Name: PECS LEVEL 2
Price: 299 GBP
Availability: InStock

<div>
	<h3>Description:</h3>
Negotiation is the key to any organizations success. No business can survive without beneficial contracts. Within any organization, negotiation skills can prompt your professional success. Master the negotiating skills through this course and improve your business prospect, employability as well as your corporate potential.This course will explain the negotiation process in detail providing the students with the negotiation skills and strategies they need to succeed in today's challenging commercial environment.
<h3>Who is this course for?</h3>
<ul>
<li>A businessman. </li>
<li>For people who are looking forward to adopting good negotiation skills. </li>
</ul>
<h3>Entry Requirement:</h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds. </li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3>Assessment:  </h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. </li>
</ul>
<h3>Certification: </h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. </li>
<li>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3>Why choose us?</h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result; </li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3>Career path:</h3>
The Advanced Negotiation Skills course would be beneficial for the following careers:
<ul>
<li>Sales Professional.</li>
<li>Vendor Manager.</li>
<li>Legal Administration.</li>
<li>Human Resource Professional.</li>
<li>Real Estate Broker.</li>
<li>Construction Manager. </li>
<li>Health Service Manager.</li>
<li>Marketing Manager.</li>
<li>Counselling Psychologist.</li>
<li>Lawyer. </li>
<li>Chief Executive.</li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Negotiation Basics</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Negotiate With Your Landlord About Problems</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Negotiate With Your Family Members, and Keep the Peace</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What is Involved When A Labor Negotiation Takes Place?</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What is involved when negotiating a car lease?</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What is involved when negotiating a car purchase?</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What is involved when negotiating a real estate purchase?</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to use Negotiating Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to practice negotiating skills</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to put your negotiating skills to work for your business</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to find negotiating skills that you can really use</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to make negotiating a habit</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to avoid negotiating too much</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How you use words when negotiating</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to use body language when negotiating contracts</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to use eye contact when negotiating sales</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to ask for a raise, negotiation for your career</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to ask for better benefits, how to negotiate</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What is the art of negotiating</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to negotiate your way out of paying your bill all at one time</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to avoid raising your voice when negotiating a problem</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Three methods of getting someone to do what you want with the negotiation skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Three Methods of avoiding a conflict while negotiating</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Three Methods of avoiding a fight with your co-workers with negotiation skills</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Three methods of getting someone to do what you want with the negotiation skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to realize your own negotiation skills and put them to work in your career</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What is the top three negotiation skills needed by managers?</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to negotiate when trading in a car</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to negotiate with your boss, about anything</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to negotiate with your creditor about debts</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to negotiate when opening a new investment account</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Developing Negotiation Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Understanding Negotiation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Getting Prepared</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Laying the Groundwork</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Phase One - Exchanging Information</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Phase Two - Bargaining</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - About Mutual Gain</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Phase Three - Closing</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Dealing with Difficult Issues</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Negotiating Outside the Boardroom</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Negotiating on Behalf of Someone Else</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Negotiation Skills Certificate- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Handling Objections &amp; How to Negotiate</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Three Main Factors</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Seeing Objections as Opportunities</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Getting to the Bottom</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Finding a Point of Agreement</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Have the Client Answer Their Own Objection</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Deflating Objections</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Unvoiced Objections</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - The Five Steps</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Dos and Don'ts</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Sealing the Deal</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Handling Sales Objections &amp; Negotiating Course- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam- Advanced Negotiation Skills Course</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam- Advanced Negotiation Skills Course</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table>

