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INTRODUCTION: The most important area of any office, regardless of industry, is the reception area. A poorly designed space can impact everything from staff productivity to how your customers view your company. Cluttered, disorganised and unwelcoming places can deter your clients from returning, which ultimately affects your bottom line. Learning more about why your reception area should be a major focal point for your business, as well as what you can do to make it a better place, can go a long way to attracting and retaining more customers. This course goes over everything you need to know about setting up a new reception area or revamping your existing one. We begin by talking about the importance of the role your receptionist plays in your workplace. Next, we talk about every element of your reception area in detail, letting you know why they are so crucial and what can be done to improve each one. At the conclusion of this course, you should be able to create a high-impact, efficient workstation.   WHAT YOU WILL LEARN: * How a well-designed reception area ensures your customers always have a positive first impression * The kind of atmosphere you should try to create throughout your reception area * How to promote productivity within your organisation * The specific points you need to consider when designing a reception area * Why you should focus on hiring a well-trained receptionist BENEFITS OF TAKING THIS COURSE * Get a step-by-step guide on creating a well-designed reception space * Learn how to properly furnish your reception area * If you work in office administration, learn how you can use your workspace to improve the overall working environment * If you work in management, learn tips and tricks you can use to develop a better reception area * If you are an office manager or in HR, understand the personality traits and professional skills you should look for when hiring a receptionist

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4 in 1 Receptionist: Reception Bundle Improve your knowledge and enhance your skills to succeed with this Receptionist: Reception bundle. This Receptionist: Reception bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Receptionist: Reception Bundle Contains 4 of Our Premium Courses for One Discounted Price: * Course 01: Hotel Receptionist Course * Course 02: Hotel Management with Hotel Receptionist and Hospitality Management * Course 03: Professional Telephone Receptionist Course * Course 04: Office Admin and Receptionist Skills All the courses under this Receptionist: Reception bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Receptionist: Reception bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Receptionist: Reception bundle, you can achieve your dreams and train for your ideal career. This Receptionist: Reception bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us? * All-in-one package of 4 premium courses' Receptionist: Reception bundle * Earn a certificate accredited by * Get a free student ID card! (£10 postal charge will be applicable for international delivery) * Globally Accepted Standard Lesson Planning * Free Assessments * 24/7 Tutor Support. Start your learning journey straightaway! ****Course Curriculum**** Course 01: Hotel Receptionist Course * Module 1: Introduction to Reception and Receptionist * Module 02: An Overview of Hotel Industry * Module 03: The Process of Selection and Recruitment in Hospitality Industry * Module 04: Management of Front Office Operations * Module 05: Business Telephone Skills * Module 06: Mail Services and Shipping * Module 07: Travel Arrangements * Module 08: Time Management * Module 09: Record Keeping and Filing Systems * Module 10: Communication Skills * Module 11: Marketing in Travel and Tourism Business * Module 12: Customer Satisfaction * Module 13: E-Hospitality and Technology Assessment Process Once you have completed all the modules in this Bundle course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 45 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? This Receptionist : Reception bundle is suitable for everyone. REQUIREMENTS You will not need any prior background or expertise. CAREER PATH This Receptionist : Reception bundle will allow you to kickstart or take your career in the related sector to the next stage. CERTIFICATES CPD ACCREDITED DIGITAL CERTIFICATE Digital certificate - Included CPD ACCREDITED HARD COPY CERTIFICATE Hard copy certificate - £29 * Upon passing the Bundle, you need to order to receive a Hard Copy certificate for each of the courses inside this bundle as proof. * If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock the doors to success with our comprehensive Office Admin and Reception Skills course bundle. With 11 courses in one package, you'll gain the skills and knowledge needed to excel in various administrative roles. The first course in this bundle is QLS-endorsed, and you'll receive a QLS hardcopy certificate for free upon completion, showcasing your achievement. The remaining 10 courses are relevant and CPD-QS accredited, ensuring you receive top-notch training. Learn how to effectively manage meetings, take minutes, strategise for success, enhance your organisational skills, develop leadership qualities, master negotiation techniques, decipher body language, improve communication skills, and gain expertise in document