Name: ITIL 4 Foundation
Price: 1995 GBP
Availability: InStock

<h2>PRINCE2® Practitioner: Virtual In-House Training</h2>
<p>Projects fail for a variety of reasons including poor planning, lack of defined quality criteria, poor understanding of the business drivers, inadequate control, and lack of senior management involvement  in other words, lack of a structured best practice approach to project delivery.</p>
<p>PRINCE2® (6th Edition is the current version) is a structured, process-based approach for project management providing a methodology which can be easily tailored and scaled to suit all types of projects. It is the de facto standard for project management in the UK Government and is also used extensively in more than 150 countries worldwide with in excess of 20,000 organizations already benefitting from its powerful approach. It can be used easily in combination with PMI®'s PMBOK® Guide to provide a robust project methodology, or to augment an existing PMBOK®-based methodology with additional rigor around areas such as Quality, Organization, and Benefits Realization.</p>
<p>The goals of this course are to take participants to the next level of understanding and application of the PRINCE2® methodology and to prepare them to sit the Practitioner exam. Using APMG provided sample exam papers and additional project case studies, participants will learn how to apply what they learned during the Foundation course and how to approach the OTE Practitioner exam, which is aimed at testing their ability to apply PRINCE2® in an actual project environment simulated via a case study provided as part of the exam.</p><h3>What you will Learn</h3>
<p>You'll learn how to:</p>
<ul>
<li>Tailor and apply the principles, themes, process structure, techniques, and management products of PRINCE2® within a work environment, via carefully selected case studies</li>
<li>Define the PRINCE2® 6th Edition method at the Practitioner level</li>
<li>Prepare for and take the Practitioner exam</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions</li><li>Course structure</li><li>Course goals and objectives</li></ul><h3>Tailoring PRINCE2®</h3><ul><li>Tailoring PRINCE2®</li><li>Adopting PRINCE2®</li><li>Tailoring PRINCE2® to suit different projects</li><li>Adopting PRINCE2® in an organizational environment</li></ul><h3>Controlled Start</h3><ul><li>Recap management products</li><li>Study business case and risk</li><li>Study activities and responsibilities in:</li><li>Starting up a project</li><li>Initiating a project</li></ul><h3>Controlled Progress</h3><ul><li>Study management products and risk</li><li>Study activities and responsibilities in:</li><li>Getting work done</li><li>Monitoring and reporting</li><li>Issues and escalation</li></ul><h3>Controlled Close</h3><ul><li>Study Activities and Responsibilities in Closing a Project</li><li>Activities and roles</li><li>Roles and Responsibilities</li><li>Principles Exercise</li></ul><h3>Product-basedPlanning</h3><ul><li>Producing a product breakdown structure (PBS)</li><li>Producing a product flow diagram (PFD)</li><li>Linking product breakdown structures and product flow diagrams to product descriptions</li></ul>


                </section>

IIL Europe Ltd

PRINCE2 Practitioner: Virtual In-House Training

General Admission

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is our new Diploma course in Business Continuity &amp; Resiliency Management. It includes the BCRP (Business Continuity and Resiliency Professional) exam and designation for free ($ 500 value).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course provides an intensive, hands-on workshop experience covering all major aspects for the development, implementation and ongoing management of an effective Business Continuity Plan for corporations, any size of business, healthcare, NGO and government organizations. It is equivalent to our 5-day in-person &#39;Diploma in BCRP&#39; course.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It utilizes a 21st century skills curriculum to enable you to achieve the knowledge and expertise required to succeed in your personal involvement in Business Continuity Planning and within your work environment. The course integrates &ldquo;Best Principles&rdquo; for Business Continuity Planning with &ldquo;Best Practices&rdquo;, using a case study, real-life scenarios and examples to deepen your understanding.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is accredited by the National Institute for Business Continuity Management (<a data-fr-linked="true" href="https://www.NIBCM.net" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://www.NIBCM.net</a>) and leads to their professional designation of Business Continuity &amp; Resiliency Professional (BCRP), as well as our Diploma in Business Continuity and Resiliency Management.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In addition, the course provides you with real-life tools for Business Continuity Planning. It follows a case study approach, and engages you in solving meaningful problems with your own organization. The course also provides asynchronous interaction with the course instructor for assignments and any questions that may arise.</p>

BCMcourses.com

Diploma in Business Continuity & Resiliency Management

London

<h2>Better Business Cases™ Foundation</h2>
 <p>Better Business Cases™ is based on the Five Case Model - which is the UK government's best practice approach to structuring spending proposals and making effective business decisions. Using this best practice approach will allow organizations to reduce unnecessary spending and improve the decision-making process which gives you a greater chance of securing necessary funding and support for initiatives.</p>
 <p>The goal of the foundation course is to enable participants to work effectively with a team to develop a strong business case in their work environment.</p><h3>What You Will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Describe the philosophy and the underlying rationale of the Five Case Model</li>
 <li>Identify different types of business case, their purpose, who is responsible for them</li>
 <li>Recognize when the different types are required in the development of a spending proposal</li>
 <li>Develop the business case in relation to other recognized and recommended best practices for programme and project management</li>
 </ul><section>
                    <h3>Overview of the Five Case Model</h3> <ul> <li>Five key components of a business case and the order in which they are presented</li> <li>Three key stages in the development of a spending proposal</li> <li>Definition of a programme / project and the key differences between programmes and projects</li> <li>Purpose of a Business Justification Case (BJC) and in what circumstances it should be considered</li> <li>Purpose of a Strategic Outline Case (SOC)</li> <li>Purpose of an Outline Business Case (OBC)</li> <li>Purpose of a Full Business Case (FBC)</li> <li>Relationship between policies, strategies, programmes, and projects and their deliverables</li> </ul> <h3>Developing the Strategic Case</h3> <ul> <li>Purpose and core content of a Strategic Case</li> <li>Purpose of SMART robust spending objectives and the key objectives for spend: economy, efficiency, effectiveness, re-procurement, and statutory or regulatory compliance</li> <li>Four main categories of benefits criteria and the parties involved in their development</li> <li>Three key categories of risk</li> <li>Purpose of identifying constraints and dependencies</li> <li>Difference between direct and indirect benefits</li> </ul> <h3>Developing the Economic Case</h3> <ul> <li>Purpose and core content of an Economic Case</li> <li>Purpose of critical success factors and the key critical success factors based upon the Five Case Model</li> <li>Purpose of the long list options and how to generate options and undertake SWOT analysis</li> <li>Minimum of four short-list options, how they are derived, and what they should include (Reference Project / Public Sector Comparator [PSC])</li> <li>Difference between the preferred way forward and the preferred option</li> <li>Purpose, objectives, key participants, and outputs of Workshop Stage 2 - identifying and assessing the options</li> <li>Rules that should be followed for the treatment of costs and benefits</li> <li>Key differences between economic appraisals and financial appraisals</li> <li>Factors considered when selecting the preferred option</li> </ul> <h3>Developing the Commercial Case</h3> <ul> <li>Purpose and core content of a Commercial Case</li> <li>Guiding principles when apportioning risk between the contractual parties</li> <li>Purpose of payment mechanisms</li> <li>Purpose of Step 9 in the development framework: Contracting for the deal</li> </ul> <h3>Developing the Financial Case</h3> <ul> <li>Purpose and core content of a Financial Case</li> <li>The financial statements required for all projects</li> <li>The possible impacts to consider</li> </ul> <h3>Developing the Management Case</h3> <ul> <li>Purpose and core content of a Management Case</li> <li>Purpose of a programme / project management strategy, framework, and plan</li> <li>Purpose of a change management strategy, framework, and plan</li> <li>Purpose of a benefits realization strategy, framework, and register / plan</li> <li>Purpose of a risk management strategy, framework and register / plan</li> <li>Purpose of a post programme / project evaluation strategy, framework, and plan</li> </ul>


