3331 Respect courses

Are you a fresher and looking to start your career as a phlebotomist or are you currently employed in the healthcare profession and looking to expand your phlebotomy skills in order to build a rewarding career in this field? Or simply want to understand the blood collection procedure and gather skills to handle and transport specimens securely. This comprehensive phlebotomy course online is ideal for you! -------------------------------------------------------------------------------- Course Highlights * You will be given ample opportunity to practise on the manikins * Face to Face Practical Training * National Occupational Standard for Obtaining Venous Blood Sample * Demonstrate appropriate infection control principles when performing training * 3 Hours of Remote Theoretical Learning * 7 Hours of Face-to-Face Training Sessions at Swindon Centre * 7 Hours of Face-to-Face Training Sessions at Bristol Centre * 1 Day of Face-to-Face Training Sessions at Birmingham Centre * 8 Hours of Face-to-Face Training Sessions at London Centre * Once confident at taking blood from the manikin you will have the opportunity to take blood from a fellow participant with consent. * Accredited by the CPD Certification * Designed by expert healthcare professionals. -------------------------------------------------------------------------------- This extensive course covers the following credentials: * Venepuncture process * Vial labelling * Blood-taking techniques * Safety protocols, * Needle safety techniques * Processing of blood samples * Prioritising patients * System of needle measurement * Maintaining the accuracy of specimen labels * Controlling and preventing infection * Techniques for preserving clinical proficiency * Legal repercussions of bad behaviour * Causes of infection and needed records * Identify the veins used for Venepuncture (Phlebotomy) * Solving issues might arise during the actual operation -------------------------------------------------------------------------------- CLASSROOM-BASED PHLEBOTOMY TRAINING COURSE To ensure effective training, our classroom-based learning is divided into two parts: Remote theoretical learning (online) For the first part of our phlebotomy course online, we provide in-depth theoretical learning which you can complete from the comfort of your home. You can go on to the practical learning portion once the coursework and assessments have been successfully completed. Face-to-face practical learning (designated London-based office, with a similar structure at Swindon, Bristol and Birmingham offices) As part of the practical training, you will receive practical demonstrations and hands-on experience to justify your role. The practical learning part is divided into two learning slots with each weighing 4 hours of time: * First 4 hours session: Through practical demonstration using a mannikins, you will be taught how to smoothly draw blood, reduce risks, and control the patient’s reaction. * Last 4 hours of sessions: You will then have the chance to draw blood from fellow participants with consent while being closely supervised. Phlebotomy | Online Course | Lead Academy - Trailer [https://www.youtube.com/watch?v=w-sckQ7K0D4] -------------------------------------------------------------------------------- WHO IS THIS PHLEBOTOMY TRAINING COURSE FOR? This phlebotomy course is primarily aimed at: * Phlebotomists * Health Visitors * Physiotherapists * Occupational Therapists * Healthcare professionals * Nurses, midwives, phramcists and doctors * Freshers looking to begin their career as a phlebotomist * Anyone looking to enhance their blood-sampling skills Whether you are a fresher looking to kickstart your career in the field of phlebotomy or a practicing healthcare looking to enhance your phlebotomy skills, this course will help you achieve your professional aspirations by all means. Entry Requirements There are no academic entry requirements for this online phlebotomy course, and it is open to students of all academic backgrounds. ENTRY REQUIREMENTS * There are no academic entry requirements for this blood taking course, and it is open to students of all academic backgrounds. * However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. ASSESSMENT METHOD In this phlebotomy course learners will be assessed through observation. That means during the practical training you will be observed by the supervisor/trainer. Upon successful demonstration of blood sampling and blood draw, you will be awarded a CPD-accredited certificate that is accepted by thousands of professional bodies and government regulators here in the UK and around the world. We also offer face-to-face practical training for Cannulation Training [https://lead-academy.org/course/cannulation-training], Catheterisation Training, [https://lead-academy.org/course/catheterisation-training] and Advanced / Competency Phlebotomy Training [https://lead-academy.org/course/advanced-phlebotomy-training] -------------------------------------------------------------------------------- COURSE CURRICULUM Module 1: Introduction Module 2: Steps Before Withdrawing Blood (Venepuncture) Module 3: Basic Anatomy Lessons Module 4: Dos and Donts for Vein Selection Module 5: Preparation for Venepuncture Module 6: Managing Patient’s Expectations Module 7: Complications Issues during Venipuncture Module 8: Processing of Blood Samples Module 9: Conclusion -------------------------------------------------------------------------------- RECOGNISED ACCREDITATION This phlebotomy course is accredited by Continuing Professional Development (CPD). CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing the phlebotomy course, you would be a potential candidate in your respective field.

Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving. LEARNING OBJECTIVES Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way. TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Introduction: “Co-ordinating the temporary works process” This two day course is designed to assist those on site who have responsibility for managing all forms of temporary works. It is also designed to give confidence to senior management and those who engage contractors have reached an assessed standard of knowledge. The course has the support of a number of organisations: Temporary Works Forum CECA, UKCG, HSE and FMB. The support of these organisations offers transferability of the course within industry. Temporary works are usually safety and business-critical and require careful co-ordination. An accepted way of achieving this is through the adoption of the management process outlined in BS5975, which introduces the temporary works co-ordinator (TWC) as a key figure. This course explains the role and the overall management context within which it sits. High risk can occur on small as well as larger sites hence understanding the essentials of good safety risk management, as outlined in BS5975, is relevant for projects of all sizes. This course will give the delegate thorough knowledge of the Temporary Works Co-ordinator role however this does not alone make a delegate competent, as this requires other attributes e.g. experience. Aims and Objectives: This course is not a temporary works awareness course. It is only concerned with the process of co-ordination of temporary works, commonly expressed through the role of the Temporary Works Co-ordinator. Attendance does not confer competency as a Temporary Works Co-ordinator. The course gives emphasis, throughout, to:  – The importance of communication, co-ordination, co-operation and competency. The ‘4Cs’.  – Risk management: safety and also business related Allowing the Temporary Works Co-ordinator (TWC) to:  – Understand the need for and duties of a TWC  – Understand the role of others  – Have a detailed knowledge and understanding of BS5975 in respect of this role. Assessment: The method of assessment will be by multiple-choice questions at the end of the course as well as being expected to be interactive during the course. Course Attendance: Delegates are required to attend both sessions, since without full attendance and achievement in the examination the Temporary Works Co-ordinator Training Course cannot be made. Delegates must attend the days in order and, where not on consecutive days, must complete the course within two weeks. Delegates unable to attend both days due to extenuating circumstances (e.g. certificated sickness) will need to enrol onto a new course in order to maintain continuity of learning outcomes and attend both days again. It is expected that experienced and competent Temporary Works Co-ordinators will attend this course. Competence comes from a mixture of education, training and experience and should be judged by an appropriate senior individual, usually referred to as the Designated Individual (DI). Training is considered an essential element of Temporary Works Co-ordinator competence. Background Publications: This course, including its group work and exercises, is constructed around BS5975:2008 +A1:2011. For Open Courses Delegates should bring a copy with them in order not to be significantly disadvantaged. For in house courses it is expected that the Tutor will tailor the course around the organisation procedures,providing they are comprehensive and follow the philosophy of BS5975. In these cases delegates will need a copy of their own procedures. In the absence of adequate procedures delegates will need a copy of the BS itself. Although the following is not mandatory, delegates may find the following useful – BS EN12811-1:20031 Temporary works equipment. Scaffolds. Performance requirements and general design – BS EN12812:2008. Falsework ‐ performance requirements and general design – BS EN12813:2004. Temporary works equipment. Load bearing towers of prefabricated components. Particular methods of structural design – NASC TG20/13 plus supplement 1 – NASC TG9:12

