Name: Productive Communication Skills in the Workplace
Price: 35 GBP
Availability: InStock

<h1>Introduction:<br />
</h1>
<p>Slips, trips and falls in the workplace are some of the biggest causes of increased employee absenteeism, insurance costs and lowered productivity. By implementing stringent risk assessment procedures and regular inspections, you can significantly reduce the risk of accidents. Responsible employers understand that they have a legal and moral duty to promote employee health and wellbeing by creating a safe work environment.</p>
<p> </p>
<h1>This course explains the following topics in detail:</h1>
<ul>
<li>The importance of maintaining a safe workplace environment for employees, as well as visitors; understanding the negative effects of employees working in a risky environment, which increases the likelihood of slips, trips and falls;</li>
<li>Common hazards found in workplace environments, including trailing cables, contaminated and uneven floor surfaces, poor lighting, unguarded stairs, clutter and improper cleaning methods;</li>
<li>The selection of appropriate footwear, including the design of the outer sole and the materials used to make the shoes; the tread and cleat pattern, as well as the tread depth.</li>
<li>Preventative techniques, in order to eliminate risks, including conducting risk assessments, training cleaning staff to use proper techniques and educating employees to immediately report any spills;</li>
<li>Other control measures, including providing education and training to employees and cleaning staff, providing adequate lighting, installing ramps and railings along stairs, using proper mopping and spill clean-up techniques and unclogging drains.</li>
</ul>
<p> </p>
<h1>Important benefits of studying the course include:</h1>
<ul>
<li>Improved levels of wellbeing, health and happiness amongst employees</li>
<li>A minimisation in employee absenteeism, a reduction of sick days and insurance costs</li>
<li>Gaining a well-deserved reputation as a responsible and caring employer</li>
<li>The maximisation of productivity and profits.</li>
</ul>

OnlineCoursesLearning.com

Slips, Trips and Falls

General Admission

Advancing Positive Behavior Certification <br /><br />Bothersome conduct in the work environment or home can debilitate connections, lower resolve and make a harmful, useless air. Lamentably, advancing positive conduct in others can be a test. Just requesting that they change only sometimes yields the outcomes you need. Fortunately, when you reexamine your way to deal with conduct change, you can advance positive conduct in any setting. This course will give you reasonable tips and techniques to help others in receiving more productive practices, while reinforcing your connections. <br /><br />You Will Learn: <br /><br />Why working environment and family culture bigly affects an individual's practices, and how to make changes that advance positive <br /><br />Why explaining your qualities and assumptions advances positive change <br /><br />Instructions to demonstrate alluring practices, and why you should stay reliable in your methodology <br /><br />Step by step instructions to urge people to rehash positive practices, and how to perceive progress <br /><br />Rules to follow when directing people towards their objectives, and how to help them arrive at their maximum capacity <br /><br />Advantages of Taking this Course: <br /><br />On the off chance that you work in an administrative or administrative job, this course will assist you with advancing positive change in your group <br /><br />In the event that you are a parent, this course will assist you with advancing positive practices in your youngsters <br /><br />In the event that you need to improve your own and expert connections, this course will help you by developing your comprehension of human conduct by and large <br /><br />On the off chance that you have an interest in brain research, this course will give you a helpful prologue to behaviorism, support and demonstrating, key ideas in this field

Promoting Positive Behaviour

<p>Introducing the Diploma in HR Management &amp; Recruitment Consultant - an extensive bundle of 18 courses designed to equip you with the knowledge and skills needed to excel in the dynamic field of Human Resources and Recruitment. This comprehensive bundle covers a wide range of essential topics, providing you with a solid foundation in HR management, recruitment strategies, crisis communication, performance management, and much more. Discover the theoretical insights and strategies required to thrive in these fields, and gain a competitive edge in your career.</p><p>With the Diploma in HR Management &amp; Recruitment Consultant, you will delve into the intricacies of HR management, understanding the principles and best practices to effectively navigate employee management, meeting coordination, and workplace confidentiality. Master the art of recruitment consulting, developing expertise in virtual interviewing techniques, change management, and negotiation skills. Explore crucial areas such as UK employment law, equality and diversity, and conflict management to ensure compliance and foster a harmonious work environment.</p><p><strong>We proudly offer 18 courses within the Diploma in HR Management &amp; Recruitment Consultant bundle, providing you with industry-recognised qualifications. These Courses are: </strong></p><ul><li><strong>Course 01: </strong>HR Management Diploma</li><li><strong>Course 02: </strong>Recruitment Consultant Diploma</li><li><strong>Course 03:</strong> HR - Crisis Communication</li><li><strong>Course 04:</strong> Virtual Interviewing for HR</li><li><strong>Course 05:</strong> Diploma In UK Employment Law</li><li><strong>Course 06:</strong> Diploma in Performance Management</li><li><strong>Course 07: </strong>Key Performance Indicators Professional</li><li><strong>Course 08:</strong> Become an Expert in Trello</li><li><strong>Course 09:</strong> Workplace Confidentiality</li><li><strong>Course 10:</strong> Change Management</li><li><strong>Course 11: </strong>Diploma in Employee Management</li><li><strong>Course 12:</strong> Diploma in Meeting Management</li><li><strong>Course 13: </strong>Equality and Diversity</li><li><strong>Course 14: </strong>Payroll Administrator Training</li><li><strong>Course 15: </strong>Time Management</li><li><strong>Course 16: </strong>Conflict Management Training</li><li><strong>Course 17:</strong> Level 2 Certificate in Workplace Management: Violence</li><li><strong>Course 18: </strong>Negotiation Skills Certificate</li></ul><p><strong>In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle.</strong></p><ul><li><strong>Course 01: </strong>Professional CV Writing</li><li><strong>Course 02: </strong>Job Search Skills</li><li><strong>Course 03: </strong>Self Esteem &amp; Confidence Building</li><li><strong>Course 04: </strong>Professional Diploma in Stress Management</li><li><strong>Course 05: </strong>Complete Communication Skills Master Class</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Acquire a deep understanding of HR management principles and strategies.</li><li>Develop essential skills in recruitment consulting and virtual interviewing.</li><li>Gain expertise in crisis communication and change management.</li><li>Comprehend UK employment law and its implications on HR practices.</li><li>Learn effective performance management techniques and key performance indicators.</li><li>Cultivate workplace confidentiality and ensure data protection.</li><li>Enhance your proficiency in meeting management and conflict resolution.</li></ul> <p>This comprehensive package offers 18 carefully curated courses, covering the fundamental aspects of HR management and recruitment strategies. Designed to provide you with a theoretical understanding of key concepts and practices, this bundle empowers you to make informed decisions and contribute significantly to the success of any organization. Dive into the intricate world of HR management and recruitment consulting, and unlock the potential for growth and advancement in your career.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        230 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>HR professionals seeking to enhance their knowledge and expertise.</li><li>Recruitment consultants looking to expand their skill set.</li><li>Individuals aspiring to pursue a career in HR management or recruitment consulting.</li><li>Professionals in related fields seeking to broaden their understanding of HR practices.</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>HR Manager: £30,000 - £60,000 per year</li><li>Recruitment Consultant: £25,000 - £40,000 per year</li><li>HR Consultant: £30,000 - £50,000 per year</li><li>Performance Manager: £30,000 - £50,000 per year</li><li>Employment Law Advisor: £25,000 - £45,000 per year</li><li>Training and Development Manager: £35,000 - £55,000 per year</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Academy for Health and Fitness

