Name: Forensic Science, Forensic Psychology & Analysis Training
Price: 12 GBP
Availability: InStock

<p>Mental health problems are silent killers. They are as harmful to you as physical illnesses are. On top of that, mental health problems are hard to detect and treat. Learn more about mental health from the comprehensive Mental Health and Wellbeing course. This course is designed to educate you on mental problems and help you pursue a career where you can help those suffering quietly.</p> <p>In this course, you will be introduced to the common mental health issues children and adolescents face. The course will introduce you to a wide range of mental health disorders and provide deep insights into them. In addition, you will learn about different therapies and medicines used to treat mental illnesses. Moreover, the course will deliver lessons on mental health legislation and services. By the end of the course, you acquire the ability to support individuals with mental issues.</p> <p>Along with valuable skills, this course will also provide a certificate of achievement after completing the final assessment. This certificate will help you pursue a career in the relevant sectors. Join now!</p> <p><strong><strong>Learning Outcomes </strong></strong></p> <ul> <li>Get introduced to psychiatric disorders faced by children and adolescents</li><li>Familiarise yourself with stress and anxiety disorders</li><li>Enrich your knowledge of mood disorders, eating disorders, personality disorders and more</li><li>Learn about the different medications and therapies used to treat mental illnesses</li><li>Develop the skills to approach and support people who are dealing with mental health issues</li></ul> <p><strong>Key Features of the Mental Health and Wellbeing Course :</strong></p> <ul> <li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>*** Additional Gifts ***</strong></p> <ul> <li><strong>Free Life Coaching Course</strong></li></ul> <p><strong>*** (Offer Ends Soon) ***</strong></p><p>The Mental Health and Wellbeing course is broken down into easy-to-follow modules. You can access these modules anytime from anywhere you want and complete the course at your own pace. Along with that, you will receive 24/7 tutor support, so you reach out for help anytime you want.</p> <p><strong>Mental Health and Wellbeing Course Curriculum</strong></p> <ul> <li>Module 01: Introduction to Mental Health</li><li>Module 02: Childhood and Adolescent Psychiatric</li><li>Module 03: Stress and Anxiety Disorders</li><li>Module 04: Schizophrenia</li><li>Module 05: Personality Disorders</li><li>Module 06: Mood Disorders</li><li>Module 07: Eating &amp; Sleeping Disorders</li><li>Module 08: Self Harm and Suicide</li><li>Module 09: Medication and Therapy in the treatment of Mental Illness</li><li>Module 10: Social Attitudes to Mental Illness</li><li>Module 11: Mental Health Legislation and Services</li><li>Module 12: Mental Health in the Workplace</li><li>Module 13: Approach and React to People in Mental Health Crisis</li></ul> <p><strong>Accreditation</strong></p> <p>All of our courses, including this Mental Health and Wellbeing course<strong>, </strong>are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your Mental Health and Wellbeing course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p> <p><strong>Assessment</strong></p> <p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This Mental Health and Wellbeing course is suitable for</p> <ul> <li>Individuals who want to learn more about mental well-being</li><li>Aspiring mental health counsellors, mental health first-aider, mental health advisers etc.</li><li>Professionals who are already working in the area and want to enhance their skills</li><li>Students of psychology</li><li>Individuals dealing with mental issues and want to learn more about their condition</li></ul> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Learners do not require any prior qualifications to enrol on this <strong>Mental Health and Wellbeing</strong> course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>The Mental Health and Wellbeing course will deepen your knowledge and understanding of mental health disorders. This comprehensive course will help you pursue a career in the following sectors:</p> <ul> <li>Mental health Counsellor</li><li>Mental health first-aider</li><li>Social Workers</li><li>Well-being Officer</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Mental Health and Wellbeing Course

General Admission

<p>Learn how to maintain the required levels of health and supportive care a professional caregiver needs for home care by taking this Mandatory Training for Domiciliary Workers. Good domiciliary care demands a specialised set of skills used to effectively assist individuals in their own residence, allowing them to be independent in the surroundings they know and love. This special package of eight complete and comprehensive courses will help you learn everything you need to know to excel in this much-valued profession.</p> <p>This Home Care teaching bundle offers the absolute best domiciliary training that Training Express offers, all in one easy-to-take compilation that offers accessibility and value for money. You will have instant access to the full range of knowledge and study materials that will make the principles of caregiving understandable and achievable. From learning about essential health and safety protocols to safeguarding vulnerable service users and promoting their rights to expect excellent service standards, everything you need to know will be right here at your fingertips and accessible in seconds. You will also be shown valuable methods for infection control and food handling. This is the perfect opportunity for anyone with aspirations to start caregiving as a profession to learn the fundamentals in the most effective way possible.</p> <p>Understand how to act in emergencies and prevent accidents during home care</p> <p><strong>Learning Outcomes</strong></p> <ul> <li>Learn how to lift, move, and physically support vulnerable people safely</li><li>Be aware of how to prepare, manage, and serve food hygienically</li><li>Know how to safeguard service users from abuse, harassment, or neglect</li><li>Discover how to promote and practice diversity, inclusion, and equality in all caregiving activities</li></ul> <p><strong>Key Features of the Mandatory Training For Domiciliary Workers Course :</strong></p> <ul> <li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Mandatory Training</strong></p> <p><strong>Course Curriculum</strong></p> <p>The detailed curriculum outline of our Mandatory Training For Domiciliary Workers course is as follows:</p> <p><strong>Section 01: Fire Safety</strong></p> <ul> <li>Understanding Fire</li><li>Fire Risk Assessment</li><li>Fire Safety Arrangements</li><li>Evacuation &amp; Safety</li><li>Fire Extinguishers</li></ul> <p><strong>Section 02: Manual Handling</strong></p> <ul> <li>Introduction, Legislation and Guidance</li><li>Manual Handling Hazards and Injuries</li><li>Risk Assessment</li><li>Controlling and Reducing the Risks</li><li>Safe Lifting Techniques</li></ul> <p><strong>Section 03: Food Safety Awareness</strong></p> <ul> <li>Food Safety - An Introduction</li><li>Food Safety Management System</li><li>Contamination Hazards</li><li>Controlling Contamination</li><li>Food Poisoning (Bacterial) and Food-Borne Illness</li><li>Personal Hygiene</li></ul> <p><strong>Section 04: Safeguarding Children</strong></p> <ul> <li>Introduction to Safeguarding</li><li>Child Abuse</li><li>Sexual Abuse</li><li>Risks and Risk Assessment</li><li>Laws and Guidance</li></ul> <p><strong>Section 05: Safeguarding Vulnerable Adults</strong></p> <ul> <li>An Introduction to Safeguarding of Vulnerable Adults</li><li>Understanding Abuse and Neglect</li><li>Understanding the Importance of Communication in Care</li><li>Sharing Information and Responding To a Disclosure</li><li>Safeguarding Legislations</li></ul> <p><strong>Section 06: Infection Control</strong></p> <ul> <li>Introduction to Infection</li><li>Microorganisms and Microbiology</li><li>Bloodborne Pathogens</li><li>Controlling Infection</li><li>Decontamination and Disinfection</li><li>Hygiene to Prevent Infection</li></ul> <p><strong>Section 07: Equality, Diversity and Human Rights</strong></p> <ul> <li>Integrating Equality and Diversity into Policy</li><li>Human Rights</li><li>Promoting Diversity and Social Inclusion</li><li>Links between Values, Attitudes and Beliefs</li><li>Stereotypes, Prejudice, Discrimination and Bias</li><li>Monitoring Equality and Diversity</li></ul> <p><strong>Section 08: Health and Safety</strong></p> <ul> <li>Introduction to Health and Social Care</li><li>Important Principles and Policies in Health and Social Care Work</li><li>Risk Management in Health and Social Care</li><li>Managing for Health and Safety</li><li>Electrical, Fire and Gas Safety</li><li>Overview of Mental Health First Aid</li></ul> <p><strong>Accreditation</strong></p> <p>All of our courses, including this Mandatory Training For Domiciliary Workers course<strong>, </strong>are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your Mandatory Training For Domiciliary Workers course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p> <p><strong>Assessment</strong></p> <p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Mandatory Training Course

