Name: Customer Service - Representative Course
Price: 20 GBP
Availability: InStock

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					<div><p>For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows an employee to interact directly with customers and give them the best support possible. Remarkable customer service is a competitive advantage and it is the key player in the game of customer retention.<br />Gratifying customer support and good products service can help to create the type of brand loyalty that increases revenue for your company. Become a Master in the art of quality Customer Service and solve complains of customers in a beneficial manner and deliver service beyond your customers' expectations can help your career take you far!</p><p>Please Note, there is no Assessment available with this Customer Service Training course. Learners can order the Course Completion Certificate right after completing the Customer Service Training course.</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
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										<span>Study at your convenient time and from wherever you want</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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			<h2> <b>Requirements</b></h2>		</div>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Module 1: Six Critical Elements	</strong></td>
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					<td colspan="4"><strong>Module 2: Understanding Leadership and  Five Practices of Leadership</strong></td>
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					<td>Understanding Leadership and Five Practices of Leadership</td><td><span>🕐 00:22:00</span></td>
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Skill Up

For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows

Customer Service Training

General Admission

<p>Instinctively, building a diverse workplace seems like a logical and positive goal, but focusing on the very real and tangible outcomes can help make initiatives more effective. Diversity and inclusion in a workplace are directly linked to a more robust and innovative organization, which leads to increased profits and visibility. This video outlines the specifics of how this process takes place and the many benefits of focusing on your D&amp;I commitments. This video is great for managers, HR professionals, and anyone involved with your D&amp;I initiatives. Length: 3:17</p><h3>Learning Objectives</h3><p>Evaluate the strategic significance of diversity by recognizing its role in promoting innovation, enhancing global communication, and expanding skill sets within an organization.;Apply effective strategies for creating a safe and inclusive environment that encourages the sharing of diverse perspectives, resulting in innovative problem-solving.;Analyze the positive impact of diversity on financial performance and employee retention, drawing on research and case studies to understand the tangible benefits it offers to organizations.</p>

Enspark

Equality & Diversity

Diversity & Discrimination

Equity & Diversity

Diversity

Gender Diversity

Diversity & Inclusion

Why Diversity Matters

<p>Every company, business and organisation on Earth relies on IT. If you want to learn evergreen skills that'll be in demand no matter the industry, then this Recruitment - CPD Accredited is just the right thing for you.</p><p>Immediately after you enrol in the course, you get access to all the course materials, which includes <strong>6</strong> modules, exam, assessment and certification. Everything is included in the course price, so there's no additional cost, you pay once, and everything is yours.</p><p>The course follows an expertly made curriculum that gives you lessons in a step by step manner, the entire course is meticulously made to ensure the utmost knowledge retention.</p><p>Training Express has a track record of providing world-class training for job seekers, and we have over 1000 reviews to prove that. With an astonishing 4.4 star review, we stand proud as one of the leading course providers in the UK.</p><p>Enrol with confidence, train with Training Express and supercharge your career in no time.</p><p><strong>Course Curriculum:</strong></p><ul><li>Module 01: Introduction to Recruitment Process Model</li><li>Module 02: Recruitment Method</li><li>Module 03: Human Resource Management</li><li>Module 04: Key Skills and Issues in Recruitment</li><li>Module 05: Virtual Interviewing</li><li>Module 06: Employee On-Boarding</li></ul><p><strong>Course Assessment</strong></p><p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p><p><strong>Accredited Certificate</strong></p><p>After successfully completing this Recruitment - CPD Accredited course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from Training Express.</p><p><strong>Disclaimer</strong>: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license.</p><p><strong>Why Choose The CPD Certification Service Accredited Course? </strong></p><p>Hundreds and thousands of professionals recognise the CPD Certified symbol as the qualitative benchmark that reflects and sets the industry standards. CPD UK evaluates learning activities to the highest standards and courses are certified against the universally accepted structured checklist.</p><h2>
        
        <div>CPD</div>
    </h2>

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                                        10 CPD hours / points
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                                            Accredited by The CPD Certification Service
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        <div>Who is this course for?</div>
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                            <p>The Recruitment - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p>
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        <div>Requirements</div>
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                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p>
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        <div>Career path</div>
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                        <div id="career_path">
                            <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Recruitment - CPD Accredited training.</p>
                        </div>

Training Express

Recruitment - CPD Accredited Course

<p>Are you looking to enhance your employees' abilities and skills in Asbestos Awareness and Removal? If yes, then you have come to the right place. Our comprehensive Asbestos Awareness and Removal course at Compliance Central is designed to help your team produce the best possible outcomes by mastering the essential Asbestos Awareness and Removal skills.</p><p>Whether your employees are new to Asbestos Awareness and Removal or already working in the field, this course will provide them with the necessary knowledge and skillsets to excel.</p><p><strong><em>Why Employee Training Matters:</em></strong></p><ul><li><strong>Boost Productivity: </strong>Well-trained employees work more efficiently, driving productivity in all areas.</li><li><strong>Increase Employee Morale:</strong> Invest in your employees' growth, leading to a positive work environment and higher retention rates.</li><li><strong>Stay Ahead of Competitors: </strong>Equip your workforce with the latest skills and knowledge to outshine the competition.</li><li><strong>Ensure Compliance and Safety:</strong> Specialised training keeps your business compliant and your workplace safe.</li><li><strong>Improve Customer Satisfaction: </strong>Well-trained staff deliver exceptional service, building loyal customer relationships.</li></ul><p><strong><em>Why Choose Us?</em></strong></p><ul><li><strong>Expert-Developed Training:</strong> Industry professionals have developed valuable insights and helpful learning.</li><li><strong>Flexible Learning:</strong> Online Asbestos Awareness and Removal course allows employees to learn at their own pace.</li><li><strong>Ongoing Support:</strong> Dedicated Asbestos Awareness and Removal experts are available to guide your employees throughout the training process.</li><li><strong>Certificates of Achievement:</strong> Recognise your employees' commitment with CPD Certified certificates.</li><li><strong>Employer Dashboard:</strong> Easily track employee Asbestos Awareness and Removal progress in our user-friendly dashboard.</li></ul><p><strong><em>Empower Your Workforce Today!</em></strong></p><p>Invest in your company's future success. Join us to start your employees' Asbestos Awareness and Removal training and watch your business thrive.</p><p><strong>Compliance Central - Empowering Businesses Through Knowledge</strong></p><p><strong>Empower Your Business with Comprehensive Employee Training!</strong></p><p>At <strong>Compliance Central</strong>, we understand that well-trained employees are the backbone of successful organisations. Elevate your workforce and propel your business forward with our tailored online training programs.</p><p><strong>Course Curriculum Breakdown:</strong></p><ul><li><strong>Module 01:</strong> Asbestos Explained</li><li><strong>Module 02:</strong> Asbestos Identified</li><li><strong>Module 03:</strong> Asbestos and the Law</li><li><strong>Module 04</strong>: Risk Factors of Asbestos</li><li><strong>Module 05:</strong> Surveys and Risk Assessment</li><li><strong>Module 06:</strong> Asbestos Awareness &amp; Safety</li><li><strong>Module 07:</strong> Asbestos Containing Waste (ACW) Disposal</li><li><strong>Module 08:</strong> Accidental Disturbance of ACMs and Dealing with Emergencies</li></ul><p>Our Asbestos Awareness and Removal course starts with the fundamentals and gradually progresses to cover advanced topics, making each lesson intuitive and easy to understand.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
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                                    <div>
                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Asbestos Awareness and Removal course is ideal for new professionals looking to thrive in the Asbestos Awareness and Removal field.</p>
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        <div>Requirements</div>
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                            <p>Enrolling in this Asbestos Awareness and Removal course only requires a basic understanding of the English language and an internet connection.</p>
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        <div>Career path</div>
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                            <p>Completing the Asbestos Awareness and Removal course will enhance your employees' knowledge and confidence.</p><ul><li>Asbestos Removal Operative: £20,000 to £35,000 per year</li><li>Asbestos Surveyor: £22,000 to £40,000 per year</li><li>Asbestos Analyst/Laboratory Technician: £25,000 to £45,000 per year</li><li>Asbestos Project Manager: £30,000 to £55,000 per year</li></ul>
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        <div>Certificates</div>
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                                    <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: £3.99 each</li><li>Outside of the UK: £9.99 each</li></ul></div>
        <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
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            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>