John Academy

Negotiation Skills

Professional Skills

Counselling Skills

Business Communication Skills

Negotiation

Business English

Advanced Negotiation Skills Course

General Admission

Ignite Your Fitness Entrepreneurial Journey: Online Fitness Business Mastery
Embark on a transformative adventure into the realm of fitness entrepreneurship with our dynamic course - 'Fitness Business - Sell Products, Training &amp; Coaching Online.' Unleash your potential to revolutionize the fitness industry by mastering the art of selling products, crafting effective training programs, and delivering impactful coaching online. This isn't just a course; it's your gateway to sculpting a thriving fitness business that resonates with your passion and caters to the modern digital landscape.
Learning Outcomes
<ul>
<li>Develop a profound understanding of diverse fitness business models.</li>
<li>Hone your entrepreneurial vision to create a unique and marketable fitness business.</li>
<li>Dive into the intricacies of creating compelling fitness products that stand out.</li>
<li>Grasp the essentials of effective selling and marketing in the fitness industry.</li>
<li>Explore strategies to drive traffic to your online fitness hub.</li>
</ul>
<h3>Why choose this Fitness Business - Sell Products, Training &amp; Coaching Online course?</h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3>Who is this Fitness Business - Sell Products, Training &amp; Coaching Online course for?</h3>
<ul>
<li>Aspiring fitness entrepreneurs eager to launch an online business.</li>
<li>Fitness enthusiasts looking to monetize their passion.</li>
<li>Trainers and coaches aiming to expand their reach in the digital space.</li>
<li>Individuals passionate about creating and selling fitness products.</li>
<li>Entrepreneurs seeking to venture into the lucrative fitness industry.</li>
</ul>
<h3>Career path</h3>
<ul>
<li>Fitness Entrepreneur: £25,000 - £60,000</li>
<li>Online Fitness Coach: £20,000 - £45,000</li>
<li>Digital Marketing Specialist (Fitness Industry): £30,000 - £50,000</li>
<li>Product Development Manager (Fitness): £35,000 - £55,000</li>
<li>Fitness Content Creator: £25,000 - £40,000</li>
<li>Affiliate Marketing Specialist (Fitness): £25,000 - £45,000</li>
</ul>
<h3>Prerequisites</h3>
This Fitness Business - Sell Products, Training &amp; Coaching Online does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Fitness Business - Sell Products, Training &amp; Coaching Online was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Certification</h3>
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Introduction</td>
				</tr>
								<tr>
					<td></td>
					<td>Who this course is for</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What you will learn</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td colspan="4">Fitness Business Models</td>
				</tr>
								<tr>
					<td></td>
					<td>Fitness Business Models Overview</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Coaching Business Model</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Selling Products Business Model</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Affiliate Marketing Business Model</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Fitness Sponsorships</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Refining Your Business Idea</td>
				</tr>
								<tr>
					<td></td>
					<td>The First Steps</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Finding The Right Fitness Niche</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How To Identify The Ideal Coaching Client</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How To Identify Your Clients Pain Points</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How To Become An Expert</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td colspan="4">Creating Your First Product</td>
				</tr>
								<tr>
					<td></td>
					<td>Understand What You Are Selling</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Creating Your First Fitness Information Product</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>MVP - Minimal Viable Product</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Creating Your First Workout Routine / Diet Plan</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Writing Your First Fitness eBook</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Recording Your First Fitness Video Course</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Creating A Coaching Offer</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td colspan="4">Selling &amp; Marketing Fundamentals</td>
				</tr>
								<tr>
					<td></td>
					<td>Overview</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Most Common Fitness Marketing Mistakes</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Setting SMART Marketing Goals</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Crafting A Stong Marketing Message</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td colspan="4">Selling &amp; Marketing Strategies</td>
				</tr>
								<tr>
					<td></td>
					<td>Choosing The Right Marketing Channel</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Email Marketing For Your Product</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How To Build An Email List</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Your First Autoresponder Series</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How To Build The Perfect Lead Magnet</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How To Use WordPress For Your Fitness Business</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Installing WordPress</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Building A Landing Page</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Building A Thank You Page</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td colspan="4">Driving Traffic To Your Site</td>
				</tr>
								<tr>
					<td></td>
					<td>Starting A Niche Youtube Channel</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Keyword Research For Youtube</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>My Youtube Content Strategy</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How To Set Up Your First Lead Ad In Facebook</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td colspan="4">Affiliate Marketing 3 lectures</td>
				</tr>
								<tr>
					<td></td>
					<td>Affiliate Marketing Overview</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Writing Blog Posts With Affiliate Links</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Making Affiliate Sales With Youtube Videos</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td colspan="4">Online Business Motivation</td>
				</tr>
								<tr>
					<td></td>
					<td>Motivation Intro</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How To Deal With Difficult Customers / Clients</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How To Deal With Email Overload</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How To Develop The Mindset Of An Entrepreneur</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How To Not Lose Track Of Your Business Goals</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Online Course Marketing

Health & Fitness

Life Coach Training

Health Coach Training

Trainers Course

Fitness Instructor

Fitness Business - Sell Products, Training & Coaching Online

<h3>Overview</h3>
Uplift Your Career &amp; Skill Up to Your Dream Job - Learning Simplified From Home!
Kickstart your career &amp; boost your employability by helping you discover your skills, talents and interests with our special Hotel Management with Hotel Receptionist and Hospitality Management Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces.
The Hotel Management with Hotel Receptionist and Hospitality Management Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Hotel Management with Hotel Receptionist and Hospitality Management Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.
This Hotel Management with Hotel Receptionist and Hospitality Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.
At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.
<h3>Why buy this Hotel Management with Hotel Receptionist and Hospitality Management?</h3>
<ol>
<li>Unlimited access to the course for forever</li>
<li>Digital Certificate, Transcript, student ID all included in the price</li>
<li>Absolutely no hidden fees</li>
<li>Directly receive CPD accredited qualifications after course completion</li>
<li>Receive one to one assistance on every weekday from professionals</li>
<li>Immediately receive the PDF certificate after passing</li>
<li>Receive the original copies of your certificate and transcript on the next working day</li>
<li>Easily learn the skills and knowledge from the comfort of your home</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Hotel Management with Hotel Receptionist and Hospitality Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this course for?</h3>
This Hotel Management with Hotel Receptionist and Hospitality Management course is ideal for
<ul>
<li>Students</li>
<li>Recent graduates</li>
<li>Job Seekers</li>
<li>Anyone interested in this topic</li>
<li>People already working in the relevant fields and want to polish their knowledge and skill.</li>
</ul>
<h3>Prerequisites</h3>
This Hotel Management with Hotel Receptionist and Hospitality Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Hotel Management with Hotel Receptionist and Hospitality Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Hotel Management with Hotel Receptionist and Hospitality Management is a great way for you to gain multiple skills from the comfort of your home.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Introduction to Hotel Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Hotel Business Administration</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Type of Hotels</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Hotel Administration Structure</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Hospitality Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Hospitality Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Characteristics of the Hospitality Industry</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Relationship Between the Hospitality Industry and Tourism</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Influences Which Affect the Industry</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Development of the Hospitality Industry</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Hospitality Brands</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Accommodation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Food Service</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Successful Quality Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Housekeeping, Engineering &amp; Security</td>
				</tr>
								<tr>
					<td></td>
					<td>Housekeeping</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Engineering Department</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Security Departments</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Human Resource Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Human Resource Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Roles of HRM</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Quality Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Quality Management</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Marketing</td>
				</tr>
								<tr>
					<td></td>
					<td>Marketing</td>
					<td> </td>
					<td> 00:45:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Market Strategy in Hotel Industry</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Interdepartmental Communications Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Interdepartmental Communications</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills</td>
					<td> </td>
					<td> 00:45:00</td>
				</tr>
								<tr>
					<td colspan="4">Hotel Receptionist</td>
				</tr>
								<tr>
					<td></td>
					<td>An Overview of Hotel Reception</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Hotel Reception Standard Procedures</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills Required for Hotel Reception</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Service in Hotel Reception</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Telephone Handling in a Hotel</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Handle Difficult Hotel Guests</td>
					<td> </td>
					<td> 00:40:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Administrative Skills as a Hotel Receptionist</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Computer Skills and Programs</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Brand Standards in the Hospitality World</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Being a Team Player: Working with Other Hotel Departments</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Safety and Security in the Hotel</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Sales and Marketing as a Hotel Receptionist</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Dressing the Part: Creating the Professional Look in Hospitality</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Keeping Stress Under Control on the Job</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Legal Issues in Hospitality</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Future for Hotel Receptionists</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Hospitality</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Hospitality</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Characteristics of the Hospitality Industry</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Relationship Between the Hospitality Industry and Tourism</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Types of Accommodation</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Types of Room</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Types of Hotel Guests</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
				</tbody></table></div>

