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<p>Unravel the mysteries of communication and master the art of connecting with men, women, and bosses in our comprehensive <strong>Secret Conversation Styles of Men Women and Bosses</strong> course. Embark on a journey to decode the nuances of different conversation styles and equip yourself with the skills to navigate any business interaction with confidence and finesse.</p>
<p>Delve into the intricacies of male and female communication styles, exploring the unique patterns and preferences that shape their interactions. Discover the common pitfalls to avoid and develop effective listening strategies to bridge communication gaps.</p>
<p>Uncover the secrets of successful boss communication, learning how to tailor your approach to suit their leadership styles and expectations. Navigate the challenges of sensitive topics, such as gender dynamics and workplace etiquette, to foster positive and productive relationships.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Gain a comprehensive understanding of the different conversation styles of men, women, and bosses</li>
<li>Identify and overcome common communication barriers that hinder effective interactions</li>
<li>Develop strategies to enhance your listening skills and build rapport with others</li>
<li>Learn how to tailor your communication approach to suit different personalities and leadership styles</li>
<li>Navigate sensitive topics and foster positive workplace relationships</li>
<li>Master the art of effective communication to achieve your professional goals</li>
</ul>
<h3><b>Why choose this Secret Conversation Styles of Men Women and Bosses <span>course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this Secret Conversation Styles of Men Women and Bosses<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Professionals seeking to enhance their communication skills and build stronger relationships with colleagues, clients, and bosses</li>
<li>Individuals interested in understanding the nuances of male and female communication styles</li>
<li>Managers and leaders seeking to improve their communication with team members</li>
<li>Anyone seeking to navigate the complexities of workplace communication and achieve success in their career</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Communication Specialist</strong> (£30,000 - £50,000)</li>
<li><strong>Public Relations Manager</strong> (£35,000 - £55,000)</li>
<li><strong>Human Resources Manager</strong> (£40,000 - £60,000)</li>
<li><strong>Training and Development Manager</strong> (£45,000 - £65,000)</li>
<li><strong>Marketing Manager</strong> (£45,000 - £65,000)</li>
<li><strong>Sales Manager</strong> (£40,000 - £60,000)</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Secret Conversation Styles of Men Women and Bosses</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Secret Conversation Styles of Men Women and Bosses</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Intro</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Secret Conversation Styles of Men, Women and Bosses Commercial</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Before We Begin</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Conversing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Right Way To Converse - everyone thinks their way is it. What is your goal?</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>4 Types of Biz Conversations-Intro</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>4 Types of Biz Conversations - 1 Disseminate Info</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>4 Types of Biz Conversations - 2 Problem Solving</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>4 Types of Biz Conversations - 3 Relationship Building</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>4 Types of Biz Conversations - 4 Venting</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Men's &amp; Women's Conversation Styles Differ</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Three Mistakes The Woman Listener Makes</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Two Mistakes The Man Listener Makes</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Chit Chat Can Save Your Job</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Remedies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Remedies for Misperceiving</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Remedies for Interrupting</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Remedies for Storytelling, Rambling and Not Listening</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Getting what you need it 15 min or less</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>#1 Skill You Need To Succeed In Business</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">How Communication Goes Bad</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Top 6 Ways Verbal Communication goes bad</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>I'm Offended</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mansplaining 101</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>3 Mansplaining Techniques</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conversation Deal Breakers</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Business Communications in a #MeToo World</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Tips for Men in a #MeToo World</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Tips for Women in a #MeToo World</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Communication Style of Bosses</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Bosses Communication Style</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chatting up the boss</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Rule Followers vs Risk Takers</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Inside The Mind of a Boss</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Wrap Up</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Summary &amp; The 10% To Remember</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Secret Conversation Styles of Men Women and Bosses</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Online Course Marketing

Business Communication Skills

Professional Skills Course (PSC)

Business Communication

Workplace Communication

Trainers Course

Secret Conversation Styles of Men Women and Bosses

General Admission

<p>Do you want to improve your English grammar and functional skills to advance your career or to communicate more effectively in daily life? Our bundle of 7 courses is designed to help you achieve just that!</p><p>With 2 QLS-endorsed courses, English Grammar and Functional Skills English Level 3, you will receive a hardcopy certificate upon completion, demonstrating your proficiency in these key areas. Additionally, our bundle includes 5 relevant CPD QS-accredited courses to help you master the nuances of English, from common idioms and phrases to teaching English as a foreign language.</p><p>Whether you're a non-native English speaker looking to improve your language skills, or a native speaker seeking to enhance your writing and communication abilities, this bundle is the perfect solution. With engaging course materials and informative assessments, you'll be well on your way to achieving your language goals.</p><p>You can dive deep into English grammar, punctuation, and spelling while mastering the art of essay writing at your own pace and on your schedule. With the teaching English as a foreign language (TEFL) certificate, you'll gain the skills and knowledge necessary to teach English to non-native speakers.</p><p>So why wait? Sign up today and take the first step towards improving your English language proficiency!</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong>Diploma in English Grammar at QLS Level 5</li><li><strong>Course 02:</strong>Certificate in Functional Skills English at QLS Level 3</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> 200 Common English Idioms and Phrases</li><li><strong>Course 04:</strong> Teaching English as Foreign Language (TEFL) Certificate</li><li><strong>Course 05:</strong> English: Spelling, Punctuation and Grammar</li><li><strong>Course 06:</strong> English Grammar</li><li><strong>Course 07:</strong> Essay Writing in English</li></ul><p><strong>Learning Outcomes</strong></p><p>By completing the English Grammar and Functional English at QLS Level 3 &amp; 5 bundles, learners will be able to:</p><ul><li>Demonstrate a strong grasp of English grammar and punctuation.</li><li>Use idioms and phrases correctly to improve fluency in conversation.</li><li>Understand and apply the principles of functional skills in English at Level 3.</li><li>Teach English as a foreign language with confidence.</li><li>Use correct spelling, punctuation and grammar in written English.</li><li>Write effective essays in English.</li><li>Develop language skills to communicate confidently in any situation.</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>With these courses, you will gain a comprehensive understanding of English grammar and its practical applications. You will also develop your writing, speaking, and teaching skills to communicate effectively in English.</p><p>By the end of the bundle, you will be able to:</p><ul><li>Analyse the grammatical structures of sentences and write correctly</li><li>Demonstrate mastery of English grammar rules and usage</li><li>Apply the principles of functional English in real-life scenarios</li><li>Use idiomatic expressions and phrases confidently in conversations</li><li>Write essays and reports with clear and concise language</li><li>Teach English as a foreign language with practical skills and techniques</li><li>Demonstrate proficiency in spelling, punctuation and grammar</li></ul><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        190 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals looking to improve their English language skills.</li><li>Non-native English speakers looking to improve their fluency in spoken and written English.</li><li>Individuals looking to teach English as a foreign language.</li><li>Individuals seeking to improve their academic writing skills.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>English Language Teacher: £16k-£45k</li><li>Translator: £18k-£50k</li><li>Freelance Writer: £18k-£60k</li><li>Public Relations Officer: £20k-£50k</li><li>Content Creator: £20k-£50k</li><li>Digital Marketing Executive: £22k-£45k</li><li>Business Development Manager: £25k-£80k</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Level 3 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

