Name: HR Management & Employment Law at QLS Level 5
Price: 300 GBP
Availability: InStock

School of Business and Technology London

CMI Level 7 Award in Leadership Coaching and Mentoring

General Admission

<div data-testid="conversation-turn-3" style="color: var(--text-primary); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--text-primary);"><div data-message-author-role="assistant" data-message-id="938df880-51a5-4c94-80d9-4a194ac3e8d8" fr-original-style="" style="box-sizing: border-box;"><div style="color: var(--tw-prose-body); box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-body);">Welcome to an immersive journey into the world of Microneedling &amp; Cosmetology! Dive into the art and science of cosmetology with our comprehensive course designed to equip you with the skills and knowledge needed to excel in the beauty industry. From understanding the fundamentals of cosmetology to mastering advanced techniques like microneedling, this course covers it all.Explore the intricacies of hair physiology, grooming, coloring, and styling techniques to unleash your creativity in hair care. Delve into the realm of skincare, makeup application, and specialized treatments for various skin concerns. Gain insights into the unique challenges and considerations in cosmetology for different demographics, including menopausal individuals and ethnic skin types.With a focus on health and safety protocols, you&#39;ll learn how to ensure a safe and hygienic environment for yourself and your clients. From evaluating skincare products to addressing photodamage and skin cancer prevention, this course provides a holistic approach to beauty and wellness.</div></div></div> In This On-demand online course, You Will Learn How To:&nbsp; <ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Develop a comprehensive understanding of cosmetology principles, techniques, and industry standards.</li><li fr-original-style="" style="box-sizing: border-box;">Master hair care practices, including grooming, coloring, styling, and addressing hair loss concerns.</li><li fr-original-style="" style="box-sizing: border-box;">Acquire proficiency in manicure, pedicure, and nail care techniques for enhancing overall aesthetics.</li><li fr-original-style="" style="box-sizing: border-box;">Gain expertise in skincare assessment, treatment, and product evaluation to address diverse skin concerns.</li><li fr-original-style="" style="box-sizing: border-box;">Learn professional makeup application techniques tailored to different skin types and preferences.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the impact of menopause on skin health and explore specialized cosmetology approaches for this demographic.</li><li fr-original-style="" style="box-sizing: border-box;">Explore the nuances of male skincare and grooming, including tailored treatments and product recommendations.</li><li fr-original-style="" style="box-sizing: border-box;">Develop skills in evaluating and recommending hand and body lotions based on skin type and condition.</li><li fr-original-style="" style="box-sizing: border-box;">Gain insights into ethnic cosmetics and culturally sensitive cosmetology practices to cater to diverse clientele.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the principles and applications of microneedling in cosmetology for rejuvenation and skin enhancement.</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Cosmetology Definition</li><li fr-original-style="" style="box-sizing: border-box;">Careers in Cosmetology</li><li fr-original-style="" style="box-sizing: border-box;">Hair Structure Basics</li><li fr-original-style="" style="box-sizing: border-box;">Shampoo Functions</li><li fr-original-style="" style="box-sizing: border-box;">Hair Coloring Processes</li><li fr-original-style="" style="box-sizing: border-box;">Permanent Hair Curling Overview</li><li fr-original-style="" style="box-sizing: border-box;">Hair Loss Causes</li><li fr-original-style="" style="box-sizing: border-box;">Hairpiece Uses</li><li fr-original-style="" style="box-sizing: border-box;">Manicure and Pedicure Definitions</li><li fr-original-style="" style="box-sizing: border-box;">Types of Skin Differentiation</li><li fr-original-style="" style="box-sizing: border-box;">Eye Makeup Basics</li><li fr-original-style="" style="box-sizing: border-box;">Skin Ageing and Menopause Effects</li><li fr-original-style="" style="box-sizing: border-box;">Skin Lotion Utility</li><li fr-original-style="" style="box-sizing: border-box;">Sunscreen Effects</li></ul> Certificate of Completion:Upon successfully completing this On-demand online course, you will receive a Certificate of Completion from eduX. This certificate is issued by Cademy at absolutely no cost to you. Benefits of the Certificate of Completion:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Professional Recognition: The certificate serves as tangible proof of your commitment to continuous learning and professional development, enhancing your credibility among employers and peers.</li><li fr-original-style="" style="box-sizing: border-box;">Skill Validation: It validates the skills and knowledge you have acquired throughout the course, providing validation of your expertise in the subject matter.</li><li fr-original-style="" style="box-sizing: border-box;">Career Advancement: Adding this certificate to your resume or LinkedIn profile can bolster your chances of career advancement and may open doors to new opportunities.</li><li fr-original-style="" style="box-sizing: border-box;">Personal Achievement: Earning a certificate demonstrates your dedication to self-improvement and lifelong learning, fostering a sense of personal accomplishment.</li><li fr-original-style="" style="box-sizing: border-box;">Networking Opportunities: It can connect you with fellow learners who have completed the course, creating opportunities for networking and collaboration within your field.</li><li fr-original-style="" style="box-sizing: border-box;">Continuing Education: Some professional organizations or institutions may recognize this certificate as part of their continuing education requirements, allowing you to fulfill ongoing learning obligations.</li></ul>

Welcome to an immersive journey into the world of Microneedling & Cosmetology! Dive into the art and science of cosmetology with our comprehensive course designed to equip you with the skills and knowledge needed to excel in the beauty industry. From understanding the fundamentals of cosmetology to mastering advanced techniques like microneedling, this course covers it all.
Explore the intricacies of hair physiology, grooming, coloring, and styling techniques to unleash your creativity in hair care. Delve into the realm of skincare, makeup application, and specialized treatments for various skin concerns. Gain insights into the unique challenges and considerations in cosmetology for different demographics, including menopausal individuals and ethnic skin types.
With a focus on health and safety protocols, you'll learn how to ensure a safe and hygienic environment for yourself and your clients. From evaluating skincare products to addressing photodamage and skin cancer prevention, this course provides a holistic approach to beauty and wellness.

