1198 Courses

About This Course:  Our Level 3 Deliverer of Conflict Management Course is tailored for individuals aspiring to become trainers in the security industry. It's designed for those proficient in basic lesson planning, presentation, and classroom delivery, with a keen understanding of security sectors like SIA Security, Door Supervision, or CCTV Public Surveillance. Entry Requirements: Candidates must be 18 and possess teaching qualifications such as Level 3 AET or Level 3 PTLLS. Course Assessment: Assessment involves demonstrating and submitting a portfolio assignment upon course completion. Course Cost: The Level 3 Deliverer of Conflict Management Course costs £300.00, with no hidden fees. Book Now: Secure your spot by booking over the phone at 02071937669 or 01615194328 or online via full payment or deposit. Visit our offices or send a cheque or bank transfer to Learn More Academy Ltd. Corporate Booking: Discounts are available for group bookings. Contact us for more information. Have Questions? Contact us at 02071937669 or 01615194328, or email us at training@learnmoreacademy.co.uk. Our dedicated staff are here to assist you.

Learn how to take blood ... train as a Phlebotomist Nationally Recognised Qualification No previous experience or qualifications needed OCN Accredited - Level 3 (advanced) CPD Accredited (The CPD Certification Service) Covers all steps up to live blood draw Practise on artificial arm and fake blood! Basic understanding of English language required OPEN TO ALL APPLICANTS

LOOKING FOR: PICTURE BOOKS, MG, YA Emily started working at United Agents in 2013 in the foreign rights department, representing the overseas rights for UA's children's authors and illustrators, before moving over to primary agenting in 2015. Before this she worked in a primary school reading books with children every single day and discovering exactly what they like to read. She loves books that touch on the gritty realisms of life such as the writing of Louise O'Neill and Holly Bourne. Emily is also on the lookout for middle grade of any kind; everything from authentic and emotive to humorous adventure. Above all she has a passion for great characterisation and is on the hunt for a distinctive, new and underrepresented voice in children’s literature, whatever age group that may find itself in.  Emily is also looking for picture book authors and illustrators. Her favourite picture books are those with an off the wall, irreverent humour. Not Now Bernard frames many a childhood memory for her for example. On the illustration side, If you’re looking for representation the most important thing you can do is find your own voice and adapt a style that is unique to you. Emily would like you to submit a covering letter, 1 page synopsis and the first three chapters (5,000 words max) of your manuscript in a single word document. For picture books, please send a covering letter, and text for up to 3 stories. (In addition to the paid sessions, Emily is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk [agent121@iaminprint.co.uk] to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 8 May 2024

Duration 5 Days 30 CPD hours This course is intended for This course is designed for persons aspiring to the Microsoft 365 Administrator role and have completed at least one of the Microsoft 365 role-based administrator certification paths. This course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronization, and Microsoft 365 security and compliance. In Microsoft 365 tenant management, you learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, security groups, and administrative roles. You then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity. Finally, you explore how to manage user-driven client installations of Microsoft 365 Apps for enterprise deployments. The course then transitions to an in-depth examination of Microsoft 365 identity synchronization, with a focus on Microsoft Entra Connect and Connect Cloud Sync. You learn how to plan for and implement each of these directory synchronization options, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multifactor authentication and self-service password management. In Microsoft 365 security management, you begin examining the common types of threat vectors and data breaches facing organizations today. You then learn how Microsoft 365?s security solutions address each of these threats. You are introduced to the Microsoft Secure Score, as well as to Microsoft Entra ID Protection. You then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Safe