English Grammar and Functional English at QLS Level 3 & 5

<p>As the sun sets on another day, do you find yourself wishing you had better command of the English language? Are you tired of struggling with grammar rules and feeling left out of conversations because you don't know common idioms and phrases? If so, we have the perfect solution for you!</p><p>Introducing our Level 5 English Grammar and 200 Common English Idioms and Phrases bundle! With two QLS-endorsed courses and five CPD QS-accredited courses, you'll have all the tools you need to master the English language. And the best part? With our QLS-endorsed courses, you'll receive a hardcopy certificate upon completion, giving you a tangible symbol of your achievement. And with our CPD QS accredited courses, you can be sure that you're learning from trusted sources and receiving high-quality instruction.</p><p>Whether you're a student looking to improve your grades, a professional aiming to advance in your career, or simply someone who wants to communicate more effectively, this bundle has something for you. Our courses are designed to be accessible and easy to follow, so you can learn at your own pace and on your own schedule.</p><p>So why wait? Take the first step towards mastering the English language today with our Level 5 English Grammar and 200 Common English Idioms and Phrases bundle. With our help, you'll be speaking and writing with confidence in no time.</p><p><strong>Learning Outcomes:</strong></p><p>By the end of this bundle, you will be able to:</p><ul><li>Demonstrate mastery of English grammar, including advanced verb tenses, sentence structure, and punctuation.</li><li>Recognise and understand 200 common English idioms and phrases and incorporate them into your own speech and writing.</li><li>Develop a strong foundation in English language basics, including vocabulary, spelling, and grammar rules.</li><li>Communicate confidently in English in a variety of professional and social situations.</li><li>Achieve advanced proficiency in spoken English, including pronunciation, intonation, and accent reduction.</li><li>Understand the complexities of the English language and its nuances, allowing for more sophisticated communication and interpretation.</li></ul><p><strong>QLS Endorsed Courses: </strong></p><ul><li><strong>Course 01: </strong>Diploma in English Grammar at QLS Level 5</li><li><strong>Course 02: </strong>Diploma in 200 Common English Idioms and Phrases at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03: </strong>GCSE English<strong><br /></strong></li><li><strong>Course 04: </strong>Basics of English</li><li><strong>Course 05:</strong> English as a Foreign Language</li><li><strong>Course 06: </strong>Master English Speaking 1</li><li><strong>Course 07: </strong>Explore the Fundamentals of English Tenses</li></ul><p>Our Level 5 English Grammar and 200 Common English Idioms and Phrases bundle is the perfect way to improve your command of the English language. With two QLS-endorsed courses and five CPD QS-accredited courses, this comprehensive bundle covers everything from the basics of the English language to advanced grammar and idiomatic expressions.</p><p>Designed for students, professionals, and anyone seeking to improve their communication skills, this bundle offers flexible, self-paced learning that fits your schedule. With a hardcopy certificate for completion of the QLS-endorsed courses, you can demonstrate your mastery of the English language to employers and peers alike.</p><p><strong>Certification</strong></p><p>Learners will qualify for the <strong>highly sought-after QLS Endorsed Certificate</strong> after successfully passing the assessment at the conclusion of each endorsed course.</p><p><strong>The Quality Licence Scheme</strong> is a credible and renowned endorsement that marks <strong>high quality </strong><strong>and excellence</strong> in the UK. It is well accepted and sought after by industry experts and recruiters.</p><p>Learners who purchase this bundle will receive <strong>TWO Hardcopy QLS Certificates at their door!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        40 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is perfect for:</p><ul><li>Students seeking to improve their grades in the English language</li><li>Professionals aiming to improve their communication skills</li><li>Non-native speakers looking to achieve fluency in English</li><li>Anyone who wants to communicate more effectively in English</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Writer/Editor: £20,000 - £50,000 per year</li><li>Language Teacher: £20,000 - £40,000 per year</li><li>Customer Service Representative: £16,000 - £25,000 per year</li><li>Public Relations Specialist: £24,000 - £50,000 per year</li><li>Translator: £20,000 - £60,000 per year</li><li>International Business Executive: £40,000 - £100,000+ per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

One Education

QLS Level 5 English Grammar  and Common Idioms and Phrases Course

<p>The tantalising aroma of fresh food, the clink of wine glasses, and the hum of happy conversations - these are the sounds and smells of a successful hospitality and restaurant establishment. And if you want to learn the skills to run your own business or manage a team, we have just the bundle for you. Introducing our Hospitality &amp; Restaurant Management course bundle - an all-in-one package that provides you with everything you need to know about the exciting world of the hospitality industry.</p><p>With two QLS-endorsed courses and five relevant CPD QS-accredited courses, this bundle will equip you with all the theoretical knowledge and practical skills needed to succeed in the field. You will receive a hardcopy certificate for both the QLS-endorsed courses, adding value to your CV and highlighting your expertise in the field.</p><p>The courses cover a range of topics, including hospitality management, receptionist skills, professional waiter diploma, communication skills, and the power of patience. You will learn everything from managing reservations and customer service to menu planning and employee management. With this comprehensive training, you'll be able to handle any situation that arises in the fast-paced world of hospitality and restaurant management.</p><p>So, if you're ready to take the first step towards a rewarding career in hospitality and restaurant management, enrol in our Hospitality &amp; Restaurant Management course bundle today and start your journey towards success!</p><p><strong>Learning Outcomes:</strong></p><p>Upon completing this Hospitality &amp; Restaurant Management bundle, you will gain the following skills and knowledge:</p><ul><li>Ability to manage a restaurant and hospitality business</li><li>Skills to provide excellent customer service</li><li>Knowledge of hospitality and restaurant operations</li><li>Understanding of receptionist skills for hotels and restaurants</li><li>Proficiency in professional waiter duties</li><li>Communication skills to deal with customers and colleagues</li><li>Patience and time management skills to handle stressful situations</li></ul><p><strong>QLS Endorsed Courses: </strong></p><ul><li><strong>Course 01: </strong>Certificate in Hospitality - Concierge at QLS Level 3</li><li><strong>Course 02: </strong>Advanced Diploma in Hospitality &amp; Restaurant Management at QLS Level 7</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03: </strong>Hospitality Management Level 2</li><li><strong>Course 04: </strong>Receptionist Skills</li><li><strong>Course 05:</strong> Professional Waiter Diploma</li><li><strong>Course 06: </strong>Communication Skills</li><li><strong>Course 07: </strong>The Power of Patience</li></ul><p>Welcome to the Hospitality &amp; Restaurant Management bundle, a comprehensive set of courses designed to give you the essential skills and knowledge required to run a successful hospitality and restaurant business. This bundle includes two QLS-endorsed courses, namely Hospitality - Concierge and Hospitality &amp; Restaurant Management, and five relevant CPD QS accredited courses that cover a wide range of topics essential to the hospitality industry, such as receptionist skills, professional waiter duties, communication skills, and the power of patience.</p><p>With this bundle, you'll be able to learn about the latest hospitality and restaurant industry trends and strategies. In addition, you'll have the skills to provide excellent customer service, manage staff, and maintain a high standard of operations, ultimately enhancing your career prospects in the hospitality and restaurant industry.</p><p><strong>Certification</strong></p><p>Learners will qualify for the <strong>highly sought-after QLS Endorsed Certificate</strong> after successfully passing the assessment at the conclusion of each endorsed course.</p><p><strong>The Quality Licence Scheme</strong> is a credible and renowned endorsement that marks <strong>high quality </strong><strong>and excellence</strong> in the UK. It is well accepted and sought after by industry experts and recruiters.</p><p>Learners who purchase this bundle will receive <strong>TWO Hardcopy QLS Certificates at their door!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This bundle is perfect for anyone looking to build a career in the hospitality and restaurant industry, including:</p><ul><li>Hospitality and restaurant managers</li><li>Restaurant owners</li><li>Front-of-house staff</li><li>Hotel and hospitality management graduates</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Restaurant Manager: £22,000 to £45,000 per year</li><li>Hotel Manager: £25,000 to £70,000 per year</li><li>Hospitality Manager: £25,000 to £60,000 per year</li><li>Front-of-House Manager: £19,000 to £35,000 per year</li><li>Food and Beverage Manager: £25,000 to £45,000 per year</li><li>Event Manager: £20,000 to £40,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Hospitality (Management and Concierge)-Endorsed Certificate Course

<section>
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			<div>
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			<div></div>
		</div>
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				</div>
				<div>
				<div>
					<div><p>Does the thought of starting a conversation with a stranger make your palms sweat? Do you struggle to develop a connection with new people? Say goodbye to social anxiety and hello to newfound confidence with our comprehensive Social Skills course designed to empower you. From mastering the initial interaction to developing rapport quickly and overcoming social fears, this course will guide you through every step of the way. You will also learn the secrets of successful body language and other essential skills for thriving in social situations.</p><p>Every interaction, whether personal or professional, begins with a single conversation. Developing strong social skills is not just about making friends; it's about creating a network of support, understanding, and collaboration. This course will not only help you become more comfortable in social settings but will also teach you how to end interactions on a positive note, ensuring lasting connections.</p><p>Your journey towards social success starts here. Equip yourself with the tools and techniques needed to destroy your social fears and unleash your social confidence. Say goodbye to awkward silences and hello to meaningful conversations that leave a lasting impression.</p><p>Enrol in this Social Skills course and boost up your social communication skills.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
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			<div>
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				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Develop the ability to start and maintain meaningful conversations.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Build rapport and connections quickly with new people.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Overcome social fears and anxiety.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Enhance social confidence in various situations.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Master the art of non-verbal communication for social success.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
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				<div>
				<div>
			<div>
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				</div>
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				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>To overcome social anxiety and build confidence.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Develop strong and meaningful connections.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Enhance your non-verbal communication skills.</span>
									</li>
								<li>
											<span>
													</span>
										<span>To master the techniques for ending interactions positively.</span>
									</li>
								<li>
											<span>
													</span>
										<span>To acquire essential skills needed for personal and professional success.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Customer Service Representative</span>
									</li>
								<li>
											<span>
													</span>
										<span>Sales Executive</span>
									</li>
								<li>
											<span>
													</span>
										<span>Human Resources Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>Project Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>Public Relations Officer</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>A willingness to challenge and change existing social habits.</span>
									</li>
								<li>
											<span>
													</span>
										<span>An open mind to learning new techniques and strategies.</span>
									</li>
								<li>
											<span>
													</span>
										<span>A commitment to practise and apply the learned skills regularly.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Introduction</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Welcome</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Start &amp; Have Powerful First Interactions</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>3 Best Ways To Always Start A Conversation</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>What To Say In Social Interactions</td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Never Run Out Of Things To Say Again!</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Winning Mindset For Social Success</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Join Group Conversations</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Develop Rapport &amp; Connection Fast</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Connect With People Fast</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Make People Like You</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Attractive Social Energy</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Destroy Your Social Fears</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Fear Of Approaching People</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Fear Of Rejection</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Fear Of What People Think Of You</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Unleash Your Social Confidence</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Become Confident in Social Interactions</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Become Socially Relaxed &amp; Anxiety Free</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Stop Being Shy Socially</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Love Yourself</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Stop Approval Seeking Behavior</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Master The End Of The Interaction</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Leave A Conversation Politely</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Last Impression</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Body Language For Social Success</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Eye Contact</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Smiling</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Positive &amp; Confident Body Language</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Voice</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Skills For Social Success</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Visualization Exercise</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Talkative Mood</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Your environment</td><td><span>🕐 00:05:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Skill Up

Social Skills

Meeting Skills

Networking Skills

Counselling Skills

Communication Skills

Unlock the potential to transform your social interactions and build meaningful relationships with our 'Master Social Skills and Build Strong Connections' course.

Social Skills & Build Strong Connections Course

<p><strong>24 Hour Flash</strong><strong> Deal **33-in-1 </strong><strong>Interpreter </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Interpreter </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Interpreter</strong> package online with <strong>Studyhub </strong>through our online learning platform. The <strong>Interpreter</strong> bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Interpreter </strong>course provides complete 360-degree training on <strong>Interpreter</strong>. You'll get not one, not two, not three, but <strong>33 </strong>Interpreter courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Interpreter courses are yours for as long as you want them once you enrol in this course. </p><p><strong>This Interpreter Bundle consists the following career oriented courses:</strong></p><ul><li>Interpreter Diploma Level 3</li><li>British Sign Language (BSL) Course</li><li>120 Hours TEFL (TESOL) Masterclass</li><li>TEFL and Teaching Grammar</li><li>Master English Speaking 1</li><li>Master English Speaking 2</li><li>Master English Speaking 3</li><li>American Sign Language Online Course</li><li>French Course for Beginners</li><li>The 100 Most Common Verbs in French</li><li>German for Beginners</li><li>Beginner Spanish Course</li><li>Portuguese Language Course for Beginners</li><li>Italian</li><li>Read and Write Arabic Course</li><li>isiXhosa for Beginners - South African Language</li><li>Daily Spoken French</li><li>Daily Spoken French - Lesson 2 - First Conversations</li><li>Effective Communication Techniques for Teachers and Trainers</li><li>Conference Event Management</li><li>Public Speaking: Presentations like a Boss</li><li>Microsoft Office course</li><li>Resilience Training: Developing Mental Resilience</li><li>Conflict Resolution</li><li>Job Search Skills</li><li>Effective CV Writing: Crafting Impressive Resumes</li><li>Time Management</li><li>Creative Thinking: Techniques and Tools for Problem Solving</li><li>Corporate Relationship Goals for Success</li><li>Assertiveness Skills: Developing Confidence and Effective Communication</li><li>Emotional Intelligence and Human Behaviour</li><li>Interpersonal Skills for Professional Development: Building Effective Relationships</li><li>Business Networking Skills</li><li>Decision Making and Critical Thinking Online Course</li></ul><p><strong>In this exclusive </strong><strong>Interpreter </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Interpreter lessons</li><li>One to one assistance from Interpreterprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Interpretercourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all 33 Interpreter courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Interpreter certificate and transcript on the next working day</li><li>Easily learn the Interpreter skills and knowledge you want from the comfort of your home</li></ul> <p>The <strong>Interpreter </strong>course has been prepared by focusing largely on Interpreter career readiness. It has been designed by our Interpreter specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The  <strong>Interpreter </strong>Bundle is one of the most prestigious training offered at <strong>StudyHub </strong>and is highly valued by employers for good reason. This Interpreter bundle course has been created with <strong>33 </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This<strong> Interpreter </strong>Course, like every one of <strong>Study Hub's</strong> courses, is meticulously developed and well researched. Every one of the topics is divided into Interpreter Elementary modules, allowing our students to grasp each lesson quickly. </p><p>The <strong>Interpreter</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        330 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Interpreter </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in <strong>Interpreter</strong>.</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Interpreter </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li></ul><p>And a keen interest in <strong>Interpreter</strong>.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Interpreter </strong>career because this course includes various courses as a bonus. This <strong>Interpreter</strong>is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore <strong>Interpreter </strong>career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>CPD Accredited Hardcopy Certificate - Free<br />Enrolment Letter - Free<br />Student ID Card - Free</p></div>

                        </div>

Interpreter Advanced Diploma - CPD Certified

Note Taking Certification <br /><br />Great note-taking abilities are fundamental for your instructive and expert achievement. Composing extensive notes doesn't simply deliver a compelling memory help; it likewise urges you to deal with data on a significant level. Lamentably, the greater part of us are not instructed how to take notes. In this course, you will find a few procedures that will permit you to pare down complex ideas and record them also coordinated rundowns. <br /><br />You Will Learn: <br /><br />The force of a decent note-taking framework, and why note-making is a two-stride measure <br /><br />How and when to advance direct note-taking frameworks <br /><br />Why non-straight note-taking techniques can be a decent option in contrast to customary frameworks, and how to draw up a psyche map <br /><br />The most effective method to make helpful notes when perusing a book, article, or report <br /><br />Advantages of Taking This Course: <br /><br />Figuring out how to take notes during conversations will make you more viable at preparing data, which thus will assist you with arranging and execute projects better <br /><br />On the off chance that you take notes at gatherings, this course will assist you with recording all focuses covered by participants <br /><br />Taking great notes during balanced gatherings with tutors and aides will help you benefit as much as possible from their insight and backing, which will advance your self-improvement <br /><br />On the off chance that you are an understudy, this course will assist you with taking notes that increment your risks of accomplishing excellent grades in your tests and on tasks

OnlineCoursesLearning.com

Note Taking

<p fr-original-style=" color: rgb(0, 0, 0);" id="isPasted" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">If employees are involved in a crisis, and cannot speak for themselves,&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">it is an essential responsibility of any organisation</strong></strong>&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">to</strong>&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">be prepared to speak with families on their behalf.</strong></p><p fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;">The Family Liaison in a Crisis training will provide practical skills for engaging with family members of staff during and after a crisis. The goal of this training is to equip each participant with the knowledge of common reactions to crisis events, creating a structure for conversations with family members, and implementing the family liaison role when a critical incident occurs. The training also includes aspects of self care as effective boundaries are an essential part of the family liaison role.</p><p fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;">This training can be either delivered face to face or as an interactive online course, with breakout rooms for participating in role plays and frequent discussions on working with families in multicultural teams.</p><div fr-original-style=" color: rgb(34, 34, 34);" style="color: rgb(34, 34, 34); box-sizing: border-box;"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;"></div><p fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes</strong></p><div fr-original-style=" color: rgb(34, 34, 34);" style="color: rgb(34, 34, 34); box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>What Family Liaison is</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>How it fits with a crisis management team</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Principles and skills for managing a professional relationship with families in distress</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Understand the framework of engaging and disengaging with families</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Become aware of the impact of social media on family liaison work</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Understand the risks of FLIC work</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Identify self-care strategies</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Create an action plan</li></ul></div>