			</div>

Tourism Management

Hospitality & Catering

Hospitality Management

Hotel Management

Hospitality & Tourism

Hospital Management

Hotel Management with Hotel Receptionist and Hospitality Management

Reception Perfection! The Open EventA unique half-day workshop (09:30 - 13:00)** Book today to take advantage of our early bird price - £199 instead of £249 **The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation.This half-day programme with Candy Bowman has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect.It will also help you get the most out of your working day.Learning objectivesThere are five key benefits from attending this programme:<ul><li>Enhanced understanding of the vital role of reception</li><li>Improved communication skills</li><li>Increased ability to deal with different types of customers and situations</li><li>Efficient and effective information flow within the business</li><li>Additional confidence</li></ul><section>
 Workshop outline1 Introduction<ul><li>Course objectives</li><li>Why is a receptionist so important?</li><li>The challenges of 21st century communication</li><li>What makes an excellent point of Reception?</li><li>The importance of service standards</li><li>Who and where are our customers?</li><li>Good, bad and neutral 'micro moments'</li><li>As a customer, how doyoulike to be treated? What makes people feel valued?</li></ul>2 Communication mix<ul><li>Differences between communicating face-to-face and over the telephone</li><li>The power of positive terminology</li><li>The importance of first impressions</li><li>Conveying welcome and efficiency</li><li>Information 'leaks'</li><li>How accurate are your listening skills?</li><li>Taking and leaving messages</li><li>Considerations for how emails are received</li><li>Flexing to fit task or relationship inclined clients and colleagues</li></ul>3 Confidence, assertiveness and dealing with difficult situations<ul><li>What are the challenges in your role?</li><li>Qualities of assertive communication and behaviour</li><li>Assertive techniques</li><li>Constructive ways to say 'no'</li></ul>4 Pulling it all together<ul><li>Summary of key learning points</li></ul>


 </section>

Maximum Performance

Reception Perfection! Open Event

<h2>Great Feedback</h2>Giving and receiving feedback may come naturally to some, but to others they are difficult and painful. It doesn't have to be that way. Participants will explore the myriad benefits of feedback, how it can be positive and developmental and reduce workplace conflict and errors. Focusing on the importance of clarity, empathy, rapport and collaboration as well as knowing your desired outcome, they will leave more confident in delivering feedback to others with impact.<h3>Learning objectives</h3><ul><li>Develop strategies for getting key feedback across</li><li>Be able to use a variety of techniques for structuring feedback</li><li>Increase their ability to give and receive feedback effectively</li><li>Know how to deliver messages with empathy and compassion</li><li>Be able to receive feedback with grace</li></ul><section>
 <h3>Welcome, agenda, overview</h3>What are the benefits of feedback? Using whiteboard participants brainstorm the benefits of giving feedback to them, the business and to the person receiving it. Agenda, objectives.<h3>Feedback as development</h3>One of the things that will have come out in a discussion about the benefits of feedback is its role in personal development. Without feedback people are unable to see what's in their blind spot and make the changes to move forward. Changing the mindset that feedback is always negative.<h3>Feedback practice</h3>The facilitator introduces a powerful tool for delivering feedback. Ensuring the conversation is collaborative and uncovers the reasons for the behaviour. Separating the behaviour from the person. Ensuring they focus on &amp;'feed-forward' rather than &amp;'feed-back' so that the conversation focusses on how behaviours can change in the future. Volunteers demo the technique with feedback from the group and the trainer.<h3>Handling emotions</h3>Managing your and others' emotions. What about if things get heated or you end up reaching a level of conflict? The power of &amp;'naming your emotions' in order to manage them effectively.<h3>Action plans and next steps</h3>Participants reflect on their next steps and how they will implement their learning in the workplace. Each person makes a commitment for what they will do differently in a group whiteboard which can be circulated to participants following the session as a reminder of their actions.<h3>Close</h3>