control. Our courses cover a wide range of topics, providing you with a comprehensive understanding of office administration and reception skills. With job demand for skilled administrators and receptionists on the rise, this course bundle equips you with the knowledge and skills that are highly sought after in today's job market. Whether you're a seasoned professional looking to upskill or a newcomer to the field, this course bundle is suitable for anyone looking to enhance their administrative capabilities. Enrol today and unlock new career possibilities! This Office Admin and Reception Skills Bundle Package includes: * Course 01:Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 10 Premium Additional CPD QS Accredited Courses - * Course 01: Executive and Personal Assistant Training Course * Course 02: Minute Taking * Course 03: Diploma in Meeting Management * Course 04: Strategic Planning Process * Course 05: Organisational Skills Course for Administrator * Course 06: Leadership Skills Course * Course 07: Negotiation Skills Certificate * Course 08: The Secrets of Body Language * Course 09: Communication Skills Masterclass * Course 10: Document Control Why Prefer This Office Admin and Reception Skills Bundle? * You will receive a completely free certificate from the Quality Licence Scheme * Option to purchase 10 additional certificates accredited by CPD * Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) * Free assessments and immediate success results * 24/7 Tutor Support After taking this Office Admin and Reception Skills bundle courses, you will be able to learn: Upon completing the Office Admin and Reception Skills course bundle, you will gain the following skills and knowledge: * Effectively manage meetings and take minutes * Develop strategic planning processes * Enhance organisational skills for efficient administration * Demonstrate leadership qualities in a professional setting * Master negotiation techniques for successful outcomes * Understand the secrets of body language for effective communication * Improve communication skills in various contexts * Gain expertise in document control for efficient record-keeping ***Curriculum breakdown of Office Admin and Reception Skills*** * Module 01: Introduction to Reception and Receptionist * Module 02: Business Telephone Skills * Module 03: Representing Your Boss and Company * Module 04: Mail Services and Shipping * Module 05: Travel Arrangements * Module 06: Organising Meeting and Conferences * Module 07: Time Management * Module 08: Record Keeping and Filing Systems * Module 09: Business Writing Skills * Module 10 :Organisational Skills * Module 11: Communication Skills * Module 12: Customer Service * Module 13: Effective Planning and Scheduling * Module 14: Invoicing/Petty Cash * Module 15: Business Environment * Module 16: Advanced MS Excel How is the Office Admin and Reception SkillsBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? This course bundle is ideal for: * Individuals seeking to start a career in office administration or reception * Current administrators or receptionists looking to upskill and enhance their capabilities * Professionals in related fields who want to broaden their skillset * Business owners or managers looking to provide training for their administrative staff * Anyone interested in gaining comprehensive knowledge of office admin and reception skills CAREER PATH This bundle will give you an edge in various professions, such as: * Office Administrator * Receptionist * Executive Assistant * Personal Assistant * Meeting Coordinator * Document Controller * Communication Specialist According to the latest data, professionals in these roles earn competitive salaries in the UK, ranging from £20,000 to £40,000 or more, depending on experience and location. CERTIFICATES ADVANCED DIPLOMA IN OFFICE ADMIN AND RECEPTION SKILLS AT QLS LEVEL 7 Hard copy certificate - Included After successfully completing thecourse, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: * Level 1: £59 * Level 2: £79 * Level 3: £89 * Level 4: £99 * Level 5: £119 * Level 6: £129 * Level 7: £139 CPD QS ACCREDITED CERTIFICATE Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS ACCREDITED CERTIFICATE Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

Step into the world of front office operations with 'The Reception Workstation,' a course designed to elevate your professional skills in the heart of customer interaction. Picture yourself as the first point of contact, where each guest's experience begins with your greeting. The course starts with an engaging introduction to the reception role, laying the groundwork for what it takes to be the face of an organisation. It's not just a job; it's an art form that combines efficiency, professionalism, and warmth. As you journey through the modules, you will discover the core skills essential for a stellar receptionist. From mastering the nuances of the reception area to handling phone calls with grace and managing messages with precision, each module is a step towards excellence. You will learn the intricacies of scheduling, ensuring that appointments flow seamlessly. Further, the course delves into administrative responsibilities and document management, skills crucial for the smooth operation of any business. Concluding with safety, security protocols, and ways to enhance guest experiences, you emerge not just skilled but exceptional in delivering first impressions that last. Learning Outcomes * Understand the critical role and responsibilities of a receptionist. * Develop key skills for effective communication and message handling. * Learn to manage the reception area efficiently. * Acquire proficiency in scheduling and appointment coordination. * Master administrative tasks and understand safety and security protocols. WHY CHOOSE THE RECEPTION WORKSTATION COURSE? 