Thrive Worldwide

Family Liaison in a Crisis

<p>Customer service is critical for businesses because it directly impacts their relationships with customers. Did you know that businesses lose an estimated <strong>$75</strong><strong>billion each year</strong> due to poor customer service? For only <strong>£300</strong> you will be able to learn all there is to know about customer service with an instant save of<strong> £60.</strong></p><p>Happy customers are more likely to stick around. Moreover, positive customer service experiences can foster brand loyalty and can turn customers into loyal fans.</p><p>According to <strong>Reed </strong>a <strong>Customer service</strong> can earn upto <strong>£28,000</strong> to <strong>£35,000</strong> in a <strong>year </strong>depending on experience, location and many other factors.</p><p>Ready to take your customer service skills to the next level? Join us on this transformative journey and become a customer service superstar! Enrol now and let's start delivering unforgettable experiences together!</p><p><strong>Key features:</strong></p><ul><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Developed by professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>This Bundle Includes Following Courses :</strong></p><ul><li> Course 01: Customer Service</li><li> Course 02: Customer Service Advisor</li><li> Course 03: Retail Customer Service - Level 3</li><li> Course 04: Patient Customer Service</li><li> Course 05: Communication &amp; Customer Service for Receptionist</li><li> Course 06: Phone-Based Customer Service</li><li> Course 07: Digital Product Management</li><li> Course 08: Stress Management</li><li> Course 09: Public Relations</li><li> Course 10: Conflict Resolution Training</li><li> Course 11: Cross-Cultural Awareness Training</li><li> Course 12: Know Your Customer (KYC)</li><li> Course 13: Customer Due Diligence (CDD)</li><li> Course 14: Performance Management</li><li> Course 15: Decision Making and Critical Thinking</li><li> Course 16: Sales: Psychology of Customers</li><li> Course 17: Problem Solving Skills</li><li> Course 18: CRM - Customer Relationship Management</li><li> Course 19: Communication Skills</li><li> Course 20: Change Management</li><li> Course 21: Self Esteem and Assertiveness Skills Course</li><li> Course 22: Handling and Managing Difficult Conversations</li><li> Course 23: Workplace Confidentiality</li><li> Course 24: Negotiation Skills</li><li> Course 25: Introduction to Emotional Intelligence</li><li> Course 26: Email Writing</li><li> Course 27: Microsoft Excel</li><li> Course 28: Equality &amp; Diversity</li><li> Course 29: Positive Psychology</li><li> Course 30: Project Management: Six Sigma</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Enhance customer satisfaction through effective communication and problem-solving skills.</li><li>Develop proficiency in conflict resolution and stress management techniques.</li><li>Understand cross-cultural awareness and its impact on customer interactions.</li><li>Apply principles of CRM and digital product management for customer service.</li><li>Improve decision-making abilities and critical thinking in customer-related scenarios.</li><li>Cultivate self-esteem, assertiveness, and emotional intelligence for better service.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Course<strong>,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals seeking employment in customer-facing roles.</li><li>Professionals aiming to enhance customer service skills and competencies.</li><li>Those working in retail, healthcare, hospitality, or service industries.</li><li>Individuals aspiring to advance their careers in customer service roles.</li><li>Anyone interested in improving communication and problem-solving abilities.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Customer Service Online Training Courses. You just need to have an interest in Customer Service.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Customer Service Online Training Courses you will have a variety of careers to choose from. The following job sectors of Customer Service are:</p><ul><li>Customer Service Manager</li><li>Retail Store Supervisor</li><li>Sales Representative</li><li>Receptionist</li><li>Project Coordinator</li><li>Administrative Assistant</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost <strong>£3.99</strong> in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10.</strong><br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Customer Service Online Training Courses

<h3><b>Overview</b></h3><p><span>With the ever-increasing demand for British Sign Language (BSL) in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in British Sign Language (BSL) may be.</span></p><p><span>Learning about British Sign Language (BSL) or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in British Sign Language (BSL). That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on British Sign Language (BSL) is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</span></p><p><span>The self-paced online learning methodology by compete high in this British Sign Language (BSL) course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</span></p><p><span>Instead of searching for hours, enrol right away on this British Sign Language (BSL) course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</span></p><h3><b>Who is this course for?</b></h3><p><span>While we refrain from discouraging anyone wanting to do this British Sign Language (BSL) course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</span></p><ol><li><span>Anyone looking for the basics of British Sign Language (BSL),</span></li><li><span>Jobseekers in the relevant domains,</span></li><li><span>Anyone with a ground knowledge/intermediate expertise in British Sign Language (BSL),</span></li><li><span>Anyone looking for a certificate of completion on doing an online training on this topic,</span></li><li><span>Students of British Sign Language (BSL), or anyone with an academic knowledge gap to bridge,</span></li><li><span>Anyone with a general interest/curiosity</span></li></ol><h3><b>Career Path</b></h3><p><span>This British Sign Language (BSL) course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. </span></p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1-Communication</h4><div><div><ul><li><div>
<span></span><h5>
Communication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2- Making It Clear with Body Language</h4><div><div><ul><li><div>
<span></span><h5>
Making It Clear with Body Language</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3- Body language and etiquette</h4><div><div><ul><li><div>
<span></span><h5>
Body language and etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4- Casual Conversations</h4><div><div><ul><li><div>
<span></span><h5>
Casual Conversations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Weather, Color and Clothes</h4><div><div><ul><li><div>
<span></span><h5>
Weather, Color and Clothes</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Expressing Your Feelings</h4><div><div><ul><li><div>
<span></span><h5>
Expressing Your Feelings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7- Nailing Numbers</h4><div><div><ul><li><div>
<span></span><h5>
Nailing Numbers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

British Sign Language (BSL) Training

Reading

Nottingham

Dickson Training Ltd

ILM Level 5 Qualifications in Business Coaching and Mentoring

Diploma (Zoom)

Certificate (Zoom)

Diploma

Certificate

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Build positive relationships and rapport with your learners</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Use a range of questioning techniques with your learners to have discussions about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Being able to use effective questioning techniques</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops active listening skills</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Maintain confidentiality and know how to make referrals</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">&bull; Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops confidence in having conversations about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Can be used towards CPD hours</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Network with colleagues to build positive and collaborative relationships</div></li></ul></div></div>

This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.
The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:
Build positive relationships and rapport with your learners
Use a range of questioning techniques with your learners to have discussions about wellbeing
Being able to use effective questioning techniques
Develops active listening skills
Maintain confidentiality and know how to make referrals



Further Information
• Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration
• This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.
• This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.
• You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)



Benefits
Develops confidence in having conversations about wellbeing
Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)
Can be used towards CPD hours
Network with colleagues to build positive and collaborative relationships

Panda Education and Training Ltd

Mental Health Awareness

Health & Wellbeing

Using a range a communication techniques, be able to support your learner's mental health and wellbeing. 

