Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5)

5 Days

30 CPD hours

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

Tools for Managing UC Collaboration 12.5

• Prime Collaboration Deployment Manager Overview 12.5
  Bulk Admin Tool (BAT)
  Importing and Exporting Settings
  Importing and Exporting Users
  Importing and Exporting Phones
  Phone Migrations
  Unsupported IP Phone Models
  CUCM Upgrades
  Loading COP Files

Unified Communication Manager 12.5

• Cisco Smart Licensing
  Cisco Unified Communication Manager Overview
  Cisco UCM Configuration
  Redundancy
  Services
  Service Parameters
  Enterprises Parameters
  User Configuration
  LDAP Integration
  Synchronization
  Authentication
  Attribute Mapping
  Filters
  Endpoint Configuration
  Creating and Modifying Phone and Configuration
  Call Routing
  Implementing Calling Privileges
  Partitions and CSSs Configuration
  Implementing Extension Mobility
  Media Resources
  Cisco Meeting Server
  Troubleshooting UCM Features
  CAR (CDR Accounting and Reporting) Tool
  Reports
  Dialed Number Analyzer
  RTMT
  Log Collection
  Use RTMT to View Performance Counters
  Troubleshooting Common Endpoint Registration Issues
  Disaster Recovery System
  Remote Site Redundancy

Gateway

• Gateway Overview
  Cisco H323 Gateways
  Cisco MGCP Gateways
  Cisco IOS SIP Gateways
  Troubleshooting IOS Gateways

Cisco Emergency Responder (CER) 12.5

• CER Overview
  Emergency Notifications
  CER Redundancy and Clustering
  Integration with CUCM
  Cisco Emergency Responder Administration Interfaces
  Configuring Users and Role-Based System Access
  Configuring Cisco Emergency Responder
  Notification by IP Subnet
  SNMP Overview
  Adding new switches
  Notification by Switch Port

Cisco Unified Communications Mobile and Remote Access (MRA)

• MRA Overview
  Expressway Edge
  MRA Licensing
  MRA Components
  Certificates

Integrating Cisco Unified IM and Presence 12.5

• IM&P and Jabber Overview
  Configure Service Discovery
  DNS Record Requirements
  Install Cisco Jabber
  Cisco Jabber in Softphone Mode
  Set Up Cisco Jabber in Full UC Mode
  Integrating CUCM and IM&P
  Configuring CUCM Services for Jabber
  Troubleshooting Jabber

Integrating Cisco Unity Connection 12.5

• Cisco Unity Connection Overview
  Cisco Unity Connection Integration Using SIP
  Cisco Unity Connection Call Handlers
  Configuring Search spaces and Partitions
  Cisco Unity Connection Administration
  Cisco Unity Connection Integration Troubleshooting Tools
  RTMT
  Using Port Monitor to Troubleshoot Voice Mails
  Cisco Unity Audiotext Application
  Unified Messaging

Cisco Meeting Server (CMS)

• Introduction to Cisco Meeting Server
  Configuring CMS
  Configuring Meetings with CMS
  Configuring Spaces with CMS
  Scheduling Meeting with TMS

Cisco UCCX

• Cisco Unified Contact Center Express Overview
  Cisco Unified Contact Center Express Administration
  Agents
  Skills
  Queues
  Basic Scripting (Overview)
  Finesse
  Reporting
  CUIC

Cisco Paging Server (InformaCast)

• InformaCast Overview
  InformaCast Administration
  IP Phone Paging
  Analog Paging
  Multicast Requirements
  Using InformaCast

Troubleshooting

• Using Troubleshooting Methodology
  Analyze the Troubleshooting Process
  Troubleshooting Methodology in Complex Environments
  Define the Problem
  Gather Facts
  Consider Possibilities
  Create an Action Plan
  Implement an Action Plan
  Observe Results
  Restart the Problem-Solving Process
  Document Facts
  Using Troubleshooting and Monitoring Tools
  Cisco Unified Serviceability
  Cisco Unified RTMT Performance Monitor and Data Logging
  Trace File Collection
  Troubleshooting Common Gateway and Endpoint Registration Issues
  IP Phone Initialization
  Common DHCP-Related and TFTP-Related Issues
  Using Ping to Cisco IP Phones
  Cisco Unified IP Phone Status Messages
  Cisco Unified IP Phone Network Configuration

Additional course details:

Nexus Humans Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.