This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding. Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported.  We will help you to understand the following; * What is safeguarding? * The different types of abuse * Example signs of abuse, harm and neglect * What action should be taken if abuse is suspected * The SQM requirements * What a Safeguarding Policy should include TARGET AUDIENCE The online course is suitable for staff of all levels, from support staff to senior partners. RESOURCES Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. SPEAKER AMIE HIGGINS, CONSULTANT, DG LEGAL [https://dglegal.co.uk/the-team/amie-higgins/] Amie is a Senior Solicitor, qualified under the Law Society’s Immigration & Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients. Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

Organizational culture plays a pivotal role in shaping the work environment, and fostering inclusion and respect is integral to a healthy workplace. In business, individuals often face challenges related to these crucial aspects. Problems can range from a lack of diversity in leadership roles to instances of discrimination and bias. Moreover, issues related to fostering respect, effective communication, and addressing cultural differences can arise. By addressing these challenges in training, employees can learn to create an inclusive atmosphere that values diversity and respects all individuals, leading to a more harmonious and productive work environment while avoiding potential legal and reputational issues. LEARNING OBJECTIVES The following are some of the key outcomes in this course: Learn what psychological safety is, why it's important and five steps for creating it in the workplace. Understand why creating an inclusive remote environment takes intentional effort from managers. Explore what an inclusive workspace looks like and get tips and strategies to benefit your team. We will answer some commonly asked questions about sex and gender. Explore tips on how to combat gender bias at work. TARGET AUDIENCE Managers, Team Leaders, Young Professionals

Trust is a prediction of reliance on an action. Understand the elements for building trust and how the elements of earning respect includes continuous learning, being productive, showing appreciation, getting competent, being passionate, listening, being considerate, using no excuses, building trust, and respecting yourself. LEARNING OBJECTIVES Define trust, Apply nine ways to build team trust, Implement ten ways to earn respect in a team TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Move from Beginner to Professional Level in Financial Modelling and Analysis with this detailed Advanced Financial Modeler Certificate Course.

Trust is our confidence in the integrity, strength, and competence of someone to meet our expectations. Discover the four keys to building a professional 'trust fund'. We will guide you how to deliver and receive feedback while maintain trust. Understand the behaviors that feed trust and those that starve trust. LEARNING OBJECTIVES Establish a 'Trust Fund', Explain how to maintain trust during feedback, Implement five behaviors that show respect TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. CUSTOMER SERVICE - A BASELINE * Recognizing Your Customers * Understanding Your Role in Customer Service 2. DEVELOPING A CUSTOMER SERVICE MIND-SET * Leveraging Your First Impression * Feeling Positively About Customers * Mastering Moods and Emotions 3. IDENTIFYING CUSTOMER NEEDS * Understanding the Customer\'s Situation * Avoiding Assumption and Prejudgment * Meeting Basic Needs * Seeking to Exceeding Expectations * Building Repeat Relationships 4. CONNECTING WITH THE CUSTOMER * Achieving Authenticity through Body Language * Responding Effectively to Problems * Mastering Online Etiquette * Seeking Customer Feedback 5. DEALING WITH DIFFICULT SITUATIONS * Effectively Addressing Complaints * De-escalating Anger * Establishing Common Ground * Remaining Calm, Respectful and Objective 6. EFFECTIVELY ADDRESSING COMPLAINTS * Creating a Memorable Customer Experience ADDITIONAL COURSE DETAILS: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial.  Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: * Focus on others to project a UB4I, customer-centered attitude; * Empower people with respect (acknowledging) and control (offering choices); * Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; * Listen more intently to develop the best rapport; * Communicate clearly with conviction, projecting greater credibility; * Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and * Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. REGISTER FOR THIS CLASS AND YOU WILL BE SENT ONLINE LOGIN INSTRUCTIONS PRIOR TO THE CLASS DATE. -------------------------------------------------------------------------------- Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental