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Studyhub UK

Online Course Creation

HTML & CSS

Web Development

Web Developer

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Web Design

Start Your Career as Web Developer - Complete Training

General Admission

NextGen Learning

Secure Programming of Web Applications Course

Horsham

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand what diversity and inclusion is and how to manage it affectively in the workplace.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-section-id="1695042071629" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="500" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/77df68e-28e4-057f-41d6-ca1d3577146_Course_Overview_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"></div></div><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="500" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><br id="isPasted" fr-original-style="" style="box-sizing: border-box;"></div><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Course overview</h3><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration:&nbsp;</strong>1 day (6.5 hours)</p><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">Diversity and Inclusion in the workplace will help you develop an understanding of why diversity and inclusion is important to a business, what it is and how individuals and teams can work effectively together and harness the power that comes from valuing diversity and promoting inclusion.</p><div data-aos="fade-up" data-aos-delay="500" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><br fr-original-style="" style="box-sizing: border-box;"></p></div></div></section></div><div data-section-id="1695042071630" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/8ba0826-4fb5-333c-0ea4-28c13064336b_Objectives_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"></div></div><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Objectives&nbsp;</h3><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">By the end of the course you will be able to:</p><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Describe why diversity and inclusion is important in teams and organisations</li><li fr-original-style="" style="box-sizing: border-box;">Explain and overcome unconscious bias and other beliefs that cause exclusion and impact the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Recognise your own diversity and understand the value of diversity and inclusion in teams</li><li fr-original-style="" style="box-sizing: border-box;">Develop an Action Plan to create an inclusive work climate</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div></section></div><div data-section-id="1695042071631" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/cbd24e-e374-8bf2-2a2e-66ae236e51d4_Content_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"></div></div><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Content</h3><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand Diversity and Inclusion</h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">What the Equality Act 2010 says about diversity</li><li fr-original-style="" style="box-sizing: border-box;">Understanding protected characteristics</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to create an optimum climate to unlock the power of a diverse teams</li></ul><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understanding Yourself and Unconscious Bias&nbsp;</h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Identify your own unique characteristics and how these could impact your performance</li><li fr-original-style="" style="box-sizing: border-box;">Examine self-limiting beliefs and how these can impact personal performance</li><li fr-original-style="" style="box-sizing: border-box;">Experience how unconscious bias impacts our information gathering, problem solving, judgement and decision making</li></ul><div style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Creating a Diverse and Inclusive Team Climate</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the importance of respect, the role of trust and what valuing diversity really means</li><li fr-original-style="" style="box-sizing: border-box;">Apply the ABC Model to the creation of a diverse climate:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Awareness &ndash; be alert, self-aware and aware of others</li><li fr-original-style="" style="box-sizing: border-box;">Boundaries &ndash; understand how things can go wrong when working with others: boundaries, banter and bullying</li><li fr-original-style="" style="box-sizing: border-box;">Coaching &ndash; learn listening and coaching skills to promote inclusion</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Create an achievable, personal action plan that can be applied immediately in the workplace to improve diversity, promote teaming and create an inclusive work climate</li></ul></div></div></section></div>

Underscore Group

Diversity and Inclusion

Powerbi

Microsoft Power BI

Diploma in Management Studies (DMS)

Microsoft BI

Diploma in Professional Studies (DPS)

ICDL (International Certification of Digital Literacy)

Advanced Diploma in Microsoft Power BI 2021 at QLS Level 7

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Supporting and engaging with different parts of the organisation and interact with internal or external customer.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);">Business Administration</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Duration / 18 Months Level 3</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Apprenticeship Standard</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.The business administrator is expected to deliver their responsibilities efficiently and with integrity &ndash;showing a positive attitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Administration</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Knowledge</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Knows organisational structure and demonstrates understanding of how their work benefits the organisation.Knows how they fit within their team and recognises how their skills can help them to progress their career.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Understands laws and regulations that apply to their role including data protection, health &amp; safety, compliance etc. Supports the company in applying the regulations.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Understands the organisation&#39;s internal policies and key business policies relating to sector.* Understands the applicability of business principles such as managing change, business finances and project management.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Skills</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.Makes recommendations for improvements and present solutions to management.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behaviours</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation&#39;s code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity &ndash; representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">* Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.</p>

Rachel Hood

Business

Supporting and engaging with different parts of the organisation and interact with internal or external customer.