1. Unlimited access to the course for a lifetime. 2. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. 3. Structured lesson planning in line with industry standards. 4. Immerse yourself in innovative and captivating course materials and activities. 5. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. 6. Flexibility to complete the Course at your own pace, on your own schedule. 7. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. 8. Unlock career resources for CV improvement, interview readiness, and job success. WHO IS THE RECEPTION WORKSTATION COURSE FOR? * Aspiring receptionists and front desk personnel. * Administrative staff looking to enhance their skill set. * Customer service professionals in hospitality and corporate sectors. * Office managers overseeing front desk operations. * Anyone interested in a career in front office management. CAREER PATH * Receptionist - £18,000 to £25,000 * Front Office Manager - £22,000 to £30,000 * Customer Service Representative - £19,000 to £27,000 * Administrative Assistant - £20,000 to £26,000 * Office Coordinator - £21,000 to £28,000 * Guest Experience Manager - £23,000 to £32,000 PREREQUISITES This The Reception Workstation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Reception Workstation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CERTIFICATION After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. COURSE CURRICULUM Module 01: Introduction to the Reception Role Introduction to the Reception Role 00:22:00 Module 02: Essential Reception Skills Essential Reception Skills 00:22:00 Module 03: Understanding the Reception Workstation Understanding the Reception Workstation 00:22:00 Module 04: Handling Phone Calls and Messages Handling Phone Calls and Messages 00:21:00 Module 05: Scheduling and Appointments Scheduling and Appointments 00:22:00 Module 06: Administrative Tasks and Document Management Administrative Tasks and Document Management 00:22:00 Module 07: Safety and Security Protocols Safety and Security Protocols 00:23:00 Module 08: Enhancing Guest Experience Enhancing Guest Experience 00:22:00 Mock Exam Mock Exam - The Reception Workstation 00:20:00 Final Exam Final Exam - The Reception Workstation 00:20:00

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Are you looking to enhance your reception skills and office admin expertise? Look no further! Our comprehensive course bundle offers you the opportunity to acquire essential skills that will make you a valuable asset in any professional setting. With a mix of QLS-endorsed and CPD-accredited courses, you'll gain knowledge and expertise that are highly sought after in today's job market. The first course in this bundle is QLS-endorsed, and upon completion, you'll receive a QLS hardcopy certificate for free. This certificate holds significant value and can be a valuable addition to your resume, demonstrating your commitment to professional development. The remaining ten courses are also relevant and CPD-QS accredited, ensuring that you receive high-quality training throughout the bundle. Learn how to excel in various aspects of reception skills and office admin, including executive and personal assistant training, effective minute taking, meeting management, workplace professionalism, customer service, body language, confidence building, assertiveness, cross-cultural awareness, communication skills, and time management. These skills are essential in today's dynamic business environment and will equip you with the knowledge and tools needed to excel in your career. With a strong focus on real life application, you'll gain the confidence and competence to handle real-world situations. We will guide you through each course, providing valuable insights and pro tips that you can implement immediately in your workplace. This bundle is designed to be accessible to learners at all levels of experience, whether you're just starting your career or looking to upskill. This Reception Skills and Office Admin Bundle Package includes: * Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 10 Premium Additional CPD QS Accredited Courses - * Course 01: Executive and Personal Assistant Training Course * Course 02: Effective Minute Taking Training * Course 03: Diploma in Meeting Management * Course 04: Workplace Professionalism * Course 05: Customer Service Diploma - CPD Accredited * Course 06: The Secrets of Body Language * Course 07: Confidence Building & Assertiveness * Course 08: Cross-Cultural Awareness Training * Course 09: Communication Skills Masterclass * Course 10: Time Management Why Prefer This Reception Skills and Office Admin Bundle? * You will receive a completely free certificate from the Quality Licence Scheme * Option to purchase 10 additional certificates accredited by CPD * Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) * Free assessments and immediate success results * 24/7 Tutor Support After taking this Reception Skills and Office Admin bundle courses, you