 </section>

Great Feedback

Some 68% of HR professionals believe the virtual interview is here to stay (according to a recent LinkedIn survey).
That's not much of a surprise, perhaps.
For many managers, recruitment and selection interviews can be hard to get right at the best of times.
And these are the worst of times.
So what do we need to think about differently when interviewing someone remotely? How are the issues, the dynamics, the techniques any different?
This session combines a reminder of some of the key skills for successful recruitment and selection interviewing with advice and checklists on the key differences when managing the process virtually.<ul><li>UNDERSTAND WHAT'S DIFFERENT ABOUT A VIRTUAL INTERVIEW</li><li>LEARN HOW TO PLAN ACCORDINGLY</li><li>REFRESH YOUR EI SKILLS AND REMEMBER TO USE THEM APPROPRIATELY</li><li>BE AWARE OF THE IMPACT OF THE TECHNOLOGY</li></ul><section>
 <h3>1. The same - but different</h3><ul><li>Basic principles are just the same: psychology and limitations of interviewing, making interviews robust and ensuring a fair and objective approach</li><li>But what are the differences when doing it virtually?</li></ul><h3>2. Planning for virtual interviews</h3><ul><li>Developing an interview plan</li><li>Structuring the interview</li><li>Preparing the questions - especially behavioural questions - for virtual interviews</li><li>Planning the logistics for virtual interviews</li><li>Preparing yourself for virtual interviews</li><li>Creating a positive impression in virtual interviews</li></ul><h3>3. Key skills</h3><ul><li>A reminder of the key skills and principles: questioning, active listening skills, non-verbal communication, creating rapport, how to assess responses, looking for STAR answers, controlling the interview, practical tips on managing difficult situations, bringing the role to life, technology considerations and challenges, and taking notes - documentation</li><li>What's different about using these skills and principles remotely?</li></ul><h3>4. A coaching approach</h3><ul><li>Mini skills practice on interviewing questions</li><li>[Optional extended session: practise mock interviews with actors, who give feedback and coaching]</li></ul><h3>5. Round-up</h3><ul><li>Questions and challenges</li><li>Checklist - dos and don'ts</li><li>Putting it into practice</li></ul>


 </section>

Virtual Interviews

Course Gate

Customer Service

Certificate in Further Education & Training (Cert Ed)

Service Design Courses (SDC)

Customer Relationship Management

Professional Skills Course (PSC)

Certificate in Advanced English (CAE)

Advanced Diploma in Customer Service

Harpenden

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help.Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to:<ul><li>Increase their effectiveness through proper preparation</li><li>Construct attention-grabbing opening statements</li><li>Help potential clients feel comfortable agreeing to a meeting</li><li>Develop tactics for responding to difficult excuses and objections</li><li>Stress the benefits of a face-to-face consultation</li><li>Develop and enhance their questioning and listening skills</li><li>Prevent customers cancelling booked appointments</li></ul><section>
 <h3>1 Introduction to appointment setting</h3><ul><li>Key trends that have changed the way people buy today - and will buy tomorrow</li><li>Why many sales people avoid picking up the phone</li><li>The difference that makes a difference - what makes a good appointment-maker?</li></ul> <h3>2 Before you pick up the telephone</h3><ul><li>It all starts with a plan...</li><li>Who and what to focus our attention</li><li>How much research should we undertake and why?</li><li>Setting primary and secondary objectives</li></ul> <h3>3 Making your approach</h3><ul><li>Key considerations</li><li>Every call is an opportunity - creating a positive mind-set</li><li>Using a structured approach</li><li>Using partnership language</li></ul> <h3>4 Gaining an insight into the customer's needs</h3><ul><li>How to quickly 'tune in' to your customers, so that you can serve them more easily</li><li>Developing speech patterns that put customers at their ease</li><li>Using effective questioning and listening skills</li><li>Finding and building pain points</li></ul> <h3>5 Dealing with excuses and objections</h3><ul><li>Pre-empting potential excuses</li><li>Developing techniques for responding to client objections</li><li>Keeping the door open for future contact</li></ul> <h3>6 Securing the appointment</h3><ul><li>Selling the benefits of a consultancy meeting</li><li>Techniques for avoiding cancelled appointments</li><li>Gaining commitment</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


 </section>

The In House Training Company

Office Skills & Productivity

Professional Selling Skills (PSS)

Meeting Skills

Presentation Skills

Interview Skills

Appointment setting (In-House)

