The Moccasin Manager

Who Should Attend and Why?

Who? - This is for any level of Manager or Leader (regardless of hierarchical position) and those expected to step into managerial or leadership roles in the next 12 to 18 months.

Why? 

From our experience, most new managers and leaders are rarely given proper management or leadership training before their first appointment. If you think about it, this is inviting problems! How can you expect someone to step up from being one of the team to managing the team (or another team) without proper training?

Very few organisations do this, but those who continue to do this for all their rising talent say it produces benefits and helps everything work smoothly. They would not continue to run these programmes with us if it were not.

When asked why they have these programmes annually, they mostly say it gives prospective managers and leaders the understanding of how to deal with people and understand how everyone else will be managing and leading their people too. They also want them to have time to practice the skills before they take up their new positions.

Managers need to know how to manage people, which means understanding how people are different, how they want to be treated, and how they do not want to be treated. This may seem common sense until you bring in the organisation's culture.

• What is Emotional Intelligence?
• Why MUST we ALL use it in work (and personal life too)?
• What is our Moccasin Approach® and how does it link to EI, work, and relationships?
• What is Empathy, and why do we split it into three different types?
• EI and Assertiveness and why we must be firm and fair but still use empathy.
• Balancing our needs, Team needs, EI and Organisational needs.
• The challenges of using EI and why ALL of us must be Authentic.
• Creating the evidence to spread psychological safety across the organisation.
• How the Self-Fulfilling Prophecy works for (or against) EI.
• What is our ES2, and why is it SO crucial for ALL our Teams and the organisation as a whole?
• Create your own Core Management Principles based on our logic-driven approach.

When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.

Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.

We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.