Name: Office Admin And Receptionist Diploma
Price: 11.99 GBP
Availability: InStock

<p>Ecommerce and Marketing assistant course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life.</p><p>This Ecommerce and Marketing assistant course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p>The training materials of this Ecommerce and Marketing assistant course are available online for you to learn at your own pace and fast-track your career with ease.</p><p>Ecommerce and Marketing assistant Combo Training Included:</p><ul><li><strong>Course 01: </strong>Ecommerce Marketing</li><li><strong>Course 02: </strong>Marketing Executive</li></ul><p><strong>Key Features </strong></p><ul><li>CPD Accredited Ecommerce and Marketing assistant courses</li><li>Instant 2 PDF certificate</li><li>Fully online, interactive Ecommerce and Marketing assistant course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Enrol now in this </strong><strong>Ecommerce and Marketing assistant</strong><strong> course to excel! </strong></p><p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Ecommerce and Marketing assistant training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p>The curriculum of the Ecommerce and Marketing assistant course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease.</p><p><strong>Course Curriculum:</strong></p><p><strong>Course 01: Ecommerce Marketing</strong></p><ul><li><strong>Module 01:</strong> Introduction to Electronic Commerce</li><li><strong>Module 02:</strong> E-Commerce Strategy and Implementation</li><li><strong>Module 03:</strong> Customer Service</li><li><strong>Module 04:</strong> Products, Brands, and Services</li><li><strong>Module 05:</strong> Content Planning and Production</li><li><strong>Module 06:</strong> Use of Social Networks</li><li><strong>Module 07:</strong> Marketing</li><li><strong>Module 08:</strong> Creating an Engaging User Experience</li><li><strong>Module 09:</strong> Transaction Management</li><li><strong>Module 10:</strong> E-Commerce Analytics</li></ul><p><strong>Course 02: Marketing Executive</strong></p><ul><li><strong>Module 01:</strong> An Introduction to Strategic Planning</li><li><strong>Module 02:</strong> Development of a Strategic Plan</li><li><strong>Module 03:</strong> Strategic Planning for Marketing</li><li><strong>Module 04:</strong> Strategic and Marketing Analysis</li><li><strong>Module 05:</strong> Internal Analysis</li><li><strong>Module 06:</strong> External Analysis</li><li><strong>Module 07:</strong> Market Segmentation, Targeting and Positioning</li><li><strong>Module 08:</strong> Approaches to Customer Analysis</li><li><strong>Module 09:</strong> Approaches to Competitor Analysis</li></ul><p><strong>Accreditation</strong></p><p>All of our courses are fully accredited, including this Ecommerce and Marketing assistant Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Ecommerce and Marketing assistant.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Ecommerce and Marketing assistant Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Ecommerce and Marketing assistant Course certification has no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Ecommerce and Marketing assistant Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Ecommerce and Marketing assistant Course is ideal for:</p><ul><li>Aspiring e-commerce professionals seeking foundational and advanced knowledge.</li><li>Marketing enthusiasts wanting to specialise in digital and e-commerce marketing.</li><li>Business owners aiming to expand their online presence.</li><li>Recent graduates looking to enter the e-commerce and marketing sectors.</li><li>Individuals interested in transitioning to a marketing executive role.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Ecommerce and Marketing assistant Course. You just need to have an interest in Ecommerce and Marketing assistant Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Ecommerce and Marketing assistant Course you will have a variety of careers to choose from. The following job sectors of Ecommerce and Marketing assistant Course are</p><ul><li>E-commerce Manager - £30K to £50K/year</li><li>Digital Marketing Specialist - £25K to £45K/year</li><li>Content Strategist - £28K to £42K/year</li><li>Social Media Manager - £23K to £40K/year</li><li>Market Research Analyst - £24K to £38K/year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Ecommerce and Marketing assistant Course

General Admission

<div>
	<h3><b>Description:</b></h3>
<p><span>The world can sometimes be a genuinely distressing place for many reasons. It's impossible to get rid of stress completely. However, you can learn some of the tips and tricks to enable you to adapt or overcome at whatever point you keep running into it. Learn about how to deal with stress in your life including at the work environment. You will learn stress awareness, management, and prosperity in this online course bundle. In this course, students will have more understanding of what stress is and gain more strategies for how to manage stress. You will be equipped with necessary skills, information, and knowledge of stress related issues and stress management.  </span></p>
<h3><b>Who is this course for?</b></h3>
<ul>
<li><span>This course would be ideal for anyone who needs to understand stress management.</span></li>
<li><span>Senior/junior managers, directors, administrators, customer service professionals and technical staff.</span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><b>Assessment:  </b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</span></li>
<li><span>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. </span></li>
</ul>
<h3><b>Certification: </b></h3>
<ul>
<li><span>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. </span></li>
<li><span>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</span></li>
</ul>
<h3><b>Why choose us?</b></h3>
<ul>
<li><span>Affordable, engaging &amp; high-quality e-learning study materials;</span></li>
<li><span>Tutorial videos/materials from the industry leading experts;</span></li>
<li><span>Study in a user-friendly, advanced online learning platform;</span></li>
<li><span>Efficient exam systems for the assessment and instant result; </span></li>
<li><span>The UK &amp; internationally recognized accredited qualification;</span></li>
<li><span>Access to course content on mobile, tablet or desktop from anywhere anytime;</span></li>
<li><span>The benefit of career advancement opportunities;</span></li>
<li><span>24/7 student support via email.</span></li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Stress Management Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recognizing your stress Levels &amp; triggers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why do these changes occur frequently?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What does stress do to you?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Beware! Before seeking medical attention</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Medical stress solutions analyzing</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The importance of stress management</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Other things that might help in Stress Management</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Uses of Herbs and supplements in stress Management for stress relief</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Applying Reiki Method</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What Is Reiki?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learning about Reiki</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sides Effects of Reiki</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Reiki Healing Health Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Reiki And Creative Problem Solving</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Essential Benefits Of Reiki</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strengthen Your Reiki Energy</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Additional Treatment Advantages Of Reiki</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What to Expect from Reiki Practice</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Drawbacks of Not Using Reiki</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Advanced Techniques</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What Is Stress?</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Causes Of Stress</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Effects Of Stress</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recognise The Warning Signs</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lingering Stress</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress And Panic Attacks</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Solutions On Living A Stress-Free Life</td>
					<td> </td>
					<td><span><i></i> 01:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Stress Management Bundle Course</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Stress Management Bundle Course</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Stress Management