Business Administration Level 3

believe-IN. Make It Happen!®

Life Coach Training

believe-IN Webinar Series: Plan the Way Out of Life Changes
Webinar 2: Equilibrium: The Chance for a Better Future. Life Changes, a wealth of opportunities.

Equilibrium: The Chance for a Better Future. Life Changes, a wealth of opportunities.

General admission

believe-IN Webinar Series: Plan the Way Out Life Changes
Webinar 1: Stress awareness: life changes and transitions. What’s going on?

Stress Awareness: Life Changes and Transitions. What’s Going On?

believe-IN Webinar Series: Plan the Way Out of Life Changes

Webinar 4 – Mastery: How to Make It Happen? Take Charge over Life Changes.

Mastery: How to Make It Happen? Take Charge over Life Changes.

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A professional for direct customer support within all sectors and organisation types.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);">Customer Service Specialist</span></span></span></strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Duration / 15 Months Level 4</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Apprenticeship Standard</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The main purpose of a customer service specialist is to be a &lsquo;professional&rsquo; for direct customer support within all sectors and organisation types.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation&rsquo;s products and/or services, you share knowledge with your wider team and colleagues.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You gather and analyse data and customer information that influences change and improvements in service.Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style="color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(16, 24, 64);">Customer Service Specialist</span></span></span></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Knowledge</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the impact your service provision has on the wider organisation and the value it adds.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to analyse, use and present a range of information to provide customer insight</li><li fr-original-style="" style="box-sizing: border-box;">Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your business environment and culture and the position of customer service within it.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to find and use industry best practice to enhance own knowledge.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.</li><li fr-original-style="" style="box-sizing: border-box;">Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.</li><li fr-original-style="" style="box-sizing: border-box;">Maintain a positive relationship even when you are unable to deliver the customer&rsquo;s expected outcome.</li><li fr-original-style="" style="box-sizing: border-box;">When managing referrals or escalations take into account historical interactions and challenges to determine next steps.</li><li fr-original-style="" style="box-sizing: border-box;">Make recommendations based on your findings to enable improvement.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behaviours</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Proactively keep your service, industry and best practice knowledge and skills up-to-date.</li><li fr-original-style="" style="box-sizing: border-box;">Consider personal goals related to service and take action towards achieving them.</li><li fr-original-style="" style="box-sizing: border-box;">Exercises proactivity and creativity when identifying solutions to customer and organisational issues.</li><li fr-original-style="" style="box-sizing: border-box;">Make realistic promises and deliver on them.</li><li fr-original-style="" style="box-sizing: border-box;">Work effectively and collaboratively with colleagues at all levels to achieve results.</li><li fr-original-style="" style="box-sizing: border-box;">Recognise colleagues as internal customers.</li><li fr-original-style="" style="box-sizing: border-box;">Ensure your personal presentation, in all forms of communication, reflects positively on your organisation&rsquo;sbrand.</li></ul>

A professional for direct customer support within all sectors and organisation types.

Customer Service Specialist Level 3

Legal Compliance

Data Protection

Legal Practice Course (LPC)

GDPR

Commercial Law

Graduate Diploma in Law (GDL)

Law, Contracts & GDPR Compliance Essential Training



The Real Estate Investment School is a four day course, that unravels the complexity of Investment Cash Flows through Advanced Modelling, Interpretation and Theory.
With a strong emphasis on practical application, you will gain a profound understanding of the complexities involved in analysing investment cash flows and interpreting their implications for effective decision-making.
Upon completion of the course, you will have the expertise to confidently model investment cash flows to a proficient level, empowering you to make informed financial decisions and drive positive outcomes for your investments.


The Investment focused school combines three of our courses:
Real Estate Analyst
Real Estate Modelling Masterclass
Understanding Key Principles of Real Estate Financial Modelling


On this course you will…
Construct Investment Financial Models starting from foundational principles
Learn how to value an appraise property investments.
Gain a comprehensive understanding of modelling tenancy schedules, including lease structures, rental income projections, lease expiry analysis, and lease renewal
Develop proficiency in creating robust models.
Understand how the application and use structure finance products in Real Estate
Learn advanced modelling techniques to analyse underlying asset risk
Appreciate the importance of data in investment cash flow modelling.
Gain a deep comprehension of the interrelationship between the metrics used in investment cash flow modelling


Who will benefit from this School?
Real Estate professionals at any level with exposure to real estate financial models on a frequent basis
Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members
Mid-level to senior Real Estate Analysts
Real Estate Managers who would like to gain an understanding of the dynamics of debt and financial return fluctuations in more detail
Property industry modellers who would like to be fully proficient in building complex financial models


Course Outline
Day One
Real Estate Analyst I
Know how to build a property asset cash flow, analyse geared, and un-geared IRRs.
Term & Reversion and Layer Method Valuation (Intro to Excel)
Equivalent Yield (Solver, Scenario and Goal Seek functions)
Single-Let Discounted Cash Flow
Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)
Analysis and use of date series
Internal Rate of Return (IRR) and Net Present Value (NPV)
Comparing Value, Price and Worth
Adding borrowing and analysing geared returns
Introducing Rent Reviews and other ‘events’ into cash flows
The ‘Rent Function’ concept and Logic functions (IF,OR,AND)
Sensitivity analysis


Day Two
Real Estate Analyst II
Know how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.
The ‘Rent Function’ and Multi-let cash flows
The ‘date problem’ and assumptions in property asset cash flows
Reducing the rent function, intermediate calculations and modelling theory
Modelling lease expiries, break clauses, voids, and upward only covenants
Incorporating time-varying rental growth rates
Analysing multi-let cash flows to see if the leases are sufficiently diversified
Further IRR analysis (XIRR, MIRR)


Day Three
Real Estate Modelling Masterclass
Mezzanine debt modelling
Joint Venture structures between developers and lender/equity partners
Promote and profit share structure calculations
Advance project cash flows with mezzanine debts
Key Real Estate and investment risks, risk adjustment of exit yields
Sensitivity and Scenario Analysis
Monte Carlo Analysis


Day Four
Understanding Key Principles of Real Estate Financial Modelling
Real Estate Financial Modelling Mathematics
Time Value of Money
Net Present Value (NPV)
Internal Rare of Return (IRR)
Growth
What Discount Rate?
Certainty of a cash flow
Liquidity


Price, Value & Worth
Comparing Price, Value and Worth
Conventional Valuation Methods
Term and Reversion, Layer Method
Property Yields and Capitalisation Method
Exit calculations across Europe


Discounting Cash Flow Models
Investment Appraisal Models
Cash flow inputs: Rents, Yields, Growth Rates, Target Returns
Cash-on-Cash and Equity Multiple
Discount Rates & Exit Cap Rate
Operating Assumptions
Adding borrowing and analysing geared returns


Model Interpretation and Analysis
Sensitivity analysis and scenario analysis
Growth and inflation
Performance measures
Contemporary issues for analysis (such as the rise in interest rates


Included in the Course
CPD Accredited Certificate & LinkedIn Proficiency Badge
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Investment School such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Financial Modelling

Property Investment

Financial Analysis

Microsoft Excel

Professional Development

The Real Estate Investment School is a four day course, that unravels the complexity of Investment Cash Flows through Advanced Modelling, Interpretation and Theory.