                </section>

Better Business Cases Foundation

<h2>Better Business Cases™ Foundation: In-House Training: In-House Training</h2>
 <p>Better Business Cases™ is based on the Five Case Model - which is the UK government's best practice approach to structuring spending proposals and making effective business decisions. Using this best practice approach will allow organizations to reduce unnecessary spending and improve the decision-making process which gives you a greater chance of securing necessary funding and support for initiatives.</p>
 <p>The goal of the foundation course is to enable participants to work effectively with a team to develop a strong business case in their work environment.</p><h3>What You Will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Describe the philosophy and the underlying rationale of the Five Case Model</li>
 <li>Identify different types of business case, their purpose, who is responsible for them</li>
 <li>Recognize when the different types are required in the development of a spending proposal</li>
 <li>Develop the business case in relation to other recognized and recommended best practices for programme and project management</li>
 </ul><section>
                    <h3>Overview of the Five Case Model</h3> <ul> <li>Five key components of a business case and the order in which they are presented</li> <li>Three key stages in the development of a spending proposal</li> <li>Definition of a programme / project and the key differences between programmes and projects</li> <li>Purpose of a Business Justification Case (BJC) and in what circumstances it should be considered</li> <li>Purpose of a Strategic Outline Case (SOC)</li> <li>Purpose of an Outline Business Case (OBC)</li> <li>Purpose of a Full Business Case (FBC)</li> <li>Relationship between policies, strategies, programmes, and projects and their deliverables</li> </ul> <h3>Developing the Strategic Case</h3> <ul> <li>Purpose and core content of a Strategic Case</li> <li>Purpose of SMART robust spending objectives and the key objectives for spend: economy, efficiency, effectiveness, re-procurement, and statutory or regulatory compliance</li> <li>Four main categories of benefits criteria and the parties involved in their development</li> <li>Three key categories of risk</li> <li>Purpose of identifying constraints and dependencies</li> <li>Difference between direct and indirect benefits</li> </ul> <h3>Developing the Economic Case</h3> <ul> <li>Purpose and core content of an Economic Case</li> <li>Purpose of critical success factors and the key critical success factors based upon the Five Case Model</li> <li>Purpose of the long list options and how to generate options and undertake SWOT analysis</li> <li>Minimum of four short-list options, how they are derived, and what they should include (Reference Project / Public Sector Comparator [PSC])</li> <li>Difference between the preferred way forward and the preferred option</li> <li>Purpose, objectives, key participants, and outputs of Workshop Stage 2 - identifying and assessing the options</li> <li>Rules that should be followed for the treatment of costs and benefits</li> <li>Key differences between economic appraisals and financial appraisals</li> <li>Factors considered when selecting the preferred option</li> </ul> <h3>Developing the Commercial Case</h3> <ul> <li>Purpose and core content of a Commercial Case</li> <li>Guiding principles when apportioning risk between the contractual parties</li> <li>Purpose of payment mechanisms</li> <li>Purpose of Step 9 in the development framework: Contracting for the deal</li> </ul> <h3>Developing the Financial Case</h3> <ul> <li>Purpose and core content of a Financial Case</li> <li>The financial statements required for all projects</li> <li>The possible impacts to consider</li> </ul> <h3>Developing the Management Case</h3> <ul> <li>Purpose and core content of a Management Case</li> <li>Purpose of a programme / project management strategy, framework, and plan</li> <li>Purpose of a change management strategy, framework, and plan</li> <li>Purpose of a benefits realization strategy, framework, and register / plan</li> <li>Purpose of a risk management strategy, framework and register / plan</li> <li>Purpose of a post programme / project evaluation strategy, framework, and plan</li> </ul>


                </section>

Better Business Cases Foundation: In-House Training

<h2>Better Business Cases™ Foundation: Virtual In-House Training</h2>
 <p>Better Business Cases™ is based on the Five Case Model - which is the UK government's best practice approach to structuring spending proposals and making effective business decisions. Using this best practice approach will allow organizations to reduce unnecessary spending and improve the decision-making process which gives you a greater chance of securing necessary funding and support for initiatives.</p>
 <p>The goal of the foundation course is to enable participants to work effectively with a team to develop a strong business case in their work environment.</p><h3>What You Will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Describe the philosophy and the underlying rationale of the Five Case Model</li>
 <li>Identify different types of business case, their purpose, who is responsible for them</li>
 <li>Recognize when the different types are required in the development of a spending proposal</li>
 <li>Develop the business case in relation to other recognized and recommended best practices for programme and project management</li>
 </ul><section>
                    <h3>Overview of the Five Case Model</h3> <ul> <li>Five key components of a business case and the order in which they are presented</li> <li>Three key stages in the development of a spending proposal</li> <li>Definition of a programme / project and the key differences between programmes and projects</li> <li>Purpose of a Business Justification Case (BJC) and in what circumstances it should be considered</li> <li>Purpose of a Strategic Outline Case (SOC)</li> <li>Purpose of an Outline Business Case (OBC)</li> <li>Purpose of a Full Business Case (FBC)</li> <li>Relationship between policies, strategies, programmes, and projects and their deliverables</li> </ul> <h3>Developing the Strategic Case</h3> <ul> <li>Purpose and core content of a Strategic Case</li> <li>Purpose of SMART robust spending objectives and the key objectives for spend: economy, efficiency, effectiveness, re-procurement, and statutory or regulatory compliance</li> <li>Four main categories of benefits criteria and the parties involved in their development</li> <li>Three key categories of risk</li> <li>Purpose of identifying constraints and dependencies</li> <li>Difference between direct and indirect benefits</li> </ul> <h3>Developing the Economic Case</h3> <ul> <li>Purpose and core content of an Economic Case</li> <li>Purpose of critical success factors and the key critical success factors based upon the Five Case Model</li> <li>Purpose of the long list options and how to generate options and undertake SWOT analysis</li> <li>Minimum of four short-list options, how they are derived, and what they should include (Reference Project / Public Sector Comparator [PSC])</li> <li>Difference between the preferred way forward and the preferred option</li> <li>Purpose, objectives, key participants, and outputs of Workshop Stage 2 - identifying and assessing the options</li> <li>Rules that should be followed for the treatment of costs and benefits</li> <li>Key differences between economic appraisals and financial appraisals</li> <li>Factors considered when selecting the preferred option</li> </ul> <h3>Developing the Commercial Case</h3> <ul> <li>Purpose and core content of a Commercial Case</li> <li>Guiding principles when apportioning risk between the contractual parties</li> <li>Purpose of payment mechanisms</li> <li>Purpose of Step 9 in the development framework: Contracting for the deal</li> </ul> <h3>Developing the Financial Case</h3> <ul> <li>Purpose and core content of a Financial Case</li> <li>The financial statements required for all projects</li> <li>The possible impacts to consider</li> </ul> <h3>Developing the Management Case</h3> <ul> <li>Purpose and core content of a Management Case</li> <li>Purpose of a programme / project management strategy, framework, and plan</li> <li>Purpose of a change management strategy, framework, and plan</li> <li>Purpose of a benefits realization strategy, framework, and register / plan</li> <li>Purpose of a risk management strategy, framework and register / plan</li> <li>Purpose of a post programme / project evaluation strategy, framework, and plan</li> </ul>