<p>The course "Emotional Intelligence and Human Behavior" delves deeply into the human mind and all of its complexities in order to provide students with the knowledge and abilities to enhance their emotional intelligence, leading into professions such as psychology, therapy and many more. These positions also gain a handsome salary of £20,000 to £30,000 per annum in the UK. So, grab this chance to shine in your vocational life in the near future.</p><p>However, we designed this course to enhance your both practical and theoretical knowledge. Moreover, we included some excellently explained modules where you can find topics; such as the complexity of human behaviour, the elements of emotions, and the many personality types via case studies and audio-visual training.</p><p>So, if you have a knack for learning about these matters then enrol on our course and start your journey. At the end of this course, collect a certificate of achievement which will boost your resume and prepare you for hunting jobs in various sectors.</p><p><strong>Learners will gain knowledge of:</strong></p><ul><li>Learn about the complexity of human behaviour in detail</li><li>Broaden your knowledge of the elements that affect human conduct</li><li>Deepen your awareness of personality traits, attitudes, perceptions and memories</li><li>Learn about genetics, sexual selection, and human nature evolution</li><li>Obtain some of the most widely accepted theories of intelligence</li><li>Gain a thorough grasp of IQ and the methods used to measure it</li><li>Gain a thorough knowledge of social learning, conditioning, and learning</li><li>Learn about ideas of language development and the intricate makeup of the human language</li><li>Being able to recognise the fundamental and core emotions, as well as the elements and functions of emotion</li><li>Recognise the distinction between emotions that are processed and those that are expressed</li></ul><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p>Study our comprehensive course and improve your ability to read other people's emotions, understand your own emotions and personality traits, and start down the path to a fulfilling career in counselling, psychotherapy, and the mental health industry, providing the opportunity to work in unique areas such private clinics and schools.</p><p><strong>Course Curriculum</strong></p><p>This Course is designed with the following modules:</p><ul><li>Module 01: Human Behaviour and Basic Psychological Process</li><li>Module 02: Evolutionary Perspective of Human Behaviour</li><li>Module 03: Human Intelligence</li><li>Module 04: Intelligence Test and Variations in Intelligence</li><li>Module 05: Learning and Conditioning</li><li>Module 06: Language and Communication</li><li>Module 07: Introduction to Emotion</li><li>Module 08: Emotion Influences Cognition</li><li>Module 09: Stress, Anger and Conflict</li><li>Module 10: Emotional Intelligence</li><li>Module 11: Self-Leadership</li><li>Module 12: Neuro-Linguistic Programming (NLP)</li></ul><p><strong>Meet the Endorsement</strong></p><p>The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Emotional Intelligence and Human Behaviour course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject.</p><p><strong>Meet the Accreditation</strong></p><p><strong>The CPD Certification Service (CPD UK</strong>) assure the <strong>Emotional Intelligence and Human Behaviour </strong>Course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the Emotional Intelligence and Human Behaviour course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying</p><ul><li><strong>Within the UK: £109</strong></li><li><strong>International: £109 + £10 (postal charge) = £119</strong></li></ul><p><strong>CPD Accredited Certification from One Education</strong></p><p>After successfully completing this <strong>Emotional Intelligence and Human Behaviour </strong>Course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from One Education.</p><p>Certification is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li>PDF Certificate: £9</li><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone who wishes to learn in-depth information, prospective experience, and professional abilities in the connected industry should take the Emotional Intelligence and Human Behaviour course. Students from diverse academic backgrounds can take the advantage of this excellent opportunity to learn more about this topic.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Emotional Intelligence and Human Behaviour course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Cognitive behavioural therapist (£30,000 to £40,000) per annum</li><li>Ergonomist (£20,000 to £40,000) per annum</li><li>Equalities officer (£22,000 to £45,000) per annum</li><li>Neighbourhood warden (£20,000 to £30,000) per annum</li></ul>
                        </div>

