<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Network Video Engineer<br />Voice/UC/Collaboration/Communications Engineer<br />Collaboration Tools Engineer<br />Collaboration Sales/Systems Engineer</p>Overview<p>Install, Configure, and Implement Cisco Emergency Responder (Cisco ER).<br />Configure CUCM for CER<br />Configure Emergency Response Locations (ERLs)<br />Configure Emergency Location Identification Numbers (ELINs)<br />Configure PSAP calls and PSAP CallBack<br />Configure Users and onsite Security Management</p><p>This is a 2-day hands-on course, where students will Install, Deploy, and Configure Cisco Emergency Responder (Cisco ER) 12.5. Student will also integrate emergency communication system with Cisco Unified Communications Manager. Students will learn how Cisco ER automatically notifies and routes calls to the local public safety answering point (PSAP) operator. Students will configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.</p></div><div id="course-pills-2"><h4>Cisco Emergency Responder Overview</h4><ul><li>PSAP/ Emergency Calling Overview<br />National Emergency Number Association<br />Legislation and Regulation<br />Service Provider ALI<br />Automatic Number Identification (ANI)<br />Automatic Location Identification (ALI)<br />NENA Emergency Response Location<br />NENA Guidelines for ERLs<br />NENA Emergency Location Identification Number (ELIN)<br />E911 Preparation<br />Cisco Emergency Call Handler<br />Cisco Emergency Responder 11.x Enhancements<br />License Management<br />Emergency Responder Redundancy<br />Clustering CER over the WAN<br />Integration with UC Manager<br />Intrado Architecture<br />CER Wireless Features Overview</li></ul><h4>Installing Cisco Emergency Responder</h4><ul><li>Supported Hardware Platforms<br />CER Virtual Server Requirements<br />Deploy Cisco CER OVF/OVA<br />Installation of CER<br />CER CLI Interface<br />Reset Application Administrator Password<br />Add 2nd CER Server - Subscriber<br />Upgrade VMware Tools on Cisco Emergency Responder Server<br />CER Backup and Restore<br />CER PLM Licensing</li></ul><h4>Unified Communication Manager CER Configuration</h4><ul><li>Cisco Unified Communications Manager Administrator Interfaces<br />Cisco Unified Communications Manager Required Services for CER<br />CUCM SNMP Settings<br />Phone Partition and Calling Search Spaces<br />Partitions for 911 Services<br />CER CUCM Configuration for CTI Route Points and CTI Ports<br />Configure CER Route Patterns for 911 and Security Personal<br />Create Translation Patterns for ELINs<br />Create Emergency Responder Cisco Unified Communications Manager User<br />Location Awareness Overview<br />Configure Wireless Endpoint Tracking Feature on UCM 11.5</li></ul><h4>Cisco Emergency Responder (CER) Configuration</h4><ul><li>Emergency Responder Interface<br />E.164 Dial Plan Support<br />Cisco Emergency Responder Groups<br />Setup CER Groups<br />CER Telephony Settings for CER<br />Cisco CER License Manager<br />Cisco CER Email Settings<br />Cisco CER - Add Subscriber<br />Onsite Security Alerts for Security Personnel<br />Pager Alert Configuration<br />Configure Emergency Response Location (ERL)<br />Configure Emergency Location Identification Number (ELIN)<br />ERL Migration Tool<br />Configure SNMP<br />Configure Phone Tracking<br />Configure LAN Switch Tracking<br />Configuring IP Subnet-based ERLs<br />Configuring Manual Phone Tracking<br />Emergency Responder User Management<br />Manage Onsite Alerts, ERLs, and ALI Data<br />User and Security Logins<br />CER - Web Alerts<br />CER - ERL Audit Trail<br />Export PS-ALI Records<br />ERL Debug Tool</li></ul></div>

Nexus Human

Emergency Responder

Emergency Response Driver

IT Certifications

Certificate in Emergency Response Ambulance Driving (CERAD)

Emergency Medical Dispatcher

Clinical Engineer

IDC-CER v11.5-Installing, Deploying and Configuring Cisco Emergency Responder

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is intended for people who have a basic understanding of MicrosoftÂ© OutlookÂ© and want to know how to use its advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks.</p>Overview<p>In this course, you will use Outlook?s advanced features to customize and manage your email communications, including using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook archives and data file settings.<br />You will:<br />Insert objects in messages, and modify properties and global options.<br />Organize, search, and manage messages.<br />Protect your mailbox and manage its size.<br />Use rules and Quick Steps to automate message management.<br />Work with advanced calendar settings.<br />Import and forward contacts.<br />Assign delegate permissions and share Outlook items with others.<br />Archive and back up Outlook items using data files.</p><p>In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.This course builds upon the foundational knowledge presented in the MicrosoftÂ© OutlookÂ© for Office 365? (Desktop or Online): Part 1 course and will help you customize a communication system well-suited to your work style.This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 .<br /></p></div><div id="course-pills-2"><h4>Modifying Message Properties and Customizing Outlook</h4><ul><li>Topic A: Insert Hyperlinks and Symbols</li><li>Topic B: Modify Message Properties</li><li>Topic C: Add Email Accounts to Outlook</li><li>Topic D: Customize Outlook Options</li></ul><h4>Organizing, Searching, and Managing Messages</h4><ul><li>Topic A: Group and Sort Messages</li><li>Topic B: Filter and Manage Messages</li><li>Topic C: Search Outlook Items</li></ul><h4>Managing Your Mailbox</h4><ul><li>Topic A: Manage Junk Email Options</li><li>Topic B: Manage Your Mailbox Size</li></ul><h4>Automating Message Management</h4><ul><li>Topic A: Use Automatic Replies</li><li>Topic B: Use Rules to Organize Messages</li><li>Topic C: Create and Use Quick Steps</li></ul><h4>Working with Calendar Settings</h4><ul><li>Topic A: Set Advanced Calendar Options</li><li>Topic B: Create and Manage Additional Calendars</li><li>Topic C: Manage Meeting Responses</li></ul><h4>Managing Contacts</h4><ul><li>Topic A: Import and Export Contacts</li><li>Topic B: Use Electronic Business Cards</li><li>Topic C: Forward Contacts</li></ul><h4>Sharing Outlook Items</h4><ul><li>Topic A: Assign and Manage Tasks</li><li>Topic B: Share Your Calendar</li><li>Topic C: Share Your Contacts</li></ul><h4>Managing Outlook Data Files</h4><ul><li>Topic A: Use Archiving to Manage Mailbox Size</li><li>Topic B: Work with Outlook Data Files</li></ul></div>