                        </div>

Compliance Central

Asbestos Awareness and Removal Training - For 5 Employees

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>The Chartered Institute of Management Accountants (CIMA) reports that over <strong>75% of UK businesses</strong> consider strong account management skills to be critical for client retention and growth. With over <strong>1.2 million</strong> active businesses in the country, the demand for skilled account managers is on the rise. Do you want to build stronger relationships with your clients, improve your negotiation skills, and drive revenue for your company? Then this Level 3 Diploma in Account Management is the perfect place to start.</p><p>This course bundle offers a well-rounded education in account management, financial literacy, and practical software applications like QuickBooks and Xero. You'll develop essential skills in client communication, negotiation, and financial analysis, empowering you to build strong client relationships, drive revenue growth, and navigate the financial aspects of account management.</p><p>With a single payment, you will gain access to Account Management course, including <strong>10 premium courses</strong>, a <strong>QLS Endorsed Hardcopy certificate </strong>(for the title course) and <strong>11 PDF certificates</strong> for Absolutely free.</p><p><strong>This Account Management Bundle Package includes:</strong></p><ul><li><strong> Main Course : </strong>Certificate in Account Management at QLS Level 3</li></ul><p><strong>10</strong><strong> Additional CPD Accredited Premium Courses related to Account Management</strong><strong>:</strong></p><ul><li><strong> Course 01: </strong>Business Accounting Training</li><li><strong> Course 02:</strong> Accounting and Finance</li><li><strong> Course 03: </strong>Finance Principles</li><li><strong> Course 04: </strong>Financial Analysis</li><li><strong> Course 05: </strong>Quickbooks Online</li><li><strong> Course 06:</strong> Xero Accounting and Bookkeeping Online</li><li><strong> Course 07:</strong> Microsoft Excel &amp; Accounting Training</li><li><strong> Course 08:</strong> Financial Statement Analysis Masterclass</li><li><strong> Course 09:</strong> Corporate Finance: Profitability in a Financial Downturn</li><li><strong> Course 10: </strong>Tax Accounting</li></ul><p>Join this course today and take a significant step towards advancing your career in account management and finance.</p><p><strong>Learning Outcomes of Account Management</strong></p><ul><li>Develop a comprehensive understanding of account management principles.</li><li>Master business accounting practices and financial statement analysis.</li><li>Gain proficiency in using accounting software like QuickBooks and Xero.</li><li>Explore advanced topics in corporate finance and financial analysis.</li><li>Understand tax accounting principles and their practical applications.</li><li>Acquire skills to navigate financial challenges and promote profitability.</li></ul><p><strong>Why Choose Us?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of Account Management</li><li>Get a <strong>free student ID card</strong> with Account Management Training program (£10 postal charge will be applicable for international delivery)</li><li>The Account Management is affordable and simple to understand</li><li>This course is <strong>entirely online, interactive lesson</strong> with voiceover audio</li><li>Get <strong>Lifetime access</strong> to the Account Management course materials</li><li>The Account Management comes with <strong>24/7 tutor support</strong></li></ul> <p>Start your learning journey straightaway!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong> Main Course : Certificate in Account Management at QLS Level 3</strong></p><p><strong>Module : 01</strong></p><ul><li>Chris Moore - Accounting for Beginners Promo</li><li>Chris Moore - 1. Introduction</li><li>Chris Moore - 2. First Transactions</li><li>Chris Moore - 3. T Accounts introduction</li><li>Chris Moore - 4. T-Accounts conclusion</li><li>Chris Moore - 5. Trial Balance</li><li>Chris Moore - 6. Income Statement</li><li>Chris Moore - 7. Balance Sheet</li></ul><p><strong>Module : 02</strong></p><ul><li>Chris Moore - 8. Balance Sheet Variations</li><li>Chris Moore - 9. Accounts in practise</li><li>Chris Moore - 10. Balance Sheets what are they</li><li>Chris Moore - 11. Balance Sheet Level 2</li><li>Chris Moore - 12. Income Statement Introduction</li><li>Chris Moore - 13. Are they Expenses, or Assets</li><li>Chris Moore - 14. Accounting Jargon</li></ul><p><strong>Module : 03</strong></p><ul><li>Chris Moore - 15. Accruals Accounting is Fundamental</li><li>Chris Moore - 16. Trial Balance 3 days ago More</li><li>Chris Moore - 17. Fixed Assets and how it is shown in the Income Statement</li><li>Chris Moore - 18. Stock movements and how this affects the financials</li><li>Chris Moore - 19. Accounts Receivable</li><li>Chris Moore - 20. How to calculate the Return on Capital Employed</li><li>Chris Moore - 21. Transfer Pricing - International Rules</li></ul><p><strong> Course 01: Business Accounting Training</strong></p><ul><li>Professional Bookkeeper Introduction</li><li>Introduction To Accounting And Business</li><li>The Accounting Equation</li><li>Analysing Transactions</li><li>Entering Information - Posting Entries</li><li>Adjusting Process</li><li>Adjusting Entries</li><li>Adjustment Summary</li><li>Preparing A Worksheet</li><li>Financial Statements</li><li>Completing The Accounting Cycle</li><li>The Accounting Cycle Illustrated</li><li>Fiscal Year</li></ul><p><strong> Course 02: Accounting and Finance</strong></p><ul><li>Module 01: Introduction To Accounting</li><li>Module 02: The Role Of An Accountant</li><li>Module 03: Accounting Concepts And Standards</li><li>Module 04: Double-Entry Bookkeeping</li><li>Module 05: Balance Sheet</li><li>Module 06: Income Statement</li><li>Module 07: Financial Statements</li><li>Module 08: Cash Flow Statements</li><li>Module 09: Understanding Profit And Loss Statement</li><li>Module 10: Financial Budgeting And Planning</li><li>Module 11: Auditing</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 8 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free </strong>(Previously it was £12.99*11 = £143)</li><li><strong>QLS Endorsed Hard Copy Certificate: Free</strong> (For The Title Course: Previously it was £89)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        225 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Account Management course is ideal for:</p><ul><li>Aspiring Accountants</li><li>Business Owners</li><li>Finance Students</li><li>Career Changers</li><li>Financial Analysts</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise in this Account Management course.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Account Management course will allow you to kickstart or take your career to the next stage in the related sector such as:</p><ul><li>Account Manager</li><li>Financial Analyst</li><li>Business Owner</li><li>Corporate Controller</li><li>Audit Associate</li><li>Tax Consultant</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate in Account Management at QLS Level 3</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>