In This On-demand online course, You Will Learn How To: 

Develop a comprehensive understanding of cosmetology principles, techniques, and industry standards.
Master hair care practices, including grooming, coloring, styling, and addressing hair loss concerns.
Acquire proficiency in manicure, pedicure, and nail care techniques for enhancing overall aesthetics.
Gain expertise in skincare assessment, treatment, and product evaluation to address diverse skin concerns.
Learn professional makeup application techniques tailored to different skin types and preferences.
Understand the impact of menopause on skin health and explore specialized cosmetology approaches for this demographic.
Explore the nuances of male skincare and grooming, including tailored treatments and product recommendations.
Develop skills in evaluating and recommending hand and body lotions based on skin type and condition.
Gain insights into ethnic cosmetics and culturally sensitive cosmetology practices to cater to diverse clientele.
Understand the principles and applications of microneedling in cosmetology for rejuvenation and skin enhancement.
Cosmetology Definition
Careers in Cosmetology
Hair Structure Basics
Shampoo Functions
Hair Coloring Processes
Permanent Hair Curling Overview
Hair Loss Causes
Hairpiece Uses
Manicure and Pedicure Definitions
Types of Skin Differentiation
Eye Makeup Basics
Skin Ageing and Menopause Effects
Skin Lotion Utility
Sunscreen Effects


Certificate of Completion:
Upon successfully completing this On-demand online course, you will receive a Certificate of Completion from eduX. This certificate is issued by Cademy at absolutely no cost to you.


Benefits of the Certificate of Completion:
Professional Recognition: The certificate serves as tangible proof of your commitment to continuous learning and professional development, enhancing your credibility among employers and peers.
Skill Validation: It validates the skills and knowledge you have acquired throughout the course, providing validation of your expertise in the subject matter.
Career Advancement: Adding this certificate to your resume or LinkedIn profile can bolster your chances of career advancement and may open doors to new opportunities.
Personal Achievement: Earning a certificate demonstrates your dedication to self-improvement and lifelong learning, fostering a sense of personal accomplishment.
Networking Opportunities: It can connect you with fellow learners who have completed the course, creating opportunities for networking and collaboration within your field.
Continuing Education: Some professional organizations or institutions may recognize this certificate as part of their continuing education requirements, allowing you to fulfill ongoing learning obligations.



eduX

Aesthetics Practitioner

Makeup

Paediatric Dermatology

Microneedling

Aesthetics

Skincare

Beauty Therapy

Dermatology

Facial Aesthetics

Discover the art and science of Microneedling & Cosmetology with our comprehensive online course. Learn hair care, skincare, makeup, and advanced techniques like microneedling. Start your journey towards a rewarding career in the beauty industry today!

Unlock the secrets of beauty with our Microneedling & Cosmetology course! 💄 From hair care to skincare and makeup, dive deep into the world of beauty. Perfect for aspiring beauty professionals or anyone passionate about personal care. Enroll now and take your first step towards becoming a beauty expert! #Microneedling #Cosmetology #BeautyCourse

Microneedling & Cosmetology

Ordinary? Not today. Today, we're scripting our own legend

Special Offer

Designed to help individuals and their organisations develop new products, services and ways of working to create sustainable value.The EFQM Innovation Leader Training is designed to help individuals and their organisations understand what innovation means for them and challenge them to focus on developing new products, services and ways of working to add new value.The training will focus on how to:<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Develop your understanding of innovation and how it can be successfully implemented using a structured innovation management approach</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the ability to effectively manage innovation activities to achieve the intended outcomes</li></ul>Course Content<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Overview of the EFQM Lens Concept</li><li fr-original-style="" style="box-sizing: border-box;">Introduction to Innovation Lens</li><li fr-original-style="" style="box-sizing: border-box;">Groupwork &ndash; Megatrends and how they impact on you</li><li fr-original-style="" style="box-sizing: border-box;">Innovation Lens Framework &ndash; Structure and Content</li><li fr-original-style="" style="box-sizing: border-box;">Groupwork &ndash; Completion of Innovation Questionnaire</li><li fr-original-style="" style="box-sizing: border-box;">Discussion &ndash; Feedback on the Questionnaire and Outcomes</li><li fr-original-style="" style="box-sizing: border-box;">How to manage the Innovation process</li><li fr-original-style="" style="box-sizing: border-box;">Using Assess Base to baseline performance/conduct a gap analysis</li></ul>Pre-course Work<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Pre-reading on the new EFQM Model.</li></ul>Delivery<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">The course is delivered through virtual trainer led live workshop. Upon registration, you will receive a link to the workshop.</li></ul>Cost<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">&pound;450 + VAT which includes the training course, the Innovation Lens e-book and your EFQM Innovation Leader Certificate.</li></ul>If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking&nbsp;<a href="http://www.cforc.org/join-us" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: var(--eds-control,#3659e3);">here</a>.