Are you looking to improve your current abilities or make a career move? Our unique Hotel Management &amp; Administrative Skills Course might help you get there! Expand your expertise with high-quality training - study and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Hotel online training course.Students can expect to complete this Hotel Management &amp; Administrative Skills training course in around 7 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course.This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of this course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course.With this comprehensive course, you can achieve your dreams and train for your ideal career. The provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The covers everything you need in order to progress in your chosen career.Enrolling on this course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. The Hotel Management &amp; Administrative Skills course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you.Start your learning journey with this course straight away and take a step forward in securing a better future!Why should you choose this course with Academy for Health &amp; Fitness?<ul><li>Opportunity to earn a certificate accredited by CPD after completing this course</li><li>Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery)</li><li>Globally accepted standard structured lesson planning</li><li>Innovative and engaging contents and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete this program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul>Curriculum of this Course:Our course consists of the following learning modules:Introduction to the Course<ul><li>Course Objectives</li></ul>Module 01: An Overview of Hotel Reception<ul><li>Customer Service Duties</li><li>Financial Duties</li><li>Overlap with Concierge</li><li>Required Skills</li><li>Promotion Potential</li><li>Essential Skills for a Receptionist</li><li>Hotel Receptionist Training</li><li>Basic Training</li><li>Technology Training</li><li>Other Duties</li><li>Length of Training</li><li>Become a Successful Hotel Receptionist</li><li>Learning About the Role</li><li>Gaining Experience</li><li>Finding a Job</li><li>Career Path</li><li>Ideal Skills</li><li>Working Hours, Patterns and Environment</li><li>Career Path and Progression</li></ul>Module 02: Hotel Reception Standard Procedures<ul><li>Standard Operating Procedures</li><li>Most Common Tasks in The Hotel Reception</li><li>Guest Registration and Check in Process</li><li>Email Bookings</li><li>Pre-Arrival Checks</li></ul>Module 03: Customer Service in Hotel Reception<ul><li>Customer Service</li><li>High Quality Customer Service</li></ul>Module 04: Communication Skills Required for Hotel Reception<ul><li>The Importance of Effective Communication</li><li>Verbal Communication</li><li>Visual Communication</li><li>Benefits of Effective Communication in the Hotel Industry</li><li>Conduct Staff Training</li><li>Results of Great Communication Skills</li><li>Importance of Front Office Communication</li><li>Interdepartmental Communication</li><li>Switchboard Operators</li><li>Do's and Don'ts of Hotel Communication</li><li>Essential Attributes of Front Office Staff</li><li>Effective Speaking</li><li>The Effect of Breath on Voice and Speech</li><li>Vocal Production</li></ul>Module 05: Telephone Handling in a Hotel<ul><li>Call Handling</li><li>Greeting the Call</li><li>Blind Transfer</li><li>Reservation Enquiries</li><li>Ending the Call</li><li>For Reservations</li><li>For General Enquiries</li><li>Build Telephone Skills for Telephone Operators</li><li>Telephone Systems for Hotels</li><li>An Intelligent, Affordable Phone System for Your Hotel</li><li>Enhancing Your Guests' Experience</li><li>Supporting Different Users</li><li>Drive Down Voice and Data Costs</li><li>Increasing Your Revenue</li></ul>Module 06: How to Handle Difficult Hotel Guests<ul><li>Dealing with Stressful Situations</li><li>Dealing with the Noise Issue</li><li>Patience Is the Key</li><li>How to Deal with An Angry Hotel Customer</li><li>Follow Up</li><li>The Bottom Line</li></ul>Module 07: Administrative Skills as a Hotel Receptionist<ul><li>Skills</li><li>Why Organizational Skills Are Important</li></ul>Module 08: Computer Skills and Programs<ul><li>Top Computer Skills</li></ul>Module 09: Brand Standards in the Hospitality World<ul><li>Introduction to Branding in the Hospitality Industry</li><li>The Importance of Branding to Your Hospitality Business</li><li>Building Your Brand</li><li>Target Whom You Want to Serve</li><li>Give Customers a Great Experience at Every Point of Contact</li></ul>Module 10: Being a Team Player: Working with Other Hotel Departments<ul><li>Important Aspects to Encourage Teamwork in Hospitality</li><li>Qualities that Make a Good Team Player Great</li><li>Characteristics of a Great Team Player</li></ul>Module 11: Safety and Security in the Hotel<ul><li>Use Intelligent Access Control Systems</li><li>Move to Mobile Keys</li><li>Install Advanced Surveillance Technology</li><li>Train Employees to Know Safety Procedures</li><li>Keep Your Guests Informed</li><li>Tighten Cyber Security</li><li>Some Ways to Help Boost Hotel Security for Guests and Employees</li><li>Safety and Security of Guests, Employees and Assets</li><li>Bomb Threat Security</li><li>Safety and Security Measures for Women Hotel Guests</li><li>Safety Issues</li><li>Fire in Hotel</li></ul>Module 12: Sales and Marketing as a Hotel Receptionist<ul><li>Selling Techniques</li><li>Brainstorming areas for promotion</li><li>Sales Skills</li><li>Tools for Marketing Your Hospitality Business</li></ul>Module 13: Dressing the Part: Creating the Professional Look in Hospitality<ul><li>Dressing for a Hospitality Job</li><li>What to Wear for a Restaurant Job</li><li>What to Wear for a Hotel Job</li><li>What to Wear for a Resort or Spa Job</li><li>What to Wear to a Hospitality Interview</li></ul>Module 14: Keeping Stress Under Control on the Job<ul><li>Stress in the Workplace</li><li>When is Workplace Stress Too Much?</li><li>How Managers or Employers Can Reduce Stress at Work</li></ul>Module 15: Legal Issues in Hospitality<ul><li>Hotels Laws UK</li><li>Importance of Knowledge of Laws in The Hospitality Industry</li><li>How OSHA Regulations Affect the Hotel Business</li></ul>Module 16: The Future for Hotel Receptionists<ul><li>The Role of the Hotel Receptionist</li><li>Skills of a Good Receptionist</li></ul>Assessment ProcessOnce you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course.Show off Your New Skills With a Certification of CompletionThe learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. <h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 Is This Hotel Management &amp; Administrative Skills Course Right for You?This course is ideal for anyone interested in this topic and who wants to learn more about it. This course will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter.This course is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world.
 </div> <h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 There are no previous knowledge requirements for the Hotel Management &amp; Administrative Skills program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation.All students must have a passion for learning and literacy, as well as being over the age of 16.Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course.
 </div> <h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 This Hotel Management &amp; Administrative Skills course will help you to kickstart or take your career in the relevant sector to the next level. This course will help you achieve a position of respect and dignity, and you will be able to get ahead of the competition. The certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry.
 </div>