Attachments, and Safe Links. Finally, you are introduced to the various reports that monitor an organization?s security health. You then transition from security services to threat intelligence; specifically, using Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint. Once you have this understanding of Microsoft 365?s security suite, you then examine the key components of Microsoft 365 compliance management. This begins with an overview of all key aspects of data governance, including data archiving and retention, Microsoft Purview message encryption, and data loss prevention (DLP). You then delve deeper into archiving and retention, paying particular attention to Microsoft Purview insider risk management, information barriers, and DLP policies. You then examine how to implement these compliance features by using data classification and sensitivity labels. Prerequisites * Completed a role-based administrator course such as Messaging, Teamwork, Security, Compliance, or Collaboration. * A proficient understanding of DNS and basic functional experience with Microsoft 365 services. * A proficient understanding of general IT practices. * A working knowledge of PowerShell. 1 - CONFIGURE YOUR MICROSOFT 365 EXPERIENCE * Explore your Microsoft 365 cloud environment * Configure your Microsoft 365 organizational profile * Manage your tenant subscriptions in Microsoft 365 * Integrate Microsoft 365 with customer engagement apps * Complete your tenant configuration in Microsoft 365 2 - MANAGE USERS, LICENSES, AND MAIL CONTACTS IN MICROSOFT 365 * Determine the user identity model for your organization * Create user accounts in Microsoft 365 * Manage user account settings in Microsoft 365 * Manage user licenses in Microsoft 365 * Recover deleted user accounts in Microsoft 365 * Perform bulk user maintenance in Microsoft Entra ID * Create and manage guest users * Create and manage mail contacts 3 - MANAGE GROUPS IN MICROSOFT 365 * Examine groups in Microsoft 365 * Create and manage groups in Microsoft 365 * Create dynamic groups using Azure rule builder * Create a Microsoft 365 group naming policy * Create groups in Exchange Online and SharePoint Online 4 - ADD A CUSTOM DOMAIN IN MICROSOFT 365 * Plan a custom domain for your Microsoft 365 deployment * Plan the DNS zones for a custom domain * Plan the DNS record requirements for a custom domain * Create a custom domain in Microsoft 365 5 - CONFIGURE CLIENT CONNECTIVITY TO MICROSOFT 365 * Examine how automatic client configuration works * Explore the DNS records required for client configuration * Configure Outlook clients * Troubleshoot client connectivity 6 - CONFIGURE ADMINISTRATIVE ROLES IN MICROSOFT 365 * Explore the Microsoft 365 permission model * Explore the Microsoft 365 admin roles * Assign admin roles to users in Microsoft 365 * Delegate admin roles to partners * Manage permissions using administrative units in Microsoft Entra ID * Elevate privileges using Microsoft Entra Privileged Identity Management * Examine best practices when configuring administrative roles 7 - MANAGE TENANT HEALTH AND SERVICES IN MICROSOFT 365 * Monitor the health of your Microsoft 365 services * Monitor tenant health using Microsoft 365 Adoption Score * Monitor tenant health using Microsoft 365 usage analytics * Develop an incident response plan * Request assistance from Microsoft 8 - DEPLOY MICROSOFT 365 APPS FOR ENTERPRISE * Explore Microsoft 365 Apps for enterprise functionality * Explore your app compatibility by using the Readiness Toolkit * Complete a self-service installation of Microsoft 365 Apps for enterprise * Deploy Microsoft 365 Apps for enterprise with Microsoft Configuration Manager * Deploy Microsoft 365 Apps for enterprise from the cloud * Deploy Microsoft 365 Apps for enterprise from a local source * Manage updates to Microsoft 365 Apps for enterprise * Explore the update channels for Microsoft 365 Apps for enterprise * Manage your cloud apps using the Microsoft 365 Apps admin center 9 - ANALYZE YOUR MICROSOFT 365 WORKPLACE DATA USING MICROSOFT VIVA INSIGHTS * Examine the analytical features of Microsoft Viva Insights * Explore Personal insights * Explore Team insights * Explore Organization insights * Explore Advanced insights 10 - EXPLORE IDENTITY SYNCHRONIZATION * Examine identity models for Microsoft 365 * Examine authentication options for the hybrid identity model * Explore directory synchronization 11 - PREPARE FOR IDENTITY SYNCHRONIZATION TO MICROSOFT 365 * Plan your Microsoft Entra deployment * Prepare for directory synchronization * Choose your directory synchronization tool * Plan for directory synchronization using Microsoft Entra Connect * Plan for directory synchronization using Microsoft Entra Connect cloud sync 12 - IMPLEMENT DIRECTORY SYNCHRONIZATION TOOLS * Configure Microsoft Entra Connect prerequisites * Configure Microsoft Entra Connect * Monitor synchronization services using Microsoft Entra Connect Health * Configure Microsoft Entra Connect cloud sync prerequisites * Configure Microsoft Entra Connect cloud sync 13 - MANAGE SYNCHRONIZED IDENTITIES * Manage users with directory synchronization * Manage groups with directory synchronization * Use Microsoft Entra Connect Sync Security Groups to help maintain directory synchronization * Configure object filters for directory synchronization * Explore Microsoft Identity Manager * Troubleshoot directory synchronization 14 - MANAGE SECURE USER ACCESS IN MICROSOFT 365 * Manage user passwords * Enable pass-through authentication * Enable multifactor authentication * Enable passwordless sign-in with Microsoft Authenticator * Explore self-service password management * Explore Windows Hello for Business * Implement Microsoft Entra Smart Lockout * Implement conditional access policies * Explore Security Defaults in Microsoft Entra ID * Investigate authentication issues using sign-in logs 15 - EXAMINE THREAT VECTORS AND DATA BREACHES * Explore today's work and threat landscape * Examine how phishing retrieves sensitive information * Examine how spoofing deceives users and compromises data security * Compare spam and malware * Examine account breaches * Examine elevation of privilege attacks * Examine how data exfiltration moves data out of your tenant * Examine how attackers delete data from your tenant * Examine how data spillage exposes data outside your tenant * Examine other types of attacks 16 - EXPLORE THE ZERO TRUST SECURITY MODEL * Examine the principles and components of the Zero Trust model * Plan for a Zero Trust security model in your organization * Examine Microsoft's strategy for Zero Trust networking * Adopt a Zero Trust approach 17 - EXPLORE SECURITY SOLUTIONS IN MICROSOFT 365 DEFENDER * Enhance your email security using Exchange Online Protection and Microsoft Defender for Office 365 * Protect your organization's identities using Microsoft Defender for Identity * Protect your enterprise network against advanced threats using Microsoft Defender for Endpoint * Protect against cyber attacks using Microsoft 365 Threat Intelligence * Provide insight into suspicious activity using Microsoft Cloud App Security * Review the security reports in Microsoft 365 Defender 18 - EXAMINE MICROSOFT SECURE SCORE * Explore Microsoft Secure Score * Assess your security posture with Microsoft Secure Score * Improve your secure score * Track your Microsoft Secure Score history and meet your goals 19 - EXAMINE PRIVILEGED IDENTITY MANAGEMENT * Explore Privileged Identity Management in Microsoft Entra ID * Configure Privileged Identity Management * Audit Privileged Identity Management * Control privileged admin tasks using Privileged Access Management 20 - EXAMINE AZURE IDENTITY PROTECTION * Explore Azure Identity Protection * Enable the default protection policies in Azure Identity Protection * Explore the vulnerabilities and risk events detected by Azure Identity Protection * Plan your identity investigation 21 - EXAMINE EXCHANGE ONLINE PROTECTION * Examine the anti-malware pipeline * Detect messages with spam or malware using Zero-hour auto purge * Explore anti-spoofing protection provided by Exchange Online Protection * Explore other anti-spoofing protection * Examine outbound spam filtering 22 - EXAMINE MICROSOFT DEFENDER FOR OFFICE 365 * Climb the security ladder from EOP to Microsoft Defender for Office 365 * Expand EOP protections by using Safe Attachments and Safe Links * Manage spoofed intelligence * Configure outbound spam filtering policies * Unblock users from sending email 23 - MANAGE SAFE ATTACHMENTS * Protect users from malicious attachments by using Safe Attachments * Create Safe Attachment policies using Microsoft Defender for Office 365 * Create Safe Attachments policies using PowerShell * Modify an existing Safe Attachments policy * Create a transport rule to bypass a Safe Attachments policy * Examine the end-user experience with Safe Attachments 24 - MANAGE SAFE LINKS * Protect users from malicious URLs by using Safe Links * Create Safe Links policies using Microsoft 365 Defender * Create Safe Links policies using PowerShell * Modify an existing Safe Links policy * Create a transport rule to bypass a Safe Links policy * Examine the end-user experience with Safe Links 25 - EXPLORE THREAT INTELLIGENCE IN MICROSOFT 365 DEFENDER * Explore Microsoft Intelligent Security Graph * Explore alert policies in Microsoft 365 * Run automated investigations and responses * Explore threat hunting with Microsoft Threat Protection * Explore advanced threat hunting in Microsoft 365 Defender * Explore threat analytics in Microsoft 365 * Identify threat issues using Microsoft Defender reports 26 - IMPLEMENT APP PROTECTION BY USING MICROSOFT DEFENDER FOR CLOUD APPS * Explore Microsoft Defender Cloud Apps * Deploy Microsoft Defender for Cloud Apps * Configure file policies in Microsoft Defender for Cloud Apps * Manage and respond to alerts in Microsoft Defender for Cloud Apps * Configure Cloud Discovery in Microsoft Defender for Cloud Apps * Troubleshoot Cloud Discovery in Microsoft Defender for Cloud Apps 27 - IMPLEMENT ENDPOINT PROTECTION BY USING MICROSOFT DEFENDER FOR ENDPOINT * Explore Microsoft Defender for Endpoint * Configure Microsoft Defender for Endpoint in Microsoft Intune * Onboard devices in Microsoft Defender for Endpoint * Manage endpoint vulnerabilities with Microsoft Defender Vulnerability Management * Manage device discovery and vulnerability assessment * Reduce your threat and vulnerability exposure 28 - IMPLEMENT THREAT PROTECTION BY USING MICROSOFT DEFENDER FOR OFFICE 365 * Explore the Microsoft Defender for Office 365 protection stack * Investigate security attacks by using Threat Explorer * Identify cybersecurity issues by using Threat Trackers * Prepare for attacks with Attack simulation training 29 - EXAMINE DATA GOVERNANCE SOLUTIONS IN MICROSOFT PURVIEW * Explore data governance and compliance in Microsoft Purview * Protect sensitive data with Microsoft Purview Information Protection * Govern organizational data using Microsoft Purview Data Lifecycle Management * Minimize internal risks with Microsoft Purview Insider Risk Management * Explore Microsoft Purview eDiscovery solutions 30 - EXPLORE ARCHIVING AND RECORDS MANAGEMENT IN MICROSOFT 365 * Explore archive mailboxes in Microsoft 365 * Enable archive mailboxes in Microsoft 365 * Explore Microsoft Purview Records Management * Implement Microsoft Purview Records Management * Restore deleted data in Exchange Online * Restore deleted data in SharePoint Online 31 - EXPLORE RETENTION IN MICROSOFT 365 * Explore retention by using retention policies and retention labels * Compare capabilities in retention policies and retention labels * Define the scope of a retention policy * Examine the principles of retention * Implement retention using retention policies, retention labels, and eDiscovery holds * Restrict retention changes by using Preservation Lock 32 - EXPLORE MICROSOFT PURVIEW MESSAGE ENCRYPTION * Examine Microsoft Purview Message Encryption * Configure Microsoft Purview Message Encryption * Define mail flow rules to encrypt email messages * Add organizational branding to encrypted email messages * Explore Microsoft Purview Advanced Message Encryption 33 - EXPLORE COMPLIANCE IN MICROSOFT 365 * Plan for security and compliance in Microsoft 365 * Plan your beginning compliance tasks in Microsoft Purview * Manage your compliance requirements with Compliance Manager * Examine the Compliance Manager dashboard * Analyze the Microsoft Compliance score 34 - IMPLEMENT MICROSOFT PURVIEW INSIDER RISK MANAGEMENT * Explore insider risk management * Plan for insider risk management * Explore insider risk management policies * Create insider risk management policies * Investigate insider risk management activities and alerts * Explore insider risk management cases 35 - IMPLEMENT MICROSOFT PURVIEW INFORMATION BARRIERS * Explore Microsoft Purview Information Barriers * Configure information barriers in Microsoft Purview * Examine information barriers in Microsoft Teams * Examine information barriers in OneDrive * Examine information barriers in SharePoint 36 - EXPLORE MICROSOFT PURVIEW DATA LOSS PREVENTION * Examine Data Loss Prevention * Explore Endpoint data loss prevention * Examine DLP policies * View DLP policy results * Explore DLP reports 37 - IMPLEMENT MICROSOFT PURVIEW DATA LOSS PREVENTION * Plan to implement Microsoft Purview Data Loss Protection * Implement Microsoft Purview's default DLP policies * Design a custom DLP policy * Create a custom DLP policy from a template * Configure email notifications for DLP policies * Configure policy tips for DLP policies 38 - IMPLEMENT DATA CLASSIFICATION OF