979 Courses

This course is DCPC approved by licensed training providers and runs for seven hours in accordance with periodic training regulations.  Drivers attending this course will need to be physically able to ride a bicycle in order to complete the course and receive a certificate. Safe Urban Driving (SUD) is essential training for all commercial drivers operating HGVs regularly in the urban environment and where there are high volumes of vulnerable road users, such as cyclists and pedestrians.  SUD training (delivered as classroom and on-cycle on the same day) is Driver CPC accredited and fully aligned to meet the requirements of: Work Related Road Risk (WRRR) Fleet Operator Recognition Scheme (FORS) Silver level Construction Logistics and Community Safety (CLOCS) Standard Theory content: The changing streetscape and the urban environment Vulnerable road users and sharing the road safely Defensive driving techniques and understand vehicle safety equipment and how to maintain its effectiveness Practical content: Exchanging places, driver attitude and perception Introduction to active travel, driver fitness and health Hazard recognition: understanding the issues faced by vulnerable road users Total Compliance is are nationwide Transport, Logistics and Construction Consultants & Trainers. www.totalcompliance.co.uk

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- COURSE SYLLABUS The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: MODULE ONE INTRODUCTION * 1.1) Explore the myths * 1.2) What is coaching and mentoring? * 1.3) What is business coaching? * 1.4) Thoughts and perceptions * 1.5) 7 competencies of a coach * 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling MODULE TWO MODELS AND PRACTICE * 2.1) The Wheel of Life * 2.2) Johari's Window * 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach * 2.4) STAR / GROW model * 2.5) Effective use of Paradigm cards * 2.6) Practice and feedback MODULE THREE BUILDING THE RELATIONSHIP * 3.1) Self-management * 3.2) How motivation works * 3.3) Personality & behavioural traits * 3.4) Rapport and trust MODULE FOUR COMMUNICATION AND PRACTICE * 4.1) Non-verbal communication * 4.2) Effective communication * 4.3) Questioning through 2nd/3rd/4th level questioning * 4.4) Building a bank of coaching questions * 4.5) Practice and feedback MODULE FIVE STRUCTURE * 5.1) Introduction * 5.2) The coaching cycle * 5.3) How to give feedback * 5.4) The COMET model * 5.5) Executive coaching * 5.6) Psychometrics * 5.7) Closing the coaching session MODULE SIX WELL-FORMED OUTCOMES * 6.1) Challenge and focus steps * 6.2) Coaching goals * 6.3) Establishing the gap analysis * 6.4) Using diagnostic tools * 6.5) SMART objectives * 6.6) Designing & planning focus steps * 6.7) Gaining commitment * 6.8) Practice and feedback -------------------------------------------------------------------------------- WHO IS IT FOR? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. -------------------------------------------------------------------------------- ACCREDITATION Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. -------------------------------------------------------------------------------- REQUIRED ACTIVITIES PRE-COURSE We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. POST-COURSE To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. -------------------------------------------------------------------------------- COURSE MATERIAL Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report [https://www.dicksontraining.com/paradigm-psychometrics/index.php] and receive a year's membership with the Institute of Leadership & Management (ILM). -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/business-coaching/ilm-level-5-business-coaching-and-mentoring.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 03-04 October 2023 * 22-23 February 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 14-15 September 2023 * 14-15 December 2023 * 14-15 March 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. The only difference is that we split the course into four half-day sessions to make it easier on your eyes! Diploma: £1,795 + vat | Certificate: £1,495 + vat * September 2023 - 25th Sep (morning), 25th Sep (afternoon), 26th Sep (morning), 26th Sep (afternoon) * November 2023 - 6th Nov (morning), 6th Nov (afternoon), 7th Nov (morning), 7th Nov (afternoon) * January 2024 - 11th Jan (morning), 11th Jan (afternoon), 12th Jan (morning), 12th Jan (afternoon) * March 2024 - 11th Mar (morning), 11th Mar (afternoon), 12th Mar (morning), 12th Mar (afternoon) * May 2024 - 14th May (morning), 14th May (afternoon), 15th May (morning), 15th May (afternoon) * July 2024 - 9th Jul (morning), 9th Jul (afternoon), 10th Jul (morning), 10th Jul (afternoon -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. CUSTOMER SERVICE - A BASELINE * Recognizing Your Customers * Understanding Your Role in Customer Service 2. DEVELOPING A CUSTOMER SERVICE MIND-SET * Leveraging Your First Impression * Feeling Positively About Customers * Mastering Moods and Emotions 3. IDENTIFYING CUSTOMER NEEDS * Understanding the Customer\'s Situation * Avoiding Assumption and Prejudgment * Meeting Basic Needs * Seeking to Exceeding Expectations * Building Repeat Relationships 4. CONNECTING WITH THE CUSTOMER * Achieving Authenticity through Body Language * Responding Effectively to Problems * Mastering Online Etiquette * Seeking Customer Feedback 5. DEALING WITH DIFFICULT SITUATIONS * Effectively Addressing Complaints * De-escalating Anger * Establishing Common Ground * Remaining Calm, Respectful and Objective 6. EFFECTIVELY ADDRESSING COMPLAINTS * Creating a Memorable Customer Experience ADDITIONAL COURSE DETAILS: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Peak job performance and maintaining a positive attitude starts with having a suitable service disposition and strong interpersonal skills. Maintaining a positive attitude takes work-focusing on what's right, looking for solutions to problems instead of complaining, and having a positive 'expectancy' that things will improve. Discover how to stay involved and healthy coping mechanisms that help keep us physically and mentally healthy. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day. LEARNING OBJECTIVES Describe suitability requirements for being an effective service provider, Explain the personal benefits of maintaining a positive attitude, Apply 17 tools for maintaining a positive, professional attitude TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

