33 Service Helpdesk & Technical Support courses

The Jamf 200 course offers a core understanding of Jamf Pro. It also provides enterprise-level knowledge of macOS and iOS platforms. Rely on our expert trainers to help you pass the Jamf 200 certification first time. TOPICS: * Introduction to the Jamf Pro server. * Building and managing content (.pkg, .mpkg, and .dmg packages) for deployment to macOS devices. * Enrolling macOS and iOS devices using automated MDM enrollment. * Setup and configuration of macOS and iOS devices. * Configuring the user environment (Configuration Profiles, .plist). * Security for macOS and iOS devices. * Purchasing and distributing App Store apps using Apple Business Manager or Apple School Manager. * Scripting overview (Bash). * Initial setup and refreshing/reimaging macOS and iOS devices. * Ownership and permissions (POSIX, ACE/ACL) on macOS devices. PREREQUISITES: * Abundant hands-on experience with macOS and iOS. WHAT’S INCLUDED: * Four days (9am-5pm each day) of lab-style interaction. * Proctored certification exam during the afternoon of the fourth day. * All hardware and software required for the course. * Printed course materials. * Jamf Certified Tech badge on your Jamf Nation profile (upon successfully completing the exam with a passing score). * Free £100 Apple technical training credit

Customer Service Helpdesk & Virtual Assistant Level 2 Training Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Customer Service course right now. This Level 2 Customer Service course is ideal for both job seekers and current employees. An organization's success is determined by the quality of its Customer Service and supports in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service. If you are trying to secure your first job or advance your current customer service career, this Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support of Customer Service course. Special Offers of this Customer Service: Customer Service Course * This Customer Service: Customer Service Course includes a FREE PDF Certificate. * Lifetime access to this Customer Service: Customer Service Course * Instant access to this Customer Service: Customer Service Course * Get FREE Tutor Support from Monday to Friday in this Customer Service: Customer Service Course Courses are included with this Customer Service: Customer Service Course * Course 01: Level 2 Customer Service * Course 02: Dealing With Difficult People * Course 03: Anger Management * Course 04: Level 4 Time Management * Course 05: Minute Taking * Course 06: Communication Skills * Course 07: Workplace Stress Management [ Note: Free PDF certificate as soon as completing the Customer Service: Customer Service Course] Customer Service Helpdesk & Virtual Assistant Level 2 Training Course Curriculum of Customer Service: Customer Service Course Industry Experts Designed this Customer Service: Customer Service Course into 05 detailed modules. Assessment Method of Customer Service After completing each module of the Customer Service: Customer Service Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Customer Service After completing the MCQ/Assignment assessment for this Customer Service: Customer Service Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. WHO IS THIS COURSE FOR? Customer Service Helpdesk & Virtual Assistant Level 2 Training This Customer Service: Customer Service Course is ideal for anyone looking for a rewarding job in customer service. Special Note: Our Course is not a regulated Customer Service: Customer Service Course. If You want to get qualified, you can consider following options: * Level 1 Award in Customer Service (RQF) * Level 2 Award in Customer Service (RQF) * Level 2 Certificate in Customer Service (RQF) * Level 2 NVQ Certificate in Customer Service (RQF) * Level 3 Diploma for Customer Service Skills (RQF) * Level 3 Diploma in Customer Service (RQF) * Level 4 NVQ Diploma in Customer Service (RQF) REQUIREMENTS Customer Service Helpdesk & Virtual Assistant Level 2 Training Students who intend to enrol in this Customer Service: Customer Service Course must meet the following requirements: * Customer Service: Good command of the English language * Customer Service: Must be vivacious and self-driven * Customer Service: Basic computer knowledge * Customer Service: A minimum of 16 years of age is required CAREER PATH Customer Service Helpdesk & Virtual Assistant Level 2 Training Customer service skills are important, so this Customer Service: Customer Service Course will enhance your CV and can help you advance in many areas. CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

