Name: Complaints Handling for Customer Care ( Customer Service )
Price: 12 GBP
Availability: InStock

<p>ð <strong>Unlock Your Business Potential with Automated Marketing Mastery! ð</strong></p><p> </p><p>Are you tired of spending countless hours on manual marketing tasks, only to see minimal results? It's time to revolutionize your approach and harness the true power of marketing automation!</p><p> </p><p>ð Introducing: <strong>Automated Marketing Mastery: Unleashing ActiveCampaign's Power</strong> ð</p><p> </p><p>ð <strong>Why ActiveCampaign?</strong> ð</p><p> </p><p>ActiveCampaign is not just another marketing tool; it's a game-changer! This comprehensive online course is designed to empower you with the knowledge and skills needed to master ActiveCampaign and take your marketing efforts to new heights.</p><p> </p><p>ð¥ <strong>What Will You Learn?</strong> ð¥</p><p> </p><p>â <strong>Strategic Automation:</strong> Discover how to design and implement automated marketing campaigns that resonate with your audience and drive conversions.</p><p> </p><p>â <strong>Personalized Customer Journeys:</strong> Learn the art of creating dynamic, personalized customer experiences that build lasting relationships.</p><p> </p><p>â <strong>Sales Funnel Optimization:</strong> Maximize your sales funnel efficiency and watch your revenue soar with expert insights into effective funnel strategies.</p><p> </p><p>â <strong>Behavioral Triggers:</strong> Uncover the secrets of leveraging customer behavior to trigger automated responses that boost engagement and loyalty.</p><p> </p><p>â <strong>Advanced Segmentation Techniques:</strong> Dive deep into the world of segmentation to target the right audience with the right message at the right time.</p><p> </p><p>â <strong>ROI Tracking and Analytics:</strong> Gain the skills to measure and optimize your marketing efforts for maximum return on investment.</p><p> </p><p>ð <strong>What's Included?</strong> ð</p><p> </p><p>ð <strong>Comprehensive Modules:</strong> A step-by-step guide, broken down into digestible modules, ensuring a seamless learning experience.</p><p> </p><p>ð <strong>Real-life Case Studies:</strong> Explore real-world examples of successful campaigns and learn from industry experts who have mastered ActiveCampaign.</p><p> </p><p>ð <strong>Interactive Quizzes and Assignments:</strong> Reinforce your learning with hands-on quizzes and assignments that solidify your understanding.</p><p> </p><p>ð <strong>Live Q&amp;A Sessions:</strong> Get your burning questions answered in real-time by our experts during exclusive live Q&amp;A sessions.</p><p> </p><p>ð <strong>Lifetime Access:</strong> Enjoy unlimited access to the course content and future updates, ensuring you stay ahead in the rapidly evolving world of marketing.</p><p> </p><p>ð¥ <strong>Bonuses!</strong> ð¥</p><p> </p><p>Enroll now and receive exclusive bonuses, including downloadable templates, cheat sheets, and access to a supportive community of like-minded marketers.</p><p> </p><p>ð <strong>Why Wait? Seize the Future of Marketing Today!</strong> ð</p><p>Transform your marketing strategy, streamline your processes, and watch your business thrive with Automated Marketing Mastery: Unleashing ActiveCampaign's Power. Don't miss out on this opportunity to revolutionize the way you do business!</p><p>ð <strong>Click 'Enroll Now' and Elevate Your Marketing Game! ð</strong></p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Basic</h4><div><div><ul><li><div>
<span></span><h5>
Overview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Pricing and Account Opening</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Affiliate and Partner Programs</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Affiliate Marketing Policy</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Settings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Trial Limitations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Zapier Integrations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Internal Integrations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Adding Contacts</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Contact Management Tools</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Creating Lists</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
List Management Tools</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Create a Campaign - Broadcast E-Mail</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Campaign Management Tools</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Creating Autoresponders</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Creating Forms</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Reporting or Confirmation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Creating Deals</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing Deals</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Conclusion</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Advanced</h4><div><div><ul><li><div>
<span></span><h5>
Overview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Automations - Recipe Based</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Creating Automations From Scratch - Customizing The Triggers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Creating Automations From Scratch - Actions Based on Triggers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
E-Mail Deliverability - Authentication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
E-Mail Deliverability - Authenticaiton - Part 2</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
E-Mail Deliverability - Mail-Tester</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
E-Mail Deliverability - Google Postmaster Tools - Part 1</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
E-Mail Deliverabitlity - Google Postmaster Tools - Part 2</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
E-Mail Deliverability - Poor Sender Remedies</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Setting Up and Integration - WordPress</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Setting Up a Zapier Integration</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Creating A List</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Creating A Form (1)</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Creating A Form (2)</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Creating an Automated Message</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Creating A Tag</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Creating a Tag Based Automation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Creating A Deal Plus Automations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Conclusion</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Automated Marketing Mastery: Unleashing ActiveCampaign's Power