                        </div>

Academy for Health and Fitness

Level 3 Diploma in Account Management - QLS Endorsed

<div><div><div><div><div><div><div><div><div><div><div><div><p>ð <strong>Discover the Power of Engagement-Driven Marketing!</strong> ð</p><p> </p><p>Unlock the secrets to captivate your audience, amplify brand presence, and drive unparalleled success with our comprehensive online course: <strong>Engagement-Driven Marketing</strong>.</p><p> </p><p>ð <strong>Course Curriculum:</strong></p><p><strong>Module 01: Introduction</strong> Get acquainted with the fundamental concepts and principles that form the backbone of engagement-driven marketing strategies. Lay the groundwork for your journey towards impactful marketing campaigns.</p><p><strong>Module 02: Funnels and the Principles of Attraction</strong> Learn how to craft and optimize marketing funnels that magnetically draw in your target audience. Master the art of attraction and retention through proven strategies and engagement techniques.</p><p><strong>Module 03: Why THEIR Story Beats Yours</strong> Discover the profound impact of storytelling in marketing. Uncover how to create compelling narratives that resonate deeply with your audience and outshine competing brand narratives.</p><p><strong>Module 04: Building Trust in a Trust-Free World</strong> Navigate the challenges of establishing trust in a digitally skeptical landscape. Acquire strategies to foster authentic connections, build credibility, and cultivate lasting trust with your audience.</p><p><strong>Module 05: Balancing Your Marketing Mix</strong> Dive into the critical elements of a successful marketing mix. Learn how to harmonize various strategies, channels, and platforms to create a cohesive and impactful marketing approach.</p><p><strong>Module 06: Measure Your Results</strong> Master the art of tracking and analyzing your marketing efforts. Explore key metrics and tools to accurately measure success, optimize campaigns, and drive continuous improvement.</p><p> </p><p>ð¯ <strong>Why Choose Our Course?</strong></p><p>ð <strong>Expert-Led Learning:</strong> Access insights from industry experts and marketing gurus with years of hands-on experience in engagement-driven marketing.</p><p>ð <strong>Practical Strategies:</strong> Gain actionable tactics and real-world case studies that you can immediately implement to elevate your marketing game.</p><p>ð¡ <strong>Cutting-Edge Knowledge:</strong> Stay ahead of the curve with the latest trends, tools, and techniques in the dynamic realm of engagement-focused marketing.</p><p>ð¤ <strong>Community Support:</strong> Join a vibrant community of like-minded marketers, exchange ideas, and network for collaboration and support.</p><p> </p><p>ð <strong>Transform Your Marketing Approach Today!</strong></p><p>Enroll now in our Engagement-Driven Marketing course and revolutionize the way you connect with your audience. Elevate your brand, drive conversions, and achieve unprecedented marketing success!</p><p>ð Enroll Now! [Link to Enrollment Page]</p><p>ð Don't miss this opportunity to become a master of engagement-driven marketing! Join us on this transformative journey today! ð</p></div></div></div><div><div><p> </p><div></div><div></div></div></div></div></div></div></div></div></div></div></div></div><div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Attraction-Based Marketing</h4><div><div><ul><li><div>
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Introduction</h5></div><div>
<span>
00:00													</span>
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Funnels and the Principles of Attraction</h5></div><div>
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Why THEIR Story Beats Yours</h5></div><div>
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Building Trust in a Trust-Free World</h5></div><div>
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Balancing Your Marketing Mix</h5></div><div>
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Measure Your Results</h5></div><div>
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Compete High

Engagement-Driven Marketing

<p>ð Unlock the Power of Strategic Human Resource Leadership ð</p><p> </p><p>Are you ready to elevate your HR leadership skills to new heights? Dive into our comprehensive online course, 'Strategic Human Resource Leadership,' designed to empower you with the expertise and tools necessary to navigate the complex dynamics of modern workplaces.</p><p> </p><p>ð What To Expect and About Me (Module 01) Get started on your journey by understanding the course structure and get acquainted with the instructor. Gain insights into what lies ahead and set the foundation for your transformative learning experience.</p><p>ð Management vs Coaching (Module 02) Discover the nuanced differences between management and coaching techniques. Learn how to effectively blend these approaches to foster a culture of mentorship, growth, and productivity within your team.</p><p>ð Unveiling the Essence of Culture (Module 03) Delve into the intricate layers of organizational culture and understand its profound impact on employee engagement, productivity, and retention. Learn how to identify, shape, and leverage culture to drive success.</p><p>ï¸ Cultivating a Culture of Fairness (Module 04) Explore strategies to establish and nurture a fair and inclusive work environment. Discover practical approaches to mitigate biases and promote fairness across all facets of your organization.</p><p>ð¤ Welcoming New Starters (Module 05) Master the art of onboarding new employees effectively. Create a welcoming and empowering environment that sets the stage for long-term success and integration within your team.</p><p>ð Mastering Performance Evaluations (Module 06) Learn proven techniques to conduct insightful and constructive performance evaluations. Gain the skills to provide feedback that inspires growth and enhances employee performance.</p><p>ð The Power of Being a Great Listener (Module 07) Unlock the secrets of active listening and its impact on fostering trust, understanding, and collaboration. Elevate your communication skills to become a more empathetic and effective leader.</p><p>â Stupid Things NOT To Say To Your Team (Module 08) Avoid common pitfalls in communication. Discover phrases and approaches that can hinder team morale and learn alternative, empowering communication strategies.</p><p>ð ï¸ Handling Mistakes: Your Team Made A Mistake (Module 09) Equip yourself with effective strategies to address and navigate team mistakes. Learn how to turn setbacks into opportunities for growth and improvement.</p><p>ð¬ Mastering Crucial Conversations (Module 10) Hone your ability to navigate challenging discussions with finesse. Gain confidence in addressing critical issues and conflicts while preserving relationships and fostering positive outcomes.</p><p>Join us on this transformative journey and become the visionary HR leader your organization needs! Enroll now and unlock your potential to drive positive change and foster a thriving workplace culture. Your strategic HR leadership awaits!</p><p> </p><p>Enroll today and start your journey toward becoming a Strategic HR Leader! ðâ¨</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Advanced People Management</h4><div><div><ul><li><div>
<span></span><h5>
Culture of Fairness</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Welcoming New Starters</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Mastering Performance Evaluations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
How To Be A Great Listener</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Stupid Things NOT To Say To Your Team</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Your Team Made A Mistake</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Mastering Crucial Conversations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
When to Fire Someone</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Strategic Human Resource Leadership

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			<p><span>Start-ups and business people are a mixed bunch. But one thing the winners all have in common Is - </span><span>the ability to influence others</span><span>. Capacity to sell their ideas, sell their goods, sell their services.</span><span> The online course will provide learners with a platform to apply the selling skills needed in a sales cycle from the minute they start managing the account and get to know the clients to closing sales and building a strong relationship with them. The learners will also develop practical selling skills in this course and enhance their communication skills with their customers.  This training is suitable for sales people of any level.</span></p>
<h3>Course Highlights</h3>
<p><strong>Professional Sales Skills Training Diploma</strong> is an award winning and the best selling <strong></strong> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</p>
<p>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed <strong>Professional Sales Skills Training Diploma</strong> into <strong>28</strong> modules for teaching you everything you need to become successful in this profession.</p>
<p>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just <strong>1 day, 3 hours</strong> hours and it is also possible to study at your own pace.</p>
<p>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</p>
<p>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</p>
<h3>Why You Should Choose Professional Sales Skills Training Diploma</h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3>Who is this Course for?</h3>
<p><strong>Professional Sales Skills Training Diploma </strong>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</p>
<h3>Requirements</h3>
<p>Our<strong> Professional Sales Skills Training Diploma</strong> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3>Career Path</h3>
<p>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our</p>
<p>Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.</p><table>				<tbody><tr>
					<td colspan="4">Salesmanship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction To Salesmanship</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Use Enthusiasm in Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building Customer Confidence Through Low Pressure</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Timing the Low Pressure Sale</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing the Low Pressure Sales Personality</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Organize Yourself for Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Objection Handling Techniques</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Highlight Closers in Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How You Can 'Tell It Faster-Sell It Faster' Through  Low Pressure</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Customer Service Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Skills Training Templates</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service &amp; Retention Checklist</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Developing Customer Relationship Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Customer Relationship - Why is it Important?</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Customers</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Calculate Customer's Lifetime Value</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Keep Your Customers Happy?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get Your Customers to Say 'Wow!'</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Methods of Customer Retention</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Art of Customer Follow-up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loyalty Marketing Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promotional Items to Enhance Customer Relations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer's Complaints</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing the Seven Deadly Sins of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Software - The Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing a CRM Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Professional Sales Skills Training Diploma</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Professional Sales Skills Training Diploma</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Online Course Marketing

Professional Selling Skills (PSS)

Professional Skills

Professional Skills Course (PSC)

Trainers Course

Diploma in Professional Studies (DPS)

Professional Sales Skills Training Diploma

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								<section>
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			<div>
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		</section>
							</div>
				</div>
			<h4><b>Keep your Customers happy by learning how to interact with them </b></h4>
<p>Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers.</p>
Professional Diploma in Customer Care Service is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers.<p></p>
<p>Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve.</p>
<h3><b>Course Highlights</b></h3>
<p><b>Professional Diploma in Customer Care Service</b> is an award winning and the best selling <b></b> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</p>
<p>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Care Service into <b>several</b> modules for teaching you everything you need to become successful in this profession.</p>
<p>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just <b>20/30</b> hours and it is also possible to study at your own pace.</p>
<p>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</p>
<p>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</p>
<h3><b>Why You Should Choose</b><b> Professional Diploma in Customer Care Service</b></h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Professional Diploma in Customer Care Service </b>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Professional Diploma in Customer Care Service</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.</p><table>				<tbody><tr>
					<td colspan="4"> Customer Service Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Skills Training Templates</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service &amp; Retention Checklist</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Developing Customer Relationship Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Customer Relationship - Why is it Important?</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Customers</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Calculate Customer's Lifetime Value</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Keep Your Customers Happy?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get Your Customers to Say 'Wow!'</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Methods of Customer Retention</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Art of Customer Follow-up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loyalty Marketing Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promotional Items to Enhance Customer Relations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer's Complaints</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing the Seven Deadly Sins of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Software - The Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing a CRM Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Becoming A Customer Service Professional </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Who We Are and What We Do</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Establishing Your Attitude</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Identifying and Addressing Customer Needs</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Generating Return Business</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - In-Person Customer Service</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Giving Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Providing Electronic Customer Service</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Recovering Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Understanding When to Escalate</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Ten Things You Can Do to WOW Customers Every Time</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam </td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
				</tbody></table>

Customer Care

Customer Service

Professional payroll & pensions qualifications (CIPP)

Continuous Professional Development (CPD)

Professional Diploma in Customer Care Service

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			<h2>Course Overview
</h2>		</div>
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							<p><span>Dive into the </span><span>Customer Service - Representative</span><span> basics and become fluent in the major </span><span>Customer Service - Representative</span><span> frameworks with Nextgen Learning </span><span>Customer Service - Representative</span><span> course - break into a high-paying, high-growth field.</span></p><p><span>In today's world, the </span><span>Customer Service - Representative</span><span> system is extremely complex, and there seems to be no one-size-fits-all solution that will work for everyone. However, Nextgen Learning begs to differ and provides you with the </span><span>Customer Service - Representative</span><span> course that will assist you in exploring core areas in regard to every contemporary aspect</span></p><p><span>Perhaps you enjoy constant learning and skill development. Maybe you think you'd benefit from a greater grasp of things. Maybe you're just getting into the back-to-school spirit or, you're actually considering a career move. Whatever it is you're chasing, what better way to spend the time you have between your job, family, friends, and  binge-watching shows, than pursuing </span><span>Customer Service - Representative</span><span> knowledge? Fortunately, Nextgen Learning is committed to assisting you in learning a few new </span><span>Customer Service - Representative</span><span> skills.</span></p><p><span>With this </span><span>Customer Service - Representative</span><span> course, Nextgen aims to bridge the 'global skills gap,' boosting your career and adding extra value to your CV to help you stand out to  </span><span>Customer Service - Representative</span><span> industry professionals. If you want to acquire some of the desirable </span><span>Customer Service - Representative</span><span> skills that many businesses are seeking for in this digital age, Nextgen Learning is a great place to start.</span></p><p><span>Take this </span><span>Customer Service - Representative</span><span> course - get ahead with expert-led training and transform your career today!</span></p>						</div>
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			<h2>Description</h2>		</div>
				</div>
				<div>
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							<p><span>Enroling in this </span><span>Customer Service - Representative</span><span> course can improve your </span><span>Customer Service - Representative</span><span> perspective, regardless of your skill levels in the </span><span>Customer Service - Representative</span><span> topics you want to master. If you're already a </span><span>Customer Service - Representative</span><span> expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced </span><span>Customer Service - Representative</span><span> insights that will help you make the most of your time. This </span><span>Customer Service - Representative</span><span> course will act as a guide for you if you've ever wished to excel at </span><span>Customer Service - Representative</span><span>. This all-inclusive course encompasses the following easy-to-digest modules -</span></p><ul><li><strong>Module 01:</strong> WHY Customer Service Is CRITICAL To Your Business!</li><li><strong>Module 02:</strong> Good Isn't Good Enough!</li><li><strong>Module 03:</strong> We Are ALL in the 'Helping Field'</li><li><strong>Module 04:</strong> Providing 'Concierge' Level Of Service</li><li><strong>Module 05</strong>: The 5 Tenets Of TQM</li><li><strong>Module 06:</strong> How To Boost Customer Satisfaction</li><li><strong>Module 07:</strong> How To Avoid The 10 Deadly Sins Of Customer Service!</li><li><strong>Module 08:</strong> More Money $$$ - Through Customer Retention</li><li><strong>Module 09:</strong> How Much Is A Customer Worth? $$$</li><li><strong>Module 10:</strong> Do You Understand Your Customer?</li><li><strong>Module 11: </strong>Dealing With Difficult Customers</li><li><strong>Module 12:</strong> 'LEAP' Into Customer Service!</li><li><strong>Module 13:</strong> Exceptional Phone Service</li><li><strong>Module 14:</strong> WHY Customers Buy From YOU! $$$</li><li><strong>Module 15:</strong> BONUS LECTURE!!! FINAL TIPS!!!</li></ul>						</div>
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			<h2>Who is This Course for?</h2>		</div>
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							<p><span>This </span><span>Customer Service - Representative</span><span> course is a great place to start if you're looking to start a new career in </span><span>Customer Service - Representative</span><span> field. This on-demand  training is for anyone interested in gaining in-demand </span><span>Customer Service - Representative</span><span> proficiency to help launch a career or their business aptitude. </span></p>						</div>
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			<h2>Requirements
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							<p><span>The </span><span>Customer Service - Representative</span><span> course requires no prior degree or experience. All you require is english proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of </span><span>Customer Service - Representative</span><span>, without any fuss. </span></p>						</div>
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			<h2>Career Path</h2>		</div>
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							<p><span>This </span><span>Customer Service - Representative</span><span> training will assist you develop your </span><span>Customer Service - Representative</span><span> ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  </span><span>Customer Service - Representative</span><span> professional story and personalise your path to a new career. Furthermore, developing this </span><span>Customer Service - Representative</span><span> skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Customer Service - Representative</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHY Customer Service Is CRITICAL To Your Business!</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Isn't Good Enough!</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>We Are ALL in the 'Helping Field'</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing 'Concierge' Level Of Service</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The 5 Tenets Of TQM</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How To Boost Customer Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How To Avoid The 10 Deadly Sins Of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>More Money $$$ - Through Customer Retention</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Much Is A Customer Worth? $$$</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Do You Understand Your Customer?</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Dealing With Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>'LEAP' Into Customer Service!</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Exceptional Phone Service</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHY Customers Buy From YOU! $$$</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Customer Service - Representative</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Customer Service - Representative</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