                </section>

Better Business Cases Foundation: Virtual In-House Training

<h2>Introduction to Design Thinking: In-House Training</h2>
 <p>Innovation is the cornerstone of highly successful companies, especially those that continue to be successful over the years and decades. Design thinking practices fuel this continual innovation, as they are the critical links from inspiration to delivery, concept to showroom floor, and start-up to global business. Design thinking is a structured approach to promoting innovation and creative problem-solving. It is not a new approach. It has been around for centuries, as the art, architecture, and inventions of mankind illustrate. By examining the steps to achieving great design and maximum utility of product, design thinking approaches provide a framework in which to develop new solutions to problems and new products to sell.</p>
 <p>This highly interactive course is designed to help participants think like designers to generate innovation, and to help teams to produce more innovation and creativity. Since design thinking is based on doing rather than thinking, we participants are challenged to apply the techniques, in the classroom, to create new ideas and solutions to a case study project.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Explain the underlying principles and value of using Design Thinking for innovation</li>
 <li>Describe the basic concepts of the Stanford Model for Design Thinking</li>
 <li>Evaluate a set of basic Design Thinking techniques for application to your projects</li>
 <li>Apply tools, techniques, and skills aligned with the 5 stages of the Stanford Model</li>
 <li>Drive innovation through Design Thinking at some level in your work environment</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Problems and solutions</li> <li>The Design Thinking difference</li> <li>Design Thinking skills and abilities</li> <li>Design Thinking mindset</li> <li>Design Thinking frameworks</li> </ul> <h3>Stages of Design Thinking</h3> <ul> <li>Problems and solutions</li> <li>The Design Thinking difference</li> <li>Design Thinking skills and abilities</li> <li>Design Thinking mindset</li> <li>Design Thinking frameworks</li> </ul> <h3>General Practices</h3> <ul> <li>Team formation</li> <li>Visualization</li> <li>Improvisation</li> <li>Personalization</li> </ul> <h3>Empathize Practices</h3> <ul> <li>Overview of Empathize techniques</li> <li>Observation</li> <li>Engagement</li> <li>Interviews</li> </ul> <h3>Define Practices</h3> <ul> <li>Overview of Define practices</li> <li>Unpacking techniques</li> <li>Defining the customer techniques</li> <li>Integrating the Define experience</li> </ul> <h3>Ideate Practices</h3> <ul> <li>Overview of Ideate practices</li> <li>Reusable techniques for the Ideate stage</li> <li>New Ideate techniques to explore</li> </ul> <h3>Prototype &amp; Test Practices</h3> <ul> <li>Overview of Prototype practices</li> <li>Examples of prototypes</li> <li>Overview of Testing practices</li> <li>Forms of testing techniques</li> </ul> <h3>Adopt and Adapt Design Thinking</h3> <ul> <li>Overview of Design Thinking implementation</li> <li>Design Thinking implementation challenges</li> <li>Success in implementing Design Thinking</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Workshop summary</li> <li>Next steps: Personal Action Plans</li> </ul>


                </section>

Introduction to Design Thinking: In-House Training

<h2>Introduction to Design Thinking</h2>
 <p>Innovation is the cornerstone of highly successful companies, especially those that continue to be successful over the years and decades. Design thinking practices fuel this continual innovation, as they are the critical links from inspiration to delivery, concept to showroom floor, and start-up to global business. Design thinking is a structured approach to promoting innovation and creative problem-solving. It is not a new approach. It has been around for centuries, as the art, architecture, and inventions of mankind illustrate. By examining the steps to achieving great design and maximum utility of product, design thinking approaches provide a framework in which to develop new solutions to problems and new products to sell.</p>
 <p>This highly interactive course is designed to help participants think like designers to generate innovation, and to help teams to produce more innovation and creativity. Since design thinking is based on doing rather than thinking, we participants are challenged to apply the techniques, in the classroom, to create new ideas and solutions to a case study project.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Explain the underlying principles and value of using Design Thinking for innovation</li>
 <li>Describe the basic concepts of the Stanford Model for Design Thinking</li>
 <li>Evaluate a set of basic Design Thinking techniques for application to your projects</li>
 <li>Apply tools, techniques, and skills aligned with the 5 stages of the Stanford Model</li>
 <li>Drive innovation through Design Thinking at some level in your work environment</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Problems and solutions</li> <li>The Design Thinking difference</li> <li>Design Thinking skills and abilities</li> <li>Design Thinking mindset</li> <li>Design Thinking frameworks</li> </ul> <h3>Stages of Design Thinking</h3> <ul> <li>Problems and solutions</li> <li>The Design Thinking difference</li> <li>Design Thinking skills and abilities</li> <li>Design Thinking mindset</li> <li>Design Thinking frameworks</li> </ul> <h3>General Practices</h3> <ul> <li>Team formation</li> <li>Visualization</li> <li>Improvisation</li> <li>Personalization</li> </ul> <h3>Empathize Practices</h3> <ul> <li>Overview of Empathize techniques</li> <li>Observation</li> <li>Engagement</li> <li>Interviews</li> </ul> <h3>Define Practices</h3> <ul> <li>Overview of Define practices</li> <li>Unpacking techniques</li> <li>Defining the customer techniques</li> <li>Integrating the Define experience</li> </ul> <h3>Ideate Practices</h3> <ul> <li>Overview of Ideate practices</li> <li>Reusable techniques for the Ideate stage</li> <li>New Ideate techniques to explore</li> </ul> <h3>Prototype &amp; Test Practices</h3> <ul> <li>Overview of Prototype practices</li> <li>Examples of prototypes</li> <li>Overview of Testing practices</li> <li>Forms of testing techniques</li> </ul> <h3>Adopt and Adapt Design Thinking</h3> <ul> <li>Overview of Design Thinking implementation</li> <li>Design Thinking implementation challenges</li> <li>Success in implementing Design Thinking</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Workshop summary</li> <li>Next steps: Personal Action Plans</li> </ul>