Online Course Marketing

Online Course Creation

Psychology Counselling

Counselling Skills

Anxiety Management

Stress Management Bundle Course

Essex

Join us this January for a FREE in-person workshop in Tendring, which introduces SMEs to a variety of AI tools useful for improving business processes! 
Established since 2007, KAT Marketing boasts a team of experts who draw on years of experience from partnering with businesses and organisations of various sizes and across numerous sectors.
Always at the cutting edge of the latest innovations within the corporate world, KAT has carefully monitored the increasing impact of AI. With a specific eye on the way the latest technologies can deliver more efficient and more effective solutions, KAT Marketing can help you boost efficiencies and effectiveness in your business through the power of AI with the support of qualified AI marketers.
This half-day training course is designed to deliver exactly that – a clear and concise explanation to the significance of AI as well as practical and specific demonstrations of how your business can see improved performance in data analysis, strategic planning, content generation and customer services. 

Event details
Date: Wednesday 22nd January, 2025
Time: 9:00am - 12:00pm (Arrival from 8:30am)
Location: Tendring District Council Town Hall - Committee Room: Station Road, Clacton-on-Sea CO15 1SE
For: Businesses based in North Essex (Braintree, Chelmsford, Colchester, Maldon, Tendring)

Tea, Coffee & Pastries will be served from 8:30am
 
What the workshop covers:
The influence of AI
What is AI and how does it work
How are we already using AI
How will AI be influencing business in the future 
Due diligence: AI and ethics
AI in Analysis and Strategy
Using AI to analyse data and create reports
How AI can provide advantages in strategic planning
Video, Audio, Avatars and Editing
Creating different media formats through AI 
How to generate avatars and AI-inspired interaction
Insights into text generation
Understanding frameworks for prompting 
How to customise your AI activity
Your next steps
Your action plan: how will AI work for you
Open Q and A to answer your questions

About the host:
Julian Read, Content Manager at KAT Marketing
With more than 25 years of experience in corporate communications and marketing, Julian Read’s career has included roles in strategic marketing, business development, project management and content creation, as well as working as an award-winning journalist and magazine editor.
Today, Julian is part of the Senior Management Team at KAT Marketing, a leading regional marketing agency based in Colchester. As well as leading training for businesses and organisations on a variety of aspects of marketing, Julian has developed an industry-leading insight into the value of AI and how it can be used safely and successfully within workplace settings.
Within his role at KAT Marketing, Julian has continued the firm’s proud tradition of being at the cutting edge of the latest innovations within the corporate world and carefully monitored the increasing impact of AI. As an expert in the use of AI in the workplace, Julian holds a number of Chartered Institute of Marketing-recognised qualifications in the use of AI including topics such as Strategy and Analytics, using AI for Video & Audio Creation and Generative AI Text Creation.
With a specific eye on the way the latest technologies can deliver more efficient and more effective solutions, Julian has gathered detailed knowledge of how we can expect AI to influence the way we do business in the future in order to provide specific guidance on how business leaders can boost efficiencies and effectiveness in the workplace through the power of AI.



This programme is delivered by the North Essex Economic Board (NEEB) in partnership with Let's Do Business Group.
Let's Do Business Group is undertaking this project jointly with the North Essex Economic Board (NEEB). The Board is a partnership of local authorities in the area: Braintree, Maldon, and Tendring district councils, Colchester Borough Council, Chelmsford City Council and Essex County Council.
This project is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus
Please click here to see our Privacy Policy. Please note that your details may be shared with the North Essex Economic Board who are funding this project.



Let’s Do Business Group

Join us this January for a FREE in-person workshop in Tendring, which introduces SMEs to a variety of AI tools useful for improving business processes!