Office Skills & Productivity

Microsoft 365

Office Skills

Outlook

Microsoft Outlook

Microsoft AZ-303

Microsoft Outlook for Office 365 (Desktop or Online) - Part 2

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is intended for network administrators, operators, and engineers responsible for managing the normal day-to-day operation and administration of a BIG-IP application delivery network. This course presents the prerequisite knowledge for many other of F5's BIG-IP instructor-led training courses.</p>Overview<p>Getting started with the BIG-IP system<br />Traffic processing with BIG-IP Local Traffic Manager (LTM)<br />Using the TMSH (TMOS Shell) command line interface<br />Using NATs and SNATs<br />Monitoring application health and managing object status<br />Modifying traffic behavior with profiles, including SSL offload and re-encryption<br />Modifying traffic behavior with persistence, including source address affinity and cookie persistence<br />Troubleshooting the BIG-IP system, including logging (local, high-speed, and legacy remote logging), and using tcpdump<br />User roles and administrative partitions<br />vCMP concepts<br />Customizing application delivery with iRules</p><p>This course gives network administrators, network operators, and network engineers a functional understanding of the BIG-IP system as it is commonly deployed in an application delivery network. The course introduces students to the BIG-IP system, its configuration objects, how it processes traffic, and how typical administrative and operational activities are performed. The course includes lecture, hands-on labs, interactive demonstrations, and discussions.</p></div><div id="course-pills-2"><h4>Setting Up the BIG-IP System</h4><ul><li>Introducing the BIG-IP System</li><li>Initially Setting Up the BIG-IP System</li><li>Configuring the Management Interface</li><li>Activating the Software License</li><li>Provisioning Modules and Resources</li><li>Importing a Device Certificate</li><li>Specifying BIG-IP Platform Properties</li><li>Configuring the Network</li><li>Configuring Network Time Protocol (NTP) Servers</li><li>Configuring Domain Name System (DNS) Settings</li><li>Configuring High Availability Options</li><li>Archiving the BIG-IP Configuration</li><li>Leveraging F5 Support Resources and Tools</li></ul><h4>Traffic Processing Building Blocks</h4><ul><li>Identifying BIG-IP Traffic Processing Objects</li><li>Configuring Virtual Servers and Pools</li><li>Load Balancing Traffic</li><li>Viewing Module Statistics and Logs</li><li>Using the Traffic Management Shell (TMSH)</li><li>Understanding the TMSH Hierarchical Structure</li><li>Navigating the TMSH Hierarchy</li><li>Managing BIG-IP Configuration State and Files</li><li>BIG-IP System Configuration State</li><li>Loading and Saving the System Configuration</li><li>Shutting Down and Restarting the BIG-IP System</li><li>Saving and Replicating Configuration Data (UCS and SCF)</li></ul><h4>Using NATs and SNATs</h4><ul><li>Address Translation on the BIG-IP System</li><li>Mapping IP Addresses with NATs</li><li>Solving Routing Issues with SNATs</li><li>Configuring SNAT Auto Map on a Virtual Server</li><li>Monitoring for and Mitigating Port Exhaustion</li></ul><h4>Monitoring Application Health</h4><ul><li>Introducing Monitors</li><li>Types of Monitors</li><li>Monitor Interval and Timeout Settings</li><li>Configuring Monitors</li><li>Assigning Monitors to Resources</li><li>Managing Pool, Pool Member, and Node Status</li><li>Using the Network Map</li></ul><h4>Modifying Traffic Behavior with Profiles</h4><ul><li>Introducing Profiles</li><li>Understanding Profile Types and Dependencies</li><li>Configuring and Assigning Profiles</li><li>Introducing SSL Offload and SSL Re-Encryption</li><li>Managing Object State</li></ul><h4>Modifying Traffic Behavior with Persistence</h4><ul><li>Understanding the Need for Persistence</li><li>Introducing Source Address Affinity Persistence</li><li>Managing Object State</li></ul><h4>Administering the BIG-IP System</h4><ul><li>Configuring Logging</li><li>Legacy Remote Logging</li><li>Introducing High Speed Logging (HSL)</li><li>High-Speed Logging Filters</li><li>HSL Configuration Objects</li><li>Configuring High Speed Logging</li><li>Using TCPDUMP on the BIG-IP System</li><li>Leveraging the BIG-IP iHealth System</li><li>Viewing BIG-IP System Statistics</li><li>Defining User Roles and Administrative Partitions</li><li>Leveraging vCMP</li></ul><h4>Configuring High Availability</h4><ul><li>Introducing Device Service Clustering (DSC)</li><li>Preparing to Deploy a DSC Configuration</li><li>Configuring DSC Communication Settings</li><li>Establishing Device Trust</li><li>Establishing a Sync-Failover Device Group</li><li>Synchronizing Configuration Data</li><li>Exploring Traffic Group Behavior</li><li>Understanding Failover Managers and Triggers</li><li>Achieving Stateful Failover with Mirroring</li></ul></div>

CompTIA Network+

LPIC-1:Linux Administrator

IT Networking Fundamentals

F5 Networks Administering BIG-IP

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed primarily for professionals in the following job roles:<br />Collaboration engineers<br />Collaboration administrators</p>Overview<p>After taking this course, you should be able to:<br />Configure Cisco Unity Connection integration<br />Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers<br />Configure and troubleshoot Cisco Unity Express<br />Describe SSO for Cisco Unified Communications applications<br />Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications<br />Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality<br />Configure and troubleshoot chat rooms and message archiving<br />Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence<br />Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server<br />Configure call recording and monitoring</p><p>This course provides you with the knowledge and skills to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), CiscoÂ© Unified IM and Presence, Cisco UnityÂ© Connection and Cisco Unity Express. This course will prepare you for certification exam 300-810 Implementing Cisco Collaboration Applications (CLICA).</p></div><div id="course-pills-2"><h4>Course Outline</h4><ul><li>Configuring and Troubleshooting Cisco Unity Connection Integration</li><li>Configuring and Troubleshooting Cisco Unity Connection Call Handlers</li><li>Troubleshooting Cisco Unity Connection</li><li>Configuring and Troubleshooting Cisco Unity Express</li><li>Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications</li><li>Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber</li><li>Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality</li><li>Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving</li><li>Troubleshooting Cisco Unified Communications Manager IM and Presence Service</li><li>Integrating Cisco Unified Attendant Console Advanced</li><li>Implementing Call Recording and Monitoring</li></ul><h4>Lab outline</h4><ul><li>Integrate and Set Up Cisco Unity Connection</li><li>Configure Cisco Unity Connection Call Handlers</li><li>Implement Toll Fraud Prevention</li><li>Troubleshoot Cisco Unity Connection Call Handlers</li><li>Troubleshoot Cisco Unity Connection</li><li>Configure Cisco Unity Express</li><li>Troubleshoot Cisco Unity Express</li><li>Configure Cisco Unified Communications Manager IM and Presence High Availability</li><li>Implement Cisco Jabber</li><li>Configure Centralized Cisco Unified Communications Manager IM and Presence</li><li>Configure Cisco Unified Communications Manager IM and Presence Service Functionality</li><li>Enable Message Archiving and Chat Rooms</li><li>Troubleshoot the Cisco Unified Communications IM and Presence Database Connection</li><li>Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability</li><li>Troubleshoot Cisco Unified Communications Manager IM and Presence Service</li><li>Integrate Cisco Unified Attendant Console Advanced</li><li>Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution</li><li>Implement Cisco Unified Communications Manager Call Recording and Monitoring</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Cisco Implementing Cisco Collaboration Applications v1.0 (CLICA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Cisco Implementing Cisco Collaboration Applications v1.0 (CLICA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional certification (CCNP)

Certified Cryptocurrency Investigator Course (CCI)

Certificate of Completion (CCL)

Cisco Certified Entry Networking Technician (CCENT)

Cisco Certified Internetwork Expert (CCIE)

