spectrum of skills needed
Stop giving the answers!
The coaching game
1:1 practice session using GROW
Learning review
Effective delegation (½ day)
Is your team ready?
The Reina trust model
A trust questionnaire
4 steps to successful delegation
Learning review
Managing through change (½ day)
Being an effective change agent
The change transition curve
Forcefield Analysis
Detecting and managing resistance
A change scenario!
Learning review
Communicating and presenting with impact (full day)
The speaker v the listener
Memorable messages
The 6 principles of sticky ideas
Delivering jaw-dropping moments
Combatting anxiety
Analogies and metaphors
Pictures and props
Learning review
Influencing and negotiating (½ day)
Influencing power bases
Networking for success
Negotiation self-assessment inventory
Win-win negotiation
Influencing in meetings
Learning review
Running effective meetings (½ day)
Why do we have too many meetings?
The role of the Chair
Dealing with challenging situations
A strong opening - setting the scene
The meeting process
PIMS - getting involvement in meetings
Learning review
Emotional intelligence (EI) and your personal brand (½ day)
What is EI and why is it important?
The 4 competencies
Your EI awareness
Sympathy v Empathy
Your personal brand
The Johari Window
Learning review
Leadership styles (½ day)
The management v leadership debate
Transactional v Transformational leadership
Intent-based leadership
Your desire to lead - a questionnaire
The resilient manager / leader
Learning review
Problem-solving and decision making (½ day)
Problem solving - a practical challenge (1)
Emotional v logical decision-making
Decision making strategies
Problem solving - a practical challenge (2)
Learning review
Managing working relationships (½ day)
An introduction to the strengths Deployment Inventory (SDI)
How you deploy your strengths in relationships
The difference between motivation and behaviour
The impact of your preferences on others
Overdone strengths
Managing conflict in relationships
Learning review
Your review and reflections - what now? (¾ day)
Your Aptimore full report
Your learning records
The power of why!
Your manager profile
Your present v your future - 1:1 conversations
The MDP reflections
Your Maximum Performance and ILM certificates
Celebrating success!
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