General Admission

<p>ð Unlock the Secrets to Rapid Growth with 'List Building' Course! ð</p><p>Are you ready to skyrocket your business to new heights? Imagine having a powerful tool at your disposal that can consistently attract, engage, and convert your ideal audience into loyal customers. Look no further than our groundbreaking course, 'List Building'! ð</p><p>In today's digital age, building and nurturing a robust email list is the cornerstone of successful marketing strategies. Whether you're an entrepreneur, small business owner, marketer, or aspiring influencer, mastering the art of list building is non-negotiable for sustainable growth and profitability. ð</p><p> </p><p>ð¥ <strong>Why List Building Matters:</strong></p><p>Your email list is your most valuable asset in the digital realm. It's not just about collecting email addresses; it's about cultivating relationships, delivering value, and driving conversions. With a targeted and engaged list, you have the power to:</p><ol><li><strong>Increase Revenue:</strong> Convert leads into paying customers with targeted email campaigns that speak directly to their needs and interests.</li><li><strong>Build Authority:</strong> Establish yourself as an industry leader by consistently delivering valuable content and nurturing meaningful connections with your audience.</li><li><strong>Boost Engagement:</strong> Keep your audience engaged and excited about your brand with personalized emails, exclusive offers, and compelling storytelling.</li><li><strong>Drive Traffic:</strong> Direct qualified leads to your website, blog, or landing pages, amplifying your online presence and driving organic traffic.</li><li><strong>Maximize ROI:</strong> Achieve a higher return on investment from your marketing efforts by leveraging the cost-effectiveness and high-conversion rates of email marketing.</li></ol><p> </p><p>ð¯ <strong>Who is this for?</strong></p><p>Our 'List Building' course is tailored for anyone looking to unlock the full potential of email marketing and take their business or brand to the next level. Whether you're a:</p><ul><li><strong>Entrepreneur:</strong> Launching a startup or scaling your business? Mastering list building is essential for attracting and retaining customers.</li><li><strong>Small Business Owner:</strong> Strengthen your customer relationships, drive repeat purchases, and increase brand loyalty with targeted email campaigns.</li><li><strong>Marketer:</strong> Enhance your marketing skills and stay ahead of the curve in a rapidly evolving digital landscape.</li><li><strong>Aspiring Influencer:</strong> Build a loyal fan base, monetize your content, and turn followers into loyal subscribers with compelling email strategies.</li></ul><p>No matter your industry or niche, if you have a product, service, or message to share, this course is your ticket to success! ð¼</p><p> </p><p>ð <strong>Career Path:</strong></p><p>Elevate your career prospects and open doors to new opportunities with a solid foundation in list building and email marketing. Upon completing our course, you'll be equipped with the knowledge and skills to:</p><ul><li><strong>Advance Your Career:</strong> Stand out in the job market and secure high-paying roles in digital marketing, content creation, or social media management.</li><li><strong>Launch Your Business:</strong> Turn your entrepreneurial dreams into reality by leveraging the power of email marketing to grow your customer base and increase sales.</li><li><strong>Expand Your Network:</strong> Connect with industry experts, thought leaders, and like-minded professionals to collaborate on projects, exchange ideas, and explore new business ventures.</li><li><strong>Achieve Financial Freedom:</strong> Take control of your financial future by mastering list building techniques that generate consistent revenue streams and passive income opportunities.</li></ul><p> </p><p>Don't let another day go by without harnessing the full potential of email marketing to fuel your success! Enroll in our 'List Building' course today and unlock the keys to sustainable growth, profitability, and long-term success. ð</p><p>ð Ready to take the plunge? Join us on this transformative journey and start building your empire one email at a time! ð</p><p> </p><p><strong>FAQ (Frequently Asked Questions) for List Building Course</strong></p><p><strong>Q1: What is list building, and why is it important for my business?</strong></p><p>List building refers to the process of creating a database of contacts or subscribers who have expressed interest in receiving information, updates, or offers from your business. It typically involves collecting email addresses, but can also include other contact information such as phone numbers or social media handles. List building is crucial for businesses because it allows you to directly communicate with your audience, nurture relationships, and promote your products or services. Having a quality email list enables you to reach out to potential customers, increase brand awareness, and drive sales.</p><p><strong>Q2: How can I start building my email list from scratch?</strong></p><p>To start building your email list from scratch, you can implement various strategies such as creating lead magnets like ebooks or free guides to incentivize people to sign up, adding opt-in forms to your website or blog, running contests or giveaways, and promoting your email list on social media platforms. Additionally, you can leverage networking events, webinars, and other opportunities to collect email addresses from interested individuals. It's essential to offer valuable content and make it easy for people to subscribe to your list to maximize your sign-up rate.</p><p><strong>Q3: What are some best practices for list building and email marketing?</strong></p><p>Some best practices for list building and email marketing include obtaining explicit consent from subscribers before adding them to your list (ensuring compliance with privacy regulations such as GDPR or CAN-SPAM), personalizing your email content to cater to the interests and preferences of your audience, segmenting your email list based on demographics, behaviors, or purchase history to send targeted messages, and regularly cleaning your list to remove inactive or unengaged subscribers. Additionally, it's crucial to monitor your email deliverability, open rates, and click-through rates to optimize your campaigns for better results.</p><p><strong>Q4: How do I grow and maintain my email list over time?</strong></p><p>To grow and maintain your email list over time, you can continue implementing list-building strategies such as creating fresh and relevant content, offering exclusive deals or promotions to subscribers, engaging with your audience through email newsletters or automated sequences, and encouraging subscribers to refer their friends or colleagues. It's also essential to regularly evaluate and adjust your tactics based on your analytics data and feedback from subscribers to ensure sustained growth and engagement.</p><p><strong>Q5: What tools and platforms can I use for effective list building and email marketing?</strong></p><p>There are various tools and platforms available to help you with list building and email marketing, including email marketing software like Mailchimp, Constant Contact, or ConvertKit, which offer features such as customizable opt-in forms, automated email sequences, and analytics tracking. Additionally, you can use lead generation plugins for your website or landing page builders like Leadpages or Unbounce to create high-converting opt-in pages. Social media advertising platforms such as Facebook Ads or LinkedIn Ads can also be effective for reaching new audiences and driving traffic to your opt-in forms. It's essential to choose tools that align with your business goals, budget, and technical requirements to maximize your list-building efforts.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Simple Ways To Build Your List</h4><div><div><ul><li><div>
<span></span><h5>
Simple Ways To Build Your List</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Mailing and Subscriber Lists</h4><div><div><ul><li><div>
<span></span><h5>
Mailing and Subscriber Lists</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Learning The Ropes</h4><div><div><ul><li><div>
<span></span><h5>
Learning The Ropes</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Double Opt-In Lists</h4><div><div><ul><li><div>
<span></span><h5>
Double Opt-In Lists</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Maintaining Your Opt-In List</h4><div><div><ul><li><div>
<span></span><h5>
Maintaining Your Opt-In List</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

List Building

<p>ð <strong>Unlock the Power of Email Marketing with 'Maximizing Email Impact Using Amazon SES' Course! ð§</strong></p><p>Are you ready to skyrocket your email marketing game and transform your business? Introducing our groundbreaking online course: 'Maximizing Email Impact Using Amazon SES' - your key to unlocking the full potential of Amazon Simple Email Service (SES) for unparalleled email success!</p><p> </p><p>ð <strong>Why Choose Amazon SES?</strong></p><p>Amazon SES is more than just an email delivery service; it's a game-changer for businesses looking to streamline their email communications, enhance deliverability, and boost engagement. With its scalable infrastructure, powerful analytics, and cost-effective pricing, Amazon SES is the secret weapon to revolutionize your email marketing strategy.</p><p> </p><p>ð¡ <strong>What You'll Learn:</strong></p><ol><li><strong>Mastering Amazon SES Setup:</strong> Navigate the intricacies of setting up Amazon SES like a pro. From authentication protocols to domain verification, we'll guide you through the entire process.</li><li><strong>Optimizing Deliverability:</strong> Learn the insider tips and tricks to ensure your emails land in the inbox, not the spam folder. Boost deliverability rates and reach your audience with precision.</li><li><strong>Personalization and Segmentation:</strong> Tailor your email campaigns for maximum impact. Understand how to use Amazon SES to create personalized and segmented campaigns that resonate with your audience.</li><li><strong>Advanced Analytics:</strong> Uncover the secrets hidden in your data. Leverage Amazon SES analytics to gain valuable insights into your email performance and make data-driven decisions for future campaigns.</li><li><strong>Automation Mastery:</strong> Save time and increase efficiency by automating your email workflows. Explore how to set up automated campaigns that nurture leads, drive conversions, and build customer loyalty.</li><li><strong>Troubleshooting and Best Practices:</strong> Overcome common challenges and pitfalls. Discover best practices for maintaining a high-quality sender reputation and troubleshooting issues to keep your email marketing on track.</li></ol><p> </p><p>ð¥ <strong>Why Enroll in This Course?</strong></p><ul><li><strong>Expert-Led Instruction:</strong> Learn from industry experts with hands-on experience in maximizing email impact using Amazon SES.</li><li><strong>Practical Insights:</strong> Gain practical, real-world insights that you can apply immediately to see results.</li><li><strong>Lifetime Access:</strong> Enjoy unlimited access to course materials, updates, and a supportive community of like-minded professionals.</li><li><strong>Certificate of Completion:</strong> Showcase your expertise with a certificate upon successful course completion.</li></ul><p> </p><p>Don't miss out on the opportunity to transform your email marketing strategy and achieve unprecedented success with 'Maximizing Email Impact Using Amazon SES.' Enroll now and take the first step towards email mastery! ðð§</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Basic</h4><div><div><ul><li><div>
<span></span><h5>
Overview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Basic Pricing for Amazon SES</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Most Common Uses for SES</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
SES Terms of Service and Marketing E-Mail</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
GDPR Considerations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Set Up and Authentication - Part 1</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Domain Authentication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
From E-Mail and Authentication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Notifications and Authentication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Deliverability - Domains</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Deliverability - E-Mail Addresses</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Deliverability - Links - Dedicated IP</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Content and Deliverability</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Testing Sites and Deliverability</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Double or Single Opt-In and Deliverability</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Using an Interface and SMTP Credentials</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
3 SES Interfaces</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
3 SES Interfaces - Part 2</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
3 SES Interfaces - Part 3</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Conclusion</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Advanced</h4><div><div><ul><li><div>
<span></span><h5>
Overview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Server Based Systems and Technical Ability</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Cost Vs. Cloud Based Interfaces</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Server Based - Unzip and Upload Mautic</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Why Mautic May Not Be a Straigth Forward Install</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Server Based - Download Sendy and Upload to the Server</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Server Based - Sendy FTP File Permissions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Server Based - Sendy Installation and IAM User Creation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Server Based - E-Mail Verification With Sendy</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Cloud Based - E-Mail Octopus</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Cloud Based- E-Mail Octopus SES Access</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Cloud Based - E-Mail Octopus - Connection</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Cloud Based - E-Mail Octopus - Promoting Website Domains</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Sendy WordPress Integration</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
E-Mail Octopus WordPress Installation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
WP Basic Set Up</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
WP Plugin Set Up</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
WP Interface SES Connection</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
WP Transactional and Notifcation E-Mails</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
WP Newsletter E-Mail Paid Plugin</h5></div><div>
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00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Conclusion</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Maximizing Email Impact Using Amazon SES

