Live online took hold in 2020 and is a highly interactive, engaging and effective training medium, if it’s done right. Let us give your staff the key skills they need to make their virtual training learner-centred, by building a psychologically safe environment plus using online training tools such as break-out rooms, slides, video and whiteboards. Courses include: Key elements of a successful live online training session Knowing your audience Technology vs technique Blended/flipped/hybrid learning Making your activities and materials online-friendly Effective planning for live online sessions Timing live online training sessions
Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong