Name: Customer Service Diploma Level 2 & 3
Price: 12 GBP
Availability: InStock

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				<p><span>This course delves into the dynamics of pressure and its impact on human psychology, behavior, and performance. It examines the relationship between stress and performance through the Inverted-U Theory and provides strategies to effectively manage pressure. Participants will explore techniques like Cognitive Behavioral Therapy (CBT) for stress management and enhance their communication and leadership skills under pressure. The course also addresses team resilience and work-related stress, as outlined by health and safety authorities.</span></p><p><b id="docs-internal-guid-322b48af-7fff-1cb4-abe3-6b7a4e080a08"><br /></b></p><p><span>Learning Outcomes:</span></p><ul><li><p><span>Understand the concept of pressure and its effects on individuals.</span></p></li><li><p><span>Analyze the psychological and behavioral responses to pressure.</span></p></li><li><p><span>Explore the Inverted-U Theory to comprehend the stress-performance relationship.</span></p></li><li><p><span>Develop coping strategies to manage pressure effectively.</span></p></li><li><p><span>Learn about Cognitive Behavioral Therapy (CBT) as an approach to stress management.</span></p></li><li><p><span>Enhance communication skills for effective interaction under pressure.</span></p></li><li><p><span>Acquire leadership skills that thrive in high-pressure situations.</span></p></li><li><p><span>Understand the significance of team resilience in handling pressure.</span></p></li></ul><p><b><br /></b></p><p><span>Why buy this Performance Management Level 3?</span><span> </span></p><ul><li><p><span>Unlimited access to the course for forever</span></p></li><li><p><span>Digital Certificate, Transcript, student ID all included in the price</span></p></li><li><p><span>Absolutely no hidden fees</span></p></li><li><p><span>Directly receive CPD accredited qualifications after course completion</span></p></li><li><p><span>Receive one to one assistance on every weekday from professionals</span></p></li><li><p><span>Immediately receive the PDF certificate after passing</span></p></li><li><p><span>Receive the original copies of your certificate and transcript on the next working day</span></p></li><li><p><span>Easily learn the skills and knowledge from the comfort of your home</span></p></li></ul><p><b><br /></b></p><p><span>Certification</span></p><p><span>After studying the course materials of the Performance Management Level 3 you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p><p><b><br /></b></p><p><span>Who is this course for?</span></p><p><span>This </span><span>Performance Management Level 3</span><span> course is ideal for</span></p><ul><li><p><span>Professionals at various organizational levels seeking to enhance their performance management skills.</span></p></li><li><p><span>Managers and supervisors responsible for team productivity and well-being.</span></p></li><li><p><span>Individuals aiming to improve their stress management techniques.</span></p></li><li><p><span>HR professionals interested in fostering a positive work environment.</span></p></li></ul><p><b><br /></b></p><p><span>Prerequisites</span></p><p><span>This Performance Management Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p><p><b><br /></b></p><p><span>Career path</span></p><p></p><ul><li><p><span>Performance Management Specialist - Average Salary: £35,000 - £45,000 per year.</span></p></li><li><p><span>Human Resources Manager - Average Salary: £40,000 - £50,000 per year.</span></p></li><li><p><span>Leadership Development Consultant - Average Salary: £45,000 - £55,000 per year.</span></p></li><li><p><span>Organizational Psychologist - Average Salary: £50,000 - £60,000 per year.</span></p></li><li><p><span>Learning and Development Manager - Average Salary: £40,000 - £50,000 per year.</span></p></li></ul>					</div>
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				<h3>
	<span>Course Curriculum</span>
</h3>

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					<td colspan="4">Module 01: Understanding Pressure</td>
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					<td>Understanding Pressure</td>
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					<td><span><i></i> 00:11:00</span></td>
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					<td colspan="4">Module 02: Understanding How Pressure Affects Our Psychology and Behaviour</td>
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					<td>Understanding How Pressure Affects Our Psychology and Behavior</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
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					<td colspan="4">Module 03: The Relationship Between Stress and Performance: The Inverted-U Theory</td>
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					<td><i></i></td>
					<td>The Relationship Between Stress and Performance: The Inverted-U Theory</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
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					<td colspan="4">Module 04: Strategies to Cope With Pressure</td>
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					<td>Strategies to Cope With Pressure</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
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					<td colspan="4">Module 05: Cognitive Behavioral Therapy (CBT)</td>
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					<td>Cognitive Behavioral Therapy (CBT)</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td colspan="4">Module 06: Effective Communication Under Pressure: Part 1</td>
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					<td>Effective Communication Under Pressure: Part 1</td>
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					<td><span><i></i> 00:29:00</span></td>
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					<td colspan="4">Module 07: Effective Communication Under Pressure: Part 2</td>
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					<td>Effective Communication Under Pressure: Part 2</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td colspan="4">Module 08: Leadership Under Pressure</td>
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					<td>Leadership Under Pressure</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td colspan="4">Module 09: Team Resilience to Work Under Pressure</td>
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					<td><i></i></td>
					<td>Team Resilience to Work Under Pressure</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 10: Work Related Stress by HSA (Health and Safety Authority) &amp; HSE (Health and Safety Executive)</td>
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					<td><i></i></td>
					<td>Work Related Stress by HSA and HSE</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
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					<td colspan="4">Assignment</td>
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					<td>Assignment - Performance Management Level 3</td>
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					<td><span><i></i> 00:00:00</span></td>
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Studyhub UK

Psychological Wellbeing Practitioner

Stress Management

Performance Management

Psychology Counselling

Professional Skills Course (PSC)

Institute of Leadership & Management (ILM)

Performance Management Level 3

General Admission

<p>**<strong>24 FREE CPD Accredited Certificates Included</strong>**</p><p><strong>(20,000+ new jobs listed in Reed &amp; LinkedIn)</strong></p><p>Are you ready to unlock the gateway to success in the dynamic world of administration and management? Are you ready to take your career to new heights? Look no further! Our comprehensive <strong>Administrative and Management Skills Career Track Diploma</strong> is designed to catapult your career to new heights, equipping you with the skills and knowledge needed to thrive in today's competitive business landscape.</p><p><strong>This bundle includes the following courses:</strong></p><ul><li><strong>Course 01:</strong> Admin, Secretarial &amp; PA</li><li><strong>Course 02: </strong>Performance Management</li><li><strong>Course 03: </strong>Team Management</li><li><strong>Course 04: </strong>Microsoft Word, PowerPoint &amp; Outlook</li><li><strong>Course 05: </strong>Health and Safety in the Workplace Level 2</li><li><strong>Course 06: </strong>Workplace First Aid Training</li><li><strong>Course 07:</strong> Information Management</li><li><strong>Course 08: </strong>Facilities Management and Workplace Services</li><li><strong>Course 09:</strong> UK Employment Law</li><li><strong>Course 10: </strong>Meeting Management Online</li><li><strong>Course 11: </strong>Minute Taking Certificate</li><li><strong>Course 12: </strong>Document Control &amp; Administration Skills for Receptionist</li><li><strong>Course 13:</strong> Touch Typing</li><li><strong>Course 14:</strong> Email Writing</li><li><strong>Course 15: </strong>Corporate Risk And Crisis Management</li><li><strong>Course 16: </strong>Public Speaking</li><li><strong>Course 17: </strong>Cross-Cultural Awareness Training</li><li><strong>Course 18: </strong>Equality, Diversity and Discrimination</li><li><strong>Course 19:</strong> Presentation Skills</li><li><strong>Course 20: </strong>Workplace Confidentiality</li><li><strong>Course 21: </strong>Decision Making and Critical Thinking</li><li><strong>Course 22: </strong>Workplace Productivity</li><li><strong>Course 23: </strong>Communication and Organisational Skills</li><li><strong>Course 24:</strong> Project Management: Six Sigma</li></ul><p><strong>Key Features</strong></p><ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Administrative and Management Skills courses with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>There are <strong>90,000</strong> to <strong>105,000</strong> job vacancies per year in <strong>Reed &amp; LinkedIn</strong>. Navigate the intricate realms of administration, secretarial finesse, and personal assistance - skills that form the backbone of any thriving organisation. Discover the art of Performance Management, unlocking the potential to drive excellence in every task.</p><p>Become a maestro of efficient Meeting Management and Minute Taking, elevating your role to indispensable heights. Glide through the terrain of Information Management, Facilities Management, and Workplace Services, equipping yourself with tools to streamline operations.</p><p>Explore the power of effective Communication and Organisational Skills, and master the strategic realm of Decision Making and Critical Thinking. Propel your productivity and lead with finesse in Project Management: Six Sigma. Your journey to professional prowess begins here - an odyssey of knowledge that propels you towards a career filled with endless possibilities.</p><p><strong>How will you benefit from this Administrative and Management Skills Career Track Diploma?</strong></p><p>All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market.</p><p>Each course within this Administrative and Management Skills Career Track Diploma Course Bundle is thoughtfully crafted to deepen your understanding of critical Administrative and Management Skills concepts and arm you with theoretical knowledge and skills vital to Administrative and Management Skills.</p><h2>
        