One Education

Emotional Intelligence and Human Behaviour Course

<p>Clinical Psychology, Treatment and Therapy course covers the fundamentals in such an intricate way that you can apply them easily in professional life while also achieving a verified certificate for free. This Clinical Psychology, Treatment and Therapy course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p>The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.</p><p><strong>Key Features of the Clinical Psychology, Treatment and Therapy Course :</strong></p><p>Our trusted, high quality and affordable Clinical Psychology, Treatment and Therapy course trains individuals to become experts in their field.</p><ul><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>*** Additional Gifts ***</strong></p><p><strong>Free Coronavirus (COVID-19) Awareness Course</strong></p><ul><li>Demonstrate knowledge of how COVID-19 emerged</li><li>Understand how COVID-19 spreads and how to prevent it from spreading</li><li>Identify the symptoms of COVID-19 and which groups of individuals are most at risk</li><li>Comply with government health guidelines and maintain excellent hygiene</li><li>Free E - Certificate included</li></ul><p><strong>*** (Offer Ends Soon) ***</strong></p><p><strong>Course Curriculum</strong></p><p>The detailed curriculum outline of our Clinical Psychology, Treatment and Therapy course is as follows:</p><p><strong>Module 1: Introduction to Mental Health </strong></p><p>In module one, we will deepen our understanding of mental health, taking a look at the factors that contribute toward good mental health, the early signs of mental health issues, and mental health statistics in the UK.</p><p><strong>Module 2: Perspectives in Psychology</strong></p><p>In module two, we will explore different perspectives in psychology, taking a look at person-centred, behaviourist and cognitive approaches, as well as the steps to conducting psychological research.</p><p><strong>Module 3: Social Psychology</strong></p><p>In module three, we will gain an in-depth understanding of applied social psychology and social cognition, providing a theoretical understanding.</p><p><strong>Module 4: Cognitive Psychology and Its Applications</strong></p><p>In module four, we will broaden our knowledge of perception, remembering, language, forgetting, thinking and attitudes, exploring topics such as problem-solving and artificial intelligence.</p><p><strong>Module 5: Childhood and Adolescent Psychiatric Disorders </strong></p><p>In module five, we will develop our knowledge of attention-deficit hyperactivity disorder (ADHD), autism, conduct disorder, and mental retardation, including their signs and symptoms.</p><p><strong>Module 6: Stress and Anxiety Disorders </strong></p><p>In module six, we will explore various stress and anxiety disorders, from post-traumatic stress disorder (PTSD) to panic disorder and generalised anxiety disorder (GAD). It includes Theoretical information on their symptoms and impact on mental health.</p><p><strong>Module 7: Schizophrenia </strong></p><p>In module seven, we will develop our knowledge of schizophrenia disorders and their key characteristics. It covers topics such as hallucinations, delusion, and psychosis, through the guidance of case studies and audio-visual training.</p><p><strong>Module 8: Personality Disorders </strong></p><p>In module eight, we will explore the different types of personality disorders such as antisocial personality disorder and obsessive-compulsive personality disorder, providing in-depth knowledge of their characteristics and treatment.</p><p><strong>Module 9: Mood Disorders </strong></p><p>In module nine, we will learn about mood disorders such as bipolar disorder, depression and major depressive disorder (MDD), taking an in-depth look at their key symptoms and characteristics.</p><p><strong>Module 10: Eating &amp; Sleeping Disorders </strong></p><p>In module ten, we will familiarise with some common eating and sleeping disorders, exploring their characteristics, symptoms and treatment.</p><p><strong>Module 11: Self-Harm and Suicide </strong></p><p>In module eleven, we will deepen our understanding of the self-harm cycle, exploring the reasons why people self-harm. It also provides Theoretical information on support services and treatments, suicide, self-care and risk factors.</p><p><strong>Module 12: Medication and Therapy in the Treatment of Mental Illness </strong></p><p>In this final module, we will learn all about the treatment of different mental illnesses and the various forms of therapy, including cognitive behavioural therapy (CBT), talking therapy and counselling.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Clinical Psychology, Treatment and Therapy course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone with a knack for learning new skills can take this Clinical Psychology, Treatment and Therapy course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this course.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Clinical Psychology, Treatment and Therapy Course