How to make AI work for you - Tendring

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				<div>
			<h2>Overview
</h2>		</div>
				</div>
				<div>
				<div>
								<div>
					<p><span>This comprehensive course on <strong>Supply Chain Management for Everyone </strong></span><span>will deepen your understanding on this topic.</span></p><p><span>After successful completion of this course you can acquire the required skills in this sector. This <strong>Supply Chain Management for Everyone</strong></span><b> </b><span>comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.   </span></p><p><span>So enrol in this course today to fast-track your career ladder.</span></p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p><span>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</span></p>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this <strong>Supply Chain Management for Everyone</strong></span><span>. It is available to all students, of all academic backgrounds.</span></p>					</div>
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				<div>
			<h2>Requirements</h2>		</div>
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					<p><span>Our <strong>Supply Chain Management for Everyone</strong></span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</span></p><p><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p><span>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</span></p><ul><li><span>Open doors of opportunities</span></li><li><span>Increase your adaptability</span></li><li><span>Keep you relevant</span></li><li><span>Boost confidence</span></li></ul><p><span>And much more!</span></p>					</div>
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		</section>
						</div>
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					</div> <h3>Course Curriculum</h3><div><p>14 sections • 83 lectures • 10:29:00 total length</p></div><div><div><div><div><div><div><div><p>•Introduction and Syllabus: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Manufacturers and retailers supply chain processes: 00:07:00</p></div><div><div><p>•Similarities &amp; Diiferences in manufacturing Retail Supply Chain Elements: 00:12:00</p></div><div><div><p>•Retail as a subset of Retail Management &amp; Retail Supply Chain Planning Executive: 00:06:00</p></div><div><div><p>•Strategic Tactical Operational view of Retail Supply chain: 00:09:00</p></div><div><div><p>•Retail Supply Chain maturity Conclusion: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Introduction to Category Management: 00:04:00</p></div><div><div><p>•Category Management Process Category Definition: 00:10:00</p></div><div><div><p>•Category Roles Category Assessment Category Performance Measure: 00:10:00</p></div><div><div><p>•Category Strategies &amp; tactics: 00:10:00</p></div><div><div><p>•Implementation and Review Enabling components of category management: 00:06:00</p></div><div><div><p>•Category captain Challenges in Category Management: 00:09:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Merchandising benefits and types: 00:06:00</p></div><div><div><p>•Merchandise hierarchy Merchandise Forecasting: 00:08:00</p></div><div><div><p>•Merchandise Budgeting: 00:07:00</p></div><div><div><p>•Open to Buy Control and Conclusion: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Introduction benefits and framework of Assortment: 00:04:00</p></div><div><div><p>•Assortment strategy Objectives and Assortment Selection Process: 00:10:00</p></div><div><div><p>•Assortment Planning Role of IT and Data in Assortment Management: 00:09:00</p></div><div><div><p>•Store Clustering Benefits and Types: 00:05:00</p></div><div><div><p>•Space Management Benefits Integration with Assortment Stages of Space Planni: 00:07:00</p></div><div><div><p>•Planogram Process for planogram management: 00:13:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Retail Pricing Challenges: 00:10:00</p></div><div><div><p>•Price Elasticity Managing Retail Pricing Life Cycle: 00:07:00</p></div><div><div><p>•Retail Promotion Objectives Promotional Measures and KPIs: 00:07:00</p></div><div><div><p>•Promotion Tools Decision Points for Retailers while planning Promotions: 00:09:00</p></div><div><div><p>•Information used for Planning Promotions Promotion Optimization Process: 00:08:00</p></div><div><div><p>•Managing Retail Markdowns: 00:07:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Product Design Challenges for the Retailer: 00:08:00</p></div><div><div><p>•Private Labels Types Advantages Disadvantages: 00:05:00</p></div><div><div><p>•Supply chain decisions in private labels: 00:03:00</p></div><div><div><p>•Retail Packaging: 00:07:00</p></div><div><div><p>•Green Design Packaging: 00:08:00</p></div><div><div><p>•Green Design Packaging Continues: 00:07:00</p></div><div><div><p>•IT for Retail Product Lifecycle management Conclusion: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Retail Distribution Models Retail Replenishment: 00:06:00</p></div><div><div><p>•Vendor Managed Inventory its process: 00:06:00</p></div><div><div><p>•VMICRP Advantages Cautions: 00:08:00</p></div><div><div><p>•CPFR Process: 00:07:00</p></div><div><div><p>•Direct Store Delivery Route Accounting Handheld Devices Types of DSD: 00:06:00</p></div><div><div><p>•IT for Retail Distribution Replenishment and Conclusion: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Transport Planning Legs in transportation: 00:04:00</p></div><div><div><p>•Transportation Planning Drivers Tools: 00:12:00</p></div><div><div><p>•Transportation constraints Transportation Execution Process: 00:07:00</p></div><div><div><p>•Transportation Cycle IT for transport management: 00:08:00</p></div><div><div><p>•Measures of Transport Management Green transport: 00:04:00</p></div><div><div><p>•Retail Warehousing Overview and Functions: 00:09:00</p></div><div><div><p>•Value added services of a retail warehouse Cross docking introduction: 00:04:00</p></div><div><div><p>•Cross docking Types applications advantages working: 00:09:00</p></div><div><div><p>•Why inventory cost of inventory inventory pyramid: 00:07:00</p></div><div><div><p>•Factors to consider to decide on inventory measures of inventory conclusion: 00:07:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Important concepts Supplier Relationship Management Process: 00:08:00</p></div><div><div><p>•Merchandise Procurement Decisions Procurement Process: 00:07:00</p></div><div><div><p>•Merchandise Procurement Decisions Procurement Process Continue: 00:08:00</p></div><div><div><p>•Global Sourcing Pros and Cons: 00:06:00</p></div><div><div><p>•Major Processes in Global Sourcing: 00:08:00</p></div><div><div><p>•Sourcing Conclusion: 00:11:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Introduction Retail Customer Service Customer Service Mix: 00:08:00</p></div><div><div><p>•Customer Service Pyramid Customer Service over Retail Life cycle: 00:07:00</p></div><div><div><p>•Ways to improve Customer Service for a Retailer: 00:09:00</p></div><div><div><p>•Order Management Process Concept of Perfect Order: 00:06:00</p></div><div><div><p>•Multi Channel Retailing: 00:09:00</p></div><div><div><p>•Retail Returns Reverse Logistics: 00:08:00</p></div><div><div><p>•Reverse Logistics process: 00:11:00</p></div><div><div><p>•Retail Loyalty Programmes: 00:08:00</p></div><div><div><p>•Retail kiosk advanced payment technologies conclusion: 00:09:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Types of Retailer Organised B2C Retail Format examples: 00:05:00</p></div><div><div><p>•Cash carry Retailing Rural Retailing: 00:06:00</p></div><div><div><p>•Cash carry Retailing Rural Retailing Continue: 00:08:00</p></div><div><div><p>•Airport Retailing Non Store based Retail Formats Online Shopping: 00:07:00</p></div><div><div><p>•Airport Retailing Non Store based Retail Formats Online Shopping Continue: 00:08:00</p></div><div><div><p>•Service Retailing Banking Courier and Conclusion: 00:09:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Understanding development process supply chain characteristics: 00:13:00</p></div><div><div><p>•Pre pack Planning: 00:05:00</p></div><div><div><p>•Apparel retail Supply Chain Innovations: 00:11:00</p></div><div><div><p>•Footwear retailing Supply Chain Drivers: 00:09:00</p></div><div><div><p>•Case study of Khadims Footwear Conclusion: 00:08:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Retail Technology maturity Model  Need for IT in retail: 00:09:00</p></div><div><div><p>•Barcoding RFID: 00:10:00</p></div><div><div><p>•Retail ERP: 00:08:00</p></div><div><div><p>•Retail Analytics: 00:06:00</p></div><div><div><p>•POS Systems Mobile Applications: 00:04:00</p></div><div><div><p>•POS Systems Mobile Applications Continued: 00:09:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