        <div>CPD</div>
    </h2>

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                                        240 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Administrative professionals seeking comprehensive skills enhancement.</li><li>Managers aiming to refine leadership and team management abilities.</li><li>Individuals desiring proficiency in Microsoft Office applications and data management.</li><li>Employees interested in workplace health and safety and first aid training.</li><li>Anyone looking to expand their knowledge in employment law and regulations.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Administrative Assistant</li><li>Office Manager</li><li>HR Coordinator</li><li>Health and Safety Officer</li><li>Project Coordinator</li><li>Data Management Specialist</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Administrative and Management Skills Career Track Diploma Course

<p><strong>(14,000+ new jobs listed in Reed &amp; LinkedIn). Our Health and Safety Manager Career Track Diploma</strong> provides you with the knowledge and skills to excel as a leader in safeguarding people and workplaces. Elevate safety standards and stand out as a safety leader in any field.</p><p>Our <strong>Health and Safety Manager Career Track Diploma</strong> is a comprehensive journey designed to equip you with the expertise needed to lead in this critical field. This bundle includes a diverse range of courses, from foundational health and safety principles to specialised topics like accident investigation, food safety, and environmental health.</p><p>With 25 courses at your disposal, you'll build a robust skill set, becoming a proficient guardian of well-being in any professional environment. Your knowledge will span health and safety regulations, communication, first aid, and even nutrition, making you a holistic health and safety manager ready to safeguard people and organisations.</p><p><strong>The Courses included the Bundle:</strong></p><ul><li>Course 01: Health and Safety Level 3 (IOH Endorsed)</li><li>Course 02: Health and Safety at Workplace</li><li>Course 03: Care Planning and Record Keeping: Health &amp; Safety</li><li>Course 04: Lone Worker Safety</li><li>Course 05: Certificate in Compliance</li><li>Course 06: Effective Communication Training Level-3</li><li>Course 07: Accident investigation</li><li>Course 08: RIDDOR Training</li><li>Course 09: Life Coaching</li><li>Course 10: Effective Organisational Reporting</li><li>Course 11: Workplace First Aid Training</li><li>Course 12: COSHH (Control of Substances Hazardous to Health) Training</li><li>Course 13: Health, Safety &amp; Laws at Workplace</li><li>Course 14: Food Safety &amp; Hygiene</li><li>Course 15: Fire Safety</li><li>Course 16: Nutrition and Hydration</li><li>Course 17: Medical LawCourse</li><li>Course 18: Food, Fitness and Nutrition for Mental Health</li><li>Course 19: Concussion and Brain Injury Awareness</li><li>Course 20: PUWER</li><li>Course 21: Environmental Health</li><li>Course 22: Construction Safety</li><li>Course 23: Lifeguard Training</li><li>Course 24: Public Health</li><li>Course 25: Pain Management</li></ul><p><strong>Key Feature : </strong></p><ul><li>Fully online, interactive Health and Safety at Work course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Why Should You Take This Course?</strong></p><p>Our course is a great place to start if you're looking to boost your career as a Health and Safety at Work officer and acquire relevant competencies. In addition, this program is for anyone interested in gaining in-demand proficiency to help explore your career as a Health and Safety at Work expert personnel or improve their business aptitude.</p><p>Health and safety at the workplace are challenging tasks for many managers and entrepreneurs. Health and safety is an important feature of any business activity aimed at preventing compliance issues, damage from accidents, illnesses, sickness absence, etc.</p><p>This Health and Safety bundle course has been specially designed to provide an in-depth understanding of health and safety at the workplace across all industries and sectors.</p><p>Companies are obligated to follow the <strong>Health and Safety at Work, etc. Act 1974,</strong> so they focus on ensuring their employees' health and safety, which may bring health and safety experts the opportunity to work as a <strong>health and safety officer and earn £44,899 - £53,649 per annum on average.</strong></p><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the legal framework for health and safety in the workplace</li><li>Identify and assess health and safety risks</li><li>Implement control measures to mitigate risks</li><li>Comply with health and safety procedures</li><li>Investigate accidents and incidents</li></ul><p><strong>Accreditation</strong></p><p>All of our courses included in this bundle are fully accredited.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your course, you will immediately be sent a digital certificate.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Aspiring Health and Safety Managers</li><li>Workplace Supervisors</li><li>Risk Assessment Officers</li><li>Safety Committee Members</li><li>Health and Safety Consultants</li><li>Individuals Aiming to Enhance Career Prospects</li><li>Anyone Committed to Ensuring Workplace Safety</li><li>Professionals Seeking Diverse Health Knowledge</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Health and Safety Manager</li><li>Environmental Health Officer</li><li>Safety Consultant</li><li>Risk Manager</li><li>Occupational Health Specialist</li><li>Compliance Coordinator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>

                        </div>

Health and Safety Manager Career Track Diploma Course

<p>The Hazard Analysis and Critical Control Point (HACCP) system is a logical, scientific method for reducing the risks to food safety during food manufacturing and food production. HACCP is a preventive system that ensures the safe production of food products that can be applied to food manufacturing, shipping, distribution, food service, catering, the hotel industry and at home as well.</p><p>If you are running a food business or are planning to start one, you must have a strategy or procedure in place that adheres to the Hazard Analysis and Critical Control Point (HACCP) principles.</p><p>Through HACCP, you can manage food safety hazards seamlessly and achieve customer satisfaction is the main target of a food business. Moreover, customer satisfaction leads to customer retention, which increases brand awareness. HACCP can also help with the hygiene rating of a business. If you want to comply with HACCP but don't know where to start, enrol in our HACCP bundle course, as we will dive deep into all the principles of HACCP.</p><p>Along with this HACCP Training course, you will get <strong>10 premium courses, an original</strong><strong>hardcopy</strong>, <strong>11 PDF certificates (Main Course + Additional Courses) </strong>Student ID card as gifts.</p><p><strong>This HACCP Training Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>HACCP Training</li><li><strong>Course 02: </strong>Food Allergen Awareness</li><li><strong>Course 03: </strong>How to Improve Your Food Hygiene Rating</li><li><strong>Course 04: </strong>Diabetes Care Diploma</li><li><strong>Course 05: </strong>Immunity Boosting Food</li><li><strong>Course 06: </strong>Improving Personal Health and Nutrition Level 3</li><li><strong>Course 07: </strong>Ketogenic Diet: Lose Weight &amp; Feel Amazing</li><li><strong>Course 08: </strong>Herbalist: Cold and Flu Remedies</li><li><strong>Course 09: </strong>First Aid Training</li><li><strong>Course 10: </strong>Effective Communication Skills</li><li><strong>Course 11: </strong>Personal Hygiene</li></ul><p><strong>Learning Outcomes of our Course:</strong></p><ul><li>Acquire knowledge of HACCP and the food safety legislation</li><li>Get a detailed overview of the food safety hazards</li><li>Learn how to plan and create a HACCP system</li><li>Explore all the seven principles of HACCP</li><li>Gain an acute understanding of how to implement the HACCP system</li><li>Become fully aware of the HACCP alternatives</li></ul><p>Enrol now !!</p><p>We will start the course by taking you through HACCP, food safety legislation and food safety hazards. You will then learn how to plan the HACCP system and create the HACCP system accordingly. You will also learn about all the principles of HACCP in-depth as well as how to implement each principle. Lastly, we will cover the HACCP alternatives.</p><p><strong>Courses Curriculum</strong></p><p>Here is the curriculum breakdown of the course:</p><ul><li>Module 01: Introduction</li><li>Module 02: HACCP and Food Safety Legislation</li><li>Module 03: Food Safety Hazards</li><li>Module 04: Planning a HACCP System</li><li>Module 05: Creating the HACCP System</li><li>Module 06: Principle 1: Hazard Analysis</li><li>Module 07: Principle 2: Critical Control Points</li><li>Module 08: Principle 3: Critical Limits</li><li>Module 09: Principle 4: Monitoring Critical Control Points</li><li>Module 10: Principle 5: Corrective Action</li><li>Module 11: Principle 6: Verification of the HACCP System</li><li>Module 12: Principle 7: Documentation</li><li>Module 13: Implementing the HACCP System</li><li>Module 14: HACCP Alternatives</li></ul><p>Here is a list of other additional courses that come with this course:</p><ul><li>Course 01: Food Allergen Awareness</li><li>Course 02: How to Improve Your Food Hygiene Rating</li><li>Course 03: Diabetes Care Diploma</li><li>Course 04: Immunity Boosting Food</li><li>Course 05: Improving Personal Health and Nutrition Level 3</li><li>Course 06: Ketogenic Diet: Lose Weight &amp; Feel Amazing</li><li>Course 07: Herbalist: Cold and Flu Remedies</li><li>Course 08: First Aid Training</li><li>Course 09: Effective Communication Skills</li><li>Course 10: Personal Hygiene</li></ul><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This self-paced course is suitable for anyone who:</p><ul><li>Is planning to work in a restaurant or own a restaurant</li><li>Has a profession that requires knowledge of HACCP</li><li>Wants to educate themselves about HACCP</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This HACCP Training course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>By the end of this HACCP course, learners will be able to take the steps towards starting a new career. Here are a few career options they can opt for:</p><ul><li>Restaurant Manager - £18,000 to £28,000 per annum</li><li>Food Manufacturing Inspector - £20,000 to £35,000 per annum</li><li>Head Chef - £23,000 to £50,000 per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Apex Learning