will be able to learn: * Upon completing this course bundle, you will be able to: * Excel in various aspects of reception skills and office admin, including executive and personal assistant duties, minute taking, meeting management, workplace professionalism, customer service, body language, confidence building, assertiveness, cross-cultural awareness, communication skills, and time management. * Apply techniques to handle real-world situations in a professional setting. * Demonstrate a high level of competence and confidence in your reception and office admin skills. * Use effective communication and assertiveness techniques to manage difficult situations and conflicts. * Understand the importance of body language and cross-cultural awareness in professional settings. * Enhance your professional image and reputation through workplace professionalism. * Utilise time management strategies to increase productivity and efficiency. ***Curriculum breakdown of Office Admin and Reception Skills*** * Module 01: Introduction to Reception and Receptionist * Module 02: Business Telephone Skills * Module 03: Representing Your Boss and Company * Module 04: Mail Services and Shipping * Module 05: Travel Arrangements * Module 06: Organising Meeting and Conferences * Module 07: Time Management * Module 08: Record Keeping and Filing Systems * Module 09: Business Writing Skills * Module 10: Organisational Skills * Module 11: Communication Skills * Module 12: Customer Service * Module 13: Effective Planning and Scheduling * Module 14: Invoicing/Petty Cash * Module 15: Business Environment * Module 16: Advanced MS Excel How is the [Reed_Title] Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? This course bundle is ideal for: * Individuals looking to enter or advance in the field of reception skills and office admin. * Professionals seeking to upskill and enhance their abilities in reception and admin roles. * Individuals looking to excel in customer service roles. * Those interested in improving their communication, assertiveness, and time management skills in a professional setting. * Anyone looking to enhance their cross-cultural awareness and body language skills. CAREER PATH This bundle will give you an edge in various professions, such as: * Receptionist * Office Administrator * Executive Assistant * Personal Assistant * Customer Service Representative * Meeting Coordinator * Communications Specialist With salaries in the UK ranging from £20,000 to £40,000 per year on average, these roles offer lucrative career opportunities for skilled professionals. CERTIFICATES ADVANCED DIPLOMA IN OFFICE ADMIN AND RECEPTION SKILLS AT QLS LEVEL 7 Hard copy certificate - Included CPD QS ACCREDITED CERTIFICATE Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS ACCREDITED CERTIFICATE Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.

Receptionist: Office Admin and Reception No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist bundle will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities. The Office Admin and Receptionist Course will help you acquire the essential skills to become a proficient receptionist or an office admin. In this bundle, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable bundle will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this bundle will provide you with quality training in MS Excel. Along with this Receptionist: Office Admin and Reception Training course, you will get 10 additional premium courses, * Course 01: Office Admin and Reception * Course 02: Conflict Management * Course 03: Minute Taking Essentials Level 2 * Course 04: Document Control * Course 05: Effective Communication Skills * Course 06: GDPR * Course 07: MS Word Diploma * Course 08: Facilities Management Level 3 * Course 09: IT Support Technician Training * Course 10: Leadership & Management Diploma * Course 11: Workplace Health and Safety Diploma * Course 12: Time Management Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change or just fancy learning something new, this online Receptionist: Office Admin and Reception is perfect! The Receptionist: Office Admin and Reception bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Receptionist: Office Admin and Reception expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Receptionist: Office Admin and Reception from any place in your own time without travelling for classes. SO enrol now in this Receptionist: Office Admin and Reception bundle to advance your career! Receptionist: Office Admin and Reception You'll discover how to master the Receptionist skill while exploring relevant and essential topics. Course Curriculum of Receptionist: Office Admin and Reception Bundle Course 01: Office Admin and Reception * Business Telephone Skills * Representing Your Boss and Company * Mail Services and Shipping * Travel Arrangements * Organizing Meetings and Conferences * Time Management * Record Keeping and Filing Systems * Business Writing Skills * Organizational Skills * Communication Skills * Customer Service * Effective Planning and Scheduling * Invoicing/Petty Cash * Business Environment * Advanced MS Excel How will I get my Receptionist: Office Admin and Reception Certificate? After successfully completing the Receptionist: Office Admin and Reception course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. * PDF Certificate: Free (Previously it was £6*11 = £66) * Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 150 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Anyone from any background can enrol in this Receptionist: Office Admin and Reception bundle. REQUIREMENTS Receptionist: Office Admin and Reception This Receptionist : Office Admin and Reception bundle has been designed to be fully compatible with tablets and smartphones. CAREER PATH Having this Receptionist: Office Admin and Reception expertise will increase the value of your CV and open you up to multiple job sectors. CERTIFICATES CERTIFICATE OF COMPLETION Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Office Admin and Reception) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. CERTIFICATE OF COMPLETION Digital certificate - Included Certificate of completion is included in course price