HR Management

HR (Human Resources)

Recruitment Consultant

Chartered Institute of Personnel Development (CIPD)

HR Advisor

Diploma in Management Studies (DMS)

Diploma in HR Management & Recruitment Consultant

Chesterfield

<p style="color: rgb(25, 25, 25); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(25, 25, 25);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Immediate Life Support &nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(25, 25, 25); box-sizing: border-box;" fr-original-style=" color: rgb(25, 25, 25);"><p style="color: rgb(25, 25, 25); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(25, 25, 25);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">One Day Course</strong></p><p style="color: rgb(25, 25, 25); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(25, 25, 25);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost:&nbsp;</strong> &pound;95+ vat</p><div style="color: rgb(25, 25, 25); box-sizing: border-box;" fr-original-style=" color: rgb(25, 25, 25);"><div data-shortcode-id="3.0.0.2-1694448482757" data-quickaccess-editable="yes" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Maximum 6 people</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course includes the latest CPR and Coronavirus recommendations. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This ILS training course is designed to meet the requirements of ILS training laid down&nbsp;by UK Resus Council guidelines and is certified by ProTrainings.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The aim is to train healthcare personnel in cardiopulmonary resuscitation, simple&nbsp;airway management and safe defibrillation, enabling them to manage patients in&nbsp;cardiac arrest until the arrival of a cardiac arrest team and to participate as team members. The course is run over one day and consists of lectures and practical&nbsp;sessions<i fr-original-style="" style="box-sizing: border-box;">.</i></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">LEARNING CONTENT</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learning content in this ILS and AED Training Course goes above and beyond BLS training with this immediate Life Support (ILS) Course, learning much more about the Human Body. </p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The aim of this ILS and AED course is to:</li><li fr-original-style="" style="box-sizing: border-box;">Understand basic life support requirements.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to demonstrate post-resuscitation procedures.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to carry out basic user maintenance and troubleshooting AED.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the safe use of an AED.</li><li fr-original-style="" style="box-sizing: border-box;">Understand medical emergencies.</li></ul></div></div><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: rgb(0, 0, 51) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 51) !important;">Immediate Life Support &bull; ILS Training</h2><p style="color: rgb(25, 25, 25); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(25, 25, 25);">The Immediate Life Support (ILS) course provides the necessary knowledge and skills when dealing with cardiac arrest or other cardiovascular emergencies. These workshops are designed for healthcare professionals who must be equipped to deal with life-threatening emergencies.</p><p style="color: rgb(25, 25, 25); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(25, 25, 25);">Our ILS workshops are interactive, engaging, and hands-on. We believe that learning is best achieved through practice, so our workshops involve real-life scenarios where participants can apply their newly acquired skills under the guidance of experienced instructors.</p><p style="color: rgb(25, 25, 25); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(25, 25, 25);">Upon completion of a First-Aid Qualification, employers can be assured that they have highly-trained personnel capable of responding swiftly and effectively to any First-Aid needs. This fulfils legal obligations and contributes to a safer, more caring work environment for all. In essence, the First Aid Certification is more than just a qualification; it&rsquo;s an investment in the health and safety of your workforce.</p></div>

Aplus Medical Services & Training

Immediate Life Support (ILS)

Immediate Life Support (ILS) - Level 3 (VTQ)

General admission

<strong>Learn and master Excel 2019 by learning advanced functions and formulas</strong>
        <p>Get beyond the basics and supercharge your current skill level in Excel. With this 9-hour, expert-led video training course, you'll gain an in-depth understanding of more advanced Excel features that delve into high-level consolidation, analysis and reporting of financial information.
Upon completion of this course, you'll be able to create charts that have an impact from databases that communicate data and financial records efficiently and effectively.
You will be able to report data in various formats including: tables, graphs and PivotTables. Once completed you'll have advanced understanding of Excel that will positively impact your professional capability.
All the codes and supporting files for this course are available at: https://github.com/PacktPublishing/Microsoft-Excel-Advanced-2019</p>
        <h2>What You Will Learn</h2><p>What s new/different in Excel 2019<br>Advanced charting and graphing in Excel<br>How to use detailed formatting tools<br>Lookup and advanced lookup functions<br>Financial functions including calculating interest and depreciation<br>Statistical functions<br>Connecting to other workbooks and datasets outside of Excel e.g. MS Access and the web.<br>How to create awesome visualizations using sparklines and data bars<br>Mastery of PivotTables and Pivot Charts<br>Scenario Manager, Goal Seek, and Solver<br>Advanced charts such as Surface, Radar, Bubble and Stock Charts</p>
        <h2>Audience</h2><p>This course is designed for those who have basic knowledge of Excel 2019/365 and those upgrading from previous software versions</p>
        <h2>Approach</h2><p>A complete course packed with Quiz, Working examples, Exercise and demo files. </p>
        <h2>Key Features</h2><p>Learn and understand advanced Excel features that delve into high-level consolidation, analysis, and reporting of financial information * Learn and master advanced charting and graphing in Excel</p>
        <h2>Github Repo</h2><p>https://github.com/packtpublishing/microsoft-excel-advanced-2019</p>
        <h2>About the Author</h2><h3>Simon Sez IT</h3><p>Simon Sez IT has offered technical courses for individuals, small businesses, and Fortune 500 companies since 2008, with thousands of employees who can benefit from the easy-to-learn and hands-on software training. It offers over 8,000 video tutorials on a range of software programs.