<p>Learn how to maintain the required levels of health and supportive care a professional caregiver needs for home care by taking this Mandatory Compliance for Domiciliary Workers. Good domiciliary care demands a specialised set of skills used to effectively assist individuals in their own residence, allowing them to be independent in the surroundings they know and love. This special package of eight complete and comprehensive courses will help you learn everything you need to know to excel in this much-valued profession.</p> <p>This Maintaining Domestic Compliance: A Guide for Homeowners bundle offers the absolute best domiciliary training that Training Express offers, all in one easy-to-take compilation that offers accessibility and value for money. You will have instant access to the full range of knowledge and study materials that will make the principles of caregiving understandable and achievable. From learning about essential health and safety protocols to safeguarding vulnerable service users and promoting their rights to expect excellent service standards, everything you need to know will be right here at your fingertips and accessible in seconds. You will also be shown valuable methods for infection control and food handling. This is the perfect opportunity for anyone with aspirations to start caregiving as a profession to learn the fundamentals in the most effective way possible.</p> <p>Understand how to act in emergencies and prevent accidents during home care</p> <p><strong>Curriculum</strong></p> <p><strong>Maintaining Domestic Compliance: A Guide for Homeowners Training</strong></p> <ul> <li>Module 01: Fire Safety</li><li>Module 02: Manual Handling</li><li>Module 03: Food Safety Awareness</li><li>Module 04: Safeguarding Children</li><li>Module 05: Safeguarding Vulnerable Adults</li><li>Module 06: Infection Control</li><li>Module 07: Equality, Diversity, and Human Rights</li><li>Module 08: Health and Safety</li></ul> <p><strong>Learning Outcomes</strong></p> <ul> <li>Learn how to lift, move, and physically support vulnerable people safely</li><li>Be aware of how to prepare, manage, and serve food hygienically</li><li>Know how to safeguard service users from abuse, harassment, or neglect</li><li>Discover how to promote and practice diversity, inclusion, and equality in all caregiving activities</li></ul> <p><strong>Key Features</strong></p> <ul> <li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Maintaining Domestic Compliance: A Guide for Homeowners Training</strong></p> <p><strong>Course Curriculum</strong></p> <p>The detailed curriculum outline of our  Maintaining Domestic Compliance: A Guide for Homeowners Training For Domiciliary Workers course is as follows:</p> <p><strong>Section 01: Fire Safety</strong></p> <ul> <li>Understanding Fire</li><li>Fire Risk Assessment</li><li>Fire Safety Arrangements</li><li>Evacuation &amp; Safety</li><li>Fire Extinguishers</li></ul> <p><strong>Section 02: Manual Handling</strong></p> <ul> <li>Introduction, Legislation and Guidance</li><li>Manual Handling Hazards and Injuries</li><li>Risk Assessment</li><li>Controlling and Reducing the Risks</li><li>Safe Lifting Techniques</li></ul> <p><strong>Section 03: Food Safety Awareness</strong></p> <ul> <li>Food Safety - An Introduction</li><li>Food Safety Management System</li><li>Contamination Hazards</li><li>Controlling Contamination</li><li>Food Poisoning (Bacterial) and Food-Borne Illness</li><li>Personal Hygiene</li></ul> <p><strong>Section 04: Safeguarding Children</strong></p> <ul> <li>Introduction to Safeguarding</li><li>Child Abuse</li><li>Sexual Abuse</li><li>Risks and Risk Assessment</li><li>Laws and Guidance</li></ul> <p><strong>Section 05: Safeguarding Vulnerable Adults</strong></p> <ul> <li>An Introduction to Safeguarding of Vulnerable Adults</li><li>Understanding Abuse and Neglect</li><li>Understanding the Importance of Communication in Care</li><li>Sharing Information and Responding To a Disclosure</li><li>Safeguarding Legislations</li></ul> <p><strong>Section 06: Infection Control</strong></p> <ul> <li>Introduction to Infection</li><li>Microorganisms and Microbiology</li><li>Bloodborne Pathogens</li><li>Controlling Infection</li><li>Decontamination and Disinfection</li><li>Hygiene to Prevent Infection</li></ul> <p><strong>Section 07: Equality, Diversity and Human Rights</strong></p> <ul> <li>Integrating Equality and Diversity into Policy</li><li>Human Rights</li><li>Promoting Diversity and Social Inclusion</li><li>Links between Values, Attitudes and Beliefs</li><li>Stereotypes, Prejudice, Discrimination and Bias</li><li>Monitoring Equality and Diversity</li></ul> <p><strong>Section 08: Health and Safety</strong></p> <ul> <li>Introduction to Health and Social Care</li><li>Important Principles and Policies in Health and Social Care Work</li><li>Risk Management in Health and Social Care</li><li>Managing for Health and Safety</li><li>Electrical, Fire and Gas Safety</li><li>Overview of Mental Health First Aid</li></ul> <p><strong>Accreditation</strong></p> <p>All of our courses, including this Maintaining Domestic Compliance: A Guide for Homeowners Training For Domiciliary Workers course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your Maintaining Domestic Compliance: A Guide for Homeowners Training For Domiciliary Workers course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p> <p><strong>Assessment</strong></p> <p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</p>  
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Maintaining Domestic Compliance: A Guide for Homeowners Course