Academy for Health and Fitness

Hotel Management & Administrative Skills

Prerequisite:&nbsp;PECS Level 1 TrainingThis two-day training focuses on creating lessons and activities to promote communication throughout the day. Beginning with a review of the Pyramid Approach to Education as it relates to PECS, we guide you in refining your PECS implementation and discuss current challenges you have experienced within the six phases. As you acquire teaching strategies on expanding vocabulary and syntax combined with new ideas for materials, we will discuss how to increase communication opportunities for your learner. Throughout the training, you will be provided with presenter demonstrations, video examples and opportunities to role-play. With innovative ideas, increased confidence and renewed enthusiasm, you will leave the PECS Level 2 Training ready to move PECS users to more sophisticated levels of communication.<a href="https://www.youtube.com/embed/RFCJMkXNUqU" data-featherlight="iframe" data-featherlight-iframe-height="315" data-featherlight-iframe-width="560" data-icon="I" style="color: rgb(2, 135, 155); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 135, 155);">WATCH VIDEO</a><h2 style="color: rgba(0, 0, 0, 0.75); box-sizing: border-box;" fr-original-style=" color: rgba(0, 0, 0, 0.75);">WHAT YOU WILL LEARN</h2><div style="color: rgba(0, 0, 0, 0.75); box-sizing: border-box;" fr-original-style=" color: rgba(0, 0, 0, 0.75);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identify the six phases of the PECS protocol</li><li fr-original-style="" style="box-sizing: border-box;">Analyse common difficulties with PECS implementation</li><li fr-original-style="" style="box-sizing: border-box;">Generate solutions to common challenges with implementing PECS</li><li fr-original-style="" style="box-sizing: border-box;">Provide communication opportunities across the day in all activities</li><li fr-original-style="" style="box-sizing: border-box;">Implement specific strategies for teaching advanced language concepts</li></ul></div><h2 style="color: rgba(0, 0, 0, 0.75); box-sizing: border-box;" fr-original-style=" color: rgba(0, 0, 0, 0.75);">WORKSHOP DETAILS</h2>Agenda:&nbsp;9:00 AM - 4:30 PMRegistration Time:&nbsp;8:30 AM - 9:00 AMCPD Points:&nbsp;Continued Professional Development PointsCEUs:&nbsp;7.5 BACB CEUs / 7.5 IBAO CEUs. Satisfactory completion of this course requires participants to be present for the duration of the course and to participate in all student responding activities (e.g. questions, role play, quizzes, and surveys).Tuition Includes:&nbsp;detailed handout with space for note taking, delegate practise bag and certificate of attendance.*Participants are encouraged to bring the&nbsp;<a href="https://pecs-unitedkingdom.com/training/shop/pecs-training-manual-second-edition/" style="color: rgb(2, 135, 155); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 135, 155);">PECS Training Manual (Frost and Bondy, 2002)</a>&nbsp;that they received at their PECS Level 1 Training, as this workshop may reference some pages in the manual.<a href="https://cpduk.co.uk/" target="_blank" style="color: rgb(2, 135, 155); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 135, 155);"><img src="https://cdn.pecs-unitedkingdom.com/wp-content/uploads/2017/12/21204626/CPDScertified.png" alt="" width="156" data-lazy-src="https://cdn.pecs-unitedkingdom.com/wp-content/uploads/2017/12/21204626/CPDScertified.png" data-ll-status="loaded" style="width: 120px; height: 115.385px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 120px; height: 115.385px;" fr-original-class="fr-draggable"></a>This course is certified by the CPD certification service (the leading independent CPD accreditation institution) as conforming to continuing professional development principles. All delegates will receive a certificate of attendance detailing eligible CPD hours which can be used as verifiable documentary evidence when submitting CPD recording forms.<div style="color: rgba(0, 0, 0, 0.75); box-sizing: border-box;" fr-original-style=" color: rgba(0, 0, 0, 0.75);"> <img src="https://cdn.pecs-unitedkingdom.com/wp-content/uploads/2016/12/22014750/BACBcont-ed-provider.png" alt="" width="120" height="112" data-lazy-src="https://cdn.pecs-unitedkingdom.com/wp-content/uploads/2016/12/22014750/BACBcont-ed-provider.png" data-ll-status="loaded" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable">Pyramid Educational Consultants is an approved BACB ACE Provider for Learning (Type 2) Continuing Education Credits. The BACB does not warrant, endorse, sponsor, approve, or partner with the event, organisation, or instructor. <img src="https://cdn.pecs-unitedkingdom.com/wp-content/uploads/2023/02/06143901/IBAO-CEU-Provider-logo-cropped.jpeg" alt="" width="120" height="120" data-lazy-src="https://cdn.pecs-unitedkingdom.com/wp-content/uploads/2023/02/06143901/IBAO-CEU-Provider-logo-cropped.jpeg" data-ll-status="loaded" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable">Pyramid Educational Consultants is an approved IBAO Provider for Continuing Education Credits.</div><div fr-original-style="" style="box-sizing: border-box;"> </div>

Pyramid Educational Consultants Uk, Ltd.

