Description

Level 2 Certificate in Customer Service (CPD)

*** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? ***

That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills.

After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time.

Key Features:

This Level 2 Certificate in Customer Service (CPD) Course Includes:

This Customer Service Course is CPD Certified

Free Certificate from Reed

CIQ Approved Customer Service Course

Level 2 Certificate

Developed by Specialist

Lifetime Access

Level 2 Certificate in Customer Service (CPD) Course Curriculum :

Module 01: Fundamentals of Customer Service

Module 02: Qualities of Effective Customer Service

Module 03: Relationship Management of Customers

Module 04: Effective Communication with Customers

Module 05: Managing and Resolving Customer Complaints

Module 06: Telephone-based Problem Solving

Module 07: Enhancing Customer Service Skills

Learning Outcomes:

Identify key elements of effective customer service.

Apply principles for delivering exceptional customer service experiences.

Implement strategies for successful customer relationship management.

Demonstrate effective communication skills with customer service.

Navigate and resolve customer complaints with confidence.

Employ problem-solving techniques for phone-based customer interactions.

Certification

After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00

Who is this course for?

Level 2 Certificate in Customer Service (CPD) course is suitable for:

Aspiring customer service professionals seeking fundamental knowledge.

Individuals aiming to enhance their customer service skills.

Those interested in mastering effective communication with customers.

Professionals desiring to manage and resolve customer complaints.

Anyone pursuing proficiency in telephone-based problem-solving in customer service.

NB: This is not a regulated course. To get a regulated course, you can choose:

Level 1 Certificate in Customer Service (RQF)

Level 2 Certificate in Customer Service (RQF)

Level 2 Certificate in Principles of Customer Service

Level 2 Award in Customer Service (RQF)

Level 2 Diploma in Customer Service (RQF)

Requirements

This course is open to all.

Career path

Customer Service course opens a range of job offers in the UK, including:

Customer Service Advisor - £20K to 24K/year.

Front Desk Receptionist - £20K to 24K/year.

Customer Support Specialist - £20K to 24K/year.

Customer Service Representative - £18K to 24K/year.

Retail Sales Assistant - £16K to 22K/year.

Call Centre Operator - £17K to 25K/year.

Hotel Receptionist - £17K to 23K/year.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Course Images

Customer Service Diploma Level 2 & 3

By Online Training Academy

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