Name: A-Level Maths Distance Learning Course by Oxbridge
Price: 665 GBP
Availability: InStock

London

Real Animation Works

AutoCAD

Interior Design

2D Design

2D Animation

3D CAD

Architectural Design

Interior design tutor one to one open 7 days 9 am to 9 pm

Interior Design Tutor one to one

General Admission

<div>
	<h3>Description</h3>
Want to work as a skilled manager? Enrol the Diploma in Management Skills course and explore the various management skills for fostering your managerial career.
If you are a new manager and want to enhance your skill, the course is the best choice for you. The course teaches you the techniques of engaging and motivating your employees in the work so that they can give maximum output. You will explore the 'lean management' strategies for problem-solving and process improvement. The techniques of solving conflict resolution and workplace bullying will also be covered in the course. Finally, you will learn to handle a team efficiently.
Upon completion, you will be able to develop strategies for fostering high engagement and empowerment.
<h3>Assessment:</h3>
<ul>
<li>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3>Certification:</h3>
After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
<h3>Who is this Course for?</h3>
Diploma in Management Skills is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
<h3>Requirements</h3>
Our Diploma in Management Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
<h3>Career Path</h3>
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Introduction to the Essential Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Self-Assessments</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Mind of the Lean Leader</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Values &amp; Culture</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Worthy Values</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td colspan="4">Responsibilities: Communication, Boundaries and Delegation</td>
				</tr>
								<tr>
					<td></td>
					<td>Horizontal Communication</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Vertical Communication</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Delegation</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Boundaries</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td colspan="4">Developing Employee Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Basic Skill Trainings</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Skill Building Example</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td colspan="4">Motivating Your Team Members</td>
				</tr>
								<tr>
					<td></td>
					<td>Power of Purpose</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Life Cycles and Motivation</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Situational Motivatoin</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Situational Motivatoin Stimulus Control</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Intrinsic Motivation</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Coaching and Communication Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Manager as Coach</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Intro to Coaching Skills</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Body Language</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Rephrasing</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Empathy</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Acknowledging</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Silence</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Brainstorming together</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td colspan="4">Difficult Conversations - Giving and Receiving Feedback</td>
				</tr>
								<tr>
					<td></td>
					<td>Giving Feedback</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Receiving Feedback</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td colspan="4">Discipline - Justice, Discipline and Self-Control</td>
				</tr>
								<tr>
					<td></td>
					<td>Discipline and Justice</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Discipline Process</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Solving behavior problems</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Standard Work</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Leader Standard Work</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td colspan="4">Team Formation and Organization</td>
				</tr>
								<tr>
					<td></td>
					<td>Team Roles</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Team Structure</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Defining Terms</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Stages of Team Development</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Agenda</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td colspan="4">Team Facilitation &amp; Decision Making</td>
				</tr>
								<tr>
					<td></td>
					<td>Team Facilitation Why</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Facilitation Skills 1</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Facilitation 2</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Enron &amp; The Abilene Paradox</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Decision Styles</td>
					<td> </td>
					<td> 00:14:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Consensus Reaching</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td colspan="4">Conflict Resolution</td>
				</tr>
								<tr>
					<td></td>
					<td>Conflict Resolution Principles</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Conflict Resolution Model</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Dialogue Introduction</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Dialogue Behavior</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td colspan="4">Keeping Score and Goal Setting</td>
				</tr>
								<tr>
					<td></td>
					<td>Developing Your Team Members</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Scorecards</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Targets &amp; Objectives 1</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Targets &amp; Objectives 2</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td colspan="4">Problem Solving Process Improvement</td>
				</tr>
								<tr>
					<td></td>
					<td>Attitudes of Problem Solving</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Root Cause</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PDCA Problem</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>A3 Problem Solving</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Skill of Brainstorming</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td colspan="4">Improving Your Work Process</td>
				</tr>
								<tr>
					<td></td>
					<td>Processes and Capabilities</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Requirements</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Process Definition</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Work Process Maps</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Waste</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Management Waste</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Variance Analysis</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td colspan="4">Resources</td>
				</tr>
								<tr>
					<td></td>
					<td>Resources - Diploma in Management Skills</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Refer A Friend</td>
				</tr>
								<tr>
					<td></td>
					<td>Refer A Friend</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam - Diploma in Management Skills</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam - Diploma in Management Skills</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table>

John Academy

Professional Skills

Leadership Skills

Professional Skills Course (PSC)

Diploma in Management Studies (DMS)

Institute of Leadership & Management (ILM)

Management Skills

Diploma in Management Skills

<div>
	<blockquote>Are you currently working in the Sales Industry? Are you aiming for a promotion or are you just interested in Sales Management? Do you want to know how communicate effectively and manage well your sales and business? Then it's time for you to learn how to communicate and sell effectively through this Sales Management Course.</blockquote>
<h3>Description: </h3>
It is very important to communicate well because communication skill is an essential skill especially in the business and corporate setting. These Communication Skills will help you develop your ability to communicate with your clients and colleagues which are a key for you to sell more. It will be very difficult to become an effective sales expert but if you start right now, you will surely be able to become effective businessmen especially through the power sales method you will be learning in this diploma course. Every business-minded people know that in the business industry you have to sell no matter what kind of business it is or what kind of product or service you are selling. But if the business is slow and sales are slower, you need to learn how to solve these.
This course specifically focuses on the improvement of your sales performance and to be able to learn the ways to generate and increase sales regardless of your industry. There are plenty of tips and advice available for businessmen who really want to make their business work, and if they are prepared to put in the time and effort then there is no reason why they won't succeed.
<h3>Who is the course for?</h3>
<ul>
<li>Professionals, who work in the business or corporate setting, especially people who are in the marketing and sales department. Furthermore, it will help the top executives and managers to know the power sales method to have more profit for the business.</li>
<li>People who are interested in learning more about sales management and are struggling with marketing and selling their products to the market.</li>
</ul>
<h3>Entry Requirement:</h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds. However, an educational background and experience in business, marketing and sales will be an advantage.</li>
<li>Learners should be ages 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3>Assessment:</h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3>Certification:</h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3>Why choose us?</h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognised accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3>Career Path:</h3>
The Diploma in Sales Management Course is a useful qualification to possess, and would be beneficial for the following careers:
<ul>
<li>Account Manager</li>
<li>Business Development</li>
<li>Executive Producers</li>
<li>Group Account Director</li>
<li>Marketing Manager</li>
<li>Sales Specialists</li>
<li>Strategist</li>
<li>And Many More!</li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Diploma in Sales Management - New Version</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 01: Introduction to Sales</td>
					<td> </td>
					<td> 00:23:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 02: Sales Growth</td>
					<td> </td>
					<td> 00:23:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 03: Sales Hypnosis</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 04: Sales Presentation</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 05: Sales and Marketing</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 06: Leverage and Limitations</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 07: Communication Skills</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 08: Sales Negotiations</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 09: Dealing with Customers</td>
					<td> </td>
					<td> 00:27:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 10: Handling Objections</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 11: Tips and Tricks for Sale</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Diploma in Sales Management</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Diploma in Sales Management - Old Version</td>
				</tr>
								<tr>
					<td colspan="4">Sales Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Sales Management- Part 1</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Sales Management- Part 2</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Sales Management- Part 3</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Sales Management- part 4</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Sales Management- Part 5</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Sales Management- Part 6</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Sales Management- Part 7</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Relationship in Sales</td>
				</tr>
								<tr>
					<td></td>
					<td>Focusing on Your Customer</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What Influences People in Forming Relationships?</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Disclosure</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Win Friends and Influence People</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills for Relationship Selling</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Non-Verbal Messages</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Handshake</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Small Talk</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Networking</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Sales and Marketing</td>
				</tr>
								<tr>
					<td></td>
					<td>Defining Marketing</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Recognising Trends</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Conducting Market Research</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Strategies for Success</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Mission Statements</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Trade Shows</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Developing a Marketing Plan</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Increasing Business</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Saying No to New Business</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Advertising Myths</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Networking Tips</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Sales Strategies</td>
				</tr>
								<tr>
					<td></td>
					<td>Selling Skills</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Sales Cycle</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Framing Success</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Setting Goals with SPIRIT!</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Path to Efficiency</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Service</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Selling More</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Selling Price</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Reference Book</td>
				</tr>
								<tr>
					<td></td>
					<td>Sales Force Management</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Refer A Friend</td>
				</tr>
								<tr>
					<td></td>
					<td>Refer A Friend</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam- Diploma in Sales Management</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam- Diploma in Sales Management</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table>

Online Course Marketing

Business Communication Skills

Diploma for School Business Leaders (DSBM)

Sales Management

Business Communication

Diploma in Sales Management

This is a specialist training course for senior managers or newly appointed safeguarding leads who are responsible for safeguarding adults from neglect and harmCourse Aims:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identifying risk and vulnerability to abuse and neglect</li><li fr-original-style="" style="box-sizing: border-box;">Making safeguarding personal and applying principles in practice</li><li fr-original-style="" style="box-sizing: border-box;">Safeguarding duties for local authorities</li><li fr-original-style="" style="box-sizing: border-box;">Responsibilities for partners such as housing, police, and health bodies</li><li fr-original-style="" style="box-sizing: border-box;">The relevance of the Mental Capacity Act</li><li fr-original-style="" style="box-sizing: border-box;">The importance of partnership working and information sharing</li><li fr-original-style="" style="box-sizing: border-box;">How to respond to allegations, concerns, and disclosures</li><li fr-original-style="" style="box-sizing: border-box;">Understand the safeguarding duties and responsibilities in the Care Act 2014</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to respond to safeguarding concerns</li><li fr-original-style="" style="box-sizing: border-box;">Explore the difficult balance between safety, choice, and control for individuals</li><li fr-original-style="" style="box-sizing: border-box;">Understand the law around information sharing.</li></ul>