Supporting your learners’ wellbeing: A communication toolkit

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business people who know grammar judge others based on their correct (or incorrect) usage.</b>&nbsp;Be the professional who is able to be clear and correct in writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business Grammar &amp; Usage: ENGLISH BOOT CAMP is the answer for today&rsquo;s business competitive environment.</b>&nbsp;Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you&rsquo;ll have new confidence about what is right and wrong, when it comes to writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Attendees Will Be Able To:</b></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Know the Parts of Speech and their correct uses;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Be able to create Plurals and Possessives accurately and with certainty;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create original email / documents to employ newly-learned class material.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Grammar and Usage</strong> is a 4-hour interactive virtual class for up to ten people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my &ldquo;ums&rdquo; and &ldquo;ahs&rdquo; and in trying to come to my point in a more succinct way. I&rsquo;ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Christina Vargas</span>

KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.
Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.
Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing.
Attendees Will Be Able To:
Know the Parts of Speech and their correct uses;
Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;
Be able to create Plurals and Possessives accurately and with certainty;
Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;
Create original email / documents to employ newly-learned class material.
 
Online Format—Business Grammar and Usage is a 4-hour interactive virtual class for up to ten people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my “ums” and “ahs” and in trying to come to my point in a more succinct way. I’ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.
Christina Vargas

Improving Communications Uk

BUSINESS GRAMMAR & USAGE

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

Allied Health

SENCO

Allied Health Professions (AHP)

Midwifery

Healthcare Workers

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR:</strong>&nbsp;YA, NEW ADULT &amp; ADULT ROMANCE</p><p style=" color: rgb(122, 122, 122);" id="isPasted" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Born to two bibliophiles, Isabel Lineberry could not have grown up to be anything else. She was born and raised in the Southwest United States but always knew she wanted to move to the UK. In high school she set her sights on a job in the publishing industry and hasn&rsquo;t blinked since.</span></p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Isabel graduated in 2021 from Barrett, the Honors College at Arizona State University, with dual degrees in English Literature and Business Entrepreneurship. Just a few months later she was in Scotland pursuing an MLitt in Fantasy at the University of Glasgow. She wrote her Masters thesis on Tamora Pierce and is a fan of Ray Bradbury, Octavia Butler and Samantha Shannon.&nbsp;</span></p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">At P<span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">&eacute;</span>rez Literary &amp; Entertainment, Isabel looks after foreign rights and audio rights inquiries, assists the Managing Director and is building her own client list of <span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">contemporary stories and fantasy, across the YA and New Adult genres and any teen / Adult fiction that features a prominent romantic plot, in any guise.</span></span></p><p style=" color: rgb(0, 0, 0);" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Isabel is particularly interested in Contemporary Romance, Romantasy and Fantasy and is always attracted to the character and voice first, so give her romantic tension that has her giggling, a villain who is as charming as they are evil or a group of characters who have her watching their conversations as if it&rsquo;s a tennis match.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);">More specifically, Isabel is looking for:</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Romance</i></b> &ndash;&ndash; For YA, updated Meg Cabot or John Green. Those were favorites for her as a teenager but she wants new takes&ndash;&ndash;LGBT characters, diverse backgrounds, complex character development and a deep-dive into what it means to be a teenager in the current world. Give her relatability that doesn&rsquo;t sacrifice a character&rsquo;s unique traits. She is looking for the middle ground between the manic pixie dream girl and the buttoned-up character who just needs to take off their glasses.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);">In&nbsp;<b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">New Adult</i></b>, Isabel is a big fan of authors like Elle Kennedy, C. W. Farnsworth, Elsie Silver and Morgan Elizabeth. BookTok romances are the perfect escapism for readers of all ages but especially for college students and young professionals like myself. Her all-time favorite tropes are Grumpy/Sunshine, Fall First/Fall Harder and all the Spice! She is not a fan of cheating storylines, accidental pregnancy, step-sibling romance or unnecessary miscommunication tropes.&nbsp;</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><i fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Romantasy</b></i> &ndash;&ndash; Send her romance with sufficient fantasy worldbuilding. The romantic plot should be the main event but the worldbuilding needs to be able to stand up to scrutiny. The reader should accept the customs and specifics of your fantasy without too much confusion. Recent titles Isabel has loved include <i fr-original-style="" style="box-sizing: border-box;">Fourth Wing</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">League of Gentleman Witches</i>.&nbsp;</p><p style=" color: rgb(0, 0, 0);" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">As for the romance, Isabel loves tropes (especially: Enemies to Lovers, Who Hurt You?), morally grey characters and kick-ass heroines. She loves training montages and dueling as foreplay. Show her spice during high-pressure situations, quick kisses stolen in battlefields, and fantastic banter. She would also love a return to the paranormal romances that dominated the 2010s. Think the 2020s twist on <i fr-original-style="" style="box-sizing: border-box;">Twilight</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Beautiful Creatures</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Shiver</i>&nbsp;or&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Vampire Academy</i>. Isabel is most definitely on the hunt for Romantasy and paranormal romance featuring queer and underrepresented voices.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Fantasy</i></b> &ndash;&ndash; The worldbuilding absolutely must be believable and purposeful. Fantasy should be a mirror held up to the real world, offering a differing perspective that allows us to examine something about ourselves or our lives in a new light. Isabel has a masters degree in Fantasy from the University of Glasgow so can be a bit of a stickler when it comes to this! The magic/training/military school trope has been nearly exhausted, so be creative with the setting. Her favorite fantasy author is Tamora Pierce - she would love a &ldquo;girl has to pretend to be a boy to get her knighthood&rdquo; storyline that Pierce couldn&rsquo;t do in the 80s such as LGBT representation (although Alanna was definitely gender fluid and Kel was 100% ace), a deeper dive into the social and political implications (no white saviorism!) and more spice. Some of her other favorite fantasy novels include <i fr-original-style="" style="box-sizing: border-box;">Howl&rsquo;s Moving Castle</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Good Omens,</i>&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Kindred</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Golden Compass</i>. Isabel does not want Tolkien-esque hard worldbuilding with 100k+ quests; instead focus on the pacing and how it can grab the reader. She wants a fantasy plot that compels me to keep reading even if it&rsquo;s past her bedtime! She adores fairytale retellings, dark fantasy, alternate histories and historical fantasy, and the occasional steampunk/dystopia.</p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">When not working, Isabel can usually be found reading or wandering a bookstore. Some of her favorite books include&nbsp;<i fr-original-style="" style="box-sizing: border-box;">The Hunger Games, Pride and Prejudice</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">The Mysterious Benedict Society</i>.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Isabel would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Isabel is kindly offering one free session for low income/under-represented writers.&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Monday 16 September&nbsp;</strong><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">2024</strong></p>

