2092 Technician courses

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. COURSE OUTLINE * Module 1: Cisco Unified Contact Center Enterprise v10 Foundations * Module 2: Preparing UCCE for Basic IVR Scripting * Module 3: Preparing UCCE for Basic Agent Functionality * Module 4: Installing and Configuring CCE VXML Solution * Module 5: Installing CCE Outbound Option * Module 6: Supporting CCE

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. CISCO UNIFIED CONTACT CENTER ENTERPRISE OVERVIEW * Lesson 1: Presenting Cisco Unified Contact Center Enterprise * Lesson 2: Cisco Unified CCE Core Components * Lesson 3: Cisco Unified CCE Options * Lesson 4: Basic Call Flow Models IMPLEMENTING BUSINESS RULES * Lesson 1: Advanced Scripting and Routing * Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions * Lesson 3: Silent Monitoring and Recording * Lesson 4: Advanced CVP Configurations USING FINESSE ADMINISTRATION * Lesson 1: Finesse Overview * Lesson 2: Finesse Administration * Lesson 3: Finesse IP Phone Agent USING CVP VOICEXML APPLICATIONS * Lesson 1: Basic VoiceXML Functionality * Lesson 2: Using Call Studio * Lesson 3: ICM Scripting for VoiceXML Applications TRANSLATION ROUTING * Lesson 1: Traditional Translation Routing * Lesson 2: Translation Routing to CVP CONFIGURING CISCO UNIFIED CCE OPTIONS * Lesson 1: Cisco Outbound Option * Lesson 2: Courtesy Callback * Lesson 3: Agent Greeting/Whisper Announcements * Lesson 4: Mobile Agent CUIC REPORTING FOR THE ADVANCED USER * Lesson 1: CUIC Overview * Lesson 2: CUIC Administration * Lesson 3: Importing and Using CVP Reports * Lesson 4: Custom Reporting

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Network operations center (NOC) operators System administrators System engineers Technical support personnel Channel partners, resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Cisco IOS XR general architecture Introduction to the Cisco IOS XR command line interface (CLI) Basic system configuration Tracing the switch fabric data path Monitoring the Cisco IOS XR system Working within the Cisco IOS XR configuration file system Interpreting Cisco IOS XR error messages and log file messages Creating system core dumps This 4-day course, Introduction to Cisco IOS© XR (IOSXR100), is an instructor led, lab-based, hands-on course, where you learn the fundamental concepts on which the operating system is based and Cisco IOS XR basic operations for configuration, software, file system configuration, and monitoring. Basic troubleshooting for how to troubleshoot problems relating to process failures, frozen processes, and high CPU and memory consumption is also covered. This course introduces you to the features and functions of the Cisco IOS XR Software operating system. Through a combination of lecture and hands-on lab exercises, you gain an understanding of all major aspects of the operating system, including the architecture, high-availability components, scalability features, configuration basics, switch fabric data path, basic software operations, configuration file overview, monitoring the Cisco IOS XR operating system, and working with error messages and core dumps. MODULE 1: CISCO IOS XR SOFTWARE OVERVIEW * Cisco IOS XR Architecture * High Availability * Scalability MODULE 2: CISCO IOS XR CONFIGURATION BASICS * Configuration Operations * Initial Configuration * Reviewing the Configuration * Route Processor Redundancy MODULE 3: SWITCH FABRIC ARCHITECTURE * Cisco IOS XR Architecture, High Availability, and Scalability Review * Verifying the Fabric Data Path MODULE 4: CISCO IOS XR SOFTWARE OPERATIONS * Examining the Operation Basics * Examining Configuration Operations * Examining Configuration Rollback and Recovery * Examining Process Management MODULE 5: CONFIGURATION FILE SYSTEM OVERVIEW * Configuration File System MODULE 6: MONITORING THE CISCO IOS XR OPERATING SYSTEM * Cisco IOS XR Architecture * System Monitoring Commands MODULE 7: ERROR MESSAGES AND CORE DUMPS * System Error Messages * Logging System Messages * Cisco IOS XR Core Dumps

Duration 5 Days 30 CPD hours This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components. TOOLS FOR MANAGING UC COLLABORATION 12.5 * Prime Collaboration Deployment Manager Overview 12.5 Bulk Admin Tool (BAT) Importing and Exporting Settings Importing and Exporting Users Importing and Exporting Phones Phone Migrations Unsupported IP Phone Models CUCM Upgrades Loading COP Files UNIFIED COMMUNICATION MANAGER 12.5 * Cisco Smart Licensing Cisco Unified Communication Manager Overview Cisco UCM Configuration Redundancy Services Service Parameters Enterprises Parameters User Configuration LDAP Integration Synchronization Authentication Attribute Mapping Filters Endpoint Configuration Creating and Modifying Phone and Configuration Call Routing Implementing Calling Privileges Partitions and CSSs Configuration Implementing Extension Mobility Media Resources Cisco Meeting Server Troubleshooting UCM Features CAR (CDR Accounting and Reporting) Tool Reports Dialed Number Analyzer RTMT Log Collection Use RTMT to View Performance Counters Troubleshooting Common Endpoint Registration Issues Disaster Recovery System Remote Site Redundancy GATEWAY * Gateway Overview Cisco H323 Gateways Cisco MGCP Gateways Cisco IOS SIP Gateways Troubleshooting IOS Gateways CISCO EMERGENCY RESPONDER (CER) 12.5 * CER Overview Emergency Notifications CER Redundancy and Clustering Integration with CUCM Cisco Emergency Responder Administration Interfaces Configuring Users and Role-Based System Access Configuring Cisco Emergency Responder Notification by IP Subnet SNMP Overview Adding new switches Notification by Switch Port CISCO UNIFIED COMMUNICATIONS MOBILE AND REMOTE ACCESS (MRA) * MRA Overview Expressway Edge MRA Licensing MRA Components Certificates INTEGRATING CISCO UNIFIED IM AND PRESENCE 12.5 * IM&P and Jabber Overview Configure Service Discovery DNS Record Requirements Install Cisco Jabber Cisco Jabber in Softphone Mode Set Up Cisco Jabber in Full UC Mode Integrating CUCM and IM&P Configuring CUCM Services for Jabber Troubleshooting Jabber INTEGRATING CISCO UNITY CONNECTION 12.5 * Cisco Unity Connection Overview Cisco Unity Connection Integration Using SIP Cisco Unity Connection Call Handlers Configuring Search spaces and Partitions Cisco Unity Connection Administration Cisco Unity Connection Integration Troubleshooting Tools RTMT Using Port Monitor to Troubleshoot Voice Mails Cisco Unity Audiotext Application Unified Messaging CISCO MEETING SERVER (CMS) * Introduction to Cisco Meeting Server Configuring CMS Configuring Meetings with CMS Configuring Spaces with CMS Scheduling Meeting with TMS CISCO UCCX * Cisco Unified Contact Center Express Overview Cisco Unified Contact Center Express Administration Agents Skills Queues Basic Scripting (Overview) Finesse Reporting CUIC CISCO PAGING SERVER (INFORMACAST) * InformaCast Overview InformaCast Administration IP Phone Paging Analog Paging Multicast Requirements Using InformaCast TROUBLESHOOTING * Using Troubleshooting Methodology Analyze the Troubleshooting Process Troubleshooting Methodology in Complex Environments Define the Problem Gather Facts Consider Possibilities Create an Action Plan Implement an Action Plan Observe Results Restart the Problem-Solving Process Document Facts Using Troubleshooting and Monitoring Tools Cisco Unified Serviceability Cisco Unified RTMT Performance Monitor and Data Logging Trace File Collection Troubleshooting Common Gateway and Endpoint Registration Issues IP Phone Initialization Common DHCP-Related and TFTP-Related Issues Using Ping to Cisco IP Phones Cisco Unified IP Phone Status Messages Cisco Unified IP Phone Network Configuration ADDITIONAL COURSE DETAILS: Nexus Humans Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: System engineers Technical support personnel Channel partners and resellers Overview Upon completion of this course, the learner should be able to meet the following objectives: Installing a Cisco Meeting Server in a single combined deployment Installing a Cisco Meeting Server in a single split deployment Troubleshooting tools Integrating Cisco Meeting Server with Cisco TelePresence Video Communication Server (VCS), Cisco Unified Communications Manager and Microsoft Skype for Business In this course, you will learn how to install, troubleshoot, and maintain a single server and single server split deployment of Cisco Meeting Servers This course is designed to establish a minimum level of knowledge and competency among Cisco Meeting Server resale and installation partners. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool. MODULE 1: CISCO MEETING SERVER SINGLE SERVER SOLUTION * Cisco Meeting Server Solution * Reviewing Authentication and Encryption * Single Server Solution * Preparing for Cisco Meeting Server Installation * Installing Cisco Meeting Servers * Configuring the Web Admin * Configuring the Call Bridge * Configuring the Web Bridge MODULE 2: TROUBLESHOOTING TOOLS * Seven call detail record (CDR) record types and the information contained in each * Capture server configuration files (.json), crash log files, media and application .dmp files. Cisco Meeting App crash files, and Cisco Meeting App diagnostic logs * Employ the built-in commands to identify Cisco Meeting Server solution issues including PKI, DNS Lookup, Ping, and Service Status * Common issues for end users using the Cisco Meeting Server solution MODULE 3: FIREWALL TRAVERSAL AND UNIFIED COMMUNICATIONS APPLICATION INTEGRATION * Deploying a TURN Server * Deploying Firewall and NAT Traversal * Integrating with UC Platforms ADDITIONAL COURSE DETAILS: Nexus Humans Cisco Meeting Server Intermediate (COLLAB250) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Meeting Server Intermediate (COLLAB250) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 62.5 Days 375 CPD hours Cisco Learning Library: Data Center offers a subscription to Cisco online data center training, including certifications, products, and technologies.This comprehensive technical training library offers full-length, interactive certification courses, additional product and technology training with labs, and thousands of reference materials DATA CENTER LIBRARY CERTIFICATION COURSES CCNP DATA CENTER * Implementing and Operating Cisco Data Center Core Technologies (DCCOR) v1.0 * Designing Cisco Data Center Infrastructure (DCID) v7.0 * Troubleshooting Cisco Data Center Infrastructure (DCIT) v7.0 * Implementing Cisco Application Centric Infrastructure (DCACI) v1.0 * Configuring Cisco MDS 9000 Series Switches (DCMDS) * Implementing Automation for Cisco Data Center Solutions (DCAUI) CCIE DATA CENTER * Implementing and Operating Cisco Data Center Core Technologies (DCCOR) v1.0 PRODUCT AND TECHNOLOGY TRAINING * Implementing and Operating Cisco Data Center Core Technologies (DCCOR) v1.0 * Understanding Cisco Data Center Foundations (DCFNDU) v1.0 * Implementing Cisco Application Centric Infrastructure (DCACI) v1.0 * Introducing Cisco NX-OS Switches and Fabrics in the Data Center (DCINX) v1.0 * Configuring Cisco NX-OS Switches and Fabrics in the Data Center (DCCNX) v1.0 * Designing Cisco Data Center Infrastructure (DCID) v7.0 * Troubleshooting Cisco Data Center Infrastructure (DCIT) v7.0 * Implementing Cisco Application Centric Infrastructure?Advanced (DCACIA) v1.0 * Introducing Cisco Unified Computing System (DCIUCS) v1.0 * Configuring Cisco Unified Computing System (DCCUCS) v1.0 * Implementing Cisco Tetration Analytics (DCITET) v1.0 * Cisco MDS 9000 Series Switches Overview (DCMDSO) v1.0 * Configuring Cisco Nexus 9000 in NX-OS Mode (C9KNX) v1.2 * Configuring Cisco Nexus 9000 Series Switches in ACI Mode (DCAC9K) v3.0 * Introducing Cisco Nexus 9000 Switches in NX-OS Mode (DCINX9K) v2.1 * Configuring VXLANs on Cisco Nexus 9000 Series Switches (DCVX9K) v1.0 * Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO) v4.1 * Configuring Cisco MDS 9000 Series Switches (DCMDS) v3.1 * Introducing Cisco MDS 9000 Series Switches (DCIMDS) v1.0 * Implementing Automation for Cisco Data Center Solutions (DCAUI) v1.0 * Introducing Automation for Cisco Solutions (CSAU) v1.0 * Implementing Cisco HyperFlex (DCIHX) v1.2 * Configuring the Cisco Nexus Data Center Transport (CCNDC-T) v2.0 * Configuring the Cisco Nexus Data Center Virtual Machines (CCNDC-V) v2.0 ADDITIONAL COURSE DETAILS: Nexus Humans Cisco Digital Learning Data Center training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Digital Learning Data Center course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for network and software engineers and hold job roles such as: Network administrator Network engineer Network manager System engineer Project manager Network designer Overview After taking this course, you should be able to: Describe network architectures, devices, and software used by service providers Describe the various Internet governance organizations, their roles, and tools available for governance information verification Configure Cisco Internetwork Operating System (Cisco IOS) and Cisco IOS XE routers Describe Cisco IOS XR software, perform initial configuration, and explain platform daily tasks Describe various access and core technologies used by service providers Describe various major switching technologies used by service providers Describe major overlay technologies and their usage, and configure Virtual Extensible LAN I (VxLAN) Describe various major routing protocols used by service providers Configure Layer 3 services used by service providers Describe Multiprotocol Label Switching (MPLS), components, protocols, and MPLS usage Describe usage of various services used and maintained by service providers Introduce Linux networking, Bourne Again Shell (BASH) scripting, and their usage within Cisco IOS XR software This course is designed to provide you with the foundational knowledge for the suite of Cisco© CCNP© Service Provider courses. The course expands what you learned from the Cisco CCNA© course with a focus on theoretical and practical knowledge needed for the Service Provider environment. Through a combination of lessons and hands-on practice, you will learn about architectures, protocols, software and hardware platforms, and solutions within the Service Provider realm. While this course does not lead directly to a certification exam, it does cover foundational knowledge critical to the success in the Service Provider Technology track. COURSE OUTLINE * Introducing Service Provider Architectures * Describing Internet Governance Organizations * Configuring the Cisco IOS and Cisco IOS XE Router * Configuring Cisco IOS XR Router * Introducing Access and Core Technologies in the Service Provider Environment * Introducing Routing Technologies in the Service Provider Environment * Describing MPLS * Implementing Layer 3 Services * Introducing Switching Technologies in the Service Provider Environment * Introducing Overlay Technologies * Implementing Service Provider Services * Introducing Programmability on Cisco IOS XR Routers LAB OUTLINE * Review Lab Environment * Examine Governance Data * Perform an Initial Cisco Internetworking Operating System (IOS XE) Configuration * Configure Connectivity and Connectivity Verification on Cisco IOS XE Devices * Perform Initial Cisco IOS XR Configuration * Configure and Verify Connectivity on Cisco IOS XR * Configure Intermediate System to Intermediate System (IS-IS) * Configure Routing Information Protocol (RIPv2) and RIP extension (RIPng) * Configure Basic Border Gateway Protocol (BGP) * Configure MPLS * Configure Internet Protocol Service Level Agreement (IP SLA) * Configure Hot Standby Router Protocol (HSRP) with Object Tracking * Configure Virtual Routing and Forwarding (VRFs) * Configure Network Time Protocol (NTP) * Use Linux Command Line Interface * Configure IOS XR Using a Bash Script

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE. Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. COURSE OUTLINE * Module 1: Cisco Unified Contact Center Enterprise v10 Overview * Module 2: CCE Config and Scripting * Module 3: CCE (ICM) Advanced Scripting * Module 4: Advanced VXML Functionality * Module 5: Supporting CCE

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. INTRODUCTION TO CCE * Cisco Contact Center Basics Cisco Contact Center Fundamentals FUNCTIONALITY OF PCCE COMPONENTS * Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) TERMS AND NAMING CONVENTIONS USED IN CCE * CCE Access Environment CCE Routing Configuration ACCESS TOOLS AVAILABLE IN CCE * Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager DISCOVERING CCE FEATURES BEYOND DEFAULT * Agent Management Agent Efficiency

Duration 5 Days 30 CPD hours This course is intended for Students preparing to take the CCNP Collaboration certification Network administrators Network engineers Systems engineers Overview After taking this course, you should be able to: Describe the Cisco Collaboration solutions architecture Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP) Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication Implement Cisco Unified Communications Manager provisioning features Describe the different codecs and how they are used to transform analogue voice into digital streams Describe a dial plan, and explain call routing in Cisco Unified Communications Manager Implement Public Switched Telephone Network (PSTN) access using MGCP gateways Implement a Cisco gateway for PSTN access Configure calling privileges in Cisco Unified Communications Manager Implement toll fraud prevention Implement globalized call routing within a Cisco Unified Communications Manager cluster Implement and troubleshoot media resources in Cisco Unified Communications Manager Describe Cisco Instant Messaging and Presence, including call flows and protocols Describe and configure endpoints and commonly required features Configure and troubleshoot Cisco Unity Connection integration Configure and troubleshoot Cisco Unity Connection call handlers Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic Define QoS and its models Implement classification and marking Configure classification and marking options on Cisco Catalyst switches The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.1 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS©) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.This course helps prepare you to take the exam:350-801 Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)After you pass this exam, you earn Cisco Certified Specialist - Collaboration Core certification and satisfy the core requirement for these certifications:CCNP CollaborationCCIE CollaborationThis course prepares you for the 300-435 Automating Cisco Enterprise Solutions (ENAUTO) certification exam. Introducing Automation for Cisco Solutions (CSAU) is required prior to enrolling in Implementing Automation for Cisco Enterprise Solutions (ENAUI) because it provides crucial foundational knowledge essential to success. COURSE OUTLINES * Describing the Cisco Collaboration Solutions Architecture * Exploring Call Signaling over IP Networks * Integrating Cisco Unified Communications Manager LDAP * Implementing Cisco Unified Communications Manager Provisioning Features * Exploring Codecs * Describing Dial Plans and Endpoint Addressing * Implementing MGCP Gateways * Implementing Voice Gateways * Configuring Calling Privileges in Cisco Unified Communications Manager * Implementing Toll Fraud Prevention * Implementing Globalized Call Routing * Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager * Describing Cisco Instant Messaging and Presence * Enabling Cisco Jabber© * Configuring Cisco Unity Connection Integration * Configuring Cisco Unity Connection Call Handlers * Describing Collaboration Edge Architecture * Analyzing Quality Issues in Converged Networks * Defining QoS and QoS Models * Implementing Classification and Marking * Configuring Classification and Marking on Cisco Catalyst Switches