Support Essentials course, macOS Support Essentials,

Apple course, macOS Support Essentials, ACSP, IT Support,

Customer Service Helpdesk & Virtual Assistant Level 2 Training Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Customer Service course right now. This Level 2 Customer Service course is ideal for both job seekers and current employees. An organization's success is determined by the quality of its Customer Service and supports in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service. If you are trying to secure your first job or advance your current customer service career, this Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support of Customer Service course. Special Offers of this Customer Service: Customer Service Course * This Customer Service: Customer Service Course includes a FREE PDF Certificate. * Lifetime access to this Customer Service: Customer Service Course * Instant access to this Customer Service: Customer Service Course * Get FREE Tutor Support from Monday to Friday in this Customer Service: Customer Service Course Courses are included with this Customer Service: Customer Service Course * Course 01: Level 2 Customer Service * Course 02: Dealing With Difficult People * Course 03: Anger Management * Course 04: Level 4 Time Management * Course 05: Minute Taking * Course 06: Communication Skills * Course 07: Workplace Stress Management [ Note: Free PDF certificate as soon as completing the Customer Service: Customer Service Course] Customer Service Helpdesk & Virtual Assistant Level 2 Training Course Curriculum of Customer Service: Customer Service Course Industry Experts Designed this Customer Service: Customer Service Course into 05 detailed modules. Assessment Method of Customer Service After completing each module of the Customer Service: Customer Service Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Customer Service After completing the MCQ/Assignment assessment for this Customer Service: Customer Service Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. WHO IS THIS COURSE FOR? Customer Service Helpdesk & Virtual Assistant Level 2 Training This Customer Service: Customer Service Course is ideal for anyone looking for a rewarding job in customer service. Special Note: Our Course is not a regulated Customer Service: Customer Service Course. If You want to get qualified, you can consider following options: * Level 1 Award in Customer Service (RQF) * Level 2 Award in Customer Service (RQF) * Level 2 Certificate in Customer Service (RQF) * Level 2 NVQ Certificate in Customer Service (RQF) * Level 3 Diploma for Customer Service Skills (RQF) * Level 3 Diploma in Customer Service (RQF) * Level 4 NVQ Diploma in Customer Service (RQF) REQUIREMENTS Customer Service Helpdesk & Virtual Assistant Level 2 Training Students who intend to enrol in this Customer Service: Customer Service Course must meet the following requirements: * Customer Service: Good command of the English language * Customer Service: Must be vivacious and self-driven * Customer Service: Basic computer knowledge * Customer Service: A minimum of 16 years of age is required CAREER PATH Customer Service Helpdesk & Virtual Assistant Level 2 Training Customer service skills are important, so this Customer Service: Customer Service Course will enhance your CV and can help you advance in many areas. CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