Real Estate Investment School (Investment Cash Flow Modelling)

<h4>Overview</h4>
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							</p><p>Effective decision-making requires the adoption of decision approaches that fit the complexities of these situations and the efficient management of decision-making processes. It also requires the ability to think strategically in highly interactive markets and acute insights into the psychology behind people's behaviour.</p>

<p><strong>Objectives</strong></p>

<ul>
	<li>Develop critical thinking skills, sharpening your intuition in the face of risk and uncertainty</li>
	<li>Learn ways to discover, manage, mitigate and avoid decision-making traps</li>
	<li>Learn to leverage the power of 'nudges' - a light-touch way to influence human behaviour and improve decision-making</li>
	<li>Boost your ability to build high-performing teams by understanding what conditions enable teams to make better decisions than individuals</li>
	<li>Become a more strategic leader and decision-maker by understanding the long-term impact your decisions can have on your organisation</li>
</ul>
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GBA Corporate

Strategic Decision Making for Leaders

Online

Imperial Academy

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 2, 3 & 4 Decision Making

Loughborough

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			<p>In today's dynamic business environment, Managers need to evaluate different courses of action and make decisive decisions. 
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			<div><i></i> 2 Hours</div>
			<div><i></i>  £240.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><p>'Stay committed to your decisions, but stay flexible in your approach.' (Tom Robbins) In today's dynamic business environment, Managers need to evaluate different courses of action, make decisions, defend or adapt decisions and communicate conclusions to stakeholders in order to deliver outstanding performance.</p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><p><strong>Outcomes: </strong></p>
<ul>
<li>Explain how to effectively apply a number of Decision Making models</li>
<li>Describe how to establish root cause for a problem</li>
<li>List the reasons for reviewing, and learning from decisions made</li>
</ul>
<p><strong>Content:</strong></p>
<ul>
<li>The three types of decision</li>
<li>Are all Problems Worth Solving?</li>
<li>We Just Don't Know What to doâ¦</li>
<li>Establishing Root Cause</li>
<li>Using a Different Perspective</li>
<li>Learning from Failure and Success</li>
<li>Reviewing the Decision</li>
<li>The Five Characteristics of a Good Decision Maker</li>
</ul>
<p><strong>Modules:</strong></p>
<p><strong>Introduction to decision making</strong></p>
<ul>
<li>The three choices we always have</li>
<li>How many squares - the challenges of 'assumed constraints'</li>
</ul>
<p><strong>Are all problems worth solving?</strong></p>
<ul>
<li>The risk of making the decision against the risk of not making one</li>
<li>The Pareto Principle</li>
<li>Force Field Analysis</li>
</ul>
<p><strong>We just don't know what toâ¦</strong></p>
<ul>
<li>How to use a paper clip</li>
<li>Brainstorming</li>
<li>Affinity Diagrams</li>
</ul>
<p><strong>Establishing Root Cause</strong></p>
<ul>
<li>'I thought I had solved thatâ¦'</li>
<li>The Five Whys</li>
<li>Ishikawa / Fishbone</li>
</ul>
<p><strong>Using a different perspective</strong></p>
<ul>
<li>De Bono's Thinking Hats</li>
</ul>
<p><strong>We won't get it right every time!</strong></p>
<ul>
<li>Learning from failure, and success!</li>
<li>Reviewing the decision - it doesn't finish at implementation</li>
<li>The five characteristics of a good decision maker</li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

In today's dynamic business environment, Managers need to evaluate different courses of action and make decisive decisions.

Decision Making for Managers

Reading

Nottingham

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

<h3><strong>Overview</strong></h3>
This comprehensive course on <strong>Decision-Making</strong> will deepen your understanding of the decision making under stress.

After successful completion of this course you can acquire the required skills in this sector. This <strong>Decision-Making</strong> comes with accredited certification which will enhance your CV and make you worthy in the job market.