HACCP Training - CPD Accredited

<p>Tired of browsing and searching for a <strong>Team Leader </strong>course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed.</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all-in<strong>-</strong>one Team Leader bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Team Leadercourse that will enhance your skills and prepare you for the competitive job market.</p><p>Also, ourexperts are available for answering your queries on Team Leaderand help you along your learning journey. Advanced audio-visual learning modules of these Team Leader courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in Team Leader, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Team Leader Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01:</strong> Leadership &amp; Management Diploma</li><li><strong> Course 02:</strong> Team Building Masterclass</li><li><strong> Course 03:</strong> Equality and Diversity</li><li><strong> Course 04:</strong> Conflict Management</li><li><strong> Course 05:</strong> Influencing and Negotiating</li><li><strong> Course 06:</strong> Diploma in Lean Leadership and Change Management</li><li><strong> Course 07:</strong> Leadership and Management Training Course</li><li><strong> Course 08:</strong> Leadership Skills for The Future</li><li><strong> Course 09:</strong> Effective Listening Skills for Leaders</li><li><strong> Course 10:</strong> Coaching Leaders for Success</li><li><strong> Course 11:</strong> Cross-Cultural Awareness Training</li><li><strong> Course 12:</strong> Effective Communication Skills Diploma</li><li><strong> Course 13:</strong> Motivation Skills</li><li><strong> Course 14:</strong> Problem Solving and Decision Making</li></ul><p>Enrol now in Team Leader to advance your career, and use the premium study materials from Apex Learning.</p><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Team Leaderexpertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Team Leader bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Team Leader course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Team Leader expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course <strong>(Leadership &amp; Management Diploma)</strong> absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>(Leadership &amp; Management Diploma</strong><strong>)</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Team Leadership Essentials

<p>Give a compliment to your career and take it to the next level. This<strong> Public Administration </strong>bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Public Administration skills for your next job or elevate your skills for your next promotion, this Public Administration bundle will help you stay ahead of the pack.</p><p>Throughout the Public Administration programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector.</p><p>Along with this Public Administration course, you will get <strong>19 premium courses, an original </strong><strong>hardcopy</strong>, <strong>20 PDF certificates (Main Course + Additional Courses) </strong>Student ID card as gifts.</p><p><strong>This Public Administration Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01: </strong>People Management Skills Level 3<strong><br /></strong></li><li><strong> Course 02: </strong>Level 3- Public Relation Course<strong><br /></strong></li><li><strong> Course 03: </strong>Equality and Diversity<strong><br /></strong></li><li><strong> Course 04: </strong>UK Employment Law and Employee Rights Diploma<strong><br /></strong></li><li><strong> Course 05: </strong>Media and Public Relations<strong><br /></strong></li><li><strong> Course 06: </strong>Public Speaking and Presentation Skill Course<strong><br /></strong></li><li><strong> Course 07: </strong>International Relations<strong><br /></strong></li><li><strong> Course 08: </strong>Human Rights<strong><br /></strong></li><li><strong> Course 09: </strong>Paralegal<strong><br /></strong></li><li><strong> Course 10: </strong>Leadership &amp; Management Diploma<strong><br /></strong></li><li><strong> Course 11: </strong>Change Management<strong><br /></strong></li><li><strong> Course 12: </strong>Dealing With Difficult People Training Course<strong><br /></strong></li><li><strong> Course 13: </strong>Risk Assessment &amp; Management<strong><br /></strong></li><li><strong> Course 14: </strong>Crisis Management Course<strong><br /></strong></li><li><strong> Course 15: </strong>Operations Management<strong><br /></strong></li><li><strong> Course 16: </strong>Business Performance Management<strong><br /></strong></li><li><strong> Course 17: </strong>Conflict Management<strong><br /></strong></li><li><strong> Course 18: </strong>Public Health<strong><br /></strong></li><li><strong> Course 19: </strong>Effective Communication Skills Diploma<strong><br /></strong></li><li><strong> Course 20: </strong>Time Management</li></ul><p>Enrol now in Public Administration to advance your career, and use the premium study materials from Apex Learning.</p><p>The Public Administration bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Public Administration expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Public Administration from any place in your own time without travelling for classes.</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The People Management Skills Level 3 Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        200 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Public Administration bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Public Administration course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>People Management Skills Level 3</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Public Administration

<p>Give a compliment to your career and take it to the next level. This<strong> Real Estate </strong>bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Real Estate skills for your next job or elevate your skills for your next promotion, this Real Estate bundle will help you stay ahead of the pack.</p><p>Throughout the Real Estate programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector.</p><p>Along with this Real Estate course, you will get <strong>19 premium courses, an original </strong><strong>hardcopy</strong>, <strong>20 PDF certificates (Main Course + Additional Courses) </strong>Student ID card as gifts.</p><p><strong>This Real Estate Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01: </strong>Real Estate Agents Online Course<strong><br /></strong></li><li><strong> Course 02:</strong> Real Estate Investor Level 3<strong><br /></strong></li><li><strong> Course 03: </strong>Estate Management level 3<strong><br /></strong></li><li><strong> Course 04: </strong>Property Law and Legislation<strong><br /></strong></li><li><strong> Course 05: </strong>Estate Agent &amp; Property Management<strong><br /></strong></li><li><strong> Course 06: </strong>Residential Property Sales<strong><br /></strong></li><li><strong> Course 07: </strong>Property Development Diploma<strong><br /></strong></li><li><strong> Course 08: </strong>Social Housing and Tenant Management Level 2<strong><br /></strong></li><li><strong> Course 09: </strong>Understanding Wills and Probate Laws - Level 2<strong><br /></strong></li><li><strong> Course 10: </strong>Investment<strong><br /></strong></li><li><strong> Course 11: </strong>Mortgage Adviser Course<strong><br /></strong></li><li><strong> Course 12: </strong>Environment Management<strong><br /></strong></li><li><strong> Course 13: </strong>Insurance Agent Training<strong><br /></strong></li><li><strong> Course 14:</strong> Building Surveying and Construction Management Diploma<strong><br /></strong></li><li><strong> Course 15: </strong>Financial Advisor<strong><br /></strong></li><li><strong> Course 16: </strong>Construction Cost Estimation Diploma<strong><br /></strong></li><li><strong> Course 17: </strong>Sales &amp; Selling Management Course<strong><br /></strong></li><li><strong> Course 18: </strong>Effective Communication Skills Diploma<strong><br /></strong></li><li><strong> Course 19: </strong>Workplace Health and Safety Diploma<strong><br /></strong></li><li><strong> Course 20: </strong>Time Management</li></ul><p>Enrol now in Real Estate to advance your career, and use the premium study materials from Apex Learning.</p><p>The Real Estate bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Real Estate expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Real Estate from any place in your own time without travelling for classes.</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Real Estate Agents Online Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        200 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Real Estate bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Real Estate course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>Real Estate Agents Online Course</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Real Estate Fundamentals for Success