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			<h4>Overview</h4>		</div>
				</div>
				</div>
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				<div>
				<div>
							<p><span>By enroling in Supply Chain Management for Different Retail Formats, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Supply Chain Management for Different Retail Formats course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Supply Chain Management for Different Retail Formats course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Supply Chain Management for Different Retail Formats Program.</span></p><p><span>So enrol in our Supply Chain Management for Different Retail Formats course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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			<h4>Description</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>Enroling in this Supply Chain Management for Different Retail Formats course can improve your Supply Chain Management for Different Retail Formats perspective, regardless of your skill levels in the Supply Chain Management for Different Retail Formats topics you want to master. If you're already a Supply Chain Management for Different Retail Formats expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Supply Chain Management for Different Retail Formats insights that will help you make the most of your time. This Supply Chain Management for Different Retail Formats course will act as a guide for you if you've ever wished to excel at Supply Chain Management for Different Retail Formats.</span></p>						</div>
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			<h4>Why Choose Us?</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
					<ul>
							<li>
											<span>
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										<span>This course is accredited by the CPD Quality Standards.</span>
									</li>
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											<span>
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										<span>Lifetime access to the whole collection of the learning materials.</span>
									</li>
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													</span>
										<span>Online test with immediate results.</span>
									</li>
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											<span>
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										<span>Enroling in the course has no additional cost.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You can study and complete the course at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study for the course using any internet-connected device, such as a computer, tablet, or mobile device.</span>
									</li>
						</ul>
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			<h4>Certificate of Achievement</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
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			<h4>Who Is This Course For?</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>This Supply Chain Management for Different Retail Formats course is a great place to start if you're looking to start a new career in Supply Chain Management for Different Retail Formats field. This training is for anyone interested in gaining in-demand Supply Chain Management for Different Retail Formats proficiency to help launch a career or their business aptitude. </span></p>						</div>
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			<h4>Requirements</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>The Supply Chain Management for Different Retail Formats course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Supply Chain Management for Different Retail Formats, without any fuss.</span></p>						</div>
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			<h4>Career Path</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>This Supply Chain Management for Different Retail Formats training will assist you develop your Supply Chain Management for Different Retail Formats ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Supply Chain Management for Different Retail Formats professional story and personalise your path to a new career. Furthermore, developing this Supply Chain Management for Different Retail Formats skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
				</div>
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				</div>
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				<div>
			<h4>Order Your Certificate</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
				</div>
				<div>
				<div>
					<div>
			
						<span>
						
		</span>
					
		</div>
				</div>
				</div>
				</div>
					</div>
				</div> <div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Supply Chain Management For Different Retail Formats</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 01: Introduction Retail Customer Service Customer Service Mix</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 02: Customer Service Pyramid Customer Service over Retail Life cycle</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 03: Ways to improve Customer Service for a Retailer</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 04: Order Management Process Concept of Perfect Order</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 05: Multi Channel Retailing</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 06: Retail Returns Reverse Logistics</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 07: Reverse Logistics process</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 08: Retail Loyalty Programmes</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 09: Retail kiosk advanced payment technologies conclusion</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

NextGen Learning

Supply Chain Management for Different Retail Formats Course

<div>
						<div>
				<div>
									<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
								<div>
				<p><span>Register on the Marketing Fundamentals today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</span></p><p><span>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion.</span></p><p><span>The Marketing Fundamentals is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.</span></p><p><span>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</span></p><h5><b>What You Get With The Marketing Fundamentals </b></h5><ul><li><span>Receive a e-certificate upon successful completion of the course</span></li><li><span>Get taught by experienced, professional instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
						</div>
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					</div>
		</section>
				<section>
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					<div>
							
					<div></div>
											<div></div>
														
							
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											<div></div>
														
							
					<div></div>
											<div></div>
														
							
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											<div></div>
														
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		</div>
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					</div>
		</section>
				<section>
						<div>
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					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Course Design</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<div id="course-home"><div><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li></ul></div></div>					</div>
						</div>
				</div>
						</div>
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		</section>
				<section>
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			<div>
							<div>
						<div>
				<div>
			<h2>Certification</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2>Who Is This Course For:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Requirements:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The online training is open to all students and has no formal entry requirements. To study the Marketing Fundamentals, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Marketing Fundamentals</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Definitions of Marketing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is Marketing?</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Definition of Marketing and Detailed Explanation</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Traditional vs Contemporary Marketing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Traditional Vs Contemporary Marketing</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Marketing Management Orientations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Evolution of Marketing</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Module 05: Understand your Customers</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Value &amp; Satisfaction &amp; Delight</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Value examples</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Loyalty</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Centricity</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Module 06: Segmentation</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Marketing segmentation</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Bases for Segmentation</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Selecting the BEST Segment</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