BUSINESS ATTITUDE  - E-LEARNING Course Types  eLearning  Course Durations  25 minutes novice/experience/refresher Course Ratio  Trainee 1:1  Accreditation  Upon successful completion of the course trainees will be issued with a certificate which will be valid for 5 years.  Minimum Age  Suited to age range of 16 years and above  Prerequisites  None  Assessment  E-learning interactive questions and end test  * Introduction to business attitudes * Understand positive work attitude * Understand good customer service * Know how to communicate effectively * Understand teamwork * Understand how to represent your company * Review and summarise * Undertake business attitude interactive testing This training course aims to give trainees knowledge and understanding in business attitude and allows trainees to view realistic scenes and be tested on their knowledge retention. This training course is designed to highlight effective attitudes that can be applied in the business environment. Through the use of scenarios, it also highlights examples of attitudes that are no longer tolerated.

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In today's world, attitudes can make or break one's success trajectory. Introducing 'The Power of Attitude', a pivotal course designed to help learners unearth the true potential of their mindsets. Dive into the intricacies of building a winning attitude, understand the profound impacts of your perspective on your surroundings, and grasp the tools necessary to ensure your attitude propels you towards your ambitions, not away from them. Learning Outcomes * Identify and foster the core elements of a successful attitude. * Recognise and avoid the pitfalls of a detrimental mindset. * Understand the significant role of individual choices in shaping one's attitude. * Determine the signs of a negative attitude and their impacts on professional and personal spheres. * Realise the ripple effect of one's attitude on colleagues, friends, and the wider community. WHY BUY THIS THE POWER OF ATTITUDE COURSE? 1. Unlimited access to the course for forever 2. Digital Certificate, Transcript, student ID all included in the price 3. Absolutely no hidden fees 4. Directly receive CPD accredited qualifications after course completion 5. Receive one to one assistance on every weekday from professionals 6. Immediately receive the PDF certificate after passing 7. Receive the original copies of your certificate and transcript on the next working day 8. Easily learn the skills and knowledge from the comfort of your home CERTIFICATION After studying the course materials of the The Power of Attitude there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. WHO IS THIS THE POWER OF ATTITUDE COURSE FOR? * Individuals looking to improve their personal and professional relationships. * Entrepreneurs aiming for sustained business success. * Team leaders wishing to inspire and uplift their team members. * Students preparing for the workforce and aiming to stand out. * Anyone seeking to better their life by transforming their attitude. PREREQUISITES This The Power of Attitude does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Power of Attitude was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CAREER PATH * Team Manager: £40,000-£55,000 * Business Consultant: £45,000-£70,000 * Motivational Speaker: £35,000-£90,000 (varies based on events and bookings) * Life Coach: £30,000-£60,000 * Corporate Trainer: £40,000-£60,000 * HR Specialist: £35,000-£55,000 COURSE CURRICULUM The Power of Attitude Lesson 01: Developing the Right Attitude for Success 00:05:00 Lesson 02: Don't Play the Victim and Seize the Day 00:05:00 Lesson 03: You Have the Power to Choose Your Attitude 00:06:00 Lesson 04: Seven Signs You Have a Bad Attitude 00:05:00 Lesson 05: Your Attitude Affects Others 00:05:00