Compliance Central

Forensic Science and  Psychology

<p>Do you want to know how to <strong>motivate workers</strong> with mental health concerns at work? The <strong>Mental Health First Aid Level 5</strong> training can increase your understanding of mental health treatment methods. In addition, training to be a mental health first aid provider will increase your motivation to assist others.</p><p>This Mental Health First Aid training aims to deepen your awareness of <strong>stress, anxiety, and schizophrenia, as well as mental health and psychiatric diseases</strong>. Its objective is to arm you with the information and abilities needed to understand the struggles that people with personality disorders and mood disorders go through and to help them on the path to recovery. This Mental Health First Aid course also introduces the treatments, drugs, and therapies used to treat mental diseases. Our Mental Health First Aid training course thoroughly introduces workplace resources for mental health first aid, Anxiety &amp; Medication and how to <strong>handle an emergency.</strong></p><p><strong><u>Learning Outcomes</u></strong></p><p>After completing this Mental Health First Aid course, you will be able to:</p><ul><li>Learn everything you can about the fundamentals of mental health first aid, Anxiety &amp; Medication</li><li>Know about psychiatric disorders, schizophrenia, stress, and anxiety.</li><li>Understand how to spot personality disorders and mood disorders.</li><li>Get a better understanding of eating disorders, self-harm, and suicide.</li><li>Discover how mental illness treatment works.</li><li>Familiarise yourself with laws and workplace facilities.</li><li>You'll learn how to diagnose, treat, plan care for, and assist individuals in mental health crises.</li></ul><p><strong><u>Key Features<u><br /></u></u></strong></p><ul><li>QLS Endorsed Mental Health First Aid Course</li><li>CPD Certified Mental Health First Aid Training</li><li>Get 24/7 access to the content for a full year</li><li>Materials are reviewed by child psychologists</li><li>Complete the Mental Health First Aid course at your own pace</li></ul><p><strong>Learn the skills you need to succeed in this role with the Mental Health First Aid, Anxiety &amp; Medication course.</strong></p><p>Mental health first-aiders play a crucial role in staff welfare, and in order to provide the appropriate kind of mental health first aid in the workplace, you need to be properly qualified. The Mental Health First Aid course ensures you have the first aid skills and confidence to deal with any situation.</p><p>Mental health first aid providers play an important role in the health and well-being of people suffering from mental illnesses in the workplace. After completing our Mental Health First Aid course, you will be <strong>familiar with the role and responsibilities </strong>of a first aider in this field. We give you the knowledge and skills you need to meet the many demands of people in various mental states, especially those with complex needs. For the role you'll play in their lives, you'll be <strong>able to establish responsibility.</strong></p><p><strong><u>Key Topics Covered in this Mental Health First Aid Course</u></strong></p><ul><li><strong>Topic 01: </strong>Fundamentals of Mental Health First Aid</li><li><strong>Topic 02: </strong>Psychiatric Disorders</li><li><strong>Topic 03: </strong>Childhood and Adolescent Psychiatric Disorders</li><li><strong>Topic 04: </strong>Schizophrenia</li><li><strong>Topic 05:</strong> Stress and Anxiety</li><li><strong>Topic 06: </strong>Personality Disorders &amp; Mood Disorders</li><li><strong>Topic 07: </strong>Eating &amp; Sleeping Disorders</li><li><strong>Topic 08: </strong>Self-Harm &amp; Suicide</li><li><strong>Topic 09: </strong>Mental Illness Treatment</li><li><strong>Topic 10: </strong>Medication and Therapy</li><li><strong>Topic 11:</strong> Social Attitudes</li><li><strong>Topic 12:</strong> Mental Health First Aid Laws</li><li><strong>Topic 13:</strong> Workplace Mental Health First Aid Facilities</li><li><strong>Topic 14:</strong> Dealing with a Mental Health Crisis</li></ul><p><strong><u>Assessment &amp; Feedback</u></strong></p><ul><li>MCQ Test</li><li>Assignment Included for Mental Health First Aid Training</li><li>Get 60% marks to pass</li><li>Instant Assessment and Feedback</li></ul><p><strong><u>Certificates of Achievement</u></strong></p><ul><li>QLS Endorsed Certificate is Available</li><li>CPD Certified PDF Certificate is Available</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in Mental Health First Aid course, specially:</p><ul><li>Clinical Psychologists</li><li>Mental Health Nursing</li><li>Child Psychologist</li><li>Psychiatric Nurse Practitioners</li><li>Clinical Social Workers</li><li>EDI Child Psychology Specialist</li></ul><p>This Mental Health First Aid course provides you with the theoretical foundation you need to improve in this particular area. To get a professional qualification, you can enrol the following:</p><ul><li>RQF Mental Health Awareness</li><li>NVQ Level 3 Mental Health</li><li>FAA Level 1 in Awareness for Mental Health (RQF)</li><li>Level 2 Certificate in Mental Health Awareness (RQF)</li><li>Level 3 Certificate in Understanding Mental Health Awareness (RQF)</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no specific prerequisites to enrol the course.</p><p><strong>N.B:</strong> This course only gives you the theoretical knowledge that you need to excel in this field. Our Mental Health First Aid, Anxiety &amp; Medication doesn't entitle you to practise as a professional in this specific field.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>People in the sector generally pursue careers in the following fields.</p><ul><li><strong>Ambulance Care Assistant</strong>: £17,000 to £21,000 per year</li><li><strong>Mental Health Recovery Worker</strong>: £18,000 to £25,000 per year</li><li><strong>Group Facilitator</strong>: £22,000 to £30,000 per year</li><li><strong>Recovery Worker</strong>: £18,000 to £24,000 per year</li><li><strong>Mental Health First Aid Instructor</strong>: £40k to £70k per year</li><li><strong>Mental Health Counsellor</strong>: £40k to £70k per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion (PDF)</h4>
        <p>
            Digital certificate -
            £9
        </p>
        <h4>Certificate of completion (QLS Hardcopy)</h4>
        <p>
            Hard copy certificate -
            £109
        </p>
            <div><p><strong>QLS Endorsed Certificate</strong></p><p>Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li>Within the UK: £109</li><li>International: £109 + £10 (postal charge) = £119</li></ul><p><strong>CPD Certification Service Accredited Certification</strong></p><ul><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul></div>