Cisco Implementing Cisco Collaboration Applications v1.0 (CLICA)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is as follows:<br />Channel partners and reseller engineers installing, configuring, and maintaining scalable and resilient deployments of Cisco Meeting Server<br />Channel partners and reseller engineers providing presales support for scalable and resilient Cisco Meeting Server deployments<br />Customer engineers supporting scalable and resilient Cisco Meeting Server deployments</p>Overview<p>Upon completion of this course, the learner should be able to meet the following objectives:<br />Cisco Meeting Server API commands<br />Scalable and resilient deployments<br />Customization<br />Recording</p><p>In this 3-day course Cisco Meeting Server Advanced (COLLAB350), you will learn advanced techniques in installing, troubleshooting, and maintaining a single server and single server split deployment of Cisco Meeting Servers. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool.</p></div><div id="course-pills-2"><h4>Module 1: Reviewing Cisco Meeting Server Intermediate</h4><ul><li>Component parts of a Cisco Meeting Solution</li><li>Configuration steps for a Cisco Meeting Solution</li></ul><h4>Module 2: APIs</h4><ul><li>Purpose of APIs</li><li>Benefits of APIs</li><li>Types of APIs</li><li>Function of the GET, POST, PUT, and DELETE commands</li></ul><h4>Module 3: Configuring Software with an API</h4><ul><li>How a user can interact with software using an API</li><li>Download and install Chrome Postman</li><li>Other API software</li><li>Download the Cisco Meeting Server API guide</li></ul><h4>Module 4: Configuring Spaces with the Cisco Meeting Server API</h4><ul><li>Cisco Meeting Server API structure</li><li>Use Chrome Postman for information on calls and spaces with the GET command</li><li>Use Chrome Postman to post a new call space with the POST command</li><li>Use Chrome Postman to place changes in a space, including adding a member, with the PUT command</li><li>Use Chrome Postman to delete a space with the DELETE command</li></ul><h4>Module 5: Customization Configuration</h4><ul><li>Create and modify a user profile and assign users</li><li>Create and modify a dual-tone multifrequency (DTMF) profile and apply to a user profile</li><li>Modify the interactive voice response (IVR), color scheme, and background</li></ul><h4>Module 6: Planning a Resilient and Scalable Cisco Meeting Server Deployment</h4><ul><li>Resilient server solutions</li><li>Scalable server solutions</li><li>Geographically dispersed configurations and GeoDNS</li><li>Domain Name System (DNS) records required for a resilient and scalable solution</li><li>Certificate requirements for a resilient and scalable solution</li></ul><h4>Module 7: Configuring a Database Cluster</h4><ul><li>Relationship between cluster master and cluster slaves in a database cluster</li><li>Certificate requirements for a secure database cluster</li><li>Configure the certificates for a database cluster</li><li>Configure a database cluster</li></ul><h4>Module 8: Configuring a Call Bridge Cluster</h4><ul><li>Relationship between the Call Bridge and the Database</li><li>How cross-cluster spaces behave</li><li>Configure certificates for Call Bridge clustering</li><li>Storage of configuration when entering with the API and the individual web interfaces for Lightweight Directory Access Protocol (LDAP) and Call Bridge clustering</li><li>Configure a Call Bridge Cluster</li><li>Connect XMPP server to multiple Call Bridges</li></ul><h4>Module 9: Configuring Load Balancers and Trunks</h4><ul><li>Relationship between the XMPP server, Trunk and Load Balancer</li><li>Configure certificates for multiple trunks and load balancers</li><li>Configure multiple Trunks to multiple Load Balancers</li></ul><h4>Module 10: Configuring Multiple Web Bridges</h4><ul><li>Relationship between multiple Web Bridges and Call Bridges</li><li>Internal and external DNS records support for both internal and external Web Bridges</li><li>Configure certificates for multiple Web Bridges</li><li>Configure multiple Web bridges</li><li>Connect multiple Call Bridges to multiple Web Bridges</li></ul><h4>Module 11: Configuring Multiple TURN Servers</h4><ul><li>Relationship between multiple TURN servers and multiple Call Bridges</li><li>Configure certificates for multiple TURN servers</li><li>Configure multiple TURN servers</li><li>Connect multiple Call Bridges to multiple TURN servers</li></ul><h4>Module 12: Configuring Multiple Recorders</h4><ul><li>Features of the recording capability</li><li>Software, hardware, and licensing requirements for recording</li><li>DNS records</li><li>Configure the Recorder</li><li>Relationship between multiple Recorders and multiple Call Bridges</li><li>Configure a Call Bridge to use a Recorder</li><li>Configure certificates for multiple Recorders servers</li><li>Configure multiple Recorder servers</li><li>Connect multiple Call Bridges to multiple Recorder servers</li></ul><h4>Module 13: Integrating with a Resilient and Scalable Cisco Meeting Server Deployment</h4><ul><li>Integration with Cisco TelePresence Video Communication Server (VCS) or Cisco Unified Communications Manager and multiple Call Bridges</li><li>Integration with Cisco Expressway technology and multiple Call Bridges</li><li>Integration with Microsoft Skype for Business and multiple Call Bridges</li><li>Integration with Cisco TelePresence Management Suite and multiple Call Bridges</li></ul><h4>Module 14: Deploying an H.323 Gateway</h4><ul><li>Cisco preferred architecture for H.323 and Session Initiation Protocol (SIP) interoperability</li><li>Functionality of the Cisco Meeting Server H.323 gateway</li><li>Configuration the Cisco Meeting Server H.323 gateway</li></ul><h4>Module 15: Multitenancy Options</h4><ul><li>Purpose of the multitenancy capabilities</li><li>Options for multitenancy capabilities on the Cisco Meeting Server</li></ul><h4>Module 16: Customization Options</h4><ul><li>Options available to customize Cisco Meeting Apps</li><li>License keys required for customization</li><li>Web Server requirements for customization</li><li>Options available to customize recorded messaging</li><li>Customization options available for invitation text</li></ul></div>

AWS Certified Cloud Practitioner

Commercial & Contract Management Certification Program (CCM)