<p>Are you tired of endless data entry slowing you down? Do you have aspirations of being an expert spreadsheet user and keyboard player? Your key to discovering the mysteries of virtual mastery is this bundle that includes data entry, touch typing, and Microsoft Excel training for virtual assistants and executive PAs.</p><p>Stop wasting time, start multiplying results! This comprehensive bundle equips you with the essential skills to become an indispensable virtual asset:</p><ul><li><strong>Data Entry Demystified: </strong>Transform from a data drone to a data dynamo! Learn efficient techniques for accurate and speedy data entry, saving you and your clients valuable time.</li><li><strong>Touch Typing Triumph: </strong>Ditch the hunt-and-peck struggle! Develop lightning-fast touch typing skills that will impress clients and boost your productivity. Imagine composing emails and reports with effortless ease!</li><li><strong>Excel Like an Executive:</strong> Become a spreadsheet superstar! This course unravels the power of Microsoft Excel, teaching you to create formulas, analyse data, and generate stunning reports that will leave a lasting impression.</li><li><strong>Virtual Assistant &amp; Executive PA Edge:</strong> Go beyond the basics! This bundle dives deep into the specific needs of virtual assistants and executive PAs, equipping you with the skills to manage calendars, organise tasks, and become a true behind-the-scenes hero.</li></ul><p>Instead of settling for ordinary, strive to excel! With the help of this unique bundle, you can go from being a novice at data entry to a virtual virtuoso. Just picture the assurance you'll radiate as you work quickly and accurately on jobs.</p><ul><li><strong>Data Entry Course for Beginners:</strong></li></ul><ul><ul><ul><li>Dive into the world of data entry, learning accurate data input techniques and best practices for managing information efficiently.</li><li>Understand different data entry methods and how to ensure data accuracy and integrity.</li><li>Master keyboard shortcuts and data validation techniques to streamline your workflow.</li></ul></ul></ul><ul><li><strong>Touch Typing Course Training:</strong></li></ul><ul><ul><ul><li>Develop fast and accurate touch-typing skills, saving time and boosting your productivity in any role.</li><li>Learn proper hand positioning and keyboard layout for efficient typing.</li><li>Practice touch-typing exercises to build muscle memory and increase your typing speed.</li></ul></ul></ul><ul><li><strong>Advanced Diploma in Microsoft Excel:</strong></li></ul><ul><ul><ul><li>Transform into an Excel whiz by mastering advanced functions, data analysis tools, and automation techniques.</li><li>Learn to create complex formulas, pivot tables, and charts to visualise and analyse data effectively.</li><li>Discover automation features like macros and conditional formatting to streamline repetitive tasks.</li></ul></ul></ul><ul><li><strong>Excel for Bookkeeping:</strong></li></ul><ul><ul><ul><li>Become an Excel bookkeeping pro! Learn to manage accounts, create financial reports, and perform essential bookkeeping tasks using Excel.</li><li>Understand accounting principles and how to utilise Excel features for recording transactions, tracking expenses, and generating financial statements.</li><li>Gain the confidence to handle basic bookkeeping tasks for businesses or individuals.</li></ul></ul></ul><ul><li><strong>Admin, Secretarial &amp; PA Course:</strong></li></ul><ul><ul><ul><li>Hone your administrative and secretarial skills, mastering communication, scheduling, and office management like a pro.</li><li>Learn effective communication techniques for interacting with clients and colleagues.</li><li>Discover best practices for calendar management, meeting organisation, and travel arrangements.</li><li>Gain a comprehensive understanding of office procedures and document management.</li></ul></ul></ul><ul><li><strong>Virtual Assistant:</strong></li></ul><ul><ul><li>Unlock the secrets of success in the virtual assistant world! This course equips you with the skills and knowledge to thrive as a VA.</li><li>Learn effective communication strategies for managing client relationships virtually.</li><li>Discover project management techniques and tools to keep clients organised and projects on track.</li><li>Develop essential marketing skills to promote your virtual assistant services and attract clients.</li></ul></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        25 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Aspiring Virtual Assistants and Executive PAs</li><li>Individuals seeking a career change in administration</li><li>Existing office professionals looking to enhance their skills</li><li>Anyone wanting to expand their skillset for remote work opportunities</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This bundle is perfect for individuals with a strong desire to work in an administrative or virtual assistant role. No prior experience is necessary, just a willingness to learn and grow.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle opens doors to various exciting career paths, including:</p><ul><li>Virtual Assistant</li><li>Executive PA</li><li>Office Administrator</li><li>Freelance Administrative Assistant</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certification of completion </h4>
        <p>
            Digital certificate -
            £9
        </p>
            <div><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate.</p></div>
        <h4>Certification of completion </h4>
        <p>
            Hard copy certificate -
            £15
        </p>
            <div><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p></div>

                        </div>

One Education

Data Entry, Touch Typing & Microsoft Excel Training for Virtual Assistant & Executive PA Course

<p><u><strong>Level 2 Certificate in Customer Service (CPD)</strong></u></p><p><strong>*** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? ***</strong></p><p>That's why <strong>Customer Service</strong> Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing <strong>Customer Service Training course</strong> is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This <strong>CPD Accredited Customer Service Training course</strong> is all about improving Customer Service and interpersonal skills.</p><p>After completing our <strong>Customer Service</strong> Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time.</p><p><strong>Key Features:</strong></p><p><strong>This Level 2 Certificate in Customer Service (CPD) Course Includes:</strong></p><ul><li>This <strong>Customer Service</strong> Course is CPD Certified</li><li>Free Certificate from Reed</li><li>CIQ Approved Customer Service Course</li><li><strong>Level 2 </strong>Certificate</li><li>Developed by Specialist</li><li>Lifetime Access</li></ul><p><u><strong>Level 2 Certificate in Customer Service (CPD) Course Curriculum :<br /></strong></u></p><ul><li><strong>Module 01:</strong> Fundamentals of Customer Service</li><li><strong>Module 02:</strong> Qualities of Effective Customer Service</li><li><strong>Module 03:</strong> Relationship Management of Customers</li><li><strong>Module 04:</strong> Effective Communication with Customers</li><li><strong>Module 05:</strong> Managing and Resolving Customer Complaints</li><li><strong>Module 06:</strong> Telephone-based Problem Solving</li><li><strong>Module 07:</strong> Enhancing Customer Service Skills</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Identify key elements of effective customer service.</li><li>Apply principles for delivering exceptional customer service experiences.</li><li>Implement strategies for successful customer relationship management.</li><li>Demonstrate effective communication skills with customer service.</li><li>Navigate and resolve customer complaints with confidence.</li><li>Employ problem-solving techniques for phone-based customer interactions.</li></ul><p><strong>Certification</strong></p><p>After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Customer Service Diploma (Level 2) | CPD Certified <span>39:03</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                        
                                                    <span>1: Module 01: Fundamentals of Customer Service</span>

                                                        <span>Preview</span>
                                                    
                                                    <span>05:45</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: Qualities of Effective Customer Service</span>

                                                    <span>03:36</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Relationship Management of Customers</span>

                                                    <span>04:23</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Effective Communication with Customers</span>

                                                    <span>05:59</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: Managing and Resolving Customer Complaints</span>

                                                    <span>05:36</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Telephone-based Problem Solving</span>

                                                    <span>04:46</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: Module 07: Enhancing Customer Service Skills</span>

                                                    <span>06:58</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                                <li>
                                                    <span>9: Leave A Review</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Level 2 Certificate in Customer Service (CPD) course is suitable for: </strong></p><ul><li>Aspiring customer service professionals seeking fundamental knowledge.</li><li>Individuals aiming to enhance their customer service skills.</li><li>Those interested in mastering effective communication with customers.</li><li>Professionals desiring to manage and resolve customer complaints.</li><li>Anyone pursuing proficiency in telephone-based problem-solving in customer service.</li></ul><p>NB: This is not a regulated course. To get a regulated course, you can choose:</p><ul><li>Level 1 Certificate in Customer Service (RQF)</li><li>Level 2 Certificate in Customer Service (RQF)</li><li>Level 2 Certificate in Principles of Customer Service</li><li>Level 2 Award in Customer Service (RQF)</li><li>Level 2 Diploma in Customer Service (RQF)</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This course is open to all.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Customer Service course opens a range of job offers in the UK, including: </strong></p><ul><li>Customer Service Advisor - £20K to 24K/year.</li><li>Front Desk Receptionist - £20K to 24K/year.</li><li>Customer Support Specialist - £20K to 24K/year.</li><li>Customer Service Representative - £18K to 24K/year.</li><li>Retail Sales Assistant - £16K to 22K/year.</li><li>Call Centre Operator - £17K to 25K/year.</li><li>Hotel Receptionist - £17K to 23K/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Online Training Academy

