Family Liaison in a Crisis

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Family Liaison in a Crisis
Family Liaison in a Crisis


If employees are involved in a crisis, and cannot speak for themselves, it is an essential responsibility of any organisation to be prepared to speak with families on their behalf.

The Family Liaison in a Crisis training will provide practical skills for engaging with family members of staff during and after a crisis. The goal of this training is to equip each participant with the knowledge of common reactions to crisis events, creating a structure for conversations with family members, and implementing the family liaison role when a critical incident occurs. The training also includes aspects of self care as effective boundaries are an essential part of the family liaison role.

This training can be either delivered face to face or as an interactive online course, with breakout rooms for participating in role plays and frequent discussions on working with families in multicultural teams.

Learning Outcomes

  • What Family Liaison is
  • How it fits with a crisis management team
  • Principles and skills for managing a professional relationship with families in distress
  • Understand the framework of engaging and disengaging with families
  • Become aware of the impact of social media on family liaison work
  • Understand the risks of FLIC work
  • Identify self-care strategies
  • Create an action plan


  • Delivered Online

  • All levels

About Thrive Worldwide

Thrive Worldwide
Thrive Worldwide

Your people are your organisation. They’re the ones who fulfil your mission, and the ones who make a difference. So, your organisation is only as healthy as the people in it.

When you work in challenging situations, helping your staff to thrive is complex. It’s about more than just the physical and emotional wellbeing of your staff, it must also include the health of your organisation and leaders as well.  

That’s why we take a holistic approach to the wellness of your people and your organisation. No-one should struggle alone. So together you can achieve more.

Read more about Thrive Worldwide