This 2 day course is ideal for Team Leaders and Managers who have had little or
no training in the role where they have to lead a team and take on management
responsibilities. It will give them confidence and the skills to take decisions
and get the best performance from their team.
The most popular of our management training courses, the First Line Management
course is specifically for people who are new to a management position or who
are about to undertake a management position and have had no formal management
training. Anyone who is new to a management or supervisory position will benefit
from this course.
Run over two days, the syllabus of the First Line Management course will cover a
wide range of topics to give new or inexperienced managers a firm understanding
of the foundations needed to begin their journey as a manager. It includes units
on effective communication, managing your team, managing yourself, delegating,
setting objectives, effective planning and personal development.
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COURSE SYLLABUS
MODULE ONE
ROLE ASSESSMENT AND PERSONAL DEVELOPMENT PLANNING
* Understanding roles and responsibilities
* Outline framework of management
* Taking the step into management
* Identifying personal development needs and planning
MODULE TWO
EFFECTIVE COMMUNICATION SKILLS
* Communicating to be effective - how and what to communicate
* Designing effective questioning techniques and listening actively
* Non-verbal communication
* Dealing with, and responding to, differing communication styles
MODULE THREE
MANAGING YOURSELF
* Use of planning tools and techniques
* Dealing with time stealers and interruptions
* Learn how to delegate effectively
MODULE FOUR
MANAGING YOUR TEAM
* Understanding different management styles and how to use them
* Recognising performance management
* Setting expectations and clearly defining roles and responsibilities
* Pinpointing performance and motivating your team/individuals
* Learning the management actions required to maintain team effectiveness
* Team dynamics and looking at individual behaviour within teams
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FIRST LINE MANAGEMENT COURSE
Management is the efficient, effective and economic use of resources to achieve
results with and through the efforts of other people.
Leadership – a definition Inspiring others to follow your lead by creating a
compelling vision of the future, whereby targets are not merely achieved, but
are surpassed .
Leadership – a definition Inspiring others to follow your lead by creating a
compelling vision of the future, whereby targets are not merely achieved, but
are surpassed .
The Role of the First Line Manager as ‘Leader'.
First Line Managers have Leadership responsibilities – this is often the biggest
challenge for Team Leaders and Supervisors who have to adapt from performing a
task to motivating a team. At the beginning of the 21st century, the most
powerful sources of growth, employment and wealth creation are found in
innovation-driven industries. As a result, organisational leaders face a whole
new set of challenges. They have to change and will increasingly need to rely on
the knowledge, skills, experience and judgement of all their people.
Organisational leaders will need to place less emphasis on traditional
structures and control, and concentrate on five key priorities: .
Five Key Priorities .
* using strategic vision to motivate and inspire
* empowering employees at all levels
* accumulating and sharing internal knowledge
* gathering and integrating external information
* challenging the status quo and enabling creativity
Using Strategic Vision.
Effective leaders will develop a strategic vision that is clear and compelling,
and communicate it in a way that gives a real sense of purpose and direction. A
powerful vision is clear about direction and objectives, proactive in its
approach, but allows room for flexibility about the means of achievement. A
powerful vision is important because it is one way of linking the present to a
desirable future. The role of strategic planning is then to map out a path to
achieve that vision. However, visionary thinking should not be the exclusive
province of the organisation's top executives. Successful leaders will encourage
participation in the formulation of a strategic vision that offers different
perspectives and encourages commitment. It is also important to empower
employees with the responsibility and authority to implement the vision. .
Empowering Employees.
Some people have proposed the view that the great leader is a great servant [2].
Certainly, many organisations believe that an environment based on trust will
produce better results than one of rules, regulation and hierarchy. This means
that leaders will increasingly have to respond to their employees' needs and
take on some unaccustomed roles, such as coach, teacher, information provider,
facilitator, listener or supporter. But for empowerment to work, organisations
will have to share information and knowledge far more than they have done in the
past. This will certainly include First Line Managers .