Centre for Competitiveness

EFQM Innovation Lens Leader Training

EFQM Innovation Lens Leader Training - May

London

Introducing Adjustment Counselling Package: Navigating Life Transitions and Embracing ChangeAre you facing challenges in adjusting to major life transitions and seeking support to cope with change? Miss Date Doctor&rsquo;s Adjustment Counselling Package offers you a compassionate and understanding space to navigate through life&rsquo;s adjustments and embrace positive transformation.Life transitions, such as moving to a new city, starting a new job, or going through significant life changes, can be overwhelming and emotionally taxing. Our experienced counsellors are here to help you navigate these adjustments, find coping strategies, and embrace change with resilience and optimism.Here&rsquo;s how the Adjustment Counselling Package can support you:<ul style="color: rgb(230, 230, 230); box-sizing: border-box;" fr-original-style=" color: rgb(230, 230, 230);"><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Understanding Transitions: Our counsellors will help you understand the nature of the life transition you are experiencing and its impact on your emotions and well-being.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Coping with Change: Adjustment counselling equips you with coping strategies to manage stress, anxiety, and uncertainty during times of change.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Supportive Environment: Our counsellors provide a safe and non-judgmental space where you can freely express your feelings and concerns related to the adjustment process.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Finding Balance: We&rsquo;ll work with you to find a balance between embracing change and maintaining stability in other areas of your life.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Creating a Support System: Adjustment counselling helps you identify and build a support system to lean on during times of transition.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Growth and Resilience: As you navigate through adjustments, our counsellors will help you discover strengths and develop resilience to embrace change positively.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Setting Realistic Expectations: We&rsquo;ll assist you in setting realistic expectations for yourself during the adjustment period, fostering self-compassion and patience.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Embracing New Opportunities: Adjustment counselling can help you see transitions as opportunities for growth and new experiences.</li></ul>The Adjustment Counselling Package at Miss Date Doctor is designed to empower you to navigate life&rsquo;s transitions with grace and confidence. Our compassionate counsellors provide guidance and support to help you find stability, embrace change, and thrive through life&rsquo;s adjustments.Invest in your well-being and take the first step towards embracing change with the Adjustment Counselling Package. Embrace the opportunities for growth and transformation that life transitions bring. Let our skilled counsellors guide you towards a more resilient, positive, and fulfilling journey through life&rsquo;s adjustments.3 x 1 hour <a href="https://relationshipsmdd.com/product/adjustment-counselling-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/adjustment-counselling-package/</a>

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D ADJUSTMENT COUNSELLING PACKAGE (SELF IMPROVEMENT)

General admission

Recent statistics highlight the critical importance of mental health professionals in today's society. With a significant increase in the prevalence of mental health issues, depression, and the complexities surrounding child psychology, the demand for qualified professionals in these areas has never been higher. Our Counselling: Mental Health, Depression &amp; Child Psychology at QLS Endorsed Diploma bundle course, focusing on "Mental Health, Depression, &amp; Child Psychology", is designed to equip learners with the theoretical knowledge and insights necessary to address these pressing issues. This unique bundle includes QLS Endorsed Courses and CPD QS Accredited Courses, alongside valuable modules on personal development and career growth, making it a pivotal step for those looking to enhance their understanding and impact in the field of mental health.QLS Endorsed Courses:<ul><li>Course 01: Award in Depression Counselling at QLS Level 2</li><li>Course 02: Diploma in Mental Health Counselling at QLS Level 5</li><li>Course 03: Diploma in Child Psychology at QLS Level 7</li></ul>CPD QS Accredited Courses:<ul><li>Course 04: Mental Health and Psychiatry Training - Online</li><li>Course 05: Mental Health with Positive Psychology</li><li>Course 06: Food, Fitness &amp; Mental Health</li><li>Course 07: Mental Freedom: Freedom From Pain</li><li>Course 08: Food, Fitness &amp; Mental Health</li><li>Course 09: Child and Adolescent Mental Health</li><li>Course 10: Biohacking Your Physical and Mental Health</li><li>Course 11: Self-Help Psychology: Mental Freedom</li></ul>Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth.<ul><li>Course 12: Career Development Plan Fundamentals</li><li>Course 13: CV Writing and Job Searching</li><li>Course 14: Networking Skills for Personal Success</li><li>Course 15: Ace Your Presentations: Public Speaking Masterclass</li><li>Course 16: Decision Making and Critical Thinking </li></ul>Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. Counselling: Mental Health, Depression &amp; Child Psychology at QLS Endorsed Diploma.Learning Outcomes<ul><li>Understand the fundamental principles underlying depression counselling, mental health counselling, and child psychology.</li><li>Gain insights into the latest research and theoretical models in mental health, depression, and child psychology.</li><li>Develop an understanding of the psychological aspects of mental health issues and how they impact individuals across different life stages.</li><li>Learn strategies for promoting mental health and wellbeing through positive psychology, nutrition, fitness, and biohacking.</li><li>Acquire knowledge on how to support children and adolescents facing mental health challenges.</li><li>Enhance personal development skills such as CV writing, job searching, networking, public speaking, decision-making, and critical thinking.</li></ul>This course bundle is a comprehensive exploration of "Mental Health, Depression, &amp; Child Psychology", crafted to provide a deep theoretical understanding of these crucial areas. The curriculum is designed to offer learners an in-depth look into the complexities of mental health, the nuances of depression counselling, and the intricacies of child psychology. Through a series of QLS Endorsed and CPD QS Accredited courses, participants will explore various aspects of mental health and psychiatry, understand the role of food, fitness, and lifestyle in mental wellbeing, and delve into the specifics of child and adolescent mental health. Additionally, this bundle includes modules aimed at personal development and career growth, focusing on essential skills such as career planning, CV writing, networking, and public speaking. This holistic approach ensures that learners not only gain theoretical knowledge but also develop skills critical for personal and professional success.<h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 160 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div><h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 <ul><li>Individuals interested in starting or advancing their career in the fields of mental health, counselling, or psychology.</li><li>Educators and teachers looking to understand the mental health needs of children and adolescents.</li><li>Healthcare professionals wishing to expand their knowledge in mental health and depression counselling.</li><li>Parents and guardians seeking to better understand child psychology and support the mental health of their children.</li><li>Career changers interested in the field of mental health and seeking foundational knowledge.</li><li>Professionals in any field looking to enhance their understanding of mental health for personal development or to support colleagues and employees.</li></ul>
 </div><h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment.
 </div><h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 <ul><li>Certified Depression Counsellor</li><li>Mental Health Counsellor</li><li>Child Psychologist</li><li>Wellness Coach focusing on mental health and lifestyle</li><li>Mental Health and Wellbeing Advisor in educational settings</li><li>HR Professional with a focus on employee mental health</li><li>Public Speaker and Educator on Mental Health Awareness</li></ul>
 </div><h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>13 CPD Quality Standard Certificates</h4>
 