Procurement & Supply

Retail Management

Supply Chain Management

Supply chain management (SCM)

Certified Supply Chain Professional (CSCP)

Supply Chain Management for Everyone

<h3><b><span>Overview</span></b></h3>
<p>Learn how to keep an Airport safe and secure whilst delivering the absolute best in customer service.</p>
<p>This Airport Operations Level 3 course will train you in every skill you will need to ensure the safety of passengers and crews, whilst keeping planes in the air.</p>
<p>Our accredited course has been designed with the help of industry experts to deliver the full training package for teaching all Airport operational requirements. You will be coached on how to provide a high standard of customer service for passengers. You can also expect some first-class tuition on Aviation security and extreme weather control.</p>

<h3><b><span>How will I get my certificate?</span></b></h3>
<p>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</p>

<h3><b><span>Who is this course for?</span></b></h3>
<p><span>There is no experience or previous qualifications required for enrolment on this Airport Operations Level 3</span><span>. It is available to all students, of all academic backgrounds.</span></p>

<h3><b><span>Requirements</span></b></h3>
<p><span>Our Airport Operations Level 3</span><b> </b><span>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</span> <span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></p>

<h3><b><span>Career path</span></b></h3>
<p><span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span></p> <h3>Course Curriculum</h3><div><p>7 sections • 7 lectures • 02:34:00 total length</p></div><div><div><div><div><div><div><div><p>•Airport Customer Service: 00:18:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Airport Components: 00:23:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Security Operations: 00:20:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Airport and Aircraft Emergency Situations: 00:40:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Weather Control Operations: 00:24:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Sustainable Airport Operation: 00:24:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Airport Operations Level 3: 00:05:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div>

Airline Transport Pilot Licence (ATPL)

Airport Security

Global Aviation

FA Level 1

Trainers Course

Airport Management

Airport Operations Level 3

<h3><b>Overview</b></h3>
<span>The global aviation industry is booming. In 2022, passenger traffic reached 4.5 billion, expected to exceed 5.6 billion by 2030. </span><b>The Airport Management Level 3 course is designed to provide you with the knowledge and skills about all aspects of airport operations, from customer service to security to innovation and growth.</b><b></b>

<span>This Level 3 course delves into essential aspects of airport operations, providing a solid foundation in </span><b>Airport Customer Service</b><span>, </span><b>Passenger Terminal Management</b><span>, </span><b>Cargo Management, Security Management, and more.</b><span> With a total duration of 2 hours and 38 minutes, </span><b>this program ensures a thorough understanding of critical components vital for successful airport management.</b><b></b>

<span>Dive deep into airport management and fly to new professional heights. Enrol now!</span>

<b>How will I get my certificate?</b>

You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3><b>Who is this course for?</b></h3>
<span>There is no experience or previous qualifications required for enrolment on this Airport Management Level 3</span><span>. It is available to all students, of all academic backgrounds.</span>
<h3><b>Requirements</b></h3>
<span>Our Airport Management Level 3</span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</span>

<span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span>
<h3><b>Career path</b></h3>
<span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span> <h3>Course Curriculum</h3><div><p>11 sections • 11 lectures • 02:35:00 total length</p></div><div><div><div><div><div><div><div><p>•Introduction to Airport Management: 00:14:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Airport Customer Service: 00:10:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Passenger Terminal Management: 00:14:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Airport Components: 00:17:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Airport Peaks and Airline Scheduling: 00:16:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Cargo Management: 00:17:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Aviation Noise Control: 00:09:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Weather Control: 00:14:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Sustainable Airport Management: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Security Management: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Innovation and Growth: 00:14:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Tourism Management