Online Course Marketing

Digital Marketing

Marketing Management

Business Fundamentals

Global Marketing

Finance Fundamentals

Marketing Fundamentals

<div>
	<blockquote><p>Do you want to learn the basics of sales? Do you want to build a foundation for your sales effectiveness? Do you want to find out how to target your customers? Do you want to learn how to close more sales using proven skills and techniques and boost your income? If yes, then this course is just tailored for you.</p></blockquote>
<h3><b>Description:</b></h3>
<p><span>Ever wondered about the sales techniques sharpened and mastered by leading organisations, for example, Makeup Forever, The balm and other present day brands such as Anastasia, Max factor and Gosh? Well look no further - this course covers essential sales techniques and strategies, and introduces the learners to how organisations function. Furthermore, students will likewise figure out how a current deals structure roles and what are the distinctive parts involved that add to its usefulness. Through engaging and meaningful discussions, students will likewise figure out how to distinguish and focus on their clients, how to compose and convey convincing pitches, and also how to qualify and how to structure sales channels.</span></p>
<h3><b>Who is the course for?</b></h3>
<ul>
<li><span>Fresh graduates.</span></li>
<li><span>New sales representative.</span></li>
<li><span>Business people, new companies, occupied entrepreneurs who need rapidly to pick up the fundamental skills of selling and persuading.</span></li>
<li><span>Individuals who are considering sales as a career in the future.</span></li>
<li><span>People who have to deal with customers face-to-face.</span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds.</span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><strong>Assessment: </strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognised accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><b>Career Path:</b></h3>
<p><span>Diploma in Salesmanship is a useful qualification to possess, and would be beneficial for the following professionals:</span></p>
<ul>
<li><span>Sales representative.</span></li>
<li><span>Customer service manager.</span></li>
<li><span>Sales executive.</span></li>
<li><span>Word press VA.</span></li>
<li><span>Internet marketing assistant. </span></li>
<li><span>Much more.</span></li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Salesmanship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction To Salesmanship</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Use Enthusiasm in Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building Customer Confidence Through Low Pressure</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Timing the Low Pressure Sale</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing the Low Pressure Sales Personality</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Organize Yourself for Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Objection Handling Techniques</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Highlight Closers in Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How You Can 'Tell It Faster-Sell It Faster' Through  Low Pressure</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Service Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service and Retention Templates</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service &amp; Retention Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Developing Customer Relationship Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Customer Relationship - Why is it Important?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Calculate Customer's Lifetime Value</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Keep Your Customers Happy?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get Your Customers to Say 'Wow!'</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Methods of Customer Retention</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Art of Customer Follow-up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loyalty Marketing Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promotional Items to Enhance Customer Relations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer's Complaints</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing the Seven Deadly Sins of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Software - The Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing a CRM Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Professional Selling Skills (PSS)

Diploma for School Business Leaders (DSBM)

Professional Skills Course (PSC)

Diploma in Management Studies (DMS)

Trainers Course

Diploma in Salesmanship

<p>Step into the realm of excellence with the '<strong>Complete Customer Service and Communication Skills at QLS Level 3</strong>' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Grasp the foundational principles of exceptional customer service.</li>
<li>Attune your attitude for successful customer interactions.</li>
<li>Recognise, address, and anticipate the ever-evolving needs of customers.</li>
<li>Learn the art of retaining clients and encouraging repeat business.</li>
<li>Master diverse service mediums: in-person, over the phone, and electronically.</li>
</ul>
<h3><b>Why choose this <span>Complete Customer Service and Communication Skills at QLS Level 3</span><span> course</span>?</b></h3>
<ul>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b><b> </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the <b>Complete Customer Service and Communication Skills at QLS Level 3</b> Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
</ul>
<h3><b>Who is this <span>Complete Customer Service and Communication Skills at QLS Level 3</span><span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Aspiring customer service agents aiming for mastery.</li>
<li>Business owners desiring to elevate their brand's service experience.</li>
<li>Call centre employees seeking to enhance their communication techniques.</li>
<li>Retail professionals aiming to boost in-store customer interactions.</li>
<li>E-commerce specialists refining their electronic customer engagement tactics.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Customer Service Agent:</strong> £18,000 - £23,000</li>
<li><strong>Customer Service Manager:</strong> £25,000 - £50,000</li>
<li><strong>Call Centre Operator:</strong> £16,000 - £22,000</li>
<li><strong>Retail Customer Service Associate:</strong> £17,000 - £21,000</li>
<li><strong>E-commerce Support Specialist:</strong> £20,000 - £28,000</li>
<li><strong>Client Relationship Manager:</strong> £28,000 - £55,000</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Complete Customer Service and Communication Skills at QLS Level 3</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Complete Customer Service and Communication Skills at QLS Level 3</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p>
<p><b>Endorsed Certificate of Achievement from the Quality Licence Scheme</b></p>
<p>Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10.</p>
<p><b>Endorsement</b></p>
<p>The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.</p>
<p>Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.</p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Complete Customer Service and Communication Skills </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One: Who We Are and What We Do</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two: Establishing Your Attitude</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three: Identifying and Addressing Customer Needs</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four: Generating Return Business</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five: In-Person Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six: Giving Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven: Providing Electronic Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight: Recovering Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine: Understanding When to Escalate</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Complete Customer Service and Communication Skills at QLS Level 3</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Order your QLS Endorsed Certificate </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order your QLS Endorsed Certificate</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

ELS (Effective Learning Service)

FA Level 1

Institute of Leadership & Management (ILM)

Complete Customer Service and Communication Skills at QLS Level 3

<p><span>Imagine ditching the commute and becoming your own boss. E-commerce, or electronic commerce, is booming, offering a path to financial freedom through online businesses. This comprehensive course, 'E-Commerce: Complete Guide to Income Mastery,' is your key. We'll debunk the mystery of 'what is e-commerce' and equip you with the skills to thrive in this ever-growing digital marketplace. Whether you dream of a side hustle or a full-time career, this course paves the way to join the e-commerce revolution and potentially achieve financial independence, like a universal basic income you create through smart online strategies.</span></p>
<h4><strong><span>Learning Outcomes</span></strong></h4>
<ul>
<li><span>Master the fundamentals of e-commerce and online selling.</span></li>
<li><span>Craft a winning sales strategy for your online store.</span></li>
<li><span>Implement effective marketing tactics to drive traffic and boost sales.</span></li>
<li><span>Discover hot product ideas and profitable niches in the e-commerce landscape.</span></li>
<li><span>Learn best practices to optimize your online store for success.</span></li>
</ul>
<h3><b>Why buy this E-Commerce: Complete Guide to Income Mastery course?</b></h3>
<ol>
<li><span>Unlimited access to the course for a lifetime.</span></li>
<li><span>Opportunity to earn a certificate accredited by the </span><strong><span>CPD Quality Standards</span></strong><span> and </span><strong><span>CIQ </span></strong><span>after completing this course.</span></li>
<li><span>Structured lesson planning in line with industry standards.</span></li>
<li><span>Immerse yourself in innovative and captivating course materials and activities.</span></li>
<li><span>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</span></li>
<li><span>Flexibility to complete the Course at your own pace, on your own schedule.</span></li>
<li><span>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</span></li>
<li><span>Unlock career resources for CV improvement, interview readiness, and job success.</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>E-Commerce: Complete Guide to Income Mastery</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this E-Commerce: Complete Guide to Income Mastery course for?</b></h3>
<ul>
<li><span>Budding entrepreneurs seeking to launch e commerce business.</span></li>
<li><span>Individuals seeking new income streams through e-commerce.</span></li>
<li><span>Anyone curious about the world of online sales and marketing.</span></li>
<li><span>People looking to develop in-demand e-commerce skills.</span></li>
<li><span>Those seeking a flexible career path with financial potential.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>E-Commerce: Complete Guide to Income Mastery</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>E-Commerce: Complete Guide to Income Mastery</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong><span>E-commerce Manager:</span></strong><span> £35,000 - £55,000 Per Annum</span></li>
<li><strong><span>Digital Marketing Specialist:</span></strong><span> £25,000 - £40,000 Per Annum</span></li>
<li><strong><span>Social Media Manager:</span></strong><span> £22,000 - £35,000 Per Annum</span></li>
<li><strong><span>SEO Specialist:</span></strong><span> £28,000 - £45,000 Per Annum</span></li>
<li><strong><span>Content Marketing Manager:</span></strong><span> £30,000 - £50,000 Per Annum</span></li>
<li><strong><span>Web Developer (E-commerce):</span></strong><span> £28,000 - £48,000 Per Annum</span></li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">E-Commerce: Complete Guide to Income Mastery</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 1 - Ecommerce Income Mastery - Overview</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 2 - How to sell online step by step</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 3 - Best Ecommerce Marketing Strategies</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 4 - Hot Selling Ecommerce Business Ideas</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 5 - Best Ecommerce Tips For Success</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 6 - Best Dropshipping Product Categories to Sell</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 7 - How to find the right eCommerce niche and start selling</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 8 - How to drive traffic to your online store</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 9 - Best Practices for highly effective eCommerce Product Videos</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 10 - How to be a Virtual Assistant and start making income</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 11 - Best eCommerce email marketing campaigns for higher engagement</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 12 - Setting up an eCommerce loyalty program for more revenue</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 13 - How to set up a Facebook ad funnel for e-commerce products</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 14 - How to boost e-commerce sales using Instagram</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Lesson 15 - Critical mistakes eCommerce store owners should avoid</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Online Course Creation