Addigy ACE course, Addigy certificate, Addigy Training

Mac Support for PC, PC and Mac Support, PC to Mac support

Jamf training, Jamf 240 course, Jamf course

Addigy training London, Addigy training course

Explore ITIL4 Foundation, a comprehensive course delving into modern IT service management practices. Learn key concepts, principles, and processes to enhance organisational efficiency and align IT services with business goals. -------------------------------------------------------------------------------- ABOUT THIS COURSE -------------------------------------------------------------------------------- * £519.00 * 153 lessons * Accredited training * Certificate of completion included * Exam included -------------------------------------------------------------------------------- Course curriculum * Module 1 - Introduction * 1.1 Tutor Introduction * 1.2 Certifications * 1.3 Course Features * 1.4 Why ITIL? * Module 2 - Key Concepts * 2.1 What is a Service? * 2.2 What is Utility? * 2.3 What is Warranty? * 2.4 What are Customers, Users and Sponsors? * 2.5 What is Service Management? * 2.6 Creating value with Services * 2.7 Value & Value Co-creation * 2.8 What is Value? * 2.9 Organisations and Stakeholders * 2.10 Service Providers * 2.11 Other Stakeholders * 2.12 Value: Outcome, Cost and Risk * 2.13 Figure, Balance, Outcomes, Costs, Risks * 2.14 Outputs and Outcomes * 2.15 Cost * 2.16 Risk - Part 1 * 2.17 Risk - Part 2 * 2.18 Utility & Warranty - Part 1 * 2.19 Utility & Warranty - Part 2 * 2.20 Services Offerings * 2.21 Services Relationship * 2.22 Service Provisions * 2.23 Services Relationship Model * 2.24 Goods, Resources & Actions * 2.25 Products & Services * Test Your Knowledge Quiz * Module 3 - Guiding Principals * 3.1 Guiding Principles - Introduction Part 1 * 3.2 Guiding Principles - Introduction Part 2 * 3.3 Guiding Principles - The Key Message is Discussed! * 3.4 Guiding Principles - Nature, Use & Interaction of the Guiding Principles * 3.5 Focus on Value - The Key Message Discussed! * 3.6 Focus on Value - The Service Consumer & What is their Perspective of Value * 3.7 Focus on Value - The Customer Experience * 3.8 Focus on Value - How to Apply the Principle! * 3.9 Start Where You Are - Key Message Discussed! * 3.10 Start Where Your Are - Assess Where You Are * 3.11 Start Where You Are - The Role of Measurement * 3.12 Start Where You Are - How to Apply the Principle! * 3.13 Progress Iteratively with Feedback - Key Message Discussed! * 3.14 Progress Iteratively with Feedback - The Role of Feedback * 3.15 Progress Iteratively with Feedback - Iteration & Feedback Together * 3.16 Progress Iteratively with Feedback - How to Apply the Principle * 3.17 Collaborate & Promote Visibility - Key Message Discussed! (Part 1) * 3.18 Collaborate & Promote Visibility - Key Message Discussed! (Part 2) * 3.19 Collaborate & Promote Visibility - Key Message Discussed! (Part 3) * 3.20 Collaborate & Promote Visibility - Whom to Collaborate with (Part 1) * 3.21 Collaborate & Promote Visibility - Whom to Collaborate with (Part 2) * 3.22 Collaborate & Promote Visibility - Communication for Improvement * 3.23 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 1) * 3.24 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 2) * 3.25 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 3) * 3.26 Collaborate & Promote Visibility - How to Apply * 3.27 Think & Work Holistically - Key Message Discussed! (Part 1) * 3.28 Think & Work Holistically - Key Message Discussed! (Part 2) * 3.29 Think & Work Holistically - Key Message Discussed! (Part 3) * 3.30 Think & Work Holistically - How to Apply the Principle * 3.31 Optimise & Automate - Key Message Discussed! (Part 1) * 3.32 Optimise & Automate - The Key Message Discussed! (Part 2) * 3.33 Optimise & Automate - The Road to Optimisation (Part 1) * 3.34 Optimise & Automate - The Road to Optimisation (Part 2) * 3.35 Optimise & Automate - How to Apply the Principle * 3.36 Keep it Simple and Practical - Key Message Discussed! * 3.37 Keep it Simple & Practical - How to Apply the Principle * 3.38 Principle Interaction * Test Your Knowledge Quiz * Module 4 - 4 Dimensions of Service Management * 4.1 Introduction * 4.2 The 4 Dimensions of Service Management * 4.3 Organisation & People (Part 1) * 4.4 Organisations & People (Part 2) * 4.5 Organisation & People (Part 3) * 4.6 Information & Technology (Part 1) * 4.7 Information & Technology (Part 2) * 4.8 Information & Technology (Part 3) * 4.9 Information & Technology (Part 4) * 4.10 Partners & Suppliers (Part 1) * 4.11 Partners & Suppliers (Part 2) * 4.12 Partners & Suppliers (Part 3) * 4.13 Partners & Suppliers (Part 4) * 4.14 Partners & Suppliers (Part 5) * 4.15 Partners & Suppliers (Part 6) * 4.16 Value Streams & Processes (Part 1) * 4.17 Value Streams & Processes (Part 2) * 4.18 Value Streams & Processes (Part 3) * 4.19 Value Streams & Processes (Part 4) * Test Your Knowledge Quiz * Module 5 - The Service Value System * 5.1 Introduction * 5.2 Describe the ITIL Service Value System (Part 1) * 5.3 Describe the ITIL Service Value System (Part 2) * 5.4 Describe the ITIL Service Value System (Part 3) * 5.5 Describe the ITIL Service Value System (Part 4) * Test Your Knowledge Quiz * Module 6 - Service Value Chain and the Service Value Stream * 6.1 Learning Objectives * 6.2 Service Value Chain Model * 6.3 The Interconnected Service Value Chain "elements" * 6.4 The Interconnected Service Value Chain "more" * 6.5 The Interconnected Service Value Chain "Value Streams" * 6.6 The Interconnected Service Value Chain "Steps" * 6.7 Plan * 6.8 Improve * 6.9 Engage * 6.10 Design & Transition * 6.11 Obtain/Build * 6.12 Deliver & Support * Test Your Knowledge Quiz ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.