Aviation Engineering

Airport Management Level 3

<h2><strong>Course Overview:</strong></h2>
<span>Embark on a transformative journey to real estate with our esteemed Diploma in Real Estate. This comprehensive course empowers individuals like you with the knowledge and skills necessary to thrive in the dynamic property market. Delve into the intricacies of real estate investing, property management, and the legal frameworks that govern the industry.</span>

<span>This comprehensive course spans a broad range of topics, from 'What Is Real Estate Investing?' and 'Basic Rental Properties' to 'Investment Purchase Procedure' and 'Property Management.' Furthermore, it provides an in-depth exploration of the UK legal system and investment structures, ensuring that learners are well-equipped to navigate the complexities of the real estate market.</span>

<span>Enrol now in the Diploma in Real Estate course and take the first step towards building a thriving career in the dynamic world of real estate investing.</span>

<hr />

<h2><strong>Key Features of the Course:</strong></h2>
<strong>Comprehensive curriculum</strong> covering essential topics such as property investment, customer service, and marketing strategies. <strong>Flexible learning schedule with 24/7 access</strong> to course materials and resources. <strong>Dedicated learning</strong> assistance is available round the clock to address your queries and provide guidance.

<hr />

<h2><strong>Who is This Course For?</strong></h2>
This Diploma in Real Estate is ideal for individuals passionate about real estate and seeking to embark on a successful career in the industry. Whether you are a recent graduate, an aspiring entrepreneur, or a seasoned professional looking to diversify your skill set, this course will provide you with the necessary knowledge and expertise to excel in real estate.

<hr />

<h2><strong>What You Will Learn:</strong></h2>
Firstly, you will explore <strong>effective property investment strategies that will enable you to identify lucrative opportunities and make informed investment decisions.</strong> You will learn how to evaluate<strong> market trends, assess property values, and analyse risk factors to maximise investment returns.</strong>

<strong>Customer service</strong> is a crucial aspect of the real estate industry, and this course will equip you with the best practices to <strong>ensure client satisfaction.</strong> You will <strong>learn how to communicate effectively with clients, manage their expectations, and provide exceptional service throughout the buying, selling, and renting processes.</strong>

Understanding the<strong> legal frameworks is vital for any real estate professional, and this course will provide you with the necessary knowledge of the legal system and regulations regarding property transactions.</strong> You will learn about different <strong>types of investment structures, commercial leases, title and registration processes, and critical legislations</strong> that govern the industry.

Furthermore, you will delve into <strong>real estate marketing strategies that will help you attract potential buyers and tenants.</strong> From <strong>digital marketing techniques to effective property showcasing, you will learn how to create compelling marketing campaigns</strong> that generate interest and drive sales.

<hr />

<h2><strong>Why Enrol in This Course:</strong></h2>
This Diploma in Real Estate has <strong>recently been updated to incorporate industry trends and best practices, ensuring you gain the most up-to-date knowledge.</strong> Moreover, the course focuses on providing necessary skills that can be applied in real-world scenarios, allowing you to excel in the field of property investment and management.

<hr />

<h2><strong>Requirements:</strong></h2>
There are no specific prerequisites for this course. However, a basic understanding of business concepts and an interest in real estate will benefit optimal learning.

<hr />

<h2><strong>Career Path:</strong></h2>
Upon completing this course, you will get edges in various rewarding career paths within the real estate industry. Some sought-after professions include Property Manager, Real Estate Agent, Investment Analyst, Property Developer, Leasing Consultant, Mortgage Advisor, and Property Valuer.

Salaries in these roles range from £25,000 to £60,000+ per annum, depending on experience and location.

<hr />

<h2><strong>Certification:</strong></h2>
Upon completing the Diploma in Real Estate, you <strong>will receive a CPD certificate,</strong> further validating your expertise and enhancing your professional prospects in the real estate sector.