Challenging the status quo and enabling creativity.
There are a number of ways in which effective First Line Managers can challenge
the status quo and enable creativity: .
Facilitate ‘constructive dissent', i.e. encourage people to question openly a
manager's perspective without fear of retaliation. An interesting example of
this is at Motorola, where employees can file a ‘minority report' and lodge a
different point of view to their immediate First Line Manager on a business
issue.Foster a culture that encourages risk-taking.Create a sense of urgency by
producing a compelling picture of the risks of not changing.
To summarise, successful First Line Managers will be those that are proactive
both in facilitating organisational learning and encouraging positive adaptation
to external changes. .
A 2 day First Line Manager Course will accelerate the process for Team Leaders
and Supervisors to reach a high level of competence and confidence in the
Leadership role they have .
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SAMPLE EXERCISES
Our range of bespoke First Line Manager modules works wonders!
The course outlines may look as you'd expect - but the content, approach and
effect is very much greater than expectations.
We have a very large library of innovative exercises that are highly effective
in capturing and embedding the learning points in a practical way.
Following each exercise - that may be aligned to a 'Financial Theme' - they are
debriefed fully and related to how the learning can to be applied back in the
work-place. They are also really great fun!!
Here are some template modules and sample exercises designed to embed the
learning in a motivational and memorable way:-
SAMPLE 'ICE-BREAKER' EXERCISE - NUMBER CRUNCH
The team must be effectively led and motivated to work as one to reach their
objective of visiting each location in a short period of time.
Debrief - Leadership and co-ordination, strategy and planning, adapting
approach, decision making & control
SAMPLE EXERCISE - THROUGH THE HOOP
Taking the full team through the 'hoop' within the 'stretching' time limit is
likely to exceed the group's own self-limitations.
TIME MANAGEMENT
SAMPLE EXERCISE - CONES
This task requires the team to take a numbered tower of 5 cones from point 'A'
to 'B' in a specific order; this will have to meet the criteria outlined in the
brief. The option of 'C' is vital to achieve the results.
Debrief:
* Stepping back for overview
* Planning disciplines
* Time-budgeting
* Skills audit for delegation
HANDLING CONFLICT
SAMPLE EXERCISE - CAVE RESCUE
* Requires that the group make some difficult choices and then hold a press
conference to justify their decisions while under scrutiny and criticism.
This also displayed some required leadership learning; notably that a unified
leadership team is crucial to gain commitment and confidence and also how
vital it is to plan for any communication that will involve some sort of
conflict.
* Handling Conflict and maintaining control in a professional manner are key
debriefing points from this exercise.
COMMUNICATION, NEGOTIATION & INFLUENCE
SAMPLE EXERCISE - RED & WHITE
There is a specific time managed agenda and itinerary, which puts the group
under pressure.
The key challenge is for the sub-groups to maximise the commercial value from
the task, however there is always a great danger that the individuals attempt to
gain financial progress at the expense of the other group!
Debriefing Points:
* Engaging the other group to 'buy-in' to collaboration
* Commercial consequences when collaboration is lacking or difficult
* Effective communication and influence across barriers
GLOBAL THINKING & BUSINESS MIND-SET
SAMPLE EXERCISE - DRAGON'S DEN
The delegation is split into 2 -3 groups - each with a specific product or
service to win the Dragons' investment. (A specialised Toy; A unique Team
Building Training programme; An eBook Library; An innovative soft-ware package
for the Retail Industry Sector.
They have to also present to the Dragon's Den their business case for feedback
and negotiate with the Dragons to gain either an 'I'm in' or an 'I'm out' reply.
Debrief:
* Global business potential
* Supply Chain appreciation
* Commercial framework
PERFORMANCE MANAGEMENT
SAMPLE EXERCISE - JUGGLING
The group will be asked to set their own team target of how many 'issues'
(balls) they can manage at one time. This involves devising a sequence between
the group to achieve maximum results without making any mistakes. We introduce
different balls which represent different degrees of complexity, challenging the
group's preparation and approach to a variety 'team members' needs.