So enrol in this course today to fast track your career ladder.
<h3><strong>How will I get my certificate?</strong></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3><strong>Who is this course for?</strong></h3>
There is no experience or previous qualifications required for enrolment on this <strong>Decision-Making</strong>. It is available to all students, of all academic backgrounds.
<h3><strong>Requirements</strong></h3>
Our <strong>Decision-Making</strong> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.
<h3><strong>Career path</strong></h3>
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management, Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc. <h3>Course Curriculum</h3><div><p>7 sections • 7 lectures • 03:05:00 total length</p></div><div><div><div><div><div><div><div><p>•What is Decision Making?: 00:41:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Stress and Its Impact: 00:28:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Time Stress and Decision Making: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Personal Level Decision making Under Stress: 00:37:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Organisational Level Decision making Under Stress: 00:21:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Decision Making for Conflict Management: 00:31:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Decision Making: 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

Stress Management

Finance Cert & Exam Prep

Study Skills

Decision Making

Management Skills

Decision-Making

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				<h3>Description</h3><p>Here at iStudy, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. Our aim is to always provide value to our learners with quality courses. Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Decision Making. The certification that you will receive upon completing this Decision Making will help to boost your resume and will help you stand out among your peers in the competitive job market. Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from iStudy. Enrol now!</p><h3>Why You Should Choose Decision Making</h3><ul><li>Lifetime access to the course</li><li>No hidden fees or exam charges</li><li>Full Tutor support on weekdays (Monday - Friday)</li><li>Efficient exam system, assessment and instant results</li><li>Download Printable PDF certificate immediately after completion</li><li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li><li>Improve your chance of gaining professional skills and better earning potential.</li></ul><h3>Who is this Course for?</h3><p><strong>Decision Making </strong>is CPD Qualification Standards and CiQ accredited, and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</p><p>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</p><h3>Requirements</h3><p>Our<strong> Decision Making</strong> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>					</div>
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					<td colspan="4">Decision Making Skills</td>
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					<td>Course Promo</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
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					<td><i></i></td>
					<td>Lesson 01: Introduction To Decision-Making Skills</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td>Lesson 02: Why Decisions Are So Hard</td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td>Lesson 03: Benefits Of Rapid Decisions</td>
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					<td><span><i></i> 00:03:00</span></td>
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					<td>Lesson 04: Why Decision Making Is Vital</td>
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					<td><span><i></i> 00:03:00</span></td>
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					<td>Lesson 05: Fast vs Smart Decisions</td>
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					<td><span><i></i> 00:03:00</span></td>
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					<td>Lesson 06: Calculations vs Feelings</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Lesson 07: How To Weigh Up The Basics</td>
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					<td>Lesson 08: Avoiding The Fear</td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td>Lesson 09: Playing Devil's Advocate</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Lesson 10: 4 Top Tips For Best Decisions</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
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					<td>Lesson 11: Living With Decisions</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
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					<td>Lesson 12: Final Tips &amp; Ideas</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
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iStudy UK

Business Studies

Memory & Study Skills

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				<p>Register on the Decision-Making today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</p><p>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</p><p>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.</p><p>The Decision-Making course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.</p><p>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Why Choose this Course?</h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Receive a e-certificate upon successful completion of the course</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get taught by experienced, professional instructors</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at a time and pace that suits your learning style</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get instant feedback on assessments </span>
									</li>
								<li>
											<span>
													</span>
										<span>24/7 help and advice via email or live chat</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get full tutor support on weekdays (Monday to Friday)</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					<div>
							