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Office Admin and Reception Skills will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Office Admin and Reception Skills will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: * Understand the fundamentals of the National Health Service. * Understand the roles and responsibilities of a medical secretary. * Know how to organise schedules and manage appointment systems. * Gain a clear understanding of the Law, Ethics and Medicine. * Gain a thorough understanding of the effective filing system in medical offices. * Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. * Become skilled at controlling and ordering stocks and supplies. * Gain in-depth knowledge of Medical Terminology and Clinical Aspects. * Know the importance of health and safety in the healthcare sector. * Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us * Self-paced course, access available from anywhere. * Easy to understand, high-quality study materials. * Receptionist : Office Admin and Reception Skills developed by industry experts. * MCQ quiz after each module to assess your learning. * Automated and instant assessment results. * 24/7 support via live chat, phone call or email. * Free PDF certificate as soon as completing the Receptionist : Office Admin and Reception Skills Course. **Courses are included in this Receptionist : Office Admin and Reception Skills Bundle Course 1. Course 01: Receptionist : Office Admin and Reception Skills 2. Course 02: Communication Skills Course 3. Course 03: Level 4 Time Management Course 4. Course 04: Level 5 Negotiation Skills Course 5. Course 05: Level 5 Report Writing Course 6. Course 06: Level 4 Copy Writing Course 7. Course 07: Level 2 Customer Service 8. Course 08: Level 1 Certificate in Well-being 9. Course 09: Mental Health Support Worker 10. Course 10: Level 3 Diploma in Healthcare Support ***Others Included of Receptionist : Office Admin and Reception Skills Bundle Course * Free 10 PDF Certificate * Access to Content - Lifetime * Exam Fee - Totally Free * Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Office Admin and Reception Skills: Module 1: The National Health Service * History * Structure of the NHS * The NHS Plan * Resource Allocation * Delivering Care * Mental Health Services * Public Health * The NHS, the Regions and Devolution Module 2: Patient (Customer) Care * The Medical Receptionist * Putting Patient First * Complaints Within the Health Service * The Complaints Procedure * Patient and Public Involvement * Patient's Rights * Access to Health Care * Total Quality in Medical Practice * Customer Care: Involving Patients and the Public Module 3: Communication * Report Writing * Electronic Mail & Mobile Phones: Text Messages * Telephone Skills * People Skills - Face to Face * Meeting * Performance Review & Counselling * The Practice Leaflet & Hospital Information Leaflets * Networking Module 4: Law, Ethics and Medicine * Medical Ethics and Etiquette * Doctor's Duties * Patient's Right * The Regulatory Bodies and Their Role * Legal Aspects * Certification * Health and Safety at Work Module 5: Health & Safety in a Clinical Environment * First Aid at Work * Hazardous Substances * The NHS National Patient Safety Agency (NPSA) * Hepatitis & AIDS * Fire Precautions * Clinical Risk Management * Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice * Record Keeping and General Administration * Information Technology Module 7: The Hospital Service * The Patient's Route Through the Hospital * Outpatient Appointments * Admissions from the Waiting List * Accident and Emergency Admissions * Home From Hospital Support * Day Cases and Ward Attendees * Hospital Team * Clinical Audit * Star Ratings * What is a Medical Record? * Cases Notes * Master Index * Filing Room or Records Library * Medical Records Procedure for Departments * Retention of Records * Destruction of Medical Records * The Role of the Secretary in the Hospital Module 8: Private Medicine * Private Clinic or Hospital * The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises * Contracting * Finance * Practice Income * Scotland * Wales * Northern Ireland Module 10: Using Information Technology * Computers in General Practice * Electronic Medicine * Computers in Hospitals * Maintaining Security Module 11: Medical Terminology and Clinical Aspects * Pathology and X-ray Examinations * Prescribing and Drugs * Nurse Prescribing * New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary * Audit * Health Economics and Cost-effective Medicine * Private Finance Initiative * Clinical Governance * National Institute