Debrief:
* How to maintain focus when pressure is applied
* Ensuring effective communication
* Clarifying the approach for dealing with the unexpected
* Setting expectations and reviewing delivery
* Treating every team member as an individual
PRIORITISATION & ORGANISATION
SAMPLE EXERCISE - LABYRINTH
This activity requires the group to solve a number of tasks through verbal
communication only, but they will be forbidden to write any information down or
make any gestures using their hands. They will each be provided with a great
deal of different pieces of data that has to be assimilated within an
increasingly pressurised time-scale. The material also contains distracting and
misleading 'red-herrings'. The task requires delegates to keep focussed on the
'critical path' and be very organised in order to meet the dead-line.
Debrief:
* Rigour of planning - SMART
* Prioritising through ambiguity
* Time budgeting
* Assigning roles & responsibilities to break down volume of material
* The value of keeping accurate records
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IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE
We have developed an alternative to traditional face-to-face training that
continues to provide a full learning experience, and allows delegates to learn
effectively whilst self-isolating from home.
This is how it looks:
Delegates booked on Classroom and In-House courses will continue to have access
to their trainer online throughout the days that the course is booked to run.
Prior to a delegate's course start date, they will be enrolled on our e-learning
platform (in partnership with BCF Group
[https://www.thebcfgroup.co.uk/management-training/first-line-manager-course.php])
for the course they are booked on to. They will also be given contact
information for their trainer, and details of how to access the online
workshops.
Delegates will not require any special IT equipment. A desktop computer, laptop,
tablet, or a mobile phone with internet and audio capability is all that is
required.
Delegates taking ILM Qualifications will then proceed to the book review, video
review and work based assignments with 12 months tutor support as appropriate,
and in line with our previous arrangements. We hope you agree that this blended
learning experience represents the safest way to continue supporting our clients
and delegates during the Coronavirus disruption.
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IN-HOUSE COURSES
This is our own management training course which has been developed and refined
over the many years we have been providing it to delegates from organisations in
virtually every industry.
This means that the course syllabus is flexible and can be tailored to the
specific requirements of a new first line manager or managers, making it ideal
for companies or organisations who require an in-house first line management
training course which is attended by a number of current or potential managers.
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SCHEDULED COURSES
A one day version of this First Line Management course is available as an Open
Course delivered at our partner, the BCF's Training suites in Nottingham and
Reading from the following scheduled dates...
CLASSROOM COURSE - NOTTINGHAM (NG12 4DG)
Classroom training courses enable you to benefit from having the tutor and other
delegates right there in the room with you. Face-to-face training sessions are
one of the best ways to learn, as it is easy to ask questions and have group
discussions.
Cost: £595 + vat
* 16 October 2023
* 09 January 2024
* 11 March 2024
CLASSROOM COURSE - READING (RG41 5QS)
Classroom training courses enable you to benefit from having the tutor and other
delegates right there in the room with you. Face-to-face training sessions are
one of the best ways to learn, as it is easy to ask questions and have group
discussions.
Cost: £595 + vat
* 07 December 2023
* 15 February 2024
* 14 May 2024
ZOOM™ COURSE
Attending a course via Zoom videoconferencing gives you all of the benefits of
classroom training without the need to leave your home or office. You still
benefit from a real tutor facilitating the programme, and the content is exactly
the same.
Cost: £495 + vat
* 11 September 2023
* 04 December 2023
* 13 March 2024
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DICKSON TRAINING LTD
Founded in 1985 in Yorkshire, we have built an impressive and loyal client base.
Our partnerships are built by consistently delivering outstanding development
solutions and working in close collaboration with our clients, resulting in us
becoming a leading UK and international training provider.