Simon Sez IT ensures stress-free eLearning and enhanced employee productivity-whether you implement new software or a technological upgrade in your work environment. With over 600,000 students from 180 countries, Simon Sez IT is the preferred online learning choice for individuals and businesses worldwide.</p>
        <h2>Course Outline</h2><h4>1. Introduction to Excel 2016 Advanced Course</h4><p></p><br><h4>2. Functions</h4><p></p><br><h4>3. Date and Time Functions</h4><p></p><br><h4>4. Text Functions</h4><p></p><br><h4>5. Logical Functions</h4><p></p><br><h4>6. Lookup Functions</h4><p></p><br><h4>7. Financial Functions</h4><p></p><br><h4>8. Statistical Functions</h4><p></p><br><h4>9. Connecting to External Data</h4><p></p><br><h4>10. Tables</h4><p></p><br><h4>11. Pivot Tables</h4><p></p><br><h4>12. Data Analysis</h4><p></p><br><h4>13. Graphs and Charts</h4><p></p><br><h4>14. Excel Web App</h4><p></p><br><h4>15. Course Conclusion</h4><p></p>

Packt

Microsoft Excel

Programming

Learn and master Excel 2019 by learning advanced functions and formulas

Microsoft Excel Advanced 2019

<p>Delve into the <strong>Hospitality</strong> principles   Obtain the abilities required to raise your competence in this field   Get a grasp of level 2,3 with a certificate of level 3 knowledge   All with this Imperial Academy's all-inclusive course.</p> <p>Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of <strong> Hospitality</strong>. The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in this sector.</p> <p><strong>This skill building training includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>CPD Certifications (PDF and Hard Copy)</li><li>24/7 Tutor Support</li></ul><p>This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of <strong>Hospitality</strong> as you move through the modules of this course and learn about its key ideas, including things like  </p> <p><strong>Level 2</strong></p> <p>Module 01: Understanding the Service<br />Module 02: Types of Concierge Services<br />Module 03: Necessary Skills for Any Concierge</p> <p><strong>Level 3</strong></p> <p>Module 04: Principles for a Concierge Service Business<br />Module 05: Delivering Customer Service<br />Module 06: Concierge Work Environment and Etiquettes<br />Module 07: Emergency Measures for a Hotel Concierge</p> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get a Level 3 QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>If you want to understand the global influence of <strong>Hospitality</strong>, you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the <strong>Hospitality</strong> issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 2 & 3 Hospitality

<p>Delve into the <strong>Concierge </strong>principles   Obtain the abilities required to raise your competence in this field   Get a grasp of level 2,3 with a certificate of level 3 knowledge   All with this Imperial Academy's all-inclusive course.</p> <p>Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of <strong> Concierge</strong>. The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in this sector.</p> <p><strong>This skill building training includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>CPD Certifications (PDF and Hard Copy)</li><li>24/7 Tutor Support</li></ul><p>This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of <strong>Concierge </strong>as you move through the modules of this course and learn about its key ideas, including things like  </p> <p><strong>Level 2</strong><br />Module 01: Understanding the Service<br />Module 02: Types of Concierge Services<br />Module 03: Necessary Skills for Any Concierge</p> <p><strong>Level 3</strong><br />Module 04: Principles for a Concierge Service Business<br />Module 05: Delivering Customer Service<br />Module 06: Concierge Work Environment and Etiquettes<br />Module 07: Emergency Measures for a Hotel Concierge</p> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get a Level 3 QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>If you want to understand the global influence of <strong>Concierge</strong>, you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the <strong>Concierge </strong>issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Level 2 & 3 Concierge

<p>Delve into the <strong>Hospitality - Concierge</strong> principles   Obtain the abilities required to raise your competence in this field   Get a grasp of level 2,3 with a certificate of level 3 knowledge   All with this Imperial Academy's all-inclusive course.</p> <p>Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of <strong> Hospitality - Concierge</strong>. The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in this sector.</p> <p><strong>This skill building training includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>CPD Certifications (PDF and Hard Copy)</li><li>24/7 Tutor Support</li></ul><p>This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of <strong>Hospitality - Concierge</strong> as you move through the modules of this course and learn about its key ideas, including things like  </p> <p><strong>Level 2</strong></p> <p>Module 01: Understanding the Service<br />Module 02: Types of Concierge Services<br />Module 03: Necessary Skills for Any Concierge</p> <p><strong>Level 3</strong></p> <p>Module 04: Principles for a Concierge Service Business<br />Module 05: Delivering Customer Service<br />Module 06: Concierge Work Environment and Etiquettes<br />Module 07: Emergency Measures for a Hotel Concierge</p> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get a Level 3 QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>If you want to understand the global influence of <strong>Hospitality - Concierge</strong>, you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the <strong>Hospitality - Concierge</strong> issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Level 2 & 3 Hospitality - Concierge