PECS LEVEL 2

Professional

Student

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages: Enhanced Reflective Practice:&nbsp;Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work. Continuous Learning:&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development. Emotional Support:&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work. Feedback and Validation:&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice. Ethical Guidance:&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations. Networking and Collaboration:&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice. Professional Accountability:&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

Brighton

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Manchester

Leeds

Slough

Bingley

Newport

Peterborough

Milton Keynes 

Nottingham

Paisley

Birmingham

Luton

Hull

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more).&nbsp;Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care. Content<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;">Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations&nbsp;&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">System structures which negatively affect effective communication and collaboration&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The impact of trauma and use of trauma informed practice&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Ways to create professional, meaningful connection with parents/carers in the current context. </li></ul>Delivery<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Midwifery

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

Causes of dysphagia and common swallowing problems The anatomy of swallowingAbout this eventCauses of dysphagia and common swallowing problemsThe anatomy of swallowingHow to recognise when someone is having difficulty swallowingReducing risk of chokingKnowing when to escalate and refer to a specialistPrivacy, dignity and respectAlternatives to oral feeding

Caring For Care

Dysphagia Training

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTIONLouise Buckley has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin&rsquo;s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.Louise is looking for:-Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don&rsquo;t Cry by F&Iacute;ona Scarlett).Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same &lsquo;older person going on a journey&rsquo; category, a more recent The Unlikely Pilgrimage of Harold Fry.Louise had a lot of fun publishing a &lsquo;pet fiction&rsquo; novel as an editor (Molly and the Cat&nbsp;Caf&eacute;) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.She has a soft spot for novels featuring time-travel or parallel universes, a &lsquo;what if&rsquo; that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or&nbsp;The House in the Cerulean Sea.Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a &lsquo;beating the system&rsquo; narrative.Louise is NOT looking for:-romance-romantasy-epic, traditional fantasy-space opera-straightforward women&rsquo;s fiction-children&rsquo;s fiction of any kind-non-fictionLouise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.
<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Tuesday 1 October 2024

LOOKING FOR: ADULT FICTION
Louise Buckley  has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.
After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.
Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin’s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.
She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.
Louise is looking for:-
Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don’t Cry by FÍona Scarlett).
Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.
In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same ‘older person going on a journey’ category, a more recent The Unlikely Pilgrimage of Harold Fry.
Louise had a lot of fun publishing a ‘pet fiction’ novel as an editor (Molly and the Cat Café) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.
She has a soft spot for novels featuring time-travel or parallel universes, a ‘what if’ that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or The House in the Cerulean Sea.
Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.
More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a ‘beating the system’ narrative.
Louise is NOT looking for:
-romance
-romantasy
-epic, traditional fantasy
-space opera
-straightforward women’s fiction
-children’s fiction of any kind
-non-fiction
Louise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Friday 27 September 2024

I Am In Print

Fiction Writing

TWO SPACES LEFT! 8th October Louise Buckley #Agent121. Looking for: ADULT FICTION

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



So, will you be joining us? 🤔
See what our attendees said here. 



Own Your Success

Learning & Development

Leadership

Business Leadership

Administrative Assistant

Career Development

Leadership Skills

Personal Assistant

Leadership Development

Executive Assistant

Corporate Learning & Development

Ethical Leadership

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

Early release

General release

Last Remaining Seats

Loughborough

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			This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.
			<div> 2 x 180mins</div>
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		<h3>Description</h3>
		<h4>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution. </h4>
<h4>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome. </h4>
<h4>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest. </h4>
<h4>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study.  </h4>
 
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT
 

	
		<h3>Modules/Lessons</h3>
		<h3>By the end of the session Participants will be able to:</h3>
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<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
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Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

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			<h2>Description</h2>		</div>
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			The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.		</div>
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										Understand the circumstances that lead to difficult conversations.
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										Understand how to use empathy to facilitate a conversation.
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										Ask open and supportive questions.
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										Use tone and body language to great effect.
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										Handle challenges whilst remaining calm.
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										Learn how to reach an agreement and close the conversation gracefully.
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			<h2>Requirements</h2>		</div>
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										Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. 
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				<h2>Why should I take this course?</h2>
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										High-quality e-learning content. 
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										Course completion certificate.
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										Learn practical ways of handling difficult conversations.
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										Recognize the warning signs of impending aggression.
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										Communicate effectively in order to build stronger relationships and better outcomes.
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										Perfect course for managers who are responsible to help every team member improve.
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					<td colspan="4">Introduction</td>
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					<td>Introduction - Welcome from Alan Stevens</td>
					<td>FREE </td>
					<td>🕐 00:02:00</td>
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					<td colspan="4">Difficult Conversations</td>
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					<td>Why Are Some Conversations Difficult?</td><td>🕐 00:02:00</td>
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					<td>Preparation</td><td>🕐 00:02:00</td>
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					<td>Set-Up and Room Layout</td><td>🕐 00:03:00</td>
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					<td>How to Start the Conversation</td><td>🕐 00:02:00</td>
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					<td>Active Listening and Responding</td><td>🕐 00:02:00</td>
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					<td>Ask Open and Supportive Questions</td><td>🕐 00:02:00</td>
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					<td>Focus on Facts, Not Personalities</td><td>🕐 00:01:00</td>
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					<td>Use of Tone and Body Language</td><td>🕐 00:02:00</td>
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					<td>Exploring Alternative Solutions</td><td>🕐 00:01:00</td>
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					<td>Handling Challenge</td><td>🕐 00:03:00</td>
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					<td>How to Close a Difficult Conversation</td><td>🕐 00:02:00</td>
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					<td>Summary - What We've Covered</td><td>🕐 00:01:00</td>
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					<td>Thank You and Next Steps</td><td>🕐 00:01:00</td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td>🕐 00:20:00</td>
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					<td>Final Exam - Managing Difficult Conversations</td><td>🕐 00:20:00</td>
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					<td colspan="4">Order Your Certificate</td>
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					<td>Order Your Certificate</td><td>🕐 00:00:00</td>
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Skill Up