Prima Cura Training

Safeguarding

Accredited Safeguarding

Designated safeguarding lead (DSL)

This is a specialist training course for senior managers or newly appointed safeguarding leads who are responsible for safeguarding adults from neglect and harm

Safeguarding of Vulnerable Groups for Managers

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your customer journey better</li><li fr-original-style="" style="box-sizing: border-box;">Managing your customer expectations successfully</li><li fr-original-style="" style="box-sizing: border-box;">Having the best approach and methods with returning customers</li><li fr-original-style="" style="box-sizing: border-box;">Keep bringing value to retained and loyal customers</li><li fr-original-style="" style="box-sizing: border-box;">Attention to details</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to remain consistent when handling customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

Beyond Satisfaction - Customer service Training

Customer Experience

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Hospitality & Catering

Customer Success (CS)

Customer Journey

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Dealing With Difficult Customers

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Managing expectations - overall understanding</li><li fr-original-style="" style="box-sizing: border-box;">Add values to the relationship with your clients</li><li fr-original-style="" style="box-sizing: border-box;">Knowing and setting your limits with your customers</li><li fr-original-style="" style="box-sizing: border-box;">Show genuine care to generate trust</li><li fr-original-style="" style="box-sizing: border-box;">Having the right negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Understand and acknowledge your customers&rsquo; needs</li><li fr-original-style="" style="box-sizing: border-box;">Awareness and adaptability to the different types of customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length:&nbsp;4 hours Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey


Discover the wonders of our planet and our role within it through our A-Level Geography course, specifically designed for self-paced learning. Gain deeper insights into the marvels and challenges our world faces from diverse landscapes to human interactions and the subsequent consequences on nature.Venture on a virtual journey exploring various terrains from arid deserts to dynamic glaciers, and lively coastal systems. Delve into the pressing issues of environmental stress on ecosystems, urban development implications, and the complex threads of globalisation.Master the art of collecting, processing, and interpreting valuable information using both qualitative and quantitative methods. You&rsquo;ll become proficient in contextualisation and reporting, demonstrating a strong understanding of fieldwork through independent research projects.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;">This course adheres to the latest Cambridge International A-Level Geography syllabus, offering a streamlined and engaging online learning experience. Benefit from unlimited tutor support, well-structured assignments, and a clear induction to equip you with the skills and knowledge for exam preparation. If you&rsquo;re in the UK, you can avail our guaranteed exam centre access for your final A-Level examinations.Your enrolment comes with the following benefits:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"> Access to a brand-new course, with content that is dynamic, engaging and tailored to the latest specification</li><li fr-original-style="" style="box-sizing: border-box;"> Fast track options for exams in 2022</li><li fr-original-style="" style="box-sizing: border-box;"> Exam pass guarantee &ndash; We&#39;ll support you to your next exam for free if you don&rsquo;t pass the first time</li><li fr-original-style="" style="box-sizing: border-box;"> Guaranteed exam venue access &ndash; Explore our network of partnership exam centres</li><li fr-original-style="" style="box-sizing: border-box;"> Unlimited tutor support &ndash; Benefit from personalised study planning and comprehensive support throughout your learning journey</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;">Geography extends beyond the textbook. It&#39;s about understanding our planet, recognising our responsibilities towards it, and expanding our knowledge on how human activities shape and change our environment.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;"><h3 fr-original-style="" id="isPasted" style="box-sizing: border-box;">&nbsp;About the awarding body</h3><ul fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Awarding body:&nbsp;Cambridge Assessment International Education (CAIE)</li><li fr-original-style="" style="box-sizing: border-box;">Our course code: X923</li><li fr-original-style="" style="box-sizing: border-box;">Qualification code: 9696</li></ul>Cambridge Assessment International Education is the world&rsquo;s largest provider of international education programmes, qualifications and exams, delivering assessments to over 8 million learners in over 170 countries.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;">⏱ Study Hours: Allow 250-300 hours of study time plus additional time for assignments.👩&zwj;🏫 Study Method: Engage with a variety of media such as videos, quizzes, and interactive activities via our online platform. Learning resources can also be printed for convenience.📆 Course Duration: Your enrolment lasts up to 24 months from the date of registration.&nbsp;📋 Assessment: Enrol now for Summer 2022 examinations. You&#39;ll need to complete four standard A-Level written exams with a blend of short and long answer questions, and extended response questions. We also provide guaranteed exam space across the UK and a repeat exam support. Additionally, various assignments throughout the course will help gauge your progress and generate predicted grades if needed.👩&zwj;🎓 Course Outcomes: On successful completion, you&#39;ll receive an A-Level in Geography, issued by Cambridge International, identical to that received by students at any other institution. This syllabus (9696) is selected by Oxbridge for its suitability to distance learning.ℹ️ Additional Information: Difficulty - Level 3; Entry requirements - A GCSE or equivalent in Geography is recommended; UCAS Points - 56<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;">Course Content: Explore a wide range of topics such as hydrology, fluvial geomorphology, atmosphere and weather, rocks and weathering, population dynamics, migration and settlement, tropical and hazardous environments, production, location, and global interdependence. Each unit explores its topic in-depth, providing a comprehensive understanding of the intricacies of physical and human geography.