Online Business

Internet Marketing

Electronic Commerce

E-Commerce

E-Commerce: Complete Guide to Income Mastery

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Call Centre Training: Mastering Customer Service Excellence. In this course, you&#39;ll learn:<br fr-original-style="" style="box-sizing: border-box;"></span></b></p><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Introduction to Call Centre:</span></strong></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the fundamentals of call centre operations, understanding the role and significance of call centres in the business ecosystem.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gain insights into the historical evolution and current trends shaping the call centrecentre industry.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Traits of a Call Centre Agent:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identify and develop the key qualities required for success as a call center agent.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn about empathy, resilience, problem-solving, and other essential traits that contribute to effective customer interactions.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Agent and Customer Relationship:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Delve into the dynamics of building strong and positive relationships between call centre agents and customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the importance of trust, rapport, and personalized communication in fostering customer loyalty.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Telephone Etiquettes:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Master the art of professional telephone etiquette to create a positive and lasting impression on customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn effective techniques for greeting, active listening, and closing calls courteously.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Communication Skills:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhance verbal and written communication skills to ensure clear and concise interactions with customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore strategies for adapting communication styles to different customer personalities and situations.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Scripts and Negotiation Techniques:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the role of scripts in call centre interactions and learn how to personalize them for maximum impact.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop negotiation techniques to handle diverse customer requests and navigate challenging conversations effectively.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Managing Difficult Customers:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Acquire strategies for de-escalating tense situations and managing difficult customers with professionalism and composure.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore conflict resolution techniques to turn challenging interactions into positive experiences.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Call Centre Metrics and Benchmarking:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gain a comprehensive understanding of key performance metrics in the call centre industry.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to use benchmarking to assess and improve call centre performance, efficiency, and customer satisfaction.</li></ul><p style="color: rgb(209, 213, 219); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Call Centre Technology and Trends:</strong></span></p><ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the latest technological advancements and trends shaping the call center landscape.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how emerging technologies, such as AI and automation, are impacting customer service delivery.</li></ul>

Business Communication Skills

Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.

Call Centre Training: Mastering Customer Service Excellence


<p><strong>***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care &amp; Customer Service Secrets Revealed!)***</strong></p><p>Did you know that according to a recent study, <strong>78% of customers</strong> would do business with a company again if they felt their complaint was resolved quickly and efficiently? <strong>Excellent customer care &amp; customer service</strong>, particularly in handling complaints, is no longer a nicety - it's a business imperative.</p><p>This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care &amp; customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty.</p><p>In a world dominated by Customer Care &amp; Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care &amp; Customer Service realm. Explore the intricacies of Building Rapport &amp; Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care &amp; Customer Service. Elevate your expertise and redefine your impact!</p><p>In this transformative journey, you'll emerge with:</p><ul><li>A profound understanding of Complaints Customer ( Customer Service ) Value</li><li>Mastery in Building Rapport &amp; Trust</li><li>Effective Communication skills that resonate</li><li>The ability to navigate and handle various customer types</li><li>Expertise in Customer-Centric Complaint Resolution</li><li>Proactive Complaint Prevention using advanced technology</li><li>Embark on this journey with us, and let Customer Care &amp; Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling!</li></ul><p><strong>Course curriculum :</strong></p><p><strong>Module 1:</strong><strong>Complaints Customer Value</strong>: Explore the importance of customer complaints and their value to Customer Care &amp; Customer Service.</p><p><strong>Module 2: </strong><strong>Building Rapport &amp; Trust</strong>: Learn techniques for building strong relationships with customers.</p><p><strong>Module 3:</strong><strong>Effective Communication</strong>: Understand the principles of effective communication in Customer Care &amp; Customer Service.</p><p><strong>Module 4:</strong><strong>Handling Various Customer Types</strong>: Gain insights into handling different types of customers effectively.</p><p><strong>Module 5:</strong><strong>Customer-Centric Complaint Resolution</strong>: Develop strategies to resolve complaints with a customer-centric approach.</p><p><strong>Module 6:</strong><strong>Proactive Complaint Prevention and Service Recovery</strong>: Learn proactive measures for preventing complaints and strategies for service recovery.</p><p><strong>Module 7:</strong><strong>Advanced Technology and Tools in Customer Care</strong>: Understand the role of advanced technology in enhancing Customer Care &amp; Customer Service.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Complaints Customer Value <span>13:41</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: Complaints Customer Value</span>

                                                    <span>13:41</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Building Rapport Trust  <span>11:10</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section2">
                                                <li>
                                                    <span>2: Building Rapport Trust </span>

                                                    <span>11:10</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Effective Communication  <span>12:56</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section3">
                                                <li>
                                                    <span>3: Effective Communication </span>

                                                    <span>12:56</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Handling Various Customer Types <span>12:51</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section4">
                                                <li>
                                                    <span>4: Handling Various Customer Types</span>

                                                    <span>12:51</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Customer-Centric Complaint Resolution <span>14:12</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section5">
                                                <li>
                                                    <span>5: Customer-Centric Complaint Resolution</span>

                                                    <span>14:12</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Proactive Complaint Prevention and Service Recovery <span>14:19</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section6">
                                                <li>
                                                    <span>6: Proactive Complaint Prevention and Service Recovery</span>

                                                    <span>14:19</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Advanced Technology and Tools in Customer Care <span>21:48</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section7">
                                                <li>
                                                    <span>7: Advanced Technology and Tools in Customer Care</span>

                                                    <span>21:48</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Order Your CPD Quality Standard Certificate (Optional) <span>01:00</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section8">
                                                <li>
                                                    <span>8: CPD Certificate (Optional)</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Customer Care &amp; Customer Service Professionals seeking to enhance their skills</li><li>Managers and Supervisors overseeing Customer Service teams</li><li>Individuals aspiring to specialise in Complaints Handling</li><li>Entrepreneurs focused on delivering exceptional Customer Care &amp; Customer Service</li><li>Anyone passionate about mastering the art of Effective Communication in Customer Service</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <ul><li>There are no specific prerequisites for this Customer Care &amp; Customer Service course.</li><li>A willingness to learn and a desire to improve customer care &amp; customer service skills are essential.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Manager: £35,000 - £60,000</li><li>Complaints Specialist: £25,000 - £45,000</li><li>Customer Experience Analyst: £30,000 - £50,000</li><li>Quality Assurance Supervisor: £28,000 - £55,000</li><li>Service Recovery Strategist: £40,000 - £70,000</li><li>Position yourself for success in the Customer Care &amp; Customer Service landscape! Enrol now and become the master of Complaints Handling.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>
        <h4>CPD Quality Standard Certificate</h4>
        <p>
            Digital certificate -
            £7.99
        </p>

                        </div>

Compliance Central

Complaints Handling for Customer Care ( Customer Service )

