Description

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery.

Learning Outcomes

Grasp the foundational principles of exceptional customer service.

Attune your attitude for successful customer interactions.

Recognise, address, and anticipate the ever-evolving needs of customers.

Learn the art of retaining clients and encouraging repeat business.

Master diverse service mediums: in-person, over the phone, and electronically.

Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course?

Unlimited access to the course for a lifetime.

Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.

Structured lesson planning in line with industry standards.

Immerse yourself in innovative and captivating course materials and activities.

Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.

Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule.

Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.

Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for?

Aspiring customer service agents aiming for mastery.

Business owners desiring to elevate their brand's service experience.

Call centre employees seeking to enhance their communication techniques.

Retail professionals aiming to boost in-store customer interactions.

E-commerce specialists refining their electronic customer engagement tactics.

Career path

Customer Service Agent: £18,000 - £23,000

Customer Service Manager: £25,000 - £50,000

Call Centre Operator: £16,000 - £22,000

Retail Customer Service Associate: £17,000 - £21,000

E-commerce Support Specialist: £20,000 - £28,000

Client Relationship Manager: £28,000 - £55,000

Prerequisites

This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Certification

After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.

Endorsed Certificate of Achievement from the Quality Licence Scheme

Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10.

Endorsement

The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.

Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.

Course Curriculum

Complete Customer Service and Communication Skills
	Module One: Who We Are and What We Do	00:17:00
	Module Two: Establishing Your Attitude	00:12:00
	Module Three: Identifying and Addressing Customer Needs	00:12:00
	Module Four: Generating Return Business	00:14:00
	Module Five: In-Person Customer Service	00:10:00
	Module Six: Giving Customer Service over the Phone	00:12:00
	Module Seven: Providing Electronic Customer Service	00:12:00
	Module Eight: Recovering Difficult Customers	00:15:00
	Module Nine: Understanding When to Escalate	00:14:00
Mock Exam
	Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3	00:20:00
Final Exam
	Final Exam - Complete Customer Service and Communication Skills at QLS Level 3	00:20:00
Order your QLS Endorsed Certificate
	Order your QLS Endorsed Certificate	00:00:00

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Complete Customer Service and Communication Skills at QLS Level 3

By Studyhub UK

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