Cisco Meeting Server Advanced (COLLAB350)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The primary audience for this course is as follows:<br />Network Video Engineer<br />Voice/UC/Collaboration/Communications Engineer<br />Collaboration Tools Engineer<br />Collaboration Sales/Systems Engineer</p>Overview<p>Implement and Configure Cisco Endpoints<br />Implement and Configure Cisco Unified Communications Manager for Video Endpoints<br />Implement and Configure Cisco IMP for Jabber<br />Implement and Configure Cisco Expressway<br />Implement and Configure Cisco Video Communications Server (VCS) Control<br />Implement and Configure Cisco Video Communications Server (VCS) Expressway<br />Implement and Configure connectivity between a Cisco VCS and Cisco UCM<br />Implement and Configure a Cisco Conductor<br />Implement, Configure, and Operate Cisco TelePresence Management Suite (TMS) and provision devices using Cisco TMS Provisioning Extension (TMSPE)<br />Implement and Configure Cisco Meeting Server</p><p>This one of kind Cisco Collaboration in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco Collaboration Components. Students will have extensive labs in which they will configure and troubleshoot a full Cisco Telepresence Deployment. Participants will gain in-depth practical knowledge with exercises on installing, configuring, maintaining and troubleshooting of all Cisco Telepresence Components.The software applications that are covered in this course include:Cisco Unified Communications Manager (CUCM)Cisco Unified Communications Manager IM and PresenceCisco ExpresswayCisco Video Communication Server (VCS)Cisco ConductorCisco Telepresence Server (TS)Cisco Meeting Server (CMS)Cisco Telepresence Management Suite (TMS)Cisco TMS Extensions</p></div><div id="course-pills-2"><h4>Understanding Cisco TelePresence Endpoints</h4><ul><li>Cisco TelePresence Endpoint Solutions Overview<br />Cisco DX Series Endpoint Characteristics<br />Cisco TelePresence TC Software-Based Endpoint Characteristics<br />Cisco TelePresence EX60 and EX90<br />Cisco TelePresence MX Series<br />Cisco TelePresence SX Series Endpoints<br />Cisco TelePresence Room Kits<br />Cisco Intelligent Proximity<br />Cisco TelePresence TC Software-Based Endpoint Peripherals<br />Cisco TelePresence TC Software-Based Endpoint Deployments<br />Cisco TelePresence Integrator C Series-Based Endpoints<br />Cisco Jabber Video for TelePresence Characteristics<br />Cisco Jabber</li></ul><h4>Understanding the Cisco Video Network</h4><ul><li>Network Overview<br />H323 Overview<br />SIP Overview<br />VCS vs Unified Communications Manager<br />Internetworking<br />QOS Overview</li></ul><h4>Implementing and Configuring Unified Communication Manager</h4><ul><li>Unified Communications Manager Initial Settings<br />Service Activation<br />Enterprise and Service Parameters<br />SIP Domains<br />Configure IMP for Jabber<br />Configure Jabber Settings<br />Registering Endpoints<br />Verifying Network Registration</li></ul><h4>Cisco VCS / Expressway Overview and Configuration</h4><ul><li>Configuring Initial VCS Setting<br />Configuring Authentication<br />Registration Conflict Policy<br />Registration Restriction Policy<br />Local Zone Components<br />Membership Rules<br />Transforms<br />Purpose of Zones<br />Search Priority<br />Neighbor Zones<br />Creating Neighbor Zones<br />Need for Traversal Zones<br />H.460 and Assent Protocols<br />Traversal Zone Configuration<br />Domain Name System Dialing<br />E.164 Number Mapping<br />Bandwidth Management<br />Pipes<br />Subzones and Zones<br />Subzone Call Failure<br />Call Processing Order<br />Certificates<br />Certificate Installation<br />Clustering and the Cisco VCS<br />Clustering Configuration<br />Collecting Information<br />Log Files<br />Search History<br />Connecting VCS-C to CUCM<br />Connect VCS-C to VCS-E<br />Connecting CUCM to VCS-C</li></ul><h4>Understanding the Cisco TelePresence Conductor</h4><ul><li>What is Conductor?<br />Conductor ? How it works<br />Installing Cisco Conductor<br />Configuring Conductor Network Settings</li></ul><h4>Configuring Conductor for a CUCM Configuration</h4><ul><li>MCU Configuration<br />Telepresence Server<br />Telepresence Conductor Server Configuration<br />Configuring TelePresence Conductor for ad hoc conferences<br />Configuring TelePresence Conductor for rendezvous conferences<br />Configuring Unified CM<br />Configuring general settings on Unified CM<br />Locations in Unified CM<br />Unified CM trusts TelePresence Conductor's server certificate<br />SIP trunk security profile<br />Configuring Unified CM for rendezvous conferences<br />Sip Trunk Configuration<br />Conference Bridge Configuration<br />MRG and MRGL Configuration<br />Unified CM normalization scripts<br />Configuring Unified CM for ad hoc conferences<br />Sip Trunk Configuration<br />Route pattern to match the SIP Trunk Configuration<br />Unified CM normalization scripts</li></ul><h4>Configuring the Cisco VCS with TelePresence Conductor</h4><ul><li>Designing a Dial Plan<br />MCU Configuration<br />Telepresence Server<br />Configuring the Cisco VCS<br />Telepresence Conductor Server Configuration<br />Backing Up Conductor<br />Troubleshooting Conductor</li></ul><h4>Overview of Cisco Telepresence Management Server (TMS)</h4><ul><li>Windows Server Installation<br />SQL Server Installation<br />Server Pre-requisites and configuration<br />Installing TMS<br />Installing TMS Provisioning Extensions<br />Initial Configuration<br />Endpoint Configuration<br />Adding Systems to TMS<br />Configuration Templates<br />Setting Configuration<br />VCS Configuration for TMS<br />Direct Endpoint Management VCS/TMS<br />CUCM Configuration for TMS<br />Direct Endpoint Management?CUCM<br />Phonebooks &amp; Phonebook Sources<br />Conference Creation<br />Advanced Conference Settings<br />Booking &amp; Scheduling<br />Participant Types<br />Methods<br />Conference Monitoring<br />Dial Plans, Configuration Templates<br />Scheduler/Smart Scheduler</li></ul><h4>Managing and Troubleshooting Cisco TMS</h4><ul><li>Using the Logs<br />Cisco TMS Ticketing System<br />Troubleshooting VCS Registrations<br />Troubleshooting CUCM Registrations<br />System Maintenance</li></ul><h4>Configuring Cisco Meeting Server (formerly Acano)</h4><ul><li>Setting up CMS<br />Installing Certificates<br />Configuring CUCM with CMS<br />Provision the RTC Client<br />Configuring Meeting Spaces</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Advanced TP-CT - Implementing and Configuring Cisco TelePresence Video Suite training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Advanced TP-CT - Implementing and Configuring Cisco TelePresence Video Suite course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Certified Technology Specialist (CTS)

Certificate in Teaching Program (CTP)