Customer Service Diploma Level 2 & 3

Reading

Nottingham

Dickson Training Ltd

ILM Level 3 Award in Leadership and Management

Online Course

Classroom Course

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Build positive relationships and rapport with your learners</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Use a range of questioning techniques with your learners to have discussions about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Being able to use effective questioning techniques</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops active listening skills</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Maintain confidentiality and know how to make referrals</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">&bull; Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops confidence in having conversations about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Can be used towards CPD hours</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Network with colleagues to build positive and collaborative relationships</div></li></ul></div></div>

This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.
The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:
Build positive relationships and rapport with your learners
Use a range of questioning techniques with your learners to have discussions about wellbeing
Being able to use effective questioning techniques
Develops active listening skills
Maintain confidentiality and know how to make referrals



Further Information
• Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration
• This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.
• This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.
• You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)



Benefits
Develops confidence in having conversations about wellbeing
Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)
Can be used towards CPD hours
Network with colleagues to build positive and collaborative relationships

Panda Education and Training Ltd

Mental Health Awareness

Health & Wellbeing

Using a range a communication techniques, be able to support your learner's mental health and wellbeing. 

Supporting your learners’ wellbeing: A communication toolkit

First Line Management Course

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					<div><h3><strong><span>Overview</span></strong></h3></div>
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					<div><p>This Effective Communication Skills course will unlock your full potential and will show you how to <strong>excel in a career in Effective Communication Skills</strong>. So upskill now and reach your full potential. Everything you need to get started in Effective Communication Skills is available in this course.</p><p>Learning and progressing are the hallmarks of personal development. This Effective Communication Skills will <strong>quickly teach you the must-have</strong> <strong>skills</strong> needed to start in the relevant industry.</p></div>
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					<div><h3><strong><span>In This Effective Communication Skills Course, You Will:</span></strong></h3></div>
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					<div><ul><li>Learn strategies to boost your workplace efficiency.</li><li>Hone your Effective Communication Skills to help you advance your career.</li><li>Acquire a comprehensive understanding of various Effective Communication Skills topics and tips from industry experts.</li><li>Learn in-demand Effective Communication Skills that are in <strong>high demand among UK employers</strong>, which will help you to kickstart your career.</li></ul></div>
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					<div><p>This Effective Communication Skills course covers everything you must know to stand against the tough competition in the Effective Communication Skills field. </p><p>The future is truly yours to seize with this Effective Communication Skills. Enrol today and complete the course to achieve a Effective Communication Skills <strong>certificate</strong> that can change your professional career forever.</p></div>
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					<div><h3><strong><span>Additional Perks of Buying a Course From Institute of Mental Health</span></strong><b></b></h3></div>
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					<div><ul><li>Study online - whenever and wherever you want.</li><li>One-to-one support from a dedicated tutor throughout your course.</li><li>Certificate immediately upon course completion</li><li>100% Money back guarantee</li><li>Exclusive discounts on your next course purchase from Institute of Mental Health </li></ul></div>
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					<div><p>Enrolling in the Effective Communication Skills course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.</p></div>
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					<div><section><div><div><div><div><div><div><div><div><p>After studying the Effective Communication Skills course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. </p></div></div></div></div></div></div></div></div></section></div>
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					<div><p>Upon successfully completing the Effective Communication Skills course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.</p></div>
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					<div><p>This Effective Communication Skills is suitable for anyone aspiring to start a career in Effective Communication Skills; even if you are new to this and have no prior knowledge on Effective Communication Skills, this course is going to be very easy for you to understand. </p><p>And if you are already working in the Effective Communication Skills field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. </p><p>Taking this Effective Communication Skills course is a win-win for you in all aspects. </p><p>This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.</p></div>
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					<div><h3><strong><span>Requirements</span></strong></h3></div>
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					<div><p>This Effective Communication Skills course has no prerequisite. </p><p>You don't need any educational qualification or experience to enrol in the Effective Communication Skills course.</p><p>Do note: you must be at least 16 years old to enrol.</p><p>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Effective Communication Skills course.</p><p>Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.</p></div>
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					<td colspan="4">Winning With Communication</td>
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					<td>Introduction To Communication - Goals &amp; Benefits</td>
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					<td><span><i></i> 00:07:00</span></td>
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					<td>Fundamentals Of Communication - Part 1</td>
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					<td>Fundamentals Of Communication - Part 2</td>
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					<td><span><i></i> 00:08:00</span></td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td><span><i></i> 00:12:00</span></td>
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					<td><span><i></i> 00:08:00</span></td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td><span><i></i> 00:06:00</span></td>
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Overview
This Effective Communication Skills course will unlock your full potential and will show you how to excel in a career in Effective Communication Skills. So upskill now and reach your full potential. Everything you need to get started in Effective Communication Skills is available in this course.
Learning and progressing are the hallmarks of personal development. This Effective Communication Skills will quickly teach you the must-have skills needed to start in the relevant industry.
In This Effective Communication Skills Course, You Will:
Learn strategies to boost your workplace efficiency.
Hone your Effective Communication Skills to help you advance your career.
Acquire a comprehensive understanding of various Effective Communication Skills topics and tips from industry experts.
Learn in-demand Effective Communication Skills that are in high demand among UK employers, which will help you to kickstart your career.
This Effective Communication Skills course covers everything you must know to stand against the tough competition in the Effective Communication Skills field. 
The future is truly yours to seize with this Effective Communication Skills. Enrol today and complete the course to achieve a Effective Communication Skills certificate that can change your professional career forever.
Additional Perks of Buying a Course From Institute of Mental Health
Study online - whenever and wherever you want.
One-to-one support from a dedicated tutor throughout your course.
Certificate immediately upon course completion
100% Money back guarantee
Exclusive discounts on your next course purchase from Institute of Mental Health
Enrolling in the Effective Communication Skills course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.
Process of Evaluation
After studying the Effective Communication Skills course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. 
Certificate of Achievement

Upon successfully completing the Effective Communication Skills course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.
Who Is This Course for?
This Effective Communication Skills is suitable for anyone aspiring to start a career in Effective Communication Skills; even if you are new to this and have no prior knowledge on Effective Communication Skills, this course is going to be very easy for you to understand. 
And if you are already working in the Effective Communication Skills field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
Taking this Effective Communication Skills course is a win-win for you in all aspects. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.
Requirements
This Effective Communication Skills course has no prerequisite. 
You don't need any educational qualification or experience to enrol in the Effective Communication Skills course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Effective Communication Skills course.
Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.
 Course Curriculum

Winning With Communication			
	Introduction To Communication - Goals & Benefits		00:07:00
	Key Principles Of Communication		00:14:00
	We Are ALWAYS Communicating		00:17:00
	Fundamentals Of Communication - Part 1		00:06:00
	Fundamentals Of Communication - Part 2		00:08:00
	Great Communication Tips - Part 1		00:14:00
	Great Communication Tips - Part 2		00:19:00
	Self-Talk & Powerful Language		00:10:00
	Miscommunication		00:06:00
	Still MORE Great Tips! Part 1		00:12:00
	Still MORE Great Tips! Part 2		00:08:00
	Still MORE Great Tips! Part 3		00:05:00
	Final Thoughts and Suggestions		00:06:00
	PROMO Communication (BEST)		00:06:00

IOMH - Institute of Mental Health

Networking

Communication Skills

Effective Communication Skills

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

Allied Health

SENCO

Allied Health Professions (AHP)