SENSITIVE INFORMATION * Explore data classification * Implement data classification in Microsoft 365 * Explore trainable classifiers * Create and retrain a trainable classifier * View sensitive data using Content explorer and Activity explorer * Detect sensitive information documents using Document Fingerprinting 39 - EXPLORE SENSITIVITY LABELS * Manage data protection using sensitivity labels * Explore what sensitivity labels can do * Determine a sensitivity label's scope * Apply sensitivity labels automatically * Explore sensitivity label policies 40 - IMPLEMENT SENSITIVITY LABELS * Plan your deployment strategy for sensitivity labels * Examine the requirements to create a sensitivity label * Create sensitivity labels * Publish sensitivity labels * Remove and delete sensitivity labels ADDITIONAL COURSE DETAILS: Nexus Humans MS-102T00: Microsoft 365 Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MS-102T00: Microsoft 365 Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

ELECTRONICS EQUIPMENT REPAIR 2 AIM Electronics Equipment Repair 2 (Online Virtual Classroom) is a follow on course to Electronics Equipment Repair 1 [http://hitechtraining.ie/electronics-equipment-repair-1/].  This course builds on the skills gained and enables participants to build, test and fault-find more complex Analogue Electronic circuits DURATION AND SCHEDULE The course runs over 5 weeks (Monday & Wednesday evenings) commencing on Monday 22nd April at 7.00pm. A payment of £65 secures your place on your chosen course. The balance of the course fees of £600 can be paid shortly before course commencement. ONLINE VIRTUAL CLASSROOM – HOW IT WORKS? The course will be delivered through 9 online virtual classroom sessions. The 10th and last session will involve the additional practical work for the course as well as the written examination (multiple choice for City & Guilds and written for Hi-Tech Training) which will take place at our training centre at 43 North Great Georges Street, Dublin 1 (completed online for non ROI learners). During the virtual classroom sessions, trainees will have a live video feed with their instructor talking to them, doing practical live demonstrations on equipment being involved actively in the learning. We will send out a practical kit so that trainees can complete assignments and practical work at home. The kit is the property of Hi-Tech Training and will be returned to Hi-Tech Training on the last day of the course. (The kits may also be purchased by the learner….see the Kits Page Link [http://hitechtraining.ie/product-category/electronics-courses/electronics-equipment-repair-2/] for more details). The kit consists of power supply unit breadboard, multimeter, cables, connectors, components including resistors, diodes, capacitors, bridge rectifier, fuses, Relays, LEDs, LRDs, Transistors (NPN and PNP), Op Amps, 555 Timers, etc. Trainees will build various projects as part of the course. The kit forms an integral part of the course, so full course fees need to be paid at least 7 days prior to course commencement to allow time to ship the kit in time for the course. * If attending the course from outside of Ireland the course practical training kit must be purchased via our online shop in time for delivery before course commencement. The equipment will then remain the property of the trainee. In preparation for each course, we have a quick informal free 1 hr online meeting approx. 7 days prior to course commencement, to make sure that trainees get connected through Zoom properly, let them know what the virtual classroom will be like and go through any questions they may have. To join the virtual sessions, you will need a PC/Laptop or Tablet with an internet connection. Joining instructions (login IDs, etc.) will be sent before the Informal Induction session. LEARNING OBJECTIVES Electronics Equipment Repair 2 equips participants with practical “Hands-On” skills relevant to the workplace and the theory required for certification. Participants on successful completion of the course will have the skills and knowledge to: * Work with a wide range of complex Analogue Electronic Circuits, Components and Test Equipment * Analyse and diagnose faults in electronic circuits * Use electronic test equipment including, Multimeters, Oscilloscopes, Function Generators, and Sweep Generators COURSE CONTENT * Analysing, building and faultfinding the following circuits: – Power supplies, amplifiers, switching, protection, filtering, etc. * Test Equipment: – Multimeters, Oscilloscopes, Function Generators and