Name: Office Skills for Customer Success Course
Price: 12 GBP
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Consett

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Leadership Skills Training Course covers all essential techniques of effective communication, building strong teams, leading with influence and all other necessary leadership skills to become a successful leader in your chosen profession or work setting.</p>

Magpie Training

Care Worker

Healthcare Assistant

Leadership

Caregiver Skills Training (CST)

Healthcare

This Leadership Skills Training Course covers all essential techniques of effective communication, building strong teams, leading with influence and all other necessary leadership skills to become a successful leader in your chosen profession or work setting

Leadership Skills

General Admission

<p><strong></strong><strong> 11 in 1 "Business Intelligence" Bundle only at £53 </strong><strong></strong></p><p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p><p>Give a compliment to your career and take it to the next level. This<strong> Business Intelligence </strong>bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Business Intelligence bundle will help you stay ahead of the pack.</p><p>Throughout the Business Intelligence programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector.</p><p>Along with this Business Intelligence course, you will get <strong>10 premium courses, an original</strong><strong>hardcopy</strong>, <strong>11 PDF certificates (Main Course + Additional Courses) </strong>Student ID card as gifts.</p><p><strong>This Business Intelligence Bundle Consists of the following Premium courses: </strong></p><ul><li><strong></strong><strong> Course 01:</strong> Business Intelligence and Data Mining Masterclass<strong><br /></strong></li><li><strong></strong><strong> Course 02:</strong> Financial Analysis<strong><br /></strong></li><li><strong></strong><strong> Course 03:</strong> Introduction to Data Analysis<strong><br /></strong></li><li><strong></strong><strong> Course 04:</strong> SAP Controlling (CO) - Product Costing S4HANA<strong><br /></strong></li><li><strong></strong><strong> Course 05:</strong> Basic Business Finance</li><li><strong></strong><strong> Course 06:</strong> Statistics Essentials<strong><br /></strong></li><li><strong></strong><strong> Course 07:</strong> Strategic Business Management<strong><br /></strong></li><li><strong></strong><strong> Course 08:</strong> Data Protection and Data Security Level 2</li><li><strong></strong><strong> Course 09:</strong> Document Control</li><li><strong></strong><strong> Course 10:</strong> GDPR<strong><br /></strong></li><li><strong></strong><strong> Course 11:</strong> Applied Economics</li></ul><p>Enrol now in Business Intelligence to advance your career, and use the premium study materials from Apex Learning.</p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Business Intelligence expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes.</p><p><strong>Curriculum of Bundle </strong></p><p><strong> Course 01: Business Intelligence and Data Mining Masterclass</strong></p><ul><li>Module 01: What is Business Intelligence?</li><li>Module 02: Starting Case in understanding BI needs in diff phase of business</li><li>Module 03: Decision Making Process and Need of IT systems</li><li>Module 04: Problem Structure and Decision Support System</li><li>Module 05: Introduction to BI Applications</li><li>Module 06: Dashboard presentation systems</li><li>Module 07: Different Types of Charts used in 131 Dashboards</li><li>Module 08: Good Dashboard and BSC</li><li>Module 09: Examples of Bad Dashboards 1</li><li>Module 10: Examples of Bad Dashboards 2</li><li>Module 11: Process of KPI Development</li><li>Module 12: Overview of Data warehouse</li><li>Module 13: More explaining of data warehouse and steps in processing</li><li>Module 14: Data Warehouse Architecture -Tiers</li><li>Module 15: Data Warehouse - components</li><li>Module 16: Approach to develop data structure and Models of database</li><li>Module 17: Basics of Data Mining - Meaning</li><li>Module 18: Basics of Data Mining - Stages of DM</li><li>Module 19: Data Mining Technique - Classification</li><li>Module 20: Data mining - Clustering</li><li>Module 21: Data Mining - Association Rules</li><li>Module 22: Data Mining Applications - Banking</li><li>Module 23: Data Mining Applications - CRM</li><li>Module 24: Data Mining Applications - other industries</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Business Intelligence bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>Business Intelligence and Data Mining Masterclass</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

Business Analytics & Intelligence

Oracle Business Intelligence

Certificate of Business Continuity Programme (CBCI)

Business Intelligence (BI)

Trainers Course

ICDL (International Certification of Digital Literacy)

Business Intelligence

<h3><b>Overview</b></h3>
<p><b>Uplift Your Career &amp; Skill Up to Your Dream Job - Learning Simplified From Home!</b></p>
<p><span>Kickstart your career &amp; boost your employability by helping you discover your skills, talents and interests with our special </span><b>Diploma in Online Aviation Management &amp; Safety </b><span>Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces.</span></p>
<p><span>The </span><b>Diploma in Online Aviation Management &amp; Safety </b><span>Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This </span><b>Diploma in Online Aviation Management &amp; Safety </b><span>Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</span></p>
<p><span>This </span><b>Diploma in Online Aviation Management &amp; Safety </b><span>Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.</span></p>
<p><span>At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.</span></p>
<h3><b>Why buy this Diploma in Online Aviation Management &amp; Safety?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Diploma in Online Aviation Management &amp; Safety</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Diploma in Online Aviation Management &amp; Safety</b><span> course is ideal for</span></p>
<ul>
<li><span>Students</span></li>
<li><span>Recent graduates</span></li>
<li><span>Job Seekers</span></li>
<li><span>Anyone interested in this topic</span></li>
<li><span>People already working in the relevant fields and want to polish their knowledge and skill.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Diploma in Online Aviation Management &amp; Safety</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Diploma in Online Aviation Management &amp; Safety</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Diploma in Online Aviation Management &amp; Safety </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Section 01: Introduction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Aviation</td>
					<td> </td>
					<td><span><i></i> 01:44:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 02: Airside Markings, Designators, Lights</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Airside Markings, Designators, Lights</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 03: Ground Handling Aviation Terms and Abbreviations D.G.C.A and It's Functions ATC</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>GROUND HANDLING AVIATION TERMS AND ABBREVIATIONS D.G.C.A AND IT'S FUNCTIONS ATC</td>
					<td> </td>
					<td><span><i></i> 02:28:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 04: Ground Handling Continued- Process Flow Work Chart for Ground Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>PROCESS FLOW WORK CHART FOR GROUND SERVICES</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 05: Air Transport Safety and Security, Dangerous Goods</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Air Transport Safety and Security, Dangerous Goods</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 06: Immigration &amp; Customs - Departure</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IMMIGRATION &amp; CUSTOMS - DEPARTURE/ ARRIVALFACILITIES AT THE AIRPORT</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 07: Baggage Tracing Routing of the Passenger with Baggage</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>BAGGAGE TRACING ROUTING OF THE PASSENGER WITH BAGGAGE</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 08: Ground Handling Operations: A Technical Perspective RAMP Service/ Equipment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>RAMP SERVICES/ EQUIPMENTS</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 09: Important Labels/ Signs/ Airport Codes/ Countries Capital</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Important Labels/ Signs/ Airport Codes/ Countries Capital</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 10: Financial, Safety Management/ Route Planning/ Airport Planning/, Development</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Aviation Management - Further Reading</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 11: Aviation Law and Insurance</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Aviation law and Insurance</td>
					<td> </td>
					<td><span><i></i> 03:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 12: Ramp Rules and Regulations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ramp Rules and Regulations</td>
					<td> </td>
					<td><span><i></i> 00:58:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 13: Cabin/ Inflight Crew</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cabin/ Inflight Crew</td>
					<td> </td>
					<td><span><i></i> 03:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 14: Corporate Grooming</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Grooming</td>
					<td> </td>
					<td><span><i></i> 01:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 15: Effective Communication Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Effective communication Skills</td>
					<td> </td>
					<td><span><i></i> 02:46:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 16: Interview Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Interview Skills</td>
					<td> </td>
					<td><span><i></i> 01:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 17: Understanding Body Language</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Body language</td>
					<td> </td>
					<td><span><i></i> 01:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 18: Customer Relationship Management: CRM</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management- CRM</td>
					<td> </td>
					<td><span><i></i> 03:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 19: IATA Guidelines - Reconnecting the World during COVID</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IATA Guidelines- Reconnecting the World during COVID</td>
					<td> </td>
					<td><span><i></i> 01:48:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 20: Airport Planning and Development Manual</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Airport Planning and Development Manual</td>
					<td> </td>
					<td><span><i></i> 03:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 21: Operation Control Center</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Operation Control Center</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Diploma in Online Aviation Management &amp; Safety</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Online Course Marketing

Airline Transport Pilot Licence (ATPL)

Global Aviation

Aviation Engineering

Diploma in Management Studies (DMS)