NextGen Learning

Customer Service - Representative Course

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for experienced IT security-related practitioners, auditors, consultants, investigators, or instructors, including network or security analysts and engineers, network administrators, information security specialists, and risk management professionals, who are pursuing CISSP training and certification to acquire the credibility and mobility to advance within their current computer security careers or to migrate to a related career. Through the study of all eight CISSP Common Body of Knowledge (CBK) domains, students will validate their knowledge by meeting the necessary preparation requirements to qualify to sit for the CISSP certification exam. Additional CISSP certification requirements include a minimum of five years of direct professional work experience in two or more fields related to the eight CBK security domains, or a college degree and four years of experience.</p>Overview<p>#NAME?</p><p>In this course, students will expand upon their knowledge by addressing the essential elements of the 8 domains that comprise a Common Body of Knowledge (CBK)Â© for information systems security professionals.</p>Prerequisites<p></p><ul><li>CompTIA Network+ Certification</li></ul><p></p></div><div id="course-pills-2"><h3>1 - Security and Risk Management</h3> <ul> <li>Security Governance Principles</li> <li>Compliance</li> <li>Professional Ethics</li> <li>Security Documentation</li> <li>Risk Management</li> <li>Threat Modeling</li> <li>Business Continuity Plan Fundamentals</li> <li>Acquisition Strategy and Practice</li> <li>Personnel Security Policies</li> <li>Security Awareness and Training</li> </ul> <h3>2 - Asset Security</h3> <ul> <li>Asset Classification</li> <li>Privacy Protection</li> <li>Asset Retention</li> <li>Data Security Controls</li> <li>Secure Data Handling</li> </ul> <h3>3 - Security Engineering</h3> <ul> <li>Security in the Engineering Lifecycle</li> <li>System Component Security</li> <li>Security Models</li> <li>Controls and Countermeasures in Enterprise Security</li> <li>Information System Security Capabilities</li> <li>Design and Architecture Vulnerability Mitigation</li> <li>Vulnerability Mitigation in Embedded, Mobile, and Web-Based Systems</li> <li>Cryptography Concepts</li> <li>Cryptography Techniques</li> <li>Site and Facility Design for Physical Security</li> <li>Physical Security Implementation in Sites and Facilities</li> </ul> <h3>4 - Information Security Management Goals</h3> <ul> <li>Organizational Security</li> <li>The Application of Security Concepts</li> </ul> <h3>5 - Information Security Classification and Program Development</h3> <ul> <li>Information Classification</li> <li>Security Program Development</li> </ul> <h3>6 - Risk Management and Ethics</h3> <ul> <li>Risk Management</li> <li>Ethics</li> </ul> <h3>7 - Software Development Security</h3> <ul> <li>Software Configuration Management</li> <li>Software Controls</li> <li>Database System Security</li> </ul> <h3>8 - Cryptography</h3> <ul> <li>Ciphers and Cryptography</li> <li>Symmetric-Key Cryptography</li> <li>Asymmetric-Key Cryptography</li> <li>Hashing and Message Digests</li> <li>Email, Internet, and Wireless Security</li> <li>Cryptographic Weaknesses</li> </ul> <h3>9 - Physical Security</h3> <ul> <li>Physical Access Control</li> <li>Physical Access Monitoring</li> <li>Physical Security Methods</li> <li>Facilities Security</li> </ul></div>

Nexus Human

Certified in Cybersecurity (CC)

Certificate in Information Security Management Principles (CISMP)

Certified Cloud Security Professional (CCSP)

Certified Information Security Manager (CISM)

Cissp

CompTIA Security+

Certified Information Security Systems Professional (CISSP)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The CCSP is ideal for IT and information security leaders responsible for applying best practices to cloud security architecture, design, operations and service orchestration.</p>Overview<p>Upon completing this course, the participants will gain valuable knowledge and skills including the ability to: - Successfully pass the CCSP exam. - Understand the fundamentals of the cloud computing architecture framework. - Understand security challenges associated with different types of cloud services. - Identify and evaluate security risks for their organization?s cloud environments. - Select and implement appropriate controls to ensure secure implementation of cloud services. - Thoroughly understand the 6 essential core domains of the CCSP common body of knowledge:  1. Architectural Concepts &amp; Design Requirements 2. Cloud Data Security  3. Cloud Platform &amp; Infrastructure Security  4. Cloud Application Security  5. Operations  6. Legal &amp; Compliance</p><p>The goal of the course is to prepare professionals for the challenging CCSP exam by covering the objectives of the exam based on the six domains as defined in the (ISC)2 CCSP common body of knowledge.</p></div><div id="course-pills-2"><h3>1 - Architectural Concepts and Design Requirements</h3> <ul> <li>Cloud Computing Concepts</li> <li>Cloud Reference Architecture</li> <li>Cloud Computing Security Concepts</li> <li>Design Principles of Secure Cloud Computing</li> <li>Trusted Cloud Services</li> </ul> <h3>2 - Cloud Data Security</h3> <ul> <li>CSA (Cloud Security Alliance) Cloud Data Lifecycle</li> <li>Cloud Data Storage Architectures</li> <li>Data Security Strategies</li> <li>Data Discovery and Classification Technologies</li> <li>Protecting Privacy and PII (Personally Identifiable Information)</li> <li>Data Rights Management</li> <li>Data Retention, Deletion, and Archiving Policies</li> <li>Auditability, Traceability, and Accountability of Data Events</li> </ul> <h3>3 - Cloud Platform and Infrastructure Security</h3> <ul> <li>Cloud Infrastructure Components</li> <li>Cloud Infrastructure Risks</li> <li>Designing and Planning Security Controls</li> <li>Disaster Recovery and Business Continuity Management</li> </ul> <h3>4 - Cloud Application Security</h3> <ul> <li>The Need for Security Awareness and Training in application Security</li> <li>Cloud Software Assurance and Validation</li> <li>Verified Secure Software</li> <li>SDLC (Software Development Life Cycle) Process</li> <li>Secure SDLC</li> <li>Specifics of Cloud Application Architecture</li> <li>Secure IAM (Identity and Access Management) Solutions</li> </ul> <h3>5 - Operations</h3> <ul> <li>Planning Process for the Data Center Design</li> <li>Installation and Configuration of Physical Infrastructure for Cloud Environment</li> <li>Running Physical Infrastructure for Cloud Environment</li> <li>Managing Physical Infrastructure for Cloud Environment</li> <li>Installation and Configuration of Logical Infrastructure for Cloud Environment</li> <li>Running Logical Infrastructure for Cloud Environment</li> <li>Managing Logical Infrastructure for Cloud Environment</li> <li>Compliance with Regulations and Controls</li> <li>Risk Assessment for Logical and Physical Infrastructure</li> <li>Collection, Acquisition, and Preservation of Digital Evidence</li> <li>Managing Communication with Stakeholders</li> </ul> <h3>6 - Legal and Compliance</h3> <ul> <li>Legal Requirements and Unique Risks within the Cloud Environment</li> <li>Relevant Privacy and PII Laws and Regulations</li> <li>Audit Process, Methodologies, and Required Adaptions for a Cloud Environment</li> <li>Implications of Cloud to Enterprise Risk Management</li> <li>Outsourcing and Cloud Contract Design</li> <li>Vendor Management</li> </ul></div>

AWS Certified Cloud Practitioner

Certified Cyber Professional (CCP)

Microsoft Certification

Microsoft 365

Microsoft AZ-900

Microsoft AZ-104

Microsoft AZ-303

Microsoft AZ-700

MS-102T00 Microsoft 365 Administrator Essentials

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Students who attend this course are expected to have a fairly broad understanding of several on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). In addition, they should have a general understanding of Microsoft Exchange Server, Microsoft Teams, and Microsoft SharePoint.</p>Overview<p>Plan and provision Office 365 Manage Users and Groups in Office 365 Deploy and Configure Tools and Applications for Office 365 Plan and Manage Exchange Online Plan and Manage SharePoint Online Plan and Manage Microsoft Teams Plan and Manage other Office 365 Services Implement Security and Compliance in Office 365 Report, Monitor and Troubleshoot Office 365</p><p>This five-day course describes how to set up, configure and manage an Office 365 tenant including identities, and the core services of Microsoft 365. In this five-day course, you will learn how to plan the configuration of an Office 365 tenant including integration with existing user identities; plan, configure and manage core services; and report on key metrics. <br /><br /> Although this course and the associated labs are written for Office 365 with Windows 11, the skills taught will also be backwards compatible with Windows 10. This course is based on the features available in the Office 365 E3 license as these are the core features in Office 365 and Microsoft 365 plans.</p></div><div id="course-pills-2"><h3>1 - Planning and Provisioning Office 365</h3> <ul> <li>Overview of Office 365</li> <li>Core Services of Office 365</li> <li>Requirements for an Office 365 Tenant</li> <li>Planning a Pilot and Deployment</li> <li>Creating an Office 365 Tenant</li> <li>Adding Custom Domains and Managing DNS Settings</li> <li>Lab: Provisioning Office 365</li> </ul> <h3>2 - Managing Users and Groups in Office 365</h3> <ul> <li>Managing User Accounts and Licences</li> <li>Managing Passwords and Authentication</li> <li>Create and Managing the Different Types of Groups in Office 365</li> <li>Managing Users and Groups with PowerShell</li> <li>Managing Users and Groups in the Azure AD Admin Center</li> <li>Role Based Access and Administrative Roles</li> <li>Planning and Configuring Directory Synchronization</li> <li>Lab: Managing Users and Groups in Office 365</li> <li>Lab: Planning and Configuring Directory Synchronisation</li> </ul> <h3>3 - Deploying and Configuring Tools and Applications for Office 365</h3> <ul> <li>Planning Network Configuration for Office 365 Tools and Applications</li> <li>Using the Office Configuration Tool</li> <li>Click to Run Installation Use and Control</li> <li>Managing Centralized Deployment of Tools, Applications and Add-ins</li> <li>Reporting</li> <li>Lab: Deploying and Configuring Tools and Applications for Office 365</li> </ul> <h3>4 - Planning and Managing Exchange Online</h3> <ul> <li>What is Exchange Online</li> <li>Managing Exchange Online Mailboxes</li> <li>Managing Office 365 Groups in Exchange Online</li> <li>Configuring Exchange Online Permissions</li> <li>Managing Exchange Online using PowerShell</li> <li>Plan and Configure Mail Flow</li> <li>Plan and Configure Email Protection</li> <li>Lab: Planning and Managing Exchange Online</li> </ul> <h3>5 - Planning and Managing SharePoint Online</h3> <ul> <li>What is SharePoint Online</li> <li>Understanding the relationship between SharePoint, OneDrive, Teams, and Office 365 Groups</li> <li>SharePoint Online Architecture</li> <li>Configure SharePoint Online</li> <li>Configure and Control External Sharing</li> <li>Managing SharePoint Online Site Collections</li> <li>Managing SharePoint Online using PowerShell</li> <li>Lab: Planning and Managing SharePoint Online</li> </ul> <h3>6 - Planning and Managing Microsoft Teams</h3> <ul> <li>What is Microsoft Teams</li> <li>How Microsoft Teams integrates with other Office 365 Services</li> <li>Create and Manage Organization Wide Settings</li> <li>Create, Manage and Assign Microsoft Teams Policies</li> <li>Plan and Configure External and Guest Access</li> <li>Managing Microsoft Teams using PowerShell</li> <li>Lab: Planning and Managing Microsoft Teams</li> </ul> <h3>7 - Planning and Managing Other Office 365 Services</h3> <ul> <li>Yammer</li> <li>Planner</li> <li>Visio</li> <li>Bookings</li> <li>Delve</li> <li>Forms</li> <li>Power Platform</li> <li>Stream</li> <li>Sway</li> <li>Viva</li> <li>Scheduler</li> <li>Add-ins, including Find Time and Junk Reporter</li> <li>Lab: Planning and Managing Office 365 Services</li> </ul> <h3>8 - Security and Compliance in Office 365</h3> <ul> <li>Overview of Security and Compliance Features in Office 365</li> <li>Extending Security and compliance Features with Additional Licences</li> <li>Using the Microsoft Defender Portal and Secure Score</li> <li>Using the Office 365 Compliance Portal and Compliance Score</li> <li>Plan and Configure Retention Labels and Policies</li> <li>Plan and Configure Data Loss Prevention Policies</li> <li>Create and Assign Sensitivity Labels</li> <li>Configure Safe Attachments and Safe Links Policies</li> <li>Plan and Configure Multi Factor Authentication</li> <li>Lab: Configure Security and Compliance in Office 365</li> </ul> <h3>9 - Reporting, Monitoring and Troubleshooting Office 365</h3> <ul> <li>Monitoring Office 365 Service Health</li> <li>Troubleshooting Administrative Access in Office 365</li> <li>Troubleshoot Directory Synchronization</li> <li>Troubleshooting Exchange Online</li> <li>Troubleshooting SharePoint Online</li> <li>Troubleshooting Microsoft Teams</li> <li>Troubleshooting Office 365 Security and Compliance</li> <li>Lab: Reporting, Monitoring and Troubleshooting in Office 365</li> </ul></div>

55354 Administering Office 365

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 2 x 2.5 hour workshop is for healthcare managers &amp; leaders that want to explore staff retention, how it is effecting their organisation, and consider what they can do to improve.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As a small group of maximum 12 delegates, we will spend time exploring 6 elements of retention over the 2 sessions; discussing &amp; sharing experiences, whilst considering practical actions that can lead to improved staff retention.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This workshop takes place over 2 parts; each session is 2.5hours, each session is 2 weeks apart. Delegates are to attend each session to gain the full insight from the workshop.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Part 1 - TBC 9.30am-12pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Part 2 - TBC 9.30am-12pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The workshop is delivered via Zoom, you will receive your link to attend the workshop after booking.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information please contact us at: info@thedevelopmentpeople.co.uk</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is an open workshop, if you would like a bespoke or in-house programme for your organisation please contact us.</p>

The Development People

Adult Leadership & Management (ALM)

Motivation

Leadership

Business Leadership

Leadership Skills

Team Leader

Leadership Development

Business & Management

Professional Development

Healthcare

Management Skills

This 2 x 2.5 hour workshop is for healthcare managers & leaders that want to explore staff retention, how it is effecting their organisation, and consider what they can do to improve.

Staff Retention Workshop - Part 1 & 2

Single Place

2 x Places

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The C|CT is ideal for anyone looking to start their career in cybersecurity or add a strong foundational understanding of the cybersecurity concepts and techniques required to be effective on the job. The course is especially well suited to:<br />Early-career IT professionals, IT managers, career changers, and career advancers<br />Students and recent graduates</p>Overview<p>After completing this course, you will understand:<br />Key concepts in cybersecurity, including information security and network security<br />Information security threats, vulnerabilities, and attacks<br />The different types of malware<br />Identification, authentication, and authorization<br />Network security controls<br />Network security assessment techniques and tools (threat hunting, threat intelligence, vulnerability<br />assessment, ethical hacking, penetration testing, configuration and asset management)<br />Application security design and testing techniques<br />Fundamentals of virtualization, cloud computing, and cloud security<br />Wireless network fundamentals, wireless encryption, and related security measures<br />Fundamentals of mobile, IoT, and OT devices and related security measures<br />Cryptography and public-key infrastructure<br />Data security controls, data backup and retention methods, and data loss prevention techniques<br />Network troubleshooting, traffic and log monitoring, and analysis of suspicious traffic<br />The incident handling and response process<br />Computer forensics and digital evidence fundamentals, including the phases of a forensic investigation<br />Concepts in business continuity and disaster recovery<br />Risk management concepts, phases, and frameworks</p><p>EC-Council?s C|CT certification immerses students in well-constructed knowledge transfer. Training is accompanied by critical thinking challenges and immersive lab experiences that allow candidates to  apply their knowledge and move into the skill development phase in the class itself. Upon completing  the program, C|CT-certified professionals will have a strong foundation in cybersecurity principles  and techniques as well as hands-on exposure to the tasks required in real-world jobs. <br /></p></div><div id="course-pills-2"><h4>Course Outline </h4><ul><li>Information Security Threats and Vulnerabilities </li><li>Information Security Attacks</li><li>Network Security Fundamentals</li><li>Identification, Authentication, and Authorization</li><li>Network Security Controls: Administrative Controls</li><li>Network Security Controls: Physical Controls</li><li>Network Security Controls: Technical Controls</li><li>Network Security Assessment Techniques and Tools</li><li>Application Security</li><li>Virtualization and Cloud Computing</li><li>Wireless Network Security</li><li>Mobile Device Security</li><li>Internet of Things (IoT) and Operational Technology (OT) Security</li><li>Cryptography</li><li>Data Security</li><li>Network Troubleshooting</li><li>Network Traffic Monitoring</li><li>Network Log Monitoring and Analysis</li><li>Incident Response</li><li>Computer Forensics</li><li>Business Continuity and Disaster Recovery</li><li>Risk Management</li></ul></div>