					<div></div>
											<div></div>
														
							
					<div></div>
											<div></div>
														
							
					<div></div>
											<div></div>
														
							
					<div></div>
											<div></div>
														
					</div>
			</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Description (including method of assessment and certification): </h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</p><p>You are taught through a combination of</p><ul><li>Video lessons</li><li>Online study materials</li><li>Mock exams</li><li>Multiple-choice assessment</li></ul><p><strong>Method of Assessment</strong></p><p>To successfully complete the Decision-Making course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Decision-Making course. After successfully passing the Decision-Making course exam, you will be able to apply for a CPD-accredited certificate as proof of your Decision-Making qualification.</p><p><strong>Certification</strong></p><p>All students who successfully complete the Decision-Making course can instantly download their digital certificate. You can also purchase a hard copy of the Decision-Making course certificate, which will be delivered by post for £9.99.</p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Who Is This Course For:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p>The Decision-Making is ideal for those who already work in this sector or are an aspiring professional. This Decision-Making course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Requirements:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p>The Decision-Making is open to all students and has no formal entry requirements. To study the Decision-Making course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Career Path:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p>This Decision-Making course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status. You could explore a number of job roles for you to fill as you complete this Decision-Making course.</p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Decision-Making</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: What is Decision Making?</td>
					<td> </td>
					<td><span><i></i> 00:41:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Stress and Its Impact</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: Time Stress and Decision Making</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Personal Level Decision making Under Stress</td>
					<td> </td>
					<td><span><i></i> 00:37:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 05: Organisational Level Decision making Under Stress</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 06: Decision Making for Conflict Management</td>
					<td> </td>
					<td><span><i></i> 00:31:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

Online Course Marketing

Professional Skills Course (PSC)

<p>Delve into the Decision-Making in High-Stress Situations's principles   Obtain the abilities required to raise your competence in this field   Get a grasp of level 3,4 with a certificate of level 4 knowledge   All with this Imperial Academy's all-inclusive course.</p> <p>Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of Decision-Making in High-Stress Situations. The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in this sector.</p> <p><strong>This skill building </strong><strong>training </strong><strong>includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>CPD Certifications (PDF and Hard Copy)</li><li>24/7 Tutor Support</li></ul><p>This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of Decision-Making in High-Stress Situations as you move through the modules of this course and learn about its key ideas, including things like  </p> <p><strong>Level 3</strong></p> <ul> <li>Module 01: What is Decision Making?</li><li>Module 02: Stress and Its Impact</li></ul> <p><strong>Level 4</strong></p> <ul> <li>Module 03: Time Stress and Decision Making</li><li>Module 04: Personal Level Decision making Under Stress</li><li>Module 05: Organisational Level Decision making Under Stress</li><li>Module 06: Decision Making for Conflict Management</li></ul> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get a Level4QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>If you want to understand the global influence of Decision-Making in High-Stress Situations, you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the Decision-Making in High-Stress Situations issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Level 3 & 4 Decision-Making in High-Stress Situations

<div>
						<div>
				<div>
									<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
								<div>
				<p><span>Register on the Decision-Making in High-Stress Situations today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</span></p><p><span>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.</span></p><p><span>The Decision-Making in High-Stress Situations is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.</span></p><p><span>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</span></p><h5><b>What You Get With The Decision-Making in High-Stress Situations </b></h5><ul><li><span>Receive a e-certificate upon successful completion of the course</span></li><li><span>Get taught by experienced, professional instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					<div>
							
					<div></div>
											<div></div>
														
							
					<div></div>
											<div></div>
														
							
					<div></div>
											<div></div>
														
							
					<div></div>
											<div></div>
														
					</div>
			</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Course Design</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<div id="course-home"><div><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li></ul></div></div>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Certification</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2>Who Is This Course For:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Requirements:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The online training is open to all students and has no formal entry requirements. To study the Decision-Making in High-Stress Situations, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: What is Decision Making?</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is Decision Making</td>
					<td> </td>
					<td><span><i></i> 00:43:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Stress and Its Impact</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress and Its Impact</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Time Stress and Decision Making</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Time Stress and Decision Making</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Personal Level Decision making Under Stress</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Personal Level Decision making Under Stress</td>
					<td> </td>
					<td><span><i></i> 00:40:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Organisational Level Decision making Under Stress</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Organisational Level Decision Making Under Stress</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Decision Making for Conflict Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Decision making for Conflict Management</td>
					<td> </td>
					<td><span><i></i> 00:33:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

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