Oxbridge

A Level Geography

A-Levels Geography Distance Learning Course by Oxbridge

General admission

<div fr-original-class="read-more-content" fr-original-style="" id="read-more-content" style="box-sizing: border-box;">Delve into the realm of certainty and morality, learn to accommodate differing viewpoints, and encounter thought-provoking ideas that have shaped Western philosophy. Our A-Level Philosophy course, designed for home study, offers a profound exploration of the questions that continually confront humanity, providing insights from some of history&#39;s greatest intellectual pioneers.Our comprehensive distance learning programme enables you to evaluate complex philosophical themes, encourages you to challenge the status quo, and equips you with intellectual skills that foster independent thought. You&#39;ll become adept at creating logical arguments, assessing evidence, and tackling substantial questions about reality and existence. 🧠A-Levels are revered as the UK&#39;s education pinnacle, valued by universities and employers as a sign of remarkable attainment. Achieving an A-Level proves your in-depth understanding of a subject, enhances your career prospects, and unlocks new possibilities for your future.&nbsp;Course benefits include:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"> A fresh course tailored to the most recent specifications, brimming with engaging content</li><li fr-original-style="" style="box-sizing: border-box;"> Fast-track option available for 2022 exams</li><li fr-original-style="" style="box-sizing: border-box;">- Access to partnership exam centres ensuring a guaranteed exam venue</li><li fr-original-style="" style="box-sizing: border-box;">- Unlimited tutor support, from drafting a study plan to continual assistance</li><li fr-original-style="" style="box-sizing: border-box;">- Exam pass guarantee: If you don&rsquo;t succeed the first time, we&rsquo;re here to support you for the next attempt 🎓</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;"> <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">About the awarding body: AQA</li><li fr-original-style="" style="box-sizing: border-box;">Our course code: X917</li><li fr-original-style="" style="box-sizing: border-box;">Qualification code: 7172</li></ul>AQA qualifications enjoy international recognition, taught across 30 countries, greatly valued by employers and universities, facilitating young people to progress to the next stage of their lives. AQA&#39;s wide range of qualifications includes GCSEs, IGCSEs, and A-levels.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;"> ⏱ Study Hours: Allocate between 250 and 300 hours for study, plus extra time for completing assignments.👩&zwj;🏫 Study Method: Our interactive online learning platform provides a vibrant and engaging experience, including a range of multimedia resources like videos, quizzes, and interactive activities. You can also print learning materials if you prefer.📆 Course Duration: Enjoy unlimited tutor support for up to 24 months after enrolment. You&#39;ll gain access to MyOxbridge, where you can access all your learning materials.📋 Assessment: Enrol now for exams from Summer 2022.Official exams:&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">3 hours, 50% of marks</li><li fr-original-style="" style="box-sizing: border-box;">3 hours, 50% of marks</li></ul>A guaranteed exam spot is provided in one of our nationwide exam centres.Assignments: Complete tutor-marked assignments (TMAs) throughout your course for marking and feedback. These won&#39;t contribute to your final grade but help assess your progress.👩&zwj;🎓 Course Outcomes: Successfully completing this home learning course earns you an A-Level in Philosophy, issued by AQA. This syllabus is specifically chosen for its suitability for distance learning. Your certificate will be identical to those issued to students at other educational institutions.ℹ️ Additional Information:&nbsp;Difficulty - Level 3Entry requirements - GCSE standard education or equivalent recommended for optimum success.UCAS Points - 56<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;">&nbsp;Course Content:1. Epistemology: Dive into the study of knowledge, exploring concepts of perception, direct and indirect realism, innatism, and more through texts by renowned authors such as Descartes and Locke.2. Moral Philosophy: Journey through moral philosophy, scrutinizing normative ethical theories, utilitarianism, Kantian deontological ethics, applied ethics, and meta-ethics.3. Metaphysics of God: Explore the notion of an omnipotent creator, the compatibility with free will, the existence of evil, and religious language.4. Metaphysics of Mind: Investigate philosophers&#39; views on the &#39;mind&#39;, exploring dualist theories, physicalist theories, functionalism, and their respective criticisms.</div>