Diploma in Online Aviation Management & Safety

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is ideal for any administrator with an interest in furthering the development of their Salesforce CRM administration, Sales and Service Cloud management, and process automation skills, and who ultimately wants to succeed at the Salesforce Certified Advanced Administrator exam.</p>Overview<p>When you complete this course, you will be able to:Configure data and application security.Describe Sales Cloud and Service Cloud applications.Implement business logic and process automation.Build advanced reports and dashboards.Apply data management best practices.</p><p>This course will help hone your knowledge of of next-level techniques to administer and manage Salesforce?s CRM capabilities through guided scenarios, lecture, and discussion.</p></div><div id="course-pills-2"><h4>Salesforce Security and Custom Objects</h4><ul><li>Restricting and extending object, record, and field access</li><li>Determining appropriate sharing solutions</li><li>Territory Management</li><li>Data relationships</li></ul><h4>Automation, Change Management, and Auditing</h4><ul><li>Process automation tools and best practices</li><li>Change management options</li><li>Sandboxes</li><li>Deployment tools</li><li>Auditing and monitoring</li></ul><h4>Analytics and Data Management</h4><ul><li>Creating reports</li><li>Report types</li><li>Dashboards</li><li>Data quality features and policies</li></ul><h4>Sales, Service, and Content Applications</h4><ul><li>Products, price books, schedules and quotes</li><li>Forecasting</li><li>Salesforce Knowledge</li><li>Entitlements</li><li>Service Cloud console toolkit</li><li>Content management</li></ul><h4>Wrapping</h4><ul><li>Test preparation</li><li>Practice exam</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Salesforce Certification Preparation for Advanced Administrator (CRT211) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Salesforce Certification Preparation for Advanced Administrator (CRT211) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Salesforce Associate

Certified SAFe Agilist

Salesforce Certified JavaScript Developer

AWS Certified Cloud Practitioner

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Salesforce Certified Marketing Cloud Email Specialist

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<p>Please take advantage of online retailing's potential by enrolling in our E-commerce Management Course. The options for selling things and operating enterprises on the World Wide Web have never been more numerous or accessible than they are today.</p><p><strong>This Diploma in E-Commerce Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 150 CPD points) to accelerate your skill development and career advancement in e-commerce management. </strong></p><p>By appreciating the potential of e-commerce and enrolling in one of the best e-commerce courses available online, you may develop your entrepreneurial skills and establish a lucrative business.</p><p>This comprehensive E-commerce Management course includes vital advice from industry gurus on maximising your as an online business owner and how to market your expertise. Our E-commerce Management Course delivers the whole learning curve for anyone interested in starting and growing a profitable online business.</p><p>You will learn how to create and execute E-commerce initiatives, as well as how to provide quality customer care. The most influential brands, goods, and services will be reviewed and the approaches necessary to generate content at an affordable rate. Additionally, you'll learn how to leverage social media and other marketing platforms, as well as transaction management and analytics after studying this E-commerce Management course.</p><p>Students can anticipate taking approximately 431 hours to complete this e-Commerce management course. Additionally, we will provide you with specialised expert assistance to address any questions you may have while studying our e-Commerce management curriculum.</p><p>Our e-Commerce management course can be completed from any location with an internet connection and at your own pace. Enrolling in the e-commerce management course guarantees that you will find your ideal job sooner than ever imagined. With e-Commerce management, you can stand out from the crowd and train for the career you want.</p><p>Each online module is a masterclass on a specific aspect of e-Commerce and may be completed at your own pace. So enrol now and look forward to the future success of your internet business.</p><p><strong>Learning Outcomes of E-commerce Management Course: </strong></p><ul><li>Understand the definition and potential of e-Commerce business</li><li>Be able to plan and implement e-Commerce strategies</li><li>Know how to deliver fantastic customer service</li><li>Learn how to provide in-demand services or products</li><li>Gain an acute understanding of content planning and production</li><li>Become skilled in using social media and other platforms for marketing</li><li>Attain the right kind of transaction management for your business</li><li>Perform analytics to measure the progress of your business</li></ul><p><strong>Why Prefer This E-commerce Management Course?</strong></p><ul><li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another certificate accredited by CPDQS after completing the E-commerce Management course</li><li>Get a <strong>free student ID card!</strong> (£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p><strong>**Curriculum Course**</strong></p><p>Here is the curriculum breakdown of this course:</p><p><strong>Diploma in E-commerce Management at QLS Level 5 </strong></p><p><strong>Module 1: Introduction to Electronic Commerce</strong></p><ul><li>What is Electronic Commerce?</li><li>Definition of E-Business</li><li>The Difference Between E-Commerce and E-Business</li><li>Technological Aspects of Electronic Commerce</li><li>Types of EC Business Models</li></ul><p><strong>Module 2: E-commerce Strategy and Implementation</strong></p><ul><li>Concepts and Overview</li><li>Strategy Initiation</li><li>Strategy Formulation</li><li>Strategy Implementation</li><li>Strategy Assessment</li><li>Performance Improvement and Innovations</li></ul><p><strong>Module 3: Customer Service</strong></p><ul><li>Introduction to Customer Service</li><li>Problems in EC Customer Service</li><li>Creating a Customer Service Strategy</li><li>Automated Customer Service Systems</li><li>Call Centres</li></ul><p><strong>Module 4: Products, Brands, and Services</strong></p><ul><li>Pitching without Pushing</li><li>Rewarding Customers</li><li>Creating Brand Loyalty</li><li>Creating Special Programs</li><li>Serving as a Brand Spokesperson</li><li>Promoting Community Engagement</li><li>Providing Feedback to the Customer</li><li>Maintaining a Positive Environment</li><li>Dealing with Resistance from Your Superiors</li></ul><p><strong>Module 5: Content Planning and Production</strong></p><ul><li>Content Execution Plan</li><li>Messaging, Voice, and Style Guide</li><li>Positioning</li><li>Developing Messaging Approach</li><li>Content Calendar</li></ul><p><strong>Module 6: Use of Social Networks</strong></p><ul><li>Main Social Networks</li><li>Functions of Social Networks</li><li>The Need to Create a Blog</li><li>Implementing Social Media Strategy</li></ul><p><strong>Module 7: Marketing</strong></p><ul><li>Online Consumer Behaviour</li><li>Personalisation</li><li>Behavioural Marketing</li><li>Market Research</li><li>Representative Market Research Approaches</li><li>Web Advertising</li><li>Online Advertising Methods</li><li>Banners</li><li>E-Mail Advertising</li><li>Search Engine Advertisement and Optimisation</li><li>Developing an Online Advertising Plan</li></ul><p><strong>Module 8: Creating an Engaging User Experience</strong></p><ul><li>Creating an Effective Business Presence Online</li><li>Accessibility Goals for Business Websites</li><li>Customer-Centric Web Site Design</li><li>What is e-CRM?</li><li>Benefits of e-CRM</li><li>Building Relationships</li></ul><p><strong>Module 9: Transaction Management</strong></p><ul><li>Common Online Payment Methods</li><li>Electronic Bill Presentment and Payment Systems</li><li>Payment Cards</li><li>Digital Cash</li><li>Advantages and Disadvantages of Digital Cash</li><li>Digital Wallets</li><li>Mobile Banking</li><li>PayPal Payment System</li></ul><p><strong>Module 10: E-commerce Analytics</strong></p><ul><li>What is E-commerce Analytics?</li><li>e-Commerce Metrics</li></ul><p><strong>Assessment Process</strong></p><p>After completing the course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%.</p><p>After passing the course exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Our course is suitable for anyone interested in learning more about this subject. The E-commerce Management programme will assist you in developing a firm grasp of the fundamental ideas and acquiring in-depth knowledge of the subject matter.</p><p>Everyone is welcome to enrol in this course. There are no formal admission prerequisites, and course materials are accessible from anywhere in the world.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no previous knowledge requirements for thsi program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without hesitation.</p><p>All students must have a passion for learning and literacy and be over the age of 16.</p><p>Browse this 100% online course from any internet device, including your computer, tablet or smartphone. This course allows you to study at your speed and grow a quality skillset.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>E-commerce Manager</li><li>Digital Marketing Manager</li><li>Marketing Assistant</li><li>Business Owner</li><li>Entrepreneur</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD QS Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
            <div> <p>Upon passing the Bundle, you need to order to receive a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS.</strong></p> </div>
        <h4>Certificate Accredited by CPD QS</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div><p>Upon finishing the course, you need to order to receive a <strong>Certificate Accredited by CPD QS</strong> that is accepted all over the UK and also internationally.</p></div>
        <h4>Diploma in E-Commerce Management at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            £119
        </p>
            <div><p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered</p></div>