                        </div>

Mental Health First Aid Level 5 Course

<p>Do you want to start a career in manual handling? Are you looking for training to improve your knowledge in this area? If you answered yes, you've come to the right place because our well-designed course will get you ready! With one of our most rigorous coursework, your current skills or abilities in Manual Handling Course can be strengthened. You won't regret it, we assure you.</p><p>It is thought that one of the leading causes of work-related musculoskeletal diseases is a lack of manual handling knowledge. It is also to blame for more than one-third of all workplace injuries. This course will teach you how to operate in accordance with UK health and safety laws, from ensuring proper control measures to handling techniques and risk assessment. This course is particularly beneficial for warehouse and manufacturing workers, manual labourers, delivery drivers, construction workers, and farmhands.</p><p>Our training program covers all of the latest and most cutting-edge aspects of manual handling careers. This excellent education program will broaden your knowledge and skills by covering topics ranging from basic to advanced bundle manual handling course. After completing our course, we guarantee you to be more impactful in this field.</p><p>The Top 5 Manual Handling Principles for Injury Prevention that we refer to are as follows:</p><ul><li>Plan- thoroughly plan your lift.</li><li>Position- correctly centre the body and feet.</li><li>Pick - lift item with proper posture.</li><li>Proceed - move towards the targeted position.</li><li>Place- set the object down safely.</li></ul><p><strong><strong>Learning Outcomes</strong></strong></p><p>After completing bundle <strong>Manual Handling Course</strong> successfully, you will be able to -</p><ul><li>Recognise the various types of work equipment and the associated risks.</li><li>Recognise the most prevalent manual handling hazards.</li><li>Know the guidelines put forth by MHOR's legal rules.</li><li>Make a list of all the information you will use for a report on an accident or event.</li><li>Reduce occupational risks.</li><li>Recognise the most effective postures and the heaviest weights available in the surroundings.</li></ul><p><strong><strong>Why Choose Manual Handling Course from Us</strong></strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Manual Handling Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the course.</li></ul><p><strong>*****Course Included*****</strong></p><p><strong>Main Course: Manual Handling Course</strong></p><p><strong>**Free Courses**</strong></p><ul><li><strong>Course 01:</strong> Level 2 Fire Safety</li><li><strong>Course 02:</strong> Level 3 HACCP Training Course</li></ul><p><strong>***Others***</strong></p><ul><li><strong>Free 3</strong> PDF Certificate</li><li><strong>Lifetime Access</strong></li><li><strong>Free </strong>Retake Exam</li><li><strong>Tutor Support</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Manual Handling Course</strong><strong>]</strong><strong><br /></strong></p> <p>This bundle course will teach you all five of them. You'll also learn about jobs that require heavy lifting or transportation of heavy goods, as well as jobs that require manual handling. You will also be introduced to advanced manual handling techniques, which will equip you with the knowledge and skills needed to maintain safe handling attitudes and use mechanical aids to help the process. Also, in our course, the learner is going to acquire an adequate understanding of manual handling of loads, the musculature, and rheumatic conditions, identify hazards, perform risk assessment related to this sector, and gain insight into risk contributing elements.</p><p>This <strong>Manual Handling</strong> course helps businesses make sure that both their employees and themselves have received the necessary instruction in the principles and techniques of safe manual handling. Identifying experts who are at risk of damage, comprehending the basic principles of human movement, using the proper lifting techniques, and guidance on avoiding dangers are all covered in our Manual Handling course.</p><p>This <strong>Manual Handling</strong> course is designed to provide a thorough comprehension of the nature of the related sector and the key roles that exist within it. It teaches all of the most relevant topics and changes to help you progress in the job market and be a better fit for your chosen Manual career. The training materials for this course are available online, allowing you to learn at your own pace and advance your career with ease.</p><p>So, what's holding you back from earning your manual handling course certification and becoming the world's best manual handler right now? Enrol today to start your rewarding career in this field!</p><p><strong>Course Curriculum of </strong></p><p><strong>*** Manual Handling Course ***</strong></p><p><strong>Module 01: Introduction and Legislation</strong></p><ul><li>What is Manual Handling?</li><li>Injuries and Health Risk</li><li>Benefits of Controlling Risks</li><li>The Manual Handling Operations Regulations</li><li>Employer Duties</li><li>Employee Duties</li><li>HSE Guidance</li></ul><p><strong>Module 02: Manual Handling Injuries</strong></p><ul><li>Types of Injury</li><li>Immediate Injuries</li><li>Musculoskeletal Disorders</li></ul><p><strong>Module 03: Risk Assessments for Safe Manual Handling</strong></p><ul><li>What is a Risk Assessment?</li><li>Who Should Carry Out a Risk Assessment?</li><li>Identifying Hazards</li><li>Factors That Increase the Risk of Harm</li><li>Deciding Who May be Harmed and How</li><li>Occupations Most at Risk</li><li>Evaluating Risks</li><li>Recording the Significant Findings</li><li>Reviewing and Updating</li><li>Results of Your Risk Assessment</li></ul><p><strong>Module 04: Av</strong><strong>oiding and Controlling the Risks</strong></p><ul><li>Employer Duties</li><li>Avoiding Manual Handling</li><li>LITE</li><li>Reducing the Risk</li><li>Team Handling</li><li>Mechanical and Automation Precautions</li><li>Personal Protective Equipment</li></ul><p><strong>Module 05: Safe Manual Handling Techniques</strong></p><ul><li>Lifting and Lowering Techniques</li><li>Safe Weights for Lifting and Lowering</li><li>Carrying</li><li>Risk Assessments and HSE Tools</li><li>Pushing and Pulling</li></ul><p><strong><strong>Assessment Method</strong></strong></p><p>After completing each module of the <strong>Manual Handling </strong>Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong><strong>Certification</strong></strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for <strong>Manual Handling</strong> course, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This bundle <strong>Manual Handling Course</strong> is ideal for -</p><ul><li>Warehouse Worker</li><li>Factory Worker</li><li>Construction Worker</li><li>Office Worker</li><li>Shop Assistant</li><li>Delivery Driver</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Students who intend to enrol in <strong>Manual Handling Course </strong>must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This <strong>Manual Handling</strong> course will open doors and lead you to a range of job opportunities in a variety of industries. Here are a few possibilities:</p><p>£16,000 - £24,000 per year for a Warehouse Employee<br />£15,000 - £23,000 for a factory worker<br />£17,000 - £34,000 for a construction worker<br />£16,000 - £25,000 for an office worker<br />£12,000 - £21,000 as a Shop Assistant</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

Moving & Handling

Manual Handling

Site Management Safety Training Scheme (SMSTS)

Health & Safety Awareness

Lifting & Handling

Lifting Operations

Manual Handling Course Online

NextGen Learning

Higher Psychology

Clinical Psychology

Psychology Counselling

Psychology

Professional Skills Course (PSC)

Psychological Skills

Psychology : Cognitive & Social Psychology

Forensic Science

Forensic Psychology

Criminal Psychology

Forensic Psychiatry

Legal Practice Course (LPC)