Philosophy

A-Level Philosophy Distance Learning Course by Oxbridge

<div fr-original-class="read-more-content" fr-original-style="" id="read-more-content" style="box-sizing: border-box;">Unleash the potential of your mind with this awe-inspiring journey into the realm of psychology. Embark on an exploration of the enigmatic human brain, the epicentre of our thoughts, emotions and behaviours. This comprehensive A-Level Psychology Course is your pathway to understanding the rapidly-evolving science of the mind, and its critical role in the functioning of our society.Discover diverse dimensions of psychology, and their intricate interconnections. Through the course, you will master transferable skills of analysis, evaluation, and critical thinking, arming you with a scientific understanding of the human psyche. Intrigued by the complexity of human behaviour? This course is your gateway to the intriguing world of psychology.A-Levels hold a coveted position in the UK education system, widely recognised by universities and employers as an emblem of significant accomplishment. Securing an A-Level not only demonstrates in-depth understanding of a subject but also enhances your career prospects and unlocks new opportunities. Crafted according to the latest specifications, our A-Level Psychology course ensures you are poised for success.With a well-structured curriculum, guided by clear instructions and engaging assignments, you&#39;ll acquire the knowledge and skills required for the examination.Key Features:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">💡 Cutting-edge course content, crafted according to the latest specifications</li><li fr-original-style="" style="box-sizing: border-box;">🚀 Fast-track option available (for exams in 2022)</li><li fr-original-style="" style="box-sizing: border-box;">🎯 Access to a network of partner exam centres (guaranteed exam venue)</li><li fr-original-style="" style="box-sizing: border-box;">👩&zwj;🏫 Unlimited tutor support &ndash; comprehensive study plan and constant support</li><li fr-original-style="" style="box-sizing: border-box;">🎯 Exam pass guarantee (Get our support until you clear the exam)</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;">Delve into the fascinating science of the mind. Unearth the intricate workings of the human brain, the organ that governs our every perception and sensation. Embark on a journey into the realm of [&hellip;]<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;"><h3 fr-original-style=" color: rgb(0, 0, 0);" id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;">About the awarding body</h3><ul fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Awarding body:&nbsp;AQA</li><li fr-original-style="" style="box-sizing: border-box;">Our course code:&nbsp;X915</li><li fr-original-style="" style="box-sizing: border-box;">Qualification code:&nbsp;7182</li></ul>AQA qualifications are globally recognised and delivered in 30 countries, treasured by employers and universities, empowering learners to advance to the subsequent phase of their journey. The suite of AQA qualifications caters to a wide range of abilities, encompassing GCSEs, IGCSEs, and A-levels.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;">⏱ Study Hours: Allocate between 250 and 300 hours of study time, with additional time for completing assignments.👩&zwj;🏫 Study Method: The course is delivered via our dynamic online learning platform. Don&#39;t fret if you prefer hard copies, the learning materials can be printed. The resources are available in various formats including videos, quizzes, and interactive activities.📆 Course Duration: Enjoy unlimited tutor support for up to 24 months from the date of enrolment. You will receive your logins to our MyOxbridge portal where your learning materials are accessible.📋 Assessment: Enrolments are for exams in Summer 2022.&nbsp;Complete the standard written exams, each lasting 2 hours and worth 33.3% of marks. We ensure a guaranteed exam space in one of our centres nationwide, eliminating the hassle of finding your own. Check your nearest exam centre.Throughout your course, tutor-marked assignments (TMAs) are required. These do not impact your final grade but provide a chance to receive marking and feedback from your tutor, helping gauge your progress.👩&zwj;🎓 Course Outcomes: Upon successful completion, you will receive an A-Level in Psychology, issued by AQA, identical to that issued to students at other schools, colleges or universities. This syllabus has been carefully selected as it is best suited to distance learning.&nbsp;ℹ️ Additional Information:Difficulty - Level 3Entry Requirements - A science GCSE or equivalent, preferably in biology, is highly recommended. You should also be at ease with dealing with numbers.UCAS Points - 56<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;">Course Content:Immerse yourself in a rich tapestry of subjects, including Social Influence, Memory, Attachment, Psychopathology, Approaches in Psychology, and Biopsychology. You&#39;ll delve into topics like conformity, memory models, infant interactions, mental disorders, different learning approaches, and the central nervous system, offering a well-rounded understanding of the human mind and behaviour.</div>