Midwifery

Healthcare Workers

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Effective Communication Skills: Building Connections </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Effective Communication Skills: Building Connections </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Effective Communication Skills: Building Connections</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Effective Communication Skills: Building Connections bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Effective Communication Skills: Building Connections </strong>course provides complete 360-degree training on Effective Communication Skills: Building Connections. You'll get not one, not two, not three, but <strong>twenty-five </strong>Effective Communication Skills: Building Connections courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Effective Communication Skills: Building Connections courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Effective Communication Skills: Building Connections Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Effective Communication Skills Diploma</li><li>Course 02: Diploma in Workplace Professionalism and Communication</li><li>Course 03: Master English Speaking 1</li><li>Course 04: Master English Speaking 2</li><li>Course 05: Communication and Organisational Skills</li><li>Course 06: Communication Skills: Body of the Speech, Expressions &amp; Body Movements</li><li>Course 07: Business English and Communication Skills</li><li>Course 08: Ultimate Job Interview in English</li><li>Course 09: Creating a Professional LinkedIn profile</li><li>Course 10: Personal and Networking Skills</li><li>Course 11: Negotiation Skills</li><li>Course 12: Report Writing</li><li>Course 13: Persuasion and Influencing Skills</li><li>Course 14: Virtual Team Building &amp; Management</li><li>Course 15: Conflict Resolution</li><li>Course 16: Emotional Intelligence and Social Management Diploma</li><li>Course 17: Public Speaking: Presentations like a Boss</li><li>Course 18: Diversity Training</li><li>Course 19: Diploma in Career Development and Passion</li><li>Course 20: Business Networking Skills</li><li>Course 21: Influencing and Negotiation Skills</li><li>Course 22: Delegation Skills Training</li><li>Course 23: Time Management</li><li>Course 24: Leadership Skills Training</li><li>Course 25: Assertiveness Skills</li></ul> <p>The <strong>Effective Communication Skills: Building Connections </strong>course has been prepared by focusing largely on Effective Communication Skills: Building Connections career readiness. It has been designed by our Effective Communication Skills: Building Connections specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Effective Communication Skills: Building Connections Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Effective Communication Skills: Building Connections bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Effective Communication Skills: Building Connections Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Effective Communication Skills: Building Connections Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Effective Communication Skills: Building Connections course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Effective Communication Skills: Building Connections </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Effective Communication Skills: Building Connections lessons</li><li>One to one assistance from Effective Communication Skills: Building Connectionsprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Effective Communication Skills: Building Connectionscourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Effective Communication Skills: Building Connections courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Effective Communication Skills: Building Connections certificate and transcript on the next working day</li><li>Easily learn the Effective Communication Skills: Building Connections skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Effective Communication Skills: Building Connections </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Effective Communication Skills: Building Connections</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Effective Communication Skills: Building Connections </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Effective Communication Skills: Building Connections</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Effective Communication Skills: Building Connections </strong>career because this course includes various courses as a bonus. This Effective Communication Skills: Building Connections is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Effective Communication Skills: Building Connections career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Online Course Marketing

Business Communication Skills

Essential Skills

Business Communication

Effective Communication Skills: Building Connections

<div><div id="commonContent"><p><strong>Overview: Effective Communication Skills</strong></p><p>In today's interconnected world, effective communication is an invaluable asset. Whether you're interacting in your personal relationships, navigating professional environments, or engaging with broader communities, the ability to convey ideas, thoughts, and emotions with clarity and precision is essential. The 'Effective Communication Skills' course is designed to equip learners with the knowledge, strategies, and practical techniques necessary to become adept communicators across various mediums.</p><p> </p><p><strong>Chapter 1: Effective Communication</strong></p><p>The foundation of effective communication lies in understanding its fundamental principles. In this introductory chapter, learners will delve into the core concepts that underpin successful communication. From the basic elements of encoding and decoding messages to the importance of active listening and feedback, participants will gain insights into the dynamics of human interaction.</p><p>Key topics covered in this module include:</p><ul><li>The communication process: Explore the stages involved in transmitting and receiving messages, including encoding, transmitting, receiving, decoding, and feedback.</li><li>Verbal and nonverbal communication: Understand the role of both verbal language and nonverbal cues such as body language, facial expressions, and gestures in conveying meaning.</li><li>Barriers to communication: Identify common obstacles that hinder effective communication, such as noise, cultural differences, language barriers, and emotional barriers.</li><li>Active listening: Learn techniques to enhance listening skills, including paraphrasing, clarifying, summarizing, and empathizing with the speaker.</li></ul><p>Through a combination of theoretical concepts, real-world examples, and interactive exercises, learners will develop a solid understanding of the principles of effective communication and how they can be applied in various contexts.</p><p><strong>Chapter 2: Effective Verbal Communication</strong></p><p>Verbal communication plays a central role in interpersonal interactions, presentations, negotiations, and everyday conversations. In this module, participants will explore strategies for mastering the art of verbal communication and fostering meaningful connections with others through spoken language.</p><p>Key components of this chapter include:</p><ul><li>Clarity and conciseness: Discover techniques for articulating thoughts and ideas clearly and succinctly to ensure that messages are easily understood by others.</li><li>Tone and delivery: Explore the impact of tone of voice, pacing, pitch, and emphasis on the interpretation of verbal messages, and learn how to adapt these elements to different situations and audiences.</li><li>Assertiveness and confidence: Develop strategies for expressing opinions, making requests, and asserting boundaries with confidence and assertiveness, while also respecting the perspectives of others.</li><li>Effective questioning and feedback: Master the art of asking open-ended questions, providing constructive feedback, and engaging in productive dialogue to foster mutual understanding and collaboration.</li></ul><p>Through practical exercises, role-playing scenarios, and guided feedback sessions, learners will hone their verbal communication skills and gain confidence in their ability to express themselves effectively in various contexts.</p><p><strong>Chapter 3: Effective Written Communication</strong></p><p>In an age dominated by digital communication channels, the ability to communicate effectively in writing is more important than ever. This module focuses on developing proficiency in written communication, from crafting clear and concise emails to drafting persuasive reports and documents.</p><p>Key themes covered in this module include:</p><ul><li>Structure and organization: Learn how to structure written communication effectively, including the use of introductions, main body paragraphs, and conclusions to guide the reader through the content.</li><li>Clarity and precision: Explore techniques for writing clearly and concisely, avoiding jargon, ambiguity, and unnecessary complexity to ensure that messages are easily understood by the intended audience.</li><li>Tone and style: Understand the importance of tailoring the tone and style of writing to suit the purpose, audience, and context, whether it's formal, informal, persuasive, or informative.</li><li>Editing and proofreading: Develop strategies for reviewing and revising written work to correct errors in grammar, punctuation, spelling, and style, ensuring that the final product is polished and professional.</li></ul><p>By practicing writing exercises, analyzing sample texts, and receiving constructive feedback, participants will enhance their written communication skills and become more effective communicators in both personal and professional settings.</p><p> </p><p><strong>Conclusion</strong></p><p>The 'Effective Communication Skills' course provides a comprehensive framework for mastering the art of communication in today's fast-paced world. By exploring the principles of effective communication, mastering verbal and written communication techniques, and practicing through interactive exercises, participants will develop the skills and confidence needed to succeed in any communication context. Whether you're a seasoned professional looking to enhance your communication skills or an aspiring communicator seeking to build a strong foundation, this course offers valuable insights and practical strategies for achieving your goals.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Chapter 1 Effective Communication</h4><div><div><ul><li><div>
<span></span><h5>
Effective Communication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Chapter 2 Effective Verbal Communication</h4><div><div><ul><li><div>
<span></span><h5>
Effective Verbal Communication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Chapter 3 Effective Written Communication</h4><div><div><ul><li><div>
<span></span><h5>
Effective Written Communication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Overview
★★ 24 Hour Limited Time Flash Sale ★★
Certificate in Business Essentials - Effective Communication at QLS Level 3
***Key Features of Certificate in Business Essentials - Effective Communication at QLS Level 3***
Free QLS Certificate
Free CPD PDF Certificate + Transcript
Unlock your potential with our Certificate in Business Essentials - Effective Communication. In today’s fast-paced business world, mastering Effective Communication is crucial. This course provides a unique blend of insights and techniques that will empower you to excel in any business environment. Effective Communication is more than just exchanging information; it's about understanding the emotion and intentions behind the information.
Effective Communication is the cornerstone of successful Business interactions. Our Certificate in Business Essentials - Effective Communication offers an in-depth exploration of communication strategies essential for thriving in a Business setting. You will learn how to convey your message clearly and effectively, whether in meetings, presentations, or everyday interactions. This course ensures that you can connect with your audience and articulate your thoughts with precision and confidence.
By enrolling in the Certificate in Business Essentials - Effective Communication, you will develop the skills needed to navigate the complexities of modern Business communication. From enhancing your verbal and non-verbal communication to mastering digital communication tools, this course covers all aspects crucial for your success. Strengthening your communication skills will not only enhance your professional relationships but also boost your career prospects, making you a valuable asset in any Business.
Facilities that you will receive after enrolling on The Certificate in Business Essentials - Effective Communication at QLS Level 3 course From Skill Up
Understand the principles of Effective Communication in Business.
Develop advanced verbal communication skills for Business settings.
Master non-verbal communication techniques.
Enhance your listening skills to improve Business interactions.
Learn to use digital communication tools effectively.
Improve your Business writing skills.
Gain confidence in public speaking and presentations.
Understand the role of emotional intelligence in communication.
Course Description
The Certificate in Business Essentials - Effective Communication is designed to provide you with the skills needed to excel in any Business environment. Effective Communication is vital for professional success, and this course covers all essential aspects. You will learn advanced communication strategies, including verbal, non-verbal, and digital communication techniques. The course will also enhance your Business writing skills, public speaking abilities, and emotional intelligence. By the end of this course, you will be well-equipped to handle any communication challenge in the Business world, making you a more effective and confident professional.
Certificates
Digital Certificate
This course comes with a free CPD Accredited PDF Copy certificate+ Transcript (according to the Learner's Choice). For additional courses, it costs £14.99 per copy.
Level 3 QLS Endorsed Hardcopy Certificate
Hard copy certificate - Included
Certificate delivery is Free for UK residents, whereas it costs £10 for international students as a delivery charge.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Hard Copy Certificate
Get CPD Accredited Hard Copy certificate for £19.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.
Who is this course for?
This Certificate in Business Essentials - Effective Communication course is ideal for:
Aspiring Business professionals.
Managers seeking to improve their communication skills.
Team leaders who need to communicate effectively with their teams.
Individuals aiming to enhance their public speaking abilities.
Professionals looking to advance their Business writing skills.
Requirements
For this Diploma in Certificate in Business Essentials - Effective Communication course, you don't need any formal qualifications. Just need to have:
A strong interest in effective communication.
Commitment to completing the course.
Basic understanding of business environments.
Career path
Unlock diverse career opportunities with our Certificate in Business Essentials - Effective Communication course. Explore these lucrative paths:
Business Consultant: £30,000 - £50,000
Human Resources Manager: £35,000 - £55,000
Marketing Manager: £40,000 - £60,000
Sales Manager: £35,000 - £50,000
Customer Service Manager: £30,000 - £45,000
Project Manager: £40,000 - £65,000