 Digital certificate -
 Included
 
 <h4>3 QLS Endorsed Certificates</h4>
 
 Hard copy certificate -
 Included
 

 </div>

Compliance Central

Counselling: Mental Health, Depression & Child Psychology at  QLS Endorsed Diploma

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your customer journey better</li><li fr-original-style="" style="box-sizing: border-box;">Managing your customer expectations successfully</li><li fr-original-style="" style="box-sizing: border-box;">Having the best approach and methods with returning customers</li><li fr-original-style="" style="box-sizing: border-box;">Keep bringing value to retained and loyal customers</li><li fr-original-style="" style="box-sizing: border-box;">Attention to details</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to remain consistent when handling customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

Beyond Satisfaction - Customer service Training

Customer Experience

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Hospitality & Catering

Customer Success (CS)

Customer Journey

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Dealing With Difficult Customers

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills and successfully handle complaints / complaining clients, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">See customer issues and complaints as an opportunity</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to effective complaints handling</li><li fr-original-style="" style="box-sizing: border-box;">Having the right negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Dealing effectively with difficult customers</li><li fr-original-style="" style="box-sizing: border-box;">Dealing effectively with previous complainers</li><li fr-original-style="" style="box-sizing: border-box;">Successfully manage your customer issues</li><li fr-original-style="" style="box-sizing: border-box;">Getting the best out of your customers&rsquo; feedback</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling


Horticulture has been a crucial field throughout history, dating back to ancient civilisations such as the Egyptians and Greeks. In fact, the word "horticulture" comes from the Latin words hortus (meaning garden) and cultura (meaning cultivation). Today, with the increasing demand for sustainable living and gardening, horticulture has become more important than ever. The UK horticulture industry generates over £24 billion in revenue annually, with the ornamental plant sector alone worth £1.4 billion. (Horticulture Week, 2021) Invest in your passion for gardening and sustainable living with our Horticulture Level 3, 5 &amp; 7 course at Quality Licence Scheme (QLS). Our course offers a comprehensive education from basic to advanced knowledge, with curriculum from Levels 3, 5, and 7. Whether you're a beginner or an experienced horticulturist, our course caters to all levels of expertise. Quality Licence Scheme endorses our course, ensuring that learners will receive a high-quality education. Upon completion, learners will receive a Level 7 Endorsed certificate hardcopy, enhancing their credibility and marketability to potential employers. But wait, there's more! We also offer 5 free career-guided courses to complement the QLS course. These include Career Development Plan Fundamentals, Networking Skills for Personal Success, Boost Your Confidence and Self-Esteem, CV Writing and Job Searching, and Learn to Reduce and Manage Stress. With our comprehensive education and career-guided courses, learners will be fully equipped to succeed in the horticulture industry. With the ongoing climate crisis, the demand for sustainable living and gardening has never been higher. Our Horticulture Level 3, 5 &amp; 7 course at Quality Licence Scheme provides learners with the necessary knowledge and skills to make a positive impact on the environment and take their passion for gardening to the next level. Invest in your passion for gardening and sustainable living with our Horticulture Level 3, 5 &amp; 7 course at Quality Licence Scheme. Enrol now and receive comprehensive education, a Level 7 Endorsed certificate hardcopy, and five career-guided courses to take your horticulture career to the next level. Learning Outcomes: <ul> <li>Gain a thorough understanding of the principles and practices of horticulture, from basic to advanced knowledge.</li><li>Learn about the structure and function of horticulture plants, and how they grow and thrive in different environmental conditions.</li><li>Explore the impact of temperature, light, soil, and water on the growth and development of horticulture plants.</li><li>Develop the skills to propagate and cultivate plants, including plant nutrition, harvesting, training, and pruning techniques.</li><li>Learn about the design and implementation of indoor and outdoor horticulture projects, including landscaping, garden design, and cut floral arrangements.</li><li>Acquire knowledge of plant pathology, entomology, and weed control, and learn how to apply these concepts to maintain healthy and productive plants.</li><li>Understand the professional opportunities available in horticulture and the applications of biotechnology in the field.</li></ul> Please Note: Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.Diploma in Level 3, 5 &amp; 7 Horticulture at QLS's Description: Our Horticulture course at Quality Licence Scheme (QLS) is designed to provide learners with a comprehensive education in horticulture, from basic to advanced knowledge. The curriculum is divided into three levels - Level 3, Level 5, and Level 7 - each building upon the previous level. In Level 3, learners are introduced to the principles and practices of horticulture. They learn about the structure and function of horticulture plants, including their growth and development. The impact of temperature on plants is also explored in this level. In Level 5, learners delve deeper into the environmental factors affecting plant growth, including the impact of light, soil, and water. They also develop the skills to propagate and cultivate plants, including plant nutrition, harvesting, training, and pruning techniques.In Level 7, learners gain a comprehensive understanding of the design and implementation of indoor and outdoor horticulture projects, including landscaping, garden design, and cut floral arrangements. They also learn about plant pathology, entomology, and weed control, and how to apply these concepts to maintain healthy and productive plants. In addition, learners are introduced to the professional opportunities available in horticulture and the applications of biotechnology in the field. This bundle comprises the following courses: QLS Endorsed Course: <ul> <li>Course 01: Advanced Diploma in Horticulture at QLS Level 7</li></ul> CPD QS Accredited Courses: <ul> <li>Course 01: Career Development Plan Fundamentals</li><li>Course 02: Networking Skills for Personal Success</li><li>Course 03: Boost Your Confidence and Self-Esteem</li><li>Course 04: CV Writing and Job Searching</li><li>Course 05: Learn to Reduce and Manage Stress</li></ul> Certificate In pursuing this QLS-endorsed course, learners attain a profound understanding and amplify their professional prowess, enriching their curriculum vitae. The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK. Upon completion, learners will receive an Advanced Diploma in Horticulture at QLS Level 7 Endorsed hard copy certificate, making it easy for them to showcase their achievements.<h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 15 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div><h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 <ul> <li>Individuals interested in pursuing a career in horticulture or related fields.</li><li>Professionals looking to enhance their skills and knowledge in horticulture.</li><li>Garden enthusiasts and hobbyists looking to develop their expertise in the field.</li><li>Environmentalists and sustainability advocates interested in learning about sustainable gardening practices.</li><li>Anyone looking to gain a comprehensive education in horticulture, from basic to advanced knowledge.</li></ul> 
 </div><h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 <ul> <li>Horticulturist: £20,000 - £45,000 per year</li><li>Landscape Architect: £22,000 - £60,000 per year</li><li>Nursery Manager: £20,000 - £50,000 per year</li><li>Garden Designer: £18,000 - £40,000 per year</li><li>Botanist: £20,000 - £40,000 per year</li><li>Plant Scientist: £25,000 - £45,000 per year</li></ul> 
 </div><h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>Certificate of completion</h4>
 
 Hard copy certificate -
 Included
 

 </div>

Imperial Academy

Level 7 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 3, 5 & 7 Horticulture at QLS