A Level Psychology

A-Level Psychology Distance Learning Course by Oxbridge

Embark on an invigorating intellectual journey with this A-Level Maths course, meticulously crafted to imbibe the nuances of advanced mathematics. Delve into topics such as forces, probability, algebra, and vectors, honing your expertise while bolstering your critical thinking and analytical prowess. In the realm of UK education, A-levels stand as a testament to significant educational accomplishment. Our A-Level Maths course epitomises this, enhancing your appeal to both universities and employers while paving the way to a world of exciting opportunities.Adhering to the fresh AQA A-Level Maths syllabus, this online home study course is constructed to dovetail with your convenience, enabling you to learn at your own pace. Our comprehensive support system includes unlimited tutor assistance, a systematic induction, and well-structured assignments, preparing you efficiently for the exams. We ensure your access to our partnered exam centres for your final A-Level examinations.With our course, you&#39;ll have access to:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Cutting-edge course content, shaped according to the latest specification.</li><li fr-original-style="" style="box-sizing: border-box;">A Fast track option (for exams in 2022).</li><li fr-original-style="" style="box-sizing: border-box;"> A network of partnership exam centres.</li><li fr-original-style="" style="box-sizing: border-box;"> Unlimited tutor support and an exam pass guarantee.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;">Awarding body: AQACourse code: X901Qualification code: 7357AQA qualifications enjoy international recognition, being taught in 30 countries and prized by employers and universities alike. These qualifications accommodate a wide range of abilities, encompassing GCSEs, IGCSEs, and A-levels.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;">⏱ Estimated Study TimeAllocate between 300 and 360 hours for study, along with additional time for assignments.👩&zwj;🏫 Learning MethodologyOur course is delivered via an immersive online learning platform, complete with diverse media resources like videos. However, if you prefer a more traditional approach, you can print the learning materials.📆 Course DurationEnrol and benefit from our unlimited tutor support for up to 24 months. Upon enrolment, you will receive access to MyOxbridge, where all your learning materials are housed.📋 EvaluationExaminations start from Summer 2022.&nbsp;You will be evaluated on three written exams:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Paper 1: 2 hours, 33.3% of A-Level, 100 marks.</li><li fr-original-style="" style="box-sizing: border-box;">Paper 2: 2 hours, 33.3% of A-Level, 100 marks.</li><li fr-original-style="" style="box-sizing: border-box;">Paper 3: 2 hours, 33.3% of A-Level, 100 marks.</li></ul>The exams will consist of a range of question types, from single-mark questions to multi-step problems. Our students are provided with a guaranteed exam space and an exam pass guarantee.AssignmentsThe course includes several assignments. Though not contributing to your final grade, they allow you to receive feedback from your tutor, helping you track your progress.👩&zwj;🎓 Course OutcomesUpon successful course completion, you will receive an AQA-issued A-Level in Maths. This certificate mirrors those awarded to students at any other educational institution.&nbsp;ℹ️ Further DetailsDifficulty - Level 3Entry requirements - A GCSE or equivalent level in Mathematics is strongly advised.UCAS Points - 56<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;">Course Content<ol fr-original-style="color: rgb(0, 0, 0);" id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><h4 fr-original-style="" style="box-sizing: border-box;">Core Content</h4></li></ol><ul fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Mathematical argument, language, and proof</li><li fr-original-style="" style="box-sizing: border-box;">Mathematical problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Mathematical modelling</li><li fr-original-style="" style="box-sizing: border-box;">Proof</li><li fr-original-style="" style="box-sizing: border-box;">Algebra and functions</li><li fr-original-style="" style="box-sizing: border-box;">Coordinate geometry in the (x,y) plane</li><li fr-original-style="" style="box-sizing: border-box;">Sequences and series</li><li fr-original-style="" style="box-sizing: border-box;">Trigonometry</li><li fr-original-style="" style="box-sizing: border-box;">Exponentials and logarithms</li><li fr-original-style="" style="box-sizing: border-box;">Differentiation</li><li fr-original-style="" style="box-sizing: border-box;">Integration</li><li fr-original-style="" style="box-sizing: border-box;">Numerical methods</li><li fr-original-style="" style="box-sizing: border-box;">Vectors</li><li fr-original-style="" style="box-sizing: border-box;">Statistical sampling</li><li fr-original-style="" style="box-sizing: border-box;">Data presentation and interpretation</li><li fr-original-style="" style="box-sizing: border-box;">Probability</li><li fr-original-style="" style="box-sizing: border-box;">Statistical distributions</li><li fr-original-style="" style="box-sizing: border-box;">Statistical hypothesis testing</li><li fr-original-style="" style="box-sizing: border-box;">Quantities and units in mechanics</li><li fr-original-style="" style="box-sizing: border-box;">Kinematics</li><li fr-original-style="" style="box-sizing: border-box;">Forces and Newton&rsquo;s laws</li><li fr-original-style="" style="box-sizing: border-box;">Moments</li></ul>