Master Your Emotions

Dealing With Difficult Customers

Management Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations

Manage Abrasive Workplace BehaviourAccredited by the Boss Whispering Institute&nbsp;It can&#39;t go on &ndash; something has to change. You&#39;ve had multiple complaints from employees describing how difficult it is to work with this individual. You&#39;ve realised it&#39;s not just a simple personality conflict &ndash; it&#39;s a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.You&#39;ve tried talking to the individual, to no avail. You encounter denial: "I&#39;m not abrasive!" or justification of the behavior: "I needed to get my point across!&rdquo; The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person&#39;s expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless &ndash; and you wonder if the situation is hopeless.What&rsquo;s one of the toughest jobs managers face?Managing abrasive employee behavior is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you.You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?In this six-hour Masterclass, you will:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Experience abrasive behavior from the perspectives of targets, abrasive employees, and their managers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain insight into why employees behave abrasively</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn about the psychological forces that make management intervention so challenging, including unconscious fears and predictable defense mechanisms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn reliable criteria for intervention: When should I step in?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to intervene calmly, confidently, and compassionately to stop the suffering of all involved.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">&nbsp;Learn specific techniques for dealing with defensiveness, such as denial, anger, withdrawal, and counterattacks</li></ul> Every participant will receive a copy of Dr Laura Crawshaw&rsquo;s Book&nbsp;&ldquo;Grow Your Spine &amp; Manage Abrasive Leadership Behavior&rdquo;<a href="https://bosswhispering.com/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><img src="https://images.cademy.co.uk/2c94a7ce-331b-44d8-a078-4ec3365d1b7a/a0673c1d-8d74-4642-a6c4-3473df627d71/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></a>

Manage Abrasive Workplace Behaviour
Accredited by the Boss Whispering Institute 
It can't go on – something has to change. You've had multiple complaints from employees describing how difficult it is to work with this individual. You've realised it's not just a simple personality conflict – it's a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.
You've tried talking to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behavior: "I needed to get my point across!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless.
What’s one of the toughest jobs managers face?
Managing abrasive employee behavior is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you.
You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?
In this six-hour Masterclass, you will:
Experience abrasive behavior from the perspectives of targets, abrasive employees, and their managers
Gain insight into why employees behave abrasively
Learn about the psychological forces that make management intervention so challenging, including unconscious fears and predictable defense mechanisms
Learn reliable criteria for intervention: When should I step in?
Learn how to intervene calmly, confidently, and compassionately to stop the suffering of all involved.
Learn specific techniques for dealing with defensiveness, such as denial, anger, withdrawal, and counterattacks


Every participant will receive a copy of Dr Laura Crawshaw’s Book 
“Grow Your Spine & Manage Abrasive Leadership Behavior”




Conduct Change Ltd

HR (Human Resources)

Line Management

Behaviour Management

Manager Training

Business & Management

Manage Abrasive Workplace Behaviour with Backbone: What’s one of the toughest jobs managers face?
Managing abrasive employee behaviour is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?

Courageous Conduct Intervention

Do you avoid difficult conversations?&nbsp;Maybe you avoid certain topics or uncomfortable conversations with certain people.&nbsp;Whatever the reason, avoiding &#39;clearing the air&#39; will almost always have long term, negative consequences. Even if you can&#39;t see the impact of not dealing with the pressing issue, the resentment can build up until one day, someone will explode.&nbsp;During this two hour session, we will look at:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is a difficult conversation?</li><li fr-original-style="" style="box-sizing: border-box;">What makes difficult conversations even more difficult?</li><li fr-original-style="" style="box-sizing: border-box;">How to prepare for difficult conversations</li><li fr-original-style="" style="box-sizing: border-box;">Understanding and managing emotions - awareness</li><li fr-original-style="" style="box-sizing: border-box;">Seeking help</li><li fr-original-style="" style="box-sizing: border-box;">Providing constructive feedback</li></ul><div fr-original-style="" style="box-sizing: border-box;">After the session, you will be able to recognise your own barriers to approaching difficult conversations, prepare for meetings to minimise negative outcomes and manage emotions, both yours and the other persons more effectively.&nbsp;</div>

Neupauer Ltd

Conflict Resolution

Conflict Management

Workplace Communication

Business Relationship Management (BRM)

Communication Skills

Do you avoid difficult conversations? 
"When you avoid them you trade short term discomfort for long-term dysfunction."
Is it worth it? Join our session to learn how to tackle difficult conversations 


How to tackle difficult conversations 

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