                </section>

Introduction to Design Thinking

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Level 3 Award in Understanding the Principles and Practices of Assessment (RQF)</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This single unit course is perfect for anyone who wants to gain a basic understanding of assessment practices and their importance. You may be someone who is not currently working as an assessor and wish to study a qualification that will give you a better understanding of the role and help you along your journey to become an assessor. Or you may be looking to enhance your career as an assessor or gain greater insights into the role. We offer this course online so you can study from anywhere in the world.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will have the support of a tutor throughout the course, and upon completion, you will have the option to pursue further qualifications, such as the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We also provide the Level 3 Award in Assessing Competence in the Work Environment, as well as the Level 3 Certificate in Assessing Vocational Achievement.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Study Hours</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You can expect to spend approximately 30 hours studying for this qualification.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Assessment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The qualification is assessed through internally set and marked assessments, which are subject to external quality assurance. You must provide evidence that covers all the assessment methods listed in the units.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Duration</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We recommend completing this course within 12 months. During this time, you will have access to tutor support and your online portal. Our online portal is available 24/7, allowing you to view course content and upload assignments at your convenience. This is a self-paced course, so you can complete the required hours whenever it suits you. Most learners finish this course in 1-3 months.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Type</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is an online course. You will have access to our online portfolio, which includes interactive content, online assessment materials, and unlimited tutor support via email or telephone.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry Requirements</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are no specific entry requirements, but learners should have a minimum of Level 2 in literacy or numeracy, or an equivalent qualification. These qualifications are suitable for learners aged 18 and above.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All-inclusive Price</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our pricing is straightforward &ndash; there are no hidden fees. The fee covers your online portal, tutor support, assessment, and certification.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">WHY CHOOSE SIRIUS?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COMPLETELY ONLINE</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Study from anywhere in the world and at your own pace.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NO PREVIOUS EXPERIENCE REQUIRED</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is ideal for beginners.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OFQUAL REGULATED QUALIFICATIONS</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gain a qualification recognised by employers and educational institutions nationwide.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">INSTANT ENROLLMENT AND IMMEDIATE START</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Why wait? Get a head start with instant enrolment.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">UNIT NO 1</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understanding the principles and practices of assessment.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">HOW IT WORKS</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Complete your course in three simple steps:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;1. Select and pay for your course online. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;2. Speak to your dedicated tutor and submit assignments. Your tutor will provide guidance and feedback on your work.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;3. Complete the units and receive your regulated certificate. Once you have successfully completed the required course components, you will receive your OFQUAL-regulated qualification.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ONE-TIME PURCHASE</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Make a simple one-off payment and start learning.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Completely online</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">No previous experience required</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OFQUAL-regulated qualifications</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Instant enrolment and immediate start</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/sirius-group-training/9b8a87a5-bebf-4c8a-93a8-f80845bf4a00/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Level 3 Award in Understanding the Principles and Practices of Assessment (RQF)
This single unit course is perfect for anyone who wants to gain a basic understanding of assessment practices and their importance. You may be someone who is not currently working as an assessor and wish to study a qualification that will give you a better understanding of the role and help you along your journey to become an assessor. Or you may be looking to enhance your career as an assessor or gain greater insights into the role. We offer this course online so you can study from anywhere in the world.
You will have the support of a tutor throughout the course, and upon completion, you will have the option to pursue further qualifications, such as the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF).
We also provide the Level 3 Award in Assessing Competence in the Work Environment, as well as the Level 3 Certificate in Assessing Vocational Achievement.
Study Hours
You can expect to spend approximately 30 hours studying for this qualification.
Assessment
The qualification is assessed through internally set and marked assessments, which are subject to external quality assurance. You must provide evidence that covers all the assessment methods listed in the units.
Course Duration
We recommend completing this course within 12 months. During this time, you will have access to tutor support and your online portal. Our online portal is available 24/7, allowing you to view course content and upload assignments at your convenience. This is a self-paced course, so you can complete the required hours whenever it suits you. Most learners finish this course in 1-3 months.
Course Type
This is an online course. You will have access to our online portfolio, which includes interactive content, online assessment materials, and unlimited tutor support via email or telephone.
Entry Requirements
There are no specific entry requirements, but learners should have a minimum of Level 2 in literacy or numeracy, or an equivalent qualification. These qualifications are suitable for learners aged 18 and above.
All-inclusive Price
Our pricing is straightforward – there are no hidden fees. The fee covers your online portal, tutor support, assessment, and certification.
WHY CHOOSE SIRIUS?
COMPLETELY ONLINE
Study from anywhere in the world and at your own pace.
NO PREVIOUS EXPERIENCE REQUIRED
This course is ideal for beginners.
OFQUAL REGULATED QUALIFICATIONS
Gain a qualification recognised by employers and educational institutions nationwide.
INSTANT ENROLLMENT AND IMMEDIATE START
Why wait? Get a head start with instant enrolment.
Course Content
UNIT NO 1
Understanding the principles and practices of assessment.
HOW IT WORKS
Complete your course in three simple steps:
 1. Select and pay for your course online. 
 2. Speak to your dedicated tutor and submit assignments. Your tutor will provide guidance and feedback on your work.
 3. Complete the units and receive your regulated certificate. Once you have successfully completed the required course components, you will receive your OFQUAL-regulated qualification.
ONE-TIME PURCHASE
Make a simple one-off payment and start learning.
Completely online
No previous experience required
OFQUAL-regulated qualifications
Instant enrolment and immediate start




Sirius Group Training

NVQ Assessor

Assessor

Assessment Practising Certificate (APC)

Practice Assessor

Health & Social Care

Certificate in Assessing Vocational Achievement (CAVA)

Social Care

Assessor Training

Level 3 Award in Understanding the Principles and Practices of Assessment. This single unit course is perfect for anyone who wants to gain a basic understanding of assessment practices and their importance. You may be looking to enhance your career as an assessor or gain greater insights into the role. We offer this course online so you can study from anywhere in the world.

Level 3 Award in Understanding the Principles and Practices of Assessment (RQF)

<h2>ITIL® 4 Foundation: In-House Training</h2>
 <p>ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. </p>
 <p>The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam.</p>
 <p>In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.</p><h3>What You Will Learn</h3>
 <p>At the end of this program, you will be able to: </p>
 <ul>
 <li>Understand the key concepts of ITIL® service management </li>
 <li>Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management </li>
 <li>Understand the four dimensions of ITIL® service management </li>
 <li>Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect </li>
 <li>Understand the key concepts of continual improvement </li>
 <li>Learn the various ITIL® practices and how they contribute to value chain activities </li>
 </ul><section>
                    <h3>Course Introduction</h3> <ul> <li>Let's Get to Know Each Other</li> <li>Course Overview</li> <li>Course Learning Objectives</li> <li>Course Structure</li> <li>Course Agenda</li> <li>Introduction to IT Service Management in the Modern World</li> <li>Introduction to ITIL® 4</li> <li>Structure and Benefits of ITIL® 4</li> <li>Case Study: Axle Car Hire</li> <li>Case Study: Meet the Key People at Axle</li> <li>Case Study: The CIOs Vision for Axle</li> <li>Exam Details</li> <li>ITIL® 4 Certification Scheme</li> </ul> <h3>Service Management - Key Concepts</h3> <ul> <li>Intent and Context</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>Value and Value Co-Creation</li> <li>Value: Service, Products, and Resources</li> <li>Service Relationships</li> <li>Value: Outcomes, Costs, and Risks</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The Guiding Principles</h3> <ul> <li>Intent and Context</li> <li>Identifying Guiding Principles</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>The Seven Guiding Principles</li> <li>Applying the Guiding Principles</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The Four Dimensions of Service Management</h3> <ul> <li>Intent and Context</li> <li>The Four Dimensions</li> <li>Key Terms Covered in the Module</li> <li>The Four Dimensions and Service Value System</li> <li>Module Learning Objectives</li> <li>Organizations and People</li> <li>Information and Technology</li> <li>Partners and Suppliers</li> <li>Value Streams and Processes</li> <li>External Factors and Pestle Model</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>Service Value System</h3> <ul> <li>Intent and Context</li> <li>Service Value System and Service Value Chain</li> <li>Module Learning Objectives</li> <li>Overview of Service Value System</li> <li>Overview of the Service Value Chain</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>Continual Improvement</h3> <ul> <li>Intent and Context</li> <li>Key Terms Covered in the Module</li> <li>Introduction to Continual Improvement</li> <li>Module Learning Objectives</li> <li>The Continual Improvement Model</li> <li>Relationship between Continual Improvement and Guiding Principles</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The ITIL® Practices</h3> <ul> <li>Intent and Context</li> <li>ITIL® Management Practices</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>The Continual Improvement Practice</li> <li>The Change Control Practice</li> <li>The Incident Management Practice</li> <li>The Problem Management Practice</li> <li>The Service Request Management Practice</li> <li>The Service Desk Practice</li> <li>The Service Level Management Practice</li> <li>Purpose of ITIL® Practices</li> <li>Exercise: Crossword Puzzle</li> </ul>


                </section>

ITIL 4 Foundation: In-House Training

<h2>ITIL® 4 Foundation</h2>
 <p>ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. </p>
 <p>The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam.</p>
 <p>In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.</p><h3>What You Will Learn</h3>
 <p>At the end of this program, you will be able to: </p>
 <ul>
 <li>Understand the key concepts of ITIL® service management </li>
 <li>Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management </li>
 <li>Understand the four dimensions of ITIL® service management </li>
 <li>Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect </li>
 <li>Understand the key concepts of continual improvement </li>
 <li>Learn the various ITIL® practices and how they contribute to value chain activities </li>
 </ul><section>
                    <h3>Course Introduction</h3> <ul> <li>Let's Get to Know Each Other</li> <li>Course Overview</li> <li>Course Learning Objectives</li> <li>Course Structure</li> <li>Course Agenda</li> <li>Introduction to IT Service Management in the Modern World</li> <li>Introduction to ITIL® 4</li> <li>Structure and Benefits of ITIL® 4</li> <li>Case Study: Axle Car Hire</li> <li>Case Study: Meet the Key People at Axle</li> <li>Case Study: The CIOs Vision for Axle</li> <li>Exam Details</li> <li>ITIL® 4 Certification Scheme</li> </ul> <h3>Service Management - Key Concepts</h3> <ul> <li>Intent and Context</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>Value and Value Co-Creation</li> <li>Value: Service, Products, and Resources</li> <li>Service Relationships</li> <li>Value: Outcomes, Costs, and Risks</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The Guiding Principles</h3> <ul> <li>Intent and Context</li> <li>Identifying Guiding Principles</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>The Seven Guiding Principles</li> <li>Applying the Guiding Principles</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The Four Dimensions of Service Management</h3> <ul> <li>Intent and Context</li> <li>The Four Dimensions</li> <li>Key Terms Covered in the Module</li> <li>The Four Dimensions and Service Value System</li> <li>Module Learning Objectives</li> <li>Organizations and People</li> <li>Information and Technology</li> <li>Partners and Suppliers</li> <li>Value Streams and Processes</li> <li>External Factors and Pestle Model</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>Service Value System</h3> <ul> <li>Intent and Context</li> <li>Service Value System and Service Value Chain</li> <li>Module Learning Objectives</li> <li>Overview of Service Value System</li> <li>Overview of the Service Value Chain</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>Continual Improvement</h3> <ul> <li>Intent and Context</li> <li>Key Terms Covered in the Module</li> <li>Introduction to Continual Improvement</li> <li>Module Learning Objectives</li> <li>The Continual Improvement Model</li> <li>Relationship between Continual Improvement and Guiding Principles</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The ITIL® Practices</h3> <ul> <li>Intent and Context</li> <li>ITIL® Management Practices</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>The Continual Improvement Practice</li> <li>The Change Control Practice</li> <li>The Incident Management Practice</li> <li>The Problem Management Practice</li> <li>The Service Request Management Practice</li> <li>The Service Desk Practice</li> <li>The Service Level Management Practice</li> <li>Purpose of ITIL® Practices</li> <li>Exercise: Crossword Puzzle</li> </ul>


                </section>

ITIL 4 Foundation

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The Level 3 Award in Assessing Competence in the Work Environment (RQF) is intended for assessors who assess occupational competence in an individual&rsquo;s work environment. This qualification introduces learners to the principles and practices of assessment and assessing occupational competence in the work environment.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">If you will also assess &nbsp;knowledge and understanding in environments other than the work environment (for example a workshop, classroom or training environment), we recommend that you complete the full CAVA certificate, <a href="https://atctraining.net/courses/level-3-certificate-in-assessing-vocational-achievement" target="_blank" rel="noopener" style="color: rgb(2, 116, 190); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 116, 190);">click here</a>.&nbsp;If you do not have access to assess learners in the workplace, we recommend the Level 3 Award in Assessing Vocational Achievement,&nbsp;<a href="https://atctraining.net/courses/level-3-award-in-assessing-vocationally-related-achievement-rqf" target="_blank" rel="noopener" style="color: rgb(2, 116, 190); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 116, 190);">click here</a>.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners will achieve 9 credits across 2 units:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding the principles and practices of assessment</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assess occupational competence in&nbsp;the work environment</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Duration:</span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Typically, distance learning students complete this course within 3-6 months although students are able to take up to 12 months to complete the qualification.&nbsp;</span><a href="https://atctraining.net/options-to-extend-your-qualification" target="_blank" rel="noopener" style="color: rgb(2, 116, 190); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 116, 190);">Extension options</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;are available if required.</span><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Delivery Methods:</span></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(58, 58, 58);">This qualification is completed by distance learning with full tutor support provided. Your tutor will arrange an introduction call once enrolled.</span><br style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);">We are able to offer classroom or remote delivery for in-house courses.&nbsp;</span><br fr-original-style="" style="box-sizing: border-box;"></span></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessments:</span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">To complete the qualification, trainee assessors must:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Complete a written assignment for unit 1. This is approximately 3,500 words, broken into smaller parts.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assess two different learners, across two different units (or courses) in the work environment.&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Be observed whist carrying out an assessment &nbsp;in the work environment by a qualified assessor.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Take part in a professional discussion and reflect on own performance.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Pre-requisites:</span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners must be aged 19+ years to be enrolled onto this course. You must be in a position to assess learners in the work environment as part of this qualification. Ideally, you will have access to a qualified assessor in the workplace to act as a mentor.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Please note: course materials are provided in English and the practical assessment must be completed in English.</span></p><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Who should do this course?:</span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This course aims to meet the needs of a range of trainee assessors, such as:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Those wishing to assess nationally accredited qualifications, including NVQ&rsquo;s and apprenticeships.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Those already in a teaching job, of which assessment also forms part of the day-to-day role.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Certificate:</span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">A certificate is provided upon successful completion, following internal and external quality assurance.&nbsp;</span></div>

ATC Training Limited

The Level 3 Award in Assessing Competence in the Work Environment (RQF) is intended for assessors who assess occupational competence in an individual’s work environment. This qualification introduces learners to the principles and practices of assessment and assessing occupational competence in the work environment.

If you will also assess  knowledge and understanding in environments other than the work environment (for example a workshop, classroom or training environment), we recommend that you complete the full CAVA certificate, click here. If you do not have access to assess learners in the workplace, we recommend the Level 3 Award in Assessing Vocational Achievement, click here.

Learners will achieve 9 credits across 2 units:

Understanding the principles and practices of assessment
Assess occupational competence in the work environment

Level 3 Award in Assessing Competence in the Work Environment (RQF)

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			<h2>Overview</h2>		</div>
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							<p><span>By enroling in Concierge Work Environment and Etiquettes, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Concierge Work Environment and Etiquettes course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Concierge Work Environment and Etiquettes course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Concierge Work Environment and Etiquettes Program.</span></p><p><span>So enrol in our Concierge Work Environment and Etiquettes course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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			<h2><b>Description</b>
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							<p><span>Enroling in this Concierge Work Environment and Etiquettes course can improve your Concierge Work Environment and Etiquettes perspective, regardless of your skill levels in the Concierge Work Environment and Etiquettes topics you want to master. If you're already a Concierge Work Environment and Etiquettes expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Concierge Work Environment and Etiquettes insights that will help you make the most of your time. This Concierge Work Environment and Etiquettes course will act as a guide for you if you've ever wished to excel at Concierge Work Environment and Etiquettes.</span></p>						</div>
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			<h2>Why Choose Us?</h2>		</div>
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							<ul><li><span>After successfully completing the Concierge Work Environment and Etiquettes Course, you will receive a </span><b>FREE PDF Certificate </b><span>as evidence of your newly acquired abilities.</span></li><li><span>Lifetime access to the whole collection of Concierge Work Environment and Etiquettes learning materials.</span></li><li><span>Online test with immediate results</span></li><li><span>Enroling in the course has no additional cost.</span></li><li><span>You can study and complete the Concierge Work Environment and Etiquettes course at your own pace.</span></li><li><span>Study for the Concierge Work Environment and Etiquettes course using any internet-connected device, such as a computer, tablet, or mobile device.</span></li></ul>						</div>
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			<h2>Who Is This Course For?</h2>		</div>
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							<p><span>This Concierge Work Environment and Etiquettes course is a great place to start if you're looking to start a new career in Concierge Work Environment and Etiquettes field. This training is for anyone interested in gaining in-demand Concierge Work Environment and Etiquettes proficiency to help launch a career or their business aptitude. </span></p>						</div>
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			<h2>Requirements</h2>		</div>
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							<p><span>The Concierge Work Environment and Etiquettes course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Concierge Work Environment and Etiquettes, without any fuss.</span></p>						</div>
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			<h2>Career Path</h2>		</div>
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							<p><span>This Concierge Work Environment and Etiquettes training will assist you develop your Concierge Work Environment and Etiquettes ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Concierge Work Environment and Etiquettes professional story and personalise your path to a new career. Furthermore, developing this Concierge Work Environment and Etiquettes skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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	<span>Course Curriculum</span>
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					<td colspan="4">Module 01: Understanding the Service</td>
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					<td>Understanding the Service</td>
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					<td><span><i></i> 00:12:00</span></td>
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					<td colspan="4">Module 02: Types of Concierge Services</td>
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					<td>Types of Concierge Services</td>
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					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 03: Necessary Skills for Any Concierge</td>
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					<td>Necessary Skills for Any Concierge</td>
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					<td><span><i></i> 00:26:00</span></td>
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					<td colspan="4">Module 04: Principles for a Concierge Service Business</td>
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					<td>Principles for a Concierge Service Business</td>
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					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Module 05: Delivering Customer Service</td>
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					<td>Delivering Customer Service</td>
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					<td><span><i></i> 00:13:00</span></td>
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					<td colspan="4">Module 06: Concierge Work Environment and Etiquettes</td>
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					<td>Concierge Work Environment and Etiquettes</td>
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					<td><span><i></i> 00:18:00</span></td>
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					<td colspan="4">Module 07: Emergency Measures for a Hotel Concierge</td>
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					<td>Emergency Measures for a Hotel Concierge</td>
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					<td><span><i></i> 00:13:00</span></td>
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NextGen Learning

Concierge Work Environment and Etiquettes Course

<p>Looking to build a career in Hospitality? Our Concierge Work Environment and Etiquettes course is the perfect opportunity to learn about delivering exceptional customer service, necessary skills, and emergency measures for hotel concierges. With our course, you'll gain a strong understanding of the principles behind the concierge service business and learn how to create a successful career in this industry.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Gain a thorough understanding of Concierge Services and their types</li><li>Develop the necessary skills to excel in the Hospitality industry as a Concierge</li><li>Learn the principles of running a successful Concierge Service Business</li><li>Understand the importance of delivering exceptional customer service</li><li>Acquire knowledge of Emergency Measures for a Hotel Concierge</li><li>Master the Concierge Work Environment and Etiquette</li></ul><p>In the Hospitality industry, Concierge services play a crucial role in creating an unforgettable guest experience. Our Concierge Work Environment and Etiquettes course is designed to equip you with the necessary knowledge and skills to excel in this industry.</p><p>This theoretical course covers various modules, including understanding the service, types of Concierge services, necessary skills for any Concierge, principles for a Concierge Service Business, delivering customer service, Concierge work environment and etiquette, and emergency measures for a Hotel Concierge.</p><p>By the end of this course, you will gain a thorough understanding of Concierge services, develop the necessary skills to excel in the Hospitality industry as a Concierge, learn the principles of running a successful Concierge Service Business, understand the importance of delivering exceptional customer service, acquire knowledge of emergency measures for a Hotel Concierge, and master the Concierge Work Environment and Etiquettes.</p><p>Join us now and unlock endless possibilities in the Hospitality industry!</p><p><strong>Certification</strong></p><p>Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations.</p><h2>
        