Advanced TP-CT - Implementing and Configuring Cisco TelePresence Video Suite

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is intended for beginner to intermediate business and requirements analysts who are looking to improve their elicitation and requirements writing and documentation skills. This course is also a great fit for technical writers, product and software testers, project managers, product owners who work closely with business analysts or who perform some for of business analysis themselves.</p>Overview<p>Understand the role of the business analyst and core competencies for performing successfully<br />Discuss the criticality of business analysis and requirements for successful project outcomes<br />Understand the main professional associations and standards supporting business analysts in the industry<br />Discuss the common problems with requirements and explore approaches to address these issues<br />Obtain a clear understanding of the various requirements types and the significance for eliciting each type <br />Demonstrate your ability to identify stakeholders<br />Explore various methods for understanding and analyzing stakeholders<br />Discuss and apply good planning practices to requirements elicitation efforts<br />Obtain knowledge and understanding of over 15 current and commonly applied elicitation techniques<br />Understand how to progress from elicitation to analysis to documentation<br />Write well-formed and validated requirements<br />Gain understanding of the best practices for writing quality requirements<br />Learn the technical writing techniques that apply directly to writing requirements documents<br />Discuss writing pitfalls, risks that impact requirements, and how to address them<br />Learn best practices for communicating and collaborating with stakeholders, sharing the results of elicitation and the resulting documentation <br />Learn approaches for validating requirements<br />Understand the difference between validating requirements and validating the solution</p><p>With elicitation serving as a major component of the requirements process, it is imperative that business analysts maintain high competency levels in elicitation practices and technique use to help organizations overcome the requirements related challenges faced on projects. Regardless whether you are a practitioner just starting off your career in business analysis or whether you have been performing the role for some years, this course will provide insight into the latest thoughts on elicitation and writing effective requirements and present a number of current techniques that are being applied on projects across industries today.</p></div><div id="course-pills-2"><h4>Review of Foundational Concepts</h4><ul><li>Definition of a business analysis</li><li>Definition of business analyst</li><li>BA role vs. PM role</li><li>Business analysis competencies</li><li>Benefits of business analysis</li><li>Purpose for having a BA standard</li><li>IIBA?s BABOKÂ© Guide and PMI?s Practice Guide in Business Analysis</li><li>Business analysis core concepts</li><li>Discussion: Project challenges</li></ul><h4>Understanding Requirements</h4><ul><li>Common problems with requirements</li><li>Understand the problem first</li><li>Define the business need</li><li>Situation statements and moving to requirements</li><li>Understanding requirement types</li><li>Business requirements</li><li>Stakeholder/User Requirements</li><li>Solution Requirements</li><li>Functional Requirements</li><li>Non-Functional Requirements</li><li>Assumptions and Constraints</li><li>Discussions: Requirement problems, business needs, and identifying non-functional requirements</li></ul><h4>Discovering Stakeholders</h4><ul><li>Definition of a stakeholder</li><li>Stakeholder types</li><li>Identifying stakeholders</li><li>Performing stakeholder analysis</li><li>Stakeholders and requirements</li><li>Tips for identifying stakeholders</li><li>Grouping stakeholders</li><li>Creating a RACI model</li><li>Tips for analyzing stakeholders</li><li>Documenting results of stakeholder analysis</li><li>Workshop: Discovering stakeholders</li></ul><h4>Preparing for Requirements Elicitation</h4><ul><li>Planning for elicitation</li><li>Benefits of elicitation planning</li><li>What do you plan? </li><li>The elicitation plan</li><li>Setting objectives for elicitation</li><li>Determining the scope for elicitation</li><li>Establishing pre-work </li><li>Determining the outputs for the session</li><li>The iterative nature of elicitation</li><li>Elicitation roles</li><li>Elicitation planning techniques</li><li>Discussions: Who to involve in elicitation, planning impacts, and unplanned elicitation</li><li>Workshop: Planning for elicitation</li></ul><h4>Conduct Requirements Elicitation</h4><ul><li>Elicitation skillset</li><li>Types of elicitation techniques</li><li>Using active listening in elicitation</li><li>Techniques for performing elicitation</li><li>Benchmarking/Market Analysis</li><li>Brainstorming</li><li>Business Rules Analysis</li><li>Collaborative Games</li><li>Concept Modeling</li><li>Data Mining</li><li>Data Modeling</li><li>Document Analysis</li><li>Focus Groups</li><li>Interface Analysis</li><li>Interviews</li><li>Observation</li><li>Process Modeling</li><li>Prototyping</li><li>Survey or Questionnaire</li><li>Workshops</li></ul><h4>Write Effective Requirements</h4><ul><li>Elicitation and Analysis</li><li>Requirements related issues</li><li>Implications of bad requirements</li><li>Elicitation and documentation</li><li>Writing skillset</li><li>Documenting requirements</li><li>Modeling requirements</li><li>Defining the project life cycle</li><li>Impact of project life cycle on documentation</li><li>Requirements specifications</li><li>Characteristics of good requirements</li><li>Guidelines for writing textual requirements</li><li>Structuring a requirement</li><li>Writing pitfalls</li><li>Traceability</li><li>Requirements attributes</li><li>Risks associated to requirements</li><li>Discussions: Project Life Cycle and Correcting Poorly Written Requirements</li><li>Workshops: Documenting Requirements and Identify Characteristics of Good Requirements</li></ul><h4>Confirm and Communicate Elicitation Requirements</h4><ul><li>Business analysis communication</li><li>Requirements communication</li><li>Communication skills</li><li>The 7 Cs</li><li>Timing of communication</li><li>Planning communication</li><li>Importance of Collaboration</li><li>Planning collaboration</li><li>Documenting communication/collaboration needs</li><li>Confirming elicitation results</li><li>Verify requirements</li><li>Characteristics of good requirements (revisited)</li><li>Requirements checklist</li><li>Requirements validation</li><li>Signing off on requirements</li><li>Discussions: Responsibility for Communication, Eliciting Communication Needs, Validation</li><li>Signoff</li><li>Workshops: Communicating Requirements and Obtaining Signoff</li></ul><h4>Evaluate the Solution</h4><ul><li>Business analyst role in solution evaluation</li><li>Why solutions under perform</li><li>What we are looking for in solution evaluation</li><li>When does solution evaluation occur</li><li>Performing solution evaluation</li><li>Planning solution evaluation</li><li>Metrics that might exist</li><li>Evaluating long term performance</li><li>Qualitative vs. quantitative measures</li><li>Tools &amp; techniques used in solution evaluation</li><li>Comparing expected to actuals</li><li>When solution evaluation discovers a variance</li><li>Tools/techniques for analyzing variances</li><li>Proposing a recommendation</li><li>Communicating results of solution evaluation</li><li>Discussion: Addressing Variance</li></ul><h4>Wrap up and Next Steps</h4><ul><li>Useful books and links on writing effective requirements</li><li>BABOKÂ© Guide</li><li>Business Analysis for Practitioners: A Practice Guide</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans BA04 - Eliciting and Writing Effective Requirements training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the BA04 - Eliciting and Writing Effective Requirements course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Business Analyst

Agile Business Analyst

Business Analysis

Needs Analysis

BA04 - Eliciting and Writing Effective Requirements

Harpenden

<p>We need to talk openly about how we are performing and we sometimes need to have an 'honest' conversation with our manager. We all know this, but it can be difficult.</p><p>This short, focused workshop will give you the confidence and skills to have a conversation with your manager (or anyone else for that matter) about your performance and how you can add value. It will focus on how to get yourself heard and build better working relationships with those key to your success.</p>The programme will help you:<ul><li>Overcome the barriers to effective performance conversations</li><li>Receive feedback without taking it personally</li><li>Improve working relationships with your manager</li><li>Agree realistic expectations and targets (and get 'buy-in' for them)</li><li>Improve your communication style</li><li>Plan and prepare for honest conversations in the workplace</li></ul><section>
                    <h3>1 What is an honest conversation?</h3><ul><li>Why don't we have them more often?</li><li>What stops us?</li><li>The cost of not having them</li></ul> <h3>2 Asking for feedback</h3> <h3>3 Preparing for challenge</h3> <h3>4 The expectations conversation</h3> <h3>5 Your communication styles</h3> <h3>6 Planning and preparing for an honest conversation</h3> 


                </section>

The In House Training Company

Performance Management

Coaching Skills

Meeting Skills

People Management

Workplace Communication

Presentation Skills

Performance management conversations for staff (In-House)

<p>Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level.</p><p>We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results.</p>The programme will help you:<ul><li>Overcome the barriers to effective performance conversations</li><li>Handle feedback conversations effectively</li><li>Improve working relationships with your staff</li><li>Set realistic expectations and targets (and get 'buy-in' for them)</li><li>Improve your communication style</li><li>Plan and prepare for honest conversations in the workplace</li></ul><section>
                    <h3>1 What is an honest conversation?</h3><ul><li>Why don't we have them more often?</li><li>What stops us?</li><li>The cost of not having them</li></ul> <h3>2 The feedback conversation</h3><ul><li>Dealing with the impact of feedback conversations</li></ul> <h3>3 Preparing for conflict</h3> <h3>4 Effective working relationships</h3> <h3>5 The expectations conversation</h3> <h3>6 The targets conversation</h3> <h3>7 Your communication styles</h3> <h3>8 Planning and preparing for an honest conversation</h3> <h3>9 Giving and receiving feedback skills</h3> 


                </section>

Lean Management

Performance management conversations for managers (In-House)

<p>In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales.</p><p>One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer.</p><p>By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer.</p>By the end of this course, participants will be able to:<ul><li>Understand the power of a positive customer experience in developing sales opportunities</li><li>Recognise and develop a sales opportunity when it arises</li><li>Engage with customers and develop rapport and trust</li><li>Use verbal and non-verbal communication skills and pick up on signals</li><li>Ask powerful questions - and listen to the answers</li><li>Create 'magic moments' for the customer</li><li>Turn a complaint into an opportunity</li><li>Know when to ask for referrals and testimonials</li><li>Pass on leads to the relevant people</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives</li><li>Beliefs about sales</li></ul> <h3>2 Building rapport</h3><ul><li>First impressions</li><li>Short cuts to rapport</li><li>Finding common interests</li></ul> <h3>3 Selling or serving?</h3><ul><li>Managing emotions and behaviour - Transactional Analysis</li><li>Moments of truth - creating 'magic moments'</li><li>Speed sells - the follow-up</li></ul> <h3>4 Meetings</h3><ul><li>Planning a successful meeting</li><li>Pre-meeting connection and assistance</li><li>Sales meeting failure reasons</li><li>Right v wrong mindset</li></ul> <h3>5 Communication - verbal and non-verbal</h3><ul><li>The 3 Vs - Visual, Verbal, Vocal</li><li>Picking up on signals</li><li>7 power questions</li><li>Questioning techniques</li><li>LISTEN - 3 types of listening skills</li></ul> <h3>6 Influencing</h3><ul><li>6 levels of influence</li><li>Framing to change perspectives</li><li>Turning complaints into opportunities</li></ul> <h3>7 Referrals</h3><ul><li>The power of referrals</li><li>How and when to ask for a referral</li><li>5 steps from rapport to referral</li></ul> <h3>8 Presentation and pitching (optional session)</h3><ul><li>Basic presentation structure and delivery</li><li>Creating powerful impressions</li><li>Creating a 60-second pitch</li><li>The elevator 10-second pitch - answering 'What do you do?'</li><li>Sales presentations</li><li>Emotion <em>v</em> Intellect - how to engage</li><li>Using visuals</li></ul> 


                </section>

Online Course Marketing

Professional Selling Skills (PSS)

Business Communication Skills

Sales Management

Sales awareness for IT professionals (In-House)

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>This course is intended for both novice and experienced SharePoint users who wish to make full use of SharePoint Online.</p>Overview<p>#NAME?</p><p>This course delivers the complete site owner story from start to finish in an engaging and practical way to ensure you have the confidence to plan and create new sites or manage your existing sites in SharePoint Online. Your goal is to learn how to make SharePoint online relevant to your team by using a sites functionality to help you share information and collaborate with your colleagues. During the class, you will also learn best practices and ?what not to do? as you watch live, interactive demonstrations and put theory into practice with hands on exercises in SharePoint Online.</p></div><div id="course-pills-2"><h3>1 - An Introduction to SharePoint Online</h3> <ul> <li>Introducing Office 365 and SharePoint</li> <li>Getting started with Office 365</li> <li>The cloud revolution</li> <li>Login to Office 365</li> <li>What is Office 365</li> <li>Using the app launcher</li> <li>What is SharePoint</li> <li>Office 365 settings</li> <li>Introducing Office 365 Groups</li> <li>Delve</li> <li>Ownership and Access</li> <li>OneDrive</li> </ul> <h3>2 - Creating Sites</h3> <ul> <li>Planning your sites</li> <li>Create new subsites</li> <li>The Office 365 tenant</li> <li>Site templates</li> <li>Web addresses</li> <li>Apply a them</li> <li>Site collections</li> <li>Building your navigation</li> <li>Create a new site</li> <li>Delete subsites</li> <li>Team site navigation</li> <li>User interface: classic vs modern</li> <li>Site contents: classic vs modern</li> <li>Where does classic come from?</li> </ul> <h3>3 - Creating and Managing Web Pages</h3> <ul> <li>The types of pages found in SharePoint</li> <li>Classic SharePoint pages</li> <li>Modern SharePoint pages</li> <li>How to use classic team site pages</li> <li>Create news and site pages</li> <li>Review features of publishing sites</li> <li>Web parts</li> <li>Save, publish, share and delete pages</li> <li>Communication sites</li> </ul> <h3>4 - Working with Apps</h3> <ul> <li>An introduction to apps</li> <li>Co-authoring</li> <li>Marketplace apps</li> <li>Check In ? Out</li> <li>Adding apps to a site</li> <li>Edit and view file properties</li> <li>Create and manage columns</li> <li>Quick edit view</li> <li>Public and personal views</li> <li>File commands</li> <li>Managing app settings</li> <li>Copy link and Share</li> <li>Content approval</li> <li>Folders</li> <li>Major and minor versioning</li> <li>The recycle bin</li> <li>Document sets</li> <li>Alerts</li> <li>Working with files in a library</li> <li>OneDrive sync</li> <li>Create, Upload and edit files</li> <li>Working with classic lists</li> </ul> <h3>5 - Building processes with Flow and PowerApps</h3> <ul> <li>What are business processes?</li> <li>Design and publish a Flow</li> <li>Classic tools for designing processes</li> <li>Getting started with PowerApps in SharePoint</li> <li>Design and test a classic workflow</li> <li>Enhance data capture with PowerApps</li> <li>Getting started with Flow in SharePoint</li> <li>Test a Flow and PowerApps enriched list</li> </ul> <h3>6 - Customizing Security</h3> <ul> <li>Office 365 Group access</li> <li>Share a file</li> <li>Updating Office 365 Group Security</li> <li>Remove a user</li> <li>Managing access to SharePoint</li> <li>Customizing SharePoint security</li> <li>New sites private vs public</li> <li>Create permission levels and groups</li> <li>Setup access requests</li> <li>Security inheritance</li> <li>Share a site</li> <li>Security best practices</li> </ul> <h3>7 - Working with Search</h3> <ul> <li>Delve</li> <li>Search tips</li> <li>An introduction to SharePoint search</li> <li>Accessing classic search</li> <li>Search in folders, libraries and sites</li> <li>Promoted results</li> <li>Search results</li> </ul> <h3>8 - Enterprise Content Management</h3> <ul> <li>Managed metadata service</li> <li>Information management policies</li> <li>An introduction to content types</li> <li>The records center</li> <li>Create and manage content type</li> <li>In-place records management</li> <li>Deploy content types</li> <li>The content organizer</li> <li>Using content types in apps</li> <li>Durable links</li> <li>The content type hub</li> </ul></div>

Online Course Creation

Microsoft Power Apps

Microsoft Sharepoint

Power Apps

Microsoft Power Platform

SharePoint

55215 SharePoint Online Power User

General Admission

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The colour energies are the essential building blocks of team and personal effectiveness, they develop the vital self awareness that makes flexibility possible.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Being flexible is the key to building effective and productive relationships.&nbsp; Adapting your style to connect with the style of your customer will lead to greater rapport.&nbsp; With rapport you can begin to influence your customer.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This virtual workshop has been designed for any group of people who want to learn how to build rapport quickly with lots of customers and other key stakeholders.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Building Influence &amp; Selling Skills Workshop is an interactive, informative and fun way to begin this journey. We focus on behaviours rather than personality and provide a common language that helps individuals identify how to flex their style and create stronger connections.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How will your team benefit from this workshop? They will:</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Understand individual strengths and potential development needs in this area</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Explore effective sales and influencing techniques for different audiences</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Optimise communication with stakeholders</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Consider how body language as well as written and verbal communication styles can influence this area</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Understand different clients&#39; drivers and blockers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Learn ways to practically apply these concepts to current situations and clients</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We have worked with thousands of teams and individuals, which statement best describes your team:</p><ul style="list-style-type: disc; box-sizing: border-box;" fr-original-style="list-style-type: disc;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Inexperienced</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Want to develop pitching &amp; presenting skills</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Not hitting targets</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Looking to improve results</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Would benefit from sales skills development</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Influencing others regularly</li></ul><p id="isPasted" style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;">Take advantage of our add-on offers at the checkout and enhance your experience on this workshop.&nbsp; Buy a set of <a href="https://colour-energies.com/colour-energies-building-blocks/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Colour Energies Building Blocks</a> and/or a <a href="https://colour-energies.com/colour-energies-card-game/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Colour Energies Card Game</a> and see how easily you can embed the colour energies in your team.</p><p id="isPasted" style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Act Now! Contact us to bring the world of the colour energies to your team and experience the benefit of a common language that will drive your performance to a higher level.</strong></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://colour-energies.com/" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">Get in touch</a></p>

colour-energies.com

Disc

Team Building

Business Leadership

Relationship Building

Insights

Influence Skills

Insights Discovery

The four colour energies will transform your teams ability to influence customers and tailor their approach to different customers preferences.  By building deep rapport and creating trust your customers will strengthen their bond with your organisation.  Watch as your sales and profits exceed your expectations.