LOOKING FOR: YA, NEW ADULT & ADULT ROMANCE
Born to two bibliophiles, Isabel Lineberry could not have grown up to be anything else. She was born and raised in the Southwest United States but always knew she wanted to move to the UK. In high school she set her sights on a job in the publishing industry and hasn’t blinked since.
Isabel graduated in 2021 from Barrett, the Honors College at Arizona State University, with dual degrees in English Literature and Business Entrepreneurship. Just a few months later she was in Scotland pursuing an MLitt in Fantasy at the University of Glasgow. She wrote her Masters thesis on Tamora Pierce and is a fan of Ray Bradbury, Octavia Butler and Samantha Shannon. 
At Pérez Literary & Entertainment, Isabel looks after foreign rights and audio rights inquiries, assists the Managing Director and is building her own client list of contemporary stories and fantasy, across the YA and New Adult genres and any teen / Adult fiction that features a prominent romantic plot, in any guise.
Isabel is particularly interested in Contemporary Romance, Romantasy and Fantasy and is always attracted to the character and voice first, so give her romantic tension that has her giggling, a villain who is as charming as they are evil or a group of characters who have her watching their conversations as if it’s a tennis match.
More specifically, Isabel is looking for:
Romance –– For YA, updated Meg Cabot or John Green. Those were favorites for her as a teenager but she wants new takes––LGBT characters, diverse backgrounds, complex character development and a deep-dive into what it means to be a teenager in the current world. Give her relatability that doesn’t sacrifice a character’s unique traits. She is looking for the middle ground between the manic pixie dream girl and the buttoned-up character who just needs to take off their glasses.
In New Adult, Isabel is a big fan of authors like Elle Kennedy, C. W. Farnsworth, Elsie Silver and Morgan Elizabeth. BookTok romances are the perfect escapism for readers of all ages but especially for college students and young professionals like myself. Her all-time favorite tropes are Grumpy/Sunshine, Fall First/Fall Harder and all the Spice! She is not a fan of cheating storylines, accidental pregnancy, step-sibling romance or unnecessary miscommunication tropes. 
Romantasy –– Send her romance with sufficient fantasy worldbuilding. The romantic plot should be the main event but the worldbuilding needs to be able to stand up to scrutiny. The reader should accept the customs and specifics of your fantasy without too much confusion. Recent titles Isabel has loved include Fourth Wing and League of Gentleman Witches. 
As for the romance, Isabel loves tropes (especially: Enemies to Lovers, Who Hurt You?), morally grey characters and kick-ass heroines. She loves training montages and dueling as foreplay. Show her spice during high-pressure situations, quick kisses stolen in battlefields, and fantastic banter. She would also love a return to the paranormal romances that dominated the 2010s. Think the 2020s twist on Twilight, Beautiful Creatures, Shiver or Vampire Academy. Isabel is most definitely on the hunt for Romantasy and paranormal romance featuring queer and underrepresented voices.
Fantasy –– The worldbuilding absolutely must be believable and purposeful. Fantasy should be a mirror held up to the real world, offering a differing perspective that allows us to examine something about ourselves or our lives in a new light. Isabel has a masters degree in Fantasy from the University of Glasgow so can be a bit of a stickler when it comes to this! The magic/training/military school trope has been nearly exhausted, so be creative with the setting. Her favorite fantasy author is Tamora Pierce - she would love a “girl has to pretend to be a boy to get her knighthood” storyline that Pierce couldn’t do in the 80s such as LGBT representation (although Alanna was definitely gender fluid and Kel was 100% ace), a deeper dive into the social and political implications (no white saviorism!) and more spice. Some of her other favorite fantasy novels include Howl’s Moving Castle, Good Omens, Kindred and Golden Compass. Isabel does not want Tolkien-esque hard worldbuilding with 100k+ quests; instead focus on the pacing and how it can grab the reader. She wants a fantasy plot that compels me to keep reading even if it’s past her bedtime! She adores fairytale retellings, dark fantasy, alternate histories and historical fantasy, and the occasional steampunk/dystopia.
When not working, Isabel can usually be found reading or wandering a bookstore. Some of her favorite books include The Hunger Games, Pride and Prejudice and The Mysterious Benedict Society. 
Isabel would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.
(In addition to the paid sessions, Isabel is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Monday 16 September 2024

I Am In Print

TWO SPACES LEFT! 30th September Isabel Lineberry #Agent121. Looking for: YA, NEW ADULT & ADULT ROMANCE

Are you tired of frustrating conversations where you can't get your point across properly to people? Do you revert to sending an email rather than picking up the phone? Does the thought of talking to a room full of people fill you with fear? Are you still feeling ‘on the spot’ and overwhelmed by the increasingly complex virtual environment you’re working and communicating in?
The good news is you're not on your own!
This is common amongst many professionals where communication is critical to success.
How would it feel to join or walk into a meeting with the confidence of knowing you can engage everyone immediately? What if you could identify simple ways to adapt your style to communicate more effectively with different people's behaviours? What if this meant better relationships, more collaboration, happier customers and better business?
All you need to know to transform your communication skills can be gained at this engaging and interactive workshop event.