A Level Maths

A-Level Maths Distance Learning Course by Oxbridge

Brighton

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Manchester

Leeds

Slough

Bingley

Newport

Peterborough

Milton Keynes 

Nottingham

Paisley

Birmingham

Luton

Hull

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages: Enhanced Reflective Practice:&nbsp;Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work. Continuous Learning:&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development. Emotional Support:&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work. Feedback and Validation:&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice. Ethical Guidance:&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations. Networking and Collaboration:&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice. Professional Accountability:&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more).&nbsp;Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care. Content<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;">Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations&nbsp;&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">System structures which negatively affect effective communication and collaboration&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The impact of trauma and use of trauma informed practice&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Ways to create professional, meaningful connection with parents/carers in the current context. </li></ul>Delivery<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Midwifery

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

Causes of dysphagia and common swallowing problems The anatomy of swallowingAbout this eventCauses of dysphagia and common swallowing problemsThe anatomy of swallowingHow to recognise when someone is having difficulty swallowingReducing risk of chokingKnowing when to escalate and refer to a specialistPrivacy, dignity and respectAlternatives to oral feeding

Caring For Care

Dysphagia Training

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTIONLouise Buckley has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin&rsquo;s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.Louise is looking for:-Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don&rsquo;t Cry by F&Iacute;ona Scarlett).Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same &lsquo;older person going on a journey&rsquo; category, a more recent The Unlikely Pilgrimage of Harold Fry.Louise had a lot of fun publishing a &lsquo;pet fiction&rsquo; novel as an editor (Molly and the Cat&nbsp;Caf&eacute;) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.She has a soft spot for novels featuring time-travel or parallel universes, a &lsquo;what if&rsquo; that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or&nbsp;The House in the Cerulean Sea.Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a &lsquo;beating the system&rsquo; narrative.Louise is NOT looking for:-romance-romantasy-epic, traditional fantasy-space opera-straightforward women&rsquo;s fiction-children&rsquo;s fiction of any kind-non-fictionLouise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.
<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Tuesday 1 October 2024

LOOKING FOR: ADULT FICTION
Louise Buckley  has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.
After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.
Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin’s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.
She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.
Louise is looking for:-
Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don’t Cry by FÍona Scarlett).
Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.
In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same ‘older person going on a journey’ category, a more recent The Unlikely Pilgrimage of Harold Fry.
Louise had a lot of fun publishing a ‘pet fiction’ novel as an editor (Molly and the Cat Café) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.
She has a soft spot for novels featuring time-travel or parallel universes, a ‘what if’ that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or The House in the Cerulean Sea.
Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.
More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a ‘beating the system’ narrative.
Louise is NOT looking for:
-romance
-romantasy
-epic, traditional fantasy
-space opera
-straightforward women’s fiction
-children’s fiction of any kind
-non-fiction
Louise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Friday 27 September 2024

I Am In Print

Fiction Writing

TWO SPACES LEFT! 8th October Louise Buckley #Agent121. Looking for: ADULT FICTION

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



So, will you be joining us? 🤔
See what our attendees said here. 



Own Your Success

Learning & Development

Leadership

Business Leadership

Administrative Assistant

Career Development

Personal Assistant

Leadership Development

Executive Assistant

Corporate Learning & Development

Ethical Leadership

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

Early release

General release

Last Remaining Seats

Loughborough

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			This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.
			<div> 2 x 180mins</div>
			<div> £445.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		<h4>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution. </h4>
<h4>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome. </h4>
<h4>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest. </h4>
<h4>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study.  </h4>
 
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT
 

	
		<h3>Modules/Lessons</h3>
		<h3>By the end of the session Participants will be able to:</h3>
<ul>
<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
</ul>

Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

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			<h2>Description</h2>		</div>
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			The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.		</div>
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										Understand the circumstances that lead to difficult conversations.
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										Ask open and supportive questions.
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										Use tone and body language to great effect.
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			<h2>Requirements</h2>		</div>
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										Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. 
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				<h2>Why should I take this course?</h2>
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										High-quality e-learning content. 
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										Course completion certificate.
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										Learn practical ways of handling difficult conversations.
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										Recognize the warning signs of impending aggression.
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										Communicate effectively in order to build stronger relationships and better outcomes.
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										Perfect course for managers who are responsible to help every team member improve.
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					<td colspan="4">Introduction</td>
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					<td>▶</td>
					<td>Introduction - Welcome from Alan Stevens</td>
					<td>FREE </td>
					<td>🕐 00:02:00</td>
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					<td colspan="4">Difficult Conversations</td>
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					<td>Why Are Some Conversations Difficult?</td><td>🕐 00:02:00</td>
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					<td>Preparation</td><td>🕐 00:02:00</td>
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					<td>Set-Up and Room Layout</td><td>🕐 00:03:00</td>
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					<td>How to Start the Conversation</td><td>🕐 00:02:00</td>
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					<td>Active Listening and Responding</td><td>🕐 00:02:00</td>
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					<td>Ask Open and Supportive Questions</td><td>🕐 00:02:00</td>
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					<td>Focus on Facts, Not Personalities</td><td>🕐 00:01:00</td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td>🕐 00:20:00</td>
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					<td>Final Exam - Managing Difficult Conversations</td><td>🕐 00:20:00</td>
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					<td>Order Your Certificate</td><td>🕐 00:00:00</td>
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Skill Up