                        </div>

Academy for Health and Fitness

Ecommerce Management Diploma

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PLEASE Note:</strong> We are also able to deliver this course,<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> inhouse,</strong> as well as <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">classroom based</strong>, at a time and location to suit your needs.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 1 Day online workshop is designed around the <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROUD Principle&reg;</strong> an innovative and powerful customer service model which builds into a set of key principles in achieving excellent customer service.&nbsp; Through its simplicity and ease of use it can create a unified customer-focused culture and philosophy within an organisation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROUD Principle&reg;</strong> instils positive behaviours and provides a simple framework to achieve a consistent, excellent customer service experience from start to finish.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the workshop, participants will:</p><ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Be able to engage professionally when speaking with customers</li>
<li fr-original-style="" style="box-sizing: border-box;">Develop skills in identifying a customers&rsquo; needs and handling their enquiries effectively</li>
<li fr-original-style="" style="box-sizing: border-box;">Learn to listen effectively, ask questions and summarise to respond fully to a customer request</li>
<li fr-original-style="" style="box-sizing: border-box;">Have a set of workable tools to utilise in their work</li>
<li fr-original-style="" style="box-sizing: border-box;">Feel confident in providing exceptional customer service.</li>
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Outline</p><ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Proud Principle&reg; &ndash; Customer Excellence Service Model<br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Overview of the model</li>
<li fr-original-style="" style="box-sizing: border-box;">Defining the Customer <br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Internal / External</li>
<li fr-original-style="" style="box-sizing: border-box;">First impressions count:<br fr-original-style="" style="box-sizing: border-box;">&nbsp; &nbsp; - projecting the right image (language, voice and non-verbal messages)<br fr-original-style="" style="box-sizing: border-box;">&nbsp; &nbsp; - building and maintaining rapport</li>
<li fr-original-style="" style="box-sizing: border-box;">Understanding the importance of Perception &amp; Expectation</li>
<li fr-original-style="" style="box-sizing: border-box;">Developing key interpersonal skills in customer service<br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Active Listening &amp; Using Powerful questions</li>
<li fr-original-style="" style="box-sizing: border-box;">Proud Principle&reg; &ndash; Customer Excellence Service Model<br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Using the PROUD Principle&reg;</li>
<li fr-original-style="" style="box-sizing: border-box;">How to handle difficult customers</li>
<li fr-original-style="" style="box-sizing: border-box;">Dealing with challenging requests</li>
<li fr-original-style="" style="box-sizing: border-box;">Embedding a PROUD Principle&reg; Customer culture in the organisation</li>
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course start: 9.00 am - Log-on, admin, introductions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course Finish: 3.30pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There will be frequent rest/comfort breaks interspersed throughout the workshop.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><ul fr-original-style="" style="box-sizing: border-box;">
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: var(--text-alt); letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="color: var(--text-alt); letter-spacing: -0.05px;">Delivery:</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tutor led, highly interactive, engaging content utilising online applications and tools with active slides, interactive whiteboards and breakout rooms. We use online exercises, case-studies, practical examples, and associated video clips; as well as faciliated group discussions around the topic areas to ensure learning.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: var(--text-alt); letter-spacing: -0.05px; background-color: transparent; font-size: 14px; box-sizing: border-box;" fr-original-style="color: var(--text-alt); letter-spacing: -0.05px; background-color: transparent; font-size: 14px;">Fees include:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="color: var(--text-alt); letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="color: var(--text-alt); letter-spacing: -0.05px;">Electronic (pdf) copies of all Slides, Manual.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="letter-spacing: -0.05px;">&#39;Certificate of&nbsp;</span><span style="letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="letter-spacing: -0.05px;">Attendance</span><span style="letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="letter-spacing: -0.05px;">&#39; signed, PMR Training and Development Ltd</span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p>

PMR Training and Development Ltd

Customer Experience

Customer Care

Customer Service

Customer Relations

Customer Success (CS)

Customer Relationship Management

Customer Experience Management

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

 Achieving Customer Service Excellence - PROUD Principle® (Online)

General admission

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>New Account Executives</p>Overview<p>Ramp-up on Systems, CRM, LMS and Sales Model Training</p><p>New Hire Training</p></div><div id="course-pills-2">New Hire Training</div>

Learning & Development

Manager Training

Assessor Training

Onboarding

Teaching & Training

New Hire - AE Training

<p><strong>Sales Management Training: Empowering Sales Teams for Success</strong></p><p>Are you ready to elevate your sales game and lead your team to unprecedented success? Welcome to the Sales Management Training course, a comprehensive program designed to equip you with the skills, strategies, and insights needed to excel in the dynamic world of sales management.</p><p> </p><p><strong>Course Overview:</strong></p><p>Sales Management Training is a structured, five-module course tailored to empower sales managers, team leaders, and aspiring sales professionals with the knowledge and tools necessary to drive revenue growth, enhance team performance, and foster lasting customer relationships. Let's delve into each module:</p><p><strong>Module 1: Sales System and Strategy Development</strong> In this foundational module, participants will learn to craft effective sales systems and strategies aligned with organizational goals and market dynamics. From understanding target markets to defining value propositions, participants will gain insights into building robust frameworks to drive sustainable sales growth.</p><p><strong>Module 2: Sales Process Optimization and Team Management</strong> Module 2 focuses on optimizing sales processes and empowering sales teams for peak performance. Participants will explore techniques for streamlining workflows, leveraging technology for efficiency, and fostering a culture of accountability and collaboration within their teams.</p><p><strong>Module 3: Sales Strategies and Analytics</strong> In Module 3, participants will dive deep into advanced sales strategies and analytics to uncover actionable insights from sales data. From segmentation and targeting to performance tracking and trend analysis, participants will learn how to harness the power of data to refine strategies, identify opportunities, and drive informed decision-making.</p><p><strong>Module 4: Customer Relationship Management and Performance</strong> Building and nurturing customer relationships is at the heart of successful sales management. In this module, participants will explore best practices for customer relationship management (CRM), including effective communication, customer retention strategies, and methods for delivering exceptional customer experiences. Additionally, participants will learn to measure and optimize team performance to achieve outstanding results.</p><p><strong>Module 5: Sales Forecasting and Deal Closure</strong> In the final module, participants will master the art of sales forecasting and deal closure. From pipeline management to negotiation techniques, participants will gain the skills and confidence needed to navigate the sales cycle, overcome objections, and secure successful deals.</p><p> </p><p><strong>Key Features:</strong></p><ul><li>Engaging multimedia content, including video lectures, case studies, and interactive exercises</li><li>Expert insights and real-world examples from seasoned sales professionals</li><li>Practical tools and templates for immediate application in the workplace</li><li>Collaborative learning environment, fostering peer-to-peer interaction and knowledge sharing</li></ul><p> </p><p><strong>Who Should Enroll:</strong></p><ul><li>Sales managers and team leaders</li><li>Sales professionals seeking career advancement</li><li>Entrepreneurs and business owners looking to enhance their sales strategies</li></ul><p> </p><p><strong>Takeaway Benefits:</strong> Upon completion of the Sales Management Training course, participants will:</p><ul><li>Gain a comprehensive understanding of sales management principles and best practices</li><li>Develop strategic insights to drive revenue growth and optimize sales processes</li><li>Strengthen leadership skills to motivate and empower sales teams</li><li>Cultivate lasting customer relationships and enhance customer satisfaction</li><li>Acquire practical tools and techniques to improve sales forecasting and deal closure rates</li></ul><p>Are you ready to transform your approach to sales management and unlock new opportunities for success? Enroll in Sales Management Training today and embark on a journey toward sales excellence!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ Sales System and Strategy Development</h4><div><div><ul><li><div>
<span></span><h5>
Sales System and Strategy Development</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2_ Sales Process Optimisation and Team Management</h4><div><div><ul><li><div>
<span></span><h5>
Module 2_ Sales Process Optimisation and Team Management</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ Sales Strategies and Analytics</h4><div><div><ul><li><div>
<span></span><h5>
Sales Strategies and Analytics</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Customer Relationship Management and Perfo</h4><div><div><ul><li><div>
<span></span><h5>
Customer Relationship Management and Perfo</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5_ Sales Forecasting and Deal Closure</h4><div><div><ul><li><div>
<span></span><h5>
Sales Forecasting and Deal Closure</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Sales Management Training

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Investing in your education is one of the best investments you can make. That&#39;s why we&#39;ve designed this comprehensive course to help you enhance your knowledge and skills in this area. Our industry experts have carefully crafted this course to cover all the fundamentals and more.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is designed to be accessible to beginners and experienced professionals alike, with small modules that are easy to understand. Plus, you&#39;ll have access to tutor support via live chat or email if you have any questions along the way.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completion of this course, you&#39;ll have the knowledge and confidence to stand out to employers in the Commercial Management industry and related fields. You&#39;ll be well-equipped to advance your career and increase your earning potential.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Don&#39;t miss this opportunity to invest in your future. Enrol in the course today and start your learning journey towards success.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To learn more about the specific modules covered in the course, please see the detailed breakdown in the description section below.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Key Learning Points of </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Commercial Management</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course:</strong></p> <ul fr-original-style="" style="box-sizing: border-box;"> <li fr-original-style="" style="box-sizing: border-box;">Explore a diverse range of aspects of this field after the successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">Get inside-out knowledge on Commercial Management topics from the industry experts</li><li fr-original-style="" style="box-sizing: border-box;">Acquire skills that will help you to explore many opportunities</li></ul> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why iBeauty is Your Best Choice</strong></p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key Features of Commercial Management On The Go:</p> <ul fr-original-style="" style="box-sizing: border-box;"> <li fr-original-style="" style="box-sizing: border-box;">Immersive course materials (i.e. videos, presentations and explanatory figures.) of the course</li><li fr-original-style="" style="box-sizing: border-box;">Comprehensive course design for the course</li><li fr-original-style="" style="box-sizing: border-box;">On-demand learning support </li><li fr-original-style="" style="box-sizing: border-box;">Freedom to study at your own pace</li><li fr-original-style="" style="box-sizing: border-box;">Availability of certificate upon successful completion of the course </li><li fr-original-style="" style="box-sizing: border-box;">CPD accreditation Certificate</li><li fr-original-style="" style="box-sizing: border-box;">Content of the courses developed by Industry Experts</li><li fr-original-style="" style="box-sizing: border-box;">24x7 Tutor Support </li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Commercial Management is designed to give our learners the best possible learning experience. Therefore, we&#39;ve broken up our course into bite-sized modules.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&acirc;&plusmn;&acirc;&plusmn; </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Commercial Management</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course Curriculum </strong></p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The detailed curriculum of the course is given below:</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 01:</strong> Introduction to Commercial Management<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 02:</strong> Commercial Relationship Part-1<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 03: </strong>Commercial Relationship Part-2<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 04:</strong> Partnership and Agreements<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 05:</strong> Budget Management<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 06:</strong> Cash Flow Management Part- 1<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 07:</strong> Cash Flow Management Part- 2<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 08:</strong> Negotiation<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 09:</strong> Commercial Risk Management<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 10:</strong> Commercial Project Management<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 11:</strong> Customer Relationship Management (CRM) Part-1<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 12:</strong> Customer Relationship Management (CRM) Part-2<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 13:</strong> Managing Customer Lifecycle<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 14:</strong> Roles of Shareholders in Commercial Management<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 15:</strong> Loans and Debts Management<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 16:</strong> Commercial Legislations</p><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        10 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                             <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone with interest in Commercial Management will find this course valuable. Whether you are a student or an aspiring professional aiming to explore your opportunities in Commercial Management sectors, then this course might just be the perfect opportunity for you.</p> 
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                             <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no prior requirement or experience needed to enrol in our course. You only need the willingness to learn Commercial Management topics. You can access the course materials at any time with any internet-enabled device and keep developing.</p> 
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                             <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Complete your Commercial Management course successfully and develop yourself to enhance your chances of succeeding in the Commercial Management sectors and other relevant fields.</p> 
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        </h2><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> </div>