Welcome to the HR Management &amp; Employment Law at QLS Level 5 bundle! This bundle is a comprehensive package that includes two QLS-endorsed courses and five CPD QS accredited courses. Our courses will teach you the skills and knowledge necessary to excel in the HR and Employment Law industry.The HR Management course focuses on Crisis Communication, providing insights into effectively communicating during crisis situations. Meanwhile, the UK Employment Law course is designed to provide a detailed understanding of the UK legal framework surrounding employment. Moreover, our five CPD QS accredited courses - Conflict Resolution, Performance Management, Decision Making and Critical Thinking, Complete Communication Skills Master Class for Life, and Psychology of Anxiety and Stress - offer a deeper understanding of relevant topics to complement your learning.Upon completing HR Management &amp; Employment Law at QLS Level 5, you will receive hardcopy certificates, which will validate your learning experience and add significant value to your professional profile. These certificates will serve as evidence of your new-found knowledge and expertise, distinguish you from your peers, and enhance your employability.QLS Endorsed Courses:<ul><li>Course 01: Diploma in HR Management at QLS Level 5</li><li>Course 02: Diploma in UK Employment Law at QLS Level 5</li></ul>CPD QS Accredited Courses:<ul><li>Course 03: Conflict Resolution</li><li>Course 04: Performance Management</li><li>Course 05: Decision-Making and Critical Thinking</li><li>Course 06: Complete Communication Skills Master Class for Life</li><li>Course 07: Psychology of Anxiety and Stress</li></ul>Learning Outcomes:<ul><li>Gain an in-depth understanding of Crisis Communication and its importance in HR Management.</li><li>Develop a comprehensive knowledge of UK Employment Law and its practical applications.</li><li>Learn the techniques and principles of Conflict Resolution and how to apply them in HR.</li><li>Enhance your Performance Management skills and learn effective ways to manage and motivate employees.</li><li>Develop critical thinking and decision-making abilities to succeed in a fast-paced and dynamic work environment.</li><li>Master the art of communication and develop advanced communication skills.</li><li>Learn how to deal with stress and anxiety in the workplace.</li></ul>Why Choose Imperial Academy?<ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul>QLS Course 1: Diploma in HR Management at QLS Level 5HR Management: Crisis Communication - This QLS-endorsed course is designed to give learners an in-depth understanding of Crisis Communication in HR Management. You will learn about the importance of effective communication during crises and its impact on the organisation's reputation, stakeholders, and employees. The course covers various communication channels, techniques, and principles that can be applied to manage crises effectively. Additionally, you will learn about the legal and ethical considerations that need to be considered during crisis communication.QLS Course 2: Diploma in UK Employment Law at QLS Level 5UK Employment Law - This QLS-endorsed course is designed to provide learners with a comprehensive understanding of the UK legal framework surrounding employment. The course covers various aspects of UK Employment Law, such as employment contracts, discrimination, termination, and redundancy. You will learn about the rights and responsibilities of employees and employers and how they can be enforced through tribunals and courts. The course also covers the impact of EU laws on UK Employment Law and the potential implications of Brexit. By the end of the course, you will have a solid understanding of the legal principles that underpin HR Management and how to apply them in practice.Certification:<ul><li>In pursuing QLS-endorsed courses, learners attain a profound understanding and amplify their professional prowess, enriching their curriculum vitae.</li><li>The Quality Licence Scheme is a reputable and distinguished endorsement emblematic of exceptional standards and excellence throughout the UK.</li><li>Investing in this comprehensive package, learners will receive Two Hard Copy QLS Endorsed Certificates conveniently delivered to their doorstep!</li></ul>Please Note: Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.<h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 150 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div><h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 <ul><li>Aspiring HR professionals looking to gain a competitive edge in the job market.</li><li>HR managers seeking to upskill and expand their knowledge base.</li><li>Anyone interested in the UK legal framework surrounding employment and how it impacts HR.</li><li>Professionals looking to improve their conflict resolution, performance management, communication, and decision-making skills.</li></ul>
 </div><h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 Anyone can enrol in this course.
 </div><h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 <ul><li>HR Manager: £31k-£60k</li><li>Employee Relations Manager: £36k-£70k</li><li>Learning and Development Manager: £30k-£60k</li><li>Recruitment Manager: £26k-£54k</li><li>Occupational Psychologist: £30k-£80k</li><li>Employment Lawyer: £40k-£120k</li></ul>
 </div><h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4> Hard Copy QLS Certificate</h4>
 
 Hard copy certificate -
 Included
 

 </div>

QLS Level 5 Endorsed Diploma | QLS Hard Copy Certificates Included | Plus 5 CPD Courses | Lifetime Access

HR Management & Employment Law at QLS Level 5

This live virtual Agility in HR (ICP-AHR) Training &amp; Certification Program enables the participants to learn:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">How to adopt and apply agile principles, values, and methodologies within the HR department itself &ndash; &ldquo;Agile for HR.&rdquo; &ndash; and</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The role of HR in facilitating and supporting the adoption of Agile practices and principles across the organization &ndash; &ldquo;HR for Agile.&rdquo;</li></ol>During this&nbsp;live-immersive interactive workshop, participants will learn&nbsp;essential concepts&nbsp;related to&nbsp;&ldquo;Agile for HR&rdquo;&nbsp;through&nbsp;practical, easy-to-follow, hands-on exercises. By actively participating, attendees will develop a comprehensive understanding of:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR processes:&nbsp;adopting iterative and incremental approaches to HR processes like performance management, recruitment, and onboarding.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR project management:&nbsp;This involves using Agile project management frameworks (e.g., Scrum or Kanban) to manage HR initiatives.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Cross-functional collaboration:&nbsp;Promoting collaboration between HR and other departments using Agile principles, such as self-organizing teams and regular feedback loops.</li></ol>Throughout the course, participants will&nbsp;acquire knowledge&nbsp;on&nbsp;&ldquo;HR for Agile&rdquo;&nbsp;and&nbsp;gain the ability to facilitate and support agile transformation within their organization. The training program includes&nbsp;relevant case studies, useful tools, and effective techniques related to:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile talent acquisition:&nbsp;Implementing recruitment strategies prioritizing individuals with an Agile mindset and values.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile performance management:&nbsp;shifting to Agile-friendly approaches such as continuous feedback and frequent check-ins.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile Learning and Development:&nbsp;Providing training programs that equip employees with Agile skills and mindsets.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile organizational design:&nbsp;collaborating on restructuring the organization to support Agile practices like cross-functional teams and autonomy.</li></ol>Bonus Module: Enhancing HR Agility with AI &amp; Analytics:&nbsp;This module explores the integration of AI and analytics to revolutionize HR practices, aligning them with agile principles. Participants will learn how these technologies can automate tasks, enhance decision-making, and support agile transformations across the organization. Through focused examples, the session highlights the impact on recruitment, performance management, and overall HR efficiency, offering a forward-looking approach to agile HR management.This course will be delivered through live virtual sessions via Zoom.&nbsp;There are the following dates on which you can opt for this course:<ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 8-10 Apr | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 13-15 May | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 12-14 Jun | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 22-24 Jul | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 14-16 Aug | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 16-18 Sep | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 9-11 Oct | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 18-20 Nov | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 18-20 Dec | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li></ol><div fr-original-style="" style="box-sizing: border-box;">The following are the links to the essential documents that will help you make an informed decision: </div><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Detailed course brochure: <a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Click Here</a>&nbsp;or download via the link below:&nbsp;</div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link</a>&nbsp;</div></li></ul><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Testimonials from global HR professionals: <a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Click Here</a>&nbsp;or download via the link below:&nbsp;</div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link</a>&nbsp;</div></li></ul>