Forensic Pathology

Forensic Science, Forensic Psychology & Analysis Training

<div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Menopause Update</strong></div><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></div><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Focus:</strong></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">This specialised training day is meticulously designed for healthcare professionals, including nurses, allied healthcare practitioners (AHPs), and general practitioners (GPs), who are already practicing in the field of menopause care. With established NICE (National Institute for Health and Care Excellence) Guidance, practitioners can gain heightened confidence in effectively managing women experiencing menopause-related issues.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Meet the Expert:</strong></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">Dr. Katie Barber, a seasoned GP with 15 years of experience in Oxfordshire and Buckinghamshire, leads this comprehensive update. Dr. Barber&#39;s journey into Women&#39;s Health began during her GP training when she earned diplomas from the Royal College of Obstetricians and Gynaecologists and the Faculty of Sexual and Reproductive Healthcare. Her work at the John Radcliffe Hospital&#39;s Gynaecology department, where she held a special interest in Gynaecology, sparked her enthusiasm for assisting women in navigating the various facets of menopause. Dr. Barber&#39;s expertise is further underlined by her Advanced Certificate of Menopause Care from the Faculty of Sexual and Reproductive Healthcare and her accreditation as a British Menopause Society specialist and Menopause trainer in Oxfordshire. She served as the Clinical Lead for the NHS Menopause service at the John Radcliffe in Oxfordshire until March 2021 and currently holds the role of Clinical Lead for the NHS Community Gynaecology Service in Oxfordshire. In 2020, she launched her private service, Oxford Menopause.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Agenda:</strong></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">09.15 - Coffee and Registration</div><div fr-original-style="" style="box-sizing: border-box;">09.30 - Introduction and Course Objectives</div><div fr-original-style="" style="box-sizing: border-box;">09.40 - Physiology, Diagnosis, and Principles of Treatment</div><div fr-original-style="" style="box-sizing: border-box;">10.45 - Coffee</div><div fr-original-style="" style="box-sizing: border-box;">11.00 - Risks, Benefits, and Special Considerations (e.g., Premature Ovarian Insufficiency)</div><div fr-original-style="" style="box-sizing: border-box;">13.00 - Lunch</div><div fr-original-style="" style="box-sizing: border-box;">14.00 - Practical Prescribing and Common Pitfalls</div><div fr-original-style="" style="box-sizing: border-box;">14.30 - Vulvo-Vaginal Symptoms and Testosterone</div><div fr-original-style="" style="box-sizing: border-box;">14.30 - Case Studies and Q&amp;A</div><div fr-original-style="" style="box-sizing: border-box;">15.30 - Discussion and Sharing Good Practice - Close</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">Learning Outcomes:</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">1. Stay Current with Menopausal Evidence: Develop an up-to-date awareness of the latest evidence and clinical guidance concerning menopausal issues and treatment options.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">2. Foster Critical Patient Discussions: Demonstrate a critical understanding of key discussion points with patients, enabling more informed and productive consultations.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">3. Problem-Solving Skills: Engage in discussions about relevant practice problems and collaboratively explore solutions within the context of menopause care.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">4. Values and Attitudes: Develop an awareness of how personal attitudes and values may influence practice in menopause care, fostering a more patient-centric approach.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">5. Professional Accountability: Understand the ongoing development of practice in the field of menopause care and embrace professional accountability as an integral aspect of providing high-quality care.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">6. Navigating NICE Guidance: Gain a comprehensive understanding of the NICE Guidance, empowering practitioners to align their practice with established best practices.</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">Please note: Course content may be subject to minor updates and adjustments.</div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

BBO Training

Clinical

Menopause Update

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<p>Peak job performance and maintaining a positive attitude starts with having a suitable service disposition and strong interpersonal skills. Maintaining a positive attitude takes work-focusing on what's right, looking for solutions to problems instead of complaining, and having a positive 'expectancy' that things will improve. Discover how to stay involved and healthy coping mechanisms that help keep us physically and mentally healthy. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day.</p><h3>Learning Objectives</h3><p>Describe suitability requirements for being an effective service provider, Explain the personal benefits of maintaining a positive attitude, Apply 17 tools for maintaining a positive, professional attitude</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Service Attitude: Maintaining a Positive Attitude

<p>In today's world, attitudes can make or break one's success trajectory. Introducing '<strong>The Power of Attitude</strong>', a pivotal course designed to help learners unearth the true potential of their mindsets. Dive into the intricacies of building a winning attitude, understand the profound impacts of your perspective on your surroundings, and grasp the tools necessary to ensure your attitude propels you towards your ambitions, not away from them.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Identify and foster the core elements of a successful attitude.</li>
<li>Recognise and avoid the pitfalls of a detrimental mindset.</li>
<li>Understand the significant role of individual choices in shaping one's attitude.</li>
<li>Determine the signs of a negative attitude and their impacts on professional and personal spheres.</li>
<li>Realise the ripple effect of one's attitude on colleagues, friends, and the wider community.</li>
</ul>
<h3><b>Why buy this The Power of Attitude<span> course</span>?</b></h3>
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<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
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<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>The Power of Attitude</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this The Power of Attitude<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Individuals looking to improve their personal and professional relationships.</li>
<li>Entrepreneurs aiming for sustained business success.</li>
<li>Team leaders wishing to inspire and uplift their team members.</li>
<li>Students preparing for the workforce and aiming to stand out.</li>
<li>Anyone seeking to better their life by transforming their attitude.</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>The Power of Attitude</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>The Power of Attitude</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Team Manager</strong>: £40,000-£55,000</li>
<li><strong>Business Consultant</strong>: £45,000-£70,000</li>
<li><strong>Motivational Speaker</strong>: £35,000-£90,000 (varies based on events and bookings)</li>
<li><strong>Life Coach</strong>: £30,000-£60,000</li>
<li><strong>Corporate Trainer</strong>: £40,000-£60,000</li>
<li><strong>HR Specialist</strong>: £35,000-£55,000</li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

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					<td colspan="4">The Power of Attitude</td>
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					<td>Lesson 01: Developing the Right Attitude for Success</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Lesson 03: You Have the Power to Choose Your Attitude</td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td>Lesson 04: Seven Signs You Have a Bad Attitude</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Lesson 05: Your Attitude Affects Others</td>
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					<td><span><i></i> 00:05:00</span></td>
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Studyhub UK

