6082 Courses

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS. You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction. PART I – BROADENING THE VIEW Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity. PART II – FAIR STANDARDS Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity. PART III – ORGANIZATIONAL UNITY Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions. ATTENDEES WILL BE ABLE TO: Discover new ways to “see things differently;” Use Emotional Intelligence to strengthen relationships and increase awareness of self and others; Define Diversity and uncover ways in which it is significantly useful in an organization; Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making); Manage conflict through unity, using the organization’s mission, vision, values, and goals; and Understand and communicate value to staff. Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class.    Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB. Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams. In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job. OBJECTIVES Participants will be able to: Build a consistent framework and process to ensure an unbiased candidate experience; Choose job specifications and determine how success will be measured (skills); Identify characteristics and qualities that will support the required skills; Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job; Review legal and appropriate interviewing etiquette/guidelines, including social media research; Screen candidates, using resumes and phone interviews; and Conduct successful role-play Behavioral Interviews in class. CLASSES WILL INCLUDE: Workbooks for future reference and study. Workshop / role play with actual interview scenarios to assist in internalizing data. Time for individual questions and concerns to aid in personalizing tactics. Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others. Ildiko OraveczNew Mexico International Society for Performance Improvement

Facilitated by Steph Cox, Relationship Fundraising Lead at Dorothy House Hospice & HIGN trustee. Joining Steph are guest speakers, Andy King* (Fireside Fundraising), and Jane Montague* (Jane Montague Consultancy & Majestic Publications). Training and networking day for those working in events, community, corporate, and marcomms roles. FREE for HIGN members £25 fee for non-members (or commitment for your hospice to take organisational membership - you MUST have your line manager's approval before booking if you are a non-member). Outline timings: 10am: Arrival & refreshments 10.15am: How to tell your service users' stories 11.30am: Who wouldn't your service users wnat you speaking to? 12.30pm: Lunch 1.30pm: How to tell your organisational story 3.30pm: Q&A / general chat 4pm: Close Lunch will be provided at no charge, please specify if you have any dietary requirements when booking The day will NOT be online or recorded so that people feel more comfortable openly sharing. Fundraising, fundamentally, is storytelling. Where companies have the opportunity to sell you something – a chocolate bar, a glass of wine, a holiday – charities rely on donors buying into our stories. However, these stories can be hard to find – and even harder to shape. When you know your service users well, you can struggle to put their story onto a page. You can end up missing major opportunities because you can’t explain why you do what you do in a simple, emotional way. You’ll learn how to find, shape and tell stories in a way that connects donors emotionally to your cause. We’ll feature a live demonstration of turning a case study or a scrap of an idea into an emotional, simple story. Then you will get a chance to use these tools for yourself. You will leave equipped and inspired to build deeper emotional connections with your donors. As well as some beneficial training, the day is a great chance to catch up with others working in South West and Wales Hospices. Suitable for those working in corporate, events, community, and marcomms roles. Aimed at all levels. FREE parking is available, we ask attendees to park in the lower car park, so to allow good access for our patients in the upper car parks. *About Andy: Andy is an award-winning storyteller. In July 2022, Fundraising Magazine named him ‘the most influential fundraiser in the UK’. Andy’s passion is helping charities tell their most important stories to those with the power to change the ending. This has led him to kickstart corporate partnerships programmes from a standing start to a value of £450,000 per year in 18 months. He has also transformed existing approaches to go beyond ‘logo-led’ fundraising with St. John’s Ambulance and UNESCO. Having worked with charities of all shapes and sizes, he is keen to create the tools that will work for you. *About Jane: Working with charities seems now like it should always have been my career path. But the lure of auditing (has anyone ever said that?),and then HR, swerved me from seeing where my heart really lay until 5 years into my working life. I’ve had the honour of working with charities all over the UK for the past 20 years through our family business, Majestic Publications. Over time, my work with charities has developed way beyond the production of their free-of-charge fundraising publications, and I now spend a significant proportion of my time acting as an advisor, a networker, and trainer for wider issues too including GDPR, Direct Mailing, and working with commercial participators. Having established Jane Montague Consultancy as an entity in its own right, my role, as I see it, is two-fold: - - to help and assist charities of all sizes to make connections with businesses, with other charities, and with professionals so that fundraising goals can be met, exceeded, and new strategies formed. - to guide charities and companies through the minefield of the new regulation surrounding charity and business partnerships. I provide the commitment to work with regulatory bodies such as the Fundraising Regulator and the Charity Commission to ensure that charities and those companies that want to help them, are protected and regulated, earning the trust of the communities that they serve.