ValueX2

https://www.valuex2.com/agile-hr-certification/
https://www.linkedin.com/company/80563537/

ICAgile's Agility in HR (ICP-AHR) Training & Certification Program by ValueX2 | 3 days - 5 hrs/day | 9 am - 2 pm UK Time

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more).&nbsp;Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care. Content<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;">Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations&nbsp;&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">System structures which negatively affect effective communication and collaboration&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The impact of trauma and use of trauma informed practice&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Ways to create professional, meaningful connection with parents/carers in the current context. </li></ul>Delivery<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

Allied Health

SENCO

Allied Health Professions (AHP)

Midwifery

Healthcare Workers

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

Build a rewarding career in content designBuild a rewarding career in content design with a globally recognised, industry-approved qualification. Get the mindset, the confidence and the skills that will help you stand out in a rapidly growing industry.Why take this course:<ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Be in demand. Certified qualifications will help you stand out in a fast-growing industry</li><li fr-original-style="" style="box-sizing: border-box;">Build a career with impact. Design content experiences that will influence users worldwide</li><li fr-original-style="" style="box-sizing: border-box;">Broaden your opportunities. Optimise your skills to get hired at leading companies</li><li fr-original-style="" style="box-sizing: border-box;">Get qualified. Earn a&nbsp;university credit-rated certification&nbsp;approved by industry leaders</li><li fr-original-style="" style="box-sizing: border-box;">Gain the confidence you need to succeed. Our mentors, career advisors and student community will support you all the way</li></ul>University credit-rated, industry-approvedOur content design course is credit-rated by Glasgow Caledonian University and has been reviewed and endorsed by leaders in the tech industry. It covers everything you need to become a certified content design professional.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Study methodOnline, self-pacedDuration10 weeksAccess to content12 monthsQualificationProfessional Certificate in Content Design Awarded by Scottish Qualifications Authority trading as SQAAdditional infoExam(s) / assessment(s) is included in priceTutor is available to students<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2>In this Professional Certificate in Content Design course you will learn:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">An introduction to content design. Understand what content design is and the role of a content designer.</li><li fr-original-style="" style="box-sizing: border-box;">Principles of good content design Learn the core principles of content design and why it matters.</li><li fr-original-style="" style="box-sizing: border-box;">Voice, tone and style Learn how voice, tone, and style can create a cohesive product experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understanding your users Uncover your audience&#39;s goals and content needs.</li><li fr-original-style="" style="box-sizing: border-box;">Writing for interfaces Learn to write microcopy for buttons, notifications and other UI elements.</li><li fr-original-style="" style="box-sizing: border-box;">The product mindset Develop a product mindset by learning about product design systems and tools.</li><li fr-original-style="" style="box-sizing: border-box;">Testing content Learn how to test, evaluate and improve your content.</li><li fr-original-style="" style="box-sizing: border-box;">AI for content design Learn how to use AI tools to become a more effective content designer.</li><li fr-original-style="" style="box-sizing: border-box;">Working in content design Learn how to be the content champion within your organisation.</li></ul>Support at every stepFrom day one, you&rsquo;ll be part of a lively community of tutors, mentors and fellow students that support each other along the way.Student Success teamOur friendly and responsive team will help you stay on track and keep you accountable.Course mentorYour course mentor is an expert content designer who brings years of practical insight.Student communityCollaborate, share tips and build connections on our lively student Slack channels.</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Writers and journalists who want to enhance their skills for the digital world</li><li fr-original-style="" style="box-sizing: border-box;">UX and UI designers who want to become more rounded professionals</li><li fr-original-style="" style="box-sizing: border-box;">Content designers looking for a formal qualification that validates their expertise</li><li fr-original-style="" style="box-sizing: border-box;">Digital marketers who need content design skills to succeed in their roles</li><li fr-original-style="" style="box-sizing: border-box;">Anybody with a writing, content or design background looking for a creative tech job</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2>BackgroundYou don&rsquo;t need experience in design or technology to enrol in our courses. To get the most value from this course, you will need some experience in writing and a genuine interest in words and language.CommitmentYou do need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus.English languageTo take this course, you should be fluent in verbal and written English. If English is not your first language, you should have a proficiency of C1 as defined by the CEFRL (Common European Framework of Reference for Languages).</section></section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section>