<p><strong>Teaching Assistant Level 3 Qualification</strong></p><p>Enhance your efficiency in the teaching profession and gear up your career opportunities in this noble sector with the most exclusive <strong>Level 3 Award in Education and Training (RQF)</strong> qualification.</p><p>The <strong>Level 3 Award in Education and Training (RQF)</strong> qualification is a level 3 Award in Education &amp; Training AET(former PTLLS) which has been regulated by the UK's Govt. and awarded by Focus, the UK's fastest-growing awarding organisation. Focus is a well-established awarding organisation governed by Ofqual, ensuring professionalism and appreciation of the qualifications.</p><p>This <strong>Level 3 Award in Education and Training (RQF)</strong> qualification aims to improve your knowledge of the education and training sector. Learners who complete this certification will have a good understanding of the skills and information that a qualified teacher or education professional must possess. You will also achieve a globally recognised certification to boost your confidence and establish a rewarding career in the teaching sector.</p><p>Guess what's more!!!</p><p>Along with this outstanding <strong>Level 3 Award in Education and Training (RQF)</strong> qualification, learners will get two Premium CPD accredited courses completely FREE!!! Courses are:</p><ul><li>Level 3 Diploma in Speech Therapy and SEN Teaching</li><li>Phonics Teaching Diploma Level 3</li></ul><p>These courses will help to boost the learning and enrich your speech therapy and phonics teaching proficiency.</p><p>Enrol now and step forward for a glorious future!!!</p><p><strong>Qualification Summary</strong></p><ul><li>Qualification type: Focus Level 3 Award</li><li>Qualification title: Focus Level 3 Award in Education and Training (RQF)</li><li>Accreditation status: Accredited</li><li>Level: 3</li><li>Guided Learning Hours (GLH): 48</li><li>Total Qualification Time (TQT): 120</li><li>Qualification number (QN): 601/6099/8</li></ul><p><strong>****Qualification Curriculum****</strong></p><p><strong>**Level 3 Award in Education and Training (RQF)**</strong></p><ul><li><strong>Unit 1:</strong> Understanding Roles, Responsibilities and Relationships in Education and Training</li><li><strong>Unit 2:</strong> Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training</li><li><strong>Unit 5:</strong> Understanding Assessment in Education and Training</li></ul><p><strong>***Curriculum of The FREE Courses***</strong></p><p><strong>**Level 3 Diploma in Speech Therapy and SEN Teaching**</strong></p><p><strong>Speech Therapy</strong></p><ul><li><strong>Module 01: </strong>An Overview of Speech Therapy</li><li><strong>Module 02: </strong>The Science of Speech</li><li><strong>Module 03: </strong>The Anatomy of Speech</li><li><strong>Module 04: </strong>Characteristic of Speech: Linguistic Discipline</li><li><strong>Module 05: </strong>Literacy and Language Development</li><li><strong>Module 06: </strong>Child Speech &amp; Language Disorders</li><li><strong>Module 07: </strong>Adult Speech &amp; Language Disorders</li></ul><p><strong>SEN Teaching Assistant</strong></p><ul><li><strong>Module 01: </strong>Special Education Needs (SEN) An Overview</li><li><strong>Module 02: </strong>SEN Support</li><li><strong>Module 03: </strong>High Quality Teaching for Pupils with SEN</li><li><strong>Module 04: </strong>SEN Teaching Methodologies</li><li><strong>Module 05: </strong>Communication and Interaction</li><li><strong>Module 06: </strong>Cognition and Learning</li><li><strong>Module 07:</strong> Physical Development And Skills</li><li><strong>Module 08: </strong>Sensory or Physical Needs</li><li><strong>Module 09: </strong>Working in Partnership</li></ul><p><strong>**Phonics Teaching Diploma Level 3**</strong></p><ul><li><strong>Module 01: </strong>Introduction to Phonics Education</li><li><strong>Module 02: </strong>Role of Early Phonics Teaching</li><li><strong>Module 03: </strong>Career as Phonics Teacher</li><li><strong>Module 04: </strong>Teaching Phonics</li><li><strong>Module 05: </strong>Jolly Phonics</li><li><strong>Module 06: </strong>Involving Parents and Carers</li><li><strong>Module 07: </strong>Speaking and Phonological Awareness</li><li><strong>Module 08: </strong>Systematic Assessment and Record-Keeping</li><li><strong>Module 09: </strong>Meeting Individual Needs</li><li><strong>Module 10: </strong>Cognitive Approaches in Dyslexia</li><li><strong>Module 11:</strong> Phonics for Deaf Children</li><li><strong>Module 12: </strong>Teaching Higher Level of Phonics</li></ul><p><strong>Learning Outcomes</strong></p><p>What skills will I gain from this <strong>Level 3 Award in Education and Training (RQF)</strong> Qualification?</p><ul><li>Understand the underlying fundamentals of teaching and learning</li><li>Make a practical approach to session planning</li><li>Explore the various approaches to learning</li><li>Determine the students' desires and long-term goals</li><li>Implement strategies for assessing your students' potential</li><li>You will become an expert in education and training</li><li>You will gain knowledge in teacher expectations &amp; attributions and much more</li></ul><p><strong>Course Duration</strong></p><ul><li>Total Qualification Time</li></ul><p>This is an estimate of the total length of time it is expected that a learner will typically take to achieve and demonstrate the level of attainment necessary for the award of the qualification i.e. to achieve all learning outcomes.</p><p>Total Qualification Time is GLH and an estimate of the number of hours a learner is likely to spend in preparation, study, or any other learning including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor, or tutor. The credit value, where given, for qualification, is determined by TQT, as one credit corresponds to 10 hours of learning.</p><p><strong>Total Qualification Time for this qualification is 120 hours.</strong></p><ul><li>Guided Learning Hours</li></ul><p>These hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other</p><p>appropriate provider of education or training.</p><p><strong>Guided Learning Hours for this qualification is 48.</strong></p><p><strong>Assessment</strong></p><ul><li><strong>Unit 1: Understanding roles, responsibilities and relationships in education and training:</strong></li></ul><p>You will be required to submit a written assignment demonstrating your knowledge of legal responsibilities, equality and diversity, individual learner needs, maintaining a safe and supportive learning environment, and your role as a teacher and your superiors.</p><ul><li><strong>Unit 2: Understanding and using inclusive teaching and learning approaches in education</strong></li></ul><p>You will be required to complete a written assignment demonstrating your knowledge and understanding of inclusive teaching and learning, as well as your understanding of your own role's strengths and limitations, how to motivate learners, ground rules, and teaching and learning resources. You must perform a micro-teach (15 minutes - 1 hour long) to a group of at least three people of your choosing.</p><ul><li><strong>Unit 5 - Understanding assessment in education and training</strong></li></ul><p>You will be required to complete a written assignment that reflects your knowledge of the purpose of assessment, different assessment types, how to conduct assessments, understanding learner involvement in assessment, reasons for constructive feedback, and effective assessment record keeping.</p><p><strong>Video Assessment</strong></p><p>You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work product evidence.</p><p>Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation.</p><p>You have to submit all your assignments via the online portal.</p><p><strong>Certification</strong></p><p>Successful candidates will be awarded a<strong> Level 3 Award in Education and Training (RQF) </strong>Qualification Certificate from Focus Awards Limited.</p><p>Learners will also get CPD accredited <strong>Phonics Teaching Diploma </strong> and<strong> Speech Therapy &amp; Special Education Needs (SEN) Training </strong>certificate from <strong>Apex Learning</strong><strong>.</strong></p><p><strong>Progression</strong></p><ul><li>Level 4 Certificate in Education and Training</li><li>Level 5 Diploma in Education and Training</li><li>Level 3 Award in Understanding the Principles and Practices of Assessment</li><li>Level 3 Award in Assessing Competence in the Work Environment</li><li>Level 3 Award in Assessing Vocational Related Achievement</li><li>Level 3 Certificate in Assessing Vocational Achievement</li><li>Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice</li><li>Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice</li><li>Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice</li><li>Level 4 Award in Learning and Development</li><li>Level 4 Diploma in Learning and Development</li></ul><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Those who have already worked in the teaching profession</li><li>The aspiring professionals who want to add new skills to their CV</li><li>Individuals who want to start their career as a teacher or teaching assistant</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Level 3 Award in Education &amp; Training (RQF)</strong> qualification does not have any specific entry requirements for students. However, you must be at least 19 years old or above to register.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Level 3 Award in Education &amp; Training (RQF)</strong></p><p>You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples:</p><ul><li>Primary School Teacher</li><li>Secondary School Teacher</li><li>Private Tutor</li><li>Freelance Teacher/ Trainer</li></ul>
                        </div>