        <div>CPD</div>
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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
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                            <p>This course is perfect for:</p><ul><li>Individuals aspiring to become Concierge</li><li>Hospitality professionals who want to advance in their careers</li><li>Business owners looking to start or improve their Concierge Service Business</li><li>Graduates in Hospitality Management</li><li>Anyone interested in the Hospitality industry</li></ul>
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        <div>Career path</div>
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                            <p>Our course will prepare you for a range of careers, including:</p><ul><li>Concierge - starting salary of £18,000 to £22,000 per annum</li><li>Head Concierge - starting salary of £22,000 to £30,000 per annum</li><li>Concierge Manager - starting salary of £30,000 to £35,000 per annum</li><li>Front Office Manager - starting salary of £22,000 to £35,000 per annum</li><li>Hotel Manager - starting salary of £35,000 to £50,000 per annum</li></ul>
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Hospitality & Catering

Hospitality Management

Hotel Management

Concierge

Hospitality & Tourism

Hotel Receptionist

Concierge Work Environment and Etiquettes

ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><div data-url="https://www.improvingcommunications.com/events/webinar-workplace-professionalism-harassment-learning-program/" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Harassment doesn&rsquo;t have to be of a sexual nature &ndash; it can include offensive remarks about a person&rsquo;s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort.</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Topics:</u></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Harassment Laws: The definition of sexual harassment and quid pro quo.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments).</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Creating a happy work environment free from hostility and discomfort.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Reporting: What to do when employees witness or experience harassment.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Responding: How managers can identify and respond to prohibited conduct.</li></ul>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Attendees will be able to:</u></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify the signs of Harassment and take steps to prevent it,</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur,</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Involve the correct individuals in being made aware of the occurrence, and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Respond appropriately to the situation after it occurs.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop is offered in two versions &ndash; management-only and staff-only.</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Workplace Professionalism</strong> is a 4-hour interactive virtual class.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">It was an extreme pleasure to have you as part of the&nbsp;<em fr-original-style="" style="box-sizing: border-box;">Communication Enhancement Training Program</em>. Your presentation was excellent and well received by the staff.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Courtney C. Crouch, Jr., President</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Selected Funeral and Life Insurance Company</span>

ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM.
Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment.
This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort.
Topics:
Harassment Laws: The definition of sexual harassment and quid pro quo.
Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments).
Creating a happy work environment free from hostility and discomfort.
Reporting: What to do when employees witness or experience harassment.
Responding: How managers can identify and respond to prohibited conduct.
Attendees will be able to:
Identify the signs of Harassment and take steps to prevent it,
Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur,
Involve the correct individuals in being made aware of the occurrence, and
Respond appropriately to the situation after it occurs.
This workshop is offered in two versions – management-only and staff-only.
 
Online Format—Workplace Professionalism is a 4-hour interactive virtual class.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was an extreme pleasure to have you as part of the Communication Enhancement Training Program. Your presentation was excellent and well received by the staff.
Courtney C. Crouch, Jr., PresidentSelected Funeral and Life Insurance Company

WORKPLACE PROFESSIONALISM (HARASSMENT LEARNING PROGRAM)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is designed for all project managers and project team leaders. This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Team Leadership techniques.</p><p>Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager?s human resource expertise, from initial planning through project closure.  Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs.</p></div><div id="course-pills-2"><h3>1 - Project Teams Overview</h3> <ul> <li>Project Human Resource Management</li> <li>Project Human Resources Management Processes</li> <li>Case Study Selection</li> </ul> <h3>2 - Develop Human Resource Plan</h3> <ul> <li>Plan Human Resource Management</li> <li>Roles and Responsibilities</li> <li>Project Organizational Chart</li> <li>Staffing Management Plan</li> <li>Resource Histogram</li> </ul> <h3>3 - Acquire Project Team</h3> <ul> <li>Acquire Project Team Overview</li> <li>Multi-Criteria Decision Analysis</li> <li>Acquire Contract Resources</li> <li>Optimize Virtual Teams</li> <li>Best Practices</li> <li>Social Identity Theory</li> <li>Virtual Teams and Social Identity Theory</li> <li>Team Building Activities for Virtual Teams</li> <li>Cultural Diversity</li> <li>Individualism and Communitarianism</li> <li>Perspectives of Time and Space</li> <li>Fate and Personal Responsibility</li> <li>Face and Saving Face</li> <li>Body Language</li> <li>Create Resource Calendars</li> </ul> <h3>4 - Develop Project Team</h3> <ul> <li>Develop Project Team Overview</li> <li>Ground Rules</li> <li>Form, Storm, Norm, Perform, Adjourn</li> <li>Team Building</li> <li>Team Building ? Personality Profiles</li> <li>Collaborative, Delphi, Majority and Plurality Decision Making</li> <li>Recognition and Rewards</li> <li>Expectancy Theory</li> <li>Maslow?s Hierarchy Of Needs</li> <li>Operant Conditioning</li> <li>Team Performance Assessment</li> </ul> <h3>5 - Manage Project Team</h3> <ul> <li>Manage Project Team Overview</li> <li>Performance Problems</li> <li>Challenging Stakeholders</li> <li>Stress Management</li> <li>Conflict Management and Resolution</li> <li>Views of Conflict</li> <li>Sources of Project Management Conflict</li> <li>Conflict Resolution Survey</li> <li>Conflict Resolution Techniques</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Project Team Leadership training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Project Team Leadership course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Project Leadership

Project Management Professional (PMP)

Project Management

Professional Skills Course (PSC)

Leadership Development

Google Project Management

Project Team Leadership

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					<div><p>For making a positive environment at work good communication is needed to be clear and direct. Encourage employees to voice ideas. Even if the idea may need some work, it's still important that everyone has their own opinion. Having some fun in the middle of work or a day vacation with colleagues can boost up their work. <br />Working without any pleasure can harm employees mental health. This can lead to a negative impact on your business. With so many benefits, creating a positive work environment should be an essential part of your ongoing corporate strategy. After all, it's one of the best ways to invest in your employees and make sure they can perform at their best.</p>
<p><b><i>Please Note, there is no Assessment available with this How to Create Positive Work Environment course. Learners can order the Course Completion Certificate right after completing the How to Create Positive Work Environment course.</i></b></p></div>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Module 1: What Does a Positive Environment Look Like?	</strong></td>
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					<td>What Can I Do</td><td><span>🕐 00:08:00</span></td>
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					<td>Effective Workplace Relationships</td><td><span>🕐 00:21:00</span></td>
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					<td>Problems Mitigation and Meeting Management</td><td><span>🕐 00:09:00</span></td>
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Skill Up