UX Design Institute 

Content Design

UX Writing

UI / UX Design

Professional Certificate in Content Design

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">This wokrshop is designed to equip participants with the skills to identify, understand, and effectively respond to signs of suicidal intentions. Participants will explore the potential causes of suicidal thoughts, gain the knowledge necessary to help someone experiencing these thoughts stay safe and techniques to promote a supportive and proactive environment in the workplace.</div></blockquote><div fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(30, 10, 60); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(30, 10, 60); text-align: justify;"><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"> </h3>This workshop focuses on:&nbsp;<ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style="color: rgb(111, 111, 110);"><li id="isPasted" style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Understanding the stigma and hidden impact on those who lose someone to suicide.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How suicide affects others, and what might cause suicidal thoughts and actions.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Recognising the difference between what someone intends and what actually happens - invent vs. impact or outcome.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Guidance on creating a safe environment for those at risk.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to spot the signs and ask about suicidal thoughts.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to refer someone to trained suicide first aiders.</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div></div><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);">Your takeaways&nbsp;</h6><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);">By the end of the workshop, participants will be equipped with the necessary tools to provide compassionate and effective first-aid support to those in need, fostering a safer and more supportive community.&nbsp;</h6>

Starling

Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

This workshop equips employees to recognise and respond to signs of suicidal intentions. Participants will learn about the causes of suicidal thoughts and gain tools to help individuals stay safe.

Suicide First Aid Lite

Virtual (on-line) event

This live on-line training seminar provides an introduction for anyone who wants to learn more about the complex nature of domestic abuse. From spotting the early warning signs to the impact.  Sadly domestic abuse can be perpetrated by anyone and anyone can be a victim of domestic abuse.  It is a global societal issue and far more prevalent than many of us realise.
Latest statistics state that over £2.3 million people (aged 16 years and over) experience domestic abuse per year.
This equates to 1 in 4 women and 1 in 6 men
By attending this event you will gain an
• Increased understanding of domestic abuse
• Increased ability to recognise the early signs of domestic abuse 
• A PDF on next steps to support 
This on-line training workshop will introduce you to the types of domestic abuse and the tactics employed by the perpetrator.  By the end of the session attendees will feel confident in identifying domestic abuse and steps to support.  
This training workshop will provide the first step towards understanding a many layered and complex subject.  This will provide a good overview prior to delving deeper into specific forms of domestic abuse.
This training seminar will provide a good introduction for general public, frontline workers, volunteers, employers, managers, teachers, volunteers.
CPD credits are awarded with this workshop.
Attendees will receive handouts and an attendance certificate (if required).
This event is hosted by Julie Johns MBE. 
The workshop will be delivered as a 1 hour live Zoom event and is being offered at £30 per person. 

Safe Space Consultancy

Domestic Abuse

Family Assault

Child Protection

Independent Domestic Violence Advisor (IDVA)

Domestic Violence

Identifying Domestic Abuse (CPD).  A good introductory seminar for anyone who wants to learn about the complex nature of domestic abuse.  You will have increased knowledge of domestic abuse in general, an increased ability to identify the early signs of domestic abuse and knowledge of next steps to support.

Identifying Domestic Abuse

Early Bird

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



So, will you be joining us? 🤔
See what our attendees said here. 



Own Your Success

Learning & Development

Leadership

Business Leadership

Administrative Assistant

Career Development

Leadership Skills

Personal Assistant

Leadership Development

Executive Assistant

Corporate Learning & Development

Ethical Leadership

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

Early release

General release

Last Remaining Seats

Clockwork Eye Video Training

Photography & Video

Video

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Video Creation

Mobile Video Production

Film & Video

Video Design

Videography

Video Production

Video Editing

Video & Mobile Marketing

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost

Creating Video For Business (Interactive Workshop)

<div dir="ltr" style="color: rgb(31, 31, 31); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(31, 31, 31);"><h2 data-sourcepos="1:1-1:56" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">From Long to Short: AI-Powered Short Videos in Minutes!</h2>This micro-workshop unlocks the power of AI to transform your long-form videos into captivating short content.&nbsp; Learn how to:<ul data-sourcepos="5:1-6:48" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);"><li data-sourcepos="5:1-5:44" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">Use AI to do the hard work</li><li data-sourcepos="5:1-5:44" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">Identify engaging clips</li><li data-sourcepos="6:1-6:48" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">Craft impactful snippets&nbsp;for social media</li><li data-sourcepos="7:1-8:0" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">Tweak the output to suit your brand</li></ul>Leave with the skills to create scroll-stopping short videos...fast!</div>

From Long to Short: AI-Powered Short Videos in Minutes!
This micro-workshop unlocks the power of AI to transform your long-form videos into captivating short content. Learn how to:
Use AI to do the hard work
Identify engaging clips
Craft impactful snippets for social media
Tweak the output to suit your brand
Leave with the skills to create scroll-stopping short videos...fast!

AI Short Video Creation | Turn Long Videos into Engaging Shorts

Turn Long Video Into Multiple Shorts Using AI (A Micro-Workshop)

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Hi-Tech Training Closed Circuit Television (CCTV) Installation Course is designed to give participants a practical knowledge of the operation and installation of CCTV systems at a foundation level.

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