The Hub Events

Attending this programme will give you the knowledge and skills to transform your communication skills immediately, having learnt:

The pros and cons of different communication channels and when best to use them
The power of communicating through words, sound and body language
Why people behave and communicate differently and how to recognise and adapt to their style
What someone's natural behavioural style means when it comes to making decisions
How to increase sales through better and more personalised communication
How to engage better with audiences of all sizes when presenting

How to Communicate with Impact 

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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				<h2>Learning outcome</h2>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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										<span>Learn ways of handling difficult conversations.</span>
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										<span>Understand how to use empathy to facilitate a conversation.</span>
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										<span>Ask open and supportive questions.</span>
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										<span>Use tone and body language to great effect.</span>
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										<span>Handle challenges whilst remaining calm.</span>
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										<span>Learn how to reach an agreement and close the conversation gracefully.</span>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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				<h2>Why should I take this course?</h2>
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										<span>High-quality e-learning content. </span>
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										<span>Course completion certificate.</span>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Recognize the warning signs of impending aggression.</span>
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										<span>Communicate effectively in order to build stronger relationships and better outcomes.</span>
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										<span>Perfect course for managers who are responsible to help every team member improve.</span>
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                                <h2>Course Curriculum</h2>
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					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:02:00</span></td>
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					<td colspan="4"><strong>Difficult Conversations</strong></td>
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					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
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					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
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					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
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					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
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					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Mock Exam</strong></td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
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					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
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Master Your Emotions

Dealing With Difficult Customers

Management Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Do you struggle with giving tricky feedback? Saying something important that you think others won&#39;t want to hear? Standing up for yourself and sharing your thoughts or needs? You are NOT alone! Having worked in a support role for a decent sized employer in the UK for over a decade, we KNOW that this is a challenge for many: a silent struggle that often goes untackled, unsupported and unresolved. Worse still, this is not a status quo without cost. It costs teams, departments and businesses in lost talent, efficiency and poor mental health. It costs YOU too; stress, anxiety, overwork and challenging relationships.</strong></strong></h3><h3 fr-original-style="" style="box-sizing: border-box;">We know there&#39;s a better way and we&#39;d like to share the core concepts with you! We won&#39;t be telling you what to do; that won&#39;t work. What we will be doing is sharing insights, tools and strategies that will allow you to build your confidence and develop your own &#39;tool kit&#39; for the trickier conversations in your life.</h3><h4 fr-original-style="" style="box-sizing: border-box;">We&#39;ll be exploring:</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Essential information about humans and stuff that&#39;s hard to hear</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Getting clear about the issue</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">ABC Messaging</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Moving forward</em></em><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Here&#39;s what some of our delegates thought:</strong></strong></p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 stars! This session is a great introduction to how having difficult conversations can create a more open and honest culture in an organisation.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars! Great session lots of practical examples given and frameworks to support reframing going forward.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars.I have been on a few webinars now and have always learnt so much. The content is delivered in an engaging way and I like that there are discussions that happen throughout - gives it a good balance of listening and discussion. I will forever recommend webinars from The Happy Human and look forward to any further upcoming webinars.&#39;</blockquote><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop to give you the opportunity to think, explore and share your challenges and thoughts. You&#39;ll work in very small groups and we&#39;ll be considerate and respectful of personal preferences throughout. We know that&#39;s tough for some, but here&#39;s the rub - communication is something we can only get better at if we practice it out loud. We hope you&#39;ll give us a chance to show you what a difference a little support and kindness can make!</h3><h4 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Happy Human Training

Wanna learn something simple yet so amazing that it's going to blow your mind?
Good, because this little workshop's a gem. 
Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

A Manager's Guide To Challenging Conversations and How to Have Them Well

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you avoid difficult conversations?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Maybe you avoid certain topics or uncomfortable conversations with certain people.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whatever the reason, avoiding &#39;clearing the air&#39; will almost always have long term, negative consequences. Even if you can&#39;t see the impact of not dealing with the pressing issue, the resentment can build up until one day, someone will explode.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During this two hour session, we will look at:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is a difficult conversation?</li><li fr-original-style="" style="box-sizing: border-box;">What makes difficult conversations even more difficult?</li><li fr-original-style="" style="box-sizing: border-box;">How to prepare for difficult conversations</li><li fr-original-style="" style="box-sizing: border-box;">Understanding and managing emotions - awareness</li><li fr-original-style="" style="box-sizing: border-box;">Seeking help</li><li fr-original-style="" style="box-sizing: border-box;">Providing constructive feedback</li></ul><div fr-original-style="" style="box-sizing: border-box;">After the session, you will be able to recognise your own barriers to approaching difficult conversations, prepare for meetings to minimise negative outcomes and manage emotions, both yours and the other persons more effectively.&nbsp;</div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Neupauer Ltd

Conflict Resolution

Conflict Management

Business Relationship Management (BRM)

Do you avoid difficult conversations? 
"When you avoid them you trade short term discomfort for long-term dysfunction."
Is it worth it? Join our session to learn how to tackle difficult conversations 


How to tackle difficult conversations 

<h2>Mastering Critical Conversations: On-Demand</h2>
<p>We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally.</p>
<p>After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.</p><h3>What You Will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze</li>
<li>Utilize various techniques to mitigate an 'amygdala hijack' state</li>
<li>Leverage a 5-step model to deliver 'challenging' news effectively</li>
</ul><section>
                    <h3>Managing Difficult Conversations</h3><ul><li>Obstacles to managing difficult conversations</li><li>Understanding human nature</li></ul><h3>Brain Science and the Biology of Emotion</h3><ul><li>The unique challenge of social and emotional learning</li><li>The limbic system and the amygdala hijack</li><li>Self-regulation strategy for the amygdala hijack</li></ul><h3>Delivering Challenging Messages</h3><ul><li>Managing difficult conversations</li><li>5 steps for delivering a challenging message</li><li>Verbal active listening techniques</li><li>Preparing to deliver a challenging message (scenarios)</li></ul><h3>Conversations Involving Emotion and Conflict</h3><ul><li>Two types of conflict</li><li>Spectrum of responses to conflict</li><li>Psychological type preferences and conflict</li><li>Creating an action plan</li></ul>


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