Apex Learning

Teaching Assistant Level 3 Qualification

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Did you know that poor communication costs UK businesses an estimated <strong>£40 billion</strong> a year? Struggling to get your point across or misread body language can lead to misunderstandings, missed deadlines, and frustrated colleagues. Effective communication is the key to a successful career -  are you ready to unlock your potential?</p><p>This comprehensive bundle equips you with the skills you need to become a powerful communicator in any workplace setting. You'll learn <strong>effective communication strategies</strong> for different situations, from giving clear presentations to delivering constructive feedback. Discover the secrets of <strong>nonverbal communication</strong>, understand how to build rapport with colleagues, and gain the confidence to lead and manage teams effectively.</p><p><strong>Our Bundle contains </strong><strong>5 </strong><strong>of our premium courses for one discounted price:</strong></p><ul><li><strong> Course 01:</strong> Workplace Communication Management</li><li><strong> Course 02: </strong>Communication Skills</li><li><strong> Course 03:</strong> Business Communication</li><li><strong> Course 04:</strong> The Secrets of Body Language</li><li><strong> Course 05:</strong> Leadership &amp; Management</li></ul><p>Invest in your future and gain a competitive edge by mastering productive communication strategies, building stronger professional relationships, and contributing to a more collaborative and successful work environment. Enrol Today!</p><p><strong>Learning Outcomes of Productive Communication</strong></p><ul><li>Develop strategies for effective workplace communication management.</li><li>Enhance verbal, non-verbal, and written communication skills.</li><li>Apply business communication best practices in professional settings.</li><li>Interpret and utilize body language effectively in communication.</li><li>Implement leadership and management principles for clear communication.</li><li>Foster a productive and collaborative work environment through communication.</li></ul><p><strong>Why Choose Us?</strong></p><ul><li>Get a <strong>Free CPD Accredited Certificate</strong> upon completion of Productive Communication</li><li>Get a <strong>free student ID card</strong> with Productive Communication Training program (£10 postal charge will be applicable for international delivery)</li><li>The Productive Communication is affordable and simple to understand</li><li>This course is <strong>entirely online, interactive lesson</strong> with voiceover audio</li><li>Get <strong>Lifetime access</strong> to the Productive Communication course materials</li><li>The Productive Communication comes with <strong>24/7 tutor support</strong></li></ul> <p>Start your learning journey straightaway!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong> Course 01: Workplace Communication Management</strong></p><ul><li>Module 01: Information And Communication For Stakeholders</li><li>Module 02: Communication &amp; Barriers</li><li>Module 03: Culture And Communication In The Workplace</li><li>Module 04: Language And Effective Communication</li><li>Module 05: Business Communication &amp; Interpersonal Relationships</li><li>Module 06: Communication Improvement At Workplace</li></ul><p><strong> Course 02: Communication Skills</strong></p><ul><li>Module 01: Effective Communication</li><li>Module 02: How to Talk to Anyone</li><li>Module 03: Power of Storytelling</li><li>Module 04: Becoming an Influencer</li><li>Module 05: Importance of Body Language</li><li>Module 06: Communication Skills for Job Interviews</li><li>Module 07: Public Speaking</li></ul><p><strong> Course 03: Business Communication</strong></p><ul><li>Business Communication</li><li>Verbal And Non-Verbal Communication</li><li>Written Communication</li><li>Electronic Communication</li><li>Communicating With Graphics</li><li>Effectively Working For Your Boss</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 2 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: </strong><strong>Free </strong>(Previously it was £12.99*5 = £65)</li><li><strong>CPD Hard Copy Certificate: £29.99</strong></li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        50 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Managers and team leaders.</li><li>Business professionals and executives.</li><li>Human resources and training professionals.</li><li>Aspiring leaders and communicators.</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Communication Manager</li><li>Corporate Trainer</li><li>Public Speaker</li><li>Leadership Coach</li><li>Business Consultant</li><li>HR Professional</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £29.99
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Productive Communication Skills in the Workplace

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The Level 3 Award in Assessing Competence in the Work Environment (RQF) is intended for assessors who assess occupational competence in an individual&rsquo;s work environment. This qualification introduces learners to the principles and practices of assessment and assessing occupational competence in the work environment.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">If you will also assess &nbsp;knowledge and understanding in environments other than the work environment (for example a workshop, classroom or training environment), we recommend that you complete the full CAVA certificate, <a href="https://atctraining.net/courses/level-3-certificate-in-assessing-vocational-achievement" target="_blank" rel="noopener" style="color: rgb(2, 116, 190); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 116, 190);">click here</a>.&nbsp;If you do not have access to assess learners in the workplace, we recommend the Level 3 Award in Assessing Vocational Achievement,&nbsp;<a href="https://atctraining.net/courses/level-3-award-in-assessing-vocationally-related-achievement-rqf" target="_blank" rel="noopener" style="color: rgb(2, 116, 190); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 116, 190);">click here</a>.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners will achieve 9 credits across 2 units:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding the principles and practices of assessment</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assess occupational competence in&nbsp;the work environment</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Duration:</span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Typically, distance learning students complete this course within 3-6 months although students are able to take up to 12 months to complete the qualification.&nbsp;</span><a href="https://atctraining.net/options-to-extend-your-qualification" target="_blank" rel="noopener" style="color: rgb(2, 116, 190); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 116, 190);">Extension options</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;are available if required.</span><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Delivery Methods:</span></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(58, 58, 58);">This qualification is completed by distance learning with full tutor support provided. Your tutor will arrange an introduction call once enrolled.</span><br style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);">We are able to offer classroom or remote delivery for in-house courses.&nbsp;</span><br fr-original-style="" style="box-sizing: border-box;"></span></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessments:</span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">To complete the qualification, trainee assessors must:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Complete a written assignment for unit 1. This is approximately 3,500 words, broken into smaller parts.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assess two different learners, across two different units (or courses) in the work environment.&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Be observed whist carrying out an assessment &nbsp;in the work environment by a qualified assessor.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Take part in a professional discussion and reflect on own performance.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Pre-requisites:</span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners must be aged 19+ years to be enrolled onto this course. You must be in a position to assess learners in the work environment as part of this qualification. Ideally, you will have access to a qualified assessor in the workplace to act as a mentor.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Please note: course materials are provided in English and the practical assessment must be completed in English.</span></p><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Who should do this course?:</span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This course aims to meet the needs of a range of trainee assessors, such as:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Those wishing to assess nationally accredited qualifications, including NVQ&rsquo;s and apprenticeships.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Those already in a teaching job, of which assessment also forms part of the day-to-day role.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Certificate:</span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">A certificate is provided upon successful completion, following internal and external quality assurance.&nbsp;</span></div>

ATC Training Limited

The Level 3 Award in Assessing Competence in the Work Environment (RQF) is intended for assessors who assess occupational competence in an individual’s work environment. This qualification introduces learners to the principles and practices of assessment and assessing occupational competence in the work environment.