Certified Technology Specialist (CTS)

Certified Cryptocurrency Investigator Course (CCI)

IT Certifications

Cisco Certified Entry Networking Technician (CCENT)

EC-Council Certified Cybersecurity Technician (C|CT)

<div>
<div>
<h1>Introduction:</h1>
<p>Staff retention is a growing concern, but by having a proper staff retention strategy in place you'll be able to keep your top employees. Recruiting and training a new employee is time-consuming and costs a great deal of revenue - it's much more beneficial to the business to keep current employees satisfied in their job.</p>
<p>Understanding your employees and having proper retention strategies in place is key to retaining employees long-term. This course on staff retention will look at the four main trends that contribute to employees leaving their jobs, including compensation and benefits, career growth, flexible working schedules, and training and development, and how you can create a strategy to improve these areas and retain your employees.</p>
<h1>You Will Learn:</h1>
<ul>
<li>What the main factors are that lead to employees leaving their jobs and what you can do to prevent this.</li>
<li>How to come up with a competitive compensations and benefits plan.</li>
<li>How to encourage career advancement and growth opportunities in your company.</li>
<li>The benefits of flexible working, both to the employer and employee.</li>
<li>How to implement various training and development techniques and the benefits of encouraging training in the workplace.</li>
</ul>
<h1>Benefits of Taking This Course:</h1>
<ul>
<li>You will learn what drives employees to leave and with this knowledge be able to implement preventative measures.</li>
<li>You will learn how implementing employee retention programmes can help reduce unnecessary turnover costs.</li>
<li>You will gain insight into retaining a positive and motivated body of staff.</li>
<li>You will learn the benefits that retaining your staff can bring to your business.</li>
<li>Your knowledge will allow you to formulate an effective retention plan that works for your employees and business.</li>
</ul>
</div>
</div>
<br />
<h1>Course Modules/Lessons</h1>
<ul>
<li>Module 1: Staff Retention Techniques Introduction</li>
<li>Module 2: Compensation and Benefits</li>
<li>Module 3: Career Advancement and Opportunities for Growth</li>
<li>Module 4: Flexible Work Schedules</li>
<li>Module 5: Training and Development</li>
</ul>

OnlineCoursesLearning.com

Staff Retention Techniques

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>Students in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices. A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption.</p><p></p>Overview<p>What is Microsoft Teams and how the components work together How to implement Governance, Security and Compliance for Microsoft Teams How to prepare an organizations environment for a Microsoft Teams deployment How to deploy and manage teams How to manage collaboration and communication experiences in Microsoft Teams Techniques to manage and troubleshoot communication in Microsoft Teams</p><p></p><p>The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams.</p><p></p>Prerequisites<p></p><li>A proficient understanding of basic functional experience with Microsoft 365 services.</li>  <li>A proficient understanding of general IT practices, including using PowerShell.</li><p></p></div><div id="course-pills-2"><h3>1 - Explore Microsoft Teams</h3> <ul> <li>Explore capabilities in Microsoft Teams</li> <li>Explore Microsoft Teams integration with Microsoft 365</li> <li>Explore Microsoft Teams integration with Microsoft Power Platform</li> <li>Illustrate Microsoft Teams architecture</li> <li>Describe Microsoft Teams with Microsoft 365 Groups</li> <li>Describe Microsoft Teams with SharePoint and OneDrive</li> <li>Describe Microsoft Teams with Exchange</li> <li>Understand Microsoft Teams certified solutions</li> </ul> <h3>2 - Plan and deploy Microsoft Teams</h3> <ul> <li>Designate Teams admin roles</li> <li>Understand Teams management tools</li> <li>Plan for Teams rollout</li> <li>Plan for Teams adoption</li> <li>Plan for Teams licensing</li> <li>Deploy Microsoft Teams clients</li> </ul> <h3>3 - Implement lifecycle management and governance for Microsoft Teams</h3> <ul> <li>Plan for lifecycle management</li> <li>Plan for Teams governance</li> <li>Manage Microsoft 365 Groups creation</li> <li>Configure Microsoft 365 Groups expiration policy</li> <li>Configure Microsoft 365 Groups naming policy</li> <li>Plan policy assignment for users and groups</li> <li>Create and manage policy packages</li> <li>Manage Teams preview features using Teams update policies</li> <li>Create and manage teams templates and template policies</li> </ul> <h3>4 - Monitor your Microsoft Teams environment</h3> <ul> <li>Monitor Microsoft Teams usage reports</li> <li>Monitor Microsoft 365 usage reports</li> <li>Interpret Microsoft Adoption Score</li> <li>Manage user access with Azure Active Directory access reviews</li> <li>Monitor the Microsoft 365 network connectivity dashboard</li> <li>Manage Teams notifications and alerts</li> <li>Manage feedback policies</li> </ul> <h3>5 - Manage access for external users</h3> <ul> <li>Understand features in Azure Active Directory</li> <li>Work with external users in Microsoft Teams</li> <li>Manage access for external users</li> <li>Manage external collaboration in Azure AD</li> <li>Manage external collaboration in Microsoft 365</li> <li>Manage external access in Microsoft Teams</li> <li>Manage guest access in Microsoft Teams</li> <li>Manage file sharing in SharePoint and OneDrive</li> </ul> <h3>6 - Implement security for Microsoft Teams</h3> <ul> <li>Configure conditional access and multifactor authentication for Microsoft Teams</li> <li>Configure Safe Attachments for Microsoft Teams</li> <li>Configure Safe Links for Microsoft Teams</li> <li>Examine the Defender for Cloud Apps</li> <li>Monitor security reports for Microsoft Teams</li> <li>Plan and configure enhanced encryption policies</li> </ul> <h3>7 - Implement compliance for Microsoft Teams</h3> <ul> <li>Create and manage sensitivity labels</li> <li>Create and manage retention policies</li> <li>Create and manage Data Loss Prevention policies</li> <li>Deploy communication compliance</li> <li>Enable scoped directory search</li> <li>Create information barrier policy</li> <li>Create security and compliance alerts for Microsoft Teams</li> </ul> <h3>8 - Plan and configure network settings for Microsoft Teams</h3> <ul> <li>Examine network requirements for Microsoft Teams</li> <li>Plan for network deployment using Network Planner</li> <li>Configure network ports and protocols for Microsoft Teams</li> <li>Implement Quality of Service</li> <li>Configure reporting labels for location-enhanced Call Analytics reports</li> <li>Configure tenant data for Call Quality Dashboard reports</li> <li>Assess network readiness</li> <li>Manage network topology</li> </ul> <h3>9 - Create and manage teams</h3> <ul> <li>Create teams</li> <li>Create a team from existing resources</li> <li>Plan and create org-wide teams</li> <li>Manage teams</li> <li>Manage users in a team</li> <li>Configure dynamic membership</li> <li>Archive restore and delete a team</li> </ul> <h3>10 - Manage collaboration experiences for chat and channels</h3> <ul> <li>Create and manage channels in a team</li> <li>Create and manage Teams policies for channels</li> <li>Configure teams settings</li> <li>Create and manage messaging policies</li> <li>Manage channel moderation</li> <li>Manage access to channels</li> </ul> <h3>11 - Manage apps for Microsoft Teams</h3> <ul> <li>Explore apps in Microsoft Teams</li> <li>Describe admin settings for Teams apps</li> <li>Manage access to Teams apps at the organization level</li> <li>Create and manage app permission policies</li> <li>Create and manage app setup policies</li> <li>Manage permissions and consent for Teams apps</li> <li>Plan and configure connectors</li> <li>Manage custom apps uploads</li> <li>Publish custom apps to Microsoft Teams</li> <li>Manage purchasing of apps in the Microsoft Teams app store</li> <li>Customize the organization's app store</li> <li>Customize the branded experience of an app</li> </ul> <h3>12 - Introduction to Teams meetings and calling</h3> <ul> <li>Overview of Teams meetings and events</li> <li>Overview of Teams Phone</li> <li>Overview of auto attendants and call queues</li> <li>Overview of Teams devices</li> </ul> <h3>13 - Manage meetings and events experiences</h3> <ul> <li>Explore meetings and events in Microsoft Teams</li> <li>Configure meeting settings</li> <li>Create and manage meeting policies</li> <li>Configure audio conferencing</li> <li>Create and manage meeting templates and template policies</li> <li>Create and manage meetings customization policies</li> <li>Configure live events settings</li> <li>Create and manage live events policies</li> <li>Examine live events across Microsoft 365</li> </ul> <h3>14 - Plan for Microsoft Teams Rooms and Surface Hub</h3> <ul> <li>Determine license requirements for Microsoft Teams Rooms and shared devices</li> <li>Understand differences between Microsoft Teams Rooms on Android and Windows</li> <li>Understand Microsoft Teams Rooms on Surface Hub 2S</li> <li>Understand and plan Teams Room accessories, components, and peripherals</li> <li>Understand Teams Rooms management options</li> </ul> <h3>15 - Configure, deploy, and manage Teams devices</h3> <ul> <li>Manage Microsoft Teams Phones</li> <li>Manage Microsoft Teams Room Systems</li> <li>Microsoft Teams Rooms management options</li> <li>Manage Surface Hub 2S devices</li> <li>Configure Microsoft Teams SIP gateway</li> <li>Manage Microsoft Teams displays</li> <li>Remote provisioning and sign in for Teams Phones</li> <li>Update Microsoft Teams devices remotely</li> <li>Manage Microsoft Teams device tags</li> </ul> <h3>16 - Plan for Teams Phone</h3> <ul> <li>Plan to deploy Teams Phone</li> <li>Plan for Teams Phone PSTN connectivity</li> <li>Determine license requirements</li> <li>Plan for Teams Phone devices</li> <li>Plan and design Teams Phone features</li> <li>Plan for voicemail</li> </ul> <h3>17 - Configure and deploy Teams Phone</h3> <ul> <li>Configure emergency calling for Teams Calling Plans</li> <li>Manage and configure Microsoft PSTN numbers</li> <li>Configure Operator Connect and Teams Phone Mobile</li> <li>Configure Teams Phone policies</li> <li>Create and manage Teams policies</li> <li>Configure Audio Conferencing</li> </ul> <h3>18 - Configure and manage voice users</h3> <ul> <li>Enable users for Teams Phone</li> <li>Enable users for Direct Routing with Teams Phone</li> <li>Enable additional calling features for Teams Phone</li> <li>Enable users for Teams Phone Mobile</li> </ul> <h3>19 - Configure auto attendants and call queues</h3> <ul> <li>Design call flows for auto attendants and call queues</li> <li>Configure auto attendants and call queues</li> <li>Deploy a channel-based call queue</li> <li>Configure resource accounts</li> <li>Configure Microsoft 365 groups for voicemail</li> <li>Interpret call queue conference modes</li> <li>Interpret call queue routing methods</li> <li>Configure holidays for auto attendants and call queues</li> <li>Configure custom music on hold</li> </ul> <h3>20 - Troubleshoot audio, video, and client issues</h3> <ul> <li>Troubleshoot Teams</li> <li>Collect and identify logs</li> <li>Clear Microsoft Teams client cache</li> <li>Identify issues with call analytics</li> <li>Identify issues with Call Quality Dashboard</li> <li>Use Power BI to analyze Call Quality Dashboard data</li> <li>Identify issues with the Direct Routing Health Dashboard</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MS-700T00 Managing Microsoft Teams training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MS-700T00 Managing Microsoft Teams course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft MS-700