Meeting Skills

Master Your Emotions

Counselling Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations

Do you avoid difficult conversations?&nbsp;Maybe you avoid certain topics or uncomfortable conversations with certain people.&nbsp;Whatever the reason, avoiding &#39;clearing the air&#39; will almost always have long term, negative consequences. Even if you can&#39;t see the impact of not dealing with the pressing issue, the resentment can build up until one day, someone will explode.&nbsp;During this two hour session, we will look at:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is a difficult conversation?</li><li fr-original-style="" style="box-sizing: border-box;">What makes difficult conversations even more difficult?</li><li fr-original-style="" style="box-sizing: border-box;">How to prepare for difficult conversations</li><li fr-original-style="" style="box-sizing: border-box;">Understanding and managing emotions - awareness</li><li fr-original-style="" style="box-sizing: border-box;">Seeking help</li><li fr-original-style="" style="box-sizing: border-box;">Providing constructive feedback</li></ul><div fr-original-style="" style="box-sizing: border-box;">After the session, you will be able to recognise your own barriers to approaching difficult conversations, prepare for meetings to minimise negative outcomes and manage emotions, both yours and the other persons more effectively.&nbsp;</div>

Neupauer Ltd

Conflict Resolution

Conflict Management

Workplace Communication

Business Relationship Management (BRM)

Communication Skills

Do you avoid difficult conversations? 
"When you avoid them you trade short term discomfort for long-term dysfunction."
Is it worth it? Join our session to learn how to tackle difficult conversations 


How to tackle difficult conversations 

Manage Abrasive Workplace BehaviourAccredited by the Boss Whispering Institute&nbsp;It can&#39;t go on &ndash; something has to change. You&#39;ve had multiple complaints from employees describing how difficult it is to work with this individual. You&#39;ve realised it&#39;s not just a simple personality conflict &ndash; it&#39;s a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.You&#39;ve tried talking to the individual, to no avail. You encounter denial: "I&#39;m not abrasive!" or justification of the behavior: "I needed to get my point across!&rdquo; The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person&#39;s expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless &ndash; and you wonder if the situation is hopeless.What&rsquo;s one of the toughest jobs managers face?Managing abrasive employee behavior is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you.You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?In this six-hour Masterclass, you will:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Experience abrasive behavior from the perspectives of targets, abrasive employees, and their managers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain insight into why employees behave abrasively</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn about the psychological forces that make management intervention so challenging, including unconscious fears and predictable defense mechanisms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn reliable criteria for intervention: When should I step in?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to intervene calmly, confidently, and compassionately to stop the suffering of all involved.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">&nbsp;Learn specific techniques for dealing with defensiveness, such as denial, anger, withdrawal, and counterattacks</li></ul> Every participant will receive a copy of Dr Laura Crawshaw&rsquo;s Book&nbsp;&ldquo;Grow Your Spine &amp; Manage Abrasive Leadership Behavior&rdquo;<a href="https://bosswhispering.com/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><img src="https://images.cademy.co.uk/2c94a7ce-331b-44d8-a078-4ec3365d1b7a/a0673c1d-8d74-4642-a6c4-3473df627d71/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></a>

Manage Abrasive Workplace Behaviour
Accredited by the Boss Whispering Institute 
It can't go on – something has to change. You've had multiple complaints from employees describing how difficult it is to work with this individual. You've realised it's not just a simple personality conflict – it's a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.
You've tried talking to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behavior: "I needed to get my point across!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless.
What’s one of the toughest jobs managers face?
Managing abrasive employee behavior is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you.
You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?
In this six-hour Masterclass, you will:
Experience abrasive behavior from the perspectives of targets, abrasive employees, and their managers
Gain insight into why employees behave abrasively
Learn about the psychological forces that make management intervention so challenging, including unconscious fears and predictable defense mechanisms
Learn reliable criteria for intervention: When should I step in?
Learn how to intervene calmly, confidently, and compassionately to stop the suffering of all involved.
Learn specific techniques for dealing with defensiveness, such as denial, anger, withdrawal, and counterattacks


Every participant will receive a copy of Dr Laura Crawshaw’s Book 
“Grow Your Spine & Manage Abrasive Leadership Behavior”




Conduct Change Ltd

HR (Human Resources)

Line Management

Behaviour Management

Manager Training

Business & Management

Manage Abrasive Workplace Behaviour with Backbone: What’s one of the toughest jobs managers face?
Managing abrasive employee behaviour is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?

Courageous Conduct Intervention

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