Skill Up

Level 3 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support


Certificate in Business Essentials - Effective Communication at QLS Level 3


<div>
	<blockquote><p>Do you want to know how to communicate effectively? Do you want to improve interpersonal communication skills? Then it's time for you to learn how to communicate effectively in this Effective Communication Course.</p></blockquote>
<h3><b>Description: </b></h3>
<p><span>Effective communication is the key in any field. </span><span>There are specific strategies and techniques that will no doubt help you in improving your interpersonal communication skills. By undertaking this course you will be able to acquire the appropriate skills to become a great communicator with effective interpersonal abilities.  </span></p>
<h3><strong>Who is the course for?</strong></h3>
<ul>
<li><span>Professionals who work in the communications industry or part of the communications and human resources department. Furthermore, it will help the top executive executes effectively commanding their subordinates to function well and communicate with them effectively. </span></li>
<li><span>People who are interested in learning more about communication and those people who are struggling with communication and wish to express their thoughts into actions.</span></li>
</ul>
<h3><strong>Entry Requirement:</strong></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be ages 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><strong>Assessment: </strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognised accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><strong>Career Path:</strong></h3>
<p><span>This Effective Communication Course is a useful qualification to possess, and would be beneficial for the following careers:</span></p>
<ul>
<li>Customer Service Executives</li>
<li>Customer Service Consultant</li>
<li>Human Resources Manager</li>
<li>Business Development Manager</li>
<li><span>Communication Department Head</span></li>
<li><span>Executive Producers</span></li>
<li><span>Marketing Manager</span></li>
<li><span>Public Relations Officer</span></li>
<li><span>Social Media Specialist</span></li>
<li><span>Strategist</span></li>
<li><span>And Many More!</span></li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Effective Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Importance Of Effective Communication</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>7 C's Of Effective Communication</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Improving Interpersonal Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Becoming A Great Communicator</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Properties Of Interpersonal Communication</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Communication Techniques</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What Is Communication</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understand Yourself And Your Message</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ways To Understand Face Reading</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Pay Attention To Body Language</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn To Use Terms That Spark Interest</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Give Your Message Within Very Short Time</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Communicating Effectively</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Communicating with Body Language</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Reading Body Language</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Body Language Mistakes</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Gender Differences</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Nonverbal Communication</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Facial Expressions</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Body Language in Business</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Lying and Body Language</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Improve Your Body Language</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Matching Your Words to Your Movement</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Effective Communication Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Effective Communication Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Meeting Skills

Effective Communication Course

Portsmouth

Bingley

Milton Keynes 

Birmingham

Liverpool 

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">AWARDS A NATIONALLY RECOGNISED AND ACCREDITED CERTIFICATE IN ECG<br fr-original-style="" style="box-sizing: border-box;"></span></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">i) OCN A</span>ccredited at Level 3 (Advanced Level)&nbsp;</strong><em fr-original-style="" style="box-sizing: border-box;">- The Open College Network&nbsp;</em>[Equivalent to Level 5 in Ireland]<em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></em></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ii) CPD Accredited&nbsp;</strong><em fr-original-style="" style="box-sizing: border-box;">- The CPD Certification Service</em><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">SUITABLE FOR:</strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">- OPEN TO ALL APPLICANTS&nbsp;</strong>(no previous healthcare experience OR qualifications necessary)<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">- MEDICAL / HEALTHCARE (trainees and professionals)</strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">- GP RECEPTIONISTS, ALLIED HEALTHCARE STAFF</strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">This Introduction to ECG Course is divided into two parts:&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part 1</strong>&nbsp;covers theory (online) and should be completed before&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part 2</strong>&nbsp;- practical training (classroom or virtual classroom)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">A nurse or paramedic-led half-day session covering essential practical skill-sets required to set up and record a valid ECG trace.</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><span style="color: rgb(51, 153, 102); box-sizing: border-box;" fr-original-style=" color: rgb(51, 153, 102);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A SHORT PRELIM / PRIMER COURSE "GETTING STARTED IN ECG" IS INCLUDED AS A SEPARATE COURSE FOR THOSE ENROLLING WITH NO PREVIOUS KNOWLEDGE OF ECG RECORDING (3 SECTIONS, NO QUESTIONS!)</strong></span></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><span style="color: rgb(51, 153, 102); box-sizing: border-box;" fr-original-style=" color: rgb(51, 153, 102);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">YOU CAN OPT OUT OF THIS AT POINT OF BOOKING IF PREFERRED.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><span style="color: rgb(184, 49, 47); box-sizing: border-box;" fr-original-style="color: rgb(184, 49, 47);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.</strong></span></p></div><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Course Itinerary - overview:</strong></em></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 1 - THEORY (online)</strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">Delegates will fully understand the theory and will be able to demonstrate they can identify the correct patient, gain consent and perform an ECG, conforming to Skills for Health recommended standards and guidelines.</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M01</strong>&nbsp;&ndash; Introduction: History, definitions, types of ECG, the uses of an ECG, results, and risks.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M02</strong>&nbsp;&ndash; Infection Prevention &amp; Control: Reducing healthcare-associated infections. Keeping Safe.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M03</strong>&nbsp;&ndash; Professionalism &amp; Effective Communication: Interacting with patients and staff and the use of effective communication methods.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M04</strong>&nbsp;&ndash; Legal Requirements &amp; Consent: Legal Obligations and Accountability. Criminal, Civil and Contractual law in healthcare. Vicarious Liability and your Duty of Care.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M05</strong>&nbsp;&ndash; Preparation for the ECG Examination: Patient preparation when performing a resting ECG, skin preparation, placement of the electrodes &amp; the Angle of Louis.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M06</strong>&nbsp;&ndash; The Electricity of the Heart: The heart&rsquo;s electrical signal, depolarisation &amp; repolarisation, the wiring of the heart, PQRST complex.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M07</strong>&nbsp;&ndash; The ECG Machine: Times &amp; speeds, PR interval, QRS complex, Recording an ECG, machine calibration, Obtaining a good quality recording, Variation from standard, Equipment &amp; clinical room specification, environmental considerations, documentation, storage &amp; confidentiality, and Electrocardiography on children.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M08</strong>&nbsp;&ndash; The 12-Lead ECG: A detailed look at the 12-lead ECG.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M09</strong>&nbsp;&ndash; The Shape of the QRS Complex: QRS for limb leads, the cardiac axis, deviation and QRS for V leads.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M10</strong>&nbsp;- Conduction issues within the AV node &amp; Bundle of His: The AV node &amp; the Bundle of His, types of heart block, first degree block, second degree block and third-degree blocks.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M11</strong>&nbsp;- Conduction Issues within the Bundle Branches: Bundle Branch Block, Right and Left Bundle Branch Block</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M12</strong>&nbsp;- Conduction issues with the Distal Section of the LBBB: A guide on conduction issues with the distal section of the LBBB</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M13</strong>&nbsp;- The Heart&rsquo;s Rhythm: What happens when depolarisation doesn&rsquo;t start in the</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">SA node, the intrinsic rhythm of the heart, sinus arrhythmia, sinus bradycardia &amp; sinus tachycardia, abnormalities in the cardiac rhythm, supraventricular rhythms, abnormal rhythm.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M14</strong>&nbsp;- The Heart&rsquo;s Rhythm &ndash; Bradycardias &amp; Ectopic Beats: Escape rhythms, atrial escape, junctional escape, complete heart block, ventricular escape, accelerated idioventricular rhythm, extrasystoles, atrial &amp; junctional extrasystoles and ventricular extrasystoles.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M15</strong>&nbsp;- The Heart&rsquo;s Rhythm &ndash; Tachycardias: Supraventricular Tachycardia and Ventricular Tachycardia</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M16</strong>&nbsp;- The Heart&rsquo;s Rhythm &ndash; Fibrillation &amp; WPW: Fibrillation and why it happens, atrial and ventricular fibrillation, the Wolff-Parkinson-White (WPW) syndrome.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M17</strong>&nbsp;- Abnormalities within the P, QRS &amp; T Waves: What to check when interpreting an ECG, abnormalities in the P wave, QRS complex, ST segment &amp; T wave, Right Ventricular Hypertrophy, Pulmonary Embolism, Left ventricular hypertrophy, acute myocardial injury, pericarditis and ischaemia.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 2 - CLASSROOM (am, pm or evening sessions)</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Half day (morning, afternoon or evening sessions): skill-set development with practical demonstrations and hands-on experience in set-up, ECG electrode placement and observing a number of ECG traces.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M18</strong>&nbsp;- The Basics - an overview: Welcome to ECG interpretation, revision.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M19</strong>&nbsp;- Atrial Fibrillation &amp; Flutter: Detailed overview.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M20</strong>&nbsp;&ndash; Bundle Branch Blocks: Detailed overview.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Practical Sessions</p></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