If you will also assess  knowledge and understanding in environments other than the work environment (for example a workshop, classroom or training environment), we recommend that you complete the full CAVA certificate, click here. If you do not have access to assess learners in the workplace, we recommend the Level 3 Award in Assessing Vocational Achievement, click here.

Learners will achieve 9 credits across 2 units:

Understanding the principles and practices of assessment
Assess occupational competence in the work environment

Level 3 Award in Assessing Competence in the Work Environment (RQF)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is designed for all project managers and project team leaders. This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Team Leadership techniques.</p><p>Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager?s human resource expertise, from initial planning through project closure.  Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs.</p></div><div id="course-pills-2"><h3>1 - Project Teams Overview</h3> <ul> <li>Project Human Resource Management</li> <li>Project Human Resources Management Processes</li> <li>Case Study Selection</li> </ul> <h3>2 - Develop Human Resource Plan</h3> <ul> <li>Plan Human Resource Management</li> <li>Roles and Responsibilities</li> <li>Project Organizational Chart</li> <li>Staffing Management Plan</li> <li>Resource Histogram</li> </ul> <h3>3 - Acquire Project Team</h3> <ul> <li>Acquire Project Team Overview</li> <li>Multi-Criteria Decision Analysis</li> <li>Acquire Contract Resources</li> <li>Optimize Virtual Teams</li> <li>Best Practices</li> <li>Social Identity Theory</li> <li>Virtual Teams and Social Identity Theory</li> <li>Team Building Activities for Virtual Teams</li> <li>Cultural Diversity</li> <li>Individualism and Communitarianism</li> <li>Perspectives of Time and Space</li> <li>Fate and Personal Responsibility</li> <li>Face and Saving Face</li> <li>Body Language</li> <li>Create Resource Calendars</li> </ul> <h3>4 - Develop Project Team</h3> <ul> <li>Develop Project Team Overview</li> <li>Ground Rules</li> <li>Form, Storm, Norm, Perform, Adjourn</li> <li>Team Building</li> <li>Team Building ? Personality Profiles</li> <li>Collaborative, Delphi, Majority and Plurality Decision Making</li> <li>Recognition and Rewards</li> <li>Expectancy Theory</li> <li>Maslow?s Hierarchy Of Needs</li> <li>Operant Conditioning</li> <li>Team Performance Assessment</li> </ul> <h3>5 - Manage Project Team</h3> <ul> <li>Manage Project Team Overview</li> <li>Performance Problems</li> <li>Challenging Stakeholders</li> <li>Stress Management</li> <li>Conflict Management and Resolution</li> <li>Views of Conflict</li> <li>Sources of Project Management Conflict</li> <li>Conflict Resolution Survey</li> <li>Conflict Resolution Techniques</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Project Team Leadership training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Project Team Leadership course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Project Leadership

Project Management Professional (PMP)

Project Management

Professional Skills Course (PSC)

Leadership Development

Google Project Management

Project Team Leadership

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			<h2>Overview</h2>		</div>
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							<p><span>By enroling in Concierge Work Environment and Etiquettes, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Concierge Work Environment and Etiquettes course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Concierge Work Environment and Etiquettes course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Concierge Work Environment and Etiquettes Program.</span></p><p><span>So enrol in our Concierge Work Environment and Etiquettes course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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			<h2><b>Description</b>
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							<p><span>Enroling in this Concierge Work Environment and Etiquettes course can improve your Concierge Work Environment and Etiquettes perspective, regardless of your skill levels in the Concierge Work Environment and Etiquettes topics you want to master. If you're already a Concierge Work Environment and Etiquettes expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Concierge Work Environment and Etiquettes insights that will help you make the most of your time. This Concierge Work Environment and Etiquettes course will act as a guide for you if you've ever wished to excel at Concierge Work Environment and Etiquettes.</span></p>						</div>
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			<h2>Why Choose Us?</h2>		</div>
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							<ul><li><span>After successfully completing the Concierge Work Environment and Etiquettes Course, you will receive a </span><b>FREE PDF Certificate </b><span>as evidence of your newly acquired abilities.</span></li><li><span>Lifetime access to the whole collection of Concierge Work Environment and Etiquettes learning materials.</span></li><li><span>Online test with immediate results</span></li><li><span>Enroling in the course has no additional cost.</span></li><li><span>You can study and complete the Concierge Work Environment and Etiquettes course at your own pace.</span></li><li><span>Study for the Concierge Work Environment and Etiquettes course using any internet-connected device, such as a computer, tablet, or mobile device.</span></li></ul>						</div>
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			<h2>Who Is This Course For?</h2>		</div>
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							<p><span>This Concierge Work Environment and Etiquettes course is a great place to start if you're looking to start a new career in Concierge Work Environment and Etiquettes field. This training is for anyone interested in gaining in-demand Concierge Work Environment and Etiquettes proficiency to help launch a career or their business aptitude. </span></p>						</div>
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			<h2>Requirements</h2>		</div>
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							<p><span>The Concierge Work Environment and Etiquettes course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Concierge Work Environment and Etiquettes, without any fuss.</span></p>						</div>
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			<h2>Career Path</h2>		</div>
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							<p><span>This Concierge Work Environment and Etiquettes training will assist you develop your Concierge Work Environment and Etiquettes ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Concierge Work Environment and Etiquettes professional story and personalise your path to a new career. Furthermore, developing this Concierge Work Environment and Etiquettes skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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					<td colspan="4">Module 01: Understanding the Service</td>
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					<td>Understanding the Service</td>
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					<td><span><i></i> 00:12:00</span></td>
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					<td colspan="4">Module 02: Types of Concierge Services</td>
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					<td>Types of Concierge Services</td>
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					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 03: Necessary Skills for Any Concierge</td>
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					<td>Necessary Skills for Any Concierge</td>
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					<td><span><i></i> 00:26:00</span></td>
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					<td colspan="4">Module 04: Principles for a Concierge Service Business</td>
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					<td>Principles for a Concierge Service Business</td>
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					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Module 05: Delivering Customer Service</td>
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					<td>Delivering Customer Service</td>
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					<td><span><i></i> 00:13:00</span></td>
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					<td colspan="4">Module 06: Concierge Work Environment and Etiquettes</td>
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					<td>Concierge Work Environment and Etiquettes</td>
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					<td><span><i></i> 00:18:00</span></td>
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					<td colspan="4">Module 07: Emergency Measures for a Hotel Concierge</td>
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					<td><span><i></i> 00:13:00</span></td>
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NextGen Learning

