648 Courses

Customer Service bundle course teaches you everything on the Customer Service topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Customer Service bundle course is a comprehensive course designed to provide a detailed understanding of the nature of the Customer Service related sector and your key roles within it. The training materials of this Customer Service course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of Customer Service Bundle CPD Accredited Customer Service Course Instant PDF certificate Fully online, interactive Customer Servicecourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Customer Service Bundle course to excel! To become successful in your profession, you must have a specific set of Customer Service skills to succeed in today's competitive world. In this in-depth Customer Servicetraining course, you will develop the most in-demand Customer Service skills to kickstart your career, as well as upgrade your existing knowledge & skills. Customer Service Curriculum Course 01: Level 2 Diploma in Customer Service Course 02: Public Relations Course 03: KYC: Customer Service Agent Course 04: Phone-Based Customer Service Course 05: Sales: Psychology of Customers Course 06: CRM - Customer Relationship Management Course 07: Equality, Diversity and Discrimination Course 08: AML & Financial Crime Prevention Course 09: Communication and Organisational Skills Course 10: Cross-Cultural Awareness Training Course 11: Sales Negotiation Skills Course 12: Psychology of Anxiety and Stress Course 13: Digital Product Management Course 14: Stakeholder Management Course 15: Corporate Risk And Crisis Management Course 16: Performance Management Course 17: Time Management in The Workplace Course 18: Team Management Course 19: Business Intelligence Analyst Course 20: Positive Psychology Accreditation This Customer Service bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Customer Service course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Customer Service basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Customer Service Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Overview Delivering projects on time and within budget is critical for organisations across sectors to meet strategic goals in an increasingly dynamic environment. As investing in projects continues rising exponentially, skilled project professionals are in high demand worldwide. From devising plans to assigning resources and overcoming unexpected hurdles, project managers play a key role in converting initiatives from ideas to reality. Gain globally applicable knowledge as endorsed by over 650,000 members through the Project Management Institute. Going beyond basics to application, this course helps you master techniques framed in the PMBOK® Guide for initiating, planning, executing, monitoring, controlling and closing projects. Become empowered to manage variables like scope, schedules, budgets, quality, teams, procurement and risk through best practices. Whether making events happen or coordinating product launches, robust project management capabilities build employability and open doors to more rewarding careers. With £36 billion invested annually and sectors like construction adopting project based working, opportunities exist across industries like IT, energy, infrastructure and engineering. Learning Outcomes of Project Management course: Understand globally recognized project management principles and frameworks Develop core skills for initiating, planning, executing, monitoring, controlling and closing projects Learn techniques for managing scope, time, cost, quality, resources, procurement and risk Build capabilities in leadership, communication, negotiation and stakeholder engagement Manage people, performance and change on projects Handle challenges like conflicts, crises and stress effectively Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Project Management (Project Manager) course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Project Management (Project Manager) course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Project Management (Project Manager) course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Project Management (Project Manager) is suitable for anyone aspiring to start a career in Project Management (Project Manager); even if you are new to this and have no prior knowledge on Project Management (Project Manager), this course is going to be very easy for you to understand.  And if you are already working in the Project Management (Project Manager) field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Project Management (Project Manager) course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Project Management (Project Manager) course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Project Management (Project Manager) course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Project Management (Project Manager) course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction to Project Management Module 01: Introduction to Project Management 00:23:00 Module 02: PMBOK and PMI Module 02: PMBOK and PMI 00:15:00 Module 03: Global Project Management Module 03: Global Project Management 00:40:00 Module 04: Project Life Cycle Module 04: Project Life Cycle 00:30:00 Module 05: Time Management Module 05: Time Management 00:41:00 Module 06: Quality Management Module 06: Quality Management 00:22:00 Module 07: Effective Planning & Scheduling Module 07: Effective Planning & Scheduling 00:47:00 Module 08: Human Resource Management Module 08: Human Resource Management 00:18:00 Module 09: Performance Management Module 09: Performance Management 00:19:00 Module 10: Talent Management Module 10: Talent Management 00:19:00 Module 11: Organising Meeting and Conferences Module 11: Organising Meeting and Conferences 00:29:00 Module 12: Managing Resources Module 12: Managing Resources 00:19:00 Module 13: Change Management Module 13: Change Management 00:24:00 Module 14: Business Resilience and Crisis Management Module 14: Business Resilience and Crisis Management 00:18:00 Module 15: Conflict Management Module 15: Conflict Management 00:16:00 Module 16: Stress Management Module 16: Stress Management 00:17:00 Module 17: Communication Skills Module 17: Communication Skills 00:26:00 Module 18: Procurement & Purchasing Management Module 18: Procurement & Purchasing Management 00:22:00 Module 19: Risk Management Module 19: Risk Management 00:25:00

Overview Immerse yourself in the dynamic world of public relations with our meticulously designed PR: Public Relations course. This course unlocks the doors to understanding the transformative power of effective communication within an organisation. PR: Public Relation is an essential element of any successful business, with over 55,000 PR specialists in the UK working tirelessly to manage the image and reputation of their respective organisations. Our course prepares you for a rewarding career in PR: Public Relations, equipping you with the knowledge and skills to navigate this bustling industry. Discover the art of maintaining corporate relationships, explore PR tactics, delve into crisis management, and much more. Your journey to becoming a PR: Public Relations expert starts here. This PR: Public Relations course covers the following topics: Comprehend the fundamental principles and role of public relations. Understand diverse concepts and theories in public relations. Organise and manage public relations activities effectively. Apply research techniques and strategies for public relations. Gain insights into various fields of PR practices. Evaluate ethical considerations and maintain professionalism in public relations. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the PR : Public Relation course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the PR : Public Relation course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the PR : Public Relation course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This PR : Public Relation is suitable for anyone aspiring to start a career in PR : Public Relation; even if you are new to this and have no prior knowledge on PR : Public Relation, this course is going to be very easy for you to understand.  And if you are already working in the PR : Public Relation field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this PR : Public Relation course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This PR : Public Relation course has no prerequisite.  You don't need any educational qualification or experience to enrol in the PR : Public Relation course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online PR : Public Relation course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum PR : Public Relation Introduction to Public Relations 00:19:00 Concepts of Public Relations 00:20:00 Management and Organisation of Public Relations 00:19:00 Public Relations Tactics and Research 00:28:00 Major Fields of Public Relations Practice Part I 00:22:00 Major Fields of Public Relations Practice Part II 00:22:00 Social Media and PR 00:20:00 Crisis management 00:28:00 Ethics & Professionalism in Public Relations 00:14:00

Discover the key to safety and efficiency in offshore operations for oil, gas, and wind sectors with EnergyEdge's course on marine operations and HSE management.

The "Emergency Response for Care Homes" course is designed to provide care home staff with essential knowledge and skills to effectively respond to a wide range of emergency situations. This course aims to reinforce and update the participants' understanding of emergency protocols, procedures, and best practices, ensuring a safe and coordinated response in times of crisis.

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