                        </div>

Institute of Beauty & Makeup

Commercial Manager

Business Leadership

Commercial & Contract Management Certification Program (CCM)

Business & Management

Management Skills

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Commercial Management

<p><strong>Unlock Your Full Potential with Our Office Skills for Customer Success Course! </strong></p><p>Acquire the essential skills that employers are looking for in today's competitive employment market. Our course covers every aspect you need to succeed in today's work environment, from understanding the Microsoft Office Suite to strengthening your organisational skills.</p><p>This Office Skills Bundle is an invaluable asset for any professional looking to hone their abilities. By completing this course, one will gain an in-depth understanding of the fundamentals, allowing them to conduct business quickly and efficiently.</p><p><strong>Linked Topics: </strong></p><ul><li>Office Administration</li><li>Organisational skills</li><li>Effective customer management skills</li><li>Professional communication and correspondence skills</li><li>Microsoft Office Suite</li></ul><p>Along with organisational skills, this learning experience provides insight into handling everyday customer service tasks such as responding to emails, writing reports, making phone calls, and dealing with demanding customers. Learners can acquire the skills required for success through practical exercises, case studies, and real-world scenarios. Additionally, those who complete the course will walk away equipped with the knowledge needed to effectively utilise all the tools available in a modern office setting - from document management software to virtual communication systems.</p><p>With these newly acquired capabilities, graduates are sure to maximise their productivity and create positive experiences for every client they interact with.</p><p><strong>What you will discover are the following: </strong></p><ul><li>Understanding of customer service principles and practices.</li><li>Strengthen your time-management, organisational &amp; business communication skills.</li><li>Gain the skills to be a first-class Administrator.</li><li>Ability to handle difficult customer situations with patience and professionalism.</li><li>Understand the principles of quality customer service.</li><li>Knowledge of conflict resolution and problem-solving techniques.</li><li>Ability to use office technology and software to assist customers.</li><li>Learn the essentials of using formulas and functions.</li><li>Acknowledging data privacy and security regulations.</li><li>Know customer service metrics and reporting.</li><li>Ability to provide accurate information and follow up with customers.</li></ul><p><strong>Benefits of studying Office Skills for Customer Service:</strong></p><ul><li>24/7 access to the course for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li><li>Efficient exam system, assessment and instant results</li><li>Improve your chance of gaining professional skills and better-earning potential.</li></ul><p>Designed and delivered by industry professionals, this course provides an engaging course of study through <strong>modules taught with videos, practical exercises, online study materials and assessments. </strong>You will develop your understanding of best office administration and customer service practice, including role-specific skills in <strong>verbal and nonverbal communication, creating an office procedure guide, CRM and telephone etiquette. </strong>You also improve your IT skills with units on Microsoft Excel, Word and PowerPoint.</p><p><strong>Course Design</strong></p><p>This course is designed with the following modules:</p><p><strong>Admin Support</strong></p><ul><li>Getting Started</li><li>Getting Organized (I)</li><li>Getting Organized (II)</li><li>Managing Time</li><li>Getting It All Done On Time</li><li>Special Tasks</li><li>Verbal Communication Skills</li><li>Non-Verbal Communication Skills</li><li>Empowering Yourself</li><li>The Team of Two</li><li>Taking Care of Yourself</li><li>Wrapping Up</li></ul><p><strong>Administrative Management</strong></p><ul><li>Getting Started</li><li>Why Your Office Needs Administrative Procedures</li><li>Gathering the Right Tools</li><li>Identifying Procedures to Include</li><li>Top Five Procedures to Record</li><li>What to Include in Your Binder (I)</li><li>What to Include in Your Binder (II)</li><li>Organising Your Binder</li><li>What Not to Include in the Procedure Guide</li><li>Share Office Procedure Guide</li><li>Successfully Executing the Guide</li><li>Wrapping Up</li></ul><p><strong>Organisational Skills</strong></p><ul><li>Getting Started</li><li>Remove the Clutter</li><li>Prioritize</li><li>Scheduling Your Time</li><li>To Do Lists</li><li>Paper and Paperless Storage</li><li>Organisations in Your Work Area</li><li>Tools to Fight Procrastination</li><li>Organising Your Inbox</li><li>Avoid the Causes of Disorganization</li><li>Discipline is the Key to Stay Organized</li><li>Wrapping Up</li></ul><p><strong>Customer Relations and Dealings</strong></p><ul><li>Getting Started</li><li>The Right Attitude Starts with You</li><li>Stress Management (Internal Stressors)</li><li>Stress Management (External Stressors)</li><li>Transactional Analysis</li><li>Why are Some Customers Difficult</li><li>Dealing with the Customer Over the Phone</li><li>Dealing with the Customer In Person</li><li>Sensitivity in Dealing with Customers</li><li>Scenarios of Dealing with a Difficult Customer</li><li>Following up With a Customer Once You Have Addressed Their Issue</li><li>Wrapping Up</li></ul><p><strong>Telephone Etiquette</strong></p><ul><li>Getting Started</li><li>Aspects of Phone Etiquette</li><li>Using Proper Phone Language</li><li>Eliminate Phone Distractions</li><li>Inbound Calls</li><li>Outbound Calls</li><li>Handling Rude or Angry Callers</li><li>Handling Interoffice Calls</li><li>Handling Voicemail Messages</li><li>Methods of Training Employees</li><li>Correcting Poor Telephone Etiquette</li><li>Wrapping Up</li></ul><p><strong>Customer Relationship Management</strong></p><ul><li>Customer Relationship Management</li><li>What CRM Is and Who It Serves</li><li>Checklist for Success</li><li>Requirement-Driven Product Selection</li><li>Considerations in Tool Selection</li><li>Strategies for Customer Retention</li><li>Building the Future</li><li>Homegrown vs. Application Service Provider</li><li>Evaluating and Reviewing Your Program</li><li>The Development Team</li></ul><p><strong>Microsoft Office Word</strong></p><ul><li>Getting Started</li><li>Opening</li><li>Working with the Interface</li><li>Your First Document</li><li>Basic Editing Tasks</li><li>Basic Formatting Tasks</li><li>Formatting Paragraphs</li><li>Advanced Formatting Tasks</li><li>Working with Styles</li><li>Formatting the Page</li><li>Sharing Your Document</li><li>Wrapping Up</li></ul><p><strong>Microsoft Office Powerpoint</strong></p><ul><li>Getting Started</li><li>Opening PowerPoint</li><li>Working with the Interface</li><li>Your First Presentation</li><li>Working with Text</li><li>Formatting Text and Paragraphs</li><li>Adding Pictures</li><li>Advanced Formatting Tasks</li><li>Working with Transitions and Animations</li><li>Setting Up Your Slide Show</li><li>Showtime!</li><li>Wrapping Up</li></ul><p><strong>Microsoft Office Excel</strong></p><ul><li>Getting Started</li><li>Opening Excel</li><li>Working with the Interface</li><li>Your First Worksheet</li><li>Viewing Excel Data</li><li>Building Formulas</li><li>Using Excel Functions</li><li>Using Quick Analysis</li><li>Formatting Your Data</li><li>Using Styles, Themes, and Effects</li><li>Printing and Sharing Your Workbook</li><li>Wrapping Up</li></ul><p><strong>How is the course assessed?</strong></p><p>To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Office skills training is ideal for the following:</p><ul><li>Customer service representatives and call centre agents who want to improve their communication and office skills.</li><li>Individuals seeking employment in customer service seek recognition for their skills and knowledge.</li><li>Employers and managers who want to provide training and development opportunities for their customer service staff.</li><li>Small business owners who want to improve the quality of customer service provided by their employees.</li><li>Anyone who wants to enhance their communication skills, organisational skills, and general proficiency in office-based customer service roles.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Office Skills bundle has no formal requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>After completing this office skills bundle you can explore the following career,</strong></p><ul><li>Office Administrator</li><li>Administration Assistant</li><li>Front Office Manager</li><li>Office Coordinator</li><li>Office Assistant</li><li>Compliance Administrator</li></ul><p>Explore each role to earn up to £14,000 to £28,000 per annum.</p>
                        </div>