Concierge Work Environment and Etiquettes Course

ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><div data-url="https://www.improvingcommunications.com/events/webinar-workplace-professionalism-harassment-learning-program/" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Harassment doesn&rsquo;t have to be of a sexual nature &ndash; it can include offensive remarks about a person&rsquo;s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort.</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Topics:</u></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Harassment Laws: The definition of sexual harassment and quid pro quo.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments).</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Creating a happy work environment free from hostility and discomfort.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Reporting: What to do when employees witness or experience harassment.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Responding: How managers can identify and respond to prohibited conduct.</li></ul>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Attendees will be able to:</u></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify the signs of Harassment and take steps to prevent it,</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur,</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Involve the correct individuals in being made aware of the occurrence, and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Respond appropriately to the situation after it occurs.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop is offered in two versions &ndash; management-only and staff-only.</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Workplace Professionalism</strong> is a 4-hour interactive virtual class.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">It was an extreme pleasure to have you as part of the&nbsp;<em fr-original-style="" style="box-sizing: border-box;">Communication Enhancement Training Program</em>. Your presentation was excellent and well received by the staff.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Courtney C. Crouch, Jr., President</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Selected Funeral and Life Insurance Company</span>

ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM.
Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment.
This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort.
Topics:
Harassment Laws: The definition of sexual harassment and quid pro quo.
Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments).
Creating a happy work environment free from hostility and discomfort.
Reporting: What to do when employees witness or experience harassment.
Responding: How managers can identify and respond to prohibited conduct.
Attendees will be able to:
Identify the signs of Harassment and take steps to prevent it,
Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur,
Involve the correct individuals in being made aware of the occurrence, and
Respond appropriately to the situation after it occurs.
This workshop is offered in two versions – management-only and staff-only.
 
Online Format—Workplace Professionalism is a 4-hour interactive virtual class.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was an extreme pleasure to have you as part of the Communication Enhancement Training Program. Your presentation was excellent and well received by the staff.
Courtney C. Crouch, Jr., PresidentSelected Funeral and Life Insurance Company

WORKPLACE PROFESSIONALISM (HARASSMENT LEARNING PROGRAM)

<p>Looking to build a career in Hospitality? Our Concierge Work Environment and Etiquettes course is the perfect opportunity to learn about delivering exceptional customer service, necessary skills, and emergency measures for hotel concierges. With our course, you'll gain a strong understanding of the principles behind the concierge service business and learn how to create a successful career in this industry.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Gain a thorough understanding of Concierge Services and their types</li><li>Develop the necessary skills to excel in the Hospitality industry as a Concierge</li><li>Learn the principles of running a successful Concierge Service Business</li><li>Understand the importance of delivering exceptional customer service</li><li>Acquire knowledge of Emergency Measures for a Hotel Concierge</li><li>Master the Concierge Work Environment and Etiquette</li></ul><p>In the Hospitality industry, Concierge services play a crucial role in creating an unforgettable guest experience. Our Concierge Work Environment and Etiquettes course is designed to equip you with the necessary knowledge and skills to excel in this industry.</p><p>This theoretical course covers various modules, including understanding the service, types of Concierge services, necessary skills for any Concierge, principles for a Concierge Service Business, delivering customer service, Concierge work environment and etiquette, and emergency measures for a Hotel Concierge.</p><p>By the end of this course, you will gain a thorough understanding of Concierge services, develop the necessary skills to excel in the Hospitality industry as a Concierge, learn the principles of running a successful Concierge Service Business, understand the importance of delivering exceptional customer service, acquire knowledge of emergency measures for a Hotel Concierge, and master the Concierge Work Environment and Etiquettes.</p><p>Join us now and unlock endless possibilities in the Hospitality industry!</p><p><strong>Certification</strong></p><p>Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations.</p><h2>
        
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                                        10 CPD hours / points
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        <div>Who is this course for?</div>
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                            <p>This course is perfect for:</p><ul><li>Individuals aspiring to become Concierge</li><li>Hospitality professionals who want to advance in their careers</li><li>Business owners looking to start or improve their Concierge Service Business</li><li>Graduates in Hospitality Management</li><li>Anyone interested in the Hospitality industry</li></ul>
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                            <p>Our course will prepare you for a range of careers, including:</p><ul><li>Concierge - starting salary of £18,000 to £22,000 per annum</li><li>Head Concierge - starting salary of £22,000 to £30,000 per annum</li><li>Concierge Manager - starting salary of £30,000 to £35,000 per annum</li><li>Front Office Manager - starting salary of £22,000 to £35,000 per annum</li><li>Hotel Manager - starting salary of £35,000 to £50,000 per annum</li></ul>
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Hospitality & Catering

Hospitality Management

Hotel Management

Concierge

Hospitality & Tourism

Hotel Receptionist

Concierge Work Environment and Etiquettes

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					<div><p>For making a positive environment at work good communication is needed to be clear and direct. Encourage employees to voice ideas. Even if the idea may need some work, it's still important that everyone has their own opinion. Having some fun in the middle of work or a day vacation with colleagues can boost up their work. <br />Working without any pleasure can harm employees mental health. This can lead to a negative impact on your business. With so many benefits, creating a positive work environment should be an essential part of your ongoing corporate strategy. After all, it's one of the best ways to invest in your employees and make sure they can perform at their best.</p>
<p><b><i>Please Note, there is no Assessment available with this How to Create Positive Work Environment course. Learners can order the Course Completion Certificate right after completing the How to Create Positive Work Environment course.</i></b></p></div>
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				<h2>Requirements</h2>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>You will be able to incorporate various practical sales techniques successfully and understand your customers better.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Module 1: What Does a Positive Environment Look Like?	</strong></td>
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					<td>Effective Workplace Relationships</td><td><span>🕐 00:21:00</span></td>
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					<td>Problems Mitigation and Meeting Management</td><td><span>🕐 00:09:00</span></td>
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Skill Up