The 4 Colour Energies - Building Influence & Selling Skills

Early Bird Offer

Buy a place and get a second place for 50% discount

Buy One place get a second half price

<p data-key="34" id="isPasted" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our STGO Awareness Training</strong></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo.&nbsp;</span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STGO Regulations and Compliance:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">In-depth exploration of STGO regulations and legal requirements.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Understanding the specific permits and approvals needed for special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Compliance with weight limits, dimensions, and route restrictions.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Escort Vehicles and Their Role:</strong></span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Overview of the purpose and responsibilities of escort vehicles in special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Detailed examination of escort vehicle equipment and communication systems.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Techniques for effective coordination between the main transport vehicle and escort vehicles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Safe Loading Practices:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Importance of proper vehicle loading for overall safety and compliance.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Load distribution and securing methods to prevent accidents and damage.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Hands-on demonstrations and simulations for safe loading procedures.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route Planning and Risk Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Risk assessment and mitigation strategies to ensure safe transportation.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Emergency Response and Incident Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Training on emergency procedures in case of accidents or unforeseen events.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Development of incident response plans to handle emergencies effectively.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">&nbsp;</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification and Assessment:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Participants will undergo assessments to evaluate their understanding of the course material.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.<span data-key="37" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course delivered Online</span></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course cost includes VAT and CPC upload fee.&nbsp;</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></p>

Our STGO Awareness Training
STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo. 
STGO Regulations and Compliance:
In-depth exploration of STGO regulations and legal requirements.
Understanding the specific permits and approvals needed for special transport.
Compliance with weight limits, dimensions, and route restrictions.
► Escort Vehicles and Their Role:
Overview of the purpose and responsibilities of escort vehicles in special transport.
Detailed examination of escort vehicle equipment and communication systems.
Techniques for effective coordination between the main transport vehicle and escort vehicles.
► Safe Loading Practices:
Importance of proper vehicle loading for overall safety and compliance.
Load distribution and securing methods to prevent accidents and damage.
Hands-on demonstrations and simulations for safe loading procedures.
► Route Planning and Risk Management:
Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.
Risk assessment and mitigation strategies to ensure safe transportation.
► Emergency Response and Incident Management:
Training on emergency procedures in case of accidents or unforeseen events.
Development of incident response plans to handle emergencies effectively.
Certification and Assessment:
Participants will undergo assessments to evaluate their understanding of the course material.
Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.
Course delivered Online
All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.

Course cost includes VAT and CPC upload fee. 


Total Compliance 

Driving & Vehicles

Compliance & Safety

STGO Awareness/ Escort vehicles & Safe Loading of Vehicles - Online

Reading

Nottingham

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p><p>For the better part of every day, we are communicating to and with others. Whether it?s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.</p></div><div id="course-pills-2"><h3>1 - Getting Started</h3> <ul> <li>Icebreaker</li> <li>Housekeeping Items</li> <li>The Parking Lot</li> <li>Workshop Objectives</li> </ul> <h3>2 - The Big Picture</h3> <ul> <li>What is Communication?</li> <li>How Do We Communicate?</li> <li>Other Factors in Communication</li> </ul> <h3>3 - Understanding Communication Barriers</h3> <ul> <li>An Overview of Common Barriers</li> <li>Language Barriers</li> <li>Cultural Barriers</li> <li>Differences in Time and Place</li> </ul> <h3>4 - Paraverbal Communication Skills</h3> <ul> <li>The Power of Pitch</li> <li>The Truth about Tone</li> <li>The Strength of Speed</li> </ul> <h3>5 - Non-Verbal Communication</h3> <ul> <li>Understanding the Mehrabian Study</li> <li>All About Body Language</li> <li>Interpreting Gestures</li> </ul> <h3>6 - Speaking Like a STAR</h3> <ul> <li>S = Situation</li> <li>T = Task</li> <li>A = Action</li> <li>R = Result</li> <li>Summary</li> </ul> <h3>7 - Listening Skills</h3> <ul> <li>Seven Ways to Listen Better Today</li> <li>Understanding Active Listening</li> <li>Sending Good Signals to Others</li> </ul> <h3>8 - Asking Good Questions</h3> <ul> <li>Open Questions</li> <li>Closed Questions</li> <li>Probing Questions</li> </ul> <h3>9 - Appreciative Inquiry</h3> <ul> <li>The Purpose of AI</li> <li>The Four Stages</li> <li>Examples and Case Studies</li> </ul> <h3>10 - Mastering the Art of Conversation</h3> <ul> <li>Level One: Discussing General Topics</li> <li>Level Two: Sharing Ideas and Perspectives</li> <li>Level Three: Sharing Personal Experiences</li> <li>Our Top Networking Tips</li> </ul> <h3>11 - Advanced Communication Skills</h3> <ul> <li>Understanding Precipitating Factors</li> <li>Establishing Common Ground</li> <li>Using ?I? Messages</li> </ul> <h3>12 - Wrapping Up</h3> <ul> <li>Words from the Wise</li> <li>Review of Parking Lot</li> <li>Lessons Learned</li> <li>Completion of Action Plans and Evaluations</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Communication Strategies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Communication Strategies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Trainers Course

Communication Skills

Communication Strategies

Are you tired of frustrating conversations where you can't get your point across properly to people? Do you revert to sending an email rather than picking up the phone? Does the thought of talking to a room full of people fill you with fear? Are you still feeling ‘on the spot’ and overwhelmed by the increasingly complex virtual environment you’re working and communicating in?
The good news is you're not on your own!
This is common amongst many professionals where communication is critical to success.
How would it feel to join or walk into a meeting with the confidence of knowing you can engage everyone immediately? What if you could identify simple ways to adapt your style to communicate more effectively with different people's behaviours? What if this meant better relationships, more collaboration, happier customers and better business?
All you need to know to transform your communication skills can be gained at this engaging and interactive workshop event.

The Hub Events

Attending this programme will give you the knowledge and skills to transform your communication skills immediately, having learnt:

The pros and cons of different communication channels and when best to use them
The power of communicating through words, sound and body language
Why people behave and communicate differently and how to recognise and adapt to their style
What someone's natural behavioural style means when it comes to making decisions
How to increase sales through better and more personalised communication
How to engage better with audiences of all sizes when presenting

How to Communicate with Impact 

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					<div><p><span>Communication is key, especially when working in a team or collaborative environment.</span></p><p><span>The</span><b> Courageous Communication Strategies Course</b><span> explores the key to successful collaboration and team discussions, ideal for line managers and project leaders. You will learn the secret to effective collaboration in groups, how to facilitate team discussion, and foster more engaging interactions, to develop high-quality working relationships.</span></p><p><span>This course will also develop your communication and leadership skills, exploring effective techniques and strategies for leading by example and offering solutions for hard to discuss problems. On completion, you will be able to create a positive collaborative environment in the workplace, and enable productive and engaging team discussions to achieve shared organisational goals.</span></p></div>
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					<div><p>This best selling <strong>Courageous Communication Strategies Course </strong>has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth <strong>Courageous Communication Strategies Course </strong>is suitable for anyone who wants to build their professional skill set and improve their expert knowledge.</p><p>The <strong>Courageous Communication Strategies Course </strong>is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The <strong>Courageous Communication Strategies Course </strong>is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn.</p><p>After successfully completing the<strong> Courageous Communication Strategies Course</strong>, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the <strong>Courageous Communication Strategies Course </strong>will help you stand out from the crowd. You can also validate your certification on our website.</p><p>We know that you are busy and that time is precious, so we have designed the <strong>Courageous Communication Strategies Course </strong>to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. </p><p>Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.</p></div>
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Course Cloud