Microsoft Teams

MS-700T00 Managing Microsoft Teams

Client Retention Certification <br /><br />Each business should manage disappointed clients every once in a while. Seeing how to determine client complaints so they return later on is critical to growing a business' benefits and notoriety. In this course, you will realize how fruitful organizations deal with hold their clients and how they utilize the standards of incredible client assistance to rapidly resolve objections. You will figure out how to speak with troublesome clients, how to utilize grievances as a chance to improve and how your demeanor can have a significant effect in settling a difficult circumstance. <br /><br />You Will Learn: <br /><br />Why each client merits remarkable help and how to react if a client submits an outlandish question <br /><br />The most effective method to cause a client to feel esteemed and regarded <br /><br />The most effective method to tune in to a client, show sympathy and pose the correct inquiries when they submit a question <br /><br />Why staff need to have adequate foundation information on the items and administrations they are selling <br /><br />Why critical thinking is a key ability you should create to appease a disappointed client <br /><br />Advantages of Taking This Course: <br /><br />On the off chance that you work in client care or aftersales, this course will show you how to determine client complaints rapidly and productively <br /><br />In the event that you direct representatives who work in client assistance, this course will assist you with investigating issues and improve consumer loyalty <br /><br />The relational abilities you will learn on this course are appropriate to other business circumstances, for example, haggling in gatherings <br /><br />This course will help you rethink client objections as a chance to improve the business, which thus will expand income

Customer Retention

<h3><b>Overview</b></h3>
<p><b>Uplift Your Career &amp; Skill Up to Your Dream Job - Learning Simplified From Home!</b></p>
<p><span>Kickstart your career &amp; boost your employability by helping you discover your skills, talents and interests with our special </span><b>Talent Management &amp; Employee Retention Techniques </b><span>Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces.</span></p>
<p><span>The </span><b>Talent Management &amp; Employee Retention Techniques </b><span>Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This </span><b>Talent Management &amp; Employee Retention Techniques </b><span>Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</span></p>
<p><span>This </span><b>Talent Management &amp; Employee Retention Techniques </b><span>Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.</span></p>
<p><span>At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.</span></p>
<h3><b>Why buy this Talent Management &amp; Employee Retention Techniques?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Talent Management &amp; Employee Retention Techniques</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Talent Management &amp; Employee Retention Techniques</b><span> course is ideal for</span></p>
<ul>
<li><span>Students</span></li>
<li><span>Recent graduates</span></li>
<li><span>Job Seekers</span></li>
<li><span>Anyone interested in this topic</span></li>
<li><span>People already working in the relevant fields and want to polish their knowledge and skill.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Talent Management &amp; Employee Retention Techniques</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Talent Management &amp; Employee Retention Techniques</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Talent Management &amp; Employee Retention Techniques </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Section 1: Introduction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: Welcome to the Course</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 2: Course Highlights</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 3: Quick Activity</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 2: Core Concepts</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: What does Talent Management Mean</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 2: Steps for Talent Management Process</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 3: Meaning of Talent Acquisition</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 4: 4 Tips to Hire the Best Employees</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 5: Training &amp; Developing Employees + Quick Tips</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 6: Why Companies Spend Million Dollars in Training &amp; Development</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 7: Why Employee Retention is Important for a Company</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 8: Employee Retention Techniques</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 3: Best Employee Retention Strategies That Actually Work</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: Why These Strategies Are So Useful</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 2: 1st Retention Strategy</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 3: 2nd Retention Strategy</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 4: Quick Activity - Here's How to Use It</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 4: Employee Benefits &amp; Retention Strategies Used by World's Top Companies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1:  Section Introduction</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 2: How Google Takes Care of its Employees</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 3: How Microsoft Retains it's Employees</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 4: Key Takeaway</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 5: Practical Tips to Retain Employees in Your Organisation</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: Offer Quick Incentives</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 2: Show Career Growth</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 3: Praising &amp; Rewarding</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 4: Make it Convenient</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 5: Sponsor Education</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 6: Bonus Section: Building a Strong Relation with Employees</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: 3 Words to Retain Your Best Employees</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 7: Conclusion</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unit 1: Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Resources</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Resources - Talent Management &amp; Employee Retention Techniques</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Talent Management &amp; Employee Retention Techniques</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

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