Learning & Development

Office Skills & Productivity

Online Course Marketing

Online Course Creation

Mental Health At Work

For making a positive environment at work good communication is needed to be clear and direct. Encourage employees

How to Create Positive Work Environment

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This course aims to provide learners with a comprehensive understanding of workforce management in organizations, HR strategies, work environments, and psychological environments.<br /><br />After the successful completion of the course, you will be able to learn about the following,<br /><br />
<p><strong>Workforce Management in Organizations:</strong></p>
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<li>Basic Concept &amp; Role of HR in Organization.</li>
<li>Job Design In Organization.</li>
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<p><strong>HR Strategies:</strong></p>
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<li>The Performance Management System.</li>
<li>The Performance Management Cycle.</li>
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<p><strong>Work Environment:</strong></p>
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<li>Communication framework.</li>
<li>Conflict Resolution.</li>
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<p><strong>Psychological Environment:</strong></p>
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<li>Employees wellbeing.</li>
<li>Employee Wellbeing Programme.</li>
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<div>By the end of this course, learners will be able to apply practical strategies to manage employees effectively, design HR policies and practices, create a positive work environment, and foster a psychologically safe workplace culture. This course will equip learners with the knowledge and skills necessary to effectively manage and optimize their organization's workforce, ensuring their business is competitive, sustainable and able to attract and retain the best talent.</div>
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<div> <div id="headingTwo"> <h2>  </h2> </div> <div id="collapseTwo"> <div> <div> <div> <div> <div> <div id="msbmAccordion"> <div> <div> <div> <div> <div id="headingOne1"> <h2>  </h2> </div> <div id="collapse1983"> <div> <p>The aim of this course is to provide learners with a comprehensive understanding of workforce management in organizations, HR strategies, work environment, and psychological environment. By the end of this course, learners will be able to apply practical strategies to effectively manage employees, design HR policies and practices, create a positive work environment, and foster a psychologically safe workplace culture. This course will equip learners with the knowledge and skills necessary to effectively manage and optimize their organization's workforce, ensuring their business is competitive, sustainable and able to attract and retain the best talent.</p> <ul> <li> <div> <div> <i></i> </div> <div> <h5>VIDEO - Course Structure and Assessment Guidelines</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Navigating the MSBM Study Portal</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Interacting with Lectures/Learning Components</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Corporate Work Environment</h5> <p>Self-paced pre-recorded learning content on this topic.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Corporate Work Environment</h5> <p>Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. </p> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>
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All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.
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There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.<br />
<p>The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.</p>
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<li>HR Manager</li>
<li>Employee Relations Specialist</li>
<li>Diversity and Inclusion Manager</li>
<li>Training and Development Manager</li>
<li>Occupational Health and Safety Specialist</li>
<li>Compensation and Benefits Specialist</li>
<li>Talent Acquisition Manager</li>
<li>Organizational Development Consultant</li>
<li>Employee Engagement Specialist</li>
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<h5>Average Completion Time</h5>
<p>2 Weeks</p>
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<p>3 CPD Hours</p>
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<p>Advanced</p>
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<p>Anytime</p>
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<h5>100% Online</h5>
<p>Study online with ease.</p>
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<h5>Unlimited Access</h5>
<p>24/7 unlimited access with pre-recorded lectures.</p>
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<p>Our fees are low and easy to pay online.</p>
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Metropolitan School of Business & Management UK

Master of Business Management (MBM)

Workplace Health & Safety

Diploma in Management Studies (DMS)

Human Resources Management

Institute of Leadership & Management (ILM)

Professional Certificate Course in Corporate Work Environment in London 2024

Crawley

QNUK Level 3 Award in Mental Health at Work (RQF) - Distance Learning
This course carries 8 UCAS Points 
The QNUK Level 3 Award in Mental Health at Work (RQF) is a comprehensive course designed to equip individuals with the skills and knowledge to promote positive mental health in the workplace. This course is delivered through a flexible distance learning format, allowing participants to complete the training at their own pace from the comfort of their home or office. It also attracts 8 UCAS points, providing added value for learners looking to enhance their professional qualifications and academic progression.

The course covers key concepts in mental health awareness, focusing on recognizing the signs of mental health issues in the workplace, providing initial support, and promoting mental well-being among colleagues. Learners will also explore strategies for reducing stigma, improving workplace culture, and understanding their role in mental health advocacy.

Participants will:
- Gain a thorough understanding of common mental health conditions and their impact on individuals and workplaces.
- Learn how to support colleagues experiencing mental health challenges and provide appropriate first-line responses.
- Develop skills to promote mental well-being and a supportive work environment.
- Understand the legal frameworks and responsibilities relating to mental health at work.

Upon successful completion of the course, learners will receive the QNUK Level 3 Award in Mental Health at Work (RQF) and earn 8 UCAS points. This qualification is invaluable for anyone seeking to enhance their ability to contribute to a mentally healthy workplace.

Self-paced distance learning (typically 8-10 hours of study)

QNUK Level 3 Award in Mental Health at Work (RQF) (valid for 3 years)

This course is suitable for individuals wanting to learn more or managers, supervisors, HR professionals, and any individual looking to support mental health initiatives in their workplace, or those seeking a foundational qualification in workplace mental health.

Comply Sense

Mental Health Awareness

Mental Health First Aid

Accredited Mental Health First Aid

This level 3 award training will equip you with all the tools you need to be able to understand, deal with and support people struggling with their wellness and/ or ill mental health. You will also gain 8 UCAS Points by attending this course. 

QNUK Level 3 Award in Mental Health in the Workplace (RQF) 

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Good mental health is a cornerstone of productivity and positive workplace culture. It enables individuals to realize their full potential, contributing to their communities and workplaces. A comprehensive Mental Health Policy in an organization can foster an environment where employees feel valued and supported. Such policies typically include steps like promoting awareness, providing support services, and creating a safe space for open dialogue about mental health. Implementing these measures not only benefits the employees but also enhances the overall performance and resilience of the organization.</p>

Good mental health is a cornerstone of productivity and positive workplace culture. It enables individuals to realize their full potential, contributing to their communities and workplaces. A comprehensive Mental Health Policy in an organization can foster an environment where employees feel valued and supported. Such policies typically include steps like promoting awareness, providing support services, and creating a safe space for open dialogue about mental health. Implementing these measures not only benefits the employees but also enhances the overall performance and resilience of the organization.

Twig Services Ltd

Employee Engagement

Policy Development

Creating a 'Mental Health Policy at Work' Environment (Approved Online Training)

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