Courageous Communication Strategies Course

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	<blockquote><p>Are you still not confident with your communication skills? Do you feel that you still lack the proper communication skills? Do you want to learn more about cooking? Worry no more! This course is designed these needs!</p></blockquote>
<h3><b>Description: </b></h3>
<p><span>Welcome to the Communication Strategies workshop. For the majority of consistently, we are imparting to and with others. Regardless of whether it's the discourse you convey in the meeting room, the level of consideration you give your companion when they are conversing with you, or the look that you provide for the feline, everything implies something. This workshop will enable members to comprehend the diverse techniques for communication and how to benefit as much as possible from each of them. </span></p>
<p><span>Most of the in life is open; nonetheless, communication is significantly more complex than it appears. We should take a looker at the absolute most regular boundaries and how to decrease their effect on communication.<br />
</span></p>
<h3><b>Who is the course for?</b></h3>
<ul>
<li><span>Professionals who work in the communications industry or part of the communications department. Furthermore, it will help the top executive execute and command their subordinates to function well. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions.</span></li>
<li><span>People who are interested in learning more about communication.</span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><strong>Assessment:</strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><b>Career Path:</b></h3>
<p><span>This Communication Strategies Course is a useful qualification to possess, and would be beneficial for the following careers:</span></p>
<ul>
<li><span>Account Manager</span></li>
<li><span>Business Development</span></li>
<li><span>Communication Department Head</span></li>
<li><span>Executive Producers</span></li>
<li><span>Facilitators</span></li>
<li><span>Group Account Director</span></li>
<li><span>Leaders</span></li>
<li><span>Marketing Manager</span></li>
<li><span>Public Relations Officer</span></li>
<li><span>Social Media Specialist</span></li>
<li><span>Strategist.</span></li>
</ul>
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					<td>Module One - Getting Started</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td>Module Two - The Big Picture</td>
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					<td>Module Five - Non-Verbal Communication</td>
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					<td>Module Six - Speaking Like a STAR</td>
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					<td>Module Eight - Asking Good Questions</td>
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					<td>Module Nine - Appreciative Inquiry</td>
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					<td>Module Ten - Mastering the Art of Conversation</td>
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					<td>Module Eleven - Advanced Communication Skills</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Twelve - Wrapping Up</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td>Order Your Certificates and Transcripts</td>
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					<td><span><i></i> 00:00:00</span></td>
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John Academy

Professional Skills Course (PSC)

Business Communication

Are you a parent or carer who wants to better understand autism and how it affects your child? 🌟
Join us for a one-hour Introduction to Autism designed specifically for parents and carers, where we’ll dive into the essentials of autism, providing you with the knowledge and tools you need to support your child’s unique journey.💛
What You’ll Learn:
In this engaging and informative session, you will:
Gain a Clear Understanding of Autism 🌱
Learn what autism is, including key characteristics and how it presents in different individuals. We’ll explore the autism spectrum, helping you understand the diverse ways it can present and why no two autistic individuals are exactly alike.
Discover How Autism Affects Your Child 🧠
Understand how autism impacts communication, sensory processing, social interactions, and behaviour. We’ll discuss common challenges and strengths, equipping you with insights to better navigate everyday situations.
Explore Practical Strategies for Support 🛠️
Get practical tips on how to create a supportive environment at home and in social settings. We’ll cover techniques to enhance communication, manage sensory sensitivities, and promote positive interactions, ensuring your child feels understood and valued.
Build Connection with Your Child 💞
Learn how to connect with your child on a deeper level by understanding their world. We’ll discuss the importance of empathy, patience, and adaptability in fostering a loving and supportive relationship.
Who Should Attend:
Parents and carers of newly diagnosed children
Family members looking to understand autism better
Anyone who cares for or works with an autistic child
Why This Webinar is for You:
Autism is a complex and diverse condition, and navigating it as a parent or carer can be overwhelming. This one-hour session is designed to give you a solid foundation of understanding, practical tools, and the confidence to support your child’s development in a way that celebrates their unique strengths. 🌟
Join us and empower yourself with the knowledge you need to make a positive impact on your child’s life. Whether you’re just starting your journey or looking to deepen your understanding, this webinar is the perfect first step.

AUsomeMums

Understanding Autism: Insights for Parent Carers

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			<h4>Overview</h4>		</div>
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							<p><span>By enroling in Courageous Communication Strategies for Lead, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Courageous Communication Strategies for Lead course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Courageous Communication Strategies for Lead course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Courageous Communication Strategies for Lead Program.</span></p><p><span>So enrol in our Courageous Communication Strategies for Lead course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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			<h4>Description</h4>		</div>
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							<p><span>Enroling in this Courageous Communication Strategies for Lead course can improve your Courageous Communication Strategies for Lead perspective, regardless of your skill levels in the Courageous Communication Strategies for Lead topics you want to master. If you're already a Courageous Communication Strategies for Lead expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Courageous Communication Strategies for Lead insights that will help you make the most of your time. This Courageous Communication Strategies for Lead course will act as a guide for you if you've ever wished to excel at Courageous Communication Strategies for Lead.</span></p>						</div>
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			<h4>Why Choose Us?</h4>		</div>
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										<span>This course is accredited by the CPD Quality Standards.</span>
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										<span>Lifetime access to the whole collection of the learning materials.</span>
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										<span>Online test with immediate results.</span>
									</li>
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										<span>Enroling in the course has no additional cost.</span>
									</li>
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										<span>You can study and complete the course at your own pace.</span>
									</li>
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										<span>Study for the course using any internet-connected device, such as a computer, tablet, or mobile device.</span>
									</li>
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			<h4>Certificate of Achievement</h4>		</div>
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							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
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			<h4>Who Is This Course For?</h4>		</div>
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							<p><span>This Courageous Communication Strategies for Lead course is a great place to start if you're looking to start a new career in Courageous Communication Strategies for Lead field. This training is for anyone interested in gaining in-demand Courageous Communication Strategies for Lead proficiency to help launch a career or their business aptitude. </span></p>						</div>
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			<h4>Requirements</h4>		</div>
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							<p><span>The Courageous Communication Strategies for Lead course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Courageous Communication Strategies for Lead, without any fuss.</span></p>						</div>
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			<h4>Career Path</h4>		</div>
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							<p><span>This Courageous Communication Strategies for Lead training will assist you develop your Courageous Communication Strategies for Lead ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Courageous Communication Strategies for Lead professional story and personalise your path to a new career. Furthermore, developing this Courageous Communication Strategies for Lead skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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			<h4>Order Your Certificate</h4>		</div>
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							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
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				<h3>
	<span>Course Curriculum</span>
</h3>

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					<td colspan="4">Courageous Communication Strategies for Lead</td>
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					<td><i></i></td>
					<td>Module 1: Overview &amp; Welcome</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td>Module 2: Getting the Most out of This Class</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td>Module 3: Moving from Control to Collaboration</td>
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					<td><span><i></i> 00:04:00</span></td>
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								<tr>
					<td><i></i></td>
					<td>Module 4: The 80|20 Ratio of Facilitating Team Discussion</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 5: Leadership Roles to Balance Team Discussions</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 6: The Secret to Effective Collaboration in Groups</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 7: Balancing Top-Down &amp; Bottom-Up Communication</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 8: Using One-On-One Meetings for Upward Feedback</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 9: Using Super Simple Surveys to Gather Intel</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10: Using Supervisors' Opinion Reports</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Moving from Secrecy to Transparency</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 12: Using Stories to Communicate Transparently</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 13: Offering Solutions for Hard to Discuss Problems</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 14: How to Apologize &amp; Lead by Example</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 15: Moving from Impersonal to Engaging Interactions</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 16: Creating a Larger In-Group around You</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 17: Forming High-Quality Relationships</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 18: Sparking More Engaging Interactions</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 19: Pulling it All Together</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 20: Closing Message</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Courageous Communication Strategies for Lead</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

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