One Education

Office Skills for Customer Success Course

<p><em>Master Customer Service &amp; CRM</em><em> - delight your customers using great customer care and benefit from lifelong loyalty and referrals</em></p><p>Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yoursâ¦.But guess what - it's not! Customer Service &amp; CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.</p><p>With Apex Learning online Customer Service &amp; CRM course, you can learn the fundamental elements of Customer Service &amp; CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service &amp; CRM program to the highest level.</p><p>The Customer Service &amp; CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service &amp; CRM. So go ahead and give your career in expert Customer Service &amp; CRM a solid boost by accessing professional and helpful learning from Apex Learning today.</p><p><strong>This Customer Service &amp; CRM Training s Bundle Consists of the following Premium courses: </strong></p><p><strong>Courses are included in this Customer Service &amp; CRM Training s Bundle?</strong></p><ul><li>Course 01: Sales and Marketing Skills Level 3</li><li>Course 02: Customer Relationship Management</li><li>Course 03: Know Your Customer (KYC)</li><li>Course 04: Leadership &amp; Management Diploma</li><li>Course 05: Risk Management Level 7</li><li>Course 06: Retail Management Level 5</li><li>Course 07: Effective Communication Skills</li><li>Course 08: Performance Management</li><li>Course 09: Quality Management</li><li>Course 10: Time Management</li></ul><p>Enrol now in Customer Service &amp; CRM To advance your career, and use the premium study materials from Apex Learning.</p><p>The Customer Service &amp; CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service &amp; CRM Expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Customer Service &amp; CRM Bundle Certificates after completion:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li></ul><ul><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        105 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>There is no experience or previous qualifications required for enrolment on this Customer Service &amp; CRM. Our course suitable for students, of all academic backgrounds.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Customer Service &amp; CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.</p><p>There is no time limit for completing this Customer Service &amp; CRM course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Customer Service &amp; CRM expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Service Skills Complete Training</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals
Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.
With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level.
The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today.
This Customer Service & CRM Training Bundle Consists of the following Premium courses: 
Course 01: Sales and Marketing Skills Level 3
Course 02: Customer Relationship Management
Course 03: Know Your Customer (KYC)
Course 04: Leadership & Management Diploma
Course 05: Risk Management Level 7
Course 06: Retail Management Level 5
Course 07: Effective Communication Skills
Course 08: Performance Management
Course 09: Quality Management
Course 10: Time Management
Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning.



Why Choose this Customer Service Bundle?
FREE Customer Service & CRM CPD-accredited certificate
Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery)
Lifetime access to the Customer Service & CRM course materials
The Customer Service & CRM program comes with 24/7 tutor support
Get instant access to this Customer Service & CRM course
Learn Customer Service & CRM training from anywhere in the world
The Customer Service & CRM training is affordable and simple to understand
The Customer Service & CRM training is entirely online



Description:
The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal.
Customer Service & CRM Bundle Certificates after completion:
PDF Certificate: Free (Previously it was £9.99*11 = £109)
Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99)



Who is this Customer Service course for? 
There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds.



Requirements 
Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace.



Career path 
Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Customer Service & CRM Diploma - CPD Certified

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

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					<div><p>Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this step-by-step CRM Lead training course. This CRM Lead course for Consistent Profits has been specially designed to help learners gain a good command of CRM Lead, providing them with a solid foundation of knowledge to understand relevant professionals' job roles.</p><p>Through this CRM Lead course, you will gain a theoretical understanding of CRM Lead and others relevant subjects that will increase your employability in this field, help you stand out from the competition, and boost your earning potential in no time.</p><p>Not only that, but this CRM Lead training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. </p><p>This course is fully CPD-accredited and broken down into several manageable modules, making it ideal for aspiring professionals.</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
									</li>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
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											<span>
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										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
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			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
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											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
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											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Introduction to Customer Relationship Management (CRM)</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Customer Relationship Management (CRM)</td><td><span>🕐 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: CRM Fundamentals</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Fundamentals</td><td><span>🕐 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: CRM Strategies</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Strategies</td><td><span>🕐 00:35:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Data Analysis in CRM</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Data Analysis in CRM</td><td><span>🕐 00:28:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: CRM Databases</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Databases</td><td><span>🕐 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Deepening Customer Relationship</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Deepening Customer Relationship</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Handling Customer Complaints</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Handling Customer Complaints</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 8: Introduction to Customer Service</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Customer Service</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 9: What's Different about Good Customer Service?</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>What's Different about Good Customer Service</td><td><span>🕐 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 10: Future of CRM</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Future of CRM</td><td><span>🕐 00:25:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Skill Up

Online Course Creation

CRM (Customer Relationship Management)

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

CRM Lead

<p><strong>Do you want to work as a customer service representative?</strong> Enjoy facing corporate challenges and thrive to become a service provider? Then this training package is for you!</p> <p>This CRM Bundle will provide you with a broad perspective of dealing with customers, and a better method to handle the external interactions and relationships that drive business growth.</p> <p>Our modules are primarily based on <strong>defining, building, sustaining, and improving long-term relationships with customers. </strong>By taking our courses the learners will focus on the lifetime value of their customers and by that time they will be able to :</p> <ul> <li><strong>Understanding customer needs and wants </strong></li><li><strong>Satisfying and motivating potential customers</strong></li><li><strong>Translating them into an actual customer </strong></li></ul> <p>One of the key topics in the CRM bundle is <strong>Customer acquisition and retention </strong>this will cover issues such as :</p> <ul> <li><strong>Acquiring customers at a lesser cost and acquiring as many customers as possible </strong></li><li><strong>Acquiring customers who have an affinity and are business oriented </strong> </li><li><strong>Acquiring customers who are keen on the newer business model </strong> </li></ul> <p>Along with this course you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a free student ID card.</p> <p><strong>What other courses are included with this CRM Training?</strong></p> <ul> <li><strong>Course 01: </strong>Customer Relationship Management<strong><br /></strong></li><li><strong>Course 02: </strong>Know Your Customer (KYC)</li><li><strong>Course 03: </strong>Retail Management - Level 5<strong><br /></strong></li><li><strong>Course 04: </strong>Phone-Based Customer Service<strong><br /></strong></li><li><strong>Course 05: </strong>Sales: Psychology of Customers<strong><br /></strong></li><li><strong>Course 06: </strong>GCSE English<strong><br /></strong></li><li><strong>Course 07: </strong>Public Speaking and Presentation Skill Course<strong><br /></strong></li><li><strong>Course 08: </strong>The Formula to Talk with Strangers<strong><br /></strong></li><li><strong>Course 09: </strong>Level 2 Microsoft Office Essentials<strong><br /></strong></li><li><strong>Course 10</strong><strong>: </strong>Time Management<strong><br /></strong></li><li><strong>Course 11: </strong>Stress Management Training</li></ul> <p><strong>From this CRM bundle Learners will acquire knowledge on : </strong></p> <ul> <li>What is Customer Relationship Management (CRM)</li><li>Importance of CRM in business</li><li>Customer Retention &amp; Loyalty</li><li>Get an understanding of how the CRM process works</li><li>Importance of retail management in business</li><li>Practical tools and approaches for conducting customer attitude surveys</li><li>Getting to know your customers, and identifying concerns and possibilities.</li><li>Learn the Formula to Talk with Strangers</li><li>Public Speaking and Presentation Skills</li><li>Learn how to make the best use of time</li></ul> <p>So, enrol now in this <strong>CRM (Customer Relationship Management) </strong> Training to advance your career!</p><p>We are really delighted to offer this bundle on customer relationship management from a business viewpoint with you. The emphasis would be on addressing a wide range of critical subjects, beginning with the concept of CRM and progressing through the CRM process model. Each topic is intended to improve not only your academic comprehension but also your practical expertise. However, This training bundle will also teach you how to get up close and personal with your customers, engaging and teaching them so that they naturally return to you for value. Once they're hooked, they're significantly more inclined to buy your stuff.</p> <p><strong>Course Curriculum</strong></p> <p>Course Curriculum of <strong>CRM (Customer Relationship Management)</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the <strong>CRM (Customer Relationship Management) </strong>course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Professionals and entrepreneurs looking to strengthen their understanding of how the customer works and thinks</li><li>Customers-focused business owners or workers that want to enhance their Customer Relationship Management Strategy</li><li>Senior marketing managers looking for a different approach when considering how to manage customer relationships</li><li>Professionals aiming to advance their careers in marketing, leadership, or CRM.</li></ul> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our <strong>CRM (Customer Relationship Management) </strong><strong>Training </strong> is fully compatible with PC's, Mac's, Laptop, tablets and Smartphone devices.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>CRM manager</li><li>Senior CRM manager</li><li>Head of CRM</li><li>Director of Performance Marketing</li></ul> <p>The average salary of a CRM manager is approximately £48,000 per year</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Relationship Management</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p> <p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Continuous Professional Development (CPD)