Learning & Development

Office Skills & Productivity

Online Course Marketing

Online Course Creation

Mental Health At Work

For making a positive environment at work good communication is needed to be clear and direct. Encourage employees

How to Create Positive Work Environment

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This course aims to provide learners with a comprehensive understanding of workforce management in organizations, HR strategies, work environments, and psychological environments.<br /><br />After the successful completion of the course, you will be able to learn about the following,<br /><br />
<p><strong>Workforce Management in Organizations:</strong></p>
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<li>Basic Concept &amp; Role of HR in Organization.</li>
<li>Job Design In Organization.</li>
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<li>The Performance Management System.</li>
<li>The Performance Management Cycle.</li>
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<p><strong>Work Environment:</strong></p>
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<li>Communication framework.</li>
<li>Conflict Resolution.</li>
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<p><strong>Psychological Environment:</strong></p>
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<li>Employees wellbeing.</li>
<li>Employee Wellbeing Programme.</li>
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<div>By the end of this course, learners will be able to apply practical strategies to manage employees effectively, design HR policies and practices, create a positive work environment, and foster a psychologically safe workplace culture. This course will equip learners with the knowledge and skills necessary to effectively manage and optimize their organization's workforce, ensuring their business is competitive, sustainable and able to attract and retain the best talent.</div>
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<div> <div id="headingTwo"> <h2>  </h2> </div> <div id="collapseTwo"> <div> <div> <div> <div> <div> <div id="msbmAccordion"> <div> <div> <div> <div> <div id="headingOne1"> <h2>  </h2> </div> <div id="collapse1983"> <div> <p>The aim of this course is to provide learners with a comprehensive understanding of workforce management in organizations, HR strategies, work environment, and psychological environment. By the end of this course, learners will be able to apply practical strategies to effectively manage employees, design HR policies and practices, create a positive work environment, and foster a psychologically safe workplace culture. This course will equip learners with the knowledge and skills necessary to effectively manage and optimize their organization's workforce, ensuring their business is competitive, sustainable and able to attract and retain the best talent.</p> <ul> <li> <div> <div> <i></i> </div> <div> <h5>VIDEO - Course Structure and Assessment Guidelines</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Navigating the MSBM Study Portal</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Interacting with Lectures/Learning Components</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Corporate Work Environment</h5> <p>Self-paced pre-recorded learning content on this topic.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Corporate Work Environment</h5> <p>Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. </p> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>
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All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.
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There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.<br />
<p>The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.</p>
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<li>HR Manager</li>
<li>Employee Relations Specialist</li>
<li>Diversity and Inclusion Manager</li>
<li>Training and Development Manager</li>
<li>Occupational Health and Safety Specialist</li>
<li>Compensation and Benefits Specialist</li>
<li>Talent Acquisition Manager</li>
<li>Organizational Development Consultant</li>
<li>Employee Engagement Specialist</li>
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<h5>Average Completion Time</h5>
<p>2 Weeks</p>
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<p>3 CPD Hours</p>
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<p>Advanced</p>
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<p>Anytime</p>
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<h5>100% Online</h5>
<p>Study online with ease.</p>
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<h5>Unlimited Access</h5>
<p>24/7 unlimited access with pre-recorded lectures.</p>
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<p>Our fees are low and easy to pay online.</p>
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Metropolitan School of Business & Management UK

Master of Business Management (MBM)

Workplace Health & Safety

Human Resources Management

Institute of Leadership & Management (ILM)

Professional Certificate Course in Corporate Work Environment in London 2024

Crawley

QNUK Level 3 Award in Mental Health at Work (RQF) - Distance Learning
This course carries 8 UCAS Points 
The QNUK Level 3 Award in Mental Health at Work (RQF) is a comprehensive course designed to equip individuals with the skills and knowledge to promote positive mental health in the workplace. This course is delivered through a flexible distance learning format, allowing participants to complete the training at their own pace from the comfort of their home or office. It also attracts 8 UCAS points, providing added value for learners looking to enhance their professional qualifications and academic progression.

The course covers key concepts in mental health awareness, focusing on recognizing the signs of mental health issues in the workplace, providing initial support, and promoting mental well-being among colleagues. Learners will also explore strategies for reducing stigma, improving workplace culture, and understanding their role in mental health advocacy.

Participants will:
- Gain a thorough understanding of common mental health conditions and their impact on individuals and workplaces.
- Learn how to support colleagues experiencing mental health challenges and provide appropriate first-line responses.
- Develop skills to promote mental well-being and a supportive work environment.
- Understand the legal frameworks and responsibilities relating to mental health at work.

Upon successful completion of the course, learners will receive the QNUK Level 3 Award in Mental Health at Work (RQF) and earn 8 UCAS points. This qualification is invaluable for anyone seeking to enhance their ability to contribute to a mentally healthy workplace.

Self-paced distance learning (typically 8-10 hours of study)

QNUK Level 3 Award in Mental Health at Work (RQF) (valid for 3 years)

This course is suitable for individuals wanting to learn more or managers, supervisors, HR professionals, and any individual looking to support mental health initiatives in their workplace, or those seeking a foundational qualification in workplace mental health.

Comply Sense

Mental Health Awareness

Mental Health First Aid

Accredited Mental Health First Aid

This level 3 award training will equip you with all the tools you need to be able to understand, deal with and support people struggling with their wellness and/ or ill mental health. You will also gain 8 UCAS Points by attending this course. 

QNUK Level 3 Award in Mental Health in the Workplace (RQF) 

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Good mental health is a cornerstone of productivity and positive workplace culture. It enables individuals to realize their full potential, contributing to their communities and workplaces. A comprehensive Mental Health Policy in an organization can foster an environment where employees feel valued and supported. Such policies typically include steps like promoting awareness, providing support services, and creating a safe space for open dialogue about mental health. Implementing these measures not only benefits the employees but also enhances the overall performance and resilience of the organization.</p>

Good mental health is a cornerstone of productivity and positive workplace culture. It enables individuals to realize their full potential, contributing to their communities and workplaces. A comprehensive Mental Health Policy in an organization can foster an environment where employees feel valued and supported. Such policies typically include steps like promoting awareness, providing support services, and creating a safe space for open dialogue about mental health. Implementing these measures not only benefits the employees but also enhances the overall performance and resilience of the organization.

Twig Services Ltd

Employee Engagement

Policy Development

Creating a 'Mental Health Policy at Work' Environment (Approved Online Training)

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