AWARDS A NATIONALLY RECOGNISED AND ACCREDITED CERTIFICATE IN ECG



i) OCN Accredited at Level 3 (Advanced Level) - The Open College Network [Equivalent to Level 5 in Ireland]

ii) CPD Accredited - The CPD Certification Service



SUITABLE FOR:
- OPEN TO ALL APPLICANTS (no previous healthcare experience OR qualifications necessary)

- MEDICAL / HEALTHCARE (trainees and professionals)
- GP RECEPTIONISTS, ALLIED HEALTHCARE STAFF


This Introduction to ECG Course is divided into two parts: Part 1 covers theory (online) and should be completed before Part 2 - practical training (classroom or virtual classroom)
 
A nurse or paramedic-led half-day session covering essential practical skill-sets required to set up and record a valid ECG trace.
 
A SHORT PRELIM / PRIMER COURSE "GETTING STARTED IN ECG" IS INCLUDED AS A SEPARATE COURSE FOR THOSE ENROLLING WITH NO PREVIOUS KNOWLEDGE OF ECG RECORDING (3 SECTIONS, NO QUESTIONS!)
YOU CAN OPT OUT OF THIS AT POINT OF BOOKING IF PREFERRED.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.

Course Itinerary - overview:


PART 1 - THEORY (online)
Delegates will fully understand the theory and will be able to demonstrate they can identify the correct patient, gain consent and perform an ECG, conforming to Skills for Health recommended standards and guidelines.
 
M01 – Introduction: History, definitions, types of ECG, the uses of an ECG, results, and risks.
M02 – Infection Prevention & Control: Reducing healthcare-associated infections. Keeping Safe.
M03 – Professionalism & Effective Communication: Interacting with patients and staff and the use of effective communication methods.
M04 – Legal Requirements & Consent: Legal Obligations and Accountability. Criminal, Civil and Contractual law in healthcare. Vicarious Liability and your Duty of Care.
M05 – Preparation for the ECG Examination: Patient preparation when performing a resting ECG, skin preparation, placement of the electrodes & the Angle of Louis.
M06 – The Electricity of the Heart: The heart’s electrical signal, depolarisation & repolarisation, the wiring of the heart, PQRST complex.
M07 – The ECG Machine: Times & speeds, PR interval, QRS complex, Recording an ECG, machine calibration, Obtaining a good quality recording, Variation from standard, Equipment & clinical room specification, environmental considerations, documentation, storage & confidentiality, and Electrocardiography on children.
M08 – The 12-Lead ECG: A detailed look at the 12-lead ECG.
M09 – The Shape of the QRS Complex: QRS for limb leads, the cardiac axis, deviation and QRS for V leads.
M10 - Conduction issues within the AV node & Bundle of His: The AV node & the Bundle of His, types of heart block, first degree block, second degree block and third-degree blocks.
M11 - Conduction Issues within the Bundle Branches: Bundle Branch Block, Right and Left Bundle Branch Block
M12 - Conduction issues with the Distal Section of the LBBB: A guide on conduction issues with the distal section of the LBBB
M13 - The Heart’s Rhythm: What happens when depolarisation doesn’t start in the
SA node, the intrinsic rhythm of the heart, sinus arrhythmia, sinus bradycardia & sinus tachycardia, abnormalities in the cardiac rhythm, supraventricular rhythms, abnormal rhythm.
M14 - The Heart’s Rhythm – Bradycardias & Ectopic Beats: Escape rhythms, atrial escape, junctional escape, complete heart block, ventricular escape, accelerated idioventricular rhythm, extrasystoles, atrial & junctional extrasystoles and ventricular extrasystoles.
M15 - The Heart’s Rhythm – Tachycardias: Supraventricular Tachycardia and Ventricular Tachycardia
M16 - The Heart’s Rhythm – Fibrillation & WPW: Fibrillation and why it happens, atrial and ventricular fibrillation, the Wolff-Parkinson-White (WPW) syndrome.
M17 - Abnormalities within the P, QRS & T Waves: What to check when interpreting an ECG, abnormalities in the P wave, QRS complex, ST segment & T wave, Right Ventricular Hypertrophy, Pulmonary Embolism, Left ventricular hypertrophy, acute myocardial injury, pericarditis and ischaemia.
 
PART 2 - CLASSROOM (am, pm or evening sessions)
Half day (morning, afternoon or evening sessions): skill-set development with practical demonstrations and hands-on experience in set-up, ECG electrode placement and observing a number of ECG traces.
 
M18 - The Basics - an overview: Welcome to ECG interpretation, revision.
M19 - Atrial Fibrillation & Flutter: Detailed overview.
M20 – Bundle Branch Blocks: Detailed overview.
Practical Sessions



Geopace Training

Cardiology

Heart Rate

Paediatric Cardiology

Adult Congenital Heart Disease

Learn how to perform and

read an ECG ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced level)

    CPD Accredited - The CPD Certification Service

    Introduces you to the fundamentals of setting up and operating an ECG machine

    Includes patient preparation

    Produce a valid (error free) ECG

    Learn and understand ECG traces

    Recognise recordings that require urgent attention

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS

VIRTUAL CLASSROOM OPTION INCLUDES COMPREHENSIVE PRACTISE@HOME ECG TRAINING KIT

Final interpretation of all ECG recordings is the responsibility of a medical professional.

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