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.&nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In this 2-hour webinar, we will explore how email marketing can be a game-changer for your business, unravelling the secrets behind crafting compelling campaigns and how they seamlessly integrate into your overall marketing strategy.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&nbsp;<br fr-original-style="" style="box-sizing: border-box;">&nbsp;📅 Date: Tuesday 3rd December</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">🕒&nbsp;Time: 10 am - 12 pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">📌 Location: Online Webinar&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style='background: url("https://cdnjs.cloudflare.com/ajax/libs/emojione/2.0.1/assets/svg/1f4b7.svg"); display: inline-block; font-family: "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-weight: 400; line-height: 1; box-sizing: border-box; font-size: inherit; height: 1em; margin: -0.1em 0.1em 0.1em; min-height: 20px; min-width: 20px; vertical-align: middle; width: 1em;' fr-original-style="background: url(https://cdnjs.cloudflare.com/ajax/libs/emojione/2.0.1/assets/svg/1f4b7.svg);" fr-original-class="fr-emoticon fr-deletable fr-emoticon-img">&nbsp;</span> Cost: &pound;25PP</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Throughout this webinar, we&#39;ll cover essential topics such as:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Building a Solid Foundation</strong>: Learn the fundamentals of email marketing, from creating subscriber lists to segmenting your audience for targeted messaging.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Legal Bits:</strong> Get an understanding of the legalities of email marketing including Marketing Consent (GDPR) and Unsubscribes.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Crafting Irresistible Content:</strong> Dive deep into the art of crafting emails that captivate your audience.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Automation and Personalization:</strong> Explore the power of automation to streamline your email campaigns and the art of personalization to create a tailored experience for each recipient.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Customer Journey:</strong> Learn how to utlise email marketing for more than just conversion. Nurture your customers and create touch points to improve customer engagement.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Analytics and Optimization</strong>: Learn how to track and interpret key metrics, identify areas for improvement, and optimize your campaigns for maximum impact.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Get ready to revolutionize your approach to email marketing and unlock the full potential of email marketing for your business!<br fr-original-style="" style="box-sizing: border-box;"></em>&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About the Host:&nbsp;</strong><br fr-original-style="" style="box-sizing: border-box;">Stacey Pretty &ndash; Marketing Director, Let&rsquo;s Do Marketing</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/bdc6fb76-f48f-4ee1-adb0-87a4b88fa0c4/786e17a8-3713-45f9-999e-c12da4ced6dd/original.jpeg" style="width: 197px; display: inline-block; vertical-align: bottom; margin: 5px 15px 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 197px; display: inline-block; vertical-align: bottom; margin: 5px 15px 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">Stacey is the Marketing Director of Let&rsquo;s Do Marketing, a marketing consultancy and services agency which is tailored to specifically support new and small businesses with organising and fulfilling their marketing ideas. With over 17 years of marketing experience, working in both B2B and B2C environments, Stacey has extensive experience in managing, creating, and promoting a variety of products and services using both online and offline marketing tools. Understanding the challenges faced by new and small businesses, Stacey seeks to simplify the complexities of marketing, with an approach focused on effectiveness and consistency, ensuring that every marketing effort translates into tangible results. For Stacey, marketing isn&#39;t just about campaigns; it&#39;s about building relationships and fostering an excellent customer experience.</p>

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results. 
In this 2-hour webinar, we will explore how email marketing can be a game-changer for your business, unravelling the secrets behind crafting compelling campaigns and how they seamlessly integrate into your overall marketing strategy. 

 
 📅 Date: Tuesday 3rd December
🕒 Time: 10 am - 12 pm
📌 Location: Online (ZOOM)
  Cost: £25PP
 
Throughout this webinar, we'll cover essential topics such as:
Building a Solid Foundation: Learn the fundamentals of email marketing, from creating subscriber lists to segmenting your audience for targeted messaging.
The Legal Bits: Get an understanding of the legalities of email marketing including Marketing Consent (GDPR) and Unsubscribes.
Crafting Irresistible Content: Dive deep into the art of crafting emails that captivate your audience.
Automation and Personalization: Explore the power of automation to streamline your email campaigns and the art of personalization to create a tailored experience for each recipient.
The Customer Journey: Learn how to utilise email marketing for more than just conversion. Nurture your customers and create touch points to improve customer engagement.
Analytics and Optimization: Learn how to track and interpret key metrics, identify areas for improvement, and optimize your campaigns for maximum impact.

Get ready to revolutionize your approach to email marketing and unlock the full potential of email marketing for your business!



About the Host: 
Stacey Pretty – Marketing Director, Let’s Do Marketing

Stacey is the Marketing Director of Let’s Do Marketing, a marketing consultancy and services agency which is tailored to specifically support new and small businesses with organising and fulfilling their marketing ideas. With over 17 years of marketing experience, working in both B2B and B2C environments, Stacey has extensive experience in managing, creating, and promoting a variety of products and services using both online and offline marketing tools. Understanding the challenges faced by new and small businesses, Stacey seeks to simplify the complexities of marketing, with an approach focused on effectiveness and consistency, ensuring that every marketing effort translates into tangible results. For Stacey, marketing isn't just about campaigns; it's about building relationships and fostering an excellent customer experience.

Let’s Do Business Group

Email Etiquette

Email Marketing

Email Writing

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.


Achieving Email Excellence Strategies for Successful Email Marketing

Birmingham

Telford

<p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of many customers and using data from those attending our workshops.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions or positively through careful communication, consideration, and using an "ACE"&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A</strong>pproach with <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">C</strong>are and <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">E</strong>mpathy.&nbsp;</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees.</p><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">LENGTH</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">For more information about duration, please contact the Institute.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NEXT WORKSHOP START</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Enquire for more information</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">WORKSHOP&nbsp;</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;DELIVERY</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The best environment for this workshop is face-to-face, but we can facilitate this workshop online.</div><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></p><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Suitability - Who should attend?" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Suitability - Who should attend?</h2><section fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Who Should Attend and Why?</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who</strong>? - Anyone involved in a customer-facing role or training their customer-facing staff.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why</strong>? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our thinking extends to &#39;Occupying our customer&#39;s consciousness.&#39; A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty.</p></section></div><a name="EducationText_TrainingCourseContent" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Training Course Content" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Workshop Content</h2><section fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Define a customer and what we are to them.</li><li fr-original-style="" style="box-sizing: border-box;">Share specific experiences you or someone you know may have had, good and bad.</li><li fr-original-style="" style="box-sizing: border-box;">Share some good and bad ways you and others have dealt with customers.</li><li fr-original-style="" style="box-sizing: border-box;">Discuss our Ten Types of Customers and ask you to decide which you get more than others.</li><li fr-original-style="" style="box-sizing: border-box;">Break into groups to analyse our data and ask you to discuss it.</li><li fr-original-style="" style="box-sizing: border-box;">Discuss our Customer-facing model and why lifelong relationships are critical to managing customers.</li><li fr-original-style="" style="box-sizing: border-box;">Look at our thoughts on managing our top ten customer types.</li><li fr-original-style="" style="box-sizing: border-box;">Through small group discussions, create a top 5 action list to take away and review in 3 months.</li></ul></section></div><a name="EducationText_Coursedeliverydetails" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Workshop delivery and venue</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.</p></section></div></div>

This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of many customers and using data from those attending our workshops.
We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions or positively through careful communication, consideration, and using an "ACE"—Approach with Care and Empathy. 
We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees.



LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.