CRM - CPD Accredited

<div>
						<div>
				<div>
									<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
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				<p><span>Register on the CRM Lead today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</span></p><p><span>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.</span></p><p><span>The CRM Lead is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.</span></p><p><span>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</span></p><h5><b>What You Get With The CRM Lead</b></h5><ul><li><span>Receive an e-certificate upon successful completion of the course</span></li><li><span>Get taught by experienced, professional instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
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				<section>
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			<div>
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						<div>
				<div>
			<h2>Course Design</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<div id="course-home"><div><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li></ul></div></div>					</div>
						</div>
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				<section>
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			<div>
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				<div>
			<h2>Certification</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2>Who Is This Course For:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
						</div>
				</div>
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		</section>
				<section>
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							<div>
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						<div>
				<div>
			<h2>Requirements:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The online training is open to all students and has no formal entry requirements. To study the CRM Lead, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Customer Relationship Management (CRM)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Customer Relationship Management (CRM)</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: CRM Fundamentals</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Fundamentals</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: CRM Strategies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Strategies</td>
					<td> </td>
					<td><span><i></i> 00:34:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Data Analysis in CRM</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Data Analysis in CRM</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: CRM Databases</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Databases</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Deepening Customer Relationship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Deepening Customer Relationship</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Handling Customer Complaints</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer Complaints</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 8: Introduction to Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 9: What's Different about Good Customer Service?</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What's Different about Good Customer Service?</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Future of CRM</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Future of CRM</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment - CRM Lead</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - CRM Lead</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order your Certificates &amp; Transcripts</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order your Certificates &amp; Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

<p>Do you want to improve your customer service skills and build stronger relationships with your customers? Look no further than the CRM and Phone-Based Customer Service bundle. This comprehensive bundle includes two QLS-endorsed courses and five CPD QS-accredited courses, providing you with the knowledge and skills you need to excel in the world of customer service.</p><p>The bundle's two QLS-endorsed courses, the Diploma in Customer Relationship Management (CRM) and Phone-Based Customer Service, cover fundamental topics such as communication skills, relationship management, and phone-based customer service techniques. These courses are designed to help learners understand the importance of customer service and how it can impact business success. Upon completing these courses, learners will receive a hardcopy certificate, which adds value to their resumes and impresses potential employers.</p><p>The five CPD QS-accredited courses in this bundle further enhance learners' skills in customer service. The courses cover essential topics such as KYC, assertiveness and self-confidence development, patient customer service training, winning customers efficiently, and customer service representation. These courses provide learners with the tools and knowledge needed to handle challenging customer service situations with ease.</p><p>This bundle is ideal for individuals who want to develop their customer service skills. Whether you are an entry-level employee or an experienced professional, this bundle provides you with the knowledge and credentials needed to succeed in the customer service industry. Enrol now in the CRM and Phone-Based Customer Service bundle to take the first step towards becoming a customer service expert.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong>Diploma in Customer Relationship Management (CRM) at QLS Level 4</li><li><strong>Course 02:</strong>Diploma in Phone-Based Customer Service Training at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> KYC</li><li><strong>Course 04:</strong> Assertiveness and Self Confidence Development</li><li><strong>Course 05:</strong> Patient Customer Service Training</li><li><strong>Course 06:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 07:</strong> Customer Service - Representative</li></ul><p><strong>Learning Outcomes</strong></p><p>Upon completing the CRM and Phone-Based Customer Service bundle, learners will be able to:</p><ul><li>Understand the fundamental principles of customer relationship management.</li><li>Use phone-based customer service techniques to handle challenging situations.</li><li>Develop effective communication skills to build stronger relationships with customers.</li><li>Apply assertiveness and self-confidence development techniques to succeed in customer service.</li><li>Implement patient customer service training to handle customer complaints.</li><li>Utilise KYC techniques to verify customer identities and prevent fraud.</li><li>Win customers efficiently and represent the company with professionalism.</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The CRM and Phone-Based Customer Service bundle includes two QLS-endorsed courses, Diploma in Customer Relationship Management (CRM) and a Phone-Based Customer Service. The Diploma in CRM covers fundamental topics such as CRM strategies, data analysis in CRM, deepening customer relationships, and handling customer complaints. Upon completing this course, learners will have the necessary knowledge to implement effective CRM strategies and handle customer complaints professionally.</p><p>The Phone-Based Customer Service course covers essential topics such as customer service communication strategies, building rapport over the phone, managing inbound and outbound calls, and problem-solving over the phone. This course is designed to help learners understand the importance of phone-based customer service and the skills required to succeed in this field. Upon completion of this course, learners will have the skills to handle challenging customer service situations over the phone professionally.</p><p><strong>Certificate</strong></p><p>The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, QLS-endorsed courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious QLS Certificate for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The CRM and Phone-Based Customer Service bundle is ideal for:</p><ul><li>Customer service representatives who want to improve their skills.</li><li>Customer service managers who want to train their staff.</li><li>Entrepreneurs who want to enhance their customer service skills.</li><li>Individuals who want to pursue a career in customer service.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative - £18,000 to £25,000 per annum.</li><li>Customer Service Manager - £25,000 to £45,000 per annum.</li><li>Customer Experience Manager - £35,000 to £60,000 per annum.</li></ul><p><strong>Please note</strong> that the above salary ranges are for guidance only and can vary depending on factors such as location, industry, and experience.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Service Design Courses (SDC)

Professional Skills Course (PSC)

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

CRM and Phone Based Customer Service - QLS Endorsed

<p><strong>***24 Hour Limited Time Flash Sale*** <br /><br /> Customer Relationship Management (CRM), KYC &amp; Customer Service Admission Gifts  <br /><br /> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Ever thought about what makes a business truly stand out? Hint: it's all in the magic of how they treat their customers. Picture this: a whopping 70% of UK businesses now recognise that their frontline customer service is where the real battle for brand loyalty is won or lost. That's where this course bundle comes into play. It's like your personal toolkit for becoming a customer service wizard, diving deep into the secrets of CRM, getting up close with KYC, and turning customer service into an art form.</p><p>The course is a carefully curated selection that covers the A to Z of customer interaction and relationship management. From the foundational principles of <strong>CRM</strong> to the specifics of <strong>KYC compliance</strong>, and the nuances of exceptional <strong>Customer Service</strong>, this bundle has it all. Additionally, it focusses on personal development skills such as <strong>Assertiveness</strong>, <strong>Self-confidence</strong>, <strong>Stress Management</strong>, and <strong>Effective Communication</strong>, which are crucial for anyone looking to thrive in a customer-facing role. The inclusion of <strong>Professional CV Writing</strong> and <strong>Job Search Skills</strong> ensures you're fully prepared to take the next step in your career.</p><p>Key Features of the Customer Relationship Management (CRM), KYC &amp; Customer Service Bundle:</p><ul><li><strong>3 QLS-Endorsed Courses:</strong> We proudly offer 3 QLS-endorsed courses within our Customer Service (CRM, KYC &amp; Phone-Based Customer Service) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a <strong>free hardcopy certificate</strong> for each of these courses.</li><ul><li><strong>QLS Course 01: Diploma in Customer Relationship Management (CRM)</strong></li><li><strong> QLS Course 02: KYC</strong></li><li><strong> QLS Course 03: Customer Service</strong></li></ul></ul><ul><li><strong>5 CPD QS Accredited Courses</strong>: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.</li><ul><li><strong>Course 01:</strong> Assertiveness and Self-Confidence Development</li><li><strong>Course 02:</strong> Patient Customer Service Training</li><li><strong>Course 03:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 04:</strong> Customer Service - Representative</li><li><strong>Course 05:</strong> Complete Communication Skills Master Class for Life</li></ul></ul><ul><li>In Addition, you'll get <strong>Five Career Boosting Courses</strong> absolutely FREE with this Bundle.</li><ul><li><strong>Course 01:</strong> Professional CV Writing</li><li><strong>Course 02:</strong> Job Search Skills</li><li><strong>Course 03:</strong> Self-Esteem &amp; Confidence Building</li><li><strong>Course 04:</strong> Professional Diploma in Stress Management</li><li><strong>Course 05:</strong> Complete Communication Skills Master Class</li></ul></ul><p>Embrace this opportunity and use it as an investment for your professional development; it's a gateway to unlocking countless opportunities in the world of business and customer service. With the skills and knowledge gained from these courses, you'll be well-equipped to navigate the complexities of customer interactions and stand out in the competitive job market. Join us, and start your journey towards becoming a customer service expert today!</p><p><strong>Learning Outcomes of Customer Relationship Management (CRM), KYC &amp; Customer Service Bundle:</strong></p><ul><li>Master CRM strategies to build and maintain customer relationships.</li><li>Understand KYC regulations and their application in business.</li><li>Deliver outstanding customer service across various platforms.</li><li>Develop assertiveness and self-confidence in professional settings.</li><li>Manage stress effectively in high-pressure customer service environments.</li><li>Enhance communication skills for clear, impactful interactions.</li></ul><p><strong>Why Prefer this CRM Course?</strong></p><ul><li>Get free <strong>QLS Endorsed Certificates</strong> upon completion of the CRM course</li><li>Get a <strong>Free Student ID Card</strong> with CRM Training</li><li>The CRM course is <strong>Affordable and Simple</strong> to understand</li><li><strong>Lifetime Access</strong> to the CRM course materials</li><li>The CRM course comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong> Course 01: Diploma in Customer Relationship Management (CRM)</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Communication Skills</li><li>Module 08: Negotiation Techniques</li><li>Module 09: Conflict Management</li><li>Module 10: Time Management</li><li>Module 11: Handling Customer Complaints</li><li>Module 12: Future of CRM</li></ul><p><strong> Course 02: KYC<br /></strong></p><ul><li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: AML (Anti-Money Laundering)</li><li>Module 04: KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong> Course 03: Customer Service</strong></p><ul><li>Module 01: Who We Are and What We Do</li><li>Module 02: Establishing Your Attitude</li><li>Module 03: Identifying and Addressing Customer Needs</li><li>Module 04: Generating Return Business</li><li>Module 05: In-Person Customer Service</li><li>Module 06: Giving Customer Service over the Phone</li><li>Module 07: Providing Electronic Customer Service</li><li>Module 08: Recovering Difficult Customers</li><li>Module 09: Understanding When to Escalate</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 10 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free</strong> (Previously it was £12.99*13 = £169)</li><li><strong>CPD Hard Copy Certificate: </strong>Free (Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        130 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Customer service reps</li><li>CRM professionals</li><li>KYC analysts</li><li>Job seekers</li><li>Team leaders</li><li>Career changers</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this CCTV Operation &amp; Security Management bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Customer Relationship Manager - £30,000 to £50,000</li><li>Customer Service Representative - £18,000 to £25,000</li><li>KYC Analyst - £25,000 to £40,000</li><li>Communications Manager - £30,000 to £45,000</li><li>Stress Management Coach - £25,000 to £35,000</li><li>Professional CV Writer - £20,000 to £30,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>QLS Endorsed Hard Copy Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Hard copy certificate - Included<br /><br /></p><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Customer Relationship Management (CRM), KYC & Customer Service