for Clinical Excellence (NICE) * National Clinical Assessment Service (NCAS) * National Service Framework (NSF) * Patient Surveys Module 13: Complementary Medicine * Acupuncture * Alexander Technique * Aromatherapy * Chiropractic * Homoeopathy * Hydrotherapy * Hypnotherapy * Osteopathy * Reflexology ------------------- ***Communication Skills Course*** * Module 01: Introduction to Communication * Module 02: The Communication Skills * Module 03: Different Types of Communication * Module 04: Different Methods of Communication * Module 05: Styles of Communication * Module 06: Barriers to Communication * Module 07: Assessing Communication Competence: Relevant Criteria * Module 08: Seven Actions for Effective Communication * Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** * Module 1: Basics of Time Management * Module 2: Prioritise Your Time * Module 3: Organise Your Time * Module 4: Using Your Time Efficiently * Module 5: Time Management in the Workplace * Module 6: Time Management For Students * Module 7: Time Management Software * Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 5 Proofreading & Copy Editing*** * Module 01: An Overview of Proofreading * Module 02: Use of the Style Guide * Module 03: Spelling and Grammar * Module 04: Paper-based Proofreading * Module 05: On the Screen Proofreading * Module 06: Basics of Copy Editing * Module 07: Copy Editing - the Use of Language * Module 08: Copy Editing - Checking Accuracy and Facts * Module 09: Copy Editing - Legal Checks * Module 10: Career Development ------------------- ***Level 5 Negotiation Skills Course*** * Module 01: An Overview of Negotiation * Module 02: How to Prepare For Negotiations * Module 03: The Process of Negotiation * Module 04: Ways of Developing Persuasion & Influencing Skills * Module 05: Ways of Developing Communication Skills * Module 06: How to Develop Active Listening Skills * Module 07: Comprehending Body Language * Module 08: Assertiveness and Self Confidence * Module 09: Managing Anger * Module 10: Managing Stress * Module 11: Negotiation Tactics to Closing a Better Deal * Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** * Module 01: Introduction to Report Writing * Module 02: The Basics of Business Report Writing * Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning * Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information * Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report * Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing * Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report * Module 08: Developing Research Skills * Module 09: Developing Creativity & Innovation * Module 10: Develop Critical Thinking Skills * Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** * Module 1: Introduction to Customer Service * Module 2: Understanding the Organisation * Module 3: Prepare to Deliver Excellent Customer Service * Module 4: Communication in the Customer Service Role * Module 5: Understand Customers ------------------- ***Level 1 Certificate in Well-being*** ------------------- ***Mental Health Support Worker*** ------------------- ***Level 3 Diploma in Healthcare Support*** ------------------- Assessment Method After completing each module of the Receptionist : Office Admin and Reception Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Receptionist : Office Admin and Reception Skills, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. WHO IS THIS COURSE FOR? Office Admin and Reception Skills is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. REQUIREMENTS There are no specific requirements for this Receptionist : Office Admin and Reception Skills because it does not require any advanced knowledge or skills. Students who intend to enrol in this Receptionist : Office Admin and Reception Skills must meet the following requirements: * Good command of the English language * Must be vivacious and self-driven * Basic computer knowledge * A minimum of 16 years of age is required CAREER PATH After completing this Receptionist : Office Admin and Reception Skills, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - * Medical Receptionist * Medical Secretary * Healthcare Administrator * GP Receptionist * Patient Coordinator CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

Step into the office with confidence with your Office Admin and Reception skills! Are you interested in a career in office administration or reception? If this is the case, the Office Admin and Reception Skills course is a great way to learn the skills you'll need to succeed in this role. This comprehensive Office Admin and Reception course will provide you with the knowledge and tools to handle the duties of office administration and reception, from managing day-to-day office tasks to dealing with customers and clients. We will teach you the skills you need to be an effective office administrator and receptionist. We'll begin by teaching you the fundamentals of office administration and reception, such as how to operate computers, printers, and other office equipment. In our Office Admin and Reception course, you will learn to organise files and documents, schedule appointments, and effectively communicate with customers and coworkers. We'll also show you how to use software programmes like Microsoft Office to stay organised and productive. This Office Admin and Reception course will teach you to greet and deal with customers and