Online Course Marketing

Personal Development

Life Coach Training

Trainers Course

The Power of Attitude

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			<h4>Overview</h4>		</div>
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							<p><span>By enroling in The Power of Attitude, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The The Power of Attitude course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent The Power of Attitude course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our The Power of Attitude Program.</span></p><p><span>So enrol in our The Power of Attitude course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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							<p><span>Enroling in this The Power of Attitude course can improve your The Power of Attitude perspective, regardless of your skill levels in the The Power of Attitude topics you want to master. If you're already a The Power of Attitude expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced The Power of Attitude insights that will help you make the most of your time. This The Power of Attitude course will act as a guide for you if you've ever wished to excel at The Power of Attitude.</span></p>						</div>
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										<span>Study for the course using any internet-connected device, such as a computer, tablet, or mobile device.</span>
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							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
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							<p><span>This The Power of Attitude course is a great place to start if you're looking to start a new career in The Power of Attitude field. This training is for anyone interested in gaining in-demand The Power of Attitude proficiency to help launch a career or their business aptitude. </span></p>						</div>
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							<p><span>The The Power of Attitude course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of The Power of Attitude, without any fuss.</span></p>						</div>
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							<p><span>This The Power of Attitude training will assist you develop your The Power of Attitude ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  The Power of Attitude professional story and personalise your path to a new career. Furthermore, developing this The Power of Attitude skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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			<h4>Order Your Certificate</h4>		</div>
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							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
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				<h3>
	<span>Course Curriculum</span>
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					<td colspan="4"> Power Of Attitude</td>
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					<td>Lesson 01: Developing the Right Attitude for Success</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Lesson 02: Don't Play the Victim and Seize the Day</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td><span><i></i> 00:06:00</span></td>
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The Power of Attitude Course

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<p>In this course, you will learn about the power of attitude and its impact on personal and professional success. You will explore various ways to develop the right attitude, avoid playing the victim, and take control of your life.</p><p>You will also understand the importance of choosing your attitude, recognise the signs of a bad attitude, and learn how your attitude affects others. By the end of this course, you will have a better understanding of the role attitude plays in success, and you will be equipped with practical tools to develop a positive attitude and mindset.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a positive attitude and mindset that supports personal and professional growth.</li><li>Recognise the role of attitude in personal and professional success.</li><li>Take ownership of your life and avoid playing the victim.</li><li>Choose your attitude and respond positively to challenging situations.</li><li>Build positive relationships by understanding how your attitude affects others.</li></ul><p><strong>Course Curriculum: </strong></p><ul><li>Lesson 01 will focus on the importance of having a positive attitude for success. You will learn how to identify your current attitude and how it may be affecting your life.</li><li>Lesson 02 will teach you to take control of your life and stop playing the victim.</li><li>Lesson 03 will help you to understand that you have the power to choose your attitude, and you can change it at any time.</li><li>In Lesson 04, you will learn the seven signs of a bad attitude, such as being negative, blaming others, and being resistant to change.</li><li>Finally, in Lesson 05, you will learn how your attitude can impact others, and how to be mindful of your actions and how they affect those around you.</li></ul><p><strong>How is the course assessed?</strong></p><p>Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%.</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                            <p>The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees.</p>
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        <div>Requirements</div>
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                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p>
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                            <p>Completing this course can lead to various career paths and opportunities. Some potential career paths and expected salaries include:</p><ul><li>Business Manager - £50,000 per year</li><li>Sales Representative - £25,000 per year plus commission</li><li>Human Resources Manager - £45,000 per year</li><li>Personal Development Coach - £40,000 per year</li><li>Customer Service Representative - £20,000 per year.</li></ul>
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                                    <h4>Certificate of completion</h4>
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            Digital certificate -
            £9
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            <div> <p>You can apply for a CPD Accredited PDF Certificate at the cost of £9.</p> </div>
        <h4>Certificate of completion</h4>
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            Hard copy certificate -
            £15
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            <div> <p>Hard copy can be sent to you via post at the expense of £15.</p> </div>

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<p>ð Unleash Your Full Potential with 'Building a Great Attitude for Life' Online Course! ð</p><p> </p><p>Are you ready to transform your life and achieve unparalleled success? It all starts with the right mindset! Introducing our groundbreaking online course: 'Building a Great Attitude for Life.'</p><p> </p><p>ð Elevate Your Life to New Heights! ð</p><p>Embark on a life-changing journey as you discover the power of cultivating a positive attitude. This course is meticulously designed to empower you with the tools, strategies, and mindset shifts needed to overcome challenges, seize opportunities, and create a life filled with joy, fulfillment, and success.</p><p> </p><p>ð What You'll Gain from This Course:</p><p> </p><p>1ï¸â£ <strong>Positive Mindset Mastery:</strong> Learn how to rewire your brain for positivity, turning challenges into opportunities and setbacks into stepping stones.</p><p> </p><p>2ï¸â£ <strong>Resilience and Inner Strength:</strong> Develop the resilience to bounce back from life's curveballs with grace and fortitude.</p><p> </p><p>3ï¸â£ <strong>Effective Goal Setting:</strong> Master the art of setting and achieving meaningful goals that align with your vision for a brighter future.</p><p> </p><p>4ï¸â£ <strong>Confidence and Self-Esteem Boost:</strong> Build unshakeable self-confidence and elevate your self-esteem, unlocking doors to success and personal growth.</p><p> </p><p>5ï¸â£ <strong>Healthy Relationships:</strong> Cultivate positive relationships in both personal and professional spheres by radiating positivity and kindness.</p><p> </p><p>6ï¸â£ <strong>Stress Management Techniques:</strong> Discover proven techniques to manage stress and maintain a calm, focused mind even in the face of challenges.</p><p> </p><p>ð Why Choose 'Building a Great Attitude for Life'?</p><p> </p><p>â¨ <strong>Expert Guidance:</strong> Our course is crafted by industry experts with years of experience in personal development, psychology, and coaching.</p><p> </p><p>â¨ <strong>Interactive Learning:</strong> Engage in dynamic lessons, exercises, and real-world applications to ensure you internalize and apply the concepts learned.</p><p> </p><p>â¨ <strong>Flexible Learning:</strong> Access the course anytime, anywhere, and at your own pace. Life-changing transformation fits into your schedule.</p><p> </p><p>â¨ <strong>Supportive Community:</strong> Connect with a like-minded community of learners, share experiences, and celebrate victories together.</p><p> </p><p>ð¥ Don't miss this opportunity to take charge of your life and create a future filled with positivity, success, and fulfillment! Enroll now and start building the attitude that will shape your destiny.</p><p> </p><p>ð Join 'Building a Great Attitude for Life' today and pave the way to a brighter, more empowered you! ð</p><p> </p><div><div><div><h3>
Course Curriculum</h3></div></div></div>

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