Sweep Generators, etc. * Sourcing component packaging data, assembly and ESD precautions on discrete and integrated components and equipment. * Components and associated circuitry: – Resistors, Capacitors, Diodes (signal, power, zener), Transistors (NPN and PNP), Relays, operational amplifier circuits etc. Associated Formulae, Graphs and Arithmetic. * Power Supplies: – Transformers: – types and uses, half-wave rectifier and full-wave bridge rectifier. Smoothing, filtering and regulating techniques. * Voltage regulators – Discrete and Integrated (SIL and DIL). Heat sinks for high power components. Battery charger function and modes. * Health & Safety, Care of Tools and instruments for assembly and repair. CERTIFICATION * City & Guilds of London Institute Electronic Devices and Testing (Examination No. 7267-423). This examination consists of 1 written paper and 4 practical assignments. The qualification can be used as part of the requirement for City & Guilds Diploma in IT Systems Support (7267-24) [http://hitechtraining.ie/city-guilds-certification/]. * On completion of the Course, having been successful in an examination, the participant will receive a Hi-Tech Training Certificate.

This comprehensive two-day sleep workshop provides healthcare professionals with an understanding of a wide range of common childhood sleep difficulties and sleep disorders . We explore up-to-date evidence and science based strategies to enable participants to support families struggling with their with pre-school children and for children with SEND. Throughout the two days we use real-life case studies enabling delegates to assess and plan gentle and responsive interventions for a range of child sleep problems and sleep disorders. We have developed the workshop content and delivery to be highly engaging, interactive and relevant to all community staff working with families with young children experiencing sleep problems. Child focused and firmly grounded in research and evidence-based practice our training follows the Baby Friendly Initiative. This two-day workshop is accredited for 12 CPD Hours by The CPD Certification Service; “This is a good course delivering clear learning value. It has a well-written and engaging presentation and a variety of activities and tasks to aid interactivity and learner engagement.” -------------------------------------------------------------------------------- WORKSHOP AIMS * To provide community staff with up-to-date evidence based knowledge to develop their theoretical and practical understanding of sleep needs; sleep patterns; sleep cycles and common difficulties. * To support community staff to enhance their confidence, skills and knowledge base in providing guidance to parents regarding sleep difficulties in infants and children. * To provide an overview of evidence based interventions used to help behavioural sleep difficulties in infants and children. LEARNING OUTCOMES By the end of this two-day course participants will be able to: * Understand the science of sleep, sleep hygiene and sleep needs * Understand common sleep difficulties * Gain an understanding of a range of common sleep interventions used to help behavioural sleep difficulties in children * Understand how to undertake a sleep assessment, incorporating a sleep history and the use of a sleep diary * Understand common paediatric disorders that may impact sleep * Provide anticipatory sleep advice and interventions to parents * Modify a sleep programme to suit an individual family’s needs and support the family’s capacity to change

Duration 1 Days 6 CPD hours For the better part of every day, we are communicating to and with others. Whether it?s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. 1 - GETTING STARTED * Icebreaker * Housekeeping Items * The Parking Lot * Workshop Objectives 2 - THE BIG PICTURE * What is Communication? * How Do We Communicate? * Other Factors in Communication 3 - UNDERSTANDING COMMUNICATION BARRIERS * An Overview of Common Barriers * Language Barriers * Cultural Barriers * Differences in Time and Place 4 - PARAVERBAL COMMUNICATION SKILLS * The Power of Pitch * The Truth about Tone * The Strength of Speed 5 - NON-VERBAL COMMUNICATION * Understanding the Mehrabian Study * All About Body Language * Interpreting Gestures 6 - SPEAKING LIKE A STAR * S = Situation * T = Task * A = Action * R = Result * Summary 7 - LISTENING SKILLS * Seven Ways to Listen Better Today * Understanding Active Listening * Sending Good Signals to Others 8 - ASKING GOOD QUESTIONS * Open Questions * Closed Questions * Probing Questions 9 - APPRECIATIVE INQUIRY * The Purpose of AI * The Four Stages * Examples and Case Studies 10 - MASTERING THE ART OF CONVERSATION * Level One: Discussing General Topics * Level Two: Sharing Ideas and Perspectives * Level Three: Sharing Personal Experiences * Our Top Networking Tips 11 - ADVANCED COMMUNICATION SKILLS * Understanding Precipitating Factors * Establishing Common Ground * Using ?I? Messages 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans and Evaluations ADDITIONAL COURSE DETAILS: Nexus Humans Communication Strategies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communication Strategies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The WSET Level 1 Award in Wines is the ideal starting point for anybody new to wine or those beginning a career in wine or hospitality. It lays the foundation for understanding wine, giving you confidence for food and wine pairing and an introduction to different wine styles. What the course covers: * The basic skills and product knowledge required for the service and retail of wine * The main types and styles of wine * Common wine grapes and their characteristics * How to make food and wine pairings * How to store and serve wine * How to taste and describe wine using the WSET Level 1 Systematic Approach to Tasting Wine®(SAT) The WSET Level 1 Award in Wines has full accreditation from OfQual as part of the UK Government’s Qualifications & Credits Framework as a Level 1 Vocational Qualification. We recommend you read the course specification [https://www.localwineschool.com/files/pdf/wset-level-1-wines-specification(1).pdf] document before you sign up for the course. Course delivery * The Level 1 Award in Wines online course covers the same syllabus as the classroom course and is delivered in LIVE virtual lessons by one of our certified wine educators * The course includes 6 hours online tuition in 3 x 2 hour sessions * Your tutor will provide a guided tasting of 6 wines with you on this course (for details of how to order the wines for your course see below) * You will receive access to practice multiple-choice revision questions specific to this course * You will be sent details of how to join your LIVE sessions when you book Please note a reliable broadband connection is essential for the completion of this online course as is basic computer skills. Examination To obtain the WSET Level 1 Award in Wines Qualification, you will need to successfully pass the exam. The exam is made up of 30 multiple-choice questions to be completed in 45 minutes. You must answer at least 70% correctly to pass the exam. The exam is taken online via a Remote Invigilation [https://www.youtube.com/watch?v=DarWJz6dUbU] service. We will arrange a suitable time/date for you to take your exam when you are ready to do so. Please ensure you read the information HERE [https://www.wsetglobal.com/wset-remote-invigilation-essential-guidance/?dm_i=5G5C,KRHB,4A50QU,2G285,1] if you wish to take the exam online.  The course fee includes: * Course study guide, posted to you at no extra charge * LIVE virtual, interactive sessions taught by a Local Wine School WSET Certified Tutor * Exclusive access to practice multiple choice questions * Registration with WSET and all examination fees * Remote Invigilation service *Please note there are some minimum system requirement (contact us [info@manchesterwineschool.com?subject=wset%20online] for more information) * Internationally recognised WSET qualification certificate and pin for those who pass the exam * VAT at 20% (VAT receipt can be provided on request). Course Wines: It is recommended that 6 wines are tasted as part of this course, although this is optional and not essential to complete the course. Please note that the cost of wines is not included in the course fee above. Our wine experts have specially selected wines for this course aligned to demonstrate specific learning outcomes. They have even negotiated a specially discounted price only available to our online students. The price of the 6 bottle case around £75.95 including delivery. Details of how to order your case of wines will be provided when you book your place. Special Educational Needs Please make the school aware if you have a condition that may mean that you will qualify for additional help during the exam such as dyslexia. Important dates Registration deadline: please book at least 5 days before the start of the course, to allow time to send materials and order the tasting wines.

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