OVERVIEW By enroling in The Power of Attitude, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The The Power of Attitude course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent The Power of Attitude course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our The Power of Attitude Program. So enrol in our The Power of Attitude course right away if you're keen to envision yourself in a rewarding career. DESCRIPTION Enroling in this The Power of Attitude course can improve your The Power of Attitude perspective, regardless of your skill levels in the The Power of Attitude topics you want to master. If you're already a The Power of Attitude expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced The Power of Attitude insights that will help you make the most of your time. This The Power of Attitude course will act as a guide for you if you've ever wished to excel at The Power of Attitude. WHY CHOOSE US? * This course is accredited by the CPD Quality Standards. * Lifetime access to the whole collection of the learning materials. * Online test with immediate results. * Enroling in the course has no additional cost. * You can study and complete the course at your own pace. * Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. CERTIFICATE OF ACHIEVEMENT Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99. WHO IS THIS COURSE FOR? This The Power of Attitude course is a great place to start if you're looking to start a new career in The Power of Attitude field. This training is for anyone interested in gaining in-demand The Power of Attitude proficiency to help launch a career or their business aptitude.  REQUIREMENTS The The Power of Attitude course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of The Power of Attitude, without any fuss. CAREER PATH This The Power of Attitude training will assist you develop your The Power of Attitude ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  The Power of Attitude professional story and personalise your path to a new career. Furthermore, developing this The Power of Attitude skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. ORDER YOUR CERTIFICATE To order CPD Quality Standard Certificate, we kindly invite you to visit the following link: COURSE CURRICULUM Power Of Attitude Lesson 01: Developing the Right Attitude for Success 00:05:00 Lesson 02: Don't Play the Victim and Seize the Day 00:05:00 Lesson 03: You Have the Power to Choose Your Attitude 00:06:00 Lesson 04: Seven Signs You Have a Bad Attitude 00:05:00 Lesson 05: Your Attitude Affects Others 00:05:00 Order Your Certificate Order Your Certificate 00:00:00

In this course, you will learn about the power of attitude and its impact on personal and professional success. You will explore various ways to develop the right attitude, avoid playing the victim, and take control of your life. You will also understand the importance of choosing your attitude, recognise the signs of a bad attitude, and learn how your attitude affects others. By the end of this course, you will have a better understanding of the role attitude plays in success, and you will be equipped with practical tools to develop a positive attitude and mindset. Learning Outcomes: * Develop a positive attitude and mindset that supports personal and professional growth. * Recognise the role of attitude in personal and professional success. * Take ownership of your life and avoid playing the victim. * Choose your attitude and respond positively to challenging situations. * Build positive relationships by understanding how your attitude affects others. Course Curriculum: * Lesson 01 will focus on the importance of having a positive attitude for success. You will learn how to identify your current attitude and how it may be affecting your life. * Lesson 02 will teach you to take control of your life and stop playing the victim. * Lesson 03 will help you to understand that you have the power to choose your attitude, and you can change it at any time. * In Lesson 04, you will learn the seven signs of a bad attitude, such as being negative, blaming others, and being resistant to change. * Finally, in Lesson 05, you will learn how your attitude can impact others, and how to be mindful of your actions and how they affect those around you. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. REQUIREMENTS There are no formal entry requirements for the course, with enrollment open to anyone! CAREER PATH Completing this course can lead to various career paths and opportunities. Some potential career paths and expected salaries include: * Business Manager - £50,000 per year * Sales Representative - £25,000 per year plus commission * Human Resources Manager - £45,000 per year * Personal Development Coach - £40,000 per year * Customer Service Representative - £20,000 per year. CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. CERTIFICATE OF COMPLETION Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Fully Funded Training - No Cost to You The Safe Urban Driving (SUD) course is imperative for commercial drivers regularly operating vehicles in urban settings with high volumes of vulnerable road users, including cyclists and pedestrians. The SUD training, delivered through a combination of classroom and on-cycle sessions on the same day, is accredited by Driver CPC & FORS and fully aligned with the requirements of: - Work Related Road Risk (WRRR) - Fleet Operator Recognition Scheme (FORS) Silver level - Construction Logistics and Community Safety (CLOCS) Standard Theoretical Content: - The evolving urban streetscape - Sharing the road safely with vulnerable road users - Defensive driving techniques and understanding vehicle safety equipment and its maintenance Practical Content: - Exchanging places, driver attitude, and perception - Introduction to active travel, driver fitness, and health - Hazard recognition: understanding the challenges faced by vulnerable road users This course, approved by licensed training providers for the Driver CPC, runs for seven hours in compliance with periodic training regulations. Note that the DVSA 7-hour upload is not covered by the funding, and participants will be required to make a payment of £10 per person (£8.75 upload fee and £1.25 admin in vat) on the day of training to receive this certification. Total Compliance is are nationwide Transport, Logistics and Construction Consultants & Trainers. www.totalcompliance.co.uk if you need any further information, please contact 0345 900 1312.