<p><strong>*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! ***</strong></p><p>Ignite your dynamic career and strengthen your deep insight knowledge by signing up for CRM Ultimate Masterclass. This CRM Ultimate Masterclass is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.</p><p>We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding CRM Ultimate Masterclass course to improve your pertinent skills. In this easy-to-digest CRM Ultimate Masterclass course, you will get exclusive training, which will enable you to stand out in this competitive market.</p><p>However, this course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this CRM Ultimate Masterclass Programme, you will attain the productivity to succeed in your organisation.</p><p>So, if you are eager to see yourself in a gratifying CRM Ultimate Masterclass career, then enrol in our course today!</p><p><strong>What will make you stand out?</strong></p><p>On completion of this online course, you will gain:</p><ul><li>CPD Certified Course</li><li>After successfully completing this Course, you will receive a <strong>FREE PDF Certificate </strong>as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of CRM Ultimate Masterclass learning materials.</li><li>This course online test with immediate results</li><li>Enroling in this Course has no additional costs.</li><li>You can study and complete this course at your own pace.</li><li>Study for the CRM Ultimate Masterclass course using any <strong>internet-connected device,</strong> such as a computer, tablet, or mobile device.</li></ul><p>The substantial CRM Ultimate Masterclass is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this CRM Ultimate Masterclass just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of CRM Ultimate Masterclass and explore the key topics such as:</p><p><strong>Curriculum:</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p>Therefore, reinforce your knowledge and furnish your skills by enroling in our course. Take one step closer to achieving your goal.</p><p><strong>Show off your new skills with a certificate of completion</strong></p><p>When you have finished all of the course lectures, a digital certificate will be available for download.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This CRM Ultimate Masterclass Course the Right Option for You?</strong></p><p>This CRM Ultimate Masterclass course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course.</p><p>This course is open to everybody. You can access the CRM Ultimate Masterclass course materials from any location in the world and there are no requirements for enrolment.</p><p><strong>You should enrol in this CRM Ultimate Masterclass course if you:</strong></p><ul><li>Aspire to understand CRM Ultimate Masterclass better.</li><li>Already working on CRM Ultimate Masterclass and eager to learn more.</li><li>Is a student pursuing a relevant field of study?</li><li>Trying to get a job in CRM Ultimate Masterclass-related fields.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Without any formal requirements, you can delightfully enrol in this CRM Ultimate Masterclass course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The aim of this exclusive course is to help you toward your dream career. So, complete this CRM Ultimate Masterclass course and enhance your skills to explore opportunities in relevant areas.</p>
                        </div>

NextGen Learning

CRM Ultimate Masterclass

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now</strong></p><p>No matter what industry are you in, customers are the lifeblood of every business! And <strong>happy customers</strong> mean <strong>healthy business</strong>. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way.</p><p>Our comprehensive bundle on <strong>Customer Relationship Management (CRM)</strong>will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability.</p><p>So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you.</p><p><strong>What will you learn from this Customer Relationship Management (CRM) bundle:</strong></p><ul><li>Become fully aware of CRM, its fundamentals, strategies and the future of CRM</li><li>Explore KYC, CDD, AML and methods to carry out KYC and AML</li><li>Gain an acute understanding of communication, its principles and fundamentals</li><li>Learn about customer service, how to focus on customers and to establish an action plan</li><li>Get a detailed overview of phone-based customer service and customer service communication strategies</li><li>Gain knowledge of hospitality management and the process of development and training in the hospitality industry</li><li>Discover how to work effectively across cultures</li><li>Unveil the secret tricks of the formula of talking with strangers</li><li>Fully understand performance management and conflict management</li><li>Acquire the knowledge, skills and guidelines of stress management</li></ul><p>Along with this <strong>Customer Relationship Management </strong>course<strong>,</strong> you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p><p><strong>What other courses are included with this Customer Relationship Management?</strong></p><ul><li><strong>Course 1:</strong> Know Your Customer (KYC)<strong><br /></strong></li><li><strong>Course 2: </strong>Effective Communication Skills<strong><br /></strong></li><li><strong>Course 3: </strong>Retail Management - Level 5<strong><br /></strong></li><li><strong>Course 4: </strong>Phone-Based Customer Service<strong><br /></strong></li><li><strong>Course 5: </strong>Hospitality and Accommodation Management<strong><br /></strong></li><li><strong>Course 6:</strong> Working Effectively Across Cultures<strong><br /></strong></li><li><strong>Course 7: </strong>The Formula to Talk with Strangers<strong><br /></strong></li><li><strong>Course 8: </strong>Performance Management</li><li><strong>Course 9: </strong>Conflict Management</li><li><strong>Course 10:</strong> Stress Management Training</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><p>Curriculum</p><p><strong>Course 1: Customer Relationship Management</strong></p><ul><li>Introduction to Customer Relationship Management</li><li>Customer Relationship Management Fundamentals</li><li>CRM Strategies</li><li>Data Analysis in Customer Relationship Management</li><li>Customer Relationship Management Databases</li><li>Deepening Customer Relationship</li><li>Handling Customer Complaints</li><li>Future of CRM</li></ul><p><strong>Course 2: Know Your Customer (KYC)</strong></p><ul><li>Introduction to KYC</li><li>Customer Due Diligence</li><li>AML (Anti-Money Laundering)</li><li>KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Regulations to be Complied by Industries</li><li>Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong>Course 3: Effective Communication Skills</strong></p><ul><li>Introduction To Communication - Goals &amp; Benefits</li><li>Key Principles Of Communication</li><li>We are Always Communicating</li><li>Fundamentals Of Communication - Part 1</li><li>Fundamentals Of Communication - Part 2</li><li>Great Communication Tips - Part 1</li><li>Great Communication Tips - Part 2</li><li>Self-Talk &amp; Powerful Language</li><li>Miscommunication</li><li>Still MORE Great Tips! Part 1</li><li>Still MORE Great Tips! Part 2</li><li>Still MORE Great Tips! Part 3</li><li>Final Thoughts and Suggestions</li><li>PROMO Communication (BEST)</li></ul><p><strong>Course 4: Retail Management - Level 5<br /></strong></p><ul><li>Module 01: Introduction to Retail Management</li><li>Module 02: Retail Strategy</li><li>Module 03: Retail Buying and Merchandising</li><li>Module 04: Retail Pricing</li><li>Module 05: Supply Chain Management in Retailing</li><li>Module 06: The Sales Process and Dealing with Customers at the Checkout</li><li>Module 07:Importance of Consumer Behaviour</li><li>Module 08: Taking Trends and Targeting Customers Effectively</li><li>Module 09: The Importance of Communicating with Customers</li><li>Module 10: Choosing a Retail Location</li><li>Module 11: Retail Psychology</li><li>Module 12: Negotiate the Right Deal with Suppliers</li><li>Module 13: Develop Store Security Procedures</li><li>Module 14: Management Skills for Leading Your Team</li><li>Module 15: Selling in Multiple Channels</li><li>Module 16: Retail Brand Management</li><li>Module 17: Health &amp; Safety for Retail Stores</li><li>Module 18: Consumer Rights Act</li></ul><p><strong>Course 5: Phone-Based Customer Service</strong></p><ul><li>Introduction to Customer Service</li><li>What's Different about Good Customer Service?</li><li>Customer Relationship Management</li><li>Customer Service Communication Strategies</li><li>Aspects of Phone Etiquette</li><li>Building Rapport Over the Phone</li><li>Inbound and Outbound Calls</li><li>Active Listening and Managing Tough Callers</li><li>Managing Interoffice Calls and Voicemail</li><li>Problem Solving over the Phone</li><li>Intra Organisation Dealings</li><li>Measuring Customer Service</li></ul><p><strong>Course 6: Hospitality and Accommodation Management</strong></p><ul><li>Introduction to Hospitality Management</li><li>An Overview of Hotel Industry</li><li>The Process of Selection and Recruitment in Hospitality Industry</li><li>The Process of Development and Training in Hospitality Industry</li><li>Management of Front Office Operations</li><li>Management of Housekeeping, Engineering and Security Operations</li><li>Management of Food and Beverage Operations</li><li>Management of Service Quality in Hospitality Industry</li><li>Marketing in Travel and Tourism Business</li><li>Accounting in Hospitality Industry</li><li>Customer Satisfaction</li><li>E-Hospitality and Technology</li></ul><p><strong>Course 7: Working Effectively Across Cultures</strong></p><ul><li>Introduction</li><li>Cultural identity</li><li>OBSERVE</li><li>Learn</li><li>APPLY</li><li>More practical TIPS</li><li>Wrap up</li></ul><p><strong>Course 8: The Formula to Talk with Strangers</strong></p><ul><li>Course Overview</li><li>The Formula</li><li>Summary</li><li>End</li></ul><p><strong>Course 9: Performance Management</strong></p><ul><li>Introduction</li><li>Performance</li><li>Key Performance Indicators</li><li>Reporting</li><li>Rewarding</li><li>Conclusion</li></ul><p><strong>Course 10: Conflict Management</strong></p><ul><li>Unit 01: Introduction</li><li>Unit 02: Understand the Keys to Conflict</li><li>Unit 03: How Misunderstandings Arise and the Solution</li><li>Unit 04: Personality Types in Conflict</li><li>Unit 05: Escalation of Conflict</li><li>Unit 06: De-escalating Conflict</li><li>Unit 07: Closing Section</li></ul><p><strong>Course 11: Stress Management Training</strong></p><ul><li>Beginning Concepts</li><li>Specific Stress Management Techniques</li><li>MORE Stress Reduction Strategies</li><li>Still MORE Stress Reduction Techniques - Part 1</li><li>Still MORE Stress Reduction Techniques - Part 2</li><li>Still MORE Stress Reduction Techniques - Part 3</li><li>BONUS Video &amp; Wrap Up!</li><li>Special LIVE Bonus Video!</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this <strong>Customer Relationship Management (CMR) </strong>bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our <strong>Customer Relationship Management (CMR) </strong>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as:</p><ul><li>CRM Analyst</li><li>CRM Consultant</li><li>CRM Developer</li><li>CRM Executive</li><li>CRM Manager</li><li>CRM Specialist</li></ul><p>And many more!</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Relationship Management (CRM)</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Know Your Customer (KYC)