<hr /> <h3>Course Curriculum</h3><div><p>5 sections • 48 lectures • 18:00:00 total length</p></div><div><div><div><div><div><div><div><p>•What Is Real Estate Investing?: 00:30:00</p></div><div><div><p>•Basic Rental Properties: 00:30:00</p></div><div><div><p>•Why invest in property?: 00:30:00</p></div><div><div><p>•Investment After Brexit: 00:15:00</p></div><div><div><p>•Recent Housing Market Developments: 00:15:00</p></div><div><div><p>•Managing Client Expectation: 00:15:00</p></div><div><div><p>•Best Practices of Customer Service: 00:15:00</p></div><div><div><p>•Customer Life Cycle: 00:15:00</p></div><div><div><p>•Tenant Retention: 00:30:00</p></div><div><div><p>•Real Estate Marketing: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•An Introduction to the UK legal system: 00:15:00</p></div><div><div><p>•Different Types of Investment Structures: 00:15:00</p></div><div><div><p>•Commercial Leases: 00:15:00</p></div><div><div><p>•Title &amp; Registration: 00:15:00</p></div><div><div><p>•Finance in Real Estate: 00:15:00</p></div><div><div><p>•Investment Purchase Procedure: 00:15:00</p></div><div><div><p>•Acquisition Costs: 00:15:00</p></div><div><div><p>•Land Usage: 00:15:00</p></div><div><div><p>•Planning &amp; Environment: 00:15:00</p></div><div><div><p>•Investment Structure &amp; Key Legislations: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•What is Property Development?: 00:15:00</p></div><div><div><p>•The Players in the Property Market: 00:30:00</p></div><div><div><p>•The Risks of Property Development: 00:15:00</p></div><div><div><p>•The Stages of a Property Development: 00:30:00</p></div><div><div><p>•Site Identification and Acquisition: 00:15:00</p></div><div><div><p>•Property Management: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Selecting The Best Properties: 00:30:00</p></div><div><div><p>•Leasing Instead Of Selling: 00:30:00</p></div><div><div><p>•Buyers Interest: 00:15:00</p></div><div><div><p>•Be Zone Conscious: 01:00:00</p></div><div><div><p>•Home Loans: 00:15:00</p></div><div><div><p>•Knowing When You're Ready To Buy: 00:15:00</p></div><div><div><p>•Is Your Lake Home For Sale?: 01:00:00</p></div><div><div><p>•Living The Waterfront Lifestyle Every Day: 00:15:00</p></div><div><div><p>•How To Locate Waterfront Property Rentals: 00:15:00</p></div><div><div><p>•Real Estate Front: 00:15:00</p></div><div><div><p>•How To Maintain Waterfront Property: 00:30:00</p></div><div><div><p>•All About Real Estate Clients: 00:15:00</p></div><div><div><p>•Real Estate Evaluation: 00:15:00</p></div><div><div><p>•Are You Ready To Buy Your First Property?: 00:30:00</p></div><div><div><p>•Finding The Actual Real Estate For Sale: 01:00:00</p></div><div><div><p>•Home Shopping: The Smart Way: 00:30:00</p></div><div><div><p>•How Much Land Do You Need?: 00:15:00</p></div><div><div><p>•Real Estate Investments: 01:00:00</p></div><div><div><p>•Manufacturing Real Estate Numbers: 00:15:00</p></div><div><div><p>•Waterfront Real Estate: 00:15:00</p></div><div><div><p>•Purchasing A Home Beside A Lake: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Fundamentals of Real Estate Development: 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Real Estate Investing

Diploma in Education & Training (DET)

Diploma in Management Studies (DMS)

Diploma in Professional Studies (DPS)

Real Estate Marketing

Graduate Diploma in Law (GDL)

Diploma in Real Estate

<h2><strong>Course Overview:</strong></h2>
<p> 
<strong>Personal assistants are in high demand, with a recent survey finding that 70% of businesses are looking for qualified assistants. Let's unleash your potential and embark on a transformative journey with our Personal Assistant &amp; Skill Development Training!</strong> In today's fast-paced and dynamic world, the role of a personal assistant has evolved into a crucial and highly sought-after profession. This innovative course has been meticulously crafted to provide you with the necessary expertise and necessary skills to excel in this rewarding field. 
</p>

<p> 
Did you know that personal assistants boost organisational productivity and efficiency? <strong>According to recent statistics, companies that employ skilled personal assistants experience a significant increase in overall operational effectiveness, resulting in a remarkable 25% rise in revenue growth.</strong> With such compelling data, it's clear that personal assistants are indispensable assets to businesses worldwide.
</p> 

<p> 
During this comprehensive training, you will delve into various modules, each focusing on a specific aspect of the personal assistant role. <strong>From mastering business telephone skills and representing your boss and company professionally to organising meetings and conferences seamlessly, every module is designed to enhance your capabilities and equip you with the necessary tools for success.</strong> Enrol today and open doors to exciting new opportunities!
</p> 
<hr />

<h2><strong>Key Features of the Course:</strong></h2>
<ul>
 	<li>CPD certificate</li>
 	<li>24/7 Learning Assistance</li>
 	<li>Comprehensive curriculum</li>
 	<li>Engaging video lectures</li>
 	<li>Interactive exercises</li>
 	<li>Real-world examples</li>
 	<li>Up-to-date content</li>
</ul>

<hr />

<h2><strong>Who is This Course For?</strong></h2>
<p> 
This course is for anyone who wants to improve their personal assistant skills and knowledge. This course is also suitable for anyone who wants to enhance their administrative, clerical, and organisational skills for any role or industry.
</p> 
<hr />

<h2><strong>What You Will Learn:</strong></h2>
<p> 
Throughout the course, you will explore various modules that cover a wide range of topics, including <strong>business telephone skills, representing your boss and company, travel arrangements, time management, communication skills, and more.</strong>
</p> 

<p> 
Starting with an introduction to the role of a personal assistant, you will gain a comprehensive understanding of the responsibilities and skills required in this profession. <strong>You will master the art of effective communication over the phone, learning how to handle calls professionally and deal with different types of callers. Additionally, you will develop the expertise to represent your boss and company in a positive and professional manner, ensuring confidentiality and maintaining a strong image.</strong>
</p>
<p>  
As a personal assistant, you will also learn the intricacies of <strong>handling mail services and shipping, arranging travel and accommodation for your boss and guests, and organising meetings and conferences seamlessly.</strong> The course will equip you with invaluable time <strong>management techniques, record-keeping and filing systems, business writing skills, organisational skills, and effective communication strategies.</strong> <strong>Moreover, you will acquire essential customer service skills, effective planning and scheduling abilities, and the know-how to handle invoicing and petty cash.</strong>
</p> 
<hr />

<h2><strong>Why Enrol in This Course:</strong></h2>
<p> 
There are many reasons to enrol in this course. Here are just a few:
</p> 
<ul>
 	<li>This course is comprehensive and covers all aspects of the personal assistant job.</li>
 	<li>The course is taught by experienced instructors who are experts in their field.</li>
 	<li>The course is interactive and engaging, and you'll have the opportunity to practise your skills with real-world examples.</li>
 	<li>The course is up-to-date and covers the latest trends in the industry.</li>
</ul>

