54 Transactional Analysis courses

Take This Course * £175.00 £21.00 * 1 year * Level 2 * Course Certificate * Number of Units10 * Number of Quizzes0 * 3 hours, 30 minutes Gift this course * * * * OVERVIEW Transactional analysis is a form of modern psychology widely practiced in health and social care settings to promote personal growth and change. Understand TA by enrolling in our Transactional Analysis Course which will support you to deal with people and understand yourself better. In this course, you will receive a comprehensive overview of the basic theories of TA including the vital areas of child development. Practicing this theory makes the overall therapy useful for helping to solve multiple types of issues. You will grasp more about personality improvement, communication, relationships, emotions and the theories and processes of promoting change. Through this course, grab the opportunity to develop all sorts of skills that can implement to all spheres of life. WHO IS THIS COURSE FOR? Transactional Analysis Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. REQUIREMENTS Our Transactional Analysis Course is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD CERTIFICATE FROM COURSE GATE  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. CAREER PATH This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. COURSE CURRICULUM Transactional Analysis Introduction 00:15:00 Parent, Adult, Child 00:30:00 Ego States 00:30:00 Personality Theory and Terminology 00:30:00 The Games 00:30:00 The Scripts 00:30:00 Analysis of Transactions 00:15:00 Transactional Analyst 00:15:00 Transactional Analysis for Self 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course. Overview Describe common communication barriers Understand how to use effective interpersonal skills in their spoken and written communications Analyze the pillars of organizational awareness Apply principles of effective facilitation Understand how to adapt their approach to different learning and communication styles Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers ? language, culture, distrust, distance ? to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A HISTORY OF ORGANIZATIONAL COMMUNICATION * A Historical Perspective * Classic vs. Human Relations Communications * Generational and Technological Change * Digital Communication * Effectiveness of Communication Channels 2. THE EFFECTIVENESS OF INTERPERSONAL SKILLS * Limitations of Self-Awareness * Transactional Analysis * Connecting with Powerful Communication * Active Listening * Non-Verbal Communication * Written Communication * The Power of Facilitation 3. THE PILLARS OF ORGANIZATIONAL AWARENESS * Culture and Behavior * Creating Psychological Safety * Inclusion and Belonging * Sweaty-Palmed Conversations * Care and Challenge Each Other 4. THE ADAPTATION OF COMMUNICATION STRATEGIES * Factors in Communication * Communication Barriers * Adapting to Different Learning and Communication Styles * Communication Strategies Across Time * Position and Posture ADDITIONAL COURSE DETAILS: Nexus Humans Communicating Across Your Organization (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communicating Across Your Organization (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Changing lives through transactional analysis psychotherapy. Create a new career path through personal and professional development. Join us in our vibrant learning environment.

Learn more about yourself, your relationships and your career. Transactional Analysis is a great place to start for personal and professional growth. Join us for this 2 day workshop in an area of outstanding beauty. Have fun whilst learning!

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Assertiveness & Personal Effectiveness - 1 day training course delivered in Nottingham To provide tools and techniques to enable delegates to evaluate and adjust their behaviours to appear more assertive in their discussions with others including colleagues, customers and other stakeholders.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is data professionals, data architects, and business intelligence professionals who want to learn about data engineering and building analytical solutions using data platform technologies that exist on Microsoft Azure. The secondary audience for this course includes data analysts and data scientists who work with analytical solutions built on Microsoft Azure. In this course, the student will learn how to implement and manage data engineering workloads on Microsoft Azure, using Azure services such as Azure Synapse Analytics, Azure Data Lake Storage Gen2, Azure Stream Analytics, Azure Databricks, and others. The course focuses on common data engineering tasks such as orchestrating data transfer and transformation pipelines, working with data files in a data lake, creating and loading relational data warehouses, capturing and aggregating streams of real-time data, and tracking data assets and lineage. Prerequisites Successful students start this course with knowledge of cloud computing and core data concepts and professional experience with data solutions. AZ-900T00 Microsoft Azure Fundamentals