clients professionally and courteously. You'll learn how to provide excellent customer service while also dealing with difficult situations and complaints. Don't wait up. Enrol in our Office Admin and Reception course right now! Learning Outcomes * Enhance your organisational skills in order to manage administrative tasks more effectively. * Improve your customer service skills so you can handle reception duties effectively. * Build relationships with internal and external customers by utilising communication and interpersonal skills. * Demonstrate knowledge of office administration and management procedures. * Good understanding of office equipment and software. * Demonstrate familiarity with filing systems and records management. Bundle Courses are * Course 01: Leadership Skills Development * Course 02: Strategic Planning and Analysis for Marketing * Course 03: Communication Skills Training * Course 04: Minute Taking Course * Course 05: Psychology of Anxiety and Stress * Course 06: Workplace Professionalism Certificate Course * Course 07: Negotiation Skills * Course 08: Sales Training Key Features * Accredited by CPD * Instant e-certificate * Fully online, interactive course with audio voiceover * Self-paced learning and laptop, tablet, smartphone-friendly * 24/7 Learning Assistance * Discounts on bulk purchases Enrol now in this course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Office Admin and Reception Skills training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. The curriculum outline of our course is as follows: * Leadership Skills * Strategic Planning and Implementation * Sales Training * Body Language * Communication Skills * Minute Taking * Negotiation Skills Certificate * Psychology of Anxiety and Stress * Organisational Skills Training * Workplace Professionalism Accreditation All of our courses are fully accredited, including this course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). WHO IS THIS COURSE FOR? * New office administrators and receptionists who are starting out in their roles * Experienced office administrators and receptionists * Managers who are responsible for hiring, training and supervising office administrators and receptionists REQUIREMENTS No prior degree or experience is required to enroll in this course. CAREER PATH The following professions are most popular in this sector * Office Manager * Executive Assistant * Office Assistant * Receptionist * Administrative Assistant The salary range for an Office Administrator and Receptionist in the UK is typically between £18,000 and £30,000 per annum. CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included CERTIFICATE OF COMPLETION Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

OFFICE AND RECEPTION MANAGEMENT CERTIFICATION It takes specific skills and an understanding of the dynamics of people, in order to efficiently run an office. This Office & Reception Management Certificate course is designed to provide an employee with those exact skills. Demonstrating organisational competence in this field opens doors to advancing an employee's career in the business. This programme consists of 18 modules, designed to provide an insight into what is expected from a person working in an office environment. The industry-approved certificate provides the employee with confidence-building skills, to enable them to move up in their career. WHAT'S COVERED IN THE COURSE? The 18 modules cover both office management and interpersonal problem-solving skills, as well as providing insight into the way in which the employee tends to react in these situations. The office receptionist performs a vital role as the 'face of the business', creating a first impression that influences visitors' perceptions of the organisation's culture. Communication skills, teamwork and office administrative systems, basic financial management - managing petty cash and office supplies - are also included, as well as the planning and scheduling of meetings, minute-taking and report-writing. As the person in this position usually deals with colleagues at all levels of the organisation, it is important that they understand managerial issues and responsibilities. Performance management and appraisals, staff promotions, recruitment and selection and compliance with equal opportunities and diversity in the workplace legislation are all covered, together with the importance of good health and safety practices. The use - and abuse - of social media and its role in the office environment brings the learner up-to-date with the current thinking in this field. The team member will learn: * How to handle staff and understand their performance; * The legal side of various policies and health and safety; * Communication; * How to deal with customers and colleagues; * Financial aspects: petty cash and office supplies; * Office layouts; * The art of delegation; * Social media; * How to handle meetings, including chairing them. WHAT ARE THE BENEFITS OF THE COURSE? There are a number of clear benefits of completing this Office & Reception Management certificate, including: * A professional front-line receptionist improves the image of your business; * The ability to study at the employee's pace and in the comfort of their own home; * Easy internet-based access to study material on any device; * Short, sharp, structured organisation of learning materials; * Industry-approved certification.