<hr />

<h2><strong>Requirements:</strong></h2>
<ul>
 	<li>No prior experience is required.</li>
 	<li>A PC/Mobile device with an internet connection.</li>
</ul>

<hr />

<h2><strong>Career Path:</strong></h2>
<p> 
There are many career paths that you can pursue with knowledge of personal assistant skills. Here are just a few:
</p> 
<ul>
 	<li>Personal assistant - average salary of £28,000</li>
 	<li>Executive assistant - average salary of £32,000</li>
 	<li>Administrative assistant - average salary of £20,000</li>
 	<li>Office manager - average salary of £25,000</li>
 	<li>Secretary - average salary of £22,000</li>
 	<li>Receptionist - average salary of £18,000</li>
</ul>

<hr />

<h2><strong>Certification:</strong></h2>
<p> 
Upon successful completion of this course,<strong> you will receive a CPD certificate.</strong> This certificate can be used to demonstrate your skills to potential employers and clients.
</p> 
<p> 
Enrol today and start your career as a personal assistant!
</p> 

<hr /> <h3>Course Curriculum</h3><div><p>1 sections • 14 lectures • 07:07:00 total length</p></div><div><div><div><div><div><div><div><p>•Module 1: Introduction to Personal Assistant: 00:20:00</p></div><div><div><p>•Module 2: Business Telephone Skills: 00:21:00</p></div><div><div><p>•Module 3: Representing Your Boss and Company: 00:37:00</p></div><div><div><p>•Module 4: Mail Services and Shipping: 00:28:00</p></div><div><div><p>•Module 5: Travel Arrangements: 00:27:00</p></div><div><div><p>•Module 6: Organising Meeting and Conferences: 00:28:00</p></div><div><div><p>•Module 7: Time Management: 00:38:00</p></div><div><div><p>•Module 8: Record Keeping and Filing Systems: 00:31:00</p></div><div><div><p>•Module 9: Business Writing Skills: 00:43:00</p></div><div><div><p>•Module 10 :Organisational Skills: 00:28:00</p></div><div><div><p>•Module 11: Communication Skills: 00:28:00</p></div><div><div><p>•Module 12: Customer Service: 00:19:00</p></div><div><div><p>•Module 13:  Effective Planning and Scheduling: 00:49:00</p></div><div><div><p>•Module 14: Invoicing/Petty Cash: 00:30:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Secretarial & PA

Professional Skills

Executive Personal Assistance

Personal Assistant

Professional Skills Course (PSC)

Personal Assistant & Skill Development Training

<h3><b>Overview</b></h3>
<span>Every legal executive and busy solicitor needs an efficient Legal Secretary in their office, and you get the training and confidence to take that role.             </span>

<span>This comprehensive course is designed to give you the abilities and knowledge to work in a law firm, regardless of your current experience in this area.         </span>

<span>The </span><b>Legal Secretaries Advanced Diploma </b><span>course contains a range of modules that will rapidly teach you the skills needed to succeed in law office administration. You will learn how to produce, update, and distribute forms that will form the basis of contracts. Additionally, you will gain extensive knowledge of the UK Justice System.  </span>
<h3><b>How will I get my certificate?</b></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3><b>Who is this course for?</b></h3>
<span>There is no experience or previous qualifications required for enrolment on this Legal Secretaries Advanced Diploma</span><span>. It is available to all students, of all academic backgrounds.</span>
<h3><b>Requirements</b></h3>
<span>Our Legal Secretaries Advanced Diploma</span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</span>