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd.</p><p>From the fundamentals of <strong>Customer Relationship Management</strong> and <strong>Public Relations</strong> strategies to the nuances of <strong>Phone-based Customer Service</strong> and <strong>KYC</strong> protocols, this bundle offers a deep insight into <strong>Customer Service Excellence</strong>. It also includes specialised training in <strong>Hospitality</strong>, <strong>Service Helpdesk</strong>, and <strong>Technical support</strong>, along with personal development courses like <strong>Assertiveness</strong>, <strong>Conflict resolution</strong>, and <strong>Effective Communication Skills</strong>.</p><p><strong>Courses Included In this CRM Training Are:</strong></p><ul><li><strong> Course 01:</strong> Customer Relationship Management</li><li><strong> Course 02:</strong> PR: Public Relation</li><li><strong> Course 03:</strong> Phone-Based Customer Service</li><li><strong> Course 04:</strong> Know Your Customer (KYC)</li><li><strong> Course 05:</strong> Customer Service - Representative</li><li><strong> Course 06:</strong> Customer Service &amp; Environment</li><li><strong> Course 07:</strong> Patient Customer Service Training</li><li><strong> Course 08:</strong> Customer Service Fraud Officer</li><li><strong> Course 09:</strong> Service Helpdesk &amp; Technical Support</li><li><strong> Course 10:</strong> Call Centre Training</li><li><strong> Course 11:</strong> Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li><strong> Course 12:</strong> Assertiveness and Self Confidence Development</li><li><strong> Course 13:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong> Course 14:</strong> Hotel Management with Hotel Receptionist and Hospitality Management</li><li><strong> Course 15:</strong> Professional Waiter Diploma</li><li><strong> Course 16:</strong> Receptionist Skills</li><li><strong> Course 17:</strong> Conflict Resolution</li><li><strong> Course 18:</strong> Decision-Making and Critical Thinking Training</li><li><strong> Course 19:</strong> Developing Interpersonal Skills Course</li><li><strong> Course 20:</strong> Effective Communication Skills</li></ul><p>Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert!</p><p><strong>Learning Outcomes of the CRM, PR &amp; Phone-Based Customer Service Bundle:</strong></p><ul><li>Master CRM strategies to enhance customer loyalty and retention.</li><li>Develop effective PR skills for managing public perception and communication.</li><li>Deliver exceptional phone-based customer service across industries.</li><li>Understand and implement KYC procedures for customer verification.</li><li>Enhance customer service skills specifically tailored for hospitality management.</li><li>Improve interpersonal, decision-making, and critical thinking skills.</li></ul><p><strong>Why Choose Our CRM, PR &amp; Phone-Based Customer Service Bundle?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of the CRM bundle</li><li>Get a <strong>Free Student ID Card</strong> with CRM Training</li><li>The CRM course is <strong>Affordable and Simple</strong> to understand</li><li><strong>Lifetime Access</strong> to the CRM course materials</li><li>The CRM course comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong> Course Curriculum </strong></p><p><strong> Course 01: Diploma in Customer Relationship Management at QLS Level 4</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong> Course 02: PR: Public Relation</strong></p><ul><li>Module 01: Introduction to Public Relations</li><li>Module 02: Concepts of Public Relations</li><li>Module 03: Management and Organisation of Public Relations</li><li>Module 04: Public Relations Tactics and Research</li><li>Module 05: Major Fields of Public Relations Practice Part I</li><li>Module 06: Major Fields of Public Relations Practice Part II</li><li>Module 07: Social Media and PR</li><li>Module 08: Public Speaking</li><li>Module 09: Power of Storytelling</li><li>Module 10: Becoming an Influencer</li><li>Module 11: Importance of Body Language</li><li>Module 12: Implementing CSR</li><li>Module 13: Performance Evaluation and Performance Reporting</li><li>Module 14: Cross-Cultural Awareness</li><li>Module 15: Cross-Cultural Communication</li><li>Module 16: Corporate Cross-Cultural Awareness</li><li>Module 17: Cultural Values</li><li>Module 18: Working with and Managing a Culturally Diverse Team</li><li>Module 19: Defamation</li><li>Module 20: Crisis management</li><li>Module 21: Media Regulatory Bodies</li><li>Module 22: Ethics: Professionalism in Public Relations</li><li>Module 23: Decision Making with Critical Thinking</li></ul><p><strong> Course 03: Phone-Based Customer Service</strong></p><ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: What's Different about Good Customer Service?</li><li>Module 03: Customer Relationship Management</li><li>Module 04: Customer Service Communication Strategies</li><li>Module 05: Aspects of Phone Etiquette</li><li>Module 06: Building Rapport Over the Phone</li><li>Module 07: Inbound and Outbound Calls</li><li>Module 08: Active Listening and Managing Tough Callers</li><li>Module 09: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 17 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free</strong> (Previously it was £12.99*20 = £260)</li><li><strong>CPD Hard Copy Certificate: Free</strong> (For The Title Course: Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (For The Title Course: Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        310 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Customer service reps</li><li>PR professionals</li><li>Hospitality staff</li><li>Call centre agents</li><li>Anyone in service</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this CRM bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Customer Relationship Manager - £30,000 to £50,000</li><li>Public Relations Officer - £25,000 to £40,000</li><li>Call Centre Manager - £28,000 to £45,000</li><li>Patient Service Specialist - £20,000 to £35,000</li><li>Hotel Receptionist/Manager - £18,000 to £30,000</li><li>Customer Service Trainer - £25,000 to £40,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>Customer Relationship Management CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>Diploma in Customer Relationship Management at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Hard copy certificate - Included</em></p><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

CRM, PR & Phone-Based Customer Service

<p>Delve into the CRM (Customer Relationship Management)'s principles   Obtain the abilities required to raise your competence in this field   Get a grasp of level 3,4 with a certificate of level 4 knowledge   All with this Imperial Academy's all-inclusive course.</p> <p>Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of CRM (Customer Relationship Management). The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in this sector.</p> <p><strong>This skill building </strong><strong>training </strong><strong>includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>CPD Certifications (PDF and Hard Copy)</li><li>24/7 Tutor Support</li></ul><p>This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of CRM (Customer Relationship Management) as you move through the modules of this course and learn about its key ideas, including things like  </p> <p><strong>Level 3</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li></ul> <p><strong>Level</strong><strong>4</strong></p> <ul> <li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get a Level4QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>If you want to understand the global influence of CRM (Customer Relationship Management), you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the CRM (Customer Relationship Management) issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

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