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Mastering Critical Conversations: In-House Training

Mastering Critical Conversations: In-House Training

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • Delivered Online or In-Person

  • Delivered at your location

  • UK Wide

  • Full day

  • All levels

Description

Mastering Critical Conversations: In-House Training

We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally.

After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.

What You Will Learn

At the end of this program, you will be able to:

  • Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze

  • Utilize various techniques to mitigate an 'amygdala hijack' state

  • Leverage a 5-step model to deliver 'challenging' news effectively

Managing Difficult Conversations
  • Obstacles to managing difficult conversations

  • Understanding human nature

Brain Science and the Biology of Emotion
  • The unique challenge of social and emotional learning

  • The limbic system and the amygdala hijack

  • Self-regulation strategy for the amygdala hijack

Delivering Challenging Messages
  • Managing difficult conversations

  • 5 steps for delivering a challenging message

  • Verbal active listening techniques

  • Preparing to deliver a challenging message (scenarios)

Conversations Involving Emotion and Conflict
  • Two types of conflict

  • Spectrum of responses to conflict

  • Psychological type preferences and conflict

  • Creating an action plan

About The Provider

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