<span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span>
<h3><b>Career path</b></h3>
<span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span> <h3>Course Curriculum</h3><div><p>9 sections • 65 lectures • 14:00:00 total length</p></div><div><div><div><div><div><div><div><p>•Introduction to Legal Secretary: 00:15:00</p></div><div><div><p>•Role of Legal Secretaries: 00:15:00</p></div><div><div><p>•General Duties and Day-to-Day Operations of a Legal Secretary: 00:30:00</p></div><div><div><p>•Record Keeping: 00:30:00</p></div><div><div><p>•Legal Writing Skills &amp; Proofreading: 00:15:00</p></div><div><div><p>•Research Skills You Need to Know: 00:30:00</p></div><div><div><p>•Transcription, Editing &amp; Correspondence to Judges: 00:30:00</p></div><div><div><p>•Legal System of UK: 00:15:00</p></div><div><div><p>•UK Court System: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Meeting Management: 00:15:00</p></div><div><div><p>•The Role of a Minute-Taker: 00:15:00</p></div><div><div><p>•The Skills of a Minute-Taker: 00:30:00</p></div><div><div><p>•Meeting Agreements: 00:15:00</p></div><div><div><p>•Minute Styles: 00:30:00</p></div><div><div><p>•What Do I Record?: 00:30:00</p></div><div><div><p>•Techniques for Preparing Minutes: 00:30:00</p></div><div><div><p>•Taking Minutes in an Interactive Meeting: 00:15:00</p></div><div><div><p>•The Minute Book: 00:15:00</p></div><div><div><p>•What to include/what to ignore: 00:30:00</p></div><div><div><p>•Motions and Resolutions: 00:05:00</p></div><div><div><p>•Method of recording minutes: 00:30:00</p></div><div><div><p>•Reasons for Meeting: 00:30:00</p></div><div><div><p>•What is a decision?: 00:15:00</p></div><div><div><p>•Minute Taking tips: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Working with Your Manager: 01:00:00</p></div><div><div><p>•Administrative Soft Skills: 01:00:00</p></div><div><div><p>•Effective Time Management: 01:00:00</p></div><div><div><p>•Tools of the Trade: 01:00:00</p></div><div><div><p>•Being an Effective Gatekeeper: 00:15:00</p></div><div><div><p>•Organizational Skills: 00:15:00</p></div><div><div><p>•Confidentiality Guidelines: 00:15:00</p></div><div><div><p>•Special Tasks: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Introduction To Customer Service: 00:15:00</p></div><div><div><p>•The Power of Positive Thinking in Customer Service: 00:30:00</p></div><div><div><p>•Types of Difficult Customers and How to Help them: 01:00:00</p></div><div><div><p>•How to Deal with Difficult Customers: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Aspects of Phone Etiquette: 01:00:00</p></div><div><div><p>•Using Proper Phone Language: 01:00:00</p></div><div><div><p>•Eliminate Phone Distractions: 01:00:00</p></div><div><div><p>•Inbound Calls: 01:00:00</p></div><div><div><p>•Outbound Calls: 01:00:00</p></div><div><div><p>•Handling Rude or Angry Callers: 01:00:00</p></div><div><div><p>•Handling Interoffice Calls: 01:00:00</p></div><div><div><p>•Methods of Training Employees: 01:00:00</p></div><div><div><p>•Correcting Poor Telephone Etiquette: 01:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Opening: 01:00:00</p></div><div><div><p>•Working with the Interface: 01:00:00</p></div><div><div><p>•Your First Document: 01:00:00</p></div><div><div><p>•Basic Editing Tasks: 01:00:00</p></div><div><div><p>•Basic Formatting Tasks: 01:00:00</p></div><div><div><p>•Formatting Paragraphs: 01:00:00</p></div><div><div><p>•Advanced Formatting Tasks: 01:00:00</p></div><div><div><p>•Working with Styles: 01:00:00</p></div><div><div><p>•Formatting the Page: 01:00:00</p></div><div><div><p>•Sharing Your Document: 01:00:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Introduction to Proofreading: 00:15:00</p></div><div><div><p>•What does a Proofreader do?: 00:15:00</p></div><div><div><p>•Proofreading: 00:15:00</p></div><div><div><p>•Proofreading Symbols: 00:15:00</p></div><div><div><p>•Proofreading on Paper &amp; Screen: 00:15:00</p></div><div><div><p>•Strategies to Check for Specific Errors: 00:15:00</p></div><div><div><p>•Editing &amp; Proofreading Strategies: 00:15:00</p></div><div><div><p>•Proofreading an Essay: 00:15:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Mock Exam - Legal Secretaries Advanced Diploma: 00:20:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Final Exam - Legal Secretaries Advanced Diploma: 00:20:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Office Skills & Productivity

Legal Secretary

Legal Practice Course (LPC)

Office Skills

Secretarial & Shorthand

Legal Secretaries Advanced Diploma

<p dir="ltr" id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This program places a strong emphasis on developing fundamental organisational skills crucial for administrative roles. It covers key areas such as admin support, administrative management, organisational abilities, professional receptionist duties, customer relations, and telephone skills.&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">The course offers a robust foundation for working in various office environments and business sectors.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Ideal for those aiming to launch or advance in an administration career, the diploma creates opportunities for roles such as secretaries, personal assistants, receptionists, customer service representatives, and other office support professionals.&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Diploma holders, with their strong administration and organisational capabilities, play pivotal roles in companies, nonprofits, government agencies, and more.</span></p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Learning Outcome of Office Admin And Receptionist Diploma &nbsp; &nbsp;</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Master core admin support skills, including time management, task prioritisation, and document management.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Develop critical administrative management capabilities.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Master professional receptionist skills, including greeting clients, phone etiquette, appointment scheduling, and customer service.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Build customer relations and dealings skills for effective communication, complaint handling, and relationship building.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Acquire professional telephone skills, covering call handling, messaging, call screening, and dealing with challenging interactions.</li></ul><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Key Features of the Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A CPD certificate that is recognised worldwide.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A great online learning experience.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Interesting and unique online materials and activities.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Expert guidance and support from the field leaders.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Access to the study resources anytime you want.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get a year-long access to the course.</span></li></ul><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Who is this course for</span></h2><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This Office Admin And Receptionist Diploma Course is suitable for -</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Aspiring office administrators and receptionists</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals seeking fundamental skills for administrative roles</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Suitable for those entering or advancing in administration careers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Ideal for roles such as secretaries, personal assistants, and customer service representatives</li></ul><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Requirements</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Open to all interested in administrative careers<span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">.</span></span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">No prerequisites; suitable for individuals from any academic background.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Accessible course materials from any internet-enabled device.</span></li></ul><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">CPD Certificate from Course Gate</span></h2><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for &pound;9 and the hard copy for &pound;15. Also, you can order both PDF and hardcopy certificates for &pound;22.</span></p><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Career path<br fr-original-style="" style="box-sizing: border-box;"></span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Office Administrator</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Receptionist</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Secretary/Personal Assistant</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Customer Service Representative</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Administrative Support Specialist</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Executive Assistant</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Office Manager</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Career Progression</li></ul>

Course Gate

Office Administration

Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.

Office Admin And Receptionist Diploma 

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Providing Outstanding Customer Service

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
<p>
							
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					</div>

GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
<p>
							
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					</div>

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