DP-900T00 Microsoft Azure Data Fundamentals 1 - INTRODUCTION TO DATA ENGINEERING ON AZURE * What is data engineering * Important data engineering concepts * Data engineering in Microsoft Azure 2 - INTRODUCTION TO AZURE DATA LAKE STORAGE GEN2 * Understand Azure Data Lake Storage Gen2 * Enable Azure Data Lake Storage Gen2 in Azure Storage * Compare Azure Data Lake Store to Azure Blob storage * Understand the stages for processing big data * Use Azure Data Lake Storage Gen2 in data analytics workloads 3 - INTRODUCTION TO AZURE SYNAPSE ANALYTICS * What is Azure Synapse Analytics * How Azure Synapse Analytics works * When to use Azure Synapse Analytics 4 - USE AZURE SYNAPSE SERVERLESS SQL POOL TO QUERY FILES IN A DATA LAKE * Understand Azure Synapse serverless SQL pool capabilities and use cases * Query files using a serverless SQL pool * Create external database objects 5 - USE AZURE SYNAPSE SERVERLESS SQL POOLS TO TRANSFORM DATA IN A DATA LAKE * Transform data files with the CREATE EXTERNAL TABLE AS SELECT statement * Encapsulate data transformations in a stored procedure * Include a data transformation stored procedure in a pipeline 6 - CREATE A LAKE DATABASE IN AZURE SYNAPSE ANALYTICS * Understand lake database concepts * Explore database templates * Create a lake database * Use a lake database 7 - ANALYZE DATA WITH APACHE SPARK IN AZURE SYNAPSE ANALYTICS * Get to know Apache Spark * Use Spark in Azure Synapse Analytics * Analyze data with Spark * Visualize data with Spark 8 - TRANSFORM DATA WITH SPARK IN AZURE SYNAPSE ANALYTICS * Modify and save dataframes * Partition data files * Transform data with SQL 9 - USE DELTA LAKE IN AZURE SYNAPSE ANALYTICS * Understand Delta Lake * Create Delta Lake tables * Create catalog tables * Use Delta Lake with streaming data * Use Delta Lake in a SQL pool 10 - ANALYZE DATA IN A RELATIONAL DATA WAREHOUSE * Design a data warehouse schema * Create data warehouse tables * Load data warehouse tables * Query a data warehouse 11 - LOAD DATA INTO A RELATIONAL DATA WAREHOUSE * Load staging tables * Load dimension tables * Load time dimension tables * Load slowly changing dimensions * Load fact tables * Perform post load optimization 12 - BUILD A DATA PIPELINE IN AZURE SYNAPSE ANALYTICS * Understand pipelines in Azure Synapse Analytics * Create a pipeline in Azure Synapse Studio * Define data flows * Run a pipeline 13 - USE SPARK NOTEBOOKS IN AN AZURE SYNAPSE PIPELINE * Understand Synapse Notebooks and Pipelines * Use a Synapse notebook activity in a pipeline * Use parameters in a notebook 14 - PLAN HYBRID TRANSACTIONAL AND ANALYTICAL PROCESSING USING AZURE SYNAPSE ANALYTICS * Understand hybrid transactional and analytical processing patterns * Describe Azure Synapse Link 15 - IMPLEMENT AZURE SYNAPSE LINK WITH AZURE COSMOS DB * Enable Cosmos DB account to use Azure Synapse Link * Create an analytical store enabled container * Create a linked service for Cosmos DB * Query Cosmos DB data with Spark * Query Cosmos DB with Synapse SQL 16 - IMPLEMENT AZURE SYNAPSE LINK FOR SQL * What is Azure Synapse Link for SQL? * Configure Azure Synapse Link for Azure SQL Database * Configure Azure Synapse Link for SQL Server 2022 17 - GET STARTED WITH AZURE STREAM ANALYTICS * Understand data streams * Understand event processing * Understand window functions 18 - INGEST STREAMING DATA USING AZURE STREAM ANALYTICS AND AZURE SYNAPSE ANALYTICS * Stream ingestion scenarios * Configure inputs and outputs * Define a query to select, filter, and aggregate data * Run a job to ingest data 19 - VISUALIZE REAL-TIME DATA WITH AZURE STREAM ANALYTICS AND POWER BI * Use a Power BI output in Azure Stream Analytics * Create a query for real-time visualization * Create real-time data visualizations in Power BI 20 - INTRODUCTION TO MICROSOFT PURVIEW * What is Microsoft Purview? * How Microsoft Purview works * When to use Microsoft Purview 21 - INTEGRATE MICROSOFT PURVIEW AND AZURE SYNAPSE ANALYTICS * Catalog Azure Synapse Analytics data assets in Microsoft Purview * Connect Microsoft Purview to an Azure Synapse Analytics workspace * Search a Purview catalog in Synapse Studio * Track data lineage in pipelines 22 - EXPLORE AZURE DATABRICKS * Get started with Azure Databricks * Identify Azure Databricks workloads * Understand key concepts 23 - USE APACHE SPARK IN AZURE DATABRICKS * Get to know Spark * Create a Spark cluster * Use Spark in notebooks * Use Spark to work with data files * Visualize data 24 - RUN AZURE DATABRICKS NOTEBOOKS WITH AZURE DATA FACTORY * Understand Azure Databricks notebooks and pipelines * Create a linked service for Azure Databricks * Use a Notebook activity in a pipeline * Use parameters in a notebook ADDITIONAL COURSE DETAILS: Nexus Humans DP-203T00 Data Engineering on Microsoft Azure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DP-203T00 Data Engineering on Microsoft Azure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: * Use broad open questions to give the customer a platform for their opinions or issues * Improve listening skills to really understand what's behind the customer's challenging style * Probe specific phrases to show listening and earn deeper disclosure * Use silence to let challenging customers 'blow off steam' * Understand the negative impact of certain phrases on a challenging customer * Summarise effectively and reassure the customer of our understanding of their needs * Recognise the 'behaviour cycle' and avoid emotional escalation * Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state * Create loyalty in customers who are slow to give trust 1 WHAT MAKES A CUSTOMER 'CHALLENGING'? * Why customers challenge us - understanding their drivers * 'Wearing their shoes' - seeing things from their perspective * Understanding our own personality style * How to flex with a style that is different from our own * Ways to quickly recognise a customer's style * The benefits of flexing with a challenging customer's style 2 PRACTICAL EXERCISE - FORUM THEATRE * Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) * Observers stop the action when they hear or see something they deem wrong * The participant in the seat gets a chance to use a suggested alternative line * The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves * Frequent feedback from the trainer as to how the participant's words are making him feel * Opportunities to rewind the action if an ill-advised line is suggested and delivered * Flipchart for capturing what worked, what didn't work and why * Mehrabian principle - the importance of body language and tone over words used 3 QUESTIONING AND LISTENING SKILLS * How to use open questions to get the customer talking * What questions to avoid and why * The use of pauses and silence to reduce tension and build trust * What listening is and what it isn't * Question funnelling - how to earn deeper disclosure through probing * The power of summary 4 TRANSACTIONAL ANALYSIS EXPLAINED * What is transactional analysis (TA)? * Exploring the TA states and why people behave in that way under pressure * How to bring challenging customers to 'adult' state to reduce tension * How 'parent' or 'child' behaviours can be inadvertently triggered * Understanding the 'behavioural cycle' and how to break it * Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 HOW TO BUILD TRUST WITH CHALLENGING CUSTOMERS * Techniques for placating current challenging customers * Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them * Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome * How to 'go the extra mile' with challenging customers 6 BRINGING A 'REAL' CHALLENGING CUSTOMER TO LIFE * Participants give the trainer a brief profile of a specific challenging customer of theirs * 5-10 minute roleplay in which the trainer brings that individual to life * Observing participants - without interrupting - make notes on what is and isn't working * Trainer stops the action half-way through to give feedback on how he is feeling * Participant goes back into the roleplay having recalibrated their approach based on feedback * Observers give feedback on what did and didn't work * Trainer comes out of character to explain the impact of the participant's words and behaviours 7 WRAP-UP * Key learnings from each participant * Individual action planning - steps that can and will be implemented in the workplace

In this course you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED * Housekeeping Items * Pre-Assignment Review * Workshop Objectives * The Parking Lot * Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU * Be Grateful * Keep Your Body Healthy * Focus on Positive Thoughts * Invoke Inner Peace * Case Study 3 - INTERNAL STRESS MANAGEMENT * Irritability * Unhappiness with Your Job * Feeling Underappreciated * Not Well-Rested * Case Study 4 - EXTERNAL STRESS MANAGEMENT * Office Furniture Not Ergonomically Sound * High Noise Volume in the Office * Rift with Co-Workers * Demanding Supervisor * Case Study 5 - TRANSACTIONAL ANALYSIS * What is Transactional Analysis? * Parent * Adult * Child * Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? * They Have Truly Had a Bad Experience and Want to Vent * They Have Truly Had a Bad Experience and Want Someone to be Held Accountable * They Have Truly Had a Bad Experience and Want Resolution * They Are Generally Unhappy * Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE * Listen to the Customer?s Complaint * Build Rapport * Do Not Respond with Negative Words or Emotion * Offer a Verbal Solution to Customer * Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON * Listen to the Customer?s Complaint * Build Rapport * Responding with Positive Words and Body Language * Besides Words, What to Look For? * Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS * Who are Angry * Who Are Rude * With Different Cultural Values * Who Cannot Be Satisfied * Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER * Angry Customer * Rude Customer * Culturally Diverse Customer * Impossible to Please Customer * Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT * Call the Customer * Send the Customer an Email * Mail the Customer a Small Token * Handwritten or Typed Letter * Case Study 12 - WRAPPING UP * Words From The Wise * Review Of The Parking Lot * Lessons Learned * Recommended Reading * Completion Of Action Plans And Evaluations