Suitability - Who should attend?
Who Should Attend and Why?
Who? - Anyone involved in a customer-facing role or training their customer-facing staff.
Why? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers.
Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers.
Our thinking extends to 'Occupying our customer's consciousness.' A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty.
Workshop Content
Define a customer and what we are to them.
Share specific experiences you or someone you know may have had, good and bad.
Share some good and bad ways you and others have dealt with customers.
Discuss our Ten Types of Customers and ask you to decide which you get more than others.
Break into groups to analyse our data and ask you to discuss it.
Discuss our Customer-facing model and why lifelong relationships are critical to managing customers.
Look at our thoughts on managing our top ten customer types.
Through small group discussions, create a top 5 action list to take away and review in 3 months.
Workshop delivery and venue
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Lapd Solutions Ltd

Customer Experience

Customer Care

Customer Service

Customer Relations

Customer care, customer service, Moccasin Approach, 

Customer Facing Skills

Introductory daily rate.

Registered charities and non profits only.

Non profits only.

<h4>Overview</h4>
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							</p><p>This course is incredibly elegant to feed psychological feature feeling and confidence needed in an everyday work state of affairs so as to run the team and organisation to attain sensible results. it'll facilitate building your trust and loyalty and enhance your skills and your behaviour additionally it'll facilitate setting objectives, motivating and communicating together with your folks.</p>
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GBA Corporate

LEADERSHIP, ORGANIZATIONAL CULTURE AND SUPERVISION SKILLS

Online

Solution Selling Skills

Tom Reynolds

Product Management

Agile

Agile PM

Productivity

Kanban

Agile Coach

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 19-21 November

Standard

Early Bird

Overseeing and Improving Customer Service Process Certification <br /><br />Business achievement relies upon consumer loyalty. A business may accept that it is doing admirably through expanding deals and benefits, however its consumer loyalty insights may recount an account of unrealised potential. In the event that your consumer loyalty appraisals are not in the higher section, your primary concern isn't pretty much as solid as it very well may be. This course shows that client care is an essential factor in business achievement and gives the educating to assist your workers with interfacing clients, with the most significant levels of administration and care. Better guidelines of client care bring about incredible consumer loyalty, which, thus, brings about client dedication, notoriety upgrade and expanded benefits. The course additionally covers the investigation and measurements of consumer loyalty, so it is reasonable not just for group pioneers and chiefs of client confronting staff yet in addition information examiners, work study staff and ranking directors, who need to set or comprehend the consumer loyalty picture for the business. <br /><br />What's Covered in the Course? <br /><br />Colleagues will cover the accompanying subjects in this course: <br /><br />Why great client care is so significant and useful, both for the client and the business; <br /><br />Step by step instructions to improve client assistance, utilizing input from clients in a successful way; <br /><br />The most effective method to gauge client faithfulness in an unmistakable manner, so it tends to be used to support the business; <br /><br />Step by step instructions to break down and improve the current client assistance cycles and methods, to support both the clients and the business; <br /><br />Why the nature of client care assumes a major part in the client's impression and experience of the business and how to accomplish a great assistance; <br /><br />Step by step instructions to deal with client assistance issues viably and with a positive goal for everybody included; <br /><br />Manners by which to reliably create and improve the client assistance measure; <br /><br />Why a client care structure is subject to criticism and checking of frameworks and cycles; <br /><br />What administration level arrangements are and how to create them, so they work for both the client and the business. <br /><br />What are the Benefits of the Course? <br /><br />This course has key advantages for staff who are associated with setting client care cycles and methodology, as follows: <br /><br />The most effective method to construct, execute and deal with a consumer loyalty structure; <br /><br />The powerful estimation of consumer loyalty; <br /><br />Instructing staff about the recognizable proof of upgrades in client support cycles and strategies; <br /><br />It is instructed in modules, can be concentrated deftly and is accessible on the web, open by any gadget with a web association; <br /><br />Full online help.

OnlineCoursesLearning.com

Managing and Improving Customer Service Process

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.</p>Overview<p>In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation.</p><p>As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier.</p></div><div id="course-pills-2"><h3>1 - Understanding Customer Service</h3> <ul> <li>Describe Customer Service Benefits</li> <li>Recognize the Importance of Internal Customer Service</li> <li>Identify How Customer Service Benefits You</li> <li>Excel with Customer Service</li> </ul> <h3>2 - Identifying How Customers Define the Success of Your Company</h3> <ul> <li>Recognize Trends in Customer Service</li> <li>Identify Criteria for Customer Satisfaction</li> </ul> <h3>3 - Increasing Customer Satisfaction</h3> <ul> <li>Identify Characteristics of the Personal Touch</li> <li>Create Lasting Positive Impressions on Your Customers</li> </ul> <h3>4 - Providing Face-to-Face Customer Service</h3> <ul> <li>Identify Categories of Face-to-Face Contact</li> <li>Understand the Critical Success Factors in Face-to-Face Customer Service</li> <li>Identify the Characteristics of Active Listening</li> </ul> <h3>5 - Providing Remote Customer Service</h3> <ul> <li>Identify Remote Customer Service Communication Channels</li> <li>Apply Remote Customer Service Best Practices</li> </ul> <h3>6 - Engaging Difficult Customers</h3> <ul> <li>Serve Difficult Customers</li> <li>Manage Angry Customers</li> <li>Deal with Difficult or Unhelpful Colleagues</li> </ul> <h3>7 - Increasing Customer Loyalty</h3> <ul> <li>Optimize Moments of Truth</li> <li>Recognize the Value of Customer Complaints</li> <li>Identify the Stages of the Service Recovery Process</li> </ul></div>

Nexus Human

Dealing With Difficult Customers

Customer Experience Management

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Master Customer Service &amp; CRM</em><em fr-original-style="" style="box-sizing: border-box;"> - delight your customers using great customer care and benefit from lifelong loyalty and referrals</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours&acirc;&brvbar;.But guess what - it&#39;s not! Customer Service &amp; CRM Diploma can make all of those goals come true, and doesn&#39;t need to cost you anything except creativity and passion.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">With Apex Learning online Customer Service &amp; CRM course, you can learn the fundamental elements of Customer Service &amp; CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service &amp; CRM program to the highest level.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Customer Service &amp; CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service &amp; CRM. So go ahead and give your career in expert Customer Service &amp; CRM a solid boost by accessing professional and helpful learning from Apex Learning today.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This Customer Service &amp; CRM Training s Bundle Consists of the following Premium courses: </strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Courses are included in this Customer Service &amp; CRM Training s Bundle?</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Course 01: Sales and Marketing Skills Level 3</li><li fr-original-style="" style="box-sizing: border-box;">Course 02: Customer Relationship Management</li><li fr-original-style="" style="box-sizing: border-box;">Course 03: Know Your Customer (KYC)</li><li fr-original-style="" style="box-sizing: border-box;">Course 04: Leadership &amp; Management Diploma</li><li fr-original-style="" style="box-sizing: border-box;">Course 05: Risk Management Level 7</li><li fr-original-style="" style="box-sizing: border-box;">Course 06: Retail Management Level 5</li><li fr-original-style="" style="box-sizing: border-box;">Course 07: Effective Communication Skills</li><li fr-original-style="" style="box-sizing: border-box;">Course 08: Performance Management</li><li fr-original-style="" style="box-sizing: border-box;">Course 09: Quality Management</li><li fr-original-style="" style="box-sizing: border-box;">Course 10: Time Management</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enrol now in Customer Service &amp; CRM To advance your career, and use the premium study materials from Apex Learning.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Customer Service &amp; CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service &amp; CRM Expertise and essential knowledge, which will assist you in reaching your goal.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service &amp; CRM Bundle Certificates after completion:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PDF Certificate: Free (Previously it was &pound;6*11 = &pound;66)</strong></li></ul><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Hard Copy Certificate: Free (For The Title Course: Previously it was &pound;10)</strong></li></ul><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        105 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no experience or previous qualifications required for enrolment on this Customer Service &amp; CRM. Our course suitable for students, of all academic backgrounds.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Customer Service &amp; CRM is fully compatible with PC&#39;s, Mac&#39;s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no time limit for completing this Customer Service &amp; CRM course, it can be studied in your own time at your own pace.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Having this Customer Service &amp; CRM expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
    </h2>

