IDC-CER v11.5-Installing, Deploying and Configuring Cisco Emergency Responder

2 Days

12 CPD hours

Network Video Engineer
Voice/UC/Collaboration/Communications Engineer
Collaboration Tools Engineer
Collaboration Sales/Systems Engineer

Install, Configure, and Implement Cisco Emergency Responder (Cisco ER).
Configure CUCM for CER
Configure Emergency Response Locations (ERLs)
Configure Emergency Location Identification Numbers (ELINs)
Configure PSAP calls and PSAP CallBack
Configure Users and onsite Security Management

This is a 2-day hands-on course, where students will Install, Deploy, and Configure Cisco Emergency Responder (Cisco ER) 12.5. Student will also integrate emergency communication system with Cisco Unified Communications Manager. Students will learn how Cisco ER automatically notifies and routes calls to the local public safety answering point (PSAP) operator. Students will configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.

Cisco Emergency Responder Overview

• PSAP/ Emergency Calling Overview
  National Emergency Number Association
  Legislation and Regulation
  Service Provider ALI
  Automatic Number Identification (ANI)
  Automatic Location Identification (ALI)
  NENA Emergency Response Location
  NENA Guidelines for ERLs
  NENA Emergency Location Identification Number (ELIN)
  E911 Preparation
  Cisco Emergency Call Handler
  Cisco Emergency Responder 11.x Enhancements
  License Management
  Emergency Responder Redundancy
  Clustering CER over the WAN
  Integration with UC Manager
  Intrado Architecture
  CER Wireless Features Overview

Installing Cisco Emergency Responder

• Supported Hardware Platforms
  CER Virtual Server Requirements
  Deploy Cisco CER OVF/OVA
  Installation of CER
  CER CLI Interface
  Reset Application Administrator Password
  Add 2nd CER Server - Subscriber
  Upgrade VMware Tools on Cisco Emergency Responder Server
  CER Backup and Restore
  CER PLM Licensing

Unified Communication Manager CER Configuration

• Cisco Unified Communications Manager Administrator Interfaces
  Cisco Unified Communications Manager Required Services for CER
  CUCM SNMP Settings
  Phone Partition and Calling Search Spaces
  Partitions for 911 Services
  CER CUCM Configuration for CTI Route Points and CTI Ports
  Configure CER Route Patterns for 911 and Security Personal
  Create Translation Patterns for ELINs
  Create Emergency Responder Cisco Unified Communications Manager User
  Location Awareness Overview
  Configure Wireless Endpoint Tracking Feature on UCM 11.5

Cisco Emergency Responder (CER) Configuration

• Emergency Responder Interface
  E.164 Dial Plan Support
  Cisco Emergency Responder Groups
  Setup CER Groups
  CER Telephony Settings for CER
  Cisco CER License Manager
  Cisco CER Email Settings
  Cisco CER - Add Subscriber
  Onsite Security Alerts for Security Personnel
  Pager Alert Configuration
  Configure Emergency Response Location (ERL)
  Configure Emergency Location Identification Number (ELIN)
  ERL Migration Tool
  Configure SNMP
  Configure Phone Tracking
  Configure LAN Switch Tracking
  Configuring IP Subnet-based ERLs
  Configuring Manual Phone Tracking
  Emergency Responder User Management
  Manage Onsite Alerts, ERLs, and ALI Data
  User and Security Logins
  CER - Web Alerts
  CER - ERL Audit Trail
  Export PS-ALI Records
  ERL Debug Tool