                        <div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
                                    <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Digital certificate -
            Included
        </p>
        <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Hard copy certificate -
            Included
        </p>
            <div fr-original-style="" style="box-sizing: border-box;"> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will get the Hard Copy certificate for the title course (<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Skills Complete Training</strong>) absolutely Free! Other Hard Copy certificates are available for &pound;10 each. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please Note: The delivery charge inside the UK is &pound;3.99, and the international students must pay a &pound;9.99 shipping cost.</p> </div>

                        </div>

Overview:
Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals
Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.
With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level.
The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today.
This Customer Service & CRM Training Bundle Consists of the following Premium courses: 
Course 01: Sales and Marketing Skills Level 3
Course 02: Customer Relationship Management
Course 03: Know Your Customer (KYC)
Course 04: Leadership & Management Diploma
Course 05: Risk Management Level 7
Course 06: Retail Management Level 5
Course 07: Effective Communication Skills
Course 08: Performance Management
Course 09: Quality Management
Course 10: Time Management
Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning.



Why Choose this Customer Service Bundle?
FREE Customer Service & CRM CPD-accredited certificate
Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery)
Lifetime access to the Customer Service & CRM course materials
The Customer Service & CRM program comes with 24/7 tutor support
Get instant access to this Customer Service & CRM course
Learn Customer Service & CRM training from anywhere in the world
The Customer Service & CRM training is affordable and simple to understand
The Customer Service & CRM training is entirely online



Description:
The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal.
Customer Service & CRM Bundle Certificates after completion:
PDF Certificate: Free (Previously it was £9.99*11 = £109)
Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99)



Who is this Customer Service course for? 
There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds.



Requirements 
Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace.



Career path 
Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Customer Service & CRM Diploma - CPD Certified

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you enjoy making people feel great, our Beauty Technician: Manicure &amp; Pedicure course is just for you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn everything you need for top-notch nail and skin care services. Discover how to tackle issues like cracking, splitting, and infections. Master different techniques to boost the health and appearance of nails and skin. Dive into the art of soothing massages for hands and feet, using various products and tools for the best results.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the course&#39;s end, you&#39;ll be equipped with the skills and confidence to provide professional manicure and pedicure services, earning trust and loyalty from your clients. Take your beauty therapy skills to new heights with this course&mdash;it&#39;s your key to success.</p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Learning Outcome of Beauty Technician: Manicure &amp; Pedicure</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn the fundamental skills you require to be an expert</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Explore different techniques used by professionals</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Find out the relevant job skills &amp; knowledge to excel in this profession</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Get a clear understanding of the job market and current demand</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Update your skills and fill any knowledge gap to compete in the relevant industry</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CPD accreditation for proof of acquired skills and knowledge</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Key Features of the Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A CPD certificate that is recognised worldwide.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A great online learning experience.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Interesting and unique online materials and activities.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Expert guidance and support from the field leaders.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Access to the study resources anytime you want.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get a year-long access to the course.</span></li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Who is this course for</span></h2><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 35); box-sizing: border-box;" fr-original-style="color:#232323;">This&nbsp;</span><span style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style="color:#444444;">Beauty Technician: Manicure &amp; Pedicure Course</span><span style="color: rgb(35, 35, 35); box-sizing: border-box;" fr-original-style="color:#232323;">&nbsp;is suitable for -</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(35, 35, 35); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 35);">Students</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(35, 35, 35); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 35);">Recent graduates</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(35, 35, 35); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 35);">Job seekers</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(35, 35, 35); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 35);">Anyone interested in&nbsp;</span><span style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style="color: rgb(68, 68, 68);">Manicure &amp; Pedicure </span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(35, 35, 35); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 35);">Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise.</span></li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Requirements</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Open to all interested in Manicure &amp; Pedicure</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">No prerequisites; suitable for individuals from any academic background.</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Accessible course materials from any internet-enabled device.</span></li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">CPD Certificate from Course Gate</span></h2><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style="color:#444444;">At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for &pound;9 and the hard copy for &pound;15. Also, you can order both PDF and hardcopy certificates for &pound;22.</span></p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Career path</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Nail Technician</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Nail Artist</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Beauty Therapist<br fr-original-style="" style="box-sizing: border-box;">Salon Manager</li></ul>

If you enjoy making people feel their best, our Beauty Technician: Manicure & Pedicure course is perfect for you. 
Learn essential techniques for providing top-quality nail and skin care services, including how to address common issues like cracking, splitting, and infections. Master the art of effective manicures and pedicures, including soothing hand and foot massages, using professional products and tools.
By the end of this Beauty Technician: Manicure & Pedicure course, you'll be equipped with the expertise and confidence to deliver professional manicure and pedicure services, enhancing your clients' satisfaction and loyalty. This course is designed to elevate your beauty therapy skills and prepare you for a successful career in the beauty industry.
Learning Outcome of Beauty Technician: Manicure & Pedicure
Learn the fundamental techniques and skills for expert manicure and pedicure services.
Explore professional techniques for addressing nail and skin issues.
Gain valuable job skills and industry knowledge to excel in the beauty profession.
Understand the current job market and demand for beauty technicians.
Update and refine your skills to stay competitive in the beauty industry.
Key Features of the Beauty Technician: Manicure & Pedicure Course
A CPD certificate that is recognised worldwide.
A great online learning experience.
Interesting and unique online materials and activities.
Expert guidance and support from the field leaders.
Access to the study resources anytime you want.
Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.
Get a year-long access to the course.
Who is this Beauty Technician: Manicure & Pedicure course for
This Beauty Technician: Manicure & Pedicure Course is suitable for -
Students and recent graduates in the beauty field.
Job seekers interested in a career in manicure and pedicure.
Individuals currently working in beauty and looking to enhance their skills.
Anyone passionate about learning manicure and pedicure techniques.
Requirements
Open to all interested in beauty therapy and nail care.
No prerequisites; suitable for all academic backgrounds.
Accessible from any internet-enabled device.
CPD Certificate from Course Gate
At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22.
Career path
Nail Technician
Nail Artist
Beauty Therapist
Salon Manager

Course Gate

Manicure

Beauty & Makeup

Pedicure

Beauty Therapist

Nail Technician

Beauty

Beauty Therapy

Learn advanced nail and skin care techniques with our Beauty Technician: Manicure & Pedicure course. Become skilled in addressing issues like cracking and infections, and earn your CPD certificate. Open up career opportunities as a Nail Technician, Nail Artist, Beauty Therapist, or Salon Manager. Begin your journey to professional success today!








Beauty Technician: Manicure & Pedicure

<p>The mission of every business is to create and retain customers. Understand the ten ways to create brand loyalty and implement the six F's strategy to exceed customer expectations.</p><h3>Learning Objectives</h3><p>Apply ten